This place doesn’t deserve this star. Stay away from here!!! I repeat stay away!!!! This place sucks!! The management in this location is never in the office, she is always in her house since she lives upstairs from office. She never answer phone and never returns calls if you leave voicemails. Don’t waste your time!!!
Ms.Maria has great customer service.she helped me with every question I had to ask and got me settled with my storage.if i ever need storage assistance 2100 n loop location will be my go to
Maria was very helpful professional, and patient with me. She Was Very Friendly!!!!
Maria went out of her way to help me get situated she was very friendly and nice . I want her to come work for me. Thanks so much for all the help
What are the dimensions of a 75 foot space.
Maria, Was such a big help very knowledgeable, efficient and an awesome employee. She really deserves a raise
Maria was Very professional and very helpful... Great attitude....
Lauren is AMAZING! She helped me get the right unit that I needed and even helped when I needed to upsize the same day. I had to move emergently and I can say that Lauren was so kind and helpful. One in a million type of people nowadays. Thanks so much! I will definitely ALWAYS use this facility for all my storage needs.
Great service Lauren and maria
Maria was awesome, she was very helpful with great customer service.
Lady was very rude so I went to cube smart
Manager was extremely rude. Won’t be going back.
I called to inquire about a storage unit and I had a list of questions. Maria was very helpful, professional, and patient with me. She answered all of my questions and was very friendly. I will definitely be using Public Storage’s services.
Ms. Maria is so helpful! She was so communicative and saved a piece of art for me when I forgot it- she kept it safe and went above and beyond.
Maria and Lauren are amazing! They have always been so helpful and considerate of all my lost keys. They are truly great at customer service.
Maria is the best...great customer service, & very nice she gets the job done
Maria went above and beyond helping me when I had a concern about my lock. She has always been so nice and sweet when I’ve gone up there.
Maria was very helpful and very informative. I had the best customer service experience with her. Keep up the good work.
Maria was awesome and so patient and very informative. Happy to be here
Ms Maria is the best very nice and fast service great customer service.
The service there're is incredible and fast and what every your situation is the service is right on it
Lauren is the best customer service. store is always clean and the property is well runned. thanks lauren
Very helpful front desk staff. Made renting a unit a pleasure...😁
I'm giving public storage on TC gester 5 stars just today because Maria has been so awesome With helping me make my payment and get into my storage. She was super nice and answers the phone all the time. I can never get ahold of anyone at that storage and she's been answering the phone for days0, It's nice to be able to get ahold of someone where your stuff is being stored. Usually I give this place no stars in fact negative stars but she's really been a blessing
Excellent Storage facility, I reserved a storage a week and a half before I needed it. They were very good about follow up and holding it for me. I moved in today. Very successful seamless easy online process very happy with my storage and the location is perfect!
George was kind and very helpful! He showered me everything.
Great customer service Lauren is very helpful and friendly! Thank you so much Lauren!!
I came in to get a storage to put somethings in storage until I move you a bigger place. And was greeted my Ms Lauren she was very polite and knowledgeable, and I will definitely refer family and friends.
Went up $40 in a very short time
Great place good prices excellent staff
Lauren is one of the best people to take care of you and your needs and your belongings. They keep the place clean and very helpful. Keep up the good work .
I had the best experience with Lauren . She helped me out a lot and Is very professional. I had the best customer service experience with her . I highly recommend her to assist you to help you. Thank you Lauren for helping me get a storage room .
The individual at the storage location was helpful, meticulous with her responses, and knowledgeable of her surroundings and units for what we needed as a temporary solution for storage. Thank you!
I had the best customer service experience with Lauren. Explained everything in detail and made an easy experience with a storage.
Lauren was an amazing help throughout the whole process. She was very friendly and answered all my questions very thoroughly! Amazing help and would definitely recommend her services! 10/10
Lauren is helpful and property is clean! I highly recommend this location!
I never leave reviews but the front desk person I think her name was Lauren was very helpful with the process. It was my first storage rental and she explained everything clearly and easy to understand. Would definitely recommend! Thanks Lauren! 🥰
Great customer service! Lauren, was a great help, was very quick and very professional! I definitely recommend coming here for a storage!💯❤️
Public storage is probably the best storage place in Texas great prices and locations
PM Lauren is always ready to help with storage needs! Her property is clean, and she is very respectful! Great property to rent at!
Lazondron was very professional and attentive! She assisted me with resolving a problem in timely manner all while being understanding of my concern. Thank you, for your great customer service Lonzondra!!
My unit was broken into about a month ago I honestly believe it was a inside job to close to home I will never do business here again
The lady I spoke to on the phone and in person was very friendly and helpful. The rates were more reasonable than other storage places and the easy access for me so it worked out great.
My unit was broken into and everything valuable was stolen. This has happened to several units here. Local office Management did nothing to help. Corporate management did nothing to help. The day of the break in the employee at public storage that notified me of the break in did not report the facts correctly. The security code box that is supposed to keep thieves out was broken and has been broken for several months and maybe even over a year now. The lock I used on the door was a lock purchased from the office in packaging that had already been opened.
This place need camera's on hallways. Storages have been broken into alot. Yes....I have brought this to attention of managers and field mangers. Same line we will look into this matter. Schedule for a meeting soon will bring to attention to staff etc. I guess that meeting is still going. Insurance is a joke as well.
Thank you to the property manager Lauren for the amazing service shes alwaus there when i come and property is always clean!!
Had a great experience renting the storage unit. Property is very clean. Manager on duty was very friendly & helpful. (Sorry, can't remember her name) The process was quite painless. Word of warning concerning Public Storage policy...if you lose the key to your lock, it will cost you to either hire a locksmith or wait for their person to remove your lock - so key your key safe!! I Was told by another PS property I could not remove the lock myself without the key. My only two options were what I listed above.
This location sucks. We moved out almost 5 months ago. Told them that we moved out and they continue to try and charge us. I've spoken to the property manager multiple times and they keep saying we will cancel your account and never do. We eventually had to turn off autopay to quit getting charged every month. DO NOT RENT THIS LOCATION. Every time you call you only get to leave a voicemail no one ever returns your calls. I even had to drive to this location to talk to someone in person and they still won't cancel our account. Worst storage experience of my life.
Loyal customer for 6 years and rewarded with constantly increasing prices. Can't wait to move my things.
Customer service provided by LaZondron was amazing! I had reserved a 10x10 unit but was offered a 10x20 unit due to the location not having 10x10 at the moment. It worked out perfectly because I ended up needing the extra space plus I got it for the monthly price of a 10x10. The storage unit is not as updated as one I had rented years ago in Pasadena but it is doing its job to store my items. =)
I felt very taken care of by Lazondron. Thank you!
Be careful if you enroll in auto-pay. If there’s a problem with completing the transaction on their end, they will call you threatening to charge late fees when it’s clear that the auto-pay is still being processed.
LaZondron provided 5 Star service and was very very thorough! Great location!!
Everyone here is great! Lazondron rocks!
If you pay a place to keep your stuff out of the rain, then the rain goes through the roof and damaged your stuff and they can't do anything for you because you didn't buy insurance from them because you were already paying them to keep it out of the rain, I guess it's not a great place. At least it's cheap, they are a cheap place that might keep your stuff dry. If you value your stuff, don't store it here.
Closes too early then you can't access your own property unless you call a 1-800 number and sit on hold for 10 minutes. They used to close at 9 which was a decent time. Also 1 cart for the entire place. Good luck finding it. I know that people pay good money to store their stuff here so I don't know why there's an issue buying more carts. Desk lady said people steal them. Well isn't that what the cameras are supposedly there for??
Lazondron made our renting process so quick and easy. She was very friendly and helpful.
*UPDATE* Public storage called me about this inconvenience and made it right on their end. I appreciate their professionalism and customer service. They advertise that their gate access is 6a-9p, but the reality is your code doesn’t work on the gate outside of 9:30a-6p. You have to call this 800 number with your information for them to let you in. Well today is moving day and I can’t get into my storage unit with my movers because I’ve been on hold with said 800 number for 20 minutes at 9a. Completely false advertising on their access hours.
Great service! Thanks Lazondron for all your help.
I always have a wonderful experience here. Lauren is very kind, knowledgeable and experienced. I never worry about the items I have stored, and if anything were to ever arise, I know I'd be taken care of. Thank you Lauren! Keep up the great work! 😁
Sweet little lady behind the desk name Charlie will help you with all your storage needs
Ms Henderson was very professional and polite in all great Customer service
Thanks for the great customer service Ms.Lauren!
*AVOID PUBLIC STORAGE! * I HAVE HAD AN ATROCIOUS TIME AT THIS LOCATION FIRST, ONE VISIT AT A TIME* SO BE PREPARED TO WAIT* TWO, THEY HAVE A "UNIQUE" STAFF THAT OPENLY ADMITTED THAT THE REVIEWS ARE TRUE. THREE, IF YOU PAY YOU STAY * NO OUESTIONS ASKED* YOU WILL NOT GET YOUR MONEY BACK (NO MATTER HOW HARD YOU TRY) YOU CAN TRANSFER YES, BUT, YOU HAVE TO PAY ANOTHER ADMINISTRATION FEE-SO WHATS THE POINT? FOUR, THEY FAVOR PEOPLE IF THEY BEEN THERE A WHILE, SO IF YOU'RE NEW YOU'LL BE WATCHED LIKE AN INTRUDER. (ALL PUBLIC STORAGE PLACES ARE THE SAME IN RULES BY THE WAY) AND FIVE 1-800-44-STORE WILL NOT HELP YOU AT ALL! CONCLUSION, TRY CUBE SMART THEY HAVE A MONTH FREE JUST LIKE THIS PLACE BUT NO HASSLE AND PRICES ARE GOOD, THEY HAVE DEALS ON UNITS OF ALL SIZES. BUT AS FAR AS THIS PARTICULAR LOCATION YOU'VE BEEN WARNED STAY AWAY YOU WILL BE GLAD YOU DID. AND IF YOU DONT BELIEVE ME GO THERE AND SEE FOR YOURSELF AND WHEN YOU ARE ASKED TO WAIT OUTSIDE ONE CUSTOMER AT A TIME OR ARE ASKED TO MAKE AN APPOINTMENT OR SHOW UP AND NO ONE IS THERE THATS A SIGN TO LEAVE THIS PLACE. JUST HAVE A LOOK AT THE FIRST REVIEW ABOUT THE PRICE INFLATION ITS TRUE. OH BY THE WAY THE STAIRS LEAD TO LOCKED DOORS. ELEVATORS ONLY IF ON SECOND FLOOR PASS IT UP UNLESS YOU WANNA LOSE MONEY OR GET UPSET BECAUSE THOSE TWO THINGS ARE GUARANTEED FOR SURE.
My experience at Public Storage in Houston was, unfortunately, not so great. The price of my unit was much higher than at other locations. The gate hours were limited; if my belongings are in a location I rent, limited access doesn't work for me. Frequently I exit about 15 mins after gate close. Consequently I find damage to my property or items missing. It is the wrong location for me. If you don't need daily access to your stored items, it may be a great choice.
Lazondron was very polite and has excellent customer service. I’ll definitely recommend this company. - Michelle H.
Great service! Lazondron is always very sweet and helpful. She goes above and beyond every time to make sure the job gets done. Thank you!!
We rented a 10 x 7.5 ft unit. It was advertised for $112.00. By the time we paid all the required fees, it was $176 for the first month. The unit is not 10 x 7.5 ft either. The 7.5 ft would be outside the roll up door. We rented it because we needed the storage quickly but will get out ASAP.
The facility is great but in less than a year they've increased my monthly payment from $100 to very near $200. I've changed my rating from 2 to 5 stars because PS saw my original review, called and changed my payment back to the original amount I started with. I appreciate that and will continue using their facilities.
We were really in a bind with last minute moving push. Movers were moving but at a different storage which was supposed to be 2 units only 1 available. The lady at the desk took care of me right at closing time and was very kind to stay over.
First time visiting here Manager Lazoneron was very helpful! Check this place out for all your storage needs they have good prices and a nice property!
What a breeze ?! LaZondron scheduled me at 11 am & I was out by 11:15 am ! She was very helpful and punctual. Thanks again 📌
The young lady Lazondrea was very professional and help me with all my questions. She is very patient also. I will definitely be back.
Multiple break-ins and burglaries here. I had over $12,000 of firearms stolen from my unit. The crooks just bent open the door, very easy. They stole from 4-5 units in the same building, possibly more. We declined the insurance, which was our mistake. Even so, the maximum that Public Storage will insure is $5,000. I’d recommend finding a more secure place to store your stuff, unless you don’t mind losing it.
There was a lady named Lazondron Who Helped Me Out And Helped me get the best rate for my buck! Thank you!
Lazondron was very helpful when I came in to rent a unit. Would highly recommend this location!
Super easy and fast process, seriously, couldn't be less stressful. Reserved my bin online and recieved a call with in 10 minutes to confirm. Lazondron is super friendly and she made the procesven easier. All my questions were answered with 0 problems. Thank you for going above and beyond Lazondron!
I called the 800 number. They called me back from the location near me and I went there. It took about 10 minutes to do the paperwork. Lazondron, the woman in charge, was very helpful. I bought some extra packing products based on her suggestions and went back to my unit to secure the lock. I have been afraid of storage places. People say it expensive but it’s really affordable and I am very happy with the customer service I received.I would definitely recommend this place.
Very polite & professional. Got me taken care of quickly.
Lazondron was very polite and helpful. Great experience
Lauren is efficient, kind & knowledgeable about the units & accommodating our needs. All info provided clearly & she waited for my acknowledgment of understanding. I am pleased there is a small unit. The price is right. Thank you !
Lauren was extremely helpful and super kind. She really went the extra mile for me.
Used this place as a meeting place when buying an item offer up.
Lazondron was extremely helpful in directing me to the correct size until and location for me storage unit! Great customer service
Excellent service from Lazondron!
Ms. Lazondron was helpful. I visited the other location, pretty close to this and the service was not the same. She got me. The facility is very clean and everything is at the 1st. floor. No elevators, etc.
Danielle was very kind and knowledgable. She made the process of getting a storage unit easy and efficient. We appreciate your help, Danielle! Would recommend.
Great experience Danielle was very helpful!
Danielle was very helpful. She made it a a quick and easy process.
Excellent! Excellent! Lazondron you are amazing !!! Thanks for the wonderful service!
I did my on line reservation. received a phone call the following morning from Danielle who was very pleasant.i arrived to confirm and pay. she was very professional, pleasant and very knowledgeable. Units were great too..
Lazondron was very helpful with Great Customer Service!
Clean and neat friendly staff
I've been at this location, after Hurricane Harvey & I love it. The manager Ms. LaZondron is very helpful & has great customer service ethics. I would recommend this location to anyone for their storage needs because of her.
Good place good rate! Danielle was great, she helped me to choose the right box for my stuff, highly recommended it!
Danielle was extremely professional and her customer service was exceptional.
Lazondron is a great property manager! A pleause to talk to.
Daniele contacted me to see what time I would be by to see the units. She was helpful on all specifics of the rental agreement. Informed me I could get a refund if I terminated the lease before my 6 month prepaid period. She instrutcted me how to get refund for insurance if my home owners insurance would cover. The property is well maintained and easy access off the 610 feeder.
LaZaronda was a 5star..worker..very helpful..
Danielle was so nice and pleasant, she let me raddle on ask questions, took me on a tour of the unit, i was freaking out she told me i would be okay it was easy to find and get to and code to the gate was eassy also she walked me through every thing made me confertable, when i, called she explained to me how to get here was so eassy, also the atmosphere was so pleasant and the unit and grounds was so clean. Thank you so much for makeing me feel at home here Mrs. Danielle.she was verry pleasant.
The young lady that assisted me was very helpful and was able to address all my questions and concerns. I'm never throwing anything away for the rest of my life so i can store it at this location
Danielle and Lazondron were great! Getting everything organized went by quick.
I received such an amazing and awesome service from Ms Danielle at public storage
Lazondra was a real pleasure to talk with. She was very attentive, said she would check into something and call me back. She kept her word which means everything to me. Just want the company to know she is a good employee.
Mrs. Danielle was very helpful and very informative on what we might need for our storage. She gave such helpful tips on how to keep our belongings safe. We even got the rental insurance and damp check for a great price. She made sure we knew exactly how to get in, what the hours were and what the number for the desk was. I highly recommend this place. We got a large unit for an amazing price. It's an outside unit so it needs swept but that's easily done in 2 mins.
Lazondron was very helpful! Great customer service recommend this location for any rental services!!
Nice people and clean and nice place!!
Very clean, safe and secure location. Danielle is awesome and helps out with anything I need. A+
Danielle was super polite, helpful and quick with our storage unit set-up and move in!
Real clean, much nicer than most.
Lazondron was very attentive! She guided me through the process with joy! Thank you Lazondron!
I had a great experience Danielle was very nice and help me find a good reasonable space
Local staff is perfectly helpful but the telephone support line is terrible. I had problems getting into the site after hours, and I was treated terribly by the service line.
Lazondron is a great manager! Thanks for all you do
Amazing service. Thanks Lazondron for giving great service!
You never been there before having visit don't need to have storage and attic and home
Mrs. Lazondron was so helpful when i was looking for my storage unit i will differently refer them to anyone. Thank u so much
Lazondron gave great service!
Lazondron hepled me in the time of need with my storage . Thanks a bunch!
Lazondron gave excellent service. Thank you for being attentive and answering all of my questions!
I been customer here for 4 years. When I come in I’m always greeted by Lazondron. She’s very professional and courteous. Keep up the great work!
Only one person was working called in ahead of time for a unit and we were literally there before someone else however didn’t get that unit in particular then had issues about a lock. Need more management
Awesome customer service by Lazondron!! :)
The best and safe, clean place to leave your thing
Peggy did a great job to find the right spot!!!!
I have had a storage here since Harvey and everyone is nice and friendly. The customer service is great haven't had any problems. I like that they call and remind me of my up coming payment. Very easy access to pay online.
Great customer service very nice and understanding 👍😊Thanks Lazondraon
Miss Lauren Perez and Miss Peggy Anderson are a superb and professional asset to your company. Do not loose them. Thank you for the best service.
The storage space was just the right size for my needs and for the price I was very pleased. The staff person Lazondron was very helpful and answered all my questions. This was the first time I rented a storage unit and I will be using and recommending Public Storage again.
Great service! Ms Peggy and Ms lazondron were very professional and sweet.
Rocio was awesome, great customer service. Very please with all the process. Highly recommended PS.
Inez and Lauren were very helpful. Made the process super easy.
Great girls. Lauren and Rocio !! So helpful like family 👍👍👍
This Public Storage has the worst access to the units. The elevators in Building B have been out of service since summer and ever-time I call to find out the hold up I am given another excuse. Even when the elevators were working they are NEVER any carts! I am basically paying for my unit with no available access to it. This is not right and something needs to be done here!!!
super easy to get the unit
I was helped by Rocio when I came in and she assisted all my needs. She was super helpful and so kind when I came in to purchase a couple of supplies. It was my first time coming here so I had some questions and she answered them all. Will be coming back!
Lazondron , Is very pleasent and helpful . I would highly recommend . Also great customer service .
Lazondron did a wonderful job helping me with my storage needs!
Because of the lack of climate control, 78 every time we checked. (In Houston’s climate, really? Also now you have to search for climate/humidity control. Last time I checked climate included humidity)We ended up with houses content covered in MOLD! Took out the renters insurance, there is a clause in teeny tiny print the max coverage for mold is $250. We paid $300 and took out insurance to ruin our stuff. IF YOU HAD A RATING OF MINUS STARS, YOU WOULD HAVE RECEIVED - Stars to the moon and back.
This lady always has a smile on her face when I come in to make a payment she gets me in and out and she always remembers my face lequitta provide everyone with good customer service
I’ve been at this location and the customer service that lequitta provided was excellent I will recommend this public storage to friends and family she got me in and out and sold me on merchandise to help me protect my belongings thanks
Very nice ladies Rocio and Lequitta made me feel very welcome after s bad experience else where. Highly recommend this place to store your things.
Rocio was amazing. She had our backs. Come here and get your storage. She is the best and I mean that.
Lequtitta is the best she cares about making the customer happy. Carrie very professional and she will go the extra mile to please
Mechi outstanding Grace service
Chris was extremely personable, knowledgeable, and accommodating.
Lepuitta she really took good care of me she the best
Lazondron and Lequitta were very helpful@@
Lazondron was great !! Friendly and great customer service Thank you.
Property manager Lazondron is awesome!!
Lazondron is a great property manager. She is professional, friendly and make sure that we are satisfied with what we need. Every time I come there she finds time to help and answer our questions.
Very good public relations Lazondron
If you do choose to rent here, the staff at this location is helpful. This is just the second bad experience I’ve had renting from separate public storage in the last 5 years. I have 2 units here, 1 climate climate control and 1 regular unit. There was a dead rat inside my climate control unit upon move in and there is constant, clearly human feces by the entrance of my outside unit (which is directly by an entrance to climate controlled units). The company also slips a clause into the lease stating they can raise rent on you “with notice”. I never received any sort of contact that the company claims was sent to me, yet I’ve never missed a billing e-mail from them. (Mail or e-mail). Dismissing that, my autopay was charged double what I normally pay for the new rent amount, without my consent. When the rent increases, you usually have to redo your agreements for ANY autopay.
Customer service is Great!
Lazondron was so welcoming, explained everything clearly and made my check in more enjoyable than I could have imagined! Thanks Lazondron!! You are so very much appreciated!
LeQuitta was so helpful & professional! She made the whole experience wonderful!!!
Very helpful very nice always clean lazondron
This was my 1st experience having to get information about a storage. I called several storage companies no luck, called this public storage and the young lady there Lazondron is sooo knowledgeable, patient and sincere. She explained everything to the fullest and I understood it very well. Thanks for your patience and great customer service you made my Friday. Lazondron YOU GET THE GOLD MEDAL AWARD IN MY BOOK TODAY!
I went to public storage for my reservation and the lady there by the name of lequitta get me in and out she had excellent customer service experience and was very bubbly and I thought I had everything that I needed for my move and she show me a product that helps with moisture in the unit and I bought some she is an awesome person I will recommend this public storage to friends and family
Great service. Safe place.
Very quick and straight forward directions! First time storage unit renter!
LaZondron was very helpful and knowledgeable. She made my visit to the property smooth and bearable and she did not waste my time.
Great location and security.
I came in to doba transfer meet with Lazondron ,Great manager and great service!
Nice easy transaction at this location. Reserved online for better pricing. When we visited to check out the unit we'd selected, we met with the manager La Zondron, who was really helpful, professional and very friendly. Great experience. We're happy with our choice for storage of our non flooded possessions.
Lazondron was very helpful when I came in to get more information about renting a storage. Great Customer Service!!!
Units are smaller than advertised. I was misled about pricing policies the day i rented the unit. Later i was told false information about closing out unit/account and subsequently billed for remainder of month as well as next month, after i had already given required two day notice and emptied unit on day specified. Only bright point was eventually getting charges reversed by district manager (after numerous frustrating calls previously). Also security seems good.
Service was great unit nice and clean . Lazondron was great help and very nice
LaZondron was super helpful in getting me set up with an account and getting me into my unit. Great experience and a great employee
Ms.Lazondron was informative,well dressed well spoken and the sign on the door said BE BACK AT 12PM. Promptly at 12pm door was open All in all the service was FANTASTIC !!
Straight to the point. Good work ethic. Lazondron, best service i've had ever.
LaQuita at this location is very nice and helpful. She has been a blessing to me.
Lazondron gave me excellent service. I wish my service was like that everywhere I go, compared to other places. Thank you so much Lazondron!
Lazondron was courteous, professional, and very helpful, both on the phone as well as in person. Her cheery personality was refreshing. Plus, the facility is well-maintained. I have never encountered any problems.
LaZondron was amazing when answering my questions and very good customer service
Overall wonderful experience Lazondron called my husband and I before we stopped by to confirm the unit and time we would be stopping by We arrived earlier than we told her and she was able to show us the unit Very attentive and nice We feel like we made the best choice for our storage needs Nice and quiet area and secured Thanks again for the awesome service 😁
Lazondron did an amazing job with helping me even though I was not able to purchase anything. Her smile was amazing and welcoming, I really did appreciate the service from Lazondron!
Lazondron gave excellent customer service and she help me with all my needs!
Staff is friendly, pricing is reasonable.
Ms.lazordron helped me a lot her property #08404.
It is always encouraging to find great examples of good customer service. I've been coming to this property for years and Zondra has always been professional, friendly, helpful & courteous. I will recommend this location.
I will recommend ANYONE to this particular storage. Great Customer Service.....
Lazondron did an amazing job with helping me !!
LaZondron was great!!! She was a very nice and answer all my questions... I will recommend this storage location to all my family and friends!!!!
Communicating with her was easy. I always appreciate those that don't have a lazy work ethnic, she walked me from unit to unit with a smile on her face and after signing my name I felt I got my money's worth not ripped off or fast talked. Thank you Ms. LaZondron for outstanding customer service.
Lazondron, greeted me with a smile when I walked in she was very friendly and helpful . Was very satisfied with my visit !!
Horrible property manager on site never answers phone calls even if their running a business from 9:30 am to 6 cares less about customers
This place is as all of the ones I've been to are very reasonable and clean (public Storages) but I want to say that the lady at the desk, La Zondron is a great rep. She is always kind and courteous every time I come in. She is helpful and what's cool is that she even remembers my name! I can't say that about other locations. It's just real nice to come in as she shows appreciation for your business. Five stars for her !!! Great employee!!
Great service by Lazondon. Keep up the good work
Ms.Lazondron was very welcoming and polite. This was my first time at a storage place so I was completely ignorant to how this actually works and she walked me right through it .. Thank you !
Friendly and very helpful. I will recommend this location to anyone
Great service by lazondron
Every time I go to this particular Public Storage, I get spectacular customer service from Lazondron. She always has a big smile on her face and is approachable. She lightens up my whole day just by her mood.
Lazondron is a warm caring individual who goes the extra mile to assist people. She always has a good listening ear & very friendly. She give wonderful service & attention to everything she does. Seh really goes the extra mile. There needs to be more people like her in this world.
I liked that I got in and was helped to what I was looking for immediately great customer service thank you Lazodron!
Thank you so much for my reservation with the perfect size unit and climate control too. LazondRon was very good help, showed me around the place for the perfect storage size I needed.
Lazondron represents the company very respectfully and in order.She was helpful with the information for the storage unit I needed. I'm glad I was able to make a successful purchase. Thanks a bunch Lazondron for all of your help!
This is a great location to go if you want to have great service. and who does not want that. Shanell and lazondron were helpful and very patient helping me. great customer service from both .
Great service by LaZondron
Lazondron she was very knowledgeable about the storage unit
Has great customer service thanks to Lazondron for all helping me find what I needed
Lazondron is a great property manager . I have been with the company for years , she always available to find units for me when I'm in need of one . Keep up the great work
I reserved my unit online early in the morning. The office opened at 9:30, and I received a call at 9:32 to confirm my reservation. When I arrived to the property I was greeted by Jack. We looked at the unit to ensure that it met my needs. He was very courteous and explained my rental agreement in great detail. I would recommend this property to my friends.
UaZondron was very. professional. and friendly.Very. helpful. and pleasant. to talk. too
Great service by Lazondron
The property manager Lazondron help me and my husband to get thr right size unit .Great Customer Service
The best customer service LaZondron is always customer friendly & help with your storage needs.
The experience was wonderful. Ms. Lazondron was very helpful.
Great service and LaZondron is a great manager with a positive attitude. Keep up the great work !
Lazondron give good service and with a smile
Lazondron was wonderful! She was very helpful and even though we were unable to purchase at this location, she referred us somewhere closer to our location. Excellent customer service. Five stars greatly deserve and we could more stars.
great service by lazondron !!
Awesome Service and Good attitude. LaZondron
I always receive great service from Lazondron. Keep up the good work!
My Wife & I enjoyed coming here and getting excellent customer service I'm new to the loop at the 2100 north Loop location and Lazondron and another Manager from another location help me after the major storm we had in Houston and they were having power issues but still helped us . it was a great experience i was amazed all the Detailed information, great facility, clean, and slow facility traffic for moving purposes. I highly recommend this location.
Great service, it only takes about 10 minutes to set up. LaZondron was great!! Thank you
I come to this location to pay my bill , Lazondron always give great customer service !! Keep up the good work
I have used this location several times and highly recommend anyone needing storage to consider renting here. The management is very helpful making the rental process a breeze. On two separate occasions I inadvertently locked my unit in the open position. The Manager Ms. Henderson called notifying me that my unit was not secure and watched over it until I could get back and lock it properly. This is the definition of customer service.
We came in at the last minute needing storage and Lazondron gave great service
Great service and very helpful :).. lazondron
have used many storage facilities before and met many of their managers; which are nice, but not a single one pales in comparison to LaZondron. She has been the most polite and accommodating manager. I couldn't possibly say enough, except that when our company grows large enough to begin hiring employees, she will be at the top of the list to approach. LaZondron, thank you so much for making our lives that much easier. #1015
I'm new to the loop and Lazondron at the 2100 north Loop location was amazing. Detailed informations, great facility, clean, and slow facility traffic for moving purposes. I highly recommend this location.
Necesito un storage la empleada Elisabeth me explico gracias por su ayuda muy bien.
Lazondron was FANTASTIC!!! Super friendly and knowledgeable about what type of boxes I needed . I recommend anyone to this location who looking for storage . Great consumer service .
I went into the store to pick up some packing supplies and Lazondron greeted me right away. She was very helpful and knowledgeable about the packing supplies that would take care of what I needed.
I came in to this location looking for a storage a couple of months ago needing a 20x20. This location didn't have the size available at the time ,Lazondron would stop until she found me a location to meet my needs .Great customer service !
was given great service by lazondron with all needed services. thanks for your help and services
Lazondron always greet me with a pleasant hello and smile. Shes willing to assist me with any concerns i have regarding my bill. She the prototype of excellent customer service.
Laquinta was very helpful. She was very knowledgeable about the storage unit size that best fit my needs.
Lazondron always provides us with excellent service and that's why whenever we need a storage unit we go to her
Very helpful staff, good security, well lighted, property is very clean, need I say more. Very pleased. A++
Lazondron was very helpful and greeted me with a smile when i came in .
Lazondron is a lovely lady I always receive warmth greeting when I come into the office she is very very friendly polite and always have a smile on her face great customer service love her service
Went to this location today on my lunch break to get information and got more than i thought. Worked with LaZondron, she was especially nice and helpful. I was given prices for the size storage i will need and packing supplies. Loved the fact that the facility is clean and air conditioned.
i want to give Laquinta Deckard some recognition. She explained everything to me thoroughly and offered me something that was more beneficial to what i needed. Thank you for being patient with me and helping me in this process. First time storage user. Highly recommendable.
When i first walked in i welcomed by Ms. Laquinta's smile. She was very helpful and very patient with me. Thats what customer service is all about! Giving the customer undivided attention and making them feel appreciated!
Laquinta was very patient and knowledge if you are looking for a place to store your belongings i recommended this location
I CAME IN TO PUBLIC STORAGE LAST WEEK LOOKING FOR A STORAGE UNIT WAS GREETED BY LAQUINTA DECKARD WITH A SMILE FELT VERY WELCOME TO THE FACILITY.LAQUINTA WAS VERY KNOWLEDGEABLE ALSO WAS CLEAN AND NEAT WAS EXTREMELY PLEASED.
Laquinta was wonderful and very easy to talk to she had all the answer to my question. She had great customer service .When we went out to look at the unit she gave great ideas on how to store my iteams. Highly recommend you rent form this location clean and safe
Lazondron was very nice and helpful when I stopped by to get details on the storages.
La quinta gave excellent customer service, and assistance, I give her 5 stars..
Laquinta was very patient and accommodating. She showed me the unit and all. No hassles at all.
Lazondron....Five star service!
Ashley P and Mr George both offered impeccable customer service. They made my leasing application process a wonderful experience. I would definitely recommend this location to my friends.
My fiance and I were looking for another storage facility when we passed by this facility we stopped to.inquire about prices and availability. Ashley N was very helpful and have excellent customer service. The facility is very neat clean and secure. We are very pleased with the services rendered.
I received great service from Lazondron, Ashley Mo'Nay and from George at North loop and was very helpful
They had awesome service there LaZondron was very helpful from the moment I walked in til the moment I left, she made sure I had a clear understanding of everything. I highly recommend them to anyone looking for a storage.
Everything went well. Bridgechell did a great job signing me up. The units were clean. I was surprised about needing insurance.
Lazondron was very courteous and we were very pleased with her help in answering our questions and getting us set up. The unit we rented was clean and is highly suitable for our need. We especially like the month to month rental plan as we're hoping to find a home soon.
Lazondron and Gloria are the best! The know what they have available and even customize the units based on what the customer advises will be stored. They are very professional and courteous and aim to please their customers and do everything short of inviting you over for dinner. I would most definitely recommend this location to anyone shopping for a place to store valuables!! Hats off to this team for a job well done!!
Getting setup with a storage unit was extremely quick and easy with the help of Lazondron. They offer month-to-month rentals with ability to autopay with a credit card. Everything was very convenient. My only reservation is the cost of the unit rental. I feel like it's very expensive for storage space, however, it seemed to be comparable with all of the surrounding storage spaces. It seems like a Houston-wide issue, given my experience renting storage space in other cities.