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Public Storage Self-Storage Units at 5323 Milwee Street, Houston, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 18/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 18 /mo $ 36Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 19/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 19 /mo $ 38Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 22/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
- near door or elevator
$ 22 /mo $ 44Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 23/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 23 /mo $ 46Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 23/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
$ 23 /mo $ 46Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 28/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 28 /mo $ 56Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 28/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 28 /mo $ 56Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 36/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 36 /mo $ 72Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 42/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 42 /mo $ 84Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 54/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 54 /mo $ 108Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 131/moLarge 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 131 /mo $ 163Best Price Label+ one-time $29 admin fee2 units left! -
10'x15'Online only price$ 147/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 147 /mo $ 184Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 165/moLarge 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 165 /mo $ 206Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 172/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 172 /mo $ 215Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 181/moLarge 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 181 /mo $ 226Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 215/mo
Large 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 215 /mo $ 269Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Houston
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Houston Storage Units by Northwest Freeway
Central Northwest self storage is by exit 13A on US 290, just a few blocks from both Magnum Manor Park and T.C. Jester Park.
This brand new storage facility, adjacent to Spring Branch East, has climate controlled storage and more than 1,450 storage units in a variety of convenient sizes.
Our 5x5 storage units and 5x10 storage units are ideal for small jobs. Maybe you're trying to store sports equipment, skateboards, bicycles, rollerblades, important documents, or books? Come down today – we're open seven days a week – and finally clear out those closets.
Making space for a new addition to the family, or just want to get all that stuff out of the garage? Our 10x10 storage units give you around 800 cubic feet of packing space to worth with, whether you are storing sofas, desks or a refrigerator.
All of our units enjoy indoor, hallway access away from the element, and our friendly staff is eager to help you find just the right solution to your storage needs.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 501)
Jeanette and Dillon helped me out tremendously today. Thank you so much for helping me find what I didn’t know I had in my email.
Ms. Jeanette was so helpful and made it a very easy process for me to get into a storage unit! Thank you!
Went to ask questions and the property manager Jeanette is so nice and friendly. She made me feel very welcomed and answered all my questions. The spaces are very clean too.
Jeanette is always so sweet and helpful. She’s always my favorite worker to help me!
Jeanette was so helpful and she has knowledge about the storage units, I appreciate her.
It's been a great experience with them at the office. Thank you.
Excellent customer service, unbelievably patient, and extremely professional!
Super helpful & wonderful customer service! One of the best public storages around Houston hands down.
Awesome property, very well kept. Jeanette is just the best to deal with, she goes above and beyond. 10/10 experience, would recommend this location to my friends, family and anyone in the area.
Great customer service both Jeanette and Janet will take good care of you!
Awesome
Jeanette is good Customer Servive Excelent 👌
Jeanette was fantastic 👍🏻
I had an excellent experience with Jeanette at Milwee Location. She was incredibly helpful, professional, and went above and beyond to make sure my storage needs were met. She took the time to answer all my questions, helped me with the whole process smooth and stress-free. Her friendly attitude and great customer service truly stood out.
I wanna say a special thanks to Jeanette because she was so helpful with an issue my sister and I had with our storage unit. She made sure everything was done correctly and had great customer service.
Receptionist was extremely knowledgeable of her work.She was very detail about the rental process.She
was also well maintenance and mannered.
Jeanette is amazing I’ve been here for years if you need a good place to storage your things this is the place!
She was awesome
I have to honestly thank this place ! They made it so easy to move my things in during hurricane Beryl. Jeanette gets a special thanks because she kept me updated every month, even making sure to call and remind me of payment in case I miss the email. We’ve even shared funny banter making me feel like more than just another customer. The facility is clean and if ever I need to store anything again this would be my go to without hesitation!
Thanks Jeannette for all the help.im disabled and needed the help she had no problem. Great 👍🏾 customer service.
I believe I been using them for 3 months now and I absolutely love this facility. They give you access from 6am- 9am ! I have used other public storages around the area and they are the regular 9-5 hours . Plus the staff is super friendly , specially Jeanette! Customer service is fantastic and facility is very clean.
La Seńora jenette es muy amable y me dio muy buen servicio
Muy bien la señorita Janette bien atenta y muy eficiente
My rate went from $91 per month for a 10x10 to $217 in less than 3 years. Public Storage (and all storage units) shamelessly price gouge. AVOID using storage units or lock in a rate for a longer term.
Ms. Jeanette is awesome! She has been great from the beginning. This is my first storage unit and she really helped. Thanks so much!
Excelente atención
Mrs.Jeanette is awesome she was a big help to me and my children. I advise if you need a storage space to come to this location they will really help take care of you.
Muy amable la señora janette que esta en recepción quedamos satisfechos con su servicio
Jeanette is THE best!!!!
Roger's at the front desk was amazing with my unit transfer. I needed a larger unit on short notice and he made sure to address every question I had.
I had the utmost pleasure of meeting the property manager Jennette today…. She was ever so helpful with my concerns and made sure that we were able to use the dolly’s that were onsite because of my handicap… I was so very grateful to have someone who not only knew her job but also cared about her customers… she is a very great asset to this establishment and I would hope that she will be recognized accordingly…
Was a very nice attention from her she it's amazing
Danielle and RogerVery friendly and helpful. awesome service
Highly recommended...My transition into the space was phenomenal and convenient. If looking to store your items short term or long term I would use them again if needed.
I cannot testify for anyone else but Public storage has always made it easy simple and fast. Convenient to say the most. The reminders and emails, and will send you a letter at least 30 days prior to any changes. My overall experience with Public storage has been excellent. No problems no disagreements no disputes no descriptions. I would recommend Public storage milwee drive. I haven't been to them all but this is a very professional and clean place to store your items especially if you're looking for climate control.
The staff at this location is great. I Don’t get her name wrong with the lady in the office who assisted me was a great help and made getting a unit very easy.
Jeanette is amazing at this location. I had a complicated family situation and she really went above and beyond to explain my options and put me at ease. I would definitely recommend this location. She is very knowledgeable.
Ms Jeanette was so very nice and helpful in any and more ways than I have ever experienced with any other person .super job
Thank you so very much..
100 points from me Gabriele Flakes
Jeanette was VERY helpful and kind. Because of this we went ahead and rented here. We highly recommend her if you are in need of a rental spot or have any questions about renting.
Gerardo went over and above great customer service, assisting me & Helping me, and being courteous, and efficient. Awesome job Gerardo!
Gracias Jeanette por su excelente alluda estoy muy agradecida por su atención.
Jeannette was the best and she was extremely patient and kind and y’all need more people like her around in places of business and I had a wonderful experience with her thanks storage and thanks, Jennette 💋
I will like to thank Gerardo for helping me use the elevator. I am glad I was able to find push carts.
Jeanette is very helpful
Great location to rent
The units are very well-maintained and easily accessible. The staff is highly attentive and helpful. Jeanette was very friendly and provided excellent guidance.
Ms Jeanette was awesome she answered all questions … greeted me right away at the entertainment of the door, very polite and sweet
I just rented a space and there wasn't anyone on site to assist, because I wasn't getting the gate code sent to me. I had to leave a message and they promptly got back to me and helped me get situated. Thank you Public Storage!!!
Mrs. Janette’s and her team deserve a raise, so helpful full of resources and tips, the best public storage location in Houston hats off to the management and supporting team members
Jeanette is awesome
Always helpful
This was my first time having to get a storage for my belongings and not only was Jeanette friendly and helpful but appearantly my account had been canceled but she quickly helped me get it back and for that I am grateful. Hooefully the rest of tha staff is like her cuz i will def recommend to friends and family. Once again thanks.!!!!!
Jeanette is very polite and was able to help me find the perfect unit. Gerardo did a fantastic job a super nice on the phone.
Jeanette is my fave desk person!!! Always very helpful when i need anything and keeps the store clean!!!
Golf service
Excelente persona , muy amable y atenta a cualquier pregunta
Kamira great service very nice people
Jeanette was very professional and is anyway available with any questions. This is a 5 star facility! Thank you for the amazing service!
Love the security parameters and technology. VERY 21ST CENTURY
Gerardo is the greatest. He assisted me and my family with getting a unit that was cost effective and convenient for our needs. As someone who has to store items for events this was a great experience. He walked us thru the facility and answered all our questions.
I would like to thank Jeannette for providing excellent customer service! She is a great problem solver!
This storage facility is not good what so ever. My storage was burglarized and damaged. They allow someone to get a unit at their facility just so they can burglarize peoples units. The owner stated that there was nothing they can do. I recommend that no one come to this public storage. They are not going to make sure that your personal belongings are save and secure. And the property manager put their own lock on my unit and the burglar still manages to steal all my things. This is an extremely horrible storage facility. Your things are guaranteed to get stolen off of this property
Jeanette is amazing, thank you for great customer service!
Clean property #1 customer service for Jeanette
Your manager Jeanette is a wonderful person and a great employee to keep! I love her, she’s friendly and efficient and think y’all should give her a raise! Thanks
She was a very sweet person she's awsome
Jeanette was very helpful. Very nice and fast and easy. Completely satisfied.
Great place and great price!
Hiwot is very professional and kind. She went above and beyond through the move in process. Her customer service exceeded my needs. Units are very clean.
Jeanette was awesome
Nice location. Staff idk. Asked if the PM on duty today 5p 08/13 could check another floor for carts and was basically told no. I was told, “ the people on 3rd are using both carts”. When I moved here there were 3. And so I asked where the third is and was told “I guess it walked away”. As she the PM sat there with a non uniformed person behind the counter just looking and waiting for me to leave. Didn’t even budge. Didn’t ask the other people to only use one. When I was employed by PS not even a year ago, a basic rule we told customers was to only use one to leave one for others. There are now three cars on site ready to move and only one person using all available carts and a PM not even willing to ask the people as a kind gesture. It may not be a set rule but damn where’s the customer service here??? I could care less if she’s mad either. She didn’t care that I’m inconvenienced.
But I’ll add the property is nice and it’s very clean, but PM is clearly not great at customer service. Seconded time meeting her and got the unwelcomed vibe.
Another edit: a lady with access went to 3rd floor and found the other cart the PM REFUSED to go check for because she was chilling with her friend.
Oh and if you expect climate control… it’s gonna be hot. The doors looked like this and there’s only one elevator in Peking… so we are in line to use the freaking elevators 😂 Definitely moving out in the next 24 hours 👎 zero stars if I could. Nice “looking” but absolutely trash.
Mr. Barry was amazing. He helped me find a storage right near mine and made the process super simple. Thank you Barry
Jeanette and Gerardo were really nice to me. The bathrooms were really clean. Gerardo explained the gate hours and how to use the public storage App
Great l
Gerardo was so helpful! I love that he is on site, unlike other public storage locations. I couldn’t get my new unit door open and he went with me and opened very quickly!
Jeanette is really friendly and helpful. There’s plenty of times I had questions and she has been very professional and supportive. I recommend talking to her regarding any storage needs
Thank you to my guy Barry . Truly appreciate all your help and everything you did for me today . Great customer service
Just want to thank the young man in the office Barry . Great customer service and communicate. He got me what I needed an I truly appreciate it.
Very clean and good storage & very very nice staff as well. Spoke and rent storage from one of the unfortunate forget her name, I think was Jeanette or close to , she is very nice and kind. Really like the place. Her boss must know she is very good in all aspects.
Jeanette, wasn't open and it was pouring down raining. She opened the door for me and started my rental process.
Jeannette was very professional and friendly. Service was excellent
Jeanette was great!!! She took me on a tour of the facility and made sure I chose the best unit. Thx!
Very good service!!!
Best place to rent, Jeanette treated me with respect
jeanette is the best
always nice and helpful
keeps the property and office clean
Jeanettes customer service was extraordinary. After having a terrible experience with the storm and not being able to access my storage space, Jeanette went above and beyond to accommodate and extend a credit for my inconvenience. She moved very quickly. Thank you, Jeanette for caring. Your customer service is commendable.
I’ve been at this property for 4 months the recent property manager was horrible so unprofessional and very rude! Didn’t educate me on how the fee process works. Jeanette is the new property manager and she been awesome! Letting me know about certain fees the deadline to pay on the storage! I gratefully appreciate the help.
Jeanette doin the right thing over here!
Me atendió bien
I'm very happy with our storage experience at the Milwee location. I always find staff to be very helpful and constantly monitoring the halls to make sure everything is secure. Special thanks to Gerardo for doing a call out to make sure our auto-pay was updated so we didn't face any issues with our unit. I'm thankful that they really stay on top of things.
I stopped by public storage and Mrs Jeanette was so nice and helpful. I think that this is the place to bring your things.
Jeanette A1!!!! Need more Property Managers like her! She went above and beyond to assist us with our rental needs! Will definitely be referring! Thanks again best experience ever!
I had the privilege of meeting Jeannette and was extremely pleased with her service and patience with my difficult self. I've rented elsewhere and every other property manager always seem to be overwhelmed leading to not the best customer service. Will recommend to anyone looking for storage units, and more than 75% . Thank you Jeannette for giving 110% +
Jeanette is an amazing manager. She is always professional and courteous.
Angelina was extremely helpful and made renting a unit a total breeze. Location is clean and quite.
Angie is the best!!! She was so professional and the customer service I received was amazing! I definitely recommend the Milwee Public Storage location! Friendly staff that go above and beyond to help the customer with all their needs! Thank you again for everything! Angie you are a Rockstar!
Maria is the best good customer service
Malaysia provide a great customer service with helping me finding my units THANKS FOR THE CUSTOMER SERVICE !
Great customer service thanks Malayshia for assisting me today !
THE BEAT PUBLIC STORAGE IN HOUSTON TO BE HONEST . ANGIE AMAZING . YOU WOULD NOT HAVE TO WORRY ABOUT THE SAFETY OF YOUR BELONGINGS STORAGED
María did a awesome job getting me rented thanks You si much
Maria at the Milwee Street Location Houston, TX 77092 provided excellent customer service when assisting me with my inquiries. I am grateful that I connected with her.
Recently moved to this location.
Nice and clean. Very friendly and helpful staff! Thank you!
Maria was very helpful and sweet. I will definitely recommend public storage to my friends and family members.
Thanks for great customer service Maria and Malayshia !
Geraldo helped me with my app and I’m glad I had no clue what I was doing
Angie was very helpful & she took her time answering every question that I had. Great location and an even better employee!!!
Very clean property. Great customer service Tatyana thank you for making this process easy for me and my family.
Stupid place, managers don't know what to do, wasted time
Today I picked up my unit I won and the property was clean and the PM was great with helping me with all I needed. I recommend this property to all customer. Tatyana great job.
Great experience with staff
They was really helpful great places
I had recently updated my payment method on the website, but had forgotten to click the Autopay button. Tatiana contacted me personally to ensure that we weren't vacating the unit, preventing a lot of headache before anything became an issue. I really appreciate her proactive approach to customer service!
Maria is the best...she was very professional and took her time with me
It was easy to get my storage thanks to Tatyana she was very helpful nice and friedly
Tatyana was incredibly helpful, quick to get me into a unit (going on a year and getting a smaller unit to downsize).
Tatianna was very helpful and understanding She helped me to her best ability
I feel so secure knowing my stuff is safe with Tatiana at Public Storage on Milwee! Thanks for everything!
I booked a few units at this storage, I would highly recommend, it’s so clean and secure. And Joya at the rental office was so helpful and attentive. If you go definitely ask for her!
Tatyana and Loya were very helpful in setting up our storage space. We truly appreciate their willingness to answer our questions and help us navigate the sign up process during a stressful time for us. Thank you T & L!
I have been at this location(Milwee) for I believe a year now. The staff are awesome 😎 They're always courteous and nice! Even when I happen to make a late payment they are never rude. That speaks volumes. The property is always clean as well! I would definitely recommend for you to rent a space here!
I had a wonderful experience getting a unit here. Tatyana and Joya were extremely accommodating!
Tatyana and Joya are the best! They both have great customer service and went above and beyond to help me with my process. Thank you both again for everything!
Tatyana went over and above great customer service, assisting me with my reservation she was helpful and courteous, making the process expedient and efficient. Awesome job!
Needed a climate controlled unit and there was one ready to go! We wanted to see the unit and the staff showed it to us!
The staff was friendly and knowledgeable!!
Wonderful young ladys ,clean environment Very respectful and good deals online .I will be back.
Tatyana was very helpful!
Just got a unit here, place is safe, temp controlled and super good with the prices. To top it off, the property manager Joya was so helpful and sweet. We needed some assistance with a lock and she was there in an instant! Excellent customer service!
The store was about to close, however Joya took the time out to explain all the details and got me signed up for a storage unit I was in desperate need of. 10/10 customer service!
I walked in public storage today and was greeted by Tatyana & toya in the most loving way. Walked in got my gate code and unit number in two minutes and was already in my unit great customer service and team working skills thank you ladies 🥰
Thankyou Maria for helping today. Big Thumbs up👍🏾
Joya was an absolute pleasure to work with. True customer service is hard to find. Thanks for making this easy for us.
Very nice employees. Helpful and courteous!
The young lady Tatiana in the front was very nice professional & helpful!!! Thank you !!
Tatyana is awesome. Super helpful.
Nice and quick service ,friendly staff.
I literally had $90 to my name and really needed to find a storage ASAP! I looked at a few storages in this area to find something under $100. So that I didn’t have to spend all the money I had left at the time.
I went into this location not knowing if I could afford it. Tatyana went above and beyond making sure I got everything I needed. She was very sweet, soft spoken, and professional.
Love when people actually help instead of trying to get over on you. Especially when you’re in a time of need. Come to this location if you want great customer service with a peace of mind! The property is huge and well secured. Thank you public storage ☺️
Staff is very helpful!! And friendly!
Easy to setup online. Bring your own lock to avoid a 20 dollar fee. The attendants at the front desk were friendly, helpful and knowledgeable. Answered all my questions and exceed my expectations! Great customer service and clean property.
Tatyana and La Tyra were extremely helpful and have excellent customer service. Cleanest storage place I have ever had the pleasure of dealing with. Would definitely recommend to others.
GREAT EXPERIENCE TATYANA WITH LATYANA
Tatyana hope me out and Tyra assist me. When I couldn’t get there they looked out for me.great people
Was just at this location and Tatyana was very helpful and insightful. She even made sure that I went through the website to reserve the unit, as it was at a special price. She also helped when the website was giving wrong storage information, and was able to direct me in the right direction, and even called the district manager while I was there, to make sure they were aware of the issues with the website.
Storage areas are nicely kept, and the units are clean and spacious. Highly recommend.
First I want to thank the ladies Tatyana and Tyra at this property for an outstanding job. Their customer service is great. Clean property. Nice ladies thank you ladies for the help with walking me thru the rental process.
Oh my gosh. I always get super emotional with these type of things but I cannot let this experience go unnoticed. Today I went to look for storage space, will be moving in a couple months and needed a credible and reliable space to maintain my important things. Upon arrival, this beautiful 😍 and professional individual named LaTyra greeted me and suggested the storage promotions they had available. I am just lost for words. 🥲🥲🙂 I would definitely recommend this location and amazing Sales Manager to my friends and Family. Couldn't turn down this deal at all. Hey guys if you're looking for good pricing and reliable climate control, public storage is the way to go!! Ask for LaTyra you won't be disappointed 💕🤩😃😃
Tatyana was great to work with. Clean space. Secure facility.
Latyra and Tatyana we super helpful efficient and quick answered all my questions and they have great deals!!!
I like Tara . She nice and very helpful. GREAT PERSONALITY.
My first time renting a storage and Tatyana was more than helpful!! Super sweet found a way to get me the best deals.. very patient and had a answer for all my questions definitely 10/10
#askfortatyana
Awful experience
The property manager Tatyana here at the 5323 Milwee Street location was so helpful and fast to help me! I was in and out in less than 5 minutes! Thanks Tatyana!
Me and my husband was soooo undecided on what size unit we would need to best fit our belongings but thank God we were lucky to be helped by Tyra, an employee at public storage !
Service was awesome, there was a very nice and professional lady named Tyra who helped make sure everything was okay with my unit! Most definitely recommend this location, they have one of the best employees!
Five Stars for the ladies at this location Tatyana and Latyra. They made me feel welcomed and very positive spirits in time for the holidays. They added value to my needs of storing and will definitely enjoy the touchless contact PS app!
Tatyana was amazing!!
Very nice manager, Tatiana!!! Great customer service and took time out to personally show me how to gain access to my unit in rainy weather!!!
Tatyana on site was a big help. She gets 5 stars. I do wish Public Storage Corporate would not price jump the units 40% at renewal every few months. That part is frustrating. But on site help and support have always been great.
Tatyana was awesome
Awesome customer service, Tatyanna was great!
LaTyra was super helpful, professional and answered all my questions! Highly recommend this location.
Amazing staff!!! This is my Second time,here. I highly recommend this location...God Bless you ladies 😊👌🙏!❤️❤️❤️
Never rented a unit at this location before and am in need of storing before the end of next month, the lady at the front Latyra helped me answered my questions to help me decide my best rates and size. What is encouraging me to store with PS would be their clean bright facility! Looking forward to coming back as the time approaches
Tatyana was great thank you for the help!
Great customer service. Tatiana and Danielle. Thank you ladies fast service.
Excellent customer service Tatyana and Danielle. Clean property welcome me and my son with open arms at the door. The property was clean.
Tatyana is very helpful when we purchased the storage space. After a few weeks when we had problems opening the storage, she personally came over and us few tips to open the key and space
She went above and beyond
Thanks you tatyana
I've been a customer at milwee location for almost a year and a half. The property is always clean. Great customer service. The ladies tatyiana and Tyra are very helpful and nice. Everytime I'm on the property they're always cleaning and helpincustomers. I highly recommend this location. The rest room is always clean smells like my home.great job ladies
I’m sure most of these reviews are fake or posted by employees, the only time I ever received good customer service was when I opened my account… as much money as they charge a month, you’d think the company could afford to pay for employees with a better attitude. Renters of unit #1392 beware, the restrooms were never open, one of the very few times the restroom was open I saw a homeless person washing themselves, so much for a gate and door code!!!! Every time I visited my storage I was attacked by fleas in the hallways, as I moved out I mentioned this to the front desk and said “okay I’m not going to walk and check the unit if it’s vacant if there are fleas” then assured that I’d get a refund since I moved out before the month was over but I called their corporate office and said there is no refund.
Tatyana and LaTyra were very professional and helpful. Took car of me and i left with my situation handled/tooken care of.
Such an easy user friendly process. After signing up online, I went into the office to ask for a unit near the elevator. NO PROBLEM! DONE! Fast and Easy. The staff that helped me (Tatyana & LaTyra) were so pleasant and accommodating. They are Rockstars! I probably don't need to tell you this but most places these days have staff that don't seem to care. NOT these two. That acted like I was a person and wanted my business!!! You two keep up that awesome personality of caring about what you do!!! Highly Recommend!
Tatyana/LaTyra
Highly recommend this location. Excellent customer service from Tatyana! Very pleased with the entire process!
Latyra and Tatyana were so patient with assisting me while getting my first storage unit!
very good customer service! Latrya & Tatyana did a wonderful job finding me a unit 10/10 thank y’all !!!
Outstanding customer service. Needed information about a 10 X 15 and pricing. The ladies in the office Tatyana and LaTyra had great customer service. They greeted me when as I walked in. Very clean property. Good job ladies I highly recommend this property to family and friends.
The young ladies Tatiana and Tyra are amazing. Great customer service. I called to get more information about the units they have available with the $1 special. I went to the property Tatiana and Tyra explained the promotion and answered all the questions I had. Will see you guys soon. I highly recommend this location. Overall Cleanliness and great service. The property is very clean. I sat in my car to observe the property before entering. The office smell like home lol which is clean.
Very good service, I highly recommend it Tatyana was very kind ,friendly and helpful
tatyana was an amazing help today i called over the phone this morning for some info she was able to assist me right away. when i came into the store tatyana also assisted me and was a huge help she gave all the info i needed in store.
Tatyana was very helpful and professional. Answered any questions I could come up with.
Very clean facility. Latyra was very friendly and helpful with my reservation, walked me to my new unit and even helped me figure out the app. She made sure I knew the terms and payment schedule, and the operating hours. It was also very clean inside, even on the 3rd floor. I will recommend this location to my friends and family.
Tatyana was so helpful and bubbly she made my move in so easy
Tatyana was very professional and helpful this morning
Tatyana and LaTyra
I had a good experience at this location, the two young ladies were very helpful, thank you latyra, an tatyana,
Tatyana (Property Manager)was so helpful nice very professional service. She made my experience there like I was part of the family. Great job you should have more like her. Thanks for all your help Tatyana.
Great storage place and great value. Very secure and Tatyana at the front is extremely helpful. Highly recommend coming here
Really appreciated the assistance for a storage unit, very clean and professional. Latyra, was exceptional.. she was so professional. She took the time to show us the unit and did it with a bright smile. We were frustrated, but she made sure we had everything we needed and that we were satisfied. Should you need a storage unit, this climate controlled facility is clean and easily accessible.. I would highly recommend.
Tatyana (Property Management) was a wonderful and great help. She's kind and very helpful
Tatyana, the property manager was wonderful! She made sure I had all the information I needed. She also demonstrated for me how to lock the storage and gave me a route to find my unit.
TATYANA AND LATVYA were great to work with and help me secure 2 nice storage units. Place was clean.
Great customer service, always very nice and accommodating.
Wonderful experience. Ms. Tatyana was very professional and tentative to my needs. The facility is clean and in a great location. 👍🏽
Amazing service. Latara and Tatiana did a fantastic job!
Tatyana was awesome and helped me in every way she is awesome thank you Mrs Tatyana I love this storage
Tatyana was AWESOME this is my 1st time getting a storage and she walked me through every step … She had a awesome spirit and she is a great manger I never felt so welcomed thanks you Tatyana
Tatyana was absolutely amazing!! She explained everything about my storage so that I was able to understand and I appreciate her for that!! I love public storage and most definitely recommend
Tityana was great, very professional and prompt.
Tatyana was a very personable property manager! She was helpful, explained important procedures and was very knowledgeable!
Tatyana was a great help! I need my units transferred and she accommodated that instantly. Thank you very much!
Tatyana gave fast, friendly and efficient service. She made the process a breeze!
Great location and Tatiana was such a great help with assisting me with renting a unit. Above and beyond service with a great attitude! 👍🏽
Property manager Tatyana was very nice. Made the process very easy and quick, she was very informative.
I would recommend this public storage any time and make sure you ask for Tatyana the property manager she was the best.
I was very pleased with the service I got even though Tatyana the lady at the counter was very helpful and very sweet took care of my needs.
I forget her name but the young lady I took care of me today at 5323 Millwee location it was very professional and very easy to do business with I would rate her a keeper she offers a quality of service that is a lost art come think of it I think his name either the Latoya or latonya
If you ever come to Fairbanks location Mrs Yvonne is very nice beautiful smile she's very helpful. Tatyana at the milwee location was very helpful she provided 5 star service, super nice and Milwee location is very clean. I recommend both locations.
When coming to reserve my space at public storage I went through numerous buildings before deciding upon this one. This is the only one that called me personally after reserving online to confirm and to welcome my arrival to the space. The two ladies Tatyana and Danette are hard working and do what they can to make sure you have a great experience with the company.
As for the place itself it has a bit of a fruit fly problem and I can feel them circling around my car as i write this 😭
That’s something the owners of the building need to sort because Danette personally came to clean my unit herself when I moved in and Tatyana was cleaning around the building 5/21/23 when I vacated.
I just completed my registration for my storage unit ONLINE today! Although I love the interaction with face to face contact regarding pricing and services, my husband was working and I couldn’t make it in before my daughters were dismissed from school, so having that option was very convenient. :)
When I arrived at the location to check in for my keys, the Manager Tatyana greeted me with a warm smile and great service. Instructions and access were no issues as she explained everything very well, and the customer service made me feel secure and welcome that I chose wisely!
Very professional employees, especially Yvonne!
Clean facility
Son los mejores y la persona que me atendió fue impresionante mente amable y siempre sonriendo 😃👍 les dos un 💯 %
Danette and Tatyana were a big help to us helping get our storage today!
Excelente las chicas son muy amables.
Danette & Tatyana where very helpfull today while getting my storage unit. Everything whent smooth and fast (I was out of there with a new unit within 20 min.) great job ladies!
Tatyana and Danette was so helpful. the unit space was so clean, lobby and office. excellent customer service. highly recommend
DO NOT RENT HERE.
SCAM.
they put us on the 3rd floor and they claimed to have furniture dollies.. well there are no dollies here. And the people that "work" at this facility aren't here either. I searched for two floors and nothing. I have a herniated disk in my back so I can't move my stuff... I want my money back
Danette and Yvonne helped me so much today. Awesome guys!!
Great experience Danette was a great help amazing customer service
This place is exactly where you need to go if your looking for storage. The place is always clean and feels very secure. And Danette was very friendly and helpful. The whole process was smooth, quick and she helped me find exactly what I needed.
Awesome customer service! Tatyana and Danette were extrememly helpful and courteous! I absolutely love this location, clean and well kept units and property.
Tatyana and Danette gave me excellent customer service and they are the best!!
The two new women Mrs Danette & Yvonne have wonderful customer service skills I love the patience both of the ladies have Thk you guys so much for a smooth move.
Yvonne/Danette where , were very helpful, very organized and show me around the property in no time.
My experience awesome I was even able to buy supplies for packaging my house up. This was a great experience 10 out of 10, I would suggest Public Storage to everyone.
Great Service ! Fast and efficient and very polite people in there And it’s cheap !
Just worked with Danette Hector and Yvoynne!! they were amazing!!!!!!!!!!!!!!!
Great experience and wonderful on site staff and friendly website." "It's the cleanest storage I have ever had! awesome people in the office! by the way, just moved into the next building!" "The place is very clean and the entire area is always nice.
Came in to Public storage today to get my code to my unit cause I always seem not to remember it. I was greeted by Danette/Yvonne with a smile and they helped me out with it…. Thanks ladies
I loved how Danette and Yvonne helped me around into finding and setting up my storage! They kept good conversation and made everything simple enough for me. Great customer service.
Danette was super nice and very professional! Great customer service Danette!
Danette was amazing! 💯
Danette really helped me out! She’s so professional & gave me the help I needed. I was unsure on which storage to get but she helped me. Definitely recommend!!
Great facility and clean. Danette and Yvonne are the best!
My storage clean n good price
Ladies at the front desk be rude and I only been in there twice
As a long time tenant of this facility I have seen some positive changes in customer service due to the current management. A much more customer friendly approach is always welcomed. Today, in the interest of saving money on a looming rent hike beginning next month I desperately reserved an identical unit at a cheaper sale rate. I immediately received a courtesy call from Ms. Yvonne B. confirming the move date. I explained my situation and she pointed out that a transfer would be a more appropriate option to avoid administrative fees. I was relieved but still needed a to know if a better rate was available to make our stay in our current unit more affordable. She graciously understood and put in a request into her corporate office for a review of my account to see if I am eligible for a better rate. If approved this would save our family budget and the task of shlepping our belongings into another unit next month! I am so great-full for the attentive service! 🙏🏼😊
Yvonne is great and very helpful in the office. Thanks
Yvonne took the best care of us. We could not have asked for more. 5 stars all the way!!!
Waited to long and went to Bungle Rd
YVONNE has the best customer service!!
I was able to find exactly what I needed because of her help.
Very convenient hours and helpful staff. They just need more carts for the customers and not lie to them about the only one they have.
Grate costumer service on point with explaining everything that i needed to know as costumer
Mrs. Yvone grate rep we need more like thank u
Grate expirience.
About this location. They do not have flatbeds although it's advertised on the website and there's never anyone in the office although a car stays parked out front of the locked door. If you need any kind of assistance be prepared to speak to an automated system and a voicemail. There a many storage companies in the area. If necessary pick a location in a nicer area for better service. I'm packing up and moving this month.
When we walked in we were greeted. We asked about the small unit. She showed us the unit and we said yes she handed keys and we walked to the front. She was giving us the move in deals, 1 month free or $10 less but no free month. As I contemplated my decision (1min) a customer came In the lady who attended us said "what are you going to do?" I said give me a moment She said give me back the keys if you are not going to rent I have to help other customers. The gentle man who came in just had a quick question. I told her she could wait on him as I made my decision she said "no, give me back the keys" after a full day of moving and more to come I made a hasty decision. The lady was very short and rude. Three days later she calls my wife and said "we are going to fine you for leaving trash in or lobby". My wife told her their is absolutely no way it was us. She held the door for me as I moved boxes. There was multiple customers moving all three days we put stuff in our unit. Horrible to be accused with no reason.
Good
The storage location on Milwee has thousands of storage units and ZERO moving carts. I pay 100 per month for a 5x10 unit and have to drag my things on the floor to get to it
Professional staff. Easy access to storage and elevator access to 2nd floor. Staff explained policy clearly and helpful .
Horrible. Wish I could give it negative stars. I was one of their first tenants, I asked for 2 units, and they chose 2 units that couldn't possibly be further apart. When I asked my fiance to correct it with the employee, she did nothing but suggested we put the 2 storages under different accounts which in the end, created great problems. I was there for 2 years and they raised FOUR times never considering the 2nd unit. Meanwhile moving carts were never available when needing to move things in or out of storage. Instead employees rudely tell customers to get their own carts, even the elderly. They have new units, but shameful management.
Shanell has excellent customer service the people up there are very nice and will speak to you Ina nice way and be patient with you on everything ....
Shanell was very kind and helpful she explained alot things to me about the rental .the facility is clean and feel secure about my choice of places to store
Shanell is an excellent worker!!! Certainly appreciate the effort she invested into helping me find the right unit.
Shanell Robinson is amazing. She went above and beyond to take care of the issue I experienced trying to store my personal property.
Hey y’all it’s me again…. Ms. Shanell is the most patient, funny, energetic, experienced “a plus”, honestly I can go on all day, and she has LIKE BEYOND GREAT CUSTOMER SERVICE. I came back in the store like 3 times and she never got aggravated, nor made me feel like I was getting on her nerves. I FREAKING LOVE HER. First impression… 5 stars SHE NEEDS A RAISE. BIG THANKS.
Chanel she's a real good worker it's good here in public storage at this location
Me atendieron muy bien yo hablo solo español y la señorita Chanell me atendió muy bien excelente servicio ☀️
If the security works you must enter a code at three different doors. Very inconvenient.
There are rarely any carts to move your stuff as another post noted. They claim they were stolen but that doesn’t help when I’m paying $175mo. A year ago it was $85.
Finally a new manager lady Is rude and just not friendly. Dark hair, short.
The first interaction accompanied with my grown kids they commented how she was very rude and unfriendly.
I’m moving out today.
I’m so thankful for the phenomenal customer service of the manager Shantell. She always goes the EXTRA MILE in customer service. Reading the one star review has to be a someone who has no class or people skills. Particularly Shopia E with the most racist comment I’ve ever read. Shame on you! I’ve been a valued customer for over 2 years and I’ve always been given top service by the manager Shantell! Kudos to Shantell for all that you do!
They raised the rent by 50%. But the key pads to get into the building have been broken for months.
Friendly staff and a clean, air conditioned facility.
Shanell was very nice and patient, I appreciate her service.
Never seen a storage unit with no carts to carry your stuff to the unit, there answer is someone took our carts so now we don’t have carts 🤷🏻♂️🤷🏻♂️
Just had an experience worth me shopping around until I found this location. Sierra is a genuinely nice person and will help you even if it means going above and beyond! She and her property manager are real assets to their company. And should be noticed for providing superior customer service!
This place keeps removing my review when I say SHANELL the “property manager” is absolutely disgusting! She has TERRIBLE behavior and attitude, horrible customer service and lacks empathy. She Has NO business working with people and needs to go flip burgers behind a wall. Stay far away from this place unless you want these people to wrongfully auction away your unit and then treat you terribly after the fact, when it was their fault. So once again, SHANELL is horrible!! Do not listen to all of these FAKE reviews about her
Do not rent here! The Public Storage game is to get you in at a good rate, but then as it’s month to month, they start significantly increasing your rates, as they know how inconvenient it is to relocate again. Very bad business practices. As a lawyer I’m surprised there has not been a class action.
This place hides bad reviews. Shanell is a terrible props manager she has a disgusting attitude.
Great location Shanell was helpful with helping my mom get a good unit she didn’t need to walk too far to
Clean only one cart. fair priced and safe
I've rented this place for 3 months already it is a little on the pricey side but that's okay only thing I don't like is it they don't let me bring my service animal inside
Coming from another place, Public Storage do not give you the service that other places do. Its crazy there is only 1 dolly to load stuff in on a weekend.
Shanell was very very 👍 awesome with good customer service .I would refer someone to her Thumbs Up Shanell Thanks for everything
Shanell is incredible!!! The facility is very easily accessible and very clean.
Great service, clean, and safe. Vicky a huge help when we needed a quick response.
Great customer service from Ms. Vicki!
Vicky helped me out great service.
Vicki had me in and out like a robbery. Thanks Vic