Okay - except I was quoted one price and charged $20 more per month
Best place to get your mail and shop around
Ever since Public Storage took over this business it has been downhill. It used to be very clean and in very good working order. I tried to get into my unit this morning and none of the three doors are working. They also do not staff the building during normal business hours. You have to call into an 800 number and you just get computer after computer. Impossible to talk to a real human. It is air conditioned but I believe they're leaving it on a little over 80°.
Update 8/6: Tom reached out to me from Public Storage to address some of my concerns after I wrote the review. Prior to them taking over this business it was run more like a family system and now that its corporate there are certain standardization that they have to meet. He adressed all my concerns and I appreciate him taking the time to call.
Brittany was very sweet and helpful assisting my mother with getting into her unit yesterday.
Brittany always has great customer service and was very helpful in finding me the right size space!
Customer service is second to none spacious and clean great facility
We are at the end of our first month renting a unit here now, and so far, I'm impressed. The check-in process was smooth, and the unit was perfect for our needs. I'd like to give a special shout out to Ralph, who was extremely helpful on multiple occasions. There was a problem with my lock when I first moved stuff in, and he fixed it right away. The next time I was there, he checked on me on his way out after 5pm to make sure everything was still going well. He was also very helpful to my wife and mother in law when they came to reorganize the unit. Overall great experience thus far. Keep up the good work, Ralph!
Jenny was the bomb! She was so nice and helpful!!! Love Public Storage
Clean location and nice staff
Brittany was a great help yesterday! She made the process so smooth and easy!
Every time I come to my storage it’s always clean great location
Brittany was great today helping me and my wife with getting a specific storage. Location is clean and good customer service
Our previous indoor storage didn’t have carts and this one does, nice convenience
Very clean and Brittany was very helpful Saturday with assisting me with my vacate. Will return if I ever need storage again
Was charged twice for the same month. And the 2nd charge was $75 more then the $200 we already pay. The company has been of no help. Poor customer service. Also, notice that most of the good reviews were posted before the company changed ownership! Please dont store your stuff here.
We had to get a bigger unit for my church and they made it easy to switch.
Amazing facility. Very clean and always helpful!
Everyone was very nice and extremely helpful
The manager, Gloria, was very friendly and helpful. Facility is very clean and spacious. Liked the fact it is indoor and secured.
Better Box is an awesome climate control storage facility!! Very Clean, efficient and the staff is wonderful!! I recommend to anyone!!!
Gloria and her staff is awesome
Gloria is great! Very clean and up to date facility. Best storage in town.
Cleanest storage facility I've ever seen. And the staff is courteous and very helpful. Will recommend to my friends!
Facility is clean and staff is very friendly and knowledgeable!
Excellent service! Friendly people! Highly recommend them!
I have had the best experience working with Gloria. She has been fantastic accommodating my storage needs. The facility is clean and easily assessable.
Gloria and Ralph were super helpful! Great and clean building!
Gloria and Ralph did an excellent job of explaining everything. They were friendly, knowledgeable and kind. Thank you!
Over the years I have used several storage units, Simply Storage is the best storage facility I have ever used. The facility is squeaky
clean and well maintained. The prices are competitive which is a great thing . Gloria is fantastic and always helpful. I have moved on into my new home but if ever I need a storage unit, this will be the place.
Great place. The storage facility is always clean and the staff is very friendly. Highly recommend!
Mrs. Gloria is the best. She has been amazing help. Keep up the good work.
Gloria at the Ft Mill SC location is the nicest lady, so helpful , patient, kind . The units are clean, well lit, and easily assessable. The location is convenient and provides the useful big flat Dollie’s that everyone is very thoughtful to keep by the doors.
Excellent customer service and well maintained.
Outstanding service!!! Gloria was extremely helpful.
I received a notice that my fees were going up and I was a little confused so I came into the office and I spoke with a lovely lady by the name of Gloria. I really was coming in to cancel my storage, but she show me a smaller storage so I can keep my much needed items packed away. She was such a nice lady and presented herself and the company, so well I decided to go ahead and get the smaller storage and stay with the company. Thank you Miss Gloria for being so awesome!
Gloria is a pleasure to work with..
Great service and communication of terms. Storage facility is in a great location and very clean.
Very clean place with awesome staff!!!
Clean, nice units with doors on both sides.
Gloria is a pleasure to work with. She walked me to my unit and explained everything, answering all of my questions.
She thinks of everything. She even had the hard plastic container for the locks precut so I didn't have to search for scissors.
Wonderful service! Great units!
Gloria made the process of renting a unit super easy for me and I can’t recommend her enough. The prices are beyond fair and her customer service skills are the best I’ve ever encountered. Thank you, Gloria!
This is a great facility. It’s super clean and Gloria was great to work with.
Facility is so clean! Gloria the manager is so helpful. Great location.
Gloria was very helpful, professional and courteous. We appreciate how Gloria handled our account!
Gloria is very friendly and helped me pick the perfect storage unit for me she answered all the questions I had.
Excellent customer service, great explanation of products and pricing.
Gloria was great! She showed us around to our unit and was very friendly and nice! Would totally recommend!!
Excellent fast service.
Clean and wonderful attitude through the whole process
Clean, truly climate controlled, Gloria is very friendly and helpful.
I was immediately impressed with the property manager “ Gloria”. She was very helpful with selecting the units that I rented. Her professionalism made my experience a five star rating. The cleanliness of the facility is excellent.
Gloria was phenomenal, she went above and beyond to show me multiple units, was very personable and I will forever be a loyal customer of Simple Self Storage, Simply because of her. Thank you Gloria
-Ian Corley (:
Enjoyed working with Gloria to rent our unit!
Gloria was so kind and helpful! She did a wonderful job of explaining everything to me and you can tell she really cares about customers! Thank you!
Gloria was so incredible!!! I am so happy with my storage unit. It feels so safe and secure and climate controlled. Gloria waited for me to get there and went above and beyond to make sure I had the perfect unit. So happy with my decision!
Friendly. Responsive. Helpful.
I've been a tenant at Simply Self Storage for over 2 years now as a matter of fact I moved out of town and left my storage building there and was there when they were previously better boxes. I've always been very pleased with the staff the management and the facilities at Simply Self Storage and especially with the property management manager Gloria. Very friendly helpful even when time when I lost my keys they cut my old lock off put a new one on took care of everything and held the key for me and just charge me for the cost of a new lock it was very helpful thanks guys I appreciate it
Gloria was wonderful and walk us through twice, because we arrived separately. She was very knowledgeable about what size unit was necessary for our amount of items.
The building was so clean and well kept! Looking forward to storing here.
Gloria was awesome! Showed the unit to me and again to my fiancé when she got here. Gave all the details regarding the unit and made sure it fit our belongings and units were very clean. Would def recommend doing business here!
Gloria was absolutely wonderful! She showed us the units and helped us get everything set up within an hour! We were able to get our first load in within that time as well! This is a great storage space with great customer service.
Needed to get another unit - Called and spoke with "Gloria". She was super helpful (and friendly). We accomplished the agreement very quickly, and very easy.
Very convenient location, right off the freeway for easy access. Management is attentive and helpful, Gloria does a great job helping me whenever I need assistance. I definitely recommend!
Gloria was fantastic! Went over and beyond! The place is very clean and I feel that my stuff is in safe hands.
This is the perfect place for all storage needs
Gloria Travucco, was welcoming and provided the necessary information in a efficient way.
Gloria was excellent with her information and very efficient during our contracting. Our great thanks for the friendliness and helpfulness in every way. The storage facility very clean and new looking.
I want greeted As soon as I walked in. Showed two different units. And the process was quick. Tre was personable and pleasant. Great experience!!
Facilities are very nice! Amazing to have carts on premises and be able to have doors stay open!
I do feel that the prices are a little high, that is a done fall.
Gloria was so nice to deal with and huge help to me for storage arrangements on very short notice. Great service.
Clean, safe and easy to use.
Employees are very nice and helpful. They make the selection process very easy and they are very informative.
I have found the Gold Hill Better Boxes to be a very safe and clean facility, much better than other nearby storage unites- it's kept up very nicely. The management goes above and beyond to help me whenever I need it, and Gloria is so friendly and a big reason why I stay at Better Boxes! Would recommend to friends and family who need convenient storage.
Gloria made my experience the excellent experience it was. She was nice, patient, and accommodating! I signed a new storage contract because of her, not the unit. There are numerous similar storage facilities within spitting distance but they lack her customer service.
Gloria is the most helpful person and extremely pleasant to talk to. She showed me around and gave me the locker that was closest to the elevator to make my move easier. 10/10 experience. Gloria is awesome!