Public Storage Self-Storage Units at 7860 Smoky Row Rd, Powell, OH

Kim was very helpful and knowledgeable when renting a unit.

Great service and experience overall. Safe and secure location and friendly staff!

Eva was very patient, helpful, and answered all of our questions and concerns to make for an easy move in. Thank you very much.

Kim is a great rental agent — polite, professional, amiable, patient and exceedingly helpful!!

Kim was awesome getting me settled!!

Nice and clean I love it Eva who worked there was super nice and helpful ill recommend this place to anybody who is looking for a storage space . thank you guys

Eva helped me with my problem! Great service!

Kim is the best!! Thank you so much!

I had insurance and units with their locks were "compromised" and due to certain guidelines, I still will not get compensated for my losses. Yes their was a claim filed and knew my unit was one broken into but I was told to file my own and since I couldn't get to my unit due to life circumstances not under my control I'm at a loss of heirlooms that will NEVER be replaced. They could've made it right but left everything's on me. WITH records of me paying my insurance on the unit for 2 years helped NONE. It doesn't matter how many cameras, how much money, friendliness of staff, what you sign, your lock or their's.... DO NOT PUT THINGS IN STORAGE THAT YOU CAN NOT REPLACE YOURSELF! I'M SO HEARTBROKEN AND DISAPPOINTED I can never recover from the damages done to my things and the disappearance of other items give to me from pass relatives(mom, dad, great uncle and my greatgreat gpa tools and more.) Yes, the staff knew my unique situation, and seemed to be pleasant. I paid my payments for 2yrs. including any late fees I may have accrued, and none of that mattered in the end. Their was even proof that my unit was compromised because my son's cross country bicycle was recovered BY THEM in the hallway near my storage unit and put up in a storage unit until he mentioned it. i was able to FINALLY get to the unit, but I couldn't complete the loops and jumps to receive compensation. Not even througthe claims filed by the business. They had proof but I had to have my own separate photos and some other fine print... I'm so distraught 💔💔🥹 ⚠️DO NOT LEAVE VALUABLES IN STORAGE!! NO LOCK IS SAFE!! YES I WAS PAYING INSURANCE AND NO THAT DIDN'T MATTER IN THE END EITHER💔🥹😭

I called this morning to ask about storage units. I spoke to Kim and she was very helpful, informative and patient with all my questions. The unit size I needed wasn’t available but Kim assured I would be contacted once it became available.

I spoke to Kim on the phone and she was so patient and informative. She has a great sense of humor.

Kim was very professional and helpful setting up my account

Kim was helpful

We utilized their facility for a year. After a couple of tight months and late payments. I was forced to physically pay cash. And to top it off we HAVE to take the lock and key. They won't take it back

Eva is amazing! She patiently and thoroughly answered all my questions, and helped make the rental process as painless as possible! 😄

Great customer service! Highly recommend this facility!

Eva was such a a pleasure to deal with. She was so much help.

The staff-Kim, Eva, and Shelley- were helpful, courteous and patient.

Very helpful employees and super clean facility. Spaces are generous and well kept.

The staff here are incredibly nice and very helpful. A couple times I needed a hand with lost keys and storage trouble, and they were always there for me when I needed it! Definitely would recommend this spot.

I called with a few questions and Kim was very helpful and kind answered all my questions and eased my concerns. I would recommend this site to everyone.

Great people. Great customer service. High recommend to anyone!

raised my storage rate by > 25% and I hadn't been there even 6 months. Keegan, the Manager, was really responsive and was able to defer it for a few months, but pretty unhappy with their 'pricing competitiveness' review practices

Very clean and the employees were super helpful lol

In September of last year, I notified the office that I was moving out. Two days later, the gate "broke" and was left up for more than two weeks. A day after the gate failure, my indoor storage unit, and mine alone, was the subject of a theft in which more than 25 musical instruments were stolen. Public Storage refused to release their video tapes to me, then had an employee watch and take notes while I removed the rest of my items. I'm not saying it was an inside job, but. Can't adequately express how sullen and difficult the staff was after the fact. Care to guess how long it takes to get 25 guitars out of the second floor of a storage unit? It's long enough for a lot of great identifying information to appear on the tapes they refused to show without a subpoena.

Connie did a great job helping me inspect my unit and complete my contract! She was very informative and thorough and she followed up with me later in response to one..Thank you, Connie!

Cindy did a great job for me. Thanks!

Cindy was excellent to me and my partner. She stayed an extra 15 minutes to help us even though it was a simple fix that could have been put off she still helped and was happy to help! She is an absolute gem of a human! She happy to work with her and hope to see her smiling face when we come in again!

Cyndi was so helpful and such a sweetheart thank you so much for your patience. You made it a breeze for us. I can't thank you enough.

According to my sister, this location was broken into and all her home possessions (including all the furniture for her and her three children) was stolen, her entire unit cleared along with 2 other units.

Very Nice People! Me & My Husband Paul Bentley Buy Auctions From This Location & The Lady we Deal with Is Very Sweet & Helpful!! The Management is Super Nice Too!! They gave us an Extra Day to Clear our Items out!! We will Definitely come Back Again!! :) You Guys Rock!!

You better hope Alex is there because I don't think you will get better service unless it is from him. Everything else as far units and pricing is fair. Don't have much to compare it to.

Kisha and Cyndi really helped me. 100% would recommend.

For my boooos

So, today I had to stop by Public storage to address an issue with my account and reserve another unit and I must say the customer service was on point. Cyndi was amazing. She served me with a smile and answered every question I had. I really do appreciate great customer service. Thanks Cyndi

Lady at the front desk was rude and extremely unhelpful. Would not recommend this place. 0 stars

Cyndi was so great and helps us to find right size storage and explained things very clearly and effectively. I would strongly recommend the service.

Cindy at public storage - Smokey road went above and beyond explaining about storage/ supplies. she is the best..

Cyndi was super helpful and friendly. Very clean facility..

Cyndi was wonderful informative. Great company representative

Great customer service

Really good service from Cindy that took the stress out of storage shopping.