ROB helped me over the phone today, and I couldn’t be more grateful for the experience! I’ve never rented a storage unit before, and he took the time to walk me through every detail, answer all my questions, and find me a great rate. I felt absolutely no pressure to make a decision, and it was clear that he genuinely listened and cared about helping me. He was patient, knowledgeable, and made the whole process so easy. He truly made my Monday morning brighter! Thank you, Rob, for such wonderful customer service! If I could give 6 stars I would!!!
Rob is amazing! He made us laugh & he made sure that he fulfilled our needs for storage. We will continue to be a customer at Public Storage because of Rob!
Easy to access, download app and great location. Very clean inside and lighted very well. Lock was easy to install. The whole process from beginning to end was effortless. Thank you for making this transition so smooth.
Peyton provided excellent service!
Great experience, quick and easy in and out service. Found the storage unit I needed and got top notch service from Alex
Great staff Rob wonderful 2 units presently going to add another today.
Rob was extremely helpful with explaining the key pads and units and easy to rent
Alex at the Mason Public Storage is amazing!! He called to see if I was happy with everything there. I am very happy with my storage unit and the facility, however my rental rate had climbed to an unaffordable exorbitant amount. I was in the process of emptying my unit because of the cost. Alex helped me get into a new unit that was appropriately priced. I am so thankful he reached out and helped! He is also very nice and professional. Such a breath of fresh air to have a positive helpful experience!
Never had this much problem renting a storage unit and trying to get ahold of somebody at the property I don't need your insurance I need somebody to call me back so I can complete the reservation I've called for 2 days I just don't get it I've dealt with your other properties never had this much trouble trying to rent something try to finish my reservation they said it was expired never had so much trouble don't know what's going on with this public storage seems like nobody knows what the other person is doing it's sad I've never had this much problem with your other stores. This has been going on for 2 weeks just trying to rent a unit very sad
Thx Alex for the great support!
Alex did a 15/10 job ! Amazing
Stephanie has always been so helpful and friendly. When I need a storage again I will always come back and see her.location is always clean and she takes her time to say Hi every time I'm here.
Stephanie is amazing she took the time to find thr right size and location.
Deborah helped me locate the right storage unit close to my home. She was knowledgeable about the local units available and took the time to answer my questions and inspect the units.
Peyton is the absolute best. She helped me with everything. She is brilliant and understanding and help me with all of my questions and problems solved all of them in the minutes unlike the kiosk Who was rude And Impersonal . Definitely a delight to work with she definitely needs a raise and some acknowledgment.
Rob was very helpful and thorough in his explanation in rented a storage unit. He showed me a unit, explained everything, and the rental process was easy
Right from the first phone call, Tiffany and Peyton were awesome, very helpful, very courteous, answered all my questions, always returned calls quickly. This is my first time renting a storage unit for my classic car, I would highly recommend using Public Storage for your needs! Thank you Tiffany and Payton!!
Staff is incredibly nice, especially Peyton! We have a unit in the climate control building and everything was easy to access and understand. My husband and I definitely recommend!
Deborah is the sweetest most attentive woman. She was very helpful. I definitely recommend this place. This lady goes above and beyond.
The original unit that Peyton assigned me did not open. She immediately got me in another unit for the same procedure due to it being a maintenance issue. She was kind and patient and gave great customer service.
My Moving company is Smooth Move Relocation Services. We’ve been in this location over the last 25 years if you’re looking for a good storage facility, I would highly recommend this place always clean and the staff is super friendly
Peyton helped talk me thru the entire process of renting a storage unit and made it a very easy process as someone who has never rented one beforehand. Very great customer service, would definitely recommend
Spoke to Peyton on the phone she had amazing customer service answered in a timely manner and was able to answer all my questions
I had an outstanding experience at Public Storage! From the moment I walked in, the staff was incredibly friendly, professional, and genuinely helpful. They took the time to answer all my questions and made the entire rental process smooth and stress-free.
The facility itself is top-notch—very clean, well-maintained, and secure. It’s clear they take pride in keeping everything in excellent condition. I also really appreciated how easy it was to access my unit and how organized everything is.
A special thank you to Rob for going above and beyond—his professionalism and willingness to help really made a difference in my experience!
Customer service like this is hard to find these days, and this location truly goes above and beyond. I highly recommend this Public Storage to anyone in the area looking for a reliable and hassle-free storage experience!
There is not anyone available in their office during office hours. It is either an appointment scheduled ahead or a live agent chat. These factors would be okay if posted about online, but I drove 30 minutes out to an empty office, needing to pick up a replacement key for my unit. Although the live agent was friendly, when they placed a request for an employee to assist me, the live agent said “it may take a while. They will contact you.” I should have been contacted immediately and given a more specific time frame so I am not sitting in the parking lot for an unknown amount of time.
Rented unit for a couple of years but no longer needed. Very easy to access unit. Rob was very friendly and helpful with the cancellation process.
Deborah was extremely professional and helpful with all my questions!
Top notch service! Extremely friendly and Debbie is super diligent and made the process super easy. Highly recommend! A+++
Peyton did a wonderful job helping me upgrade my unit.
Smooth renting process, and clean facility! Would recommend to anyone needing storage services.
Deborah was great and very helpful. She made it less stressful in finding the perfect unit.
Deborah helped me so much today! Thank you so much for always being there!!
Peyton was awesome. She was very knowledgeable and helped us get the best deal and quickly.
We moved from out of town. I had reserved a storage unit a month before moving and called to confirm a couple weeks before arrival. I was assured everything was fine. Once our moving van arrived, which was a Sunday, I drove to Public Storage to walk the unit. I was told they had no availability. Nothing! I had a 53’ moving van arriving with absolutely nowhere to put our items. And being a Sunday, most other storage places were closed. We ended up having most of our boxes and other items delivered to our apartment and had to live ridiculously cramped for 9 months. What good is a reservation if it can’t guarantee a unit?
Amy was great thank you so much
Great service and Amy was great
Peyton was exceptionally helpful in determining type and size of unit that we needed.
It was very easy to review dimensions and prices of available units. After deciding on a unit, I was able to complete the preliminary rental process online. I received follow-up phone calls from Public Storage asking if I had any questions. Completion of the rental agreement at the site was very quick. Amy provided great customer service - quick, efficient, friendly and professional. I would definitely recommend this business for your storage needs.
DO NOT RENT HERE!! They will illegally auction off your belongings and make money off all your stuff. They sold all of my personal property and did not provide me a notice before doing so. They are THIEVES. And the manager AMY is complicit. I lost thousands of dollars worth of personal property!!!
Easy to get storage unit on line. Great promos and customer service!
Made the process super easy
I went yesterday and Debrah was so nice and supportive. I could talk to her for hours and never know the time is flying. Thank you Deborah for making my transition easier.
Deborah was an amazing worker. she’s one of the best!!
Amy was perfect in all my rental needs great job
The service at this facility was OUTSTANDING. Amy was very helpful in showing me the facility and making sure that my needs were met. I highly recommend this facility and Amy’s FIRST CLASS SERVICE.
Amy was really helpful when i called in about my storage.
First time customer came in as an Auction winner explaining a situation and hoping for the best. Raina was fantastic. She was on time, very informative and patient with me. This was a huge plus for my ever staying anxiety. I ended up wanting to pay monthly for a unit and she helped me through the entire process explaining every detail and trying to get me the best possible price. This place is well maintained but the service is what stands out. Thanks and I would refer to friends and family.
Deborah was the best !!! Customer service is dead these days but not here !! She will take the best care of you!
Amy was so kind and helpful!! Great experience!
I came in the office yesterday and had some questions. Hydie was great with customer service
Amy was very professional and knowledgeable. She was able to answer all my questions and provide all the information I needed. I highly recommend this public storage for any storage needs!
Amy is an amazing worker she is kind and helpful she answered all my questions on the phone. She is very polite and understanding.
There is never a person here
Wonderful costumer service, so helpful, friendly.
Tiffany was great! She made everything go smoothly and was so fun to talk with it. Easiest process ever!
Tiffany helped me transfer units. Very helpful.
Tiffany your smiling face and energy made us happy thank you for your help
Robbie was very helpful and very knowledgeable on helping me get a storage space. He answered any questions i threw his way and was a great help.
Amy was the best! So helpful and nice throughout my visit
Amy was so nice and such a beautiful young lady
Amy was so helpful and kind ☺️☺️ made things so easy!
Terrible experience don’t recommend
Received an email that they are jacking the price up by 100% when I can go online and get a new space for the same size for 50% less than I am currently paying. Someone needs to contact me as I attempted to contact via email with no response and the virtual assistant continues to not get a response.
Update: I received a call from the local location indicating that they requested an exception and it was automatically declined. So they were going to connect with the district manager. I explained that the prices online were shown at 50% less than what I am currently paying (screenshots taken and will share if not resolved ), awaiting a response back.
The video/automated sign-up is a little unusual (at least for an older folk), but it was quite pleasant and easy to use. The remote customer service rep Robert was fantastic. Very genial, helpful, and knowledgeable. He was a pleasure to work with and was able to answer all of my questions.
I have not begun using the unit, so I have no review regarding the usage of the unit yet.
Tiffany was AMAZING!!! Thank you for everything🙏
Tiffany is so sweet and kind. Everything time I come. Feel welcome and know I don't have to worry. Would highly recommend this place.
Great service and Tiffany is great and she is kind and very helpful
Tiffany at the Mason location helped me secure a storage unit. Kind, happy and incredibly helpful. I had a great experience.
I know Public Storage Mason hit the jackpot when they hired Tiffany. I am in the middle of moving and so stressed. It’s always good to know you have someone knowledgeable and happy to help when you’re managing so much stress.
A nice clean storage unit with easy access and easy to get and pay for. The app works well to be able to pull up and open the gate without having to put in a code.
This place has excellent customer service! Tiffany went above and beyond to get me squared away with 3 units.
Tiffany is an awesome representative she was very kind and very helpful in assisting with our issues she worked quickly to resolve our billing issues thanks Ms. Tiff very very much appreciated
Tiffany was very helpful with getting my rates down.
Tiffany was amazing. Very thorough and patient. She gave me lots of options and showed me how to access unit.
The lady Tiffany was so helpful great personality with people 💕 nice to deal with her ty
Addie was incredible!
Explained my move out so clearly. She is the prime example if what customer service is. The company is blessed to have her.
Addie was so helpful with securing a storage space. She was very kind and knowledgeable. Thank you for the great customer service!
Addie was so helpful. I walked in very unhappy and she solved my issue and put a smile on my face, a the while being totally professional. Definitely a 5 star! She deserves a reward or a raise.
Eric was so kind and helpful and Michelle on the kiosk got us right. Two thumbs up.
Addie is the best of the best! We came to find a storage unit that was affordable and she made sure we got the best service possible. Not only did she help find a cheap unit, but she also helped us by giving us a lock that was donated so we would not have to struggle searching for one. 10 out of 10!
Absolutely one of the best locations by far, the management staff is super helpful and nice!
The experience was great due to 100% Robbie handling the order.
He was very through, helpful and a pleasure to do business with. Your company needs to use him as a trainer for all employees that interact with the public.
Michelle was awesome in helping me
Still trying to get a refund. I did not feel safe where the unit was and since they had nothing else available, I wanted to cancel. I want my $$$$$$$$$$
Rob was so helpful! We changed our unit size and location several times and he was so helpful in getting us what we needed for some last minute storage. He worked with us to honor a memorial day discount even though we changed our unit later and even opened up early for us so we could get our keys. We are so appreciative of his customer service!
Amy was very helpful when I called to ask her a few questions, she was pleasant and calm.
Don’t do it! They raise the rent by $50 every 4-6 months without any reason!!! So by the end of the year your unit will easily cost $100 more than you originally thought you would be paying
This place has been HORRIBLE. Set up a reservation online, get to the property to find that I could not complete the move in, so we went to the kiosk which was helpful enough to get us a gate code to get into the property but failed to tell me what the unit number was and we couldn't pull it up on my account for some,still, unknown reason. We go to the unit and cannot access it because the unit has not been set up for online rentals like advertised. So after walking the entire climate controlled section and being told to accept a credit, take someone else's space, or go to another property we were forced to go to a different location which was additional miles on the Uhaul and an additional charge for the overnight charge. This company ripped us off by advertising a special, hiding an admin fee, and then screwed up so bad that it messed up my entire moving plan. Someone will be hearing about this ASAP.
#YOUSUCK
Very friendly employees, very clean and well taken care of propert.
We’ve had three units at Public Storage for a few years. We recently combined everything into on unit. However, that one 10 x 10 unit was costing $240.00 per month. Needless to say, we’ve removed our things from this storage company. When I called to discuss the increase, I didn’t achieve anything. But, after informing them we have left, then I get offers of a discount. Not great customer, should have had that offer at the time of the phone call. Would not advise doing business with a company who increases the rent twice a year.
More signage needed to show where the units are , and more carts needed for the indoor units.
Phoned looking for outside storage for an RV. It was a very pleasant experience. No pressure and easy.
Poorly maintained. Dirty. Office personnel spread thin. Mike's made frequently. Payment applied to thel wrong site then accused of late payment. At one point three sites applied to me when I only had one.
Heidi was very helpful and assisted me on both my new storage units. Very helpful with my transfer into my newest unit at the Bethany Public Storage location. Heidi assisted me with excellent knowledge on all my questions and needs that I had. Very appreciative all that she has done ...she got me into both units that have great access to. Thanks big-time for all her help ....
First impression was that the unit was hard to find as it was in a building without my unit marked. The entrance is confusing as the keypad is only accessible on one side which is on the opposite side when you pull in. Once I got the app working I think it’ll be ok but we shall see. The unit was ready and waiting for me and the sign up was pleasant with the person on the other end very friendly. I’ll go with 3 stars but I think it’ll be ok as I use it.
Amy was very helpful and assisting with my unit and answering any questions I had
Great team to work with. 👍🏼👍🏼
Stephanie is amazing always willing to help
Amy and heidi were great, rental process was super easy.
Stephanie is always helpful and friendly
I came in a few weeks ago and Cortney answered all the questions I had about prices and different sized units. Highly recommend.
We booked a storage unit for my father-in-law and after booking a decent rate online and moving all of his stuff into it they raised his rent by $70. This place will use low rates to get you hooked and then charge more than their posted prices once you have your stuff there...beware!
Amy had great customer service and explained the process easy!
Amazing storage and Amy was very helpful.
I use units there on a daily basis....tiffini is great..i deal with her most times I ever have a situation and the problem gets quickly resolved. The other people are nice also.
Very pleased with cleanliness, and efficiently the process of obtaining a unit was handled
Jenna is professional and extremely helpful
Jenna was so great. She was able to answer all our questions and even made recommendations for mover helpers. I highly recommend this location.
Jenna was very friendly and helpful. Highly recommend coming to this location.
Omg!! I have never rented before. But Jenna was a breeze. She made it crazy easy for me to feel secure on my choice of storage. 5 out 5. Professional AF
Jenna and Amy were great they answered all my questions
Jenna was very helpful. She answered all my questions. She was also very kind and funny.
I loovveee Jenna she is one of the front desk people and she has great people skillz the first time I came in we spoke like we known each other for years plus she helps me whenever she can. The downfall is I wish they were open later
Amy, just wanted to thank you for all ur help today. Greatly appreciated
I just wanted to take the time as to let the community know that the staff at public storage namely Jenna was extremely helpful and very knowledgeable which took the stress out one step in a process that none of us like , thx Jenna much appreciated!!!!! Will def. Recommend to friends .....
Jenna was very helpful and very knowledgeable about the units.
Was referred to this location after my reservation wasn't ready at another. Was told it would cost me $60 MORE for the same size I had reserved at the other location.
Typical BAIT AND SWITCH!!!
I rented 2 storage units at this location: one inside unit and one outside unit. The indoor unit was in pristine condition. I did have problems finding the indoor unit and keying in my code because of the location of the keycode box. I haven't seen the outdoor unit yet.
Amy was so helpful! Great place!
Jenna, who manages the Mason facility in a very professional manner, has been most helpful, beyond the call of duty, in finalizing the close out of my contract. She facilitated my efforts, my being wheelchair bound, following a very stressful and painful personal occurrence during my contract period while renting a 5 X 5 unit.
She helped clean out the specific remains left in my unit. She bagged up three large bags of items, wheeled them to the main office, and brought them inside. She will take appropriate actions in dealing with the items I didn’t trajectories.
When my handicap equipped van comes to pick me up for my return, I’ll load myself and my three bags into it and we’re off.
Thanks again to Jenna and to Public Storage during this most difficult time in my life.
Best regards, Lyndon Reggio
Customer service at this location is great! Jenna is beyond helpful when I call or come into the office with any questions or concerns I have! Thanks Jenna!
Jenna gave great customer service! She took time to explain every question and concern I had with renting!
Stopped in for pricing. Jessica was great!
I had a few questions about renting a storage unit with public storage and Jenna was able to anwser all my questions! She was beyond helpful