Professional and efficient! Thanks Robert’s
help this afternoon!
Was very pleased with the service I received from Jackie at the Kinnear location. She was very accommodating and friendly, as well as professional and informative. Glad I chose this location for my storage needs!
Valerie ~ at the Kinnear location was such an awesome person and a huge help!! We had a little flub but she took care of it immediately and professionally with a smile and laughter!! Such a great experience!! Thank you Valerie!!
Ms.Valrie GAVE ME THE BEST CUSTOMER SERVICE EVER!!!!! Really appreciate her!!
My experience this afternoon was overwhelmingly reassuring considering the troubles I had last night I was not looking forward to coming this morning, but Mrs. Valerie erased all of my anxiety. It made me feel comfortable and welcome. I was honestly surprised cause I don’t play around.😏
Valerie Gave The Best Customer service, She was absolutely wonderful and everything was taken care of quickly and had the best experience. Thank you Valerie, Thank you Public Storage for your wonderful employee. Elaina B.
Amy, Jennifer, and Valerie were wonderful to work with! We came in with a request and they were attentive and very responsive. We appreciate all their hard work!
We have parked our tour van here for many years. It is hard to find secure parking spaces for a tall vehicle! It is conveniently located and we haven't had any issues. Shout out to Jennifer who is really nice and helpful.
Jennifer did a great job walking us through how to set up the rental agreement online, showing us the available unit, and answering our questions. Thank you!
Jennifer was amazing. She walked me through everything and explained everything well. She was so kind as well.
As a auction buyer, I have encountered many experiences and findings, however, Jade helped me whenever she possibly could! As a worker who was working various locations at once, she made it happen, especially in the end! Put it like this, please find out how the facility lock up at night because my crew and I found out how Public storage protects their customers when we found ourselves locked in!!! Yes Public Storage customers, your property is safe! Jade help us to contact customer service and they took over from there. Wild experience, the overall great outcome! Thanks Public storage!
Valerie made the process extremely easy after a mix up with the location. Convenient for OSU and great service!
I worked with Victoria (please forgive me if I got your name wrong)! Today! She was fantastic super helpful and incredibly sweet. 10/10 experience!!
Wonderful experience at this location. The property manager is always willing to help. He’s just really pleasant to deal with!
In the process of moving out of town but needed a unit for a few weeks. They made me feel really comfortable with leaving my belongings here. They went above and beyond what I could have asked for. Paul was quick to get my questions answered. I'd definitely recommend them.
I had a very good experience
Paul was great. He was patient and spent the time needed to get the best unit for the price
Katrina the assistant manager was truly helpful. She was patient with the new worker.
I rented a unit 3 months ago for the first time. This has been the best decision ever!! Amy has went above and beyond with her customer service and kindness. You feel comfortable and safe, you just know your belongings are secure. She keeps the property well lit and maintained. Always available quickly and returned calls within minutes. Highly recommend 10 stars!!!!!!!!
I used e rental, and came to the office to speak with Jasmine. It’s quite easy.
Customer sevices is wonderful
Great experience thank you billi
BILLY IS A SUPERSTAR MOTIVATION ONE OF THE BEST HEAVENLY SENT FROM GOD I RECOMMEND HER UNITS
Pam was absolutely amazing and funny! Great service!
Excellent and friendly service!
Incredible customer service! Management was very helpful & eager to facilitate my needs. Strongly recommend this location for anyone’s storage needs. Make sure you ask for Billi, she’s incredible!
Amazing experience and wonderful lady . Thank you appreciate 🙏
Great service I appreciate billi
I came in an got everything set up an the service was great thank you Billi
We are planning to move to Columbus and looking for possible storage and Billi is one of the sweetest customer service representatives I have ever met. She went above and beyond to answer any questions I had. I am confident when we move we plan to use Public Storage in the future.
I received amazing customer service from Honesty! She truly was a pleasure to work with!!!
So mean it was great. Thanks Pam! Lol
I wanted to say thank you so much to Billi. She always is smiling and so helpful. Thank you for being such an amazing person.
Had great customer service Billi was kind & respectful.
We have rented storage units at the Kinnear Rd Public Storage twice and have had nothing but good experiences. Billi went out of her way to save me money on a unit and help me at the end of a work day when I was having the typical snafus that come up when moving. She made my experience with Public Storage easy to navigate, and she was very welcoming. Highly recommend Public Storage on Kinnear Rd to anyone looking for a storage unit!
Best customer service I’ve ever had in Ohio. Thank you to the very kind Billie for making everything so easy.
Billi in the office was friendly and helpful and thorough. I had reserved a unit via the website and she was there to check me in. She was efficient and pleasant to work with.
2/15/22
Amendment: though I stand my my original review of the customer service I received, I’m afraid I’m not a fan of the organization itself. Prices went up and up during my couple of years renting the same small space, reaching over $108 by the end. Perhaps this inflation was industry-wide, perhaps just this company. I would suggest a wide survey of storage company practices to determine whose prices remain stable and whose go up repeatedly. Make an informed decision.
Great experience thank you billi