Public Storage Self-Storage Units at 163 N County Line Road, Jackson, NJ

I saved a unit on the Public storage website. Within an hour Veronica from the location called me to confirm my reservation. She was even able to lock in the unit number I was saving until the next day when I would pay for the unit. She was both professional and very courageous in allaying my fears of losing the reservation. She gave me 5 star service and deserves an A+ rating.

Stay away from this place at all costs! Public storage in Jackson, New Jersey, never notified me by email or phone to let me know that my unit would be inaccessible because they were doing construction which dug up the asphalt and the ground around my unit. When I went to my unit to get to my tools so I could work I went to the manager on the premises, said I could walk to my unit which was virtually impossible as you can see in the picture I was supposed to jump over broken asphalt with a deep ravine to get to my unit That stored my heavy equipment. I called customer service. They promised to call me back with Someone from a higher up and never did and when I called back, they told me to try to locate the district Manager But would not provide me a phone number. Not to mention my $50 unit went up to $86 in no time flat. When I explained to the on-site manager, what was going on, no one could give me a straight answer. She said try back after 3 PM. This is unacceptable. I lost a job and a days wages because of Their negligence! Everyone seems to be passing the buck with no answers!

I recently rented a storage unit at Public Storage, and my overall experience was very positive. From the moment I arrived, the process was smooth and efficient. Joey was incredibly helpful and professional. He took the time to walk me through the paperwork, explained the terms clearly, and even gave me a quick tour of the facility to ensure I knew how everything worked. The property was clean, well-maintained, and felt very secure. I really liked that there was gated entry with personalized access codes, as well as security cameras around the facility. The unit I rented was clean, dry, and easy to access—exactly what I needed. What really stood out was the customer service. Joey made the whole process less stressful and answered all my questions without making me feel rushed. It’s rare to find that level of care these days. I’d definitely recommend this location to anyone looking for secure, well-run storage—and if you can, ask for Joey, He was great!

This location is great! Joey is always helpful and pleasant

Earlier this week I stopped in to rent a unit and I had the best experience with the manager Veronica! She was very professional and answered all of my questions. She showed me my unit and was very helpful.

loved veronica!!! was super helpful throughout every step of the process!!!

BUYER BEWARE. Public storage is actually owned by Extra Space Storage. Extra Space Storage is a scam. They agree to a month to month contract at a low rate and then once you have all your stuff in there they increase the rent by over 100%. When you call to ask about it their reasoning is that it would hold up in a court of law? Ok, that's fine I'm not trying to sue you I want to know why you scammed me. Just Google "Extra Space Storage reddit" and read the countless real life stories of people being scammed by Extra Space Storage.

Karen saved the day! Needed a large unit on short notice, she went right to work to help, and walked me through everything! THANK YOU!

Great experience here Joe was great to deal with. He stayed late to make sure i got in before they closed and walked be through the rental to make sure i knew everything before i left. 5 stars. *Just moved out and again joe was great. Just the best storage experience. Update: recently rented here again and was impressed with how clean the facility still is after all these years. so finally got out of here the second time and its been great. i cant complain reasonable prices compared to the nearby places and everything was clean. Great location. Joe is still the best!

Joey has remarkable customer service skills and helped me obtain a unit last minute. Very affordable, secure and clean space for me to keep my belongings.

The people at this Public Storage are extremely friendly and a pleasure to deal with. Joey is always very helpful. I had my unit for many years and it was the best decision to choose this location.

Joe is great, any time I have an issue he takes care of it asap, facility’s in great condition, love the place, glad my belongings are there.

Easy to get to very clean facility,

Exceptional Staff! Robert and Joe are always available to answer a question or solve a problem. The storage areas are clean. The facility is very secure!

We really appreciate the way Joe and Samantha have helped us. We've had an account with this facility for at least three years now and they've always accommodated us and made sure our things are secure. We hope other people can see this and know that they'll be making a great choice if they go with this Public Storage facility.

It’s great, the facility is nice and a worker named Joe really helped me out excellent service 👍

Prices start high. And within a year the prices almost double

Staff is very friendly. Facility is clean safe. They will answer any question you have and help out in any way. Great place.

Clean, convenient and reasonable prices. I actually have two units right now and Joe helped me both times. Joe is super friendly and made the process fast and easy to understand! Thank you, again :)

Joe has been great. He is friendly, courteous, and a pleasure to do business with.

Joe is awesome

Raises rent often

This was a total pleasure. Samantha was excellent. She went for an above to make sure that I was a satisfied customer. There was a mixup she handled it great I would recommend public storage to my 87 year old mother Samantha keep up the great work it’s nice to see a young girl With your fine qualities thank you