I had an emergency situation with my storage unit the day before Thanksgiving. Wanda contacted me immediately and assisted me with the situation until completion. I am grateful for her and the urgency in which she acted, possibly saving me from further grief. Every encounter I have had with her has been pleasant and a breath of fresh air in today's world. Once again I am thankful to have Wanda as the property manager of my storage facility.
Margie was a great help. Answered all my questions with a smile
I've used public storage quite a few times in the past, but this store is unique. I assumed I'd be stuck with a kiosk and a phone call if I needed help. Not at this place. Wanda was there to help me twice , and right on time. No long holds or awkward conversations with an automated kiosk.
Wanda was amazing. Was having a hard time putting my code in correctly. She noticed from across the lot and came right over to help me. This is a great place to go if you need storage at a great price with wonderful service.
My experience with Wanda was absolutely phenomenal! She went above and beyond to assist me and I’m grateful to have been working with her for my storage needs!
Closed out my unit and Amanda w was amazing as usual I’m gonna miss her !
Getting a storage unit with Public Storage was a very easy process. Very friendly staff. Could have not ask for a better experience.
Wanda Henry was absolutely amazing. She walked us through the reservation process with ease. She has alot of patience for this job.
Had a lot of questions about the property and cost of a space when I called. Crystal was very helpful and knowledgeable she answered all my questions.
Amanda w is one of the n nicest managers we have met. So kind.
Amanda w was very nice! Wonderful service and she saved me a little more than what i thought i was going to pay, at another location because i wanted drive up and not upstairs
Amanda W. Was great. Couldn't rent rent over the phone because of a glitch and she waited for me to combine and do it in office. Easy easy and friendly to work with.
Amanda was nothing short of amazing. She really went above and beyond to help me secure my space, I am not too tech savvy so she completed the rental in the office for me . I don't know that I could find service better than here !
Today I had a horrible experience with Public Storage! After several phone call and different representatives I finally was able to get assistance from the manager Amanda W. from Concord Parkway. She came out from her site to assist me with my transfer. Not only did she assist me with the transfer, she cleaned the storage unit for me and offered me water. She has a good heart and an amazing personality. Honestly, I wish more people could be helpful and kind in the world and at Public Storage. Thank you Amanda W. for providing great customer service because I was really having a terrible experience with public storage. Now I feel relieved that everything has been taking care of before my move in date.
Amanda W was amazing. She went way out her way and above and beyond to make sure I get my space here. She traveled to the actual location to complete my rental and make sure unitbwas readily available I recommend her to anyone and everyone who rents here! Thank you for your service, patience and professionalism.
I was surprised when I called for information about this location and I was informed that this was what they call a kiosk location..... I was a little hesitant but Amanda W. provided me with reassurance and great information about spaces that would best fit my needs, and I didn't feel like she treated me like a sale or as if she was trying to oversell me because I don't have a lot. I feel confident that when I am ready to move I will be happy here. Thank you Amanda for going above and beyond.
Nice & clean place to storage stuff but know one is ever on site.
Maddison was great! she helped me with my lock!
Kinsey was great! Good customer service!!
Kinsey was very helpful and I was very pleased with her help with everything that she helped me with. Very sweet girl and great attitude
Kinsey was so helpful and amazing she assisted as we arrived !!
I have been at this location for over a year and Kinsey and Amanda are always helpful
Amanda and kinsey are two of the best property managers ever!! We love their courteous and helpful attitudes!!
Met kinsey and Amanda on the property abs they were so friendly and just awesome
Great Place to have as storage. Gate customer service is friendly and so is the Property manager.
Amanda is amazing
I bought an auction unit and she couldn’t cash me out at her store because of a system error so she went out of her way and drove to the actual location to cash me out and even went with me to the unit to make sure everything looked good
Amazing customer service! Thank you for employing such awesome employees
Katlyn helped me secure my storage unit with ease. Very friendly and professional.
Kaitlyn had great communication with me. The property looks alot better !
Keeley is helpful and easy to talk to. Thank you for helping me
After talking to the property manager issues were resolved now I’m happy with the services.
Jorge he was great he help me with my lock and I’m want to thank you very much
I have rented a unit at this location for more than five years. I went to the office the other day as I had some questions only to find they no longer have a live person at this location! So, I called the number for live help and ended up leaving a voicemail. A little frustrated by this time however, I received a callback within 30 minutes from a very nice young lady named Jen. I explained all of my questions to Jen and she was extremely polite and said I will need to make a phone to call to get you the correct information and I will call you back. Jen called back within a few minutes and MADE MY DAY! I have spent a small fortune at this place, but Jen was able to help me with what I needed!!!! THANK YOU JEN!!!!!
Clean facility and great customer service. I would highly recommend for anyone looking for storage.
I had a great experience at Public Storage today. I'm a professional mover and I visit a lot of storage facilities and today could have been one of the worst days, because of the rain, but Jorge (employee) did everything possible to make our job easier. GREAT JOB PUBLIC STORAGE!!!
Jorge was great help finding the right storage size... positively a great customer service experience . Thank you Jorge
Nikki and Crystal in Concord/Kannapolis are amazingly helpful. Quick and easy in and out customer service!!
Billy was very helpful and contacted me when I missed my reservation. They help me set up a new time straightened the mess I had made of my account(s) and reservation. Great customer service and friendly.
Emmanuel was very helpful in setting up my account with public storage . Awesome attitude great smile 😁very pleasant experience! Would recommend this site to my friends ! Thanks Emmanuel😊
Susan was very nice and helpful and she did her job very well
Sharon is awesome. Tha k you for your kindness
Never had any problems a+++ storage facility.
Sharon was very helpful in our renting experience!! Made the whole process smooth and easy and was very kind!
I had a wonderful experience and it was outstanding service from Sharon
Sharon was super helpful and friendly and even jumped the car when we run out of battery bcs I left the lights on!
Mrs Sharon is amazing, very friendly, welcoming,and helpful very warm personality. Great asset to the company, and provided exceptional customer service. Thank you Mrs Sharon.
Sharon the property manager is very friendly and she was very helpful definitely recommend.
I had a wonderful time Mrs Sharon was very nice and professional she helped me a lot I'm thankful
Excellent service, quick and courteous. Very friendly. Sharon property manager.
Ashley is awesome! She went over and beyond for me today!
Ashley is one of the best women that has waited on me at public storage she will go out of her way to make her customers happy and i really appreciate her very much ty soooo much for being so helpful!!!!!
Sharon was so helpful and kind. I really enjoyed speaking with her and she gave us very helpful information. Definitely recommend this place. Very spacious units.
I am storing an RV at this site, the price is affordable and the site is secure. Sharon was very helpful, answered all of my questions and got me squared away in no time. Highly recommend
The woman Sharon that helped me was awesome. Nice and professional. Great place.
Came in with my buddy to complete a lease and Amanda was nice she has good customer service
Did a lease with Amanda she was great thanks
05-15-22
Rented a storage unit online and needed help on the day we were set to move stuff in. Sharon was in the office and helped me over the phone to arrange things. She as a ray of sunshine in the midst of a really horrible morning full of moving issues and made sure everything was set up and ready for when we arrived with the movers. She was also super friendly when I stopped by the office after everything was loaded into our unit. Had a wonderful experience and excellent customer service. Thank you!!
I was renting a 2nd unit from the Weddington Rd location (which only has a self-service kiosk) and could not receive ANY assistance from the online personnel (customer svc or reservations depts). FINALLY, was able to leave a message to have someone locally call me back and Sharon met me at the Weddington Rd the following day to handle our 2nd unit rental. She drove all the way to meet me in person, show me several different units so I could find one that suited my needs and handled all of the paperwork on the spot. She was extremely helpful and friendly. I would recommend Sharon for ALL of my storage needs and wish she was full-time at my Weddington location!
Sharon is a very kind and helpful person, she helped us with all the questions and resolved all our doubts... she really is a great representative of the company... thank you Sharon
Great customer service, friendly and amazing atmosphere.
Sharon is friendly and the customer service is awesome. Very thankful there are still people around like her.
Sharon is an amazing and friendly person and is dedicated to your needs.