Public Storage Self-Storage Units at 28W650 Roosevelt Road, Winfield, IL

Adriana has great customer service helped me with getting a storage unit good place

Public Storage has great customer service and Adriana helped me a lot when I needed to rent my unit. Adriana walked me through the whole process and was very detailed which made the process quick and non stressful, thank you again!

Great service today with Adriana

Adriana is the best great service at this location the manager was very helpful in completing my rental

Prices increase almost every 4 months. Im currently paying near $100/month for a unit that is advertised as $25/month. They also changed the door on my unit, which means construction workers had access to my things for an extended period of time AND that I no longer have access to my unit until I go in during office hours to pick up a key. The most insane part of all of this... there was ZERO notification of this change. So now when I try to access my unit outside of office hours, I cannot get into my unit. AGAIN with ZERO notification of this change. Do NOT trust these people with your belongings! Update :today I got the new key to the new door on my unit. The doors are now just 1 piece of corrugated steel instead of the solid doors that were on there before. They are much more flimsy and have much less thermal protection from the cold. Also when they returned my original lock to me, it was very clear not the lock I had on my door. My $30 lock could not be found. Again, do NOT trust this place with your belongings. If you care that little about your stuff, just throw it out instead of paying these people to be so careless it.

John was good

My experience at Public Storage has been great! It has been a very convenient and affordable place to keep all of my stuff that I didn’t have room for in my place. Adriana was great and always provided excellent customer service. She was very friendly, helpful and professional. Overall a great overall experience and will be using them again in the future.

Hey i had the pleasure of speaking with Adriana today about a concern i was having with my unit and need i say she has great customer service. My concern was addressed and i was satisfied. Thank You Adriana!

The employees are so helpful and well respected

Adriana, Was very helpful with setting up the app on my phone. The rental process was quick and she was awesome.

Adriana. Is very kind and friendly,very good customer service..

Nice secure and clean place Adriana is the manager there she is very nice

Adriana was very helpful in setting me up with my unit. She also was patient in answering all of my questions along with setting up my app on the phone. Top tier service!

Dee was awesome and helpful.. we need more people like her… Thank you Dee

Megan and Adriana were great and very professional, super helpful and made the entire experience very easy. Would recommend.

Excellent service from Adriana. Very personable.

Had a unit here for about 3 years. Nice place, well secured, and the owner is very nice! Would highly recommend to anyone looking for a unit.

Nice place, outdoor parking spaces, great customer service … thanks Adriana for showing me around… we’ll be back to rent here next month for sure!

I have had a storage unit at this location for over 12 years. I was finally able to empty the unit and close my account. I was extremely satisficed with service and security at this facility over the years. Adriana was very helpful in helping me close out mu account and answered all my questions. I will definitely use this location again for any future storage needs.

John was extremely helpful

Adriana is amazing she provide exceptional customer service. I’m recommending this location to my friends and family.

John helped me get a unit, even after closing time. He was professional and patient.

John at this location helped us get into a storage unit very quickly and efficiently. He managed to break down any information and details we needed prior to singing a paper. I am very happy to have found this spot so quickly and to have received such great help. Thank you John for the laughs and smiles today! 🙂

John was great helping us find a parking spot for our travel trailer.

Exellent customer service. Thank you, Adriana!