Public Storage Self-Storage Units at 28W650 Roosevelt Road, Winfield, IL

Caprice was fantastic great customer service very friendly outgoing person sweet young lady

I have been renting a unit at this location for 4 years now, this place have the best customer service (Adriana), professional and kind

The entrance is way too small for larger trailers.

This is the worse place I ever been at. For it being outside they charge to much. I have the smallest one for 91$ the raise the rent monthly on you. You would think you been with them for long they raise it lower. Nope! They have rats and bugs destroying thinks in there and expect you to pay a late fee witch their late fee makes no sense. It’s supposed to be $20 late fee, so I’m late for two months 91+91 is 182+20+20 is 222 so why they making me pay 159$ they rip ppl off and I will make sure they get sued for everything they have.

Adriana was great !!! Great customer service.

Adriana has great customer service helped me with getting a storage unit good place

Public Storage has great customer service and Adriana helped me a lot when I needed to rent my unit. Adriana walked me through the whole process and was very detailed which made the process quick and non stressful, thank you again!

Great service today with Adriana

Adriana is the best great service at this location the manager was very helpful in completing my rental

Prices increase almost every 4 months. Im currently paying near $100/month for a unit that is advertised as $25/month. They also changed the door on my unit, which means construction workers had access to my things for an extended period of time AND that I no longer have access to my unit until I go in during office hours to pick up a key. The most insane part of all of this... there was ZERO notification of this change. So now when I try to access my unit outside of office hours, I cannot get into my unit. AGAIN with ZERO notification of this change. Do NOT trust these people with your belongings! Update :today I got the new key to the new door on my unit. The doors are now just 1 piece of corrugated steel instead of the solid doors that were on there before. They are much more flimsy and have much less thermal protection from the cold. Also when they returned my original lock to me, it was very clear not the lock I had on my door. My $30 lock could not be found. Again, do NOT trust this place with your belongings. If you care that little about your stuff, just throw it out instead of paying these people to be so careless it.

John was good

My experience at Public Storage has been great! It has been a very convenient and affordable place to keep all of my stuff that I didn’t have room for in my place. Adriana was great and always provided excellent customer service. She was very friendly, helpful and professional. Overall a great overall experience and will be using them again in the future.

Hey i had the pleasure of speaking with Adriana today about a concern i was having with my unit and need i say she has great customer service. My concern was addressed and i was satisfied. Thank You Adriana!

The employees are so helpful and well respected

Adriana, Was very helpful with setting up the app on my phone. The rental process was quick and she was awesome.

Adriana. Is very kind and friendly,very good customer service..

Nice secure and clean place Adriana is the manager there she is very nice

Adriana was very helpful in setting me up with my unit. She also was patient in answering all of my questions along with setting up my app on the phone. Top tier service!

Dee was awesome and helpful.. we need more people like her… Thank you Dee

Megan and Adriana were great and very professional, super helpful and made the entire experience very easy. Would recommend.

Excellent service from Adriana. Very personable.

Had a unit here for about 3 years. Nice place, well secured, and the owner is very nice! Would highly recommend to anyone looking for a unit.

Nice place, outdoor parking spaces, great customer service … thanks Adriana for showing me around… we’ll be back to rent here next month for sure!

I have had a storage unit at this location for over 12 years. I was finally able to empty the unit and close my account. I was extremely satisficed with service and security at this facility over the years. Adriana was very helpful in helping me close out mu account and answered all my questions. I will definitely use this location again for any future storage needs.

John was extremely helpful

Adriana is amazing she provide exceptional customer service. I’m recommending this location to my friends and family.

John helped me get a unit, even after closing time. He was professional and patient.

John at this location helped us get into a storage unit very quickly and efficiently. He managed to break down any information and details we needed prior to singing a paper. I am very happy to have found this spot so quickly and to have received such great help. Thank you John for the laughs and smiles today! 🙂

John was great helping us find a parking spot for our travel trailer.

Exellent customer service. Thank you, Adriana!

Adriana gave good customer service

John was awesome!! Very patient and helpful as we were having challenges finding a nice spot for our RV. We were only going to do one month however after johns kindness we may leave our Rv here indefinitely!! 5 stars for John !!

Good customer service from Adriana

John has an excellent experience customer service! He was so kind in helping me out!!

John was super helpful and very knowledgeable about the job, great to have an employee like him, keep up the good work buddy

Needed a space to store my car for the winter. Got a unit set up, but it was in a corner of the facility. Very difficult to get the car into. Talked to John at the front office and was able to move me to a spot that was easier access, the day of move in. John was helpful with moving everything around and getting me a refund for the lock because I brought my own.

Great experience with Adriana. Easy to acquire the unit and all costs were explained. I was able to get the storage unit I needed within 10 minutes. Highly recommended.

Two thumbs up to Public Storage employee, Ms. dil for her best performance and customer service ever. Great job👍👍

Five stars goes out to Ms Dil for her best customer service ever. She is so sweet and patient when I had the worst day. Thank you, Dil🥰

Good service. A todos los vecinos de West Chicago buen precio buen servicio fácil y seguro

Adrianna was excellent! She was super flexible when I had to move my appointment time - not once, not twice, but 3 times! I appreciate her calm demeanor and flexibility. She answered all of our questions and made the process very simple.

Dil is awesome!!! Great experience and she’s super helpful!!! Stayed late to help me get in!!!

Adriana was an amazing help

The entire staff is absolutely wonderful and very accommodating. Adrianna is an absolute Pro.

amazing Customers service provided by Megan when signing up for parking space rental .Megan has gone above and beyond by explaining and giving us all available options she made the process very easy and quick .Outstanding customers service . Thank you

A great facility and Julie was wonderful helping me with a transfer of units. Facility is clean and a wonderful experience.

Wonderful experience working with adriana at this location very helpful with my renting process. Thank you

Adriana is an awesome help. Anytime I need anything she is very fast to help me with my needs.

Edit: The manager reached out to me apologizing for the treatment I had and suggested I should have talked to her first - the rent increase likely may have been waived. It feels good that they reached out - I might use them again in the future for short term storage. Lesson learned - next time discuss with the manager when you get a rent increase you're not happy about. Original review: They lure you in with low introductory rent then proceed to jack it up to triple the rate inside of 2 years. I am pulling all my stuff out today. For what they charge, I could buy everything brand new in 6 months. These people are highway robbers. AVOID. Also I found evidence of water getting in to my unit and causing some damage.

Laura was very professional and courteous

Good customer service from Adriana!!!

Laura was very professional and kept her sense of humor throughout the phone call. She thoroughly explained everything and clearly all answered my questions. She made renting a storage facility a great experience! Thank you Laura!

Laura is the best!!!!! She was so knowledgeable and extremely professional and funny. She made my day!!!! This woman is a keeper!!!!!

Adriana was soooo helpful and all the time with smile, very nice attitude. I definitely recommended public storage. Thanks Adriana!