Public Storage Self-Storage Units at 1295 W Lake Street, Roselle, IL
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6
Address
1295 W Lake Street
Roselle,
IL
60172
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Rent and pay for your space online – today.
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Move in during gate access hours.
Move-In & Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Move-In & Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x4'Online only price$ 37/moSmall 5'x4'- Inside unit
- 1st Floor
$ 37/mo $49Best Price Label -
5'x8'Online only price$ 59/moSmall 5'x8'- Inside unit
- 1st Floor
$ 59/mo $78Best Price Label -
5'x10'Online only price$ 62/moSmall 5'x10'- Inside unit
- 1st Floor
$ 62/mo $82Best Price Label -
5'x15'Online only price$ 67/moMedium 5'x15'- Inside unit
- 1st Floor
$ 67/mo $89Best Price Label -
10'x10'Online only price$ 90/moMedium 10'x10'- Inside unit
- 1st Floor
$ 90/mo $120Best Price Label -
10'x15'Online only price$ 108/moLarge 10'x15'- Inside unit
- 1st Floor
$ 108/mo $144Best Price Label -
10'x15'Online only price$ 130/moLarge 10'x15'- Outside unit
- Drive-up access
$ 130/mo $173Best Price Label -
10'x25'Online only price$ 180/moParking 10'x25'- Uncovered parking
$ 180/mo $240Best Price Label -
10'x20'Online only price$ 206/moLarge 10'x20'- Inside unit
- 1st Floor
$ 206/mo $275Best Price Label -
10'x20'Online only price$ 221/moLarge 10'x20'- Outside unit
- Drive-up access
$ 221/mo $295Best Price Label -
10'x30'Online only price$ 261/moLarge 10'x30'- Outside unit
- Drive-up access
$ 261/mo $347Best Price Label
Nearby Self-Storage Locations
Self Storage Near
1000 E Lake Street
Hanover Park
IL
60133
Self Storage Near
1200 W Irving Park Rd
Schaumburg
IL
60193
Self Storage Near
2023 Schmale Rd
Glendale Heights
IL
60139
Self Storage Near
777 W Wise Road
Schaumburg
IL
60193
Self-Storage Near Roselle
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Roselle Storage Units On U.S. Route 20
Roselle Public Storage, sitting on the south side of Lake Street/Route 20, a half-mile east of Gary Avenue, is a convenient self storage facility for customers all over town, as well as near Bloomingdale or Keeneyville.
Park personal belongings in an indoor storage unit or outdoor storage unit, or park a car, truck or SUV in one of the vehicle storage rental spaces, some of which are large enough for RV storage or boat storage.
Get a little carried away during a visit to the local Lynfred Winery and need somewhere to stash a few too many cases of wine? Use a 5x5 storage unit as a default wine cellar.
Heading out to enjoy the splendors of nature at Mallard Lake? Use a 10x15 storage unit as an easy place to keep hiking gear or boating equipment within minutes from the water.
Or for families near Waterbury Elementary School, a 10x30 storage unit is big enough to hold the contents of a five-bedroom home during a big move, whether it's across the street or across town.
They say the Village of Roselle is where "Tradition Meets Tomorrow," and as town continues to grow and evolve, count on this Roselle Public Storage to provide a wide variety of affordable storage solutions and exceptional customer service year after year.
This property is open 7 days a week and the manager lives on site.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 336)
Shawn's the perfect salesman
Shawn was fantastic.
We got a great deal with Shawn just driving up to inquire about prices. Shawn did an excellent job of answering all of our questions and helping us secure a great inside unit close to the entrance door. No complaints so far!
5 months into my contract, they raised the price by 50%... not 5 or 10% they raised it 50% !!! I feel like I got a bait and switch price back in September. In addition, there are walls falling down in my unit and NO ONE fixed it for the 5 months I've been there. The deal was too good to be true. Buyer beware. This place sucks.
Thank you Shawn for the A+++ service. You made my rental process so smooth. Easy peacy. Definitely recommend this place
Shaw was smart helpful and courteous. I will recommend this location on behalf of Shawn‘s expertise...
Happy with the use of my rental locker here
This place is going downhill every time I go there is police presence and someone’s belongs being thrown about.
Shawn was a great help. Everything went smoothly.
Lauri me trato muy bien, y estoy listo para seguir alquilando aqui
It's is a very nice place to keep my things at and very helpful person working there too
Made a reservation. Spoke to mgr. She suggested I make an appt with her so she could show me where my unit is and tour the property. Said she would give me a refund for the lock purchase price if I brought my own. So she said they open at 930. I made an appt for 10, and I showed up... no one in the office or answering the phone, called 3 times left message, waited in the lot for 30 minutes. NOTHING, I drove home, called the office again, she answered, I explained because no one was there to meet me, And that would not be able to get back there until next weekend, I wanted a full refund, she said, you should've let yourself in with the gate code, I explained the only text and email I recieved explained I would get another text or email on my move in day (which I did not receive). She looked at emails and texts sent and found no gate code was sent. She says so, you wish to vacate the unit. I said yes. I expect a full refund, that you didn't fulfill your part of the contract. She said I'm not emailing or texting your receipt, you can pick it up at the office. I said you ARE issuing a full refund, correct. She hung up on me. I called back two times, she didn't answer the phone. I CALLED THE DISTRICT MANAGER. They issued me a refund except for a $29 administration fee, I said unacceptable, and I want a full refund. They will be calling me on Monday.
Great customer service. Leandra is an asset to Public Storage. She's knowledgeable, courteous and knows how to deal with the customers 👍. Perfect location.👌 Would like to see a few flatbeds cart's in this location. The one cart that we were all using has been stolen and Public Storage NEVER REPLACED IT. So if anyone in a position to replace these cart's will read this note, PLEASE, it would make it easier on everyone. Thank you 👍😊
Shawn was absolutely a blessing in my life !! A Rock Star!! Made this difficult process so very easy on me. Thank You!!!
Shawn been great since the first day I got my storage space thanks for everything
Employee Shawn is absolutely a people person. Spot on with his ability to answer questions about the facility and help customers with their needs. Thanks for keeping the facility clean and ready.
Khalilah was very friendly and helpful in answering my questions about Public Storage.
Lele was very informative, friendly, and personable im happy we got her as the employee to work with!!!
Caprice is the bomb ask for her she is the best
Caprice was great love her personality greatest customer services 👏
Leandra was so helpful finding the perfect size that was best suited for our needs. She went above and beyond. Highly recommend this location. Five stars
This property is always clean and a great place to store my vehicles. The staff has always been friendly and helpful. Leandra, the property manager, informed me about the Public Storage app where I can easily pay my bill and open the gate with my phone from inside my car! I’ve been storing here for four years now and I would recommend!
Great customer service!!! I have 2 units at this property and I am very happy with service and I have finally downloaded the ps app!!! Very easy and sooo convenient!!!!!
Just signed up for public storage today and Leandra was so helpful and amazing. She showed me the unit right away and explained everything to me. She also showed me the best way to access my unit. It was so easy to set everything up with her and the whole experience was a 10/10
Piper helped me set up my unit in maybe less than 20 minutes. Smooth and easy process and her professionalism was awesome , and she was extremely friendly. Thanks guys !
Piper was great and everyone I spoke with at public storage. Thanks! She was very professional!
Awesome customer service the manager is incredibly helpful. I totally recommend them.
I've never utilized Public Storage (the brand/facilities, have used other vendors prior) before, but using the website to find the nearest one that I had planned on loading things into was a breeze. Getting acquainted with the facility and locating/moving into my unit was easy as the service was top notch. Piper helped me out with all my initial first timer questions and showed me how to use the app to get in and out. I even got a follow up call to make sure move in was smooth, that was cool. Luckily I picked the right sized unit on the first try. Prices seem competitive compared to other places I've seen/used. For indoor units, the lights are on a timer and sometimes it can be inconvenient if you're organizing/moving things for a while, motion sensing lights would be cool. There were no carts at the time of move in but I was told it'd be available in the future. Luckily everything I had was already on wheels. Was able to use my own lock in addition to the one that was provided. Lots of house sparrows living above the doors of the outdoor units. Forewarning if you're not into birds that close to your stuff.
I reserved a unit for the day I was moving and showed up around 1P. There was a sign on the door reading they would be gone from 1-130p. Fine. 130p comes along, 2p, 230p; as I’m paying my movers an absorbent amount per hour. Finally, security comes by and says that the person who operates the facility decided to take a half day and NOT get their shift covered. We waited 3 hours, paid almost a grand in movers, had to book another day with our moving truck AND movers, be fined by our landlord for not being out on time, slept on the floor; and ruined literally everything while costing us thousands. I called corporate and was told to continue to wait until they could send someone else from another facility. Again, I was paying these people by the hour. No help at all, no refund; nothing. RENTER BEWARE.
Helped me getting a storage unit transfer very easy and quick
I had Leandra helping me resolve some pricing issues and she was extremely polite and professional. Having her at this property has been a very nice experience! Update 5/11/22: Leandra and Alberto both helped make some changes and it was greatly appreciated!
Leandra was awsome great customer service proffesional
Very helpful service. I'm very satisfied and I would always come back here.
Piper helped me tremendously in picking storage units on site. I highly recommend this company!!
Leandra was amazing! All my questions were answered and she was very patient with me. She helped me set up the app and explained things patiently and kindly. It was a good experience and I feel very welcome here. Thank you Leandra! 😊👍
Perfect place gets you in really fast
Sandy is helpful
Leandra is very helpful
Leandra helped me download app and set up my online account.
Leandra help with each step of the process.
Leandra was wonderful in assisting with the transfer of my units. It is such a pleasure to do business with her at this location.
Leander was super helpful
The staff at the Public Storage in Roselle (specifically Leandra) went above and beyond your ordinary storage facility employee. Going through a divorce, I had to utilize this storage in between moving. Leandra was very thorough with the process of switching storages from my ex to myself, she was extremely patient and kind throughout the entire process. It was a stressful situation but she went out of her way to help me each step of the way! I highly recommend this storage facility and especially Leandra!!
Very accommodating after years of using the storage site. They always remind me to make payments so I don't forget. Highly recommend....
Very helpful and accommodating.
Leandra is a positive addition to Public Storage. Her breadth of knoeledge and sincere and open willingness to assist her clients is a definite breath of fresh air. Thsnk you, Leandra.
Very thankful for leandra made renting very easy
Wonderful customer service from property manager Leandra at the Lake Street location. She was so accommodating with my needs for a safe lock up at a price I can afford. Would highly recommend !!!!
Good clean space an kind management had some guy with a bike tho come up asking to help an talkin about selling his ent for alcohol or in there
Simple set up process. Courteous and helpful front desk staff. Thanks Leandra!
Great service! Leandra was very helpful throughout the entire process and helped me find a great price. Thank you!
Very helpful, great service would recommend this place to everyone speak to Leandra if you need help she was very helpful .
Great experience LEANDRA was the best help thru the last five months
Fast and easy reservation on line followed by friendly and helpful staff on site
Very friendly staff and super easy to rent out a storage unit using the erental online through their website! I was able to get a storage unit by the next morning and at a great price! I would recommend this location to anyone :)
Great service and very friendly!!
Piper was amazing!! Thank you girl!!
Property manager is great vary help know the job and makes it simple to rent the unit.
Leandra was very nice and helpful. Answered all my questions.I recommend this company
Walked in expecting a difficult process but was the exact opposite, the experience was smooth and easy. Thanks again!
Quick, easy and friendly staff. Helped me get setup with everything I needed.
Great service. Got a moving cart when needed. Love doing business here.
Very good customer service, helpful and friendly. Appreciate the effort and transparency 10/10
great place clean would recommend renting here and downloading the public storage app
David helped me today and he was very kind and pleasant. I am one satisfied customer.
Friendly staff. I had an issue with an online payment and they took care of the problem right away.
Leandra is always so helpful and kind! She always has a solid answer to all of my questions and delivers with a smile every time!
Couldn’t ask for an easier service in such short notice Lele was there with all the answers to my questions making public storage the choice for me. Would definitely refer anyone to herald that in the future. Top notch.
Just downloaded the public storage app
I had great service with a staff member here a few years ago.
Downloaded app tried out erental leandra very helpful
The new prices for a 10x20 storage unit is insane compared to last year. However, Leandra, the manager of the Roselle, IL Public Storage facility, has been nothing short of professional, courteous, and friendly. Who ever hired her gets highest kudos. I would hire her in a New York minute!
Great property got public storage app thanks to leandra
Friendly manager and Great location for my need. Like new phone App. What a convenient.
This is my first time renting storage Leandra was very helpful kind and professional I would definitely recommend going there if you need extra storage the place is very clean thank you for all your help
Leandra operates this location extremely well. Proactive and easy to work with. Thanks again!
Leandra was also the agent I met and she was such a big help! Perfect location and wonderful staff.
Leandra is absolutely wonderful to work with. She provides terrific customer service, and is always willing to help. I also just downloaded the Public Storage app, and I am looking forward to opening the gate from my car and paying my bills on-line.
Leandra is a friendly employee, I would Definitely recommend their service.
This location is the perfect place to go. Leandra is very accommodating and explained everything very well. Clean facility indoor and outdoor spaces. I would recommend this location to anyone for long term or short storage needs.
Great staff very friendly and want to help you. Highly recommend!
Great price Leandra told me about the app and was super helpful
Anthony helped rent the unit and i got the storage app
I have been working with Leandra and she has been terrific. Very helpful and attentive. I highly recommend her.
This property is really clean secure never have any issues worth the price downloaded the public storage app and now I don't even have to get out of car
Great location, very clean. Leandra was extremely helpful with guiding me through the process. She was polite, respectful and very professional. I would definitely recommend this particular property to family & friends.
Leandra was VERY HELPFUL and Kind helping us with any problems we had on our unit
Great experience. Quick and easy rental. Management is always helpful.
Leandra has been extremely kind and so helpful since the day I have moved my items into the storage unit. She is so patient and takes time to help me with all of my needs. I highly recommend using this specific location!
Leandra was very helpful and provided me with plenty of information regarding my first storage space. Leandra answered any questions I had regarding the unit and always responded very quickly. Great costumer service would definitely recommend to friends/family this location.
I came in and Leandra made it super easy to get set up and she was also listening to me and she understood what I needed and got me in a good deal. I’m a Happy customer, thanks!
My name is Charrisse Jackson, I was at the public storage on Wednesday morning.I wasn't able to get in because I didn't have my keys, so LeAndra got me into my storage locker after the manager lied and said that he would come at a certain time and then changed it to a later time when I needed to be on the road back to Minnesota she got me into my locker safely I got my things out and I was on the road at least by 2 if her manager had kept his word which he didn't I should have been back on the road by 11 or 12. she is absolutely great.
Clean office. Nice staff. Quick and simple to sign up for a unit.
Very quick and easy to sign up. Friendly and helpful service. Clean facilities and property
Easy to navigate through. This place meets all my needs.
Leandra was very helpful and easy to work with, definitely would recommend!!
Friendly staff and clean facility.
Amazing customer service Im very satisfied with how smoothly everything went and great prices!! Totally recommend it
Im a very happy customer great service overall and i highly recommend.
Great Service from Leandra really professional and it was able to answer all my question..
The experience was great as usual
Great service and Leandra was very friendly and helpful. Great experience for me. Thank you
Great customer service . Great communication. Answered All my questions , before I even asked them. Though I didn’t use the unit . I’m giving it a five star.
This was my first that I ever needed to rent storage space so I was clueless. The manager was great! She made sure the process was seamless and 0ersonally got me into my space. Highly recommended.
Great customer service!!
Leandra helped make my move in process super quick and easy. We took care of the paperwork in a matter of minutes and was sent on my way. Price and location is also a plus for me!
This is my second time using this location for short term storage needs. Josh was very helpful in getting me setup and going. Thanks for the 5 star service! Also wanted to add that Leandra was excellent with service as well!
Excellent service from Leandra. She was very accommodating & courteous. Locker was very clean. Strongly recommend this facility!!
Very friendly staff and made the moving process smooth. Highly recommended.
Very professional employees!!! Leandra was very helpful during the moving process!!
Easy, smooth process, and attractive pricing!
Very good competitive prices and excellent customer service
The best public storage! Thank you Jammie for your help.
Very clean place with super friendly staff. I would definitely recommend this facility to store your valubles.
Leandra was extremely helpful getting my unit arranged I would highly reccomend renting here!
Leandra is great and friendly! Clean facility too.
Megan was extremely professional and informative. She is a great asset to your company. Property very clean.
Expensive
My personal experience with Leandra was non the less Extraordinary!! I recieved an almost immediate phone call from her after putting a unit on hold online. She went above and beyond to accommodate my needs , even when I was unsure of what my needs were at that very moment lol. I can not Express in words how grateful I am for the kindness she showed me. Just want to say thank you for everything .
Leandra was extremely helpful and kind. The property is very clean. Service from start to finish is excellent! I would recommend this storage facility for their excellent customer service and a well-kept facility! This is the nicest of facilities from which I've ever rented. I am so appreciative of everything they do!
This storage location is very clean but it is expensive after you pay the $1 for the first "month." It's more like a dollar until the start of the next month, which came fast for me. However, Megan at the front desk was very nice & did an excellent job explaining everything & was very pleasant to work with.
Absolutely wonderful experience, Leandra was so helpful, she made sure that I had all the equipment I needed make my move in easy. Wish more people took as much and consideration with their customer service.
Leandra gives the best customer service! She made my day.
Megan is great! Very understanding and helpful.
Great place with friendly staff!
Site manager was friendly and helpful 👍🏼
This is a new review about Roselle IL 1295 Lake St. I have just been helped (again) by the wonderful staff at this facility. MEGAN and with the support of LEANDRA, and Corp. Public Storage, stepping in helping at the toughest times of my life. Having lost so much - a spouse, 2 homes, jobs, my financial security, almost my life, I am so GRATEFUL for these beautiful souls. Looking out for me when all seems lost. THANK YOU ALL !!!
I was having difficulty with my E-Rental reservations and Kari was beyond patient and helpful handling my phone calls. When she directed me to the location Leandra was extremely helpful in not only completing my payment for the reservation but also was able to save me money. Thank you Kari and Leandra for your friendly and helpful customer service!!!!
The People are nice. I gave it 4 stars because the 10×20 unit which is an outside unit collects moisture inside the storage unit. Probably because of the temperature fluctuations. My belongings had mold on them. Clothes in boxes, and furniture also after 8 months of storage. I wouldn't recommend using outside storage for this reason. This was not explained to me at the time of rental. Some things had to be thrown out.
Leandra was extremely friendly and helpful. She helped me pick a storage unit that fit my needs and got me rolling in very short order. Thank You
I had great experience with getting a storage unit. Angel was able to answer all my questions without a hitch. He is knowledgeable about the property and is very professional. Your company is lucky to have Angel as an employee.
Fast, professional renting process and a great price at for a clean, well maintained space. Leandra couldn’t have been more pleasant as she set it all up.
Excellent Receptionist! Leandra Colo'n, possess a great attitude, excellent customer service, patient and knowledgeable. I truly appreciate her help finding the right fit for some personal belongings. Thank you, very much ;-)
Leandra was very helpful and friendly.
Leandra my property manager was or is great. The 800 could not provide what I needed.
Leandra is so helpful visited other companies and im happy i went with public storage would recommend if anyone needs storage to go to this property
Leandra was a very friendly and helpful when I was looking to rent a storage unit. Would definitely recommend anyone in the area who is looking for a place to store their things.
Leandra, Is extremely capable and excellent at her job. I especially appreciate her compassion and care. A very special person, Sincerely, Marie 😃
Leandra is very friendly and professional thanks!
Explained options well and offered other options.
Jasmine is so helpful. Great service!!
Great service and super helpful!!
Excellent customer service. Very knowledgeable staff.
Liandra is friendly, professional, and thoroughly answered all of the questions I had. Pricing is very reasonable. I would recommend.
Khalilah was very helpful!
Great service!
Leandra provided great customer service from initial phone call, to checkin, and especially move in day. Above and beyond to make a moving experience as easy as possible. Thankyou
Leandra was very helpful. I would highly recommend this facility.
Great service. KHALILAH Was amazing. I would recomend to everybody.
Wow amazing. Angel was 👍🏻
Great place, very clean and leandra was very very helpful!
My experience has been great! Leandra walked me through the whole process with such professionalism and respect. She offered different options, she explained the different products and even helped me set up my account online for my convience.
Great service and very knowledgeable. Every question asked followed by a great answer. Super polite and friendly.
Leandra Colon always has the best attitude. She is helpful, knowledgeable, courteous and goes out of her way to provide the best customer service. What a fantastic representation of Public Storage in Roselle. I sure hope you take good care of her because I would like to hire her too! Keep up the great work!!!
Great staff
Fantastic experience and very knowledgeable staff! I had a wonderful time putting my extra stuff in a unit, and wouldn’t dream of putting my extra stuff anywhere else!
The property is always clean and the manager is always friendly. Thanks Leandra!
When Leandra asked if I could review the property for her I told her no problem. She has always been very friendly and has a great attitude. The property itself is very clean and orderly and not a lot of bugs, which is great because my last storage at a different company was literally infested. Thanks Leandra and Public Storage 😃
Got a great deal, thanks Leandra.
Went in to rent a unit I had reserved and Angel was very helpful during the whole process.
Darren was great when we set up my account & on other occasions. I am sorry to hear that Darren is not at this location anymore. It has been an up and down customer experience otherwise, and not good customer service or a positive customer experience with some others at this location & speaking with the call center in California. There has been a real problem with getting my auto pay set up correctly. I keep getting assessed late fees and still do not have auto pay set up. I stopped by this location 4 separate times last month and early this month before going on vacation, to try again to set up auto pay. Each time, no one was in the office, just a sign that said they would return at a later time. There has only been one person at the location to help customers. This does not seem to be working. They also do not send a statement in the mail. I really don't have time for this or the inconveniences. It's taken a lot of additional personal time dealing with issues with Public Storage customer service.
Darren was very nice and helpful..
Friendly, prices are good.
I looked at several storage places, but this had the best price by far! I put in my request online, and Leandra called me within 2 minutes to set up a viewing. She was great and showed me a few units that may have fit my needs, and once I chose one, she got me 24/7 access when I needed it due to my work schedule. Great units and great staff at a good price, thanks Leandra! - Jason
Walked in to see how the process goes with getting a unit. Leandra was very helpful and informative and showed me the different sized units I asked to see. I will definitely be renting here next month when I move back to Roselle 👍
I had a GREAT experience with this location by their helpful staff walking me through what I would be investing my money into. I highly recommend this location for the lowest quotes and highest quality!!! (Date rated: July 12, 2019)
Sarah and Darren are great, very patient with my questions and very informative. I appreciate them showing me more than one unit and focusing on my needs and explaining to me how the whole process works. I had a really good experience versus other storage places I've been too. I am definitely glad i chose this place and this location. Definitely recommend to anyone needing to store whether temporary or long term.
Darren was very helpful, his customer service is great! He helped us and understood our concerns and got us exactly what we wanted with great rates.
Taishima made it very easy an my storage easy to get to an gave us water
I had a wonderful experience renting a storage space this May of 2019. Both employees, Mary the on-site property manager and Leanne a new employee and trainee went over and above to explain, thoroughly inform and help me thru the moving process.
DARREN WAS AWESOME! He is customer service at its best!!! Clean ang welcoming facility. I would recommend this location to everyone!!!
Darren was awesome
Darren was awesome! Thorough and precise.
Taishima she did a great job she was very friendly helpful I recommend the public storage place to my family and friends
Daren and crew were great at following up and finding a space In our price range. Quick and easy rental. Thanks!
Darren is awesome! Very personable and helpful, and he does a great job of keeping his location clean and move-in condition.
Darren was extremely helpful, polite, & efficient representative; providing knowledge & excellent customer service!!
Great experience and knowledgeable
Great service and excellent staff. Taishima is so helpful and courteous, an excellent asset to the company and this location! Good location too, easy access in and out.
I rented a space there week ago, couldnt be happier, Mr.Darren took care of everything in minutes. Very professional and kind gentleman.
Darren was great. Very knowledgeable
Darren was very curtious , insightful and detailed about the quality of service the Public Storage provides to accommodate your every need . Excellent customer service ..
This place is very convenient for me i am currently looking for a storage unit Darren Patrick was very helpful and personable the prices are low the place is very clean and organized i would like to thank Darren for helping make an decision on my storage needs
Darren is great! Very helpful and courteous
Darren was the best. Great customer service.
Kelly & Darren were both professional & excellent to work with! This is our 2nd time using this location and we are very happy with the facility!
2/13/19 came to this public storage looking to rent a unit. Darren was such a big help. Very knowledge. He had an answer for all of my questions. He made the process smooth and easy. Thanks Darren!
Darren was so amazing and helped us so much would definitely recommend this place after working with him
THEY HAVE THE BEST STAFF AND THE FACILITY IS ONE OF THE NEATEST, CLEANEST AND NICEST STORAGE FACILITIES IVE EVER SEEN. TAISHIMA WAS GREAT!!! SHE GOT ME ALL SET UP WITH THE STORAGE I NEEDED,S SHE EXPLAINED EVERYTHING AND ANSWERED EVERY POSSIBLE QUESTION I HAD. AND EVEN WALKED ME TO THE UNIT TO SHOW ME WHERE IT WAS, AND IT WAS BELOW ZERO OUTSIDE. .THANKS GUYS!!!
Great service and deal
I'm glad I waited to review this place until after a few months of being here, rather than rush home to give it 5 stars like Darren pushed me to do, oh so many times. Let's be fair, the grounds/facilities deserve 5 stars as the place is kept clean and well maintained. The lack of stars is due to the abhorrent customer service I received from Darren. If I wanted to be called repeatedly, while at work, (for something that was resolved) by someone who intends to FORCE their opinion on me by sheer force, I'd give my phone number to my ex. I wish I could put the whole story on here b/c I'm sure there will be a generic "we're sorry you screwed up" response coming shortly after I post. The highlights are: REPEATED harassing/incoherent calls from Darren, who saw it fit to divulge private information to other (unrelated) parties, and unacceptable communication practices by property management. I'll be searching for other accommodations so long as I have to deal with this individual at the front desk. Sorry to smear the name of public storage with a bad review; they don't deserve it, but the individual they chose to employ, does deserve the poor review.
Great service, Darren was great!
Darren was amazing! My husband and I stopped in to look at two different sized units. He spoke with us about our needs and helped us determine which would work best for us. Great customer service!! Thanks to Darren this was an easy and pleasant experience.
Went in over their winter sale period and found a 5x20 for a great price! Darren was very knowledgable and helpful to us. A pleasant process and great unit.
Darren was great! He showed me two sizes of space and helped me determine the space I need! Great customer service!
Darren, was great and very helpful in showing me the unit and setting everything up
The gate has been broken for 5 days now how am I supposed to feel secure that my belongings are there
Clean convenient location. Good rate and great service. Darren’s the man!
Darren, was very helpful in getting me a locker given that it was a complicated transaction. Thanks Rick H.
I worked with Darren today What a great person to deal with , very helpful, very professional and extremely knowledgeable . I will be back. Thank You Darren Mark, Roselle illinois
I had a great experience here. Christian was great and really helpful. Very convenient sign up process and it's close to our new home. The cleansiness is there. I'd suggest going here.
I walked in the location at 1295 Lake St in Roselle and received exceptional customer service. Its rare in this day and age. I was in and out within 30 mins with a new unit. The agent Darren was a delight to work with. Please let him know it was a pleasure doing business with him today.
Christian is very friendly and helpful.
Christian was very informative and helpful!
Leslie is terrific he saved me a whooping $36.00 a month yah!!!!!!
Very wonderful service by Leslie made sure we understood everything.
Totally dumbfounded by the rudeness of the old guy that was there around 6pm. Simple question about entering the facility turned into a disgusting mockery, and this guy was so comfortable talking down at me it felt like we were about to square off. Very bad experience. This man obviously has mental issues and thats why they keep him there at night.
Rarely does any place receive 5 stars from me...but I must publicly let it be known that from the second I stepped into this location, my experience was exceptionally great...impressive friendly, professional and curtious service ....I definitely recommend this to friends, family and all who need storage w/this type of service. Keep up the great customer service...⭐⭐⭐⭐⭐ - an extremely satisfied customer
I have had to store some of my most prized possessions! Public Storage on Lake Street in Roselle has been super easy to use. They are always helpful with any questions or issues I have. I will continue to use them for the foreseeable future and recommend them to everyone.
Excellent service. 10/10 would go again.
Christian was well spoken and explained everything clearly. He answered all my questions and even suggested what the best fit would be for me. I would highly recommend this place not only because of the service but, how it is maintained.
Easy process to sign in. Detailed info about parking,entrance and all other important details. Thank you Irene!
Irene did a great job explaining everything
Miss Irene is very nice, polite, courteous and professional
Best customer service I've had in a while. Christian explained everything perfectly and you can tell he's on top of everything in the place, trying to make it better all the time. Not at all like most customer service where they act more like computers than actual, logical, problem solving human beings.
Anthony was very personable and nice. although I am not renting this month he helped me understand what sized unit I will need once I start my move. I for sure will be using this storage site for when i'm ready.
Great Job for David Malek. He aasisted me in the transition from my old unit 438 to new unit 303. He even went to the extra mile asking me of issues I had experienced for the past 2 years renting from different unit to another unit i.e; roof leaks, door issues and walls conditions.
I stopped in for some moving supplies and to ask about a small space. Christian the manager was very knowledgeable and professional, I was able to get all the supplies I need plus he showed me a few extra items that I didn't even think of! Wonderful customer service! I highly recommend Public Storage to all who need supplies or a space!
Very efficient, informative straight to the point
I was here with my nephew Jose Posado yesterday. Jackie gave us Great customer service, she listened to what we needed and also made sure we got a great deal. Very nice and energetic young lady. We appreciate your warm welcome and your business.
The only reason this is a 5 star review is because of one employee her name is Katlin. Had it not been for her this would be 0 stars. I've filed bankruptcy and presented public storage with the court order which the corporate office refused to immediately comply with pursuant to US code. The allmighty legal department decided to wait to comply with the order until it was convenient for them. I waited SEVERAL DAYS for this legal department to "approve" a FEDERAL JUDGE'S ORDER I was livid and furious. The saving grace here is Katlin she is truly a compassionate kind person who truly cares about her customers. I didn't feel like a customer at her location I felt like a friend. I will miss getting the chance to chat with Katlin and seeing her around the property.
Caitlin was very nice and helpful very safe place for storage
Good place and nice manager!
I stopped by the Roselle IL location ( property # 26824) to figure out a good size unit for my furniture that i would like to store. I met the most professional, sensible, positive, and warming Manager by the name of Princess G. She was very knowledgeable about her store had a answer for everyone of my questions without hesitant, offered great products to protect my furniture which were at great prices. I definitely recommend stopping by this location so your experience can be as awesome as mine. sincerely I. A.
Caitlan was very friendly and helpful.
Great customer services! Caitlan made the whole process go as smooth as possible. Pleasure doing business!!
Dj was very helpful and friendly. I would definitely recommend to anybody looking for storage
Had the pleasure of coming to this location and talking with DJ, he was incredibly helpful.
Awesome help
Great friendly customer service.
Really great customer service, DJ goes above and beyond.
Dj was an awesome help. Totally recommend this place to anyone. Thanks!
Great job !!
The business was very well run, clean and organized. I got a good deal on the right sized space. I feel very comfortable and secure leaving my car at this facility.
Dj was so incredibly helpful to me and my family with finding the perfect size to fit all our needs. I would definitely keep using this unit because of him.
DJ did a great job - fast, efficient and very thorough. thanks!
DJ was very helpful , professional, and knowledgeable . He was always very nice and offered great customer service. I would definitely use this location again!
DJ and Leslie are amazing!
Leslie did a great job getting us set up and explaining everything in full. A special thanks to the guy who delivered their boxes that helped us get the car aligned to get it into the storage without a problem, and his advise going forward.
Stopped in to get some prices, Dj was great showed me several different sizes i was very happy with his customer service will come back when ready to rent
A gentleman named Alex was vey helpful and professional.
Great service! Friendly staff especially Leslie. Clean and safe! Never had a problem! Easy access. I would definitely recommend this business! I recently downsized my storage and had nothing but a great experience working with David who was extremely helpful and very knowledgeable! Great asset to your company! Thank you David Boehler
D J was a big help. Had 10 days to move out of my home into an apartment. Got me the right size space. Made me happy knowing my stuff was all in one place and secure and close to where Im living.
Our experience at this location was friendly and efficient. D.J. was very helpful.
The property manager was very helpful.
I stopped in to make a payment for a friend and David was very helpful. It was the easiest errand of my day!
Easy access on get to area. Great service.
DJ was very helpful and informative during the entire process! The storage unit met our needs perfectly and very smooth start and stop process.
DJ was great! I reserved online and he was able to get me into the perfect unit. Already moving in!
Leslie was very helpful.
DJ was friendly and helpful. I used the unit for an inbetween moving places.
I went there to pay my bill and Leslie was a big help. Thank you!
Worst Experience ever!!! They stole my money! Buyer beware. They have many "used car salesman" tactics! They lure you in with $1 move in rate. They don't tell you that there is a non refundable $24 admin fee. They try to make you buy "their insurance". They say it is a requirement for you to buy "their insurance" but when you read the paper work it says that is not required and if you have home or renters insurance their insurance will probably overlap. Their insurance is garbage! When going to view the unit they conveniently bring their own $24 lock that they later unknowingly charge you for. So now the $1 move in fee has turned into $45. They charge your credit card $45 and then they rush you through the lease agreement skipping over the parts that aren't good for the consumer. They completely try to skip over section 3 where they claim rights to your property. They conveniently skip over the last section 18 “NO WARRANTIES: ENIRE AGREEMENT”. This is the first sentence. “Owner hereby disclaims any implied or express warranties, guarantees or representations of the nature, condition, safety or security of the Premises and the Property and Occupant herby acknowledges that Occupant has inspected the Premises and the Property and hereby acknowledges and agrees that Owner does not represent or guarantee the safety or security of the Premises or the Property or of any personal property stored therein, and this Lease/Rental Agreement does not create any contractual obligation for Owner to increase or maintain such safety or security. I did not agree with section 18 and said I could not sign it. Why would I pay to store my belongings with a company that does not guarantee any kind of security or safety? I asked if they had cameras and they did not. I immediately asked for a refund and they denied it. Finally they said that they would refund everything but the non-refundable $24 admin fee. I said that is ridiculous. I never signed the lease so I should have never been charged. They said they already ran and processed my credit card. I said without a lease there is no contract or charge. They didn’t care. They basically stole money from me. Such a scam! Just another scumbag company.
Debbie provided an amazing amount of help to me. All of my questions were near immediately answered and any concerns quickly alleviated. Not only did Debbie provide assistance in choosing the right storage size for my needs, but she also showed me several units around the building while humoring my two (rather hyper at the time) kids! Overall a wonderful experience, I would highly recommend this facility to anyone in need of storage space at a great price.
Customer service is the best! Dareanna exceeded my expectations by offering a cheaper 10' × 10' inside unit instead of a 10' × 10' outside unit!
Dareanna was phenomenal!
Leslie was great! He took care of everything I needed and explained all the procedures and processes very clearly and most importantly, quickly.
At this location Dareanna was very polite and very nice, she showed us many places. I thank you for help.
Ashley was well mannered and extremely helpful. The atmosphere was very welcoming.
Ashley and Debbie have been so helpful. Winter Holiday sale really has the best pricing for the storage size.
Debbie and Ashley were so personable. They answered all my questions and I feel that I have a good idea on what I need to prepare myself for in my upcoming move back to Illinois. Thanks so much ladies. I appreciate all your efforts and knowledge!!!!
Debbie and Ashley were such a help to me when inquiring about the world of storage and packaging supplies. Thanks so much for such a pleasurable experience. Great job .
Stephanie was well informed about the services and very professional . Great job.
Ashley was great, very helpful. Thanks Ashley.
Stephanie was great.and very helpful she explained and went through everything very thoroughly it was very easy and Stephanie made my experience vey plesant she is awesome thank you public storage and Stephanie
Perfect place for me
always helpfull and courteous
Was plesently surprised by the friendliness and professionalism displayed by the staff. Leslie did an excellent job explaining everything to us and was very thorough. Ashley was also a big help when my husband met the movers this morning and didn't know where the unit was located. Good job you two! Will recommend to everyone I know who needs storage!
Great all the way across
Effortless experience. .David/property manager was extremely helpful and took care of everything..great price. .excellent location...
Easy and very helpful
Very good
Sherise was very helpful today
I can honestly say getting this storage unit was a great decision. However what makes it even more better is the great service they have provided. Particularly Sherise! it's really great to know there's still good people out there that will go the extra mile to make sure people have a great experience. Thank you very much, sometimes it's the small things that really make a difference.
Ashley and Leslie are very helpful whenever I come in the office. My mother in law has been renting here for years, and the staff is always helpful and the property is very clean. Would recommend to those looking to store!
Great experience at this location. Ashley was very knowledgeable about the unit sizes and prices. She was very professional and helpful. Office was clean and neat as well
Leslie is fantastic. I had a dilemma and he came up with a solution that saved me money and was stress free. Thank you very much Leslie!
Ashley was great. she really extended her assistance to get me into a unit by trying to get me what I wanted tho what I wanted and needed was 2 different things. All of the people like Mary and Scott at (2) other locations were a great to work with as well. They are a team over here and I cant tell you what a jam they got me out of. Thanks Team I take my hat off to you. Highly Recommend.
Ashley was very helpful and the experience was really good :)
Leslie was so helpful and pleasant to work with! He asked The right questions to ensure I got that right space. Thx for all your help!!!
Great, Leslie was very helpful!
Paula ask me if I needed any boxes bed covers or lock in which I did need a lock but I told her I already had plastic storage bins and she showed me my unit and where it was she was a big help you need more people like her :)
My experience was great. Ashley was very knowledgeable and explained everything thoroughly. Also not to mention she was very pleasant!! :-)
Ashley and Leslie were extremely helpful. Thanks for the great rental experience. Follow up: Thanks to Leslie my move out experience went smoothly. I definitely appreciated his professionalism. I would return to Public Storage if I need storage again.
Perfect. Khalila provided excellent service quickly and was very friendly. Would rent again.
Excellent service thanx again
Ashley was fantastic. She was very helpful and polite.
Ashley was great! She was super helpful!
Ashley , great person . She is nice to clients .
great place. ashley is very helpful
I had great service from manager Shanna today she was so helpful, nice and professional. Keep up the good work!!! -Marina Brindle
Very very good at his job
Overall service is good. I generally deal with Leslie or Becky and they're always helpful.
Please recognize Leslie by the best costumer services skills. Leslie you are the MAN.
Great customer service. Would recommend this public storage to anyone.. thank you shanna
Great service, friendly staff. Becky & Leslie
Great service from the manager Shanna today. I was very pleased with how helpful she was and the information she provided. It's nice to do business with people who legitimately care and provide solutions.
Ashley was friendly professional ... Now Public Storage wheres my discount for secondary unit I just rented today. A letter of explanation would be greatly appreciated from home office.
My wife and I recently rented a storage unit. We were very pleased at how clean and well lit the building was. The manager Becky was very helpful and had all of our questions answered. We will definitely recommend Becky and her store to anyone.