Public Storage Self-Storage Units at 945 Rohlwing Road, Rolling Meadows, IL

UPDATE: after posting on social media and emailing every email address for Public Storage that I could find, I finally received a call from a representative (NOT someone from this location, by the way. They have yet to respond to me). We had to beg and plead to get moved to a different storage unit until we find another location that doesn’t have leaks, this one outside and not indoors/climate controlled like our original one. When I inquired about receiving a refund or credit towards future months because of this happening to us, we were only offered one free month. The damage alone done to my property was over $1,000, not including the sentimental family heirlooms that I will NEVER get back that mean more to me than anything. Absolutely horrible customer service and business management. If I could rate this zero, I would. We are currently renting a 10x20 inside, climate-controlled unit from this location. I happened to randomly check on the unit yesterday, thankfully, only to discover that there is a leak in the ceiling inside my unit. Many items were damaged, including irreplaceable, hand-written cookbooks and other family heirlooms and furniture that can never be replaced. I went into the office to report what happened, only to be handed a brochure to file an insurance claim. No mention of moving us to a new storage unit that wasn’t moldy or anything. Today, my husband went and there was nobody inside of the office to help working. We have called 5 different “customer service” numbers to try and get a hold of someone. Because of the moisture in the unit, my items are becoming moldy and mildewy as we speak. I have been trying to get a hold of someone to move us to a new, dry unit, but no one has returned any of my correspondence, including social media messages, phone calls, emails, and in-person visits. DO NOT RENT FROM HERE!!!

Kelly did great

Kelly did great!

Kelly, the manager is very professional takes her time to help us with our needs. We have three storages at the location and she was very helpful and we have preferred other people because of her professionalism and being so friendly and her customer service is superb.

Theresa was really helpful with getting me a unit ASAP.

Kelly was a huge help and I am very thankful she was here to get the job done! Super friendly great personality! She completed my rental with no issues

My mom and I stopped in to inquire about storage because I will be attending a new college and need to store dorm stuff for the summer Kelly was super friendly and answered all of our questions!

Kelly is so kind and sweet. Answered so many questions for me and was so patient.

Great location. The customer service is above and beyond helpful.

Love the customer service there. Kelly was so helpful,can't thank her enough. Would recommend facility.

Ever since Kelly began managing this location, there is nothing she won't do to make her customers happy. Any concerns are promptly taken care of. She's motivated, positive and competent at all she does. Thanks Kelly!

Ms Destiny in the office was extremely helpful. Such a staff is an asset to the Public Storage Business. Good job keep up the good work 👍🏻

We just rented a storage unit from here and there were issues with access due to extreme weather. Kelly went out of her way to remedy the situation and left us quite happy with the experience. Thank you Kelly!

Jace was good

Kelly is the best will always come here

Nic was beyond helpful showing us the various sizes to ensure we had everything needed while we have current storage needs. Beyond satisfied with our current location and pricing! Highly recommend this location! If you go on Saturday, be in the look out for Nic!

Nick is a very professional person to work with. He exceeded my expectations

Jace provided excellent friendly and timely service. Highly recommended.

Michelle, Samantha and Jason were great!! Today 10/7/2023 so appreciate Nick helped resolve my issue quickly hassle free and called me back to confirm with a great friendly attitude and assured any help will be given in the future if needed.

Maleigha was great! VERY good service

Nic is very helpful above and beyond. Very professional.

Nic was a big help in switching storage units

Awesome service. Samantha is the best! Samantha

Units are clean. Property manager Samantha and the other girl in the office were very helpful.

Samantha is the best!!!!!! Great customer service!!!! Highly recommended

Samantha gave me great customer service thank you

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Great experience. Samantha was very helpful and knowledgeable.

Samantha is terrific!

Good storage place, Samantha helped us in the transaction to change from a large storage to a smaller one without any problems. I give it 5 stars for its customer service.

Great experience. Samantha was very helpful and knowledgeable. Even though I had to sign up online to get a better rate, she walked me through every step of the way, making this process smooth. I recommend this facility. Thank you, Samantha. Marian M.

Iam a first time customer. Samantha was the best help ever, Her people skills are par exelance,She really makes one feel at home a year professional, knowledgeable asset to your organization.

Samantha did incredible Job Thank You , keep doing great JOB

Samantha and Jeremy both did a great job helping me get my unit.

Had a great service. Samantha did a gratis job

Samantha did a great job on explaining the process to ret a storage unit. Really happy with service

Samantha was amazing, helpful, and organized… The process was so smooth and she explained everything clearly! 10/10 totally recommend!

Samantha was awesome. In and out in no time

Samantha was absolutely fantastic! Very patient and wonderfully helpful. 100% recommend her.

Samantha was a phenomenal help with getting us our unit! Her pleasant attitude and patient demeanor was fantastic! So glad we came here! She made it so easy!

We are new renters and Samantha was incredibly helpful getting us set up. Kind and flexible through the whole process. Thanks!

Samantha was a joy to work with. She is very pleasant and helped me choose the right size storage unit for my needs. She took the time to answer all my questions. I would highly recommend this location for storage needs.

Samantha was very helpful. She was very polite and nice.

Samantha is simply the best and make your experience an easy one! Def recommend

Samantha and Nisha (sp) were great at helping me find the right storage facility for my needs. Thanks again.

I came in to ask about prepaying my space for a year or two samantha was very friendly and helpful Highly recommended

Samantha was amazing! Very helpful and I recommend everyone to go to her for help! Thank you very much!