Public Storage Self-Storage Units at 945 Rohlwing Road, Rolling Meadows, IL

The Rental was faster than I expected and Lucy was very informative. Thank you for making it easy for me.

Stephanie customer service rep was great to deal with. Very good customer service will recommend public storage.

Julia was amazing and super helpful! Great service!

Everything went great. Very happy with customer service. Thank you stephanie

Thank you stephanie for assisting me and all your help you are awesome!

We have had a unit at this location for about 9 months. Our rent has nearly doubled in that time, being raised twice with very little notice and no discernible reason. Their auto-pay function does not work properly either, so we were hit with late fees despite paying on time simply because “the payment didn’t go through” despite the problem being on their end and us paying manually the same day. When I asked for a refund on the late fees since we did in fact pay on the due dates, I was told that I had to be a customer for at least a year before I was eligible for refunds. Again, this is in spite of the fact that the problem was with their app, not our bank account. Getting an email today that our rent is being raised yet again is the final straw, and we will be canceling our rental as soon as we can work out the logistics. I cannot believe that it is legal to run a business in this way.

Can't get through, 11:30 am office closed and phone not working, well done guys

I was struggling to find a place to have storage and then I find this place , I surprised how nice they are especially the trainer kELLY she’s so nice kind and easy to deal with .you Wish everybody has a business dealing with a customer like her thank you Kelly.

Rick could not have been more helpful on the phone. He went above and beyond for me and I am super appreciative. YOU ROCK RICK!!

5 stars best service thanks for the storage !

Lucy Very good customer service Very professional and polite Recommend 💯 Thank you for your service!

Great location to store at. And nice customer service.

Convenient location and Kelly is amazing

This is the worst storage facility I've ever seen. Everything is covered in dirt and dust, bugs and grime. Anything metal is rusted, clothes are moldy. This facility is good to store actual garbage, I wouldn't trust anything other than that here

Kelly was able to help me figure out my unit and arrange the situation with a different location and discount! Very helpful!

Kelly She is a very kind and friendly manager. Highly recommended. The whole place is remodeled, painted and looks in very good condition. There is electricity, which is very important.

It's so nice to see a friendly face around the property. Lucy is always nice to us. I love how she cares for us and makes us feel welcome. Keep up your good work!

This property is disgusting there’s dead rats everywhere and the lady Kelly that runs the facility is very rude and unprofessional.

Kelly was amazing.She helped us renting our storage units.Very professional and knowledgeable.The all facility is very clean and well maintained.

I had a great experience with Theresa .Thank you for your help renting my storage unit

I was recently at public storage with a friend of mine and Kelly was very friendly and help ,

UPDATE: after posting on social media and emailing every email address for Public Storage that I could find, I finally received a call from a representative (NOT someone from this location, by the way. They have yet to respond to me). We had to beg and plead to get moved to a different storage unit until we find another location that doesn’t have leaks, this one outside and not indoors/climate controlled like our original one. When I inquired about receiving a refund or credit towards future months because of this happening to us, we were only offered one free month. The damage alone done to my property was over $1,000, not including the sentimental family heirlooms that I will NEVER get back that mean more to me than anything. Absolutely horrible customer service and business management. If I could rate this zero, I would. We are currently renting a 10x20 inside, climate-controlled unit from this location. I happened to randomly check on the unit yesterday, thankfully, only to discover that there is a leak in the ceiling inside my unit. Many items were damaged, including irreplaceable, hand-written cookbooks and other family heirlooms and furniture that can never be replaced. I went into the office to report what happened, only to be handed a brochure to file an insurance claim. No mention of moving us to a new storage unit that wasn’t moldy or anything. Today, my husband went and there was nobody inside of the office to help working. We have called 5 different “customer service” numbers to try and get a hold of someone. Because of the moisture in the unit, my items are becoming moldy and mildewy as we speak. I have been trying to get a hold of someone to move us to a new, dry unit, but no one has returned any of my correspondence, including social media messages, phone calls, emails, and in-person visits. DO NOT RENT FROM HERE!!!

Kelly did great

Kelly did great!

Kelly, the manager is very professional takes her time to help us with our needs. We have three storages at the location and she was very helpful and we have preferred other people because of her professionalism and being so friendly and her customer service is superb.

Theresa was really helpful with getting me a unit ASAP.

Kelly was a huge help and I am very thankful she was here to get the job done! Super friendly great personality! She completed my rental with no issues

My mom and I stopped in to inquire about storage because I will be attending a new college and need to store dorm stuff for the summer Kelly was super friendly and answered all of our questions!

Kelly is so kind and sweet. Answered so many questions for me and was so patient.

Great location. The customer service is above and beyond helpful.

Love the customer service there. Kelly was so helpful,can't thank her enough. Would recommend facility.

Ever since Kelly began managing this location, there is nothing she won't do to make her customers happy. Any concerns are promptly taken care of. She's motivated, positive and competent at all she does. Thanks Kelly!

Ms Destiny in the office was extremely helpful. Such a staff is an asset to the Public Storage Business. Good job keep up the good work 👍🏻

We just rented a storage unit from here and there were issues with access due to extreme weather. Kelly went out of her way to remedy the situation and left us quite happy with the experience. Thank you Kelly!

Jace was good

Kelly is the best will always come here

Nic was beyond helpful showing us the various sizes to ensure we had everything needed while we have current storage needs. Beyond satisfied with our current location and pricing! Highly recommend this location! If you go on Saturday, be in the look out for Nic!

Nick is a very professional person to work with. He exceeded my expectations

Jace provided excellent friendly and timely service. Highly recommended.

Michelle, Samantha and Jason were great!! Today 10/7/2023 so appreciate Nick helped resolve my issue quickly hassle free and called me back to confirm with a great friendly attitude and assured any help will be given in the future if needed.

Maleigha was great! VERY good service

Nic is very helpful above and beyond. Very professional.

Nic was a big help in switching storage units

Awesome service. Samantha is the best! Samantha

Units are clean. Property manager Samantha and the other girl in the office were very helpful.

Samantha is the best!!!!!! Great customer service!!!! Highly recommended

Samantha gave me great customer service thank you

🤝

Great experience. Samantha was very helpful and knowledgeable.

Samantha is terrific!

Good storage place, Samantha helped us in the transaction to change from a large storage to a smaller one without any problems. I give it 5 stars for its customer service.

Great experience. Samantha was very helpful and knowledgeable. Even though I had to sign up online to get a better rate, she walked me through every step of the way, making this process smooth. I recommend this facility. Thank you, Samantha. Marian M.

Iam a first time customer. Samantha was the best help ever, Her people skills are par exelance,She really makes one feel at home a year professional, knowledgeable asset to your organization.

Samantha did incredible Job Thank You , keep doing great JOB

Samantha and Jeremy both did a great job helping me get my unit.

Had a great service. Samantha did a gratis job

Samantha did a great job on explaining the process to ret a storage unit. Really happy with service

Samantha was amazing, helpful, and organized… The process was so smooth and she explained everything clearly! 10/10 totally recommend!

Samantha was awesome. In and out in no time

Samantha was absolutely fantastic! Very patient and wonderfully helpful. 100% recommend her.

Samantha was a phenomenal help with getting us our unit! Her pleasant attitude and patient demeanor was fantastic! So glad we came here! She made it so easy!

We are new renters and Samantha was incredibly helpful getting us set up. Kind and flexible through the whole process. Thanks!

Samantha was a joy to work with. She is very pleasant and helped me choose the right size storage unit for my needs. She took the time to answer all my questions. I would highly recommend this location for storage needs.

Samantha was very helpful. She was very polite and nice.

Samantha is simply the best and make your experience an easy one! Def recommend

Samantha and Nisha (sp) were great at helping me find the right storage facility for my needs. Thanks again.

I came in to ask about prepaying my space for a year or two samantha was very friendly and helpful Highly recommended

Samantha was amazing! Very helpful and I recommend everyone to go to her for help! Thank you very much!

Samantha helps save me money, highly recommend 🥳🥳🥳

Samantha was super helpful and easy to work with! Thanks for all your help getting the app on my phone and taking the time to explain how everything works on it! Your the best and will recommend this location to friends.

Been to many public storages and have never been offered help like Samantha did at this location she put in multiple requests of working to lower the costs of rent and get rid of late fees and gave me a phone number to contact that would help as well really went above and beyond

I made a reservation for this location 30 days in advance. I confirmed this reservation multiple times. I re-confirmed the day before schedule move-in. On the day of move in (which had to be in-person as I needed to see the unit - sizes posted aren't always accurate, all of which I made clear), I arrived during posted business hours, 30 minutes after opening, as planned. No one was there, however. I waited for an hour, called multiple times (all calls went to voicemail), to no avail. Other people were trying to get in to. There were not signs or messages posted on the door. I finally gave up, called main office who could not help since they could not reach the manager too and cancelled the reservation. I later reached someone at this location, to confirm cancellation. Whoever I spoke to though this situation was just right. Similarly, call-center people did not care. As a result, I had to look for a substitute in haste. Been using public storages around o'hare for years. This one, by far, is the worst.

Good location,Meleigna help me a lot she was great.🔝

My unit here got flooded with water and it ruined a few items, including a mattress and furniture. Office stated they have no liability. Theoretically, the whole unit could completely flood, and they aren’t liable.

Samantha is Da Bomb, she went above and beyond for me in helping take care of crazy storage issues. She definitely deserves lots of kudos and she should get a raise for being stellar at customer service! Maliegha also deserves kudos. She went above and beyond the call of duty as well Both of these Ladies are the only reason I still store my things at public storage.

Samantha is the best! Great customer service

Samantha is great very friendly and helpful

I was told according to your advertising $30 would be the first months rent instead I was charged 200 in the monthly charge one up by $50 from what I was quoted why

Samantha is the best. Always gives great customer service!!!

Samantha was totally awesome! She made the whole experience easy. So professional and thorough too! Public Storage is so fortunate to have her!

Samantha was OSM aka awesome! She was very patient and professional and clear and answered all my questions

Samantha when out off her lunch to help out.

Samantha’s the BEST!!

Samantha was very helpful. Services were great.

Great working with Daniel! Cool dude, helped me finish everything real quick👍

Samantha is professional, attentive to a customer's needs, knowledgeable concerning different sixes of the storage units, availabilty of units, and a her top priority is customer service. Would recommend her for a promotion! Represents Pubic Storage to the max !! She is the Best!!!

Samantha is the best she help me a lot and she has very great customer service

Thank you Samantha for all of your help today and always

Samantha, always listens and offers great customer service. She handles all issues with a sense of urgency and resolution. She is an asset to this company.

Samantha and Brent, were very knowledgeable, explained everything that we needed to do. They showed two different units so we can make an informed decision. We would recommend this facility to our friends and family.

Samantha was helpful. It is a great service

Samantha helped out great!

I had just driven a 26-foot diesel truck containing all of my earthly belongings 370 miles from Cleveland with a farting, yowling cat in the passenger sea, had a not-great night’s sleep once I got to town, and had to careen this monster Penske truck over to Public Storage where two young men were meeting me to unload everything, I was tired from packing, from cancelling internet and electric and all that other awful stuff that grown ups have to do in order to move. I had Post-Move Syndrome, and I had it bad—punchy, flakey, stupid from lack of sleep, and—Just. Not. Functional.. AND THERE, BEHIND THE COUNTER, WAS SAMANTHA, my favorite storage unit person EVAHHH! Such an empathetic soul. She found a terrific unit for me, helped get my beast of a truck situated, waited patiently for me to finish my documents while I “got my unpacking guys started” (actually, I forgot all about Samantha until my unpacking guys finished two hours later). Then she smiled empathetically while I flailed around for several minutes searching for my missing lock (in front left jeans pocket), and while I completely cleaned out the contents of my purse looking for the credit card that “I had just a second ago” (in back left jeans pocket), and then worked her wizardry to ensure my Public Storage App on my phone worked so I could open the facility gate with my phone, because she could tell I was in no shape to command my intellectual faculties to attempt THAT technological feat. Samantha was SOOOOOO there for me today. I am so grateful. If you want a kind, understanding soul when you’re suffering from Post-Move Syndrome, go to Public Storage on Rohlwing Rd. Samantha will help you pick up the pieces and get the in a great storage unit!

Samantha always gives great customer service!!!! Highly recommend

Samanta is the best , she save some money to me☺️

Samantha did Amazing job !!!!!

This girl Samatha was very nice, she made my day with her service!!

Samantha was pretty nice, she helped me out solving a problem that I had. Very helpful

Samantha Is the best. Had great customer service, very friendly . Help me find bigger storage .

Samantha is the best she helped me the a problem with the lock highly recommended

Samantha was the nicest very helpful I give them a 100% I very simple and easy to rent I’ll definitely go there and send people there thanks again Have a great day

Samantha is the best! Nice storage place, clean, well lit and security is good. Had a little problem when I forgot to pay and Samantha go the late fee waived, she is the best !! Highly recommend this place.

Samantha did excellent explaining process . Great work !!

Best managers Samantha and Daniel. So helpful. I had a problem with an unit, they took care of it right away. Highly recommend this place!

Samantha gave me great customer service! Smooth check-in process.

Samantha gave exlent customer service.She is the best of the best.

Samantha helped me clear an old balance. Real helpful and friendly. highly recommend.

Samantha is amazing, very kind, she helped us a lot in our entire rental process thanks Sam you are fabulous 💓