Barbara is manager of storage facility. She helped meet my needs and was patient.
Barb was Very friendly and helped with all my questions. Very much recommend 👍🏼👍🏼
Barb was super nice and really helpful. A+ service!
This is a great location with easy access and very clean and well maintained facilities. The manager Barb and employee Eric were both very knowledgeable and extremely helpful during my move-in process. I had a small issue with my unit when I arrived but Barb went above and beyond in making it right and solving it quickly and painlessly. I would highly recommend this location to anyone.
Great experience at Public storage. Eric and Barb helped me today.
Barb really helped me find a storage space that fit my needs. She worked with me and made this incredibly easy. Such a nice person who goes out of her way to make things work!
Very kind and very helpful and they help you with great attitude.
I am disappointed with the refund method for the return of their locks. They force you to get one and charge you for it and when you buy your own and return theirs, they send the refund as a check in the mail instead of the method it was paid for in the beginning.
Barb is the greatest! Very helpful and accommodating!
I came to property, with measurement tape in hand to measure out the unit and Angie was so understanding. Will recommend
Excellent service barb was a pleasure
Thank you so much barb. I appreciate your help.
Barb is the Best! Always at the desk and always with a smile. Feels like family every time I come in to pay my storage bill. Now if only this company could duplicate Her! They would corner the market! 😇🙏🏾❤️
Great customer service made life easier here. Highly recommended.
Barb has been wonderful since I started renting always willing to help when I need her
It matters who helping you. Barb is the best. She is honest and really had my best interest at heart. I rented three spaces because of her ! Thank you Barb!
I was able to complete my rental with Barb let me just say I wish every public storage had Barb working in them she was kind understanding and empathetic to my situation she definitely turned my horrible situation to a positive thank you Barb this company should appreciate her
I have chosen to change my review due to the assistance I was able to obtain after unfortunately having to hound a lot of people who work at public storage simply to provide proper assistance to an unfortunate person. Don't set up people for failure.
Thank you for the assistance that was provided to get matters resolved.
Barb is extremely helpful and she went out of her way to get me the perfect storage. Highly recommend this location.
After many years of helping out my brother with his locker in Wheaton. I didn't realize that I could make a payment at any location so I was always paying extra money because no one was ever there. Then I spoke with Barbara at the Roosevelt office east of Westmore-Myers and she said no problem. She said she was there every day. Because of her great customer service, when I suddenly needed storage. THERE WAS NO WAY I WAS GOING ANYWHERE ELSE. THANK YOU BARB.
Me and my husband have stored at this location for about a year now and have to say Barb has been amazing always friendly kind and helpful would highly recommend this location specifically for Barb
We love Barb!!! She is very knowledgeable and so helpful. The best storage facility around.
Barb is a very Kind helpful person I highly recommend coming here for storage
This is a great location for storage. We only had to store our stuff there for a short duration as we are moving but the unit was clean and the staff was super friendly. Barb called to check on us when we scheduled our move out date to make sure we were good to go and ensure that we didn't have any issues (and we didn't have any). Highly recommend this location for your storage needs!
She was a great help in explaining the types of storage units and what would be best for my collectables.
I had such a hard time looking for a unit at the 880 location in Lombard, it was a nightmare. The manager there (curly haired hispanic woman) does NOT care about her job at all! So I ended up traveling here for a unit. WHAT A RELIEF. Barb was so wonderful and helped with everything I needed! Very happy customer now. This is the best location of the 3 in Lombard.
Barb was is helpful and made a stressful time easy.
Barb was phenomenal! Took care of all our needs and answered all our questions!
Good day everyone if you ever need a storage come to the Lombard location public Storage and ask for Angie this beautiful lady is very knowledgeable very courteous, friendly, and helpful. She was very excellent with helping me out answering all my questions. She has to be nicest and best employee they have she should be managing her own location.
Barb is very kind and informative, and helped me through the reservation process. Recommend (:
Barb is wonderful i give her 5 stars
Angie was very professional and this location worked out great
Staff Barb was very concerned regarding my needs, great place rented for over 2 years
The 5 stars are for Barbara (front desk) the BEST EVER!!!
I've been with PS for over 14yrs (business) and Barbara's customer service at this Lombardi location is A-ONE!!! Over and Beyond. I just hate the fact these companies only give you 1 check and you do 4 different jobs!! She needs a raise!!
Barbara if you read this you'll know who is it....HINT: (Used your Back Scratcher to unlock the truck door after I locked the keys in it...LOL)
Stay amazing!!
SD
Barb was a great help and super nice!
Barb is AMAZING! SHE is the SUPERSTAR of this location!
Love this place! Barb is very thorough and knowledgeable. We put our lock on incorrectly and we were so exhausted from moving that we needed to be reminded a couple of times.
She was so helpful and professional and she really cares about people while keeping their belongings safe and secure.
Barbara was very professional and friendly glad I came to this location
Barb, Lombard Public Storage, was absolutely wonderful assisting me with getting a unit. She had my best interest in mind while I'm going through this stressful relocation. She deserves recognition. Thank you, Barb.
Barb was great! She was able to switch my unit out for the same rate from an outdoor unit to an indoor climate controlled unit! Thank you!
Angie was amazing and had me set up in no time! Highly recommend.
Barb is amazing thanks for helping
Barb is amazing! We had a few hiccups trying to get a space for my elderly parents. Barb was kind, patient and SO helpful. She made the process SO much easier!!
I went to 2 different locations to make a payment anf both were closed I finally found this location and was upset when I got there but the lady inside was so friendly amd personable I quickly changed my attitude cause she was so understanding to my frustration she even helped get me a rent decrease thank you Barb for being open and for being so kind and understanding this company could benefit having a few more like her
Barb helped me secure a spot for my items great customer service friendly service
Came in for pricing property manager Angie was very helpful , I will be renting
Angie was very helpful and great to work with
Angie helped me with the app thank you
Barb was fantastic, very understanding and compassionate
Barb was SIMPLY amazing! So friendly and VERY helpful! I would recommend her location to ANYONE
BARB WAS AMAZING!!!!!!!!!!
Barb is so helpful everytime I come in its her I go threw she is amazing and helps out alot
100% customer service!! Barb is amazing!!
Barb and staff are excellent. I’ve been using public storage for many years now. Barb has been great at Hillside and now Lombard properties.
Thank you Barb for going above and beyond!
Barb was a sweet and friendly lady. She helped with whatever I needed. She give me lots of information. If you ever need help ask for BARB.
Barb and Melanie were great. They made the experience of getting a new unit easy and affordable.
We had excellent service for Barb at 21613 location .. thanks a lot 😎👍🏽
We have taking care for barb at 21613 location and we get an excellent customer service
Thanks Bab
Best experience I was in an out 🙏🏼
Barb and Angie were great , only will store here yhank you !!
Angie was great helping me get set up. Cree
Excellent experience. Tks Barb
I must start out first that I was one month overdue with my two storage spaces and I kept in touch with Barb to make payment arrangements and I was able to complete payment my balance before it was due. Barb was so nice and accommodating. Around 30 minutes later, she called me back to let me know that my late fee was waived and the best xmas gift of all.... LOWER MONTHLY RATES! I have been a good customer for over three years, so this was quite a surprise. Thank you Barb for all your help! Many blessings to you!
Very helpful and professional at the kiosks. The girls were patient and helpful.
Long time user, but went in for something today and Barb was fantastic!!! Stellar customer service, and super helpful and friendly! Highly recommend, Barb in particular.
We just moved to this location. Our experience was great, as we received prompt emails/ texts regarding the setup and all was done smoothly. Barbara is wonderful to work with. The rates of Public storage are reasonable than other storage companies.
I came into this location and met barb the manager working and she was so plesant to deal with and made sure to get me into the right size unit i needed at a great price, i an relocating to this area for work and plan on keeping the unit for a long time and can tell i am in great hands with barb
Finally, someone like Barb who has a warm personality and professional demeanor! I was in a huge dilemma regarding parking my trailer, and Barb made everything alright with her consistent support and accommodation. She went above and beyond to make sure that my troubles were resolved. I cannot thank her enough for her professionalism, and her friendly approach made everything smooth and stress-free. Thank you, Barb!
I had trouble parking my trailer and her husband came and assisted me! Rockstars ❤️🔥
The employees that I encountered the day I opened an account with Public Storage were very kind, respectful and professional. Will recommend this location to my family and friends. Thank you for your help Barb and there was another woman but I forgot her name. I appreciate both of you very much!
Barb is a phenomenal manager and assisted me as I was dealing with my late brothers death. Most people don’t take the time to care and help! Great facility and people. Blessings to them!
I don't have feedback about the storage unit yet. But Robert helped me get a space at my location. And he was incredible! Very helpful, personable, and detailed. Positive experience!
Great service
Secure facility and easy access.
Barb was very helpful with my inquiries, very friendly and helpful
I have been a PS customer for many years, every time I come into rent a new unit Barb makes my feel very welcome. She always goes above and beyond to make sure that we are happy.we think Barb should train other team members they will definitely benefit from her great experience in customer satisfaction.
Thank you for having a great team.
Came to this location for a reservation Barb let me know it was actually at the Finley location but she walked me through my rental and set me all up for the space truly was a very nice lady and even opened early to help me out thanks for all your help Barb
Barb is very helpful, I went in to get an idea of a space size I would need when I sold my house and she showed me every option and was very informative.
Excellent service Janey was wonderful
Nice and secure facility. Julia and Barb were so nice and very helpful. They made the rental process very quick and easy.
Barb--the site manager, I think--is just great. She's attentive, responsive, and wants to help figure out solutions for the folks renting their units. Any issue we've had has been dealt with efficiently and professionally. She's awesome.
Barb was very helpful, professional, and patient in handling issues related to my relative. A family member was close to losing her storage unit. However, Barb’s concern for my relative’s belongings and quick action prevented this from happening. If you want good service and a place to safely store your things, go to this Public Storage branch.
Found the best price for a 10x10 medium size storage and Barb was pleasant and helpful. Thanks Barb we're connected.
Make it so hard to find the locker. Should put numbers on both sides
Luisa was very patient. She was very informing throughout the whole process! Definitely will recommend to others!
Lisa has been nothing but amazing! Super helpful and professional. Thanks again Lisa!
Luisa, Daniel, Kelly in the Lombard office were so helpful & nice when I came there to transfer units. I needed to also update my payment info which they did for me.
Luisa, Kelly, and Daniel were very nice and outgoing people that I like to be around!
I just want to say Monique the RF manager was extremely helpful she went above and beyond to me. And she she thanked my for my military service which is always a great feeling.
Luisa is very helpful. She has answer my questions when needed. She has very good customer skills. It is a pleasure to talk to Luisa. Thank you Luisa.
Did an online booking for a storage unit and went to the location to make sure the size unit was appropriate for all my stuff. The Manager, Luisa, was very helpful and thoughtful so that I could get the most convenient size space. I’m quite happy with the service and the advice about downloading and activating the app was super. Thanks Luisa!
Luisa she was very nice and helpful with this transition. She knows everything about the rental process. Once again thank you Luisa
Luisa’s customer service skills has been amazing during my time searching for the storage unit towards my needs.
She broke everything down the process of how storage payments and dimensions work. I was pleased with the knowledge she game me on how to operate the app as well.
Clean, well kept, secure place.
Amazing staff and of course amazing price
Luisa give us Such a great service, thank you so much
Came in looking for a storage in the last minute not knowing if we were going to find it , however Luisa made it happen. She provided us with all the information we needed and gave us a great deal. She's extremely professional with excellent customer service. If I could give her 6 stars I would.😊 Definitely recommend this location.
Luisa was very Informative. She was very nice. She is very customer oriented. Would definitely recommend!
Luisa was absolutely wonderful and has provided the BEST Customer Service experience!!!!
I cannot THANK Luisa enough for taking her time out to personally assist me with all of my inquiries!!! Luisa has gone above & beyond and is an excellent asset to this Company!!!!
THANK YOU so much Luisa…………..You are the BEST!!!!!
Luisa was great! So helpful and kind!
Great service, Julie is super nice. Thank you
Luisa
Luisa has helped me and my family over and over since I met her 2 months ago. I wish there were more emplyees available like her to count on. She's been very accomdating when I called and had a problem. She's excellent with customer service skills and has great communication skills. You should be proud to have an employee like this working for you to represent your company.
I really hope you appreciate her and compensate her for her hard work.
Thank you,
Sincerely
A satisfied customer...
Thank you for your service great great service I will be back as soon as I either purchase another bike or for any purpose at all really appreciated thank you so much
Fast and easy. Great customer service!
I was setting up a unit for work and Louisa was very pleasant and helpful! Made it a breeze to get things set up.
Luisa is awesome and help me easily for my renting process. 5 stars for her.
I’m really happy with my visit today in this public storage. The girl that was there today Luisa was very gentle , helpful and nice with me. I’ll keep coming in this place for very long time. Highly recommend
Kelly was absolutely AMAZING... And the BEST with her Customer Service ... So very professional and helpful with the whole process!!!
Luisa is amazing, I never expected receiving such a great customer service from a Public Storage place. Thank you for all your help
Laura and Kellie were absolutely fantastic I'm very happy
Kelly and Julia are so helpful!! This is already a stressful time with moving and they made it so much more relaxing. Thank you! I recommend this Public Storage 10/10
Sally did a great job getting me a storage space. Very professional….and nice.
Laura was wonderfull and professional took her time was kind and very helpful and explained everything