Public Storage Self-Storage Units at 2109 Ogden Ave, Lisle, IL

Dee, the manager was just awesome!!! Her customer service was over the top...and she was so friendly & helpful with the whole experience~She helped my brother get all set up and made it very simple for us older not too tech savvy people?! 😂 Plus, she is a total company person....and, a great asset to your company~ Thanks so much....☺️👍🍃

Went out to look at a couple different units and Dee was delightful! She went out of her way to show us multiple sizes and locations. She answered all of our questions and more!! Can’t wait to move into our unit!!!

Dee was wonderful and a delight to speak with!

Managment is very helpful and proactive. Prices are very fair.

Dee had good service

This facility has a lot of units to choose from. You can get it easy quote online and register within five minutes and be ready to move in right away. Manager Dee can help you with all prices and questions that you may have.

Getting a quote was easy and straightforward was able to get code same day would definitely recommend using this service. Thanks to manager Dee.

Dee is the best. Very helpful. Great.

Dee was great help - goes above and beyond to help - positive experience.

Thanks Dee. Best ever. So helpful

Thanks Dee! Wonderful person

Dee was excellent in helping us secure our unit and understand the property. Great service!

See was super friendly!

Excellent customer service. Dee personally called me to avoid additional late fees on more than one occasion. Very kind personality. Answered any and all additional questions. Thank you so much. Highly recommend this location.

Dee was fantastic in helping me set up my account and provide awesome customer service! Her willingness to help in second to none. Thanks again!

Amazing

U are best !!!!!!

Dee was amazing!! Super helpful & best stororage unit in the area by FAR 😊

On call service helped me get a unit right away even though it was late night. I bought my own lock and returned the lock they had waiting for me inside my unit. My refund for the lock was instantly credited back to my card on file. Basically, everything was handled in a great timely manner

I recently had a couple billing issues I needed looked into and the property manager Dee handled and resolved them quick and fair. I have been at this property a while and they are always accommodating. Feel confident to store here with confidence!

The facility is clean, friendly staff and always feels safe. Customer Service is outstanding, Dee in particular is ALWAYS upbeat, Personalble, and Very Helpful. I'm a person that appreciates good customer service and a great personality is always a plus and that's what you get at the Lisle facility!🙏

I went to this Lisle Odgen location to ask about renting unit and Dee was onsite. She was so helpful from letting me know pricing, promos, size of unit that would be best for my storage type that I rented right then. Dee got me set up, showed me where the unit was located and I was set! It was really such a great experience she was there to help that I had to leave a review. Dee rocked the customer service and I'm grateful she was so knowledgeable and friendly to take the time to help me. Thank You, Dee!!!

Derna! Was awesome thanks for the help

Dee was very helpful And pleasant. She provided all the information I needed. Thank you guys

Dee is a real pleasure to work with and is extremely helpful. This has been the best experience we've had in all the rental spaces we've used over the years.

Thank you Dee did a great job

Update Nov24: Dee is my new hero. Saved my sanity and got me a fresh unit. Work with Alex. That's all I have to say. Great guy, and super helpful. Appreciate all the efforts he's made on my behalf to help me make sure I'm getting the best value for what I actually need.

Love Dee. Great place great service

Update: Once again, wanted to say that this is a wonderful location! Dee is friendly and knowledgeable and a pleasure to work with! I've had a great experience with this location. Sally has been absolutely wonderful in helping with getting me the best rate for my unit. I would recommend this location, ask for Sally!!

Dee and Ashley are amazing! They helped me throughout my entire reservation and spent a tremendous amount of time guiding and helping me!

I had to rent a storage unit for the first time a couple months ago. After doing tons of research, calling different places, comparing costs, etc. I went with Public Storage in Lisle. For me, the convenience and security of knowing my belongings were secure and safe were my biggest things. I was pleasantly surprised with the property manager Dee politely and promptly reaching out. She has been fantastic in helping me understand the process and a super friendly making the process hassle free. For any first time renters or frequent renters, I thoroughly recommend reaching out to DEE and she will take great care of you!

Thanks for the help Dee

Dee has been wonderful I wish I had more people that could help me out like this thanks Dee! Nice kiosk easy access.

Dee is the BEST!!!!!!!! Helps me out everytime, she rocks!!!

Dee was very helpful and knowledgeable with all the questions I had. I’m really glad I was able to see it in person and size out the unit I needed.

Dee. She’s one of the kind. She’s awesome. Thanks a lot.

Dee was excellent and very helpful!

Update , met Dee today , helped with everything I needed once again! Craig was very helpful. Went the "extra mile" and got me all set up in a crisis time. Made my day.

Thanks for your help Dee with setting up new locker. You're the bestest!

I reserved a storage locker online, but I wasn’t quite sure that the space I rented was the right size for my needs, so I popped in to take a look in person. I was in luck as Dee, the property manager, happened to be in, and she took the time to give me a tour and show me several options. She was so friendly and helpful that I immediately felt I was in good hands. Shout out to Dee for great customer service! For people not familiar with this location, there’s really no “office space,” but there’s a kiosk where you can video chat with a live person. There’s also a phone number listed at the entry, so you can use that as well.

Thanks for the help with the kiosk... excellent service dee! I moved out of units Dee is an excellent manager I give her a 10 out of 1

Very nice! Great experience.

Dee, far out thanks for her help!

Ms Dee is one of the most pleasant and very professional with her demeanor. Very accommodating and always willing to assist and answer questions and concerns you may have. She’s the best ever! -Joyce-

Dee was a huge help. Pleasure to work with.

Dee was helpful with set up at kiosk & property remdeling looks good

Dee was very nice and helpful!

Stop in to view a unit before renting I absolutely loved Dee her customer service was amazing and she was very helpful in helping make the right decision because of her I was able to book exactly what I needed. She made the process very easy I would recommend this location

Dee very enthusiastic and thanks for help with online rental.

Dee was an excellent help

Thank you for all your help Dee! Nice property.

Came to check out storage earlier today & had a great experience with Dee the manager. Although we have not yet rented we will be coming here when ready. Thank you Dee for the help and look forward to seeing you again soon.

Dee is the absolute BEST!!! This location is great, customer service is spectacular!! I’ve had multiple units of all sizes and they are always clean and typically available THE SAME DAY!! Love you guys! A++

I recently had an issue and left a VM for Dee the property manager who called me back quickly on a holiday to painlessly resolved the issue immediately. Her pleasant customer service is outstanding! Thank you Dee!

I'm so glad I chose this place to store my stuff! Thank you so much Dee!!

Dee rocks!!

Thanks for setting us up with a great unit Dee! Public storage a#1!

Love Mrs Dee!!!

Great help from Dee! Easy to use storage.

Dee is a great property manager. She went above and beyond to fix a small issue I had while moving in. Definitely recommend this storage facility.

Dee is super helpful, facilities are super clean and welcoming

Dee is the best. She is very helpful, and awesome to person to talk to!!!

Dee was very helpful and took care of my needs very timely and I will be back for service

Thank you for all your help Ms. Dee!

Dee did a great job checking me in and out of locker!

Update today I had a problem with my last payment email receipt from PS. Dee was so patient and helpful in clarifying everything and making everything right. She was tenacious and solicitous and just made my day! She's a real keeper! Very grateful blessings, Jim Erik has been my recent new local unit manager and he is outstanding! He is always friendly, welcoming and very accommodating! He is the fastest at processing my payments ever and did not hesitate to personally contact me by phone recently to update me on my account, which I really appreciated! He is always helpful. I could not expect better service and cooperation! Thanks for bringing Erik to the Lisle PS!

Dee is very helpful!

Dee at this property took care of me. I was kinda of unsure what unit I needed and she was patient amd help me out.

Omg I absolutely love the Lisle location! Dee the manager was absolutely wonderful and she helped me with all my needs. Best customer service ever!

Hey Dee thank you soooo much for your help! Definitely recommend Public Storage Lisle great prices & outstanding customer service…even the kiosk machine. Phone app is convenient too.

Great storage facilities. Easy in and out. Management is responsive and is there to help and answer questions. Highly recommend!!

Dee was so helpful… I checked out 4 other storage places but came back to public storage ..& Dee, the best customer service! Thank you!

Dee was Excellent

My husband and I met with Dee at the Downers Grove location and she was absolutely wonderful! Great experience and was able to get the unit we needed for a great rate. Thank you, Dee!!

Dee was a tremendous help.

Thank you lavender Dee! You are the best!!!!

Thanks, Dee, for working with me to get the best rate possible! Storage unit is clean and exactly what I needed!

Dee so cool thank you for all your help and public storage has great deals

Dee was very friendly and helpful

Dee is very friendly and helpful. Affordable and quiet space

The personal is awesome, and very professional!! If you need a space come here live to see it they are very helpful.

Dee is the absolute best manager ever!!

Well maintained a lot of security safe

Great customer service! I had an issue with my unit’s door not opening properly, and Dee was super helpful with getting it repaired ASAP - also keeping me informed during the process. Highly recommend this location!

Thank you so much to Dee! She was an amazing help at the Lisle location.

Dee was fantastic with customer service!

(October 2023): To update my previous update. After discussing my concerns, Public Storage credited me the difference that should have been reflected on my billing for the contract i signed. They have now let the person go from Managment who promised to move my monthly fee down permanatly to the origional price for the unit when i began renting it, which is only about 11 months ago now. The moment after i changed my google review, they jacked me back up and said they can’t do anything. So i am again being charged $359 per month for about a 200 square foot storage space. That is more expensive per square foot then most apartments in Lisle. Public Storage is a disaster to work with, they have no good way of handling complaints, and they are a deceitful company, promising you one price, and then jacking up your rate rihht after you move you things in. Recall, they raised my rent about 35% after only three months of renting the storage space from them. See my origional review below this paragrpah! I would give them 0 stars if I could. review update (june 2023) my previous review (April 2023)Which below in quotations: the team at public storage has reached out to me to rectify the issue. They have prvided me with a credit of appriximately $250 for the wxtra payments over the past 3-4 months, and they are worling with me to being the monthly storage fee payment back down to the cost i had previously agreed to pay when i rented the storage unit. Their team has been respectrful, and agreeable with my concern. Because of their work to rectify the issue, im currently happy with the service i’ve received from public storage lisle. And if they can manage to bring my mknthky rate down to what it was when j signed their lease i’ll continue to rent feom them. “I would never work with or use Public Storage again. I rented a nearly 10x25 sf space at the Lisle Illinois location. It cost $272 per month, and after just 3 months, they notified me of a price increase to $359.00 per month or an increase of $89 or 32%. I would never have paid a moving company to relocate my things to this public storage had I known this is how they do business!”

Good place to store items

Great place to rent. Highly recommend.

This is a kiosk location. The manager Meg, was extremely helpful and saved my day. This is an easy and convenient location. Definitely recommend!

Appreciate all the help from Meg, she went above and beyond for me, great customer service!

DO NOT RENT WITH PUBLIC STORAGE they will continue to raise your rate every month until it is DOUBLE what you agree to with an additional 15.00 forced insurance policy. They also make it difficult to cancel, no one is ever on the property to help or cancel.

DO NOT TRUST PUBLIC STORAGE they raise your rate every month until it is DOUBLE what you agree to with an additional 15.00 forced insurance policy. They also make it difficult to cancel, no one is ever on the property to help or cancel. Bad business practices

Great storage!

Perfect place. Dee is the best!

Dee is amazing, she is very helpful!

It was easy to book a unit online and have everything processed online. I showed up on the day, let my self in, and the unit was all ready. A lock comes with your booking but you can return it if you don't need the lock and get a refund. There is no one onsite but the manager stops by everyday for maintenance. The manager on this site, Dee, called me after I booked my unit and took the time to answer all my questions. I ran into Dee on the day when I was trying to return the lock and she was very helpful, delightful and had it taken care of for me. HUGE discount on first month. Would recommend!

Dee rocked it and helped me get set up no problem. Dee even made the extra effort to double check and make sure all was good. Great stuff. Love the energy and excitement showed.

Ms.D a worker at the location, best person and helped me find storage fast and easy!!

Dee is the best and most helpful, for any help. Contact her

Great customer service… thank you dee ! Looking forward to using the app!!

Great storage space. Very easy access.

My review keeps changing with this company. The people are really pleasant, but they often have people like me complaining that they are being charged a different amount and it goes up between $50 and $75 yearly which is outrageous. I believe as a long term customer, my rate should be moderated. If, the rate is bu demand, but you have no more units, that doesn't mean the demand has increased; it means you maxed it out. Maybe you need to go to the bank and start a new location which should have indoor service and air quality. Originally, I purchased a large unit for my truck and storage. I received a good price at first of $270. After being there for years, they increased my rent by $75 which could get me a secondary unit, and I wasn't informed because my mailing address was not transferred when the mail company shut down. I never received a letter or email. Now a few months later, they are charging an additional $50. So now I was supposed to pay $400, and I was outraged that my rate is not consistent when I had a contract, I'm still not being informed, and I'm a long time customer. I figured I was just going to take my stuff somewhere else; however, when I called the location of my unit, the nice lady was able to reduce my rate to something I am happy with. I plan to stay there longer now. There are mice that can enter the units from the unit doors, but I bought a rat pack last year. Besides the company being inconsiderate and not straight forward, the customer service is really excellent when it comes to talking to the people.

Great customer service

Had a great experience. Would recommend your service to others.

Sally took care of all my needs. Found a perfect storage for me with a great rate. I highly recommend meeting Sally cause she will take care of you and give you great service. Rated AAA+++

Did an e-rental on the app. Was super easy and convenient!

Sally and Megan were very very helpful. Helped me save tons of money. Very helpful after the holiday chaos 😁 highly recommended 👌

Best storage units around. Their staff is great! Especially Sally! Glad customer service still exist! Give this lady a raise!

Sally was very understanding and helped with all my storage needs.

The locks they provide (and over charge for) are horrible. The sliding mechanism to open door gets stuck so you sometimes can’t access your space! Also there is no one on site to assist and the other public storage nearby goes to voicemail when you call for assistance. Very frustrating to not be able to access space I pay for. Edit: issue was corrected, new management seems to take issues more seriously. I have access to my storage.

Very pleased with the customer service at this location. Had trouble accessing my storage unit late in the evening but the site manager and staff quickly assisted. Also received several follow up calls the next few days to ensure that everything is taken care of.

This place has possibly the worst staff known to man. We cancelled and closed our unit and got confirmation. For the next two weeks we got called about payment. We spoke to several people in the office and in the “big management” because we CLOSED our account. They said they’d take care of it. Well guess what? We just got a collections bill in the mail from this place. Honestly, just get a unit at a different facility down the road because these people are trash.

I just cleaned out my locker and was unsure about the checkout process online. I called the local number and Craig assured me that he would take care of the checkout process. I had an email confirmation by the end of the day. Nice job, pretty spiffy.

I Literally WOULD NEVVVEERR RECOMMEND THIS PLACE FOR SEVERAL REASONS !!! VERY UNPROFESSIONAL !!!!

The manager Jay was very helpful and proffesional. Made sure all my concerns and questions were answered . Made sure i got the best rate available!

Great job Janine

Everything was all good here. Good prices and good value for your storing needs.