Public Storage Self-Storage Units at 18400 Cicero Ave, Country Club Hills, IL
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 30/moSmall 5'x5'
$ 30/mo $40Best Price LabelHurry!
- Outside unit
- Drive-up access
5'x10'Online only price$ 57/moSmall 5'x10'
$ 57/mo $76Best Price Label1 unit left!
- Outside unit
- Drive-up access
7.5'x10'Online only price$ 76/moMedium 7.5'x10'
$ 76/mo $101Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x5'Online only price$ 80/moSmall 10'x5'
$ 80/mo $107Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 81/moMedium 7.5'x10'
$ 81/mo $108Best Price Label1 unit left!
- Climate Controlled
- Outside unit
10'x10'Online only price$ 115/moMedium 10'x10'
$ 115/mo $153Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x25'Online only price$ 169/moLarge 10'x25'
$ 169/mo $225Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x20'Online only price$ 179/moLarge 10'x20'
$ 179/mo $238Best Price Label2 units left!
- Outside unit
- Drive-up access
9.5'x20'Online only price$ 190/moLarge 9.5'x20'
$ 190/mo $253Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x20'Online only price$ 223/moLarge 10'x20'
$ 223/mo $297Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Country Club Hills
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Country Club Hills Storage Units Near I-57, I-80
Public Storage in Country Club Hills has a great selection of self storage units on Cicero Avenue right off of Interstate 57 and Interstate 80.
A convenient location for customers in Hazel Crest, Flossmoor and Tinley Park as well, this facility offers climate controlled storage units, indoor storage units and outdoor storage units.
Just north from the designated Forest Preserves of Cook County, grab a 5x10 storage unit at this location to keep hiking boots, mountain bikes and other outdoor essentials all packed up in one place, or store a few sets of golf clubs and all of the necessary golf gear for frequent trips out to Coyote Run Golf Course.
Families living near Southwood Middle School can use a 10x20 storage unit to pack away extra mattresses, bedframes and dressers when it's time to convert a spare bedroom into a home office, or a 10x30 storage unit, which is big enough to store the contents of an entire five-bedroom home for an extended period of time.
The professionally trained staff is on site 7 days a week and customers can also purchase assorted moving supplies, including moving boxes, packing tape and bubble wrap inside the rental office.
With affordable storage rental options year-round, this Public Storage looks forward to serving the self storage needs of the Country Club Hills community and surrounding areas.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 335)
Tanya was amazing! Very profestional and helpful
Cheryl was nice
Although there were many issues with the technology at the location, Tanya made it as seamless for us as possible. She was very attentive to our needs, welcoming and made us feel like family. Although my head was hearting due to stress, Tanya made me feel so much better. If you’re in need of a storage, I recommend this location, Tanya will take care of you.
I always get the best service from their rep Tanya at the CCHills location.
Tanya is amazing
Tanya was very nice and helpful
I went in yesterday with my daughter diamond, Tanya was very helpful and although we missed out on the storage for my daughter. She helped us go online and find one closer. I appreciate that good customer service. Great job Tanya. you deserve a raise boo
Tanya was nice and very efficient. Thank you.
Tanya is the best! I ran into a problem with an existing reservation for a unit when attempting to complete the online rental process. Tanya took the time to explain why I was having the issue and also walked me through the process to finish the reservation. She was. knowledgeable and went over and above to help her customer. It is so refreshing to experience customer service at this level. We need more employees like Tanya.
I have been with public storage, just over two years. The offers I very just and keep the storages clean and very maintained. I have used public storage over all other companies because of their growth and great responsibility, which they provide in keeping thee customers satisfied
Tanya ! Showed me Great customer service!!! I love how peaceful it feels ! I won’t have to worry about my belongings! Yes!!!!I love it!
Tanya was very helpful and informative
The customer service rep Tanya was nice and extremely helpful. Thank you Tanya.
Tanya was so patient & helpful. Moving is already stressful so to have someone so attentive, patient & kind really help. Thank you Tanya for your outstanding customer service.
15 years in business mis Tanya was a nice person and a great helper 🙌🏾❤️
Angela is nice and professional
My friend was late I had an agreement with the management to bring the money the next day and when we got there they had sold all of her stuff
-Tanya’s Customer service skills are wonderful . Handled everything just fine and explained greatly. Thank you for your support.
Buena opción para cosas que necesites el día de
깨끗하고 친절하고 좋음 단점은 가라지에 들어가는 차 2대만 짐을 옮길수있음
Today I open up a storage. And the lady Tanya was so nice & helpful. I wanna thank her for all the work she done for signing me up.
This location is great, excellent customer service. The storage unit are clean when you rent. If they are a little dirty they make sure the are clean before you move you belongings and valuables in there.
Very helpful and friendly
Went in to get a unit storage space and was assisted by Tanya, who was extremely helping and made the process easy and convenient for me. Thanks so much! Definitely recommend
Major ripoff don't do it stay away
Came into this location the other day and Yolanda was very helpful with helping me find a out of state account to make a payment.
Excellent service from Tanya and Angie. I highly recommend this facility.
Tanya took care of everything me and my mother needed was very kind and professional! Would give 10/10 stars if I could! Definitely would recommend this location.
Ms.Tanya was so kind and professional she was very helpful with all the information I needed about my storage unit! Definitely would recommend seeing ms tanya at this location if you need a storage unit!
I went to this public storage and the customer service from Ms. Tanya was very pleasant, polite, kind and patient. Andrea the way she explained everything a baby could understand and her attitude was very sweet. We need more people like Ms. Tanya working and waiting on people. Thank you again Ms. Tanya for your kind service.
Ms. Tanya was very helpful, polite, patient and kind and explained everything so well and walked me through every step and process…
Tanya the manager was very helpful.
Yolanda give me great customer service today. She help me find a storage stop within my budget.
Thanks Dwayne Garner help all help!!
Shoutout to Tanya for having good customer service and being friendly
Tanya was amazing, great communication highly recommended
Tanya is awesome!! She is very nice and patient and she goes above and beyond. This is my second time coming using this location and she really looked out for me. Thank you Tanya for everything!!
I have to give KUDOS to Dwayne at the Country Club Hills location. This man is so professional and understanding. He has GREAT customer service skills. He has empathy and he listens to the customers, He has a positive attitude and willingness to go an extra mile to help his customers. Thanks Dwayne for all all you do.... Keep up the great work. Thanks, Nurse Tammy
I would like to thank Ms. Tanya for her help and great patience. I ordered my storage unit online and was having problems with the process. I called Ms. Tanya, at least 5 times each time she answered, she was just as friendly and helpful as the first time. If you need a friendly person to help you ask for Ms. Tanya, she is great! MBuckley
Tanya was very helpful and nice
County Club Hills location… Tanya was very nice and patient with explaining the operating of the facility.
Tanya was great thanks for everything really appreciate you
It was a smooth process and Tanya was very accommodating and helpful. Will definitely be using them for all storage needs.
GREAT SERVICE...CLEAN FACILITY
Got our clothing boxes from there and were happy with results
We like Tanya, she very nice
tanya is very nice lady…she helf us a lot
This facility is very high, I am in the process of finding another spot; Corporate keeps raising there annual fees, to where it is not affordable anymore.
Had the opportunity of going to Public Storage on Cicero in Country Club Hills this past Saturday, Tonya is the best, very professional and her courtesy goes beyond exceptional
Tanya at public storage in county club hills went above and beyond to help me with my online problem. She was patient, friendly and knowledgeable. Thanks you for your outstanding customer service skills.
Stopped by this store today to buy boxes Tanya showed great customer service
Tanya was amazing with assisting me with a unit. My family and i just got the worst news of our lives and she helped me feel better. I thank you so much. She made the experience of getting a unit very easy. She is an amazing person.
The facility is clean and secure. Dwayne greeted me at the door. He was professional and thorough. He covered various unit sizes, pricing, services and security with me. I was able to view the unit before making a decision. Thank you Dwayne !
Mrs. Tanya was very helpful, nice and pleasent. Facility was clean which I loved!!!!
Nice clean facility. Tanya was vsry polite and helpful. Would definitely recommend to others
Tanya is an excellent manager, who offers great customer service. She’s the reason, why I haven’t moved my things to another faculty.
My experience with tonya was amazing she didn’t let me leave the store with everything done… I’d give 10 stars if I could
I've had my space for 6 months... The rental fee keeps ⬆️🤨
Tonya has been most helpful. She never gets annoyed at my questions and always points me to the correct product for my needs
TANYA IS A SWEETHEART!!! VERY INFORMATIVE GELPED ME THRU EVERYTHING!!
The Facility Manager Dwayne always gives me INCREDIBLE service! He is the sole reason I chose Public Storage and this particular site address as my storage vendor.
Dwayne was such a pleasure to work with in my process of obtaining a unit. He was very patient and informative to make sure that I selected the right unit that would fit me best. Thank you for such a wonderful and painless process!
Tonya was very helpful and nice she made my day thank you Tonya
Nice person I’m happy
Tanya was very helpful
Ms. Tonya is a great assets to the Country Club Hills Public Storage, she provides excellent customer service.
Great customer service
Tanya was very helpful and patient. She walked me through the steps online to get setup. Very nice and professional
Uhaul is cheaper
Daryl was awesome. Very pleased with the service
I was done dealing with public storage. Dwaynes customer service turned that around. His level of professionalism was beyond amazing. He was patient and calmed me down from closing out my entire unit. Everyone in public storage should be trained by Dwayne.
Tanya was great !!!! she was excellent with customer service, being patient with my husband & I also. She helped us understand a lot of things we didn’t & showed us how to use our new unit ..
The manager Tanya is awesome and very professional. I have been a customer for multiple years...excellent service.
Ms Tanya is always calm, professional, very helpful and knowledgeable of the criteria of the facility. She’s always willing to help customers resolve their issues and concerns...... she’s the best and she is honored and very respected
Ms Tanya gives excellent customer service. No matter what the weather may be, no matter how difficult some customers may be, she has always remain calm and professional. I told her what I needed and why as far as a storage and she directed me to the correct unit and my gear has been safe. Ms. Tanya keep up the work and we appreciate you. Divelle
Tanya is the best. Thank you for all your help.
Tonya was awesome! Very professional, informative. A very pleasant experience! Thank you Tonya for all your help!
Tonya was excellent in servicing me; pointing me in the right direction for my storage needs. Thank u so much Tonya !
Stopped by the store today purchased a few boxes the lady whose name was Tanya showed great customer service
I have done business at various Public Storages throughout the Chicago area and this is by far the best when it comes to customer service and quality of facility. Tanya was very helpful and made the process very simple and easy.
Raquel was very helpful and patient, answering all of my questions. She was very polite, had a good attitude and very pleasant. Thank you, Raquel.
Have poor customer service never answer the phone and especially now Everyone does not know how to pay there bill online so therefore they should be answer the phone to answer any questions but as usually this place speaks for its self
Dwayne was very helpful and the property is extremely clean
Tanya has excellent customer service skills. She is friendly, patient, very knowledgeable and goes above and beyond and that is hard to find these days. She answered all of my questions in a thoughtful yet timely manner. Thank you Tanya. It's a pleasure to see such a personable person greeting the clients.
We went to check into the storage facility and had a number of questions. Shakira was very helpful, patient and knowledgeable. She walked us through the various options available and really took the time to explain each one. The facility is clean and well managed. Easy access to the storage units and the facility itself. Thank you for all your help Shakira!
Came in for a rental. Shakira was very professional and excellent personality.
As advertised. Tanya was very helpful.
Tanya, was wonderful and made signing up effortless. She had very personable and warm friendly attitude. She is simply amazing
Tanya was very helpful and pleasant! Come to the country club hills location for storage units!
The property manager was wonderful to me I wasn't expecting her to be such an accommodating and welcoming peraon as she was... thank Ms Tanya I appreciate you!
I came to get my things from the storage and Tanya was very nice and welcoming to me!😊 She’s a great person there and I’ll recommend this storage to anyone! I’ll still probably stop in just to say hi because it’s not a lot of welcoming people out here but she’s awesome!🥰
Tanya was so helpful in making my registration easy and quick!!!
Tanya is great! Very courteous, professional and helpful; a great customer service experience!
I lost the keys to my lock. Both ladies Tanya & Tamara were so much help. Easy going smiled fantastic customer service. I also got lucky b/c the general manager Dan was there and cut the lock for me!!! VERY humble people. I highly recommend renting from this location!!!! TALK TO YOU GUYS SOON.
Tanya and Tamara are an awesome team! Great customer service. Thanks again ladies!
Tanya's and Tamara are fantastic Great customer service Rent here
Tanya was wonderful!
Tonya and Tamara were both very polite at this location. After viewing the units, I realized the sizes they had available didn’t work for me. The ladies found me another location not too far with the space that I needed. Thanks so much for your help ladies.
Stopped into the store to purchase some boxes the manager Tanya was awesome. Great customer service
I really like the location property is clean and staff is nice. Shakira didn't mind showing me multiple spaces.
Both Tanya and Karissa are joys to work with. Very pleasant, courteous and professional. Excellent customer service!
I had a good experience with Tanya very efficient
Shakira is a most profficient and spectacular employee. Such a pleasurr doing business at this location.
Clarissa Rice was very professional and helpful
Shakira was very helpful today with all my storage needs. And convince me to buy 6 storage boxes. Thanks Shakira.
Clean and convenient location. Tanya has a very professional and upbeat personality each and every time I speak with her. It's hard to find great customer service these days but Tanya makes sure all of your needs are met and answers all of your questions thoroughly. I will be using this location for all of my storage needs in the future and referring friends and family as well, thanks Tanya for all you do!!!!
Tanya was very helpful! Thanks so much!
Few of the nicest customer service representatives at the public storage facilities in the local areas. Me Dashaya, Shakira. Above and beyond to for your service needs! Helped me out with a smile
Shakira was very helpful, efficient and accommodating. The place was clean and well organized.
Tanya at the Country Club Hills location was exceptional! Her customer service was excellent. She was extremely helpful and sincere about helping us find the perfect space to fit our family's needs. She was also patient and made sure everything was extremely clear to us. We sincerely appreciate her knowledge, hard work, and dedication.
Tanya is an outstanding property manager. She was extremely helpful in assisting with our storage needs. Highly recommend this facility. AD
Manger Tanya was very professional and very pleasant today. Good Hire Public Storage
Just rented a space. Shakira was very knowledgeable and helpful
Tanya is a great employee and very helpful
Customer service was exceptional. Ask for Shakira. Two thumbs up. Professionalism at its best. Thanks!
Tanya was wonderful. She has great customer service. I’ll definitely use this location again.
Tanya gave great customer service.
I got help from my new friend Tonya!! She was EVERYTHING I could ask for in making my move easy!! Very professional, very well spoken, and friendly!!! I will be recommending this location to my friends and family!!
Deshaya was A Great Help Thanks
Tanya and Carlisle are such a great team. Excellent customer service
Excellent service Shakira is very knowledgeable and friendly
Tanya is a soft spoken friendly lady, who puts you at ease and in near effortless manner, provides a satisfying and comprehensive customer service experience. She demonstrates excellent knowledge of the products and services. Tanya is great at what she does at this location. I was so impressed that I volunteered to give a feedback of my experience at her location today.
Great experience . Shakira was very helpful , friendly and had a great personality. Great location
Tanya was awesome and patient
Tanya was very welcoming. Explained all my questions for better understanding. Very knowledgeable about units and insurance. Took the time the show us the unit before purchase. Great customer service.
Tanya was wondeful. Showed me the unit, made sure i was satisfied, and had great customer service! Highly recommended!
Tanya was helpful with all my storage questions. Will be back soon when ready to store my things.
Very clean facility and Tanya is very good at interacting with customers.
Shakira and Tanya are a great people person's and was very helpful. I would definitely recommend my family and friends to go and rent at Public storage with Tanya and Shakira..
Shakira, and Tanya was a pleasure to work with listened to my needs, and got the right storage that fit my belongings just right glad I decided on public storage..thanks!!
Tanya did an amazing job helping me. Thank you!
Tanya was amazing and 10 star customer service.
Love this storage facility. Tanya and Carlisle were very nice and helped me get access to my storage quickly. They were very thorough.
Tanya & Khakira are the best very good customer service..The Best!!
Thanks Ebony she did well with me helping me with my unit she really took her time and even made me smile I was having a bad day her funny playfulness uplift me thank u Ebony
Tanya was great!
Kudos to Tanya!! She was very helpful for me when it came to my moving needs! I would highly recommend this location
Im not a customer seems ok
Have used this facility for more than 10 years. Good clean, safe location. Highly recommend. Tanya is the best! She provides exceptional customer service, is friendly, and knowledgeable.
Friendly staff clean common areas and most important of all, to me, excellent, professional, friendly staff.
Tanya was such a big help to me, she was very nice & had a professional attitude. I would refer anyone to this location
Dashaya gave a fantastic help and servise
Tanya is a good employee. Excellent service
Nice ... Prices just went up
They are very clean. I just don't like the idea that out of the blue your storage can increase by almost $20.00 with no warning
I had the best experience renting my storage space at public storage in country club hills. Me. Tanya went above and beyond for me when I came in near closing. I sooooooo appreciate her customer service. Will definitely refer all my family and friends to this location. Thanks again Ms. Tanya
Ebony here was great with helping me with my packing supplies
I was very satisfied with the costumer service provided by Ms. Ebony at the Orland location on 8-17 and stop in on today 8-18 for some tape here and again she so happy funny and always smiling thanks for making my day Ebony
Dashaya was helpful and nice
Shahidah She did very well five stars great customer service!!!! Tonya friendly!!🤗🤗🤗
I would like to offer my utmost appreciation for the service provided by Shahidah. She answered every question, courteous, and well spoken.
Cheryl gives fantastic service every time I pay my bill
Tanya is awesome and helpful!
Tanya is wonderful employee.she us very helpful and patient She is attentive Great person
Dashaya is very helpful Nice person
Tanya has excellent customer service
Tanya's was wonderful Nice place
Ms . Tanya is very personable, friendly and has excellent customer service skills.
Toshiba was very helpful and the unit clean!
Customer service is great! All questions were answered and Toshiba was so nice, polite and helpful!
Tanya gave us great customer service
Toshiba was so accommodating and pleasant today. She answered all of my questions and informed me of all of my options. I really appreciated her prompt service.
Sonya was awesome!!!
Tanya has Gave me wonderful service! I was very satisfied 👍
Sonya is the best.
Tanya has great customer care, extremely knowledgeable and patient. She explained the special, the monthly pricing, took us to different storage units, so that we can make the right decision. I absolutely loved working with Tanya, she is a VALUABLE ASSET to Public Storage!
Tanya is a very nice person very knowledgeable about the company the facility is very well kept and very well lit well managed I Love this place and you will want to rent because of her Professionalism thk u I rent again.
Tanya is the best! She is courteous, and pleasant to do business with. It's hard to leave when you receive good service. I would definitely recommend the Country Club Hills location.
Great customer service!Thank you Sonya!
Love the ladies at this Unit especially Ms. Sonya who was very professonal & friendly they are always willing to help and assist you with what ever you need and they always greet you with a smile! Pk
Very excellent atmosphere Tanya is the best very friendly and courteous she deserves a raise I would recommend this place to anyone
Tanya was helpful getting me a promotion
Customer Service was very pleasant.
Tanya was terrific
Worked with Brittany on two storage moves at this facility and had an efficient, professional and compassionate experience both times. She was slammed with 5 customers one Saturday night at closing (4:30pm) when I was needing another storage unit. She was professional and kind to all of us. Great experience here. A clean facility.
Tanya is great
Shahidah was great such a big help thank you so much !!!
Very nice and clean facility. Tanya customer Service was great and she was friendly and informative.
TANYA was such a pleasure to work with! A godsend she definitely deserves a raise and promotion because I have come to this location and not received good service BEFORE but today TANYA was there and such a big help! I so appreciate the help and effort that she executed! I will refer business just because of her.
Tanya was very nice and informative to help my decision on what size I needed. Very satisfied
Tanya was absolutely fabulous! Her customer service and knowledge was exceptional. Public storage needs more employees like her.
When I first arrived at the storage my reservation was all messed up the young lady who made the reservation online told me that they had the size unit I needed to accommodate my situation and the storages of that size were all accupied , The young lady Brittany that was taking care of me was very passionate and understanding need more workers like her I gave the storage 5 star's Brittany conversation, and effort with finding me a storage unit in my time of need made me feel good about using Public Storage
Tanya is awesome with customer service and she has helped me very much. Thank you. Always kind and pleasant
Tanya was fantastic very knowledgeable and helpful
I've been a tenant for about 1 year. My bill suddenly jumped $21 a month. when I stopped at the office and inquired the clerk laughed and said thats the way Public Storage operates. She said if I wanted I could move to a lower priced unit (same size) but it would have to be done in 1 day. I talked with several other customers in the yard and they all said they had experienced the same treatment every six months to a year.
Tanya was great at helping me find a storage unit
Tonya and Sonya were the most professional workers I have ever experience at public storage they are highly recommended
Mike did a excellent job setting me up for my first time using storage space.
Stold my things sold them 140 dollars said i still owe them 400 hundred dollar whet in my storage. And would not return important papers would not return call very rude they are thives
I think the guy was drunk who was working there.
I had a good experience today at public storage the manager Tanya was terrific
Mike C. Is very professional, personable, friendly totally meeting your need when possible. The environment is clean and accommodating. I highly recommend this location if you need reliable storage(s). I met the GM and he was awesome and I totally get why Mike conduct himself in such a professional manner.
Well maintained storage facility with helpful staff.
Tonya and Shaun are extremely helpful and professional. I have come here for years and wouldn't go anywhere else.
I would like to thank Ms. Tanya the property manager for her help. She has great customer service and made me feel real comfortable that my belongings will be in this facility.
I've had storage at this facility for 2 years and Tanya is the best!!!! She is the reason I haven't left and moved to a cheaper facility. In the last 2 years my rate has increased over $100 which is ridiculous but with Tanya working there I know our items are safe and secure . She is so sweet and professional and extremely helpful. Kudos to Tanya!!!!!!!!
Tanya was a very helpful and intelligent customer service agent. She was courteous and always kept a smile on her face. I would recommend anyone to see her when looking for a space.
Tanya has always given Me great customer service
I worked with Ebony, she was a pleasure to work with. She explained everything I needed to know. She was very polite and well informed.
Excellent and polite service.
Brittany & Tanya were so helpful! Great customer service!
Crystal was a great help going the extra mile to ensure that the storage unit I needed was available and clean.
This location is always safe and clean. The customer service from the manager Tanya is outstanding! Definitely recommend this location for secure storage rental!
Tanya is fantastic!
Tanya was fantastic! Great customer service and very thorough!
Jessica is a very nice person
Ebony was very informative and helpful to me and my consumer
Jessica is a pleasure to work with!
Tanya was very pleasant and helpful
I just called in and Tanya was so professional and helpful. I usually don't do reviews but, I had to. Tanya went above and beyond in helping me to understand my call & to help me with other questions that I had. Thank you Public Storage for hiring such a resourceful person for this position. We need more people like her to help people like me & others. Keep doing an awesome job Tonya!
I'm so glad Tanya was still here. She is about the business of providing awesome & exceptional customer service to all of her customers, including those that are RUDE!
I rented a storage space and Tanya the manager wad awesome she is really a nice person. She knows her job well. Thanks Tanya
These ladies went above and beyond our expectations during our visit! Tanya, the Property Manager gave flawless customer service! She was very professional and answered all questions to our satisfaction ! Crystal was also excellent, very knowable. She was very patient, clear, concise, and personable! These ladies were the major key to our decision to rent at this location!
Tanya ,Crystal and Ashley are awesome!! Everytime I come in to public storage they are friendly and always help me with my problems.
Tanya, the manager at the 18400 Cicero Public Storage facility, is excellent. She is very friendly, courteous, knowledgeable and helpful. We had booked a 10' x 15' unit on line, but then decided to go look at the space before we moved in. Tanya took us to the unit and we began to have doubts whether all our belongings would fit. She asked what items we had and determined a 10' x 20' space would work better. We agreed with Tanya and she then went back to the office and worked her computer magic to switch our unit while maintaining our on-line discount. The bigger unit does cost more, but Tanya gave us her best price. We then bought packing supplies from Tanya and she was very helpful. Over-all we had an excellent experience dealing with this Public Storage location and in particular, with Tanya, the manager.
Terrible customer service!!! I moved my belongings in the middle of the month but paid for a full month in advance. My next bill was supposed to be prorated at a cheaper price but it ended up being nearly twice the amount I was originally quoted. I asked if I could make the additional payment the next day but was told I'd be assessed a $20 late fee. How?! My paperwork shows a 6 day grace period for payments due. Ashley, the Relief Manager was of no help whatsoever AND she was very rude! She gave me some BS story about prorated payments not being eligible for grace periods. It sounded like she was making the whole thing up as she went along. I asked to speak to her supervisor but was told to call back the next day, which by then, I would've already been assessed the late fee. I asked to speak to someone in customer service and she gave me a generic automated system phone number. This has been one of the worst customer service experiences I've ever had! I''ll be sure to spread the word about this location.
Custer me service was great her name is tanya
The lights in the hallway have been out for more than a month! There is one dolly so moving things in and out is difficult. Tonya is wonderful, but maintenance is poor. I've been a customer for 4 years. They are starting to act like slumlords!!! Repair and replace please.
Great person thank you Tanya
Ashley is a very nice person every time i come in to do business with her. Wonderful place to store
Tanya's customer service skills are impeccable! Her personality was very warm and inviting. She was extremely professional, very informative and efficient. She went above and beyond to answer any and all of my questions while finding the best ways to save me money. I would highly recommend this Public Storage location!
Recently I was in the process of moving and quickly ran short on supplies (boxes, tape, etc). I needed to obtain a few items quickly and at a reasonable price. I instantly recalled my prior dealings with Public Storage, specifically Tanya, the manager at the Country Club Hills location. Upon my arrival I was greeted by Tanya and she was just as helpful as I remembered. She quickly assisted me in assessing my needs and selecting the appropriate package...without breaking the bank. What a lifesaver...thanks Tanya!
The property manager Tanya provided excellent customer service with my move in.
Kennice was awesome! Helped me out and did a great job! Thank you!
I'm a first time customer and I must say Tanya was a real beam of light. She was extremely helpful and a delightful personality. Thank you public storage!
I visited public storage at 184th and Cicero to buy boxes after telling Tanya things I was packing she suggested that I purchase twenty boxes. I decided to buy only ten. Well like she said I needed twenty so I returned an hour later and purchased ten more boxes. The lady knows her business. Thanks Tanya
Had a wonderful experience with store associates Andre, was extremely helpful with any questions. also came back later and spoke to Tanya also very pleasant. great customer service
EVERYTHING WENT WELL
Tanya is the best if you are in need of storage or just some boxes, she is the person to see. Thanks Tanya for making my move-in experience simple
I've been a customer here for a very long time, service is good, Tanya is always wonderful and friendly.
Ashley was very professional and nice, I love the friendly customer service in the office.
It's always great customer service when I come inside the office , and this time was nothing less with Tanya and Ashley. Great place.
Public storage has been a good place to store, I've been here for years and Tanya personality is always wonderful.
What a nice experience! Never used a storage facility before and was a little apprehensive. Thankfully, I had the pleasure of being assisted by Tanya! Had no idea how large a space I would need..... she explained all my options patiently and even showed me the spaces she felt might work for me based on my expressed need. What an asset to your company she is! Can only hope to encounter a "Tanya" in all my future transactions. OUTSTANDING CUSTOMER SERVICE!!! THANK YOU SO MUCH!! : )
I had an excellent experience at the Public Storage facility. Tonya is courteous, knowledgeable, and friendly.
Tanya was very helpful and professional, I wasn't sure what I needed, Tanya took her time and explained all the questions I had, I'm very satisfied the way I was treated. That's what I call outstanding customer service
Dashaya was a very pleasant person to communicate with. Good customer service is hard to find. Thank you.
Great service from the DM on down to the store clerk. And can't forget the location manager Tanya, who does a superb job, big thumbs up & keep up the great work!!!
Tanya has great customer service and was very helping showing me the different unit sizes .
I was greeted with some of the best customer service I have ever experienced. The manager on duty Dashaya was so patient and understanding of my needs. Would do business. At public storage C.C. Hills again without hesitation.
Tanya,is very helpful,and good at what she does,keep up the good work Tanya!
Tanya helped me out. She is a nice lady
From day 1, Tanya has been extremely professional and courtesy. Even when she is not feeling good she always gives her best for the her as well as the Public Storage Company!!!! It won't get any better then her!!!
I went to public storage today to buy some boxes and TANYA had great customer service. Thank you Tanya.
I stopped in on my way to work. I was in a hurry I need information about renting a unit. I would never forget the rep that helped me DASHAYA.! she was great.! Very efficient and helpful. I was able to get the information I needed and I was on time for work. Thank you so much for a great customer service experience.
I was at store today to purchase some medium boxes Tanya presented excellent customer service
Our church had a storage unit for a couple years and the girls in the office were very helpful!
T anya was very helpful very knowledgeable and great customer service
My husband and I visited this facility today to rent a storage unit. Tanya, the lovely lady who helped us, was so very helpful!! She was friendly, courteous, helpful and informative! This facility did not have the type of unit we wanted available, and she guided us to a Public Storage location that did! Overall, a very positive experience and I would recommend this location to all! Thank you!!
Tanya showed excellent customer service. She is very knowledge of the business
Tanya was extremely helpful! On March 6, 205, her customer service was superior! She was not only helpful, but she called me to explain the move out process and time. I would highly recommend using this location and ask for Tanya!!!!
I would like to say I receive GREAT customer service from Ebony & Tanya today when I came in lookin for boxes & materials for packing up my personal belongings. They knew exactly what I needed. Thanks ladies for all you guys help.
kennice was great with customer service today
Tanya is great. She always has the answers to my questions and helps out where she can. I was on the fence about choosing Public Storage but glad I did.
Tanya had great customer service. Nice location & well lit facility
Laniee was very helpful in getting me set up! Made everything easy to understand, and she did it while her system was down! Kudos to her!
Tanya was great! Units are very accessible.
I visited public storage in Country Club I was helped by Tanya who was very knowledgeable. I wanted a few boxes but ended up purchasing a house pak after telling Tanya what all I was packing. Thanks Tanya
Kennice was a great help with needs for today
Ken nice was great today with finding me right storage
I had a very good experience with Tanya. She was friendly, polite, professional, and seemed to know her job well. The facility was clean, orderly, and seemed secure.
Tanya is Awesome extremely helpful very polite always greets with a smile awesome job Tanya!!!!!
First time ever using public storage, the process was quick and smooth, Kennice, was extremely helpful, even when my new lock didn't work, she got me a new one and everything was ok. I will definitely recommend this location to others.
Came in to Public Storage for 8 wardrobe boxes. When entering I was help out by a Manager named Tanya! She was very helpful and professional while helping with what I needed! Then I had to come in again for 4 more wardrobe boxes and Tanya was there again to help me! After having a long and stressful day to walk in a place of business and be greeted by someone with such a warm and welcoming smile and great attitude it kind of puts you at ease! This by far is the best customer service that I have ever had! All because of Tanya I will continue to use the Public Storage services and won't have any problem recommending Public Storage to friends and family! Thanks Tanya
I went to public storage to purchase s few boxes, the manager Tanya was so helpful she knew exactly what i needed. I purchased a storage pak and some additional boxes. Everything worked out great Tanya was very professional
Great!! Kennice was just great!!
I had a concert today and I wasn't able to get there before they closed. I left a message and stated that I was sending a friend by to take care of everything. Tanya received the message and was sooo helpful! I truly appreciate everything she did to help in a time of need! We need more people like her!
Upon visiting the store, i recieved great customer service. Tanya was very helpful and professional with assisting in purchasing a quick pack. She also informed me that will need additional boxes as well, thanks Tanya you're the best :-)
Agent was very informative, helpful, and very easy to work with.
I had a great experience with Tanya and will definitely recommend many people to this location with Tanya.
I met with Tanya earlier today and found her exceptionally professional and personable. She took as much time as I needed, showed me several spaces and made the process simple. She easily answered all of my questions regarding storage rental and I did end up with a rental. I would recommend her to everyone needing the service.
I came to public storage and was helped by Kennice and she was very helpful. She is a excellent worker, polite and knowledgeable. I feel she is great asset to your company. In this world we need more people like her. Please tell her keep up the good work, great things are still coming your way Kennice
Loved Tanya! She was a gem!!
my first time storing I was a little hesitant but Tanya really made my move smooth. She is very knowledgeable of the business and a very pleasant person. When I left I really felt good about storing my things. I would highly recommend this facility. Thanks. Tanya
Tonya and Laura give great customer service both ladies are very knowledgeable with great personality
Yolanda was so great! She helped me so much!
I have been at this public storage since, oct.2007. It is very close to my home. I love the location. What I love the most,is Tanya! She's Great! She's a people person. It's great to walk in there and she's at the counter. Thanks publicstorage for a great employee.
Fantastic storage facility. Tanya is friendly and easy to work with!
The Public Storage facility in Country Club Hills is an excellent facility. I have been utilizing this facility for the past eight years. During my time there, I have had the privilege to work with Tanya. She is an excellent property manager, She's kind, considerate and definitely knowledgeable of her position. I feel secure knowing my most precious possessions are in a clean, safe facility with people like Tanya who cares about providing excellent customer service.
Kennice was very helpful today in helping with my account. Friendly and personable
Whenever coming to this location I feel they offer great customer service and the employees are very friendly and very helpful.. Great place to store your things.
Tanya provides excellent customers service. I have rented several units thru the past 6 years and enjoy the experience. 5 star rating
Great customer service I was by Tanya & kenice. got me right in and right out as quickly as possible.
Hello, my name is LaCosta Marshall, and I am simply writing a review about my Public Storage Customer Service experience. I've been renting from this Country Club Hills location since August 2012. Tanya, is the manager that is mainly collecting the payments on my account for majority of the time. The property is always nice and clean. I find it a blessing to be able to rent out a storage unit to keep your personal belongings in.
I got the best customer service the other day from kennice on renting the right size storage she was really nice and helpful i really appreciate her service thaNks !!!
My first time storing I must say Tanya is greatest. She helped to make my move easy. She assured me of the size unit I needed by showing me how to stack my items. I would highly recommend country club hills location to anyone looking to store their belongings.
Tanya was the best helped me with all my needs
Hi I recently came in to rent about a week ago and the service was awesome kennice was friendly she help me get the right size and at a affordable price and also i didnt no they had climate control into she offered to show me one for the type of equipment I was putting in storage I appreciated it thanks
Tanya is extremely helpful and always, always friendly. The facility is clean and well lit. Very nice doing business with this Public Storage.
Staff is always helpful and friendly, especially Ms. Tanya. Thanks for providing great service.
Tanya, the property manager, was great! She expertly helped me with this process, and I have no worries about renting from this site!
I have been renting at this facility since 2012. The staff is always very informative and friendly. And I have to say the facility is very clean. HOWEVER...the "security gate" has been open for long periods since last summer. I have gone in to inquire and they told me they have had someone out to service it several times and it is still not fixed. They referred me to the corporate office to make a complaint. Gate is STILL open to this date...2/28/14!!! Ridiculous...should be fixed. It is suppose to be secured. I am honestly looking into moving! If it wasn't so convenient I would have made the move already.
I've been renting a unit for 4 years now.I keep coming back because of the excellent service I receive from the employees there.They are an asset to your firm! Louis Volpi
Very nice and friendly service from Wendy and Tanya! Thank you!
I rent a small storage unit from the Country Club Hills location. This is my second time ever renting from Public Storage. The location is clean, gate is open for you to drive right in. I'm not sure why. I don't have an issue with the employees at this location it is with their District Manager. It is too lengthy to go into. I did my part and now just asking that he does his part. Give me the information I requested.
I just recently rented a unit thier I came in very angry because I was having a issue a Kennise talk to me had a great attitude I loved my service so she ask me to give her a review I told her I would love to thanks kennise