David was so awesome and patient. Very helpful recommend storing here have full confidence in the staff.
Quedé muy complacida con el servicio q me brindaron en este lugar , sobre todo su trabajadora Valía muy profesional, muy educada y atenta
Valía did a great job today, helping me change from one unit to another, seamlessly! I had a great experience at the Public Storage on Bird Rd thanks to employees like Valía.
Valia has been extremely helpful with my unit upgrade. She went above and beyond to help. Nicholas was also very helpful.
Excellent service from Nicholas.
Kind, knowledgeable and diligent.
He is a Superstar employee of your company.
Very clean, spacious parking, welcoming helpful staff, peaceful.
Upon signing up I was given all info including refund process for my own lock BUT I was not informed if I paid by check to sign up the refund would be a hassle, paper check vs direct card refund. I was a day late on my monthly payment and they put a lock on my unit and threatened access yet I have been waiting for a month and still no refund. I feel they should make it easier and just credit back to your card or other form of payment or even towards next bill. They're strict on monthly payment yet super lax on refund.
Nicolas was a great help with the whole process and was very knowledgeable about the facility. Incredible customer service.
Carlos was extremely helpful, gave me an impromptu tour so that I could get a better idea of what size each unit was, gave me the hours of the location and was very kind. The location is clean and very secure. Truly happy with the service provided during visit.
“I recently rented a storage unit from Nicholas at Public Storage, and I couldn’t be more pleased with the experience. Nicholas was incredibly helpful, guiding me through the process with professionalism and care. The unit itself was clean, well-maintained, and secure, providing me with peace of mind. The facility is easily accessible, and I appreciate how organized and well-run everything is. If you’re looking for a reliable storage solution with excellent customer service, I highly recommend Public Storage, especially with Nicholas’s outstanding support!”
Great service, awesome customer service. Will definitely do business again
Nick help me to much with my space rent, I appreciate a lot his help.
Nick the manager helped me get my unit fast and professional service
Great place to store your things. Clean facility. Professional staff. Climate controlled spaces, drive up units and even uncovered parking spaces for rent! Very secure and conveniently located.
Nick helped me secure a space. Process was quick and easy and he assisted me with patience even though he runs the entire place all by himself and does LITERALLY everything. What a guy! Such an asset he is. Top notch service!
public storage is a good place to store all different boxes and pick it up anytime.
Nicholas the manager got me the perfect space to fit my budget and is very helpful and informative and runs the entire place all by himself. Property is clean and Nick always has a great attitude. Highly recommended
Public Storage made my experience super easy and stress-free! The facility is clean, secure, and the customer service is top-notch. Carlos Gonzalez was especially helpful, walking me through everything and ensuring I got the right unit. Highly recommend!
Guadalupe es una gran persona y en especial muy atenta para mi una gran persona q goza de toda mi admiracion y gracias Nicolás!
Highly recommended! Not only is this place spotless, but the attendant that helped me, Nicholas, was beyond helpful. It’s difficult to find people who care so much about their job and are so willing to help. Excellent place and service!
Excellent service, Carlos did an awesome job explaining all the details, etc.
Cielo was going to rent to me, but I in fact did not need it till the middle of or late August and did not realize that but she was very helpful and told me what I have to do next the place is super clean and she was very efficient. Thank you.
Cielo fue muy atenta Lo que muy atenta lo que falta es gente en la oficina que esto siempre está vacío pero me la encontré aquí y fue muy amable y atenta lástima que me voy
Absolutely terrible horrendous place to use as a storage facility I’m currently sitting here have been waiting since 10am it’s currently 12:05pm with no one in the office and no answer of the phone within office hours and no signs on the doors that they will be back later. They removed access to my unit and all account information so I can’ even get a hold of customer service. I just need to get to my unit to remove my lock so I don’t continue being charged. This is absolutely ridiculous if I could give 0 stars I would. I’m uploading pictures with time stamps showing the office empty.
Manager Nick helped me secure a great unit for an excellent price. Thanks so much!
I am a returning customer and the office manager Nick always helps me get the unit I need and makes the lease process a breeze
I will NOT rent anywhere or with anyone else!
Came in and bought a box to use as a lid on a damaged box i needed to ship back to a store for a return. Nickolas the manager here was polite enough to help me pick out the box and cut and fit it all in his office. Excellent customer service and friendly dude
Nicolas the manager is amazing! Storage is clean and safe all thanks to him!
Manager Nick helped me secure a space. Super helpful and great customer service. Place looks great too!
I have been renting a space here for close to two years and Nick the manager helps me a lot. I am elderly and he assists me getting to my unit and with the push carts and even helped me set up their app for hands free access. Nick keeps the whole place clean and has his hands full running the entire place by HlMSELF EVERY DAY but still makes time to help all of his tenants. His service is unmatched. God bless this man.
Amazing customer service . The employee they have working here went above and beyond to help us and get us into a nice storage lot . Thank you for your service
Great setup. Alex showed us around, went out of his way to explain everything in detailmade great recommendations, and was very professional. If you're going to rent, ask for Alex.
Vine a guardar mis cosas y tuve varias dudas al principio y Amanda me ayudo, excelente atención! El storage en general muy limpio y agradable. Recomendado 100%
I was very surprised that the their app is so easy and convenient to manage everything from reserve, concept t/c review and making payment. Especially Ms Cielo is very helpful, she is so patient and professional, answered all questions I have and recommend the next deal for me. Will do business again with them!
Cielo was extremely professional and helpful throughout the past 2 1/2 years. I highly recommend this location. 👌
Alex was great! He was helpful and polite and extremely knowledgeable, and was able to provide all the information needed.
Great storage facility only downside is The A/C is always off its super hot in the a/c controlled storage rooms this has been going on for a while. I have 4 different units around Miami, and all have a/c that's comfortable to move things around and work. This one is unbearable
Nick & Alex are great! Property is super clean and I love that there is an app that opens the gate.
Most amazing customer service! Alex the manager was more than amicable, respectfully, nice and as an extra he is even funny.
I wish everyone would work like that!
Do not rent from any Public Storage. Four months into storage rental and they are increasing the rate by 30%. They send you a notification just a couple of days from the end of the month. Don't be fooled by any introductory offers.
Have been paying for my vehicle to be parked here, come back to pick it up,
It's been hit and scratched,
Need a report from them,
They will absolutely do nothing about it,
They will just tell you they can't prove it happened here because they don't feel like going back through footage to see how it happened, absolutely ridiculous place
Do not rent from them
I rented a few parking space from Public Storage for a few months, but I had to move out early due to unforeseen circumstances. Despite leaving the parking space before the end of the rental period, Public Storage still charged me for an entire next month's rent. When I reached out to customer service to dispute the charge, I was met with unhelpful and dismissive responses. They claimed that the rental agreement stated that I would be charged for a full month because I moved out right before the billing was set to drop and charge my card, I had no recollection of ever seeing this in the contract. It felt like they were intentionally trying to take advantage of me and charge me for a service I didn't receive. When I disputed the charge with my bank, they sent my account to collections. This experience has left me with a negative impression of Public Storage, and I would caution others to be wary of their billing and customer service practices.
Everything was great. Sandro helps us really good explain all really easy for understanding. Great experience
They make threats to your property and make extra charges for you because of their own mistakes. Keep paper receipts and emails receipts not just one or the other because they will use that against you. Additionally, not all a/c units have a/c even if it is promised on your lease.
Nicholas was excellent. Great Customer Service, very professional, friendly and he really knows his job. He demonstrated interest and explained all details of transaction. He does every thing on the place by himself and is always very positive and willing to help.
The manager is Nicholas and he is always very helpful and runs the entire place by himself and does an excellent job!
Maravillosa atención,los chicos que trabajan allí son super atentos y carismáticos
Nick, greeted us as soon as we walked in and was very knowledgeable about the facility and it’s options, I recommend this public storage location to anyone.
Nicholas was great !!!!! He was so fast and very clear with everything, recommend 100%
Nick was very knowledgeable and helpful.
Muy buena atención al cliente y muy buena experiencia de parte de Nicholas complacido con el servicio
Nicholas was awesome at helping me get set up! I appreciate the attention to service
Me encanta trabajan dos jóvenes que no me acuerdo de sus nombres muy educados cuando yo llegaba me decían buenos días Sra juana muy lindos les doy mis bendiciones y le doy un 100
Me and my dad are giving it a 5 star recommendation. Nick helped us out with the best customer service ever and was so polite and came outside to do show us where the parking was and was a good guy.
We moved our stuff from a competitor nearby. Pricing and cleanliness of the facility is much better here. We appreciated Nickolas who was very patient and helpful helping us decide the size we needed. In the end, we ended up getting the larger size because pricing was more reasonable than the competitor that we were moving from. Plus, I felt like climate control felt way cooler than our previous "climate contolled" facility. Nick was very helpful on the phone and in person as we dealt with trying to figure out our storage needs. He was exceptionally professional and nice! Definitely recommend this location. 👌
Excelente atención , limpieza , costumer servi, buenos precios y tienen todo lo que se necesita para guardar y proteger las propiedades que guardamos hay a mi en especial.me atención un muchacho llamado Robert que a pesar de haberme dicho que llevaba pocos días trabajando hay fue una excelente atención, cortesía
Daniel lamazares :
Great customer service, nice guys. 💯 recommend
Nicholas fue muy amable en mostrarme las opciones disponibles, indicarme los detalles de los términos y finiquitar el trámite de forma rápida y fácil. Muchas gracias Nick!!
Super fast and super easy to rent the storage space. Clean facility and the manager Nick who helped was very knowledgeable
Great customer!! gran servicio y amabilidad en todo momento del manager Nicholas Rebollar Servicio al 100% recomiendo este Public storage.
Nicholas, he treated me very well and solved the doubts that I had very kindly