Public Storage Self-Storage Units at 9600 NW 40th Street Rd, Doral, FL

Great customer service from Melania

Excelente atención! Muy detallistas en todo. Gracias a Melania especialmente :)

Gracias Melania

Excellent service

I Reserved space online I got the confirmation number with a move in date 7/3/23 & even went to the office under a big storm on monday 06/19/23 I told them I was moving in a few days & I was told I could pay that day. That my space was on hold reserved for me. I find out my space is rented out & today is Thursday just a cuple day after. The personal in this office are very unprofessional there is not any customer service at all. They should of communicated with me to let me know that I was first option & reserved this space. I am very sad for this. No respect for advertised sales or reservations. Worst place ever. Be careful

Exelente servicio

Muy buena atención... Exelente Gracias

Great customer Service from Melania

Super professional, very kind and friendly I recommend Melania 100%

Rosa at the office was very helpful and friendly! Thank you for making the process of booking the storage so easy and quick.

Melania súper amable y muy servicial demasiado buena atención

Melania excelente atención 1000 puntos

I would like to take this opportunity to say that Mr. Daniel and Jeffrey are and asset to your corporation. The are very professional and give an excellent customer service . I hope their salary goes up to $50 per hour . Thanks and best regard Elide Santos

Muy buen servicio , muy buena atención de la compañera Melania

I had the best experience ever, the front desk Melania was so nice and professional that helps me a lot, I really recommend this store for any future needs.

Excelente servicio de Melania

I will feel very secure putting my belongings in this storage, Melania was very helpful and friendly, I would recommend this facility to my friends and family. Thank you for your service.

Muy buena la atención de la sra melania,me asesoro en todo y con mucho profesonalismo,es una buena cara para la compañía

Melania gave me a great service and makes feel secure and the building is always clean

Hi, just wanted to say thank you to Melania for all of her help I had a lot of question about getting a unit for my business needs and she was able to answer them all it was great and I’m happy to recommend this company and in specific Melania!

Great customer service from Melania , She was very helpful

Excelente persona muy amable

Esta todo perfecto

I need it a store asap and I call the public storage on 97 avenue Nw 40 st and spoke to Melania she explained my options and made the reservation online. When got to the storage I was impressed with Melania’s professionalism and the place looks very clean and organized. If there were 10 starts I’ll have chosen that one. Thanks for having employees such as Melania.

Had a an amazing experience with Melania who took time to explain options to me and show me Aldine different units. Excellent customer service

Loved the remodeled property. Although there was one lady her name was Flor, I haven't seen her in a while but she was awesome. Super nice person!

The reason why I rate them one star is because they raised my storage to $136 a month for a 5x10 when I was paying $50 then it went up little by little now I'm paying $136 a month that is ridiculous that's how money are hungry corporations are

Great 1st time experience at this storage facility. I couldn’t find my unit and Alex was so kind and helpful to guide me around and show me how to use the door access features. Wonderful customer service, thank you so much Alex.

Me atiende excelente

Melanie was superb! She was very friendly and funny. I’ve been renting at this facility for over 2 years and the property is always well maintained. I was about to switch to a competitor for a better price, but Melanie explained the options available to me and I was actually getting a better deal to stay here! So I took the much needed upgrade and literally moved my items around the corner. My only gripe is that the dumpster is always closed! What’s the point? I can’t throw away small bags of garbage as I clear out my space.

Excellent customer service, I would recommend it to everyone

One of the most excellent and professional storage experience ive had in Miami which made my move so easy. Melania, who works at the desk, was extremely professional and helpful, making sure the check in was speedy and escorting us to the unit to make sure all was in order. She was so helpful and attentive. The facility is one of the cleanest and most organized I have seen - having been a client of Public Storage for over five years. Congrats for doing a great job!

Bien

Gabi Simply exceeds all my expectations

the best experience and price, great location, daniel was super nice and professional, thank you so much

Daniel es el mejor. Un gran servicio al cliente una persona muy amable y servicial gracias por la experiencia Muy satisfecho

Thanks for the service

Great customer service! Daniel the manager was very helpful Thank you

Daniel it’s super nice and kind and the units are super clean and in good conditions.

Clean and professional

Thank you for the service

Clean. Safe.

Buenas tardes me atendió el sr. Daniel excelente en todo el servicio muy claro en sus explicaciones y muy atento personas así son importantes para este sitio gracias y buenas noches

I never write reviews but I just had to share how above and beyond Daniel’s customer service has been. This man deserves to be manager and a raise!!! The only reason why I’m giving a 5 star is because of Daniel. Honestly, I have not been having the best experience with Public Storage even after being a loyal customer over the past 7 years. The corporation and its policy really do not care to provide excellent or any customer service. I spoke with Daniel a week before my move and he helped me reserve my unit. The day of the big move (going from one PS location to another PS location) the company website was nit properly working. It kept giving me an error yet managed to charge my credit card 5x. I called customer service and since they did not see any payments, I was asked to go to the location and pay there. I called the store and thankfully spoke with Daniel again to inform him of the problem I was having. Daniel assured me everything was fine. I asked him if they would honor the internet price, at first he said no they could not but I explained the charges were reflecting on my end so there was an issue with their website. He was aware of the problem and said he would honor the price. Daniel was so sweet, fully aware that I was coming across town during afternoon rush hour traffic, he waited for me past closing to help me. After the long day of hauling, resolving unforeseen problems, and dealing with traffic, I was so happy to arrive at the location and see him there ready to attend me. As per the company policy, he was not required to do anything of what he did for me. He did it out of the kindness of his heart and I am forever grateful for his assistance. PS should make him head of there customer service.

Que buena experiencia y atención , de verdad el señor Daniel se porto súper amable conmigo , te explica bien todo y te brinda una atención excelente!! Gracias señor Daniel.

Good Customer Service

Excellent customer service always on top looking for the options thks David

Amazing service. Daniel was awesome and extremely professional. Glad to have found this storage! Diana Guzman

Great experience with Public Storage and there amazing helpful staff. Moving to the Doral, Fl area and having my furniture shipped and stored with them has been a professional experience. Danny has received and taken care of our deliveries which makes us feel very secure. Thank you, guys. Robert M.

Thanks Daniel for ur Help

Daniel is the best! Super helpful and nice!

Daniel was so helpful and super sweet

I should put one star because of the malfunction of my unit lock but Thanks to Mr Daniel Valencia for his excellent disposition to help me i am puting 4. The lock in my unit was defective since day one I was having trouble to close it. Had to wigggle it a little… today i could not close the unit at all… almost two hours now since i could not leave and still he is trying his best to help me… I hope he can solve it even this is not his job here… i am moving and this precious time spent here was not in my plans 😩

Great services. Best ever!! Daniel was amazing. Thank you!!

Daniel was awesome and super helpful! Great service!

This place was awesome super good customer service. Has a very nice employee named Matthew who was well educated and extremely professional to answer all my questions.

Came in to ask for prices and the customer service was Great!

Buen servicio , muy amables , todo en orden , muy bien atendida por Mercedes y Raul.

Super gentil , buena actitud de servicio se las recomiendo. Isabel cruz gracias por tu atención

Gracias Isabel por tu servicio

Exclente atencion gracias a la señora ysabel A1 👍👌👌👌👌👌👌👌👌👌👌

Very nice place clean and the staff is very welcoming and professional I recommend them

Ysabel was very well informed and made my rental process easy.

Incredibly services Ysabel is a great access to the company

Excelente atención, Ysabel fue muy atenta y me ayudó rápidamente con mi solicitud.

Ysabel was wonderful . So professional and helpful. Thank you!

Very good property and the people are very professional and helpful to any question related to the rental unit

Ysabel is awesome. A real assett to your organization. Professional, helpful and with a can do disposition. Kudos to you

This is a great place! Thanks a lot Ysabel for your support!

Ysabel muy buena atención

Didn't have a good experience with the store rep. Asked about a unit and he said it was available online to check again, checked again and didn't see anything. Went in person and no one was there. Rang the door bell, knocked and no answer. Called back when I got home and said that I must have been there when he was working on checking the units and gave me MASSIVE attitude. This was no way to treat a customer who was interested in renting a unit. AWFUL CUSTOMER SERVICE....

Very good location, clean and the best of all is the staff, very polite and helpful.

Ysabel es la mejor persona y excelente espacio para guardar nuestros espacios. Súper agradecido.

Isabel es lo máximo en atención👍🏽

Excellent sercice from Ysabel!! Tks a lot!

Great place, great service, Isabel gave us an excellent service. Thanks Isabel. I will recomend this location.

Hi. I got great customer service from Ysabel. The facility was very clean and organized. I highly recommend this Public Storage in Doral to anyone. Keep up the good work Ysabel. I got excellent prices and customer service. I also bought boxes and supplies and got a great price for my storage unit! I am a very happy customer!!!! :)

Excellent customer services and good prices

Great location and good services by Isabel I will recommend it !

Mi experiencia rentando muy contenta gracias Ysabel por tu ayuda .

Amazing customer service, everything is clean following the COVID protocols I totally recommend it!

The customer service at this property is the best. Isabel is the most helpful agent, thank you!!

Excellent customer service, everything is clean. Totally recommend it. Thanks for great service Ysabel.

Excellent service, Ysabel is always helpful and very kind.

I went to buy 3 tv boxes and ysabel was so helpful . The place was very clean and followed covid protocols .

I had rats in my unit, I paid for it for almost 2 years $250 monthly, due to feces and urine I lost up to $1300 in furniture and personal stuff and their insurance is going to cover only $250 (only if they pay) ah! and $100 deductible.

What a pleasant experience . Ysabel helped me choose the right unit for me, very professional and likable ! The place also looks extremely clean and does not smell like moth balls. I highly recommend this Storage Place.

Excelente atención 👏🏻👏🏻👏🏻

Excelente

Encontre el storage que necesitaba, gracias a Kimberly y Ysabel

Excellent place to store! Great customer service, clean and quite location.

Gracias isabel por el exelente servicio

Met with Ysabel this morning, Excellent and friendly customer service. Very professional and highly recommended!

Isabel la manager del local es muy servicial te atiende con la mejor actitud. Tiene toda la información a la mano es muy clara con los números y sobretodo te encuentra lo mejor que se adapte a ti mi más ni menos recomendsdo

Gracias Señora Isabel por su buen servicios muy atenta.

Great customer service,explain everything about what you getting,100% recommended . Thank you.

How much is 4X4 space

FELICITACIONES A LA SRTA. YSABEL POR SU EXCELENTE ATENCION. EFICIENCIA Y ATENCIÓN RAPIDA GRACIAS

Ysabel was great thank you very much!

Ysabel was great and provided great customer service and experience. She was fast and very knowledgeable. Highly recommend her and the location.

Good customer services my friend rented yesterday thanks ysabel!

Excelente atencion, rapidez y calidad de servicio. 100% Recomendados

I have treat professionally by Susy. Excelent location excelent service

Cheap clean and not a lot of of traffic at the actual place

Quick and painless process to set up and get my storage solution! Ysabel Cruz was the attendant who helped me and she was very friendly, knowledgeable, and patient. Thank you!

Excellent customer service and support, staff people always willing to help. Very well recommended. Very clean place!!

We have our storage for more than nine years here. Is very clean ( things stored do not have dust!) and have many carts and the staff is friendly and professional. They contact you if a bill problem arises to solve it in a timely manner. I am very happy with the service they provide.

My experience there has been amazing!!! I got there last minute looking for a space not too big not too small. A girl named Susie helped me, super nice!! She gave me not only the best prices but the perfect fit for what I was looking for!! I highly recommend go seeing her cuz she solved my problem in a minute!!! Thank you so much!!!!

I went to by boxes and the manager ysabel have a great customer service

Looked nice and modern but it's expensive for just some storage area.

Gracias Isabel....muy amable

Excelente servicio y trato de la Agente Ysabel

Good attention and the storages are very nice

Great place, great costumer services...!!! 👏🏻👏🏻

Excellent service, Ysabel was very professional and quick, best service I had. The whole property looks very well maintained and easy access in and out. Clean floors, nice modern storage. Can't ask for more. Shaun Shariat

In a blink of an eye. Was looking for a grd. floor Public storage locker. Went on line, did a reservation, went on property, did a walkthrough, and in no time, got all paperwork done. Super fast. Thanks to Ysabel, for great efficiency and perfect consumer service. (Store @ 9600 NW 40ty street rd., Doral)

Excelente atención de la Sra Ysabel, el sitio está muy limpio y ordenado

I was very fortunate of been helped by Ysabel. Ysabel managed my request with a high level of mystic and professionalism. 5 stars for Ysabel.

Yo María L. Valdes, hoy hice la compra de un servicio para almacenar artículos personales en uno de sus almacenes o storage en el 9600NW 40ST Rd, Doral, FL. Debo destacar el servicio especial de la joven Ms Evelyn, fue atenta, profesional y paciente. Muchas gracias.

Excellent customer service given from Ysabel. She really is involved in the customer's requirement. The place is kindly reachable and all around looks clean and safe.

excellent customer service from maria! very clean location

Another scam. Public storage give you a fix price for a unit and 6 month later increase the price without any explanation. I have been in three storages with the same experience. A bunch of layer

Excellent Services srt Ysabel

Very clean and Ysabel was very helpful.

Great services, friendly and clean place

Great Customer Service by Ysabel. I really recommend this location to everyone.

Ysabel is a terrific help, from registering for the storage space to a quick tour of the facility. It is spotless, has an overhang, so you can load and unload without concern about the weather.

Isabel is a great employee and she takes her time with the customers... Thanks!

Isabel is the best she helped me with everything I needed.

Gracias Isabel por la excelente atención

I have been storing my goods in this facility for a while and it is always kept clean and the customer service provided by Evelyn and Ysabel is always amazing.

The space was nice and Evelyn was a great help.

Booked my 10x20 online for a great price. Pretty much no money for the first month. Evelyn called me immediately to schedule a visit to show me the ins and outs and give me my keys. Quick and fast review and she answered all my questions. A+ in my book!

It was a good experience and Evelyn was very knowledgeable and nice!

Great service from Ysabel ! Well run and organized as well

The facility is kept neat and the customer service presented my Evelyn is awesome! Highly recommend!

Conseguí la unidad perfecta,Isabel es muy amable gentil, hizo un buen trabajo; Quedamos encantado con ella por sus atenciones; gracias

Good customer Service crean property thank you Ysabel

The service was very good, fast and Ysabel was very nice and professional.

Excelente atención por parte de Ysabel

Excelente atención, unidades muy bien mantenidas, acceso muy cómodo, felicitaciones por la atención de Ysabel

Amazing storage! Staff incredibly helpful and kind. Highly recommended!!

Excelente locación muy buena atención por la señorita Isabel

ysabel muy buena atención y súper amable!!! Gracias

Great location very clean I had wonderful experience I’ll recommend to my friends this place thanks Ysabel for your excellent customer services

It is very clean, has good service and is very safe. It made me so happy that people attend you well.

Evelyn has awesome customer service, gives out good information and the facility is kept clean.

Evelyn and Ysabel are very helpful, courteous and considerate in their customer service. Storage units are the same everywhere. Price counts, but so does customer service. They are very personable and know most of the tenants. Thank you Evelyn and Ysabel

I went in today to request prices for various rentals and I could not be happier. The customer service is excellent in this facility. My family and I came later and rented 2 units and walked out very happy. The location is great, the prices are low and they have fast and friendly service. I truly and highly recommend this Public Storage to everyone out there!! They are open every day of the week and I could not be happier to know that all of my belongings are safe in is Public Storage facility. 

Excelente servicio un poco caro la renta pero es seguro lo recomiendo

Great location and very clean and organized. Excellent customer service!

Isabel es excelente tuvo mucha paciencia xq nosotros no sabíamos que queríamos y nos mostró lo que nos convenía ella es excelente buen servicio lo maximo Iadabel

Very satisfied with the service provided by Isabel today. She did help us with a transfer and found the unir we needed Highly recommend this Public Storage

Used to be a lot better. Looks like they had a change of management or ownership few years back, now most of the time the gate has issues and it’s open and some times we have to enter from the exit , then the prices keep increasing constantly . I would agree if they would maintain it but you can tell they don’t .

Their gates are only opened from 930am- 6pm...

Ysabel showed outstanding costumer service! extremely polite and helped me with everything.

An excellent experience, every time!! Wonderful service!!

The location was great. Evelyn was very professional and answered all 287 questions about the move in process.

Ingrid gave me a perfect attention! She is very good.

Price is ridiculous...shop elsewhere.

Very Clean !!

Great customer service from Evelyn and clean facility

Ingrid was amazing, she helped me with everything I needed. I highly recommend Public Storage

Excellent service when securing my unit. Ingrid was awesome and on top of it

The signing process was easy and fast. Using my storage right away.

Had the best service there. The counter personnel was very helpful and attentive, specially Ingrid. Highly recommend this place.

Is not only a super clean and well maintained building with air conditioning and bathrooms but also the people who work there are the best! Ingrid The team manager is amazing and the rest of the teAm are great too! A+

Clean and cold. Staff is friendly and easy access to location. Ingrid is amazing at customer service. I recommend.

Great service. Clean and friendly Public Storage. Ralph was super helpful.

I went with my wife to decide if we need to remove our things but manager Ingrid helped us in a very profesional manner, she explained that we could downsize and keep some of the things stored I also noticed that the property is SUPER clean I highly recomemmed this place

Had an excellent experience with my check in. There was an issue with the unit during our initial inspection. Ingrid had notified the District Manager Mike Trout and the issue was resolved immediately. Thank you both for your help and professionalism.

The experience was great and the customer service was excellent. I definitely recommend them for storage! :)

Great location always clean

Good place, clean and safe.

Alain is the man! Clean facility. Super easy to use.

I went in to buy boxes and alain was very helpful in helping me pick out what i needed at a discounted rate

The clerk is pretty good.

Great location, very nice facility and staff is always helpful...

Excellent customer service! I would like to recognize Maria Ysabel Cruz. On my move-out date, she went above and beyond to assure the process was easy and stress free. Moving is already as frustrating as it is but Maria helped me by verifying if all was well while loading the truck and checking out of the facility in a friendly manner. Thank you for everything!

Jasmin was very nice and helpful in finding me space will recommend to friends& family Thks again

Awesome customer service!

Excelente servicio de Rafael

I have used this storage facility twice and will use them again if and when it becomes necessary a third time. Ingrid and Jasmin are very courteous and the place is clean and in a very safe neighborhood!

Great staff. Made my moving easy. Very clean facility.👍🏻

Excellent service thank you Jasmin for your help

Christina is an incredible brand ambassador and Amanda was very pleasant and helpful. Great location and great people.

Great service!! Jasmin helped me finding the best deal in town !! and my unit is close to the elevator :) thank you J!!!!!

Jasmin gave the best customer service, she's the best ever!!!!

It used to be cleaner and better kept with the old owners

Good location clean and secure facility

Secure closed place, lots of carts to move a lot of storage

Use this storage for 6 months.excellent place no complain

Best storage facility, super clean and great management!

The place was clean and well kept Storage was good as well.

Edgar is the best!!!

Ralph is extremely customer service oriented, informative, helpful & efficient! The location is clean, well maintained and prices are fair.

Exelent

Susan was such a great help. She really is amazing. The customer service was amazing. My was going bad and she just made it better.

Great Services, Thanks for all your Help

Great staff, clean and safe storage place

Excellent and fast process. Great costumer services

Edgar always very professional. Great experience and clean location

Excelente servicio

Niceeeee- very clean!!!!

Easy access facility and clean , recommended to a friend and Imara helped us all out!

I recently vacated from this property , needless to say its a clean facility and awesome management ! Thank you Edgar and Imara!

Me resolvieron muy bien

Recomiendo public storage del doral xq son excelente y tienen el mejor costumer services Edgar y heidy son los mejores

I hated everything about it...I made a reservation online...and then I preceded to call....the lady told me that they close at six....but she failed to tell me that I had to be there half an hour early...so when I arrived 10 minutes to close...she told me that it was common sense that I had to be there early...where does it state that I have to be there early..it doesn't say it online or when I called....the lady was super rude....and preceded to tell me to call her boss....when she knew that his office was closed....never bringing my business there again...the sad part is all the great reviews that I read only to be let down by such a rude and incompetent woman....

Edgar and Imara were fantastic. Awesome service. Thank you guys!

Great service

Thanks a lot for all help in PS !!! Paulo

Excellent Service!!! Excellent location and space!!! I recommend this location.

Excellent customer service first time getting a storage Edgard helped me find the storage that best fit my needs. Super nice and knowledgeable.

This storage facility is clean, and the service I have received is always great. Edgar has always been courteous and helpful.

Great customer service thanks geydis and egdar

Muy agradecido con la atención de Edgar Detenidamente recomiendo este storage

Excellent customer service at this place. Edward is been great providing all the information that I needed and he was very helpful at all times. Really recommend this place.

I use to regard myself as a happy and satisfied customer, however, Will the previous property manager was replaced by the new Property Manager Edgar, and now I regard myself as a discontent and unsatisfied customer. Will (Previous Property Manager) was the epitome of customer service and use to keep this facility clean and up and running. Edgar keeps this facility filthy and disgusting to say the least, but above all he is extremely rude and is the epitome of poor customer service. I will soon be taking my business elsewhere, where I am appreciated, valued, and treated with respect. To all those prospective customers, I strongly suggest that you look for another facility nearby.

Wil is courteous, helpful and attends to the facility in an excellent manner. He stays on top of matters, keeping the area clean and organized and is always more than willing to assist in every way possible. He is an asset to Public Storage. From a customer of over 6 years at this facility---I have been a client since it was owned by StorAll--I can honestly say that he is simply the best in every way!!!!!

I am client of Public Storage at 9600 NW 40 st I would like to thank Edgar for great customer service. He was very helpful in all aspects of the operation and I would like to congratulate you in having such a great employee and to keep up the good work in hiring quality people to represent your fine company.

I was very impressed with Will and his patience with me in just finding the right size storage and the best location from what he had available. Will also explained everything in detail. I found the experience of selecting a storage unit very efficient and above all of my expectations. Will is friendly, yet very professional. I also liked the cleanliness and all of the security measures available which made feel comfortable which choosing this location. I would recommend this location of Public Storage to others and specially kudos to the Management for having Will there to assist. Ima Pazos 6/13/14

Will was excellent

Great customer experience with Edgar. He is fast, clear and helpful. To the company. - It would be great to have a vending machine back

Hago saber que tanto mi hija como yo hemos depositado nuestras pertenencias y siempre tenemos el mejor servicio del Will como profesional de du trabajo.

We moved from Virginia Beach to Miami so we reserved this unit while still living in Virginia. Dealt with Will over the phone and he was very accommodating. Once we arrived Will again took good care of us helping us as much as he could as we were renting multiple units from multiple facilities. This facility is very well kept and very easy to move things in and out of.

This is a great facility. Will, property manager, is really helpful with everything.

Good customer service and excellent maintenance , mr. Will is polite person and all the time available for resolve one's problems.

Clean facility, temperature is adequate, prices are fair. I set up automatic payment and never had any problems.