Jazmín muchas gracias por tu ayuda con mi pago
Thank you Edna you are amazing Great xustomer Services fast service and Easy to use ay great prices
Thank you Edna for helping me find a combeniant location close o my home
Edna is amazing I seen her taking on three customers at once, helping take payments guiding customers to there unit and helping me with my questions all at once, best customer service, location was easy access and clean , great experience
I have been a client of Public Storage for some time now -- and there is a VERY good reason for that. The office staff, in particular Edna, is friendly, professional and helpful, and the quality of service has never been anything less than exemplary! If you go in ask for Edna she’s great!
I hardly ever leave reviews but felt compelled to leave one for Edna. She provided amazing customer service and great mannerisms. Thank you Edna for making our experience as smooth as possible!
Edna thanks you for your patience as a senior we truly appreciate the help and the easy fast access
Customer service is the best. Specially Edna. She saw me trying to post payment and she made time ahead of my scheduled payment to help me . Edna needs a raise for great customer service.
Gracias jazmín por tu ayuda
Angie was very helpful she help me.alot and help me with the app to open the gate awesome service thank you
Gracias Edna por el servicio excepcional, todo fue rápido y económico. Mi espacio es perfecto. Definitivamente recomiendo este lugar muy buen horario y locación
Edna was amazing , I'm a long time customer and this place is amazing the service is impeccable and the location is great , the manager Edna is warm and welcoming, we love going to our storage unit in hopes we see the amazing manager
I never leave reviews, but this time I absolutely had too. I’m pleased with the customer service at this location! Edna graciously helpful. She answered all my questions and concerns I had. Edna if you read this, thank you soooo much!!! I appreciate you!
Edna C. Is such a lovely lady always so helpful. She greets us with a smile that brightens the room.
Excellent worker and people oriented Edna Mosi, Help me with my storage. Great worker!!
Jazmín asome service and great help
Gracias a Jasmin buen servicio
Rating 5 stars Because I have to thank Edna she helped me so much transitioning to my new storage space she was extremely helpful and patient with me when I had so many questions I totally recommend coming here
Great customer service! Very good experience. Highly recommend anyone to come here very helpful. Edna was the best!
Great place, great service! I loved Mos and her service.
I highly recommend this place. It’s really clean and Edna made my experience more pleasant with her kindness and diligence.
Great customer service from Edna!! Definitely recommend this place & ask for her! Won’t be disappointed
Edna was amazing and made the process simple and hassle free.
And she was very patient.
I'm so happy with all the help that Angie and Juzman provided to me last week. I had a lot od issues with my the lock of my unit and they fixed for me right away. I highly recommend public storage and most of all the friendly service! 16045 foothill blvd
What an amazing experience and excellent customer service! Thank you Angie for making this a smooth experience!!! You rock!
Edna was very welcoming when I came in on Monday. She gave me the best options.
Edna was very friendly and helpful with all my questions. Good customer service!
Went in a couple days ago and was greeted by Edna. She was very helpful and answered all my questions.
Angie was amazing. She set up an appointment prior to coming. She was waiting for us, showed us the unit and how the entry is used. She explained everything thoroughly. She made sure I received my refund for lock from sister property. Good job hiring her. She's the best!!
Angie is truly amazing! Who would ever think great customer service to be experienced at a storage company. She greeted us at the door with such a friendly personality, it brought sunshine to our day! Angie was thorough in explaining and showing us our unit.
There are storage units everywhere, but the experience of this facility is unparalleled. Thank you Angie!!
Angie IS a person she is very presentable on communicating efficiently friendly person and she speaks very polite towards me she answer all of my questions thank you Angie you your the super best amazing wonderful
Angie is awesome. She hooked me up with not just a deal but with an awesome location.
I came to this location. And Angie is amazing and she help me allot
Juliana and Angie gave me good service
Juliana i Angie best customer service…
Despite the bad mood I was in, Angie greeted me with a smile and was, not only understanding, but extremely helpful ! Thank you!
The manager there was very helpful I don’t remember her name. I believe it was Janet
Angie was very helpful, definitely helped me with all the questions that I had. Super friendly and made renting out a unit very easy.
Muy buen servicio al cliente. Angie contesto todas mis preguntas.
Angie is wonderfull she o
Is full of joy she is the best always helping me she maintains it super clean best place here angie makes it great
Angie was great. Super knowledgeable. And a sweet heart helped me from step 1 to the end. A pleasure to do business here. Thanks to Angie.
Angie was very helpful assisting my grandmother the other day and today when she called I appreciate her for doing that
Angie was so perfect Great customer servicié
Im very happy with the attention angie gave me thank you so much
I am moving out from Yarnell to Angie's location because of her great customer service
Angie fue muy amable muy sonriente y Feliz nos juntamos dos personas compatibles
Yo tenia unoas preguntas sobre una uní nada y rafale me ayudo con todas las preguntas .muy buen servicio
Rafale has very help he answers all the questions I had.
Angie gave good service thank you
Came to see about a storage and spoke with Angie and she is vary helpful and knows her job she will set you up with the right unit for your needs of storage
Outstanding services receive by Angie great location super clean right off the freeway easy access drive up spaces
Thank you Angie for the great customer service you provided the minute I walk into your office asking for prices and because of your great attitude and personally I decided to come back to you great clean property and I love the tour you gave me
Angie helped us today very helpful and kind thanks Angie!
Very professional helpful and got things done thank you Angie
I WAS GREETED BY CARLOS TODAY HE HELPED ME OUT WITH MY UNIT AND LET ME TELL YOU AMAZING SERVICE HELPFUL WAS RECEIVED WITH A SMILE AND ANSWERED ALL QUESTIONS BY FAR THE BEST SERVICE I EVER RECEIVED I HOPE PUBLIC STORAGE APPRECIATES AND VALUES YOU BECAUSE YOU HELP ME TODAY AND YOU MADE THIS MOVE EASY AND STRESS FREE!!! Amazing amazing service!!!
Angie was an amazing customer representative and she helped out a lot . Thank you for your patience
Angie was great she help me with the app to open the gate thru my phone
What can i say Angie is just incredible
Thank you Angie For all you do always helping me find Solutions always assisting me with a great Attitude very smart girl her customer service is outstanding she is always non stop always on the go she can handle everything and anything always happy and her smile is everything property is very clean her office bathroom always very clean smeling fresh she maintains this location very secured been here since 2021 never had any issues and of course Thanks to Angie !!!!!!!!!
My experience with Public Storage (at least at this facility) has been that they are predatory when it comes to their pricing. They baited-and-switched me with what appeared to be a great introductory offer, but within a couple months, they send you an email notification that they are raising their prices. This pricing increase steadily goes up to where now, one years later, my monthly cost is almost double the initial pricing advertised. They seem to know how hard it is for people to move their items once they've been stored. I will be looking to move to another solution very shortly, as the ongoing costs (that could increase again at any time -- arbitrarily justified by the company without proof of necessity or market statistics) don't justify the benefits. This company is not for those who are looking for long-term storage. Look elsewhere! Capitalism at its greediest. I give it two stars only because no break-ins have occurred re: my unit.
NOTICE: The Response from the owner (a.k.a. team here) seen below is exactly the kind of feedback I received when I asked them to address the issue each time they raised the rent. Each time they were courteous in their apology. Each time they told me it was out of their control and rates were based on corporate policy. I don't believe anything they say at this point.
Went in a couple days ago to get a storage unit. I was greeted by Angie with a highly positive attitude and very knowledgeable. She was very nice to me and explained the different type of units she had available along with their size and capabilities. Thank you Angie for the great customer service you provided. Place is clean & units are also cleaned. The best part yet , it’s only a few minutes from my home.
Angie is the best! I’ve never seen anyone at public storage take care of their customers like her. I feel appreciated as a customer and will definitely recommend my family and friends to Angie at public storage! Thank you!
The office was clean and there was great customer service! Thank you Angie for all the help!
Recently rented a storage while getting ready to move out of state, Angie was very helpful with getting me the proper unit, property was very well kept
Angie was very helpful and I had an easy time due to her help
Thank you Angie for the wonderful service great personality super professional clean place and the best gate access
The gentleman was very helpful thanks again
Angie thanks you are wonderful
I appreciate you angie for helping me with my storage your so great at what you do ext3mely the best customer service very professional
Excelente servicio de Angie muy amable gracias
Omg !!!!! Angie thank you for helping me find the best unit on the 1st floor if you need storage don’t go elsewhere go see fantastic Angie great location right off the freeway clean property I trusted her the moment I walk into her office
Walk into this office and met angie wow she is spectacular her office smells so Fresh Clean everything about her is perfect Great attitude
Angie is amazing great service great clean location personally Wonderfull
Thank you Angie for the great customer service you provided me with and finding the best prices on my new unit
Janeth was the best you need more people like that!!!
Josue was super knowledgeable and helpful getting us the most affordable rates. Really good service
Today Josue was very kind and helpful.
Josue helped me log in to the ps app to open the gate easier and he was very helpful.
Great customer Service thank You Angie
5 stars for an amazing experience. Angie was very helpful and professional, made sure I had everything I needed to help me move everything out my house and into a perfect size storage. Thanks again Angie really appreciate it.
Josue A. At Sylmar location was pleasant and very helpful. Quick and efficient, also friendly.
Josue was a great customer service very helpful
Receive the best customer service from angie she is just so unique
I am a current customer at paxton but I came to make my payment at Angie's and she when above and beyond to help me male future payments and to get Into the gate with my phone without me having to get off my car and touch the key pad no one else had given me this information she is a awesome employee
Angie was super helpful and explained everything carefully 2 thumbs up
As i was shopping around for storage one a sunday morning im so glad i came across angie She is wonderful explain everything her customer servicio was wow her personality made me rent here súper clean locación Office smells Amazing clean refreshing
Thanks Josue appreciate Very Good Service..
Thank you Angie for your help every time I need assistance you always there to help me thank you for your service and great location on keeping my stuff safe and keeping a very clean property great personality
Angies service was great and fast es todo
Thank you Angie for your wonderful help I would be completely lost without your help great attitude awesome personally and very profesional super great clean facility she was just awesome
Thank you Angie so much for your help thank you for being so amazing person great personality great clean safe location she maintains this property sharp
Thank you Angie for making my phone as a remote for the Gate Angie is wonderful great service great personality and great clean location
Angie is great customer great she is great in helping find storages spaces and sne listens when people are having issues and changing storages she is always calm And given me the. Best Advice on saving money on deals that public storage offer great location and short distance from so i really appreciate Angie at this san Fernando valley great location and safe Amsterdam secured thanks to Angie
The good.,..Yes the staff there was very helpful and friendly from helping me push the button on gate ,,to all the legal stuff on computer ... lots of room for your car to access the area
They have flat bed carts that can be used
They have insurance for everyone it's a must
the price is very reasonable..
Lots of cameras
The.not so good...is
..didn't see no electricity to plug in
The walls constructed with with drywall
the doors are flimsy not so strong..
Other then that I would say go ahead and store the junk
I want to thank angie for her wondefull service
Angie is number 1 she is very good she answer all of my questions and I recommend public storage because of Angie she has good customer service
Angie is a great help and offers great customer service. The first thing walking into the office, I noticed the wonderful smell and how clean the property is.
Very great service! Angie was willing to help out with everything I needed! I highly recommend her service and she’s willing to help out with any unexpected outcomes!
Angi Was increíble very clean place and Best service thank you angi
Angie is a very helpful person, and we’ve been with her many years. Great container service and always helping in any way. There should be more people like her.
2 story building with a lift (not even an elevator) that doesn't even fit their carts and ONLY stairs. The whole thing is awkward and difficult.
The lift to load up to the second floor was not big enough to fit a cat to car things. Half of the building had been in a fire and looked in really bad shape. Would NOT recommend this location!!
I Just want to thank you Angie for the great customer service and her personally Is spectacular and very clean property
This was a very clean location, and Alonzo was very kind and helpful !
Lugar muy seguro para lo que se ocupa
Angie was great very helpful she even helped me download the public storage app on my phone please give her a 20$ raise she deserves it God bless
Great service! I can in looking for some room options and Jackie was very nice, informative and helpful in showing me around! Booking a reservation soon!
If you need storage don't wait go see Angie she is wonderful and helpful
Currently going through a very stressful move , I’m glad I stopped by this location because Jackie went out of her way to help me find exactly what I needed thanks again Jackie !
After shopping around for storage I'm glad I stop here and met wonderful Angie she was very attentive at what I need it great Clean location and her service is the. Best
ANGIE. ANGIE ANGIE !!!!!!!!!!
THE PROPERTY MANAGER IS THE BBBBEST!!!!! ID GIVE 20 STARS IF I COULD SHE HELPS YOU EVERY STEP OF THE WAY AND EVEN HELPS YOU TURN YOUR PHONE INTO A REMOTE I AM SOOOOOO HAPPPPPY!!!!!!!
I am happy I found Angie she gave us the best customer service as we are going thru a last minute move she was beyond helpfull and explain everything in detail very professional she is very courteous friendly spectacular attitude very attentive and very very very clean location her office smells very clean
Thank you angie for the great service very clean and safe place and her awesome personality
Angie great customer service property Nice and secured Best in the valley
Thank you angie was extremly great
This facility is always clean. This is one of several locations where I store and the manager here is always very nice and helpful.
This is my 1st time getting a storage unit, and it was the an easy process. Angie is awesome She was very informative and answered any questions that I had. Made me feel At ease with the entire process. Thanks Angie for your help !!!
I want to thank angie for b
Helping me in this moving process explain everything good super nice service beyond the best
Angie is spectacular se gave a easy acces unit
Angie is always very helpfull and the Best customer service very clean place AND great safe place for storage thank you Angie for the wonferful service you provide to me and every single customer that you assist awesome personality
I'm so glad came I stop here as I was shopping around and Angie was spectacular wonderful help she help me find the right space for me place is. Very clean and office. Smells so fresh and clean
Angie is the best she gives me a really good service
I walk into this public storage looking for a unit as. I Will be leaving to Utah and Angie welcome me with a great customer service and Was very attentive and took her time to show me units and gave me options and i will be renting with her because of Angie treatment and very clean location and secured her office smells so fresh clean
angie wad wonderfull she made my rental experience so easy she explain everysingle thing the unit was just perfect for my business clean unit clean property and perfect customer service thank you angie for my wonderful experience
Needed some filler (bubble wrap, packing peanuts or newsprint) for a project I was working on, I explained to Rafael what I was trying to do and he was able to help me figure out what my best option was. THANK YOU Rafael!!!
I want to thank Angie for the wonderful experience thank you for helping me do the e rental and helping with the download the ps app great location very clean
I been using this property for a couple of years Angie always been helpful and great she is doing a excellent job very good recommend this property to everyone but specially Angie she is the best guess what after 5 yrs I keep coming back to see Angie cause she is the best !!! I always keep coming back to her
And it’s now 2022 and I came back to this public storage Angie provides the great customer service and I love coming back to her now they have the ps app and I can open the gate thru my phone I have always trust her storing my business stuff here very clean and extremely safe I will drive millions of miles just to come stored at Angies she is the best amazing personality
I wish I could give Zero Star. They increased my rent $50+ WITHOUT notifying me. I didn’t receive no email or mail regarding this. I rechecked my email again and again and found none. I contacted them multiple times regarding this issue. They kept transferring me to different people and at the end I got transferred to the executive office which no one picked up. I left a message with my number, account number and what happened and they never called me. Manager at this location told me they increase the rate annually and then I asked why they increased mine after only two months and didn’t have any explanation and said he doesn’t know why. I also removed my stuff on the fourth and asked them to either waive the rent or charge me for those four days only but they said no and they charged me for the full months with an extra $50!! I called them multiple times no one helped.
Worse of the worse. They drain your money out of your pocket. Do more research and find some place better that here.
Angie thank u for being the best
I want to thank Angie you were awesome very knowledgeable with our storage needs thanks . I strongly recommend this facility.
Went looking for storage without any idea of what I was doing. Janeth was super helpful and assisted me in finding what I needed