Public Storage Self-Storage Units at 143 E Lake Cook Road, Palatine, IL
of
6
Address
143 E Lake Cook Road
Palatine,
IL
60074
Full Service Kiosk Available
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
-
5'x10'Online only price$ 57/moSmall 5'x10'- Outside unit
- Drive-up access
$ 57/mo $76Best Price Label -
10'x10'Online only price$ 100/moMedium 10'x10'- Outside unit
- Drive-up access
$ 100/mo $134Best Price Label -
10'x15'Online only price$ 164/moLarge 10'x15'- Outside unit
- Drive-up access
$ 164/mo $218Best Price Label -
10'x20'Online only price$ 218/moLarge 10'x20'- Outside unit
- Drive-up access
$ 218/mo $291Best Price Label -
10'x20'Online only price$ 240/moLarge 10'x20'- Outside unit
- Drive-up access
$ 240/mo $320Best Price Label
Nearby Self-Storage Locations
Self Storage Near
2213 N Rand Road
Palatine
IL
60074
Self Storage Near
2025 N Hicks Rd
Palatine
IL
60074
Self Storage Near
1385 E Dundee Road
Palatine
IL
60074
Self Storage Near
20 E University Drive
Arlington Heights
IL
60004
Self-Storage Near Palatine
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Palatine Storage Units Near Rand Road
This Public Storage in Palatine is a convenient self storage facility with rental options for customers right off of Lake Cook Road, just west of Rand Road.
Daytrips out to the beautiful surroundings of Deer Grove Preserve are a little easier to prepare for when all of the right equipment is kept together in a 10x10 storage unit at this location, from fishing gear to hiking and biking equipment and even cross-country skis.
A 10x30 storage unit can be a life-saver for families near Deer Park or Kildeer who are quickly running out of space for spare boxes, shelving units, furniture or large appliances.
Nearly all of the options at this location are outdoor storage units, which means customers can drive right up to the door of the unit and easily pack up or unpack from a vehicle.
For folks searching for somewhere to store a car, truck, SUV, motorcycle, boat or RV, this location also offers a large selection of vehicle storage and recreational vehicle storage options.
In addition to a gated storage area featuring key-code access, the property manager also lives on site at this location, helping customers find peace of mind when choosing the right storage space.
It's hard to find a better way to describe Palatine than the village motto of "A Real Home Town." Public Storage looks forward to helping the area's residents and businesses tackle any extra space issues with cheap storage units throughout the year.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 265)
Mike was very helpful and took care of everything and answered all my questions.
Great experience - Followed up to see if I had any needs.
Mike is very attentive to your needs. He's very considerate and conscientious.
Worked with Mike, the property manager at the Palatine location, who was extremely helpful in helping me find a storage parking site. Thank you!
Highly recommend this storage facility! Clean and affordable!
It is impossible to reach a representative on the property to close my unit. The one time I did reach a person I was routed to the main customer service number that never seems to be open even when calling during normal business hours and a portal that does not allow you to select a move out date. This has been an ongoing issue for the last week.
The experience we received from Manager, Rick, was flawless! We opened a few larger units. The time, effort and ease of it all - was superb! Rick was knowledgable, friendly, helpful and made this process for us - easy and convenient. The property is well kept and I've recommended this location to friends/family and would to anyone! Thanks for everything, Rick and we look forward continuing our business here. Tim and Colleen
We only rented a unit for a short time but I would definitely come back here if we ever need to again in the future! Everything was simple and easy and Mike was great to work with. I never doubted the safety and security of our belongings.
Mike helped me a lot thanks
Great experience, proper and timely communication.
Unit and app were great. Mike was awesome and helpful.
Storage
This was possibly the easiest storage process ever. Everything was handled on-line, efficiently and quickly. And we had a prime location! Mike was very helpful in setting us up and terminating our lease when we were done. I would use this facility again in a heartbeat.
Mike was super helpful getting my units set up!
cheating people, speaking untruths, the promotional price increases by 40% after 3 months. after submitting an uncomfortable review, a representative calls to ensure that he will fix everything, but the same thing happens again for the next month, I do not recommend this storage to anyone
The property manager Mike was extremely helpful, efficient and fair. He accommodated my need immediately and even reminded me after I vacated to cancel my membership so I wouldn’t be charged additionally. I highly recommend using this storage place
Mike was a great guy very nuce person
Thank you so much for your help Mike
Mike was helpful for my earning space thank you it is great
The individuals here are always very helpful. Easy in/out for car storage.
Thank rick for your help. Appreciate all the help
Richard was great nice and polite knows his stuff He helps me with the app thank you so much
My lock was rusted and Manager Mike bailed me out with some WD-40 and stuck around for 15 minutes until the lock opened up.
Mike B is great to work with he answered my questions on a timely basis. Down to earth guy
Location is convenient, facility is clean and well maintained, and great customer service. Mike friendly and helpful, and does a great job. Thanks
Mike has providing a really good service
Mike is very helpful, he helped us in our moved out and very professional!!!
On May 6th Property Manager Mike provided great customer service. He returned my call within 15 minutes, coordinated an in-person meeting, answered all my what if..questions and helped me put in motion a way to fix my problem. Follow up on the 16th of May, Mike called me to let me know my problem was fixed. He even reminded me about an option I had for my sister. Great customer service.
Mike property Manger was very helpful with my last minute request.
Martez you are awesome thanks for the help
Mike was great and very accommodating to my needs. Great place to use.
Mike was very helpful in getting the storage unit and answering questions . Extremely easy process in getting a unit. The Public Storage app was also easy to set up and use to gain entry. The unit was clean and met all expectations.
Mike was very helpful, he shoveled to he front my unit on the first day that I rented and the next week h we h we loved our to with as frozen lock is so ur. Very friendly .
Mike is very helpful and a good dude. Units are clean and fully sealed from others which was a big plus
Mike was kind and thorough with details about the rental. Access is secure. Enrollment was contactless. Thanks for offering added supplies to make my move easier.
Excellent service and Mike was very helpful with questions about our storage unit. Highly recommend!
Mike B was great! Good service.
Thanks Mike! You were very helpful in setting up my 2nd rental. Very friendly!
Rented for 2 & 1/2 years / all very good people!! Especially Mike ! Thank you to all
Mike was super helpful. Set my reservation up like a real professional. Answered all my questions.
Mike was so helpful. Great place!
Great customer service, the man were very helpful and nice.
I am a long-time customer of Public Storage. Today I needed to rent an additional unit and I was greeted by Jason. He did an unbelievable job for me. He was polite, courteous and obviously knew his business with respect opening a new account. It was a seamless experience
Have been using this place for a couple years now. And so far the employees have been really helpful. I give them 5 stars fornthwir customer service
Mike did a great job and was very professional.
I met Mike and Jason on two separate days and they were both very accommodating. Great guys and pricing is A+👌🏻 I highly recommend this place!
Great experience. Mike is the property manager. So helpful. Not only are they good when you first sign up, but they're always available to answer questions at a later date. Highly recommended.
I shared a storage space with my mom Joy for many years. We recently moved out of it due to my mom moving out of the area. This facility was always very clean and the staff, especially Mike and Robert, were very professional and helpful and friendly. I would recommend this Public Storage to anyone.
I would not recommend this place to anybody! They have the absolute worst staff, both on location and at the corporate level. Nobody ever answers the phone! My unit was leaking and the only response I finally got after multiple phone calls was call your insurance company. If you have anything to throw out on site, they charge you $75 to unlock the dumpster! My rent here has more than doubled since I initially started renting! Much better companies and locations nearby! UPDATE: After a call from Mike today, I double down on my review. He is combative, does not listen, admitted to poor handling of a situation while I was in my car trying to leave the other day and has absolutely 0 common sense. PRE WARNING - 30 day notice means nothing - they will still charge you for the full month (calendar based) despite your notice or move in date.
Mike B. is the best. He provides exceptional service. Always very informative and helpful. Always a pleasure to work with!!!!! Go and see Mike whenever you have storage needs!!
Lainie is a delight to work with! She is one of the friendliest people you will ever meet. Lainie is very knowledgeable and will help get you setup with the proper storage unit for your individual needs. This location is always clean, safe, and welcoming. I would highly recommend this facility for your storage needs.
I enjoy coming here to make my payments even though it’s at another location! Lainie is the best she’s so friendly!
Lainie has been a great help at this location. This winter when they plowed the the facility, they plowed my unit door so I could not open it. Lainie offered to help shovel it out . I really appreciate the willingness of this employee to resolve the issue. Thanks again
Thank you LAINIE for the special supervision and making me confident and comfortable.
Five stars for empliyees. They care about the people renting the storage units especially lainie. She has been very helpful and on top of things. Storage can be a bit expensive tho. 3 stars there
Lainie was very friendly helpful and found a great space for me on short notice ,highly recommended
Lainie is very nice and friendly
Laine was awesome to work with. She had all the answers and is so cheerful to work with.
Laine was great to help with the move in process and got us all setup with our storage needs
Me agrada por ser limpio y agradable el personal
Lainie is the most welcoming person I’ve met yet! After leaving her store I went to cube smart down the street to compare prices and units. Front desk lady there was very dry, barely gave any interaction with me and didn’t seem happy with her job. As soon as I left cube smart, I immediately called public storage and placed my reservation for a storage unit because of how welcomed I felt with Lainie. She was very thorough with the information and made sure I understood everything. Highly recommend this location!
I have been using this facility for about 2 years now. They are always very friendly, the place is always spotless, and I never have any issues to speak of. Recently I stopped in to make a change to my billing and Lainie was terrific in explaining everything and what my options were. I greatly appreciate it. I highly recommend this facility!
Lainie is always very friendly and helpful i enjoy when She waves at me when i drive by, Also great customer service
Lainie is the best! Excellent service and very experienced!
Lainie was very helpful with Renting the space to me today. She is very knowledgeable and friendly too!
Been a Customer for Years . . . ALWAYS GREAT SERVICE . . . SEE LAINIE . . .
I had a great experience checking in and setting up my storage unit. Lainie was terrific! She is very personable and very thorough in explaining every detail about the facility and it's use. Thank you Lainie!
Great service from Lainie.
Lainie was absolutely awesome made the hole process so easy thanks Lainie
Lainie - very friendly kind very funny. Very energetic we need more workers like her.. 👍
I'm super happy with the service and the expirance here with Lainie and their are very few people who are like her that makes sure her clients come out happy and what they need to be done. I came and got everything done right and I was ready to go. I've gone to other storages and never been to a better experience so highly recommend coming here with Lainie
Very nice workers I had a great time while I moved my storage and her name is LAINIE and shes a wonderful and very helpful person. I recommend coming here whenever you need a storage unit.
Lainie was extremely helpful, nice and professional. I felt well informed when I signed up for a storage unit today 👍👍👍
Lainie was amazing in helping me set up auto pay and explain how to use online services. But she's such a pleasure I think I'd rather always go in person.
Lainie was great help she’s such an amazing person you guys should hire more people like her she was very helpful courteous.
I would like to express my experience with the property manager, Lainie at Public Storage on Lake Cook Rd. Palatine. Excellent customer service and extremely knowledgeable of my needs. Highly recommend her, she’s an asset to the company!!
Lainie is a great people person. She helped me out with a billing issue in a professional and kind way. She’s a keeper!
LAINIE is a true delight! LAINIE was welcoming, friendly, cheerful, knowledgeable & very helpful. LAINIE is a refreshing person!
Lainie was a ton of help!! Very friendly and knowledgeable when it came to answering any and all of our questions!! Thanks again!!
Lainie was fantastic a great help and asset to your company. She was very helpful
Lainie is always very helpful and cheerful and i recommend this facility it is well kept up and clean
Lainie was great to work with while I was inquiring about storage units. Super helpful.
I recommend everyone to rent from this public storage. Lainie is extremely helpful and patient. Her warm personality and excellent customer service made me sooooo happy and truly satisfied. Thank you Lainie keep up the awesome work❤️❤️🤝
Jack came thru in a crunch and helped me out. Top notch customer service
Laine was an absolute delight to work with. Helped me get the right storage size for my needs saving me money. Really puts customers first! The unit was clean and met my expectations. Highly recommend working with Lanie and using this storage facility.
Came in to check out some units Im planning on renting in the near future so I went in to price check met a man name Rob who was very professional and very helpful! He showed me a couple of units and I liked what I saw the property was very clean and Rob went above and to answer all of my questions. I will definitely renting in the near future and reccomend anyone else that has storage needs go see Rob
Lainie tried to solve a rent issue I had. I came to look at options. My car died while I was in the property and she JUMP stated my car for me. We bonded. Because of her I’ve decided to continue my stay at public storage just because of her outstanding customer service and personality.
Great friendly people. Always helpful to the questions I have. Thank you
I had one of the best experiences of my life during a stressful time. Moving is so difficult especially during trying times and Lainie made my day and my move so much easier. Her experience and humor and attitude made the entire transaction so much easier and actually pleasant. I hope that she gets the kudos that she deserves. Thank you Lainie!
The previous manager, I think his name was Mike, was such a great help. I just went in and Mike is no longer working there, and the current manager was no help, and the place doesn't look as clean at all. Will be moving my things by the end of the month.
Easy access location, EXTREMELY efficient, knowledgeable and friendly service from Brenda (she's awesome). Site and storage room were clean with simple directions to access our rented space. Couldn't be happier! I've had two room for about a year....One wasn't enough to "declutter". Recently I cancelled the smaller room and consolidated remaining items into the larger room. Lainie (the new Mgr at this location) was extremely helpful, friendly and knowledgeable with the process of closing one contract.. MOST importantly, we had an extended conversation as to exactly why I downsized to one room. I explained that it was because the the MULTIPLE price increases that have been passed on to me since I rented the first room in 2018 and the second in 2019. No reflection on the management at this specific location....she's great ! L Just a reflection on the corporate decisions. Funny thing about messing with your good long term customers...once you lose them...it's MUCH more difficult to get them back. I still am renting the larger room. In the future,, should I need another room ever again, I will ask for exactly how long they will hold the rental price ( in writing) .
Laine was awesome. Very helpful.
Lainie was an awesome help!
Lainie was great. Saved me a whole lot of $ when I needed to transfer to a smaller unit.
The guys are always super friendly every time I stop by. I met 2 new people today. Also awesome.
Lainie and Rob was very awesome to work with the treatment was just the way I loved it! Thanks Guys!!!
Lainie was very informative and showed me several open spots. You will definitely have my business because of her.
I vacated my storage space today. Lainie was extremely friendly and helpful. The location was very convenient for me. I would definitely rent from this location in the future, if needed.
Lainie was extremely helpful, best help i have experienced in over a year of being a customer!!!
Lainie helped me move into my unit today and I am forever grateful!!! She is very knowledgeable and kind making sure I get the best deal out there. She is just amazing!!!! Pleasure working with her and will definitely recommend this public storage location!!!
Public storage will not send out a bill..they charge $10.00 to pay by phone..the late fee is$20.00...they Do Not make it easy ..and do not care too
Came in today to pay my bill and Martez was so helpful with assisting me. Thank you so much Martez
Lainie was so very helpful with my lock on my storage unit. She is amazing!
Great place to store your stuff. Mike is aBig help and alwys friendly
The manager, Mike, was fantastic. He made it easy to sign up for a unit and was pleasant and helpful. I had never rented a storage space before and he answered all my questions and explained everything clearly. A great manager!
Mike was the best will always use public storage
Mike was great very helpful! i needed a new storage FAST! and he got me it! Great Service!!
We reserved a unit online, Mike greeted us and started the move in procedure. . This is the first time we ever rent a storage space and Mike made the move in very quick and easy. Place was clean as well.
“Mike”Worst Manager I have ever come in contact with! I have storages at other places such as extra space storage,simply self storage, and I have never received such treatment. I was delayed with my payment due to a near fatal car accident, multiple surgeries,broken bones. I called to inform mike & let him know I will be coming to make my payment , instead, he cut me off & didn’t care & did not wanted to hear about it. I made it clear, I will be there at 9:30am to pay my total amount due, yet he kept asking if I was sure?!?! Didn’t matter to him I had been a customer over a year. When I arrived, I couldn’t even get out of the car due to the pain, it was around 9:10am......a few minutes later, he knocked on my window to tell me “ are you going to pay or not? I have people waiting to empty your storage!” So, even though I had been a customer for a long time & I had call & stayed, I will be there the next day with the full payment, it still did NOT matter to him?!? Wow!! If you like to be treated worse than garbage..... go see mike! Otherwise, I will suggest, you go to another facility far away from public storage! In addition, any policy & procedures I questioned, I was not able to find on the policy manual provided to me.
Easy move in. Mike was great!
Mike did a great job getting us all set up!
Needed a unit quick and fast. Mike was very knowledgeable, thorough and helpful in all aspects. Answered all my questions and was very professional.
Mike is the bomb
Mike helped me transfer he is great
Mike was great help with service
Mike is awsome ... I got best deal in the world as far as price ... thank you so much
Pricing ok.
Thanks for the excellen service Mike ,pulbic service.
Mike really helped us out. We really appreciate his help.
Mike was great :)
Mike was great. Helped me get a new unit at a good price and fast
Mike was the best worker ever
Mike was very helpful! 5+ stars
Mike is very knowledgeable and helpful!
Mike T was an excellent manager, helped me with everything. Was a great manager helped me out with a lock as well as everything else.
Dave is great help to select the proper unit for my storage needs
Richard showed me the perfect space for my car. He was very informative and personable with the rental. Thanks for making it easy Richard!
Mike did a great job offer lots of options and information we rented with him, happy with the service
Great fast service!!
Mike was a great guy and went out of his way to help me out. Very cool guy.
How much is it to store a one bedroom apt for about two mo's ?
Beginning in 2008, I have stored my possessions three separate times at this facility through some very difficult times in my life. I keep coming back because of the convenience and service. Currently, Mike has been providing excellent service! Thank you!
Excellent for what I needed
Brian was great helping me yesterday. I would recommend this storage place to others. Great job Brian!
Went to this location for a TV box and dealt with Mike, he was extremely helpful and even advised me on how to pack the box correctly. Got exactly what I came for and was treated with respect, thank you!
Best place for storage hand down. Mike and the staff are always friendly and willing to help. No reason to go anywhere else! Thanks! -Brandon H
Worked with Mike. He is a great guy. He helped with everything I needed to know while also helping me with the perfect space I needed for my stuff.
Mike was great and helped me pick out a place with no issues.
This is the first time I've used Public Storage. I've always used one of your competitors. Mike made the experience very easy. He was very professional and very thorough. I'll be coming back in the winter to store my car. Thanks Fred
Mike was so helpful. I needed to pay my bill for my storage unit that I have at another location. Because no one was at the other office and Mike was one of the reasons we've kept our unit with you we went around the corner and he was so accommodating. He helped me pay my bill. He's a 5 ⭐employee!!
Mike was great as always. Ok
Very friendly service from Mike. Easy to do quick paperwork and nice facility.
Mike helping keep the property nice and clean
Mike was great and very nice and easy to work with!
Jo was extremely helpful and knowledgeable. He took the time to show me multiple sized storage units and explained the monthly costs.
Kelsey was great.
New to the Storage unit renting. I had a great customer experience from Brenda at this location. she was very informative and asked all my questions. I would highly recommend this location
This place is unprofessional, unorganized and the communication between it's employees is atrocious! I reserved a unit online and when I arrived I was told they gave it to someone else because they weren't happy with their own unit! Then they refused to honor the price that my reservation gave me which I had printed out and taken with me. The manager at that time went on about all of her problems and disagreements with the company. Avoid the hassle and go to one of the many other self storage facilities in the area!!
Hatti was very kind and her personality was warm
Highly recommended, friendly. Clean knowledge of storage needs
Manager very helpful with unit size selection recommended to friends.
Very friendly staff, didn’t try to upsell. Highly recommend!
Absolutely amazing customer service from Hattie! I ask a lot of questions, and she answered them all without hesitation! I know everyone appreciates people whom are good at their job, and Hattie has got it going on! Thank you! Quick and easy, I recommend saving a spot online that way you can get the better price ;)
Excellent service!! David is friendly and thorough.
Clean property and friendly helpful staff, very knowledgeable about the storage spaces and sizes I needed
David took good care of us and we were in and out very quickly.
David was very helpful and professional !
David is excellent
This is the very best place to store your belongings. It’s safe, secure, and most off had the most incredible employees! They are always there to help you and go above and beyond any expectations. David is a pleasure to work with, amicable, knowledgeable, and you can tell he cares about your needs. Brenda is also incredible and will always be there for you for whatever you may need. Trust me, make the smart choice and store your items here.
Great service from David today!
I had to put 2 cars into storage and it was a complicated situation. The vehicles arrived on 2 tow trucks. Hattie was AMAZING in helping with the situation. She was very detailed in the paperwork and explaining how storing vehicles worked. She was very knowledgeable and helpful. I have never used a storage facility before and would highly recommend Public Storage. Thanks again Hattie.
This location fit my needs perfectly for the time I needed. I dealt with Brenda on a couple of occasions and she was extremely helpful and friendly. The way customer service should be. I would be happy to refer this location to anyone.
Excellent services. Thank you
Brenda was amazing and knew exactly what I needed. I couldn't be happier!
the move in was great.
Robyn and Brenda were amazing today. Robyn deserves ten stars for helping my son and me push our boat into the storage unit because I couldn't make the necessary turn -- you ROCK! Both made check-out quick n easy and we had a few laughs about raising boys.
Great job. Paula is fantastic
Robyn was very helpful and pleasant
Very friendly staff, they are always smiling and helpful. Robyn and Brenda are great! :)
Robyn was very and informative. Would recommend Public Store to anymore looking for a syore facility
Vary high talented employee
Management great way of treat customers and good help and every aspect. Very polite and showing me the units, also units are clean and they have driving access to all units which is great and I don't have to walk or stairs or elevators. I definitely recommend this location and the management well train and respectful.
I had a great experience with this location. Super friendly people. Great price and explained everything I needed to know and more.
Robyn is very helpful. Great customer service!
Hattie did a great job in showing me around and fully explaining in detail all the information I needed.
Robyn, the property manager is very knowagable and very helpful with everything you need to know about renting a storage unit for the first time. She will walk you through everything from packing your things to putting it in your unit. I loved my experience at her location. I am very happy I got to deal with Robyn:-)
So far awesome. Ashley was very professional she made my move-in fast and easy. Thanks
My experience so far has been great. Miranda is always very friendly and helpful. Location is convenient too.
Alisha is great!!!
Alicia and Matt were wonderful!! I would recommend this location for ALL of your storage needs. Awesome people! Keep up the great work.
I had a great experience with Alisha and Matt. They were very friendly, professional and knowledgable. I definitely recommend.
Had a great experience
I was very pleased with my recent visit to this public storage and the services provided by Hattie. She was friendly, helpful and I would recommend the location.
The facility managers, Alisha and Amy are both really out-going and sincere. I found them to be most accommodating, and the storage units were clean and well-maintained. Keeping some of our prized possessions at their East Lake Cook Road facility in Palatine gave us the peace of mind we needed after a stressful move.
Miranda was very helpful with the selection of the unit, she went beyond what others would do in the same situation
Alisha went above and beyond to make sure that I was taking care of. She is a wonderful and delightful person and your lucky to have her.
Miranda was AMAZING, and very helpful with all my questions about my unit. Made my experience very easy and enjoyable. Definitely 5 star customer service!!!
The facility was nice, and the manager Alisha was very helpful from start to finish. All-in-all, a great experience!!
Great, fast convenient, clean unit.
Kisha was a great help with my storage needs...
Kisha is a really good manager
Kisha had wonderful service.
Kisha was a wonderful help with the process of finding a storage unit! I highly recommend this place if your looking for a safe, clean, and protected space for your belongings!
Kisha was fantastic. She's a great asset to your company.
Amy was wonderful!
Amy was awesome. She was a great help to me. I love her personality.
Great service and nice property. Steve is really great.
Steve is always friendo y and grata customer service
I came in to make payment and Kisha was wonderful and very helpful
Actually enjoyed the process signing up with Kisha. She was pleasant, knowledgeable and efficient. I would recommend this location to others in the area.
Nice location and friendly staff!
Excellent service from the manager Steve
The customer service was wonderful from Daivaun.:-)
Kisha was excellent and helped me with my storage needs.
Excellent experience. Well run operation. Steve was both knowledgable and helpful.
I always receive great and professional service from Steve when it's time to pay my bill.
Steve was really knowledgeable. He helped me understand the importance of having merchandise for my valuables and took the time to explain what each thing was good for.
Alisha the floater was very nice and pleasant while I was vacating, and the bearded guy who usually works there was always very helpful too.
Steve the office manager was great! When I couldn't decide on what storage space would work best for my needs, he took me to show me the sizes of spaces they offer. Made it very easy.
I'm very pleased and satisfied with the services provided by Steve. Knowledgable manager with good customer service.
Steve the manager was very friendly and knowledgeable on spaces and help me understand the process of renting. I will recommend this location to my friends. Plus the grounds were very clean.
I was very pleased with my recent visit to this public storage and the services provided by Steve. He was friendly, helpful and I would recommend the location.
Great service , convenient location, reasonable rates, friendly service from the manager Steve. Recommended!!
The services provided by Steve were great. Very pleased with my storage unit. The facility is clean and easy to access.
Jen N was very helpful and great!!
I had a great experience with the manager Steve. He answered all my questions and was professional and polite.
They arbitrarily raise rates and constantly tack on fees.
Steve is a great manager who is always extremely friendly and provides great service.
Professional and courteous. Steve the manager was helpful and went above what I expected.
Great and friendly people. I came in to pay my grandmothers bill and the young lady behind I believe her name was Samantha was very helpful and kind. Ever need a good place to get a storage locker go here.
Brenda provided excellent service, viewing of unit and all paperwork done in a timely manner. Would have no problem recommending this facility. Thank You.
Steve has been exceptional since I have been at this facility. He always greets with me a smile and is happy to answer any questions I have!
Steve always gives great customer service, friendly and always goes out of his way to offer assistance. The facility and staff are top notch!
I've had a great experience at this location. Steve is always friendly when I come by.
This location is great. I was very impressed with jen who gave me great customer service and answered all of my questions moving forward. Although I didn't need a unit currently I will need it in a few months once my house sells.
Steve was great
Steve and Mike are nice and helpful. Very nice property.
Steven is great. I like a lot.
Steve was helpful and very nice. Highly recommended.
Stevie is nice and really Holcim.
Steve was really helpful and nuce
Steven is very helpful and nice.
Steve is great.
steve was great.
I would recommend this public storage location to anyone looking!! Mike Brassil the district manager and Meghan were just delightful to deal with, and very very helpful!! I have no idea what they make but they should both definitely get a good raise!!!! Thank you guys for being so awesome, and God bless!!
I needed to rent a storage unit on short notice. I called on a Sunday morning and Mike B. was very helpful in getting me set up with the unit I needed. He processed the paperwork quickly and efficiently and I was able to move in my stuff by 1:00 that same day. I would recommend this location.
Because of the ice all around my unit I was unable to close the lock latch I went to the office Mike came out cleared some ice out of the way so I could close it all the way and get the latch to slide into the opening.
I only used this storage for a month but was provided great service from the beginning to the end. On my move out date my storage door was frozen shut, not ideal whatsoever. However, after 2 hours of trying to get it open the office opened and Mike was glad to come out and help. He made sure to stay and help us until we were able to gain access, which was awesome! I would recommend this place to anyone, just be sure you open your storage during the snow so it doesn't get frozen like mine.
Due to winter weather I was unable to get into my storage unit as it was frozen shut. I called for assistance, and Mike B responded immediately. He came to my unit and proceeded to clear away the snow and ice regardless of his injured arm. He then put salt near the opening to melt the ice and after a short while the door opened and I was able to get into my unit. My sincere appreciation to Mike for all his help!!
I was only supposed to have my locker for 2 months, but wound up keeping it for 19 months. The staff (Megan, Lindsey and later Mike) were all incredibly helpful - even when I ran into problems and had to make a couple late payments. Everyone is professional and courteous, and conscientious, too! The facility is always clean, inside and out, the lockers are clean and spacious, and the property security is top notch. If you need a storage facility in the Palatine/Arlington area - this property is HIGHLY recommended. Thanks, guys! I appreciate all your help!!
Just wanted to take a minute to let you know that I have had a very good experience with Public Storage. They answered all my questions, were very courteous and professional. Kudos to Meghan for having a great attitude in the Polar Vortex !
Meghan C was very helpful to us when we used Public Storage. She was also kind and polite, and answered all questions and concerns. She also stayed after hours to accommodate us. She made it easier for us during this stressful process of moving. We will definitely use Public Storage in the future if needed. Thank you -Marcin and Magdalena
When I initially signed up for my storage unit I was helped by Hillary and she was fantastic. Throughout my term at this space whenever I had questions the employees were able to give detailed responses over the phone or in person and were more than happy to help. Most recently with this crazy weather we have been having my storage unit was completely ICED SHUT-Meghan helped dig my unit out and provided salt for the surrounding snow as well. Not to mention she did this all when it was probably 15 degrees out! No one can control the weather but you can definitely can control how you react to it and she was able to help quickly in a stressful situation given the fact that I had to move out of my unit in 2 days because of a cross-country move for work. Working with Meghan was an absolute breeze. I checked out of the location today and didn't make it in until after 5pm due to work but she had already checked me out before Noon because of previous discussions that we had about my move-out plans. Moving is never an easy task and usually something almost always goes wrong but Meghan was a great help throughout the process and made my experience with Public Storage great. Thank you Meghan!
Nice and easy check in process. Lindsay was a pleasure to work with. Got our storage unit and paper work done in a few minutes and got the car tucked away fro mthe winter. The office and storage units were very clean and well kept. Fenced and security gate protected area as well as cameras.
I rented at this storage unit for exactly a year while I was relocating. During that time I never had any concerns about the safety of my items. The area was safe, the facility was clean, and I was always able to reach out to Hillary and Mike with any questions or concerns; they were both very helpful, polite, and professional. They offer convenient gate access times and it is very secure. Highly recommended!