How Do You Log In to Your Public Storage Account?
Aug 31, 2026 / Public Storage
How do I log in to my Public Storage account? Visit the Public Storage website or open the Public Storage App, then sign in with the email address and password connected to your account. Once logged in, you can manage account information, make payments, view rental details, and access other available account tools.
A Public Storage online account helps renters manage key storage tasks without relying on paper records or calling the facility for every update. Whether you are renting one unit or managing multiple spaces, the account dashboard and mobile app can make it easier to stay organized.
Note: Available features can vary by account, facility, and location. Always review your account dashboard or the Public Storage Help Center for the most current options.
Key Takeaways
- Create an online account at PublicStorage.com using the primary email address associated with your rental.
- Log in through the Public Storage website or mobile app.
- Use your account to make payments and manage account information.
- Add or remove authorized users through your online account when needed.
- The Public Storage App can provide mobile access to gates, doors, and elevators at participating locations.
- Contact Public Storage directly to start the move-out process and provide advance notice.
- If you cannot access your account, use the password-reset option or contact customer support for assistance.
How to Create a Public Storage Account
Creating an account is a simple way to access your rental information online. Public Storage customers can create an account through the company website, using the primary email associated with the rental.
Steps to Set Up Your Account
- Go to the Public Storage account-creation page.
- Enter the email address connected to your storage rental.
- Create a secure password.
- Follow the prompts to verify and finish setting up your account.
- Log in to access your account dashboard.
If you rented your storage unit in person and have not yet registered online, use the email address provided during the rental process. If you cannot match your rental to an account, contact Public Storage for help rather than creating duplicate profiles.
Account Setup Checklist
Use the primary email tied to your rental
Create a strong, unique password
Verify your contact information
Download the Public Storage App, if desired
Save your login information securely
Review available account-management feature
How to Log In to Your Public Storage Account
To log in, visit the Public Storage website and select Your Account, or use the Public Storage App.
You will generally need:
- The email address associated with your account
- Your password
- Access to your email or phone if additional verification is required
If you forget your password, use the account recovery or password-reset option. Do not share your password with other people. Instead, use the authorized-user tools available within the account when another person needs access to your storage space.
What Can You Do in Your Online Account?
Your account dashboard can centralize common storage-management tasks. Depending on your rental and available features, you may be able to manage payments, review account details, update authorized users, and access documents.
Public Storage Account Features
Keep your email address and other contact details current. This helps ensure you receive important account and rental communications.
Make Payments and Manage Your Rental Online
Public Storage customers can make payments by logging in to their account or using the Public Storage App. The account may also provide access to payment-related information and available payment-management options.
Before making a payment, verify:
- The account and unit associated with the payment
- The payment amount and due date
- The payment method being used
- Any applicable terms, fees, or restrictions
For payment questions or problems, review the Public Storage payment help page or contact Public Storage directly.
Add or Remove Authorized Users
An authorized user is someone you permit to access your storage space. You can add or remove authorized users by logging in to your Public Storage account.
However, an authorized user’s access is separate from your account password. If you choose to authorize another person, follow Public Storage’s current process and share access information only with people you trust.
Before Adding an Authorized User
- Confirm that the person genuinely needs access to the unit.
- Review what access they will receive.
- Keep your own login credentials private.
- Remove authorized users promptly if their access is no longer needed.
- Check your account periodically to ensure the authorized-user list is current.
For current instructions, visit Edit Authorized Users.
Use the Public Storage App for Mobile Convenience
The Public Storage App lets customers manage their accounts from a mobile device. At participating locations, the app can also provide mobile access to gates, doors, and elevators—without entering a gate code.
Public Storage App Features
Mobile entry is not available at every facility. Check the app and your location’s information to confirm whether the feature is offered where you rent.
How to Start the Move-Out Process
When you are ready to vacate a storage unit, contact Public Storage before your intended move-out date. Public Storage states that customers should provide at least seven days’ notice before moving out.
Before moving out:
- Confirm your planned move-out date.
- Contact Public Storage to begin the process.
- Remove all belongings from the unit.
- Leave the unit empty and follow the facility’s move-out instructions.
- Confirm that your account is current and any required steps are complete.
Avoid assuming that simply removing your belongings closes the rental. Follow the official move-out process to help ensure the account is handled correctly.
Public Storage Login Troubleshooting
Frequently Asked Questions
How do I create a Public Storage account?
Go to the Public Storage account-creation page and use the primary email associated with your rental to complete the setup process.
Can I pay my Public Storage bill online?
Yes. You can make payments by logging in to your Public Storage account or by using the Public Storage App.
Can I add someone else to my storage unit?
Yes. You can add or remove authorized users through your Public Storage account.
Can I open my storage gate with the Public Storage App?
At participating locations, the app can open facility gates, doors, and elevators from your phone.
What should I do if I forget my Public Storage password?
Use the password-reset option on the login screen. If you still cannot access your account, contact Public Storage for assistance.
How do I move out of a Public Storage unit?
Contact Public Storage at least seven days before your intended move-out date, then follow the facility’s move-out instructions.
Are Public Storage rentals month-to-month?
Public Storage storage rentals are month-to-month. However, renters should review the applicable rental agreement, current terms, and move-out requirements for their specific unit.
Manage your rental online by visiting Public Storage or exploring the Public Storage Help Center.
