We’re Bringing AI-Powered Search to ChatGPT — Here’s What That Means for Our Customers

We’ve always believed that finding the right storage solution should be simple. Our latest innovation takes that commitment to a whole new level.

We’re excited to announce that we’ve integrated our facility search capabilities directly into ChatGPT, a significant milestone in our ongoing 4.0 digital transformation. Customers can now discover, compare, and explore our locations through natural, conversational AI, without navigating a traditional search engine or website.

By meeting customers where they already are — inside ChatGPT — we’re removing friction from one of the most important steps in the storage journey: finding the right unit, in the right location, at the right price.

A Better Experience for Our Customers

Whether someone is planning a move, decluttering, or simply running out of space at home, finding the right storage solution has historically required multiple searches and comparisons. With this integration, that process becomes a conversation.

Customers can now ask ChatGPT questions like “What Public Storage locations are near me with climate-controlled units?” or “I need a 10×10 unit in Dallas, what are my options?” and receive helpful location and unit options based on available Public Storage information.

A Core Pillar of Our 4.0 Transformation

This integration isn’t a standalone feature, it’s a reflection of our broader 4.0 transformation strategy, a company-wide initiative to modernize operations, accelerate digital innovation, and place the customer experience at the center of every decision.

The 4.0 transformation spans a wide range of advancements, from upgraded facility technology to digital-first customer touchpoints. The ChatGPT integration sits squarely within that vision: leveraging emerging technology not for technology’s sake, but to solve real customer problems in meaningful ways.

We’re not waiting for the future we’re actively building it.

Looking Ahead

This integration is an early indicator of how we plan to engage customers in an increasingly AI-native world. As generative AI continues to evolve, so will the ways we leverage it, expanding capabilities and finding new ways to simplify the storage experience.

Our 4.0 transformation is well underway, and this is just one chapter in a much larger story.

*Unit availability, features, promotions, and pricing are subject to change and should be confirmed through Public Storage before rental.