Public Storage Self-Storage Units at 1755 NE 48th Street, Renton, WA

This PS has been incredibly accommodating and flexible supporting the business I work for. We have a storage unit used by multiple team members and management has been great about assisting with access.

I am in a bad situation with my apartment and I need to get out fast, naturally this is very stressful for me and I need a storage unit to put all my belongings in ASAP. Doug was very helpful and very professional - he made it easy and quick for me to get a unit. Thanks, Doug

Really clean, polite staff.

Doug was every cheerful, kind and fast i was in and out in 15 minutes really helpful with what i was looking for. Thanks Doug

Very very tight space and hard to get in on a semi or turn around. No turn around space . Wrong place for a storage.

Was very nice and clean and Joe was very helpful and kind will definitely come back here again if I need more storage space

Easy, convenient, and friendly spot to store a few things while we were moving. Doug and Joe were always there to help and made moving in and out a breeze.

It was quick and easy to select a unit, complete the paperwork and make the first payment online. When I arrived, I was only in the office for a few minutes. Doug was friendly, helpful and handled everything very efficiently. The gate access code didn’t work immediately so Doug helped get that working and then made sure the code worked on the building door and even showed me directly to my unit which was a ways into the building. A large flat bed cart was available to make moving my stuff through the building easier. I already had my own lock so Doug also quickly processed a refund for the lock provided. All around this was a great experience

Excellent Service and friendly staff! Much appreciated.

Joe has been outstanding since the beginning. He’s very thoughtful when consulting which space you will need and knowledgeable about everything regarding the units. He always has a friendly demeanor and is always happy to help! The units are clean, and the move-in process is super simple and easy!

Doug is so amazing so helpful and just an all-around great guy his customer service was impeccable . Thank you so much for all you do and for making my favorite public storage a wonderful place. I appreciate you may God continue to bless your footsteps and continue to do the great work that you do serving us as customers you’re amazing Doug huge big shout out I wish there more customers service men like you. Thank you for everything.

So convenient being right off the 405. Easy access, clean and secure.

Joe was the best dude ever! Showed me all the units I needed to see! Keep up the good work!

Doug was awesome! Thank you for the fantastic service. Always happy with this storage location.

Service is very good

Thank you Doug!! After recently selling our home in Kennydale, my wife and I needed to rent a storage unit for the household items that we were keeping. Because of its convenient location, we decided to visit the Public Storage located between Newcastle and Kennydale (1755 NE 48th Street, Renton WA 98056) to see about renting a unit. We had the good fortune of having Doug working that day and we couldn’t have been happier with the excellent customer service that he provided. Doug went out of his way to ensure that we were set up with a storage unit that could accommodate our belongings and that was easy to access. Doug also made sure that we had no problems getting our account and payments set up, configuring the mobile app properly so that we could get into and out of the facility and even let us use the hand truck that was available on-site at no extra charge. We just want to give a big “shout out” and say thank you to Doug for his professionalism in representing Public Storage and ensuring that our rental experience was above and beyond all of our expectations. Great job Doug, it was great to meet you and we appreciate and you making our rental experience with Public Storage painless and enjoyable!!

Staff was very friendly and informative.

Joe did a great a great job.

I cannot say enough about Doug at the front desk. What a shining example of excellent customer service. Even just hearing him deal with other customers, I was very impressed with his diligence, attentiveness and productivity. As a marketing and advertising professional with history in public relations, my opinion is that this gentleman’s rare abilities should recognized and used as an example for the next generations of Public Storage workforce. Since I rent a unit at a location other than this one I can only give 4 stars as I have not seen the units. However, from the outside it looks clean and I would not hesitate to rent from this location. Thanks Doug!

Doug at this location: 13105 SE 30th Street Bellevue, WA 98005 - is the best!! Very patient, fun, courteous, and willing to go the extra distance to problem solve - and there were many obstacles with the online process of renting a unit. Doug stayed on the phone with me until all was resolved. Yay, Doug!!

This place is filthy. Common areas haven’t been cleaned in many months. I complained that there was water and mold in my unit and they told me there was nothing they could do but if I wanted to move to another unit I could apply online. I’m moving out and some of my stuff is damaged from it. Also the exterior door doesn’t close properly unless you force it closed, so it’s always unsecured when I show up. They have almost doubled my rent since I moved in. The initial price quote is not what you’ll actually pay.

Joe delivered exceptional service. He made the whole process of getting the storage unit and viewing it very simple and smooth. Top notch guy.

Great Customer service!

the manager Joe was professional and knowledgeable and pleasant. it was an excellent experience of customer service and i was very impressed with the facility and the process.

Super accessible for my wheelchair, property manager was really amazing and helpful, explained ALL the fees, in detail! UPDATE 6/18/2022 the side is painting the exterior and interior of the storage units. None of the external units have their numbers on them. Come prepared knowing where your unit is! There is also a significant amount less parking due to the painting company's temporary "office" in front of the Public Storage office. The accessible parking is clear!

Hours are awful. Staff hardly ever on site. Keep raising prices like quarterly. Cannot wait to get my stuff out of there!

The manager, JOE, at this Public Storage couldn't be more helpful!! I was in town for just a week over Spring Break and needed a lock cut off a storage unit. The person who normally does the cutting was on vacation, but JOE managed to get someone in for me early Easter Sunday morning before I left so that I was able to accomplish what I wanted to do. It was absolutely amazing that he got the job done on a major holiday morning! JOE also gave me other helpful advice for my storage units. He's absolutely THE BEST!!

I’d like to thank both Joe at the NE 48th St. Renton, and the manager at the Factoria SE 30th St Bellevue locations. The Factoria manager helped me figure out the storage space that would fit my need, and Joe helped me secure an ideal space that’s a stone’s throw away from my current residence at his Renton facility. I’m now motivated to start packing thanks to these gentlemen!

We had a good experience in this branch with the help of Mr . Nolie Estrada , he was helpful , clear in explaining what we need to know and accommodating in short we got exceptional customer service . He was friendly too .

(Update : The building road way is clear now . but the drive there is under construction and if you have a big wide truck the lanes are more narrow.) They said one price online but they are now charging more. They haven't done anything new so. The maintenance outside is bad grass is long and Moss is growing everywhere . (I know Washington weather) . I would look for a better place but if its temporary then use it. Have a great week

Joe is my hero. He is really kind and willing to help. Definitely a right place to store you stuff.

Joe is super nice!

Joe is friendly and professional. Quite smooth move in/out.

Joe was super helpful and professional. Thanks Joe!!

Jessica is a great manager 😜super cool 😃

5 stars! Larisa from front desk was very helpful and nice to me! She asked me few questions and after recommended the best storage size and gave me all phone numbers what I need for managing my situation remotely. Got storage for 2 months and happy with service!

I received excellent service from Larisa. She's friendly and very helpful.

Could be able to find anyone to help me lift my stuff to my car but Larisa helped me, she is amazing with good heart. I really appreciate for everything you helped me. I highly recommend. Thank you.

Nice and helpful office lady but the place feels old and is difficult to access. This is not the fault of the office manager, of course.. Entry to the upper area storage units is hampered by the lack of a large door which remains locked unless you request it be opened by the office manager. Smaller entry door is blocked by bollards making it difficult to get items in and out. Overall, would not truly recommend for long term use in hot summers as it is only heat controlled and not air conditioned. This facility needs some tlc really and added air conditioning.

Larisa provided great customer crevice, nice property, very clean

I’ve been renting a unit here for over a year and everything has been smooth so far. Great facility with easy access. Larisa was kind and helpful!

Customer service with Larisa is amazing. She is always the best to talk too. I've been here for months and I like stopping by and saying Hi... keep Larisa around, she is a great rep.

Larisa was very helpful and informative. The process of renting a unit was seamless and I was in and out in less than 10 minutes. Thank you

I went in not knowing exactly what I was needing for an upcoming move, and was welcomed by an extremely friendly woman named Larisa! She was kind, professional, and very knowledgeable about the property including the different storage unit options they offer and costs associated. It was a pleasure to work with her and I will definitely be back!

Very clean and nice property, great customer service,thank you Larisa

Great and clean place ) thanks to Larisa for good service!

Larisa provided great customer service!!!

Amazing service , prompt , smile , helpful !

Larisa was super helpful and accommodated all my needs!

Great storage units and even better staff. Beverly is top notch when it comes to helping. Seemed like she went above and beyond what I expected. Great job!

My experience ,at Public Storage On 48th St Renton, has been wonderful...I have a few units there , so I frequent there often. I am usually “Welcomed” by Larissa! Very friendly service, by that woman!!! She has been extremely helpful by assisting me to acquire just the right unit , for my needs!! Larissa is such an ASSET to your company! I am thankful she is present at my facility!!! Thanks Public Storage and especially, Thanks Larissa!!!!

I was locked out of my rental car and Larisa was so kind to let me use the office phone knowing she may be missing some calls from other customers! She's always helpful and cares about all her customers including the facility as I always see her keeping the place free of debris from others moving out! Its the best mid-point location, especially if you don't know where your next move will be! Always very nice and helpful staff, especially after office hours getting a call back because I forgot the door code that leads to my inside unit, after getting through the gate!

Larisa was so helpful in helping us get set up with a new storage. i initially reserved a unit through their website but after checking out few units i was able to find a right unit and she helped me change to that unit. She thoroughly explained the property, entrance and explained the new app access. Highly recommend! so helpful thank you

Larisa was so helpful in helping us get set up with a new storage unit for our business files. She thoroughly explained the property, entrance and egress and explained the new app access. Highly recommend!

I've been storing things at this location for a bit and recently had to upgrade to a larger unit. Larissa was a great help in find a unit as they are in high demand lately. I would definitely recommend this business.

Larisa there could not have been more pleasant to work with, when I helped my brother get a unit. I can't believe how easy it was to get a storage unit, and the price was quite a bit less then I had anticipated. Will be looking around our home to see what we can clear out to store here, as well.

Great service from Larisa

Great property. Great customer service, clean property. Thank you, Larisa!

Larisa provided a great customer service.Thank you

LARISA PROVIDED wonderful customer service, I'm so happy. THANK YOU SO MUCH.

Very friendly site, when I got there the lady helped me onboard everything very fast. My original unit got booked and She just helped upgrade to a larger unit without a charge! The site is very clean as well, I visited the site for couple times and saw the manager clean up the yard very often.

Larisa was so helpful and very friendly. Extremely knowledgeable and got me a great unit to help with my move.

We have been at this location for a few years now and it’s always been a good experience. Larissa also has gone above and beyond to help us when we needed something extra. Recommend!

The unit was broken and burglarized losing my clothes, TV 55” samsung Qled and shoes worth $ 25000 +- and only received 12% I expected 50% to be fair ....

Larisa provided good customer service.

Great customer service! Thank you Larisa! She is always ready for help!

Larisa went beyond her duties and took care of me. You guys have a customer for life and I will recommend this place to my friends. Larisa was friendly, very polite, I cannot say anything bad. Just a pleasant experience from beginning to end. Thank you

Great experience! Special thank you to Larisa! She providing excellent customer service!

Really nice staff

Excellent experience so far, signed up today for a new unit with Joe. Very helpful and understanding, showed us multiple options in person to choose from. Highly recommend!

The service I received was top notch. Lorisa was knowledgeable and friendly and walked me through the process easily.

I've rented with this place for a while now. I'll mention more about the break-in later but they've raised the rates on me twice! They have rude customer service, like they won't return your phone calls, they reduce the hours of access, they're rarely in the office mainly just sitting out in their car. Did I tell you they had a break-in over Christmas? I don't think they're cameras were working and someone stole a bunch of stuff from a couple of people's units.

not recommended

Larisa was incredible. I have never rented a storage unit before and she patiently helped me step by step. I felt like I had a family member helping me. I was so worried as my daughter is stuck in Canada due to COVID and with her help I was able to store my daughter items safely. Jamila was also wonderful each time I called. I cannot recommend a better place to store your items. The units are very clean. There is high level of security and very well maintained. They treat you very fairly.

I lost my key Larisa helped me out, she called the district manager Tracy who came same day and removed the lock. Thank you!

I had many questions regarding the units and Jamila had patience while assisting and made sure I understood everything throughout.

Thank you Jamila for walking me through your online rental process. This was very convenient.

Larisa did a great job of getting me all set up with a new storage unit. It was seamless and quick.

Phil at the front desk was unbelievably helpful and curtious.

Philip was very helpful with the setup of my unit. Answered all questions I had. Friendly and made me feel welcome.

estou servido com espaço ótimo uma atendente ótima por nome jamila me explicou muito bem as ordens locais muito obrigado nota 10.

I moved out yesterday and I must say for the time I was renting Jamila has always kept the property well maintained. Thank you Jamila

I came in this past week and Jamila was very helpful with explaining prices and sizes of the storage units available. She was very knowledgeable and I appreciate all her help! Thank you Jamila!

Great service Jamila

Philip was excellent in helping me make a unit transfer!

Jamila is an amazing storage unit manager. She has so helpful to me when I was looking for a space to keep some of construction tools.

I called around to different storage units in the area but when I called the public storage in Newcastle not far from my home I spoke to a young lady by the name of Jamila. She very politely explained all the storage sizes, their availability, prices and special deals. Jamila had most of it figured out before l even arrived on-site. In the chaos of moving things that my family and I accumulated over time it was good to receive the top notch customer service Jamila provided us. I only write reviews in this case, five star and yes highly recommended.

Jamila is great

Jamila is always very helpful when I come into the store to get supplies.

Jamila is a great fit for her position, and my questions are always directly answered

Jamila is awesome ! Probably the most professional storage facility I’ve witnessed in my life

Great customer Servise, Larisa was on top of everything.

It was great to meet Larisa at public storage. She is very intellectual and helped me during whole the procedure in very polite Manner. I wish her all the best. Thanks.

Got my space set up with Philip, he was really helpful and made the whole experience easy for me! Highly recommend.

Brittany was polite and thorough. i feel confident that I made the right decision for my storage

Very clean, safe facility. Friendly and helpful staff

Wonderfull customer service and helpfull GM

Great clean property!

Nice staff and clean facility

Tamara is great. Fast, friendly, professional services with great customer service and sales angles of wants, needs, rules, and options of rental agreement and options. Safe, secure location, which is easily accessible from central district and the greater Seattle area. No complaints whatsoever 👍👌✌️

Better than most storage places.

I was relieved to find this storage facility. It was clean and secure as well as I thought that Philip was just great and made me feel very welcome and comfortable. I will definitely be sticking around as a loyal customer.

$31 for a 5x5' Indoor Unit!" says your advertisements. More like $88 after your $24.99 admin fee and $19.99 for a special lock and all the tax. 🤭 That's not a deal at all. That's just a mean gimmick.

Great property. Clean and efficiently run. We have had to rent three units due to family emergency and Jamila has been highly organized and responsive to our needs. Much appreciated.

Quick and flawless service from Philip. He explained everything quickly and easily. The unit is clean and we are moving in!!!

Thank you, Joseph, for putting in the extra effort to find me a spot that works for me, at a great price. It was a pleasure doing business with you.

Philip was extremely helpful and courteous

Jamila was extraordinarily helpful and sped the entire check-in process along. Seems like a good value and I am very happy with my decision.

Larisa provide best customer service, very friendly, highly recommend this location !

Larisa " A Wow , So Helpful ' A+++ On Overall Customer Services

Thanks again!

Jamila was great and helped me with the tough stuff I needed help deciding. I’d recommend this place til the cows come home.

Jamila fue una trabajadora muy eficiente y carismatica mi experiencia fue sensacional gracias Jamila

Jamila was professional and did great at answering all my questions.

Jamila helped me find what I was looking for and is always so nice. Never had a problem here 10/10 would recommend to anyone and everyone.

I was curious on unit sizes and prices. Jamila did great at laying out my options. Great customer service

Philip at Public Storage was extremely helpful. To ensure I rented the space I needed he asked me many questions about what I'd be putting in the storage unit such as # of boxes, furniture, mattresses, etc. After he helped me with the size of unit he went through the options easy access vs. inside. Philip was professional and engaging. Overall this was a pleasant experience and I would recommend renting from this facility.

Had a really nice conversation with the gal(Jamila?)at the front counter when I was renting my unit. Place is much cleaner than the other place down the street.

Philip was awesome. Funny Man

thanks jamila for the 5 star customer service

Rented a unit. A week later, it was broken into and $4000+ worth of items were stolen. They gave me a new locker in a different building. Soon after that, my new locker was 'randomly' hit again and they stole another $3000+ worth of stuff. Something very strange is going on here. The odds that only 1 specific locker is hit twice 'randomly' are astronomical, unless someone with access to the cameras is watching what we put in. And surprisingly, they told the police they won't turn over ANY video footage of the break-in, someone carrying out my property, etc. hmmmm. Also, the units are not very secure as the thief simply used a prybar to bend the latch each time. Don't rent from here!!!!

I recently opened an account with Philip. I have had a great experience so far. I also purchased a few storage items such as boxes and bubble wrap on location.

Great customer service, an impressionable and professional young man. Philip was respectful and courteous with a great sense of humor. Thanks it was a pleasure.

I stopped by to check on rates and units as I might be moving to the area. I had one of the best customer service experiences ever while talking to Phillip. Phillip was quick to explain the rates and sizes of the different units. He explained the insurance options as I don't normally need rental insurance. He was quick to offer me a tour of the facility and show me a few units. The units are clean and the facility looks well maintained and seems really secure. On the tour I learned that this unit is only a few minutes away from the Seahawk training facility, so that was a cool note. Phillip represents Public Storage very well and I thank him for his efforts.

My main reason for giving a 5 star rating is the quality of the representative that assisted me. Her name was Jamila, and she went out of her way to show me units until we found one I liked. Her patience with me was amazing, and I think I'd have gone elsewhere if she hadn't been so nice. In the end I found just what I needed in a very great location. So I am so glad she was there to help me!

I recommended Jamila

Dennis did very good job getting me set up with a storage unit. I was in and out in 30 minutes.

HI! WHAT A GREAT EXPERIENCE AT "PUBLIC STORAGE" LOCATED AT: (1755 NE 48th ST, RENTON, WA..98056) WITH "PHILIP"!!!! I MUST SAY HE WAS A VERY VERY RESPECTFUL RM WITH A POSITIVE AND EXCELLENT CUSTOMER SERVICE ATTITUDE. I WOULDN'T CHANGE FROM LOCATION OF (1755 NE 48th ST, RENTON, WA..98056)...FOR ANYTHING, ESPECIALLY WHEN I GET THE OPPORTUNITY OF CONDUCTING BUSINESS WITH MUCH CONCERNS AND RESPECT FROM "PHILIP" THANKS SO MUCH FOR YOUR EXCELLENT SERVICE! LYNN

Hello, I just wanted to take a second and give a major shout out to Phillip at the Kennydale Wa Public Storage......I was in a major jam today and needed a storage unit ASAP. So I pulled out my ‘pretty IPhone X’ and called Phillip, telling him my dilemma. he waited for me 29 minutes past closing time. As a result of my things are safe and all is well with the world. Thanks Phillip

Brittany was so helpful and kind. I was interested in a 5x10 unit but it was to small so Brittany took the time to not only show me other units but also made it fun for me. She was patient and knowledgeable, and showed me different ways to access my new unit even though this is not the property she typically works at. It was especially helpful for me because I have been going through a lot of family issues including the potential loss of my father. Brittany not only helped me but she totally turned my day around and made it better. I would recommend this storage unit and Brittany herself to anyone who appreciates excellent service and a great place to store your stuff. Thank you Brittany!

Philip was of great service since my first phone call to him. He was able to answer all of my questions and I paid the same price for the quotes I was given. I appreciate his hospitality as he showed me the unit I inquired about and was readily prepared to show me any additional units. He was multi tasking while not being rude as well. I have had bad experiences with PS in the past. So far this has been a great start. Thank you Philip

Philip is awesome ... rented a storage unit Very helpful and pleasant And is making this whole transition easy ... Thanks Public Storage and Thank you Philip

Moving is terribly stressful, but Jamila made this part incredibly painless. She is very friendly and helpful. I'd recommend this facility to friends on her customer service alone.

Great service. Easy access to your stuff. Not in a very busy area also

Khadijah was awesome from the start! I had multiple questions before hand and called her several times and she was helpful each time in answering them. When we got there she showed us several storage units so we could compare the sizes of each. She was super friendly and made the whole process easy! Would recommend to anyone who needs a storage unit rentals.

Jamila was very professional, answered our questions, made helpful suggestions and in general, made it a very pleasant experience.

Decent storage option at it's price. Climate control isn't the greatest.

Khadijah was the BEST!! Helped me with everything and a awesome positive attitude. They need to hire more people just like her.

When I was trying to get my stuff vacated early, they had already taken the fee for opening my unit w/o keys out of my account. An account I did not have enough money on, which is why I brought a secondary card. Manager argued with me saying my card was accepted, however me and my family need that money to pay bills properly.

Had to go in and pay my bill today and the two ladies behind the counter made it such a pleasurable experience! I left with a big smile on my face. A little kindness can go a long way! Thank you!

Jamila the property manager was a big help and very nice... really happy wit the service here !!

Jamila was VERY helpful on phone and when I can in she was polite and explain everything for me to understand. Especially being my first time renting a storage. I will refer this place to my FAMILY!!!!

Very helpful and friendly.

Jamila - the manager at this location - is friendly and efficient and a delight to work with. I reserved a unit online ahead of my visit (for the price break) and after getting a unit assigned and reviewing the space with Jamila I realized: I needed a bigger unit for sure! D'oh! So she showed me a bigger space immediately, swapped me over to the larger size, updated the records, KEPT my price break, and I was out of there with my keys and gate code and discounted moving boxes in under 15 minutes - with time to spare for us to chat about the loss of Richard Sherman as a Seahawk. (!) (Since this PS location is literally a football's throw from the Seahawk's home training facility, it's sort of relevant.) It's always nice to meet and deal with truly gracious and friendly (and efficient!) people when dealing with stressful moving issues. Jamila is a treasure, and I hope that PS knows it!

Marcus is smart and helpful he provided every detail regarding my unit he’s awesome

Jamila was so friendly and helpful!

Clean. No issues as of yet. Raised my rent after a year without notification. *update - Christopher the Regional Manager reached out to me in regards to the rent increase and provided excellent Customer Service. Thank you!

Marcus at the Kenneydale Public Storage was very helpful. Answered all of our questions and was knowledgeable. Made our move in very easy.

jamila and marcus were great!

Online Prices were good and it was easy to set up a reservation - great location - Rose and Joe were very eager to help and I appreciated their cheerfulness!

Rose was very good made it nice

Jamila is person I've had interactions with lately, helping me with my issues. She has been very courteous, kind, and helpful. I highly recommend her helping you others out there if you ever need assistance.

Great experience, jamila was so nice and helpful.

Jamila was very helpful. I appreciate everything! Public storage is great because of Jamila. Continuing I will rent here in the future.

The services was good and very knowledgeable of our needs in and out on time to get moving

Nice and hepful employee, well stocked on supplies. Location looks clean and well kept.

Joe was very helpful. He got me in and out very fast, he was very friendly and professional.

Thank You joe foto your great service

Joe is very helpful and informative.

Today I went into this public storage location and had the easiest time getting my unit with amazing customer service! Joe was incredible and so helpful. If you need to store anything in the area go here!

Awesome service, great space! Thank you Marcus for all your help.

We have rented two units for over a year and have had great service at this perfect location.

Marcus was a good resource to go to for all my questions.

Marcus was awesome, he went above and beyond to help me get a storage today......great customers service.

I am writing this review on behalf of Jamila. She was very helpful in explaining the contract to me before taking me out to show me the storage rooms. She gave me one month free rent. I find her to be very experienced and efficient. I hope she will still be around next time I go there to rent storage.

Just got set up a few days ago and it was great. Everything was easy and straight forward. Customer service was great and I don't foresee any issues when dealing with the property or staff. Good value and service!

Jamila is really nice assistant. I do recommend her . Great experience in pub storage

What an easy set up. Marcus was very helpful. This is my 2nd time using this storage place and both times were excellent.

Jamila is Awesomeness Personified!!! It never fails that anytime I have encountered any issues whatsoever, relating to my storage unit, she is always prepared with a solution that meets my satisfaction. As a caterer I am a huge fan of customer service. I appreciate that she always provides excellent customer service. Public Storage, thanks for placing her in a position to ensure customer retention. Bayou Infused Llc

Christina provided exceptional service. Was in and out in no time. Would definitely recommend this facility.

Brittney was a great help she really knows her stuff and how to help the customer. In my opinion she would be great manager material.. thanks for all the help.

Brittany was amazing!!! Great service and very friendly 😊

Marcus was a great help, and made everything a smooth process. Thank you for your help.

Today when me and my girlfriend where going to her storage unit we were having trouble getting in to the building and I walked around to ask the young lady Britany that was working if she would be able to show us how to get into the building. Come to find out I was putting the code in the wrong way. Glad that young lady was able to help us out today.

Fast and friendly service. Larry was very helpful.

They raised my rent, will not let me prepay, will not allow me to change my due date, they charge a 10$ convenience fee for payment by phone. Their staff lacks friendly customer service, and they never have enough wheel carts to go around so you don't have to carry your stuff to your rented unit space by hand into and out of the elevator. This place kinda sucks, but our stuff stays nice when we check on it so we keep paying on it.

Marcus was super helpful. Got me squared away for my move. Happy to do business here.

Uppity

Marcus was awesome! Speedy and got through everything pretty painlessly. Nice location as well, right off exit 7 of 405.

We are really pleased with the customer service we get at the Kennydale public storage. Jamila is a wonderful manager. She goes above and beyond to help her customers; and goes the extra mile to provide solutions to your problems. Sean was the manager before Jamila; he too was great. And, all the guys who work there are very nice as well.

I came in super last minute to find storage and Marcus was extremely helpful! Marcus was so kind and out going, while trying to help me find the best storage/deal to fit my needs. I could have went somewhere cheaper, but Marcus service was AMAZING! I highly recommend this location and ask to talk to Marcus!

Marcus provided great customer service

I loved this place because I had great quality help from Jamila.

Marcus and Jamila gave me excellent service. They gave me a discount on my rent during move in. I appreciate their excellent care. Thank you!

Outstanding customer service provided by Jamila, she answered all questions, addressed all concerns - she is a 5 star PLUS!!!

Jamilla was very helpful. Great experience. They called me to fallow up with me 15 days in to my time there. They also called me to verify my move out day. Will recommend this location.

Jamila is the best and most helpful person I've encountered since I rented a unit through public storage. All of my interactions have been miserable with the staff over the phone but when I'm in person at public storage and Jamila is working everything seems to work out fine. I no longer need to continue having a storage unit in public storage but if I ever did need to rent a unit I would make sure that I came back to whatever public storage Jamila was working at. All I can say is that if you're going to rent a unit at public storage make sure it's the one in Renton and make sure you go there in person the other staff are good as well but Jamila will go out of her way to make sure that you get what you need and you are taken care of like a good customer service representative should. She's the best, hands down!!!

Jamila, the new manager, was a calm in the midst of the storm that I was thrust into when a sudden death forced me to move in 2 days time, she was kind" courteous and helpful. The facility was clean and there was sufficient lighting. Got my 1st mo rent for 50%off as well!

Love the flexibility of self-serve. Well maintained facility. Jamila was super helpful & professional.

Had my unit broken into and several things stolen. They didn't even call me untill a week later to let know of this. Then they increased my rate and NEVER offered ANY compensation. Then they made me pay for a new lock. It was more like an "oh well" type of response from managment. And after this experience a few months ago, I saw that they leave the gate open at night! Hate this place.

The manager at this location Jamila is great! She always does her job thoroughly with the utmost professionalism and a "Yes we can accommodate you" mentality. Truly an asset for Public Storage.

Much easier than expected. Customer Svc was excellent.

I have rented units from this facility the past four years. Jamila is the first property manager during this time who has been, by far, the most personable and customer service oriented. She actually smiles and has a very welcoming personality. This makes such a difference to the customers. Great job Jamila!

Muy buenas personas te atienden muy bien

I originally came in to ask if there were any trucks available that i can rent for my move. I was told Public Storage does not rent out trucks anymore. However, Jamila was great at getting me the extra merchandise i needed for my move. thank you for great customer service!

Great location next to the freeway super staff , easy place to load and unload lockers are great

Customer service was super quick quick, efficient and friendly. Sean made the process very easy

Jamila was super helpful and explained the whole process to me. This is my first time using a storage for personal belongings and i left feeling comfortable that my things will be in good care. Thanks Jamila, you rock!

Jamila was awesome! Great customer service!

Good location close to highway. Clean facility. Good customer service by Sean.

I had a great experience, Sean had all the answers to my questions and made it a quick and easy.

Showed up to find a different lock on my unit. About half of my stuff was stilen, and someone else's trash was put into my locker. I was told this has never happened before, clearly untrue and to make matters worse I was charges for a new lock, and the very month this was discovered my rate increased by over 25%. This place is a rip off and have had several thefts recently, based on the information they used this is probably an inside job.

This is the best public storage Sean was really helpful it made my move really easy

DO NOT USE THIS FACILITY OR FACTORIA! Public Storage no longer values their customers and its now all about corporate greed! They pay their employees minimum wage and no longer maintain their facilities. 1) Since July periodic checks revealed the secured gate broken and the gates left open 24/7 (for weeks on end). Further the big storage building "loading gate" has been left wide open all day long during this time! 2) A hasp lock (screwed on from the outside), that could be pried off in seconds, is all the protection I had. 3) I found credit cards stashed under the unit door. When Police would not take them at the precinct (another story) I sleuthed the owner. Discovered she rented from Factoria (the flea pit) and all her belongings were stolen. Odd the cards end up at this facility! 4) Only nine cameras monitor the entire facility! Two are broken! 5) The big building has two carts--all that steer poorly! The walls are a battered mess--they are not smart enough to invest in fixing them. I have seen zero maintenance done. Run! Don't Walk! My stuff is now at Urban and I can sleep at night!

I've been a customer here for the last few months and it's a great little place. Clean and well ran by Sean, I would suggest anyone to rent here.

I've stopped in a few times this month to buy boxes and other things. Every time Sean has greeted me with a smile, helped me game plan for what I might need and even taken things out to the car for me. This is a very well run store.

I rented at this facility and When it was time for me to move Shawn found another facility closer to my new residents. He is very helpful and customer service oriented.

Sean did a good job.

Property is in tip-top shape, Sean is very helpful

My unit was clean and accessible when I needed access. Sean was very courteous, helpful and professional. I felt the price was reasonable and would recommend this storage facility highly.

I have been at this location for a few months. The manager, Sean, is always on his A game. Always answers my questions and cleaning around the property. Also have been helped by Jamila here, she was extremely kind. I would do business with anyone here, thank you.

Sean does a great job here, definitely knew his stuff and answered all our questions. Glad we stopped in.

Moved in a few weeks ago and Sean has been nothing but helpful! Highly suggest this location.

Needed a small space to put extra things after we realized are apartment didn't have a storage space. The manager Sean was extremely helpful, and got is what we needed. Good service

Just relocated and needed to get storage in a hurry. Sean was super helpful and very professional. He got everything done quickly and explained the contract to me, answering any questions I had in detail. When I needed to upgrade size 2 weeks later, again Sean was there to save the day! Not seen service like this in ages! Units and facility are very clean and well maintained.

Property Manager Sean was very professional and knowledgeable while being friendly at the same time. He patiently answered all of our questions and then took us to the storage unit to make sure that it was what we wanted. He explained all of the paperwork and the workings of the place, including the automatic door (procedures for entering and exiting), elevators, how to get to our unit inside the building, and just about everything else we needed to know. I wish all people were as friendly, knowledgeable and professional as Sean. He is an asset to Public Storage.

I just moved out on Friday and I couldn't say more about this place. Sean and Dave have always been kind and helpful every since I moved in, and I plan on coming here again if I ever need storage. Thank you again

I like this storage .the manage his name is Sean , very nice to me :):)

Dave did a great job

I went in to purchase a storage unit. They took my money and presented me with a gigantic 8 page fine print contract. I said this will take some time to review and asked for a copy so I could review it. They refused to allow me to leave the property to review it. They have no facility to review the contract nor would I like to stand or sit in there office to review a contract of that size. They absolutely refused to allow me a copy to first review. That is strait up shady buisness. I requested my money back. I went to renton self storage and they imediately gave me a copy of my own to review at my leasure.

Sean rocks!! He's the man!! Couldn't ask for a better manager!!

I met the manager Brian over the past weekend down in Portland. I don't need a storage unit, but because of his personality and how cool he was, I wanted to make sure that others were aware of if. Thanks for being so cool when I met you and I hope you continue to do so.

Brian helped out my wife and mother-in-law learn more about storage the other day. He was a lot better than some of the people that work at those independently owned storage places we've gone to. Would definitely recomend this place because of him.

Brian and Tracie did a good job signing us up! They showed us around and explained our options. They gave us plenty of time and didn't rush us. Nice location, good facility, and excellent customer service. Two thumbs up!

Brian was on top of everything and followed through promptly. Very pleased with his professionalism!

Brian was awesome, he did everything possible to make poor experience great. I highly recommend this facility!!!

Their computers suck but they got it figured out. Good place so far.

Brian is awesome. Knowledgeable and helpful with all the move in needs.

Awesome service!!

Brian was the manager on site when I came in. He was phenomonal! Courteous, helpful, informative, and professional!

Pleasant and helpful experience with Brian getting set up with a storage unit here while I find a new place to live.

Brian was very helpful and informative!

Very easy and convenient location. The property is clean and staff is friendly. Brian did a great job checking us in and had all of our paperwork ready upon our arrival.

Stopped in to check on availability and pricing. Brian did a great job explaining what I asked about and suggested the proper sized unit I would need.

Very quick and simple! Exactly what I needed :)

Brian did a fantastic job showing me everything and explaining all thst is required.

Nice friendly staff. Clean facility. Units are very clean. Easy access on and off the freeway too.

Brian was quick , courteous, and informative.

Great job working with Brian

Excellent service, even changed up my requirements on them and they found the best solution for me. Recommended!

Quick and easy, Brian was especially helpful in getting us the exact unit we needed!

Have nothing but good things to say about this place. Very safe. Easy access. Very satisfied customers here.

Was quick and easy! Brian was a big help!

It was a good experience. Dave, the onsite staff was helpful guiding me through the options and the pricing policies. Being a new renter around the Memorial holiday was helpful since Public Storage was offering great discounts on storage space that fit my needs.

Great customer service provided by Brian/manager. I would recommend this location to friends and family!

Great experience Tammy was super helpful

Brian was more than helpful with great knowledge of his job and surroundings. I would not think of going to another location. Thank you so much for you assistance and great personality.

Brian was a very helpful associate. He was informative about the products and units. Would definitely work with him again in the future. Thanks for your help!

It was my first time renting a storage unit and Brian was so informative. He showed my the two units I was interested in and did not pressure me into any other options. The space and price for the unit are just what I was looking for. I was able to pay and have the unit same day for my own convenience. I would definitely recommend this Public Storage location!

Brian was great, polite and quick

First time using a,storage place and it was much easier than I thought. Brian was the name of the guy helping me, he explained everything great and most importantly I was in and out of there in about 20 minutes for the WHOLE process. re ccomend to anyone for sure!!

Clean and well secured. Dave was very helpful, professional and friendly.

Brian was awesome and very patient with my decision making. Very cinvienent location and awesome staff!

Brian was fantastic, very helpful. Nice, clean facility. Insurance is mandatory, which is good in a sense. On site packing, storage stuff, locks available.

What a great staff and facility would highly recommend this facility to anyone. At the top of their game:) Steve & Carmen Crawford

I totally recommend this facility. It is VERY clean and the staff are easy to work with and friendly. I really like that this facility is close to the freeway for easy access.

This facility is beautiful! The office team, Matt, Dave and Se are super cool and helpful! Thank you for such great service.

Vira has great customer service and was very helpful through the entire process. Great experience. Very helpful. Clean and well kept storage.

I am renting a storage unit here just because of Vira! She is by far the best I have ever dealt with. She is professional, courteous and was such a help. She showed me a unit in the rain and had a great attitude about it! She couldn't have been any better. Thank so much Vira! Wish more people were like you. This location in Renton is lucky to have you!

I am very pleased with Vira's professional ability. I have been coming in and out of this stg unit since august. I am here multiple times each week. I see her doing all phases of her job very well. She always smiles and waves whenever I am there. When I have to use the facility inside, she will say hi and ask me how I am doing. She is #1.

I went to the storage Vira showed me a unit, she gave me a really good customer service. I will be back to rent a unit with her.

I went to this location to find out prices to store my stuff. Vira was very helpful and professional with helping me...thanks vira!

Vira was very helpful, I've been shopping around and she helped me find my perfect unit. Thank you Vira for helping me ease the process. I highly recommend this facility for your storage needs!!

Rodent issue discovered prior to New years by wife (feces and smell) 2015 Waited till after New Years on 1/2 to see the damage for my self. Talked to Vira, was told that no exterminator can be scheduled, must got through regional manager. Regional Manager name and number given, was told by Vira to call tomorrow 1/3, because he would be gone already, this was 4pm PST. Was told by PS that exterminator would lay down rat poison. Called exterminator ourselves and was told that is the last thing they would do, have a new issue of dead rats in our stuff. Tweeted public storage. Regional Manager emailed 1/3, attempted call 1/5, phone number given gave fast busy. Called 1-800 on website, redirected to specific storage location. Another onsite visit today 1/5, Regional Manager was there, however did not talk to wife. So far the response from Public Storage has been pretty unsatisfactory and with no empathy. If you have stuff here, please check on your stuff, rodents typically don't stay in one place. We are an outside unit towards the hill aiming west SE 48th.

Vira was excellent. gave me information I needed in a very professional way. the place was clean and seemed well organized.

Vira was very helpful today I recommended her help thank you miss vira

I was looking for storage place for the near future. Vira showed me a couple of units. They were very clean. She was great!!!! answering my questions with a smile. As a former sales manager I appreciated her up selling skills. When I am ready to purchase storage space. I will definitely choose this location due to Vira's professional style.

Vira is awesome! :)

I really appreciate the property manager Vira being so warm and helpful since I moved in last Month.

Vira has been absolutely amazing. Goes way above and beyond for her customers.

I was a long-term renter from this location, and always received great service, especially when I checked out after 18 years, when Vera did a GREAT job of helping me wrap things up.

I have used this store twice once for storage and once to purchase just the right storage box. Both times, I was helped by a gal > her name Vira. Really helpful and knows how to truly help. It is always a plus to have someone who remembers you. Nice Job ~ and she represents your business well.

friendly and efficient

Since I am in the process of moving I went to PS and spoke to Vira. She was very helpful and knowledeable. She helped us with showing us different size units to make a decision. She is very friendly and even suggested boxes and packing supplies. She spoke to us about the safety and security of the property.. Would I rent from her when I am ready, you betcha. Thanks Vira.

We have been renting here for over a year and the service has always been great. Vira has always been extremely helpful and is great with answering all my questions regarding unit sizes and pricing.

We arrived at this facility in the afternoon exhausted from traveling from Arizona as tired, hungry and frazzled as I think we have ever been. It was one of those times when Murphy's Law seemed to control everything we did. Vira at this facility was our light at the end of the tunnel! She was so very, very helpful! She found us the right size unit that we needed and was super patient with our indecisiveness due to our fatigue. If she hadn't been so helpful we would probably still be standing at the front counter trying to make up our minds and eating our boxes. We returned there today (3 weeks later) and she again helped us to find a unit just a bit smaller now that we have removed some of our items. I totally recommend this facility and I hope you get Vira as your agent. She took a load of stress off of us that is for sure! Kudos to you Vira if you see this. Pam and Randy

Vira was super helpful! Gave me a no-nonsense rundown on pricing and availability and took the time to answer my questions. Nice facility, close to the freeway. Definitely recommend.

Vira at the front desk is very helpful! Great location just of of 405.

Vira and Chris were wonderful. I shall recommend everyone for this location. All the Best. Tony @ unit # 465.

Our experience at this Public Storage was great. The manager Vira was extremely helpful.

Manager Vira was very helpful in selection the right storage. I appreciated her help.

Raffiel was super helpful with my move from Ca. Great location and accessibility.

It was awesome, thanks

Staff is courteous, knowledgeable, and efficient. Property is well kept. Prices are reasonable and well defined. Raffiel, the staff member who assisted me with the move in paper work and orientation, was very professional and courteous.

I called to the Public Storage facility in Renton WA regarding my daughters overdue account.Raffiel was the agent I got. He gave me his undivided attention for several minutes and walked me through the procedure to pay the account on-line. He showed more patients than I expected. I do appreciate all of his help as I was calling from Canada. Good job Raffiel Randy Kay

Fast and knowledgeable

Great to work with,

Vira, the manage is always a help with any Questions I have had. I've been a customer at this location for more than 10+ years and have recommended public storage to my friends

I definitely second what K D has said in their review!! Vira, the location manager, makes this Public Storage one of the best! Vira is a sweet person and a pleasure to work with. I would highly recommend this location. Make sure you ask for Vira.

Friendly, helpful, and courteous

I used this location for a few months while moving. Vira, the property manager is friendly, knowledgeable, and executes her job with dedication and diligence. I'm very happy with the service I received, and we'll definitely be back for our storage needs in the future.

Service was great - We went in looking for basic information. The woman who helped us helped us figure out the best size storage unit for our stuff. She also took the time to leave her desk and show us the exact unit we would be renting (if we chose to rent that day). Although we didn't rent the same day, we did place a reservation on the unit to rent out in a week, when we are ready to move. Pricing was competitive - The prices here were comparable, if not cheaper than equal size storage units or smaller that we had looked into. It is also nice that when you begin renting in the middle of a month, the month is prorated so you are only paying for the days you are actually renting, not the whole month. Convenience - Public Storage has many locations and the one we found happened to be down the road from where we live. If we have any issues or questions, their office hours are reasonable too.