Public Storage Self-Storage Units at 4041 124th Ave SE, Bellevue, WA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 75/moSmall 5'x5'
$ 75/mo $88Best Price Label
5'x10'Online only price$ 89/moSmall 5'x10'
$ 89/mo $105Best Price Label
5'x10'Online only price$ 95/moSmall 5'x10'
$ 95/mo $112Best Price Label1 unit left!
- Climate Controlled
10'x10'Online only price$ 164/moMedium 10'x10'
$ 164/mo $193Best Price Label2 unit left!
10'x15'Online only price$ 250/moLarge 10'x15'
$ 250/mo $294Best Price Label
- Climate Controlled
10'x20'Online only price$ 266/moLarge 10'x20'
$ 266/mo $312Best Price LabelHurry!
- Inside unit
- 1st Floor
10'x20'Online only price$ 277/moLarge 10'x20'
$ 277/mo $326Best Price Label
- Climate Controlled
10'x15'Online only price$ 278/moLarge 10'x15'
$ 278/mo $327Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x40'Online only price$ 302/moLarge 10'x40'
$ 302/mo $355Best Price Label1 unit left!
10'x20'Online only price$ 310/moLarge 10'x20'
$ 310/mo $365Best Price Label
- Outside unit
- Drive-up access
15'x15'Online only price$ 329/moLarge 15'x15'
$ 329/mo $388Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x30'Online only price$ 378/moLarge 10'x30'
$ 378/mo $444Best Price Label1 unit left!
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Bellevue
Resources from the Help Center
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Factoria Storage Units In South Bellevue
Public Storage in Factoria offers self storage solutions to help residents and businesses in the south Bellevue communities stay organized.
Indoor storage units, climate controlled storage units and outdoor storage units come in a wide range of sizes at this facility, located just east of I-405 less than one mile south from I-90.
A convenient location for Mercer Island residents hopping back and forth on Interstate 90, a 5x10 storage unit is a great place to keep boating gear for days spent out on Lake Washington from Newport Shores or beach and swimming essentials for a day enjoying the sights and sounds of Newcastle Beach Park.
Shops and businesses near the Marketplace at Factoria can use a 10x20 storage unit at this property to keep extra inventory, extra supplies or spare office furniture packed up yet easily reachable when needed.
Growing families living near Newport High School, Tyee Middle School or Eastgate Elementary School can use a 10x30 storage unit when needing to store large household items, including appliances, couches, mattresses, dressers, entertainment centers, TVs and even patio furniture sets, with extra room to spare for boxes and crates of personal belongings.
A property manager lives at this location and there are also storage options for cars, trucks, boats, motorcycles and RVs in the gated storage area.
One of the central commercial areas of Bellevue, Factoria is a great place for retail, tech and other various businesses to shine in northwest King County. Whether it's commercial, industrial or just personal storage needs that arise, this Public Storage in Factoria will be ready and waiting with cheap storage units every day of the week.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 303)
Amazing experience with Public Storage overall! Mylia was so helpful and guided me through the process. She really made the experience "human" and reassuring.
The property owner is quite nice but the public storage response to help is extremely poor. I was dropping something off late at night and came outside after 9pm. I left my keys in the unit so I went back to grab them and to my surprise NO ONE is available to help you get back inside. There is a number to call but they only let you out of gate and not into the door. I literally had to leave my car there overnight with my storage unit open. Absolutely horrendous service.
Facilities are super clean and secure. Mylia was very helpful and prompt. Definitely recommend!
Mylia was very helpful and friendly, everything was clean and affordable.
Mylia in the office was awesome! Such an amazing person and so professional. The facility was clean, cost efficient and convenient.
We rented a unit here and Mylia is amazing. She helped us with price and size to make sure we are getting the right fit. also this facility is nice and clean. Very satisfied!
This location is great. Mylia is always very helpful. The property is clean and well maintained definitely recommended if you need a storage in the area
Mylia was so helpful is a very difficult satiation.
We had an amazing experience at this Public Storage! After many moves, this was easily one of the best experiences we’ve had. Mylia was incredible- they were very helpful and made everything so easy!
This location took care of my stuff very well. The stuff, like Mylia, were friendly and took care of our needs with enthusiasm and knowledge.
Thank you Mylia for all your help! Great service!
This location is great and everything is because of the amazing customer service you get here from Mylia, I work independently and everytime that I need a unit for a program I go back to this location. Mylia is always very helpful, possible attitude, gets things done. Definitely recommend!!
Cameron was a great help. Thank you public storage
Updated review: I had a long and dragged out fiasco with this particular Public Storage in Factoria. However, the new district manager Lisa Leavens was amazing. She was able to mend all the issues I had prior to her arrival, and cleared my outstanding balance with the debt agency (Allied Interstate). One word of advice, if there is any issue that needs attention, ask for the direct contact for Lisa. The extension number does not work, and you'll be stuck waiting weeks and leaving tens of voicemails with no response. Thank you Lisa!!!
Mylia is absolutely wonderful! She is so kind and understanding with every single thing. No amount of words I could say even compares to how easy she made everything
Sharron was super helpful in helping me pay my rent. Great Service!
My experience dealing with Mylia has been a delight. If I didn’t know better I would have guessed she owned the facilities. The grounds are spotless and she always greets me with a smile and remembers my name! Not many businesses take the time to know their customers now days! I gave Mylia five stars for for being a great asset to Public Storage, and another five stars for how she makes you feel important as a tenant!
Sharron was amazing!!!
I wanted to share my AMAZING experience I had with Mylia at this location. After my interaction with her I cannot imagine renting a space anywhere else. She was so gracious and friendly and helped me with every step of the way in my rental booking. I went online and it was not the same experience but she took the time to explain all my options and help make the decisions that also made sense cost wise. Didn’t try to oversell but explained why I would need certain feature. Authentic, personable and efficient! 10/10 She made if so easy during a stressful move! Thank you Mylia- you are the MVP!!!
Just such a respectable worker Mylia helped me with all as she has since I first got my unit. Thanks Mylia an Public storage.
Mylia is the best! She was so helpful and knowledgeable. Her location is so clean too!
Recently moved family heirlooms from another storage facility. Mylia is very kind, helpful and charismatic. I cannot praise her enough. What a wonderful experience!
DO NOT use this location to store your belongings. I have been there for over 5 years, and just recently discovered that a new lock was placed on my locker the day I showed up to store some items. The Property manager was no where to be found, during my turmoil of my key not working with the lock, which immediately,I knew was not mine. She happily shared that I did not have the right keys and told me to call a lock smith! Really? So, I can call a locksmith, no Public Storage worker on sight to verify. Hell yes! So I called a lock smith the next day, left 3 VM to the office, no call back. Luckily Melissa showed up. I explained the situation to her, she went to do a locker audit, and knew right away. We escorted the locksmith to my storage unit, he broke the the lock and when it was opened, 3/4 of my items were gone. THOUSANDS of dollars. These thieves placed their own lock, after breaking mine. If you have a unit here, PLEASE frequent. It's an inside job. Yesterday, when I went in to gety remaining items there were 2 suspicious people rummaging through an enormous amount of items, I questioned them, they pushed me out and they the door. There is no camera security inside, so it is free game. STAY AWAY FROM THIS PLACE. Obviously the property manager doesn't care. Melissa is awesome and I apologize again for coming in HOT, but she was extremely professional and took care of the situation just as one should. I AM WARNING ANYONE, AND ALL: READ THE MOST RECENT REVIEWS
MOST TERRIFYING experience ever! The storage is a not secure at all and is in fact very dangerous! Our car got hit inside the storage unit by a man who was parked and living in his truck there. And when the cops came this man had no license and tried to attack the cops. We are fortunate that we didn’t end up in the hospital. To make matters worse, our unit was broken into and we lost ten and thousands of dollars! And this was when their gate was also broken for a week and we were not notified at all. And we could not reach anybody for over a day to fix it to prevent further theft as anybody could just drive in and steal. They also did nothing and took no responsibility for their lack of security with no gates, no cameras, and letting shady people into the facility. Absolutely the worse experience ever! DO NOT use this storage!!
Customer service at this location is wonderful! Mylia most helpful and accommodating to my every needs. When I needed to relocate from my previous Public Storage due to a notice of it closing to remodel, she made every effort to find me a unit comparable in such short notice. She is friendly, knowledgeable and always quick to return my calls. Highly recommended location! Thank you!
Dennis was very helpful!
Melissa was a great help for helping me get My first 5x5 storage unit. Great customer service. Excellent experience all the way around! Would recommend 10 out of 10 100%.
Go somewhere else
Some other people have already said what I would so I’ll keep it brief. Person who works there is great, the physical location is trash. Old units with easy to break locks. Our unit was broken into due to such a lock and was only upgraded after the break in. Prices go up each year as the place continues to deteriorate. Do not recommend, break ins here are often.
Jeff and Dee provided me with outstanding service. Made me feel right at home!
Absolutely terrible. My unit was broken into, and I was not notified. I discovered the break in weeks after the fact, when I was surprised to discover the facility’s own lock on my unit. I asked why I was not notified about the break in and was told I could not be contacted because my voicemail box was full. This company has at least three of my contact methods on file. On most occasions, I’ve been unable to contact or find any staff members during business hours. Inconvenient, unsafe, and overpriced. The building itself is quite old and leaves belongings with an “off” odor.
Too few carts
I can’t rate Mylia high enough. She helped guide us through a very challenging time with professionalism, compassion and understanding. Public Storage is very, very lucky to have her as an employee.
We met Mylia yesterday at this location. She is amazing, very knowledgeable and helpful! Very grateful for her help!
Mylia is the best and totally helped me out! Very kind and pleasant to work with. Thank you Mylia
Dennis is super nice and helpful. Great customer service！！！
I rented a space at this location for a few months while I was moving and renovating. The manager, Mylia, was an absolute gem!! The property itself is clean and well maintained, the app that unlocks doors and gates was great. Carts and dollies available for use with covered ports on each end (right next to the freight elevators) that make moving your stuff easier to move were all things that made this place a great choice, but Mylia made it superb with her kind, warm and connected attention to service and detail.
I had a great experience. Dennis was cordial and informed. The space was clean and the whole process was smooth end to end.
First time using the storage unit the manager on duty Mylia was really sweet to take her time to explain the process to us
I failed to secure my unit correctly, and Mylia discovered the issue very quickly and locked it up until I had a chance to get back to secure it properly. I was also notified promptly by email of the problem. When I wasn’t able to come right away, she kindly offered to take pics of the interior of my unit so that I could ascertain that everything was still there. Mylia went above and beyond in providing excellent customer service and contributed greatly to my piece of mind. It was also nice to know that she is regularly monitoring the facility. Thanks, Mylia!
Manager was very helpful and accommodating. Handled a distressed customer very professionally and with concern. Mylia was her name.
Mylia is an absolute angel. Very friendly, helpful and goes the extra mile to provide excellent customer service. Thank you Mylia 😇
I was helped out by a nice employee named Denis, he help me get a 5x10 unit. It was a fair price and he was very helpful and polite. Good employee.
Lorita was fantastic! She helped me navigate the process very well!
Went to this place and was very satisfied with the young lady in the office named Myla as she was kind, and very helpful with all my questions! I’d most definitely use this storage. Although I just needed to pick up moving boxes on my visit!
Mylia has been the sweetest and most helpful person! Friendly service here :)
The property manager is awesome… very friendly, communicative, and always a pleasant to speak with when or if I have any issues or concerns. Thank you Mylia Kleweno
My wife and I came to this location with lots of questions and the lady Myla was very patient and kind and had answers, although we at the moment were not looking to rent a storage quiet yet, but needed moving boxes I most appreciated the good customer service here! We may be needing a storage here soon and I'll be making a trip back to this location definitely.
Mylia was very helpful and has great customer service
I cannot express how easy Mylia made everything for me. She is exactly the example of what it means to provide excellent service. Always greeted with a smile, is quick to respond, and keeps it professional! From my move in date early last year, to my move out date this year, she was always there to answer any questions I had. I HIGHLY recommend this location just because of her presence alone!!! Give this amazing employee a raise!!!
Lorita such a nice person and very kindly ❤️
I rented a storage unit here for more than a year and had the pleasure of working with Mylia, who was very kind, professional, and accommodating. The facility had plenty of supplies and equipment to make moving easier. The elevator was always a treat!
Just recently had a great experience with Mylia's exceptional customer service skills. She is the best! Very polite, informative and friendly. The unit I was looking at was clean, well lit and warm, easy access. I signed the contract right away. Thank you, Mylia!
Excellent services. Great communication, helpful, respect customers, friendly, and very thoughtful! They helped me to coordinate a question at another Public Storage location. Thank you!
Mylia is really awesome property manager, with professional and care :)
An efficient location being close to the i90 and 405 freeway
Denis was very helpful through the experience of setting up a unit with public storage
I recently moved out of my storage unit, which can be very stressful and hectic, but Mylia helped make it much less so. Her personality and customer-service skills are terrific! She anticipates ways to be helpful even before being asked. It was a pleasure working with her!
Dennis was amazing! Great customer service and knows his stuff. Thank you for the great experience!!
Mylia was absolutely amazing to work with! She made my very chaotic move more pleasant because of her positive and reassuring attitude. Very much appreciated!!
Super easy and convenient
Made my reservation online and went to complete it in person. The location is easy to get to, public enough that it's safe, and private enough that you feel your belongings are safe too. I was helped by Mylia. She was knowledgeable, efficient, and went above and beyond to get me setup. We went step by step, then she walked me to my unit, explaining the building and process to get in/out. I would definitely recommend this location to someone whether they need short or long-term.
Very helpful in terms of space and service, affordable and easy to access. Mylia was the best!
Fantastic customer service from Mylia who was super accommodating with our urgent schedule and patient with our many questions.
Dennis was the best help. I highly recommend this storage facility. When you go, be sure to ask for Dennis!
I have had a storage unit at Public Storage for several years. I am very pleased with the management, facilities and cleanliness. The staff are very helpful, professional and nice. I know all my items are safe and sound at this facility.
Ms Lorita gave me a very good introduction and offered me very friendly service. I appreciate what she has done for my first visit and I finally rented the place now. I thanked Lorita who gave me the best position that I could get.
Factoria Public Storage has been outstanding! Mylia has been so helpful from day 1. She is efficient, friendly and really goes out of her way to provide excellent customer service. I have recommended this location to several friends and family.
I have auto pay, in December they chg. Me for 2mo. No explanation, I cleaned out 1 unit discovered mice maybe rats got into 3 of my boxes one had a quilt in it they chewed it and peed all over. You are forced to buy their insurance at $15. mo.
How much per month for various sizes of storage?
I received exemplary service from Mylia during my most recent visit! She was so kind and offered help at every corner. This company should be blessed to have such a hardworking and courteous employee alongside them!
Mylia and Larisa are always welcoming and helpful; they are always there for anything I may need and work extremely hard to keep location spotless and maintained. Best public storage I have ever been with and the only one I would ever consider renting from if you need a storage space.
That was one of the best experience I ever had in one of the best self storage in town, and special thank and appreciated to the store manager Mylia she was so kind and very helpful she make my move to storage and stay there very smooth and easy, everything was organized because of her I will strongly recommend the public storage special the one in Bellevue.
Welcome to the new Public * Free-for-all * Storage!!!! Update: 12/28/20 It seems that someone that has access to this storage facility is breaking into units to steal YOUR items. I was lucky to have this happen!! The fantastic thing is, the owner of this facility thought it would be smart to setup video surveillance on the outside of the building - NO CAMERAS INSIDE! How convenient!! Therefore, anything inside the building is a free for all!! DO NOT RENT from this facility or any facility who does not have video surveillance on the INSIDE. Id have better chances of leaving my stuff on the sidewalk. Keep up the great work people!! I Rented a unit at this Bellevue location. I was greeted by a lovely lady named Larisa. She took the extra time to make sure I was getting the best unit, the best location for my needs and made sure pricing was the best available. I was not felt rushed or made to feel like just another face. Larisa is definitely a great asset to your business! Thank you so very much!
This place is great .. the customer service is awsome! Larissa and Mylia are so helpful and friendly ..
My sister died unexpectedly, dealing with everything mind-numbing, add COVID in HOT SPOT Washington, made it near impossible. Manager Mylia sowed us extraordinary customer service and consideration, making process of clearing the units my sister had at this location SO much easier. Making sure we had carts, getting us info for donating items, and just checking on us, making sure we were "okay". Mere words but heartfelt --Thank You from our entire family.
My travel trailer couldn't fit. I rented a 10' x 20' spot for storing my travel trailer. However, the spot was very tight for my trailer 8' x 20'. Somehow if I keep my trailer within the spot, both my wheels would land on top of both lines. My neighbors and I wouldn't able to pull our trailers out. At the beginning, a manager told me that maybe okay since I don't park my trailer out of boundary too much. If that's a no go, she will call me and sort it out. Later on, I was informed that could not work out. The other manager proactively called me and try to understand why I moved my trailer out of the storage. Then helped me to vacate the spot. Instead of me trying hard to cancel the contract. I feel the people managing this storage are very nice and kind.
Clean, good service, friendly and overall I got a great rate. I would rent there any time I need storage in the future.
Mylia is amazing. Simple as that. She is always professional, friendly, and just super duper to work with.
The team at this Public Storage location were great to work with and super helpful. We were in and out in less than 30mins and emerged with a large and conveniently located storage space, that’s easy to access. Larisa was wonderful! She gave us a tour, got us checked in quickly, and answered all our questions. We were also pleasantly surprised with the promo of 1/2 off the first months lease as well!
Clean and safe place, with friendly staff. Larisa helped my husband and I get a storage unit, and made it an easy and clear process.
My husband and I had the pleasure of being helped by Larisa today and she is AWESOME. She made the entire shopping around process seamless! We are looking for a temporary unit to store our entire life in while we are in between a sale on our current house and the purchase of a new one, and I think Public Storage will get our business. We couldn’t decide on the size of a unit we may need, and Larisa showed every single variety of a unit they had available all while being friendly and answering all of our questions about contract and move in terms. The facility is clean, easily accessible and secure; all important factors for us. Thank you again Larisa. Looking forward to renting from you very soon!
larissa customer service was excellent!
Larisa was a lot of help. I will definitely refer people to public storage.
When I went to public storage there was an employee by the name of Larisa who help me with every question I had. I have been so please with using public storage.
Went to buy supplies a while back and Mylia helped us. Asked what we were packing and suggested a better way to pack things and save us money. Thank you for your honesty and professionalism! Very rare these days.
By far best customer service I’ve ever seen. Mylia is unlike anyone else. The reviews on this page don’t lie! Highly recommend!
Staff was helpful. My experience was hassle-free.
Mylia was amazing, extremely helpful . We used several other public storage locations in the past and this is hands down the best experience we've had. Thank you Mylia! I wish every branch has Mylia
Had a wonderful experience at this place. Mylia was incredibly kind and greatly helped me throughout the process. I highly recommend this location and Mylia as their #1 service provider.
great costumer service!
Lorita was amazing in the care she showed me when showing me the facility and how easy it is to store my belongings!! 10/10 service!!
Lorita is amazing and helpful! She hooked me up with a great storage space that was perfect for my needs and answered all of my questions. Can’t recommend this place enough for an extra spot to store gear.
Easy and quick to get set up with a unit.
Mylia very helpful and kind, would recommend
Larisa is very helpful and explaining the process as a first time customer. Highly recommend this place if you need to store your needs.
I would give this company 0 stars if possible. I provided the following input to them after vacating their facility: Your company is reprehensible and I would never recommend you to anyone! After providing a 1 month free incentive to use your storage service, 3 months later you raised the monthly rental by $70/mo, a nearly 20% increase!!! If that isn’t a bait and switch scheme I don’t know what is!!!! You get someone to fill a storage unit knowing how tough it is to then move things, then you bump the monthly rent by an obscene amount. This is a horrible, predatory business practice!!! Your company is lowest of the low.
Larisa went above and beyond providing outstanding customer service. Would definitely use this facility again and recommend it to all my friends in need of storage
Mylia is the greatest! We left my 2 year old sons favorite stuffed animal on accident while moving out today and received a call from Mylia, the property manager, asking if we had forgotten something. We will ever forget this!!
Carrie is dedicated to her work and takes pride in this property. She is always cleaning this place. Nothing escapes her eye. She goes the extra mile for her customers. My family rented a unit in a different state for over 20 years, so I know what storage units can be like when poorly maintained or well kept. Carrie makes this difference in how this property looks and operates. She always fights for the customer. Definitely a keeper.
Carrie the property manager has been a joy to work with. Her positive attitude, caring nature and willingness ‘to go beyond the call of duty’ has made the cumbersome demands of moving, planning details and making things work all possible. I highly recommend the use of Factoria site as a rental site In part due to Carries presence and her generous spirit of service.
Carrie is awesome. She is customer service oriented and incredibly helpful. She runs a tight ship and her property is obviously well managed. Glad to share more details. She is very customers focused. She is a keeper.
I worked with Carrie and Harim at the Factoria location and was very pleased with their professionalism and willingness to help me through the storage process. I would not hesitate working with them again and felt that the entire process was very transparent. Thank you!!
Carrie helped me unvacate my unit because I still needed my space and she got the light working finally after I needed it when I originally rented it, Thank you for helping me.
Great place for storage Larisa was very fast and provide me great customer service. Closed me out when I asked and was very pleasant to talk to.
Let me just start by saying how AMAZING Carrie at the Factoria Public Storage is !!! Our family has rented many storage spaces over the years & we have NEVER had the type of experience that Carrie provided us. She is very knowledgeable, helpful, kind ... just to name a few!! KUDOS & THANK YOU to Carrie !!!
CARRIE is absolutely amazing!!! She made the entire process seamless & enjoyable! Because of her, I accomplished my financial goals. Carrie is intelligent, helpful, friendly, knowledgeable, organized, reliable, positive, high-energy, professional... She is in a completely different league from anyone else in her role I’ve ever interacted with (and there have been several). As long as Carrie is here, my storage unit will be here!
I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Carrie from public storage in Factoria, WA. I was facing a problem that I needed a storage unit to move house hold items from my townhouse to a storage unit. I really commended the prompt service provided by Carrie. I am really pleased with the knowledge and professionalism that Carrie showed in getting me the right storage unit that I need to store all our extra household items for the right price. Carrie went above and beyond with her knowledge to help serve our needs. Carrie's outstanding customer service makes customers feel that she cares about developing a long-term relationship that means more than just making a sale. I would love to recommend Carrie to anyone who that needs a high quality person to take care of their storage needs. Keep up the good work you are the best at what you do. Also as long as Carrie is there we will be there. Carrie has our backs and we know all is well with our belongings there.
I just signed up for a storage unit this morning & Carrie Hicks was very friendly and accommodating in helping me decide on a unit and getting the account set up!
We stopped by Pubic Storage in Factoria. Carrie was Fantastic! As Carrie ran through the different storage options. And showed us the different sizes. Then I realized a 5 x 10 wasn’t big enough. She immediately got us the next size available. And sold us a lock for our unit. Within minutes Carrie finalized our reservation. She went above & beyond with Customer satisfaction!! Outstanding Customer Service!! Thank you Carrie!!
Larissa and Carrie provided us with excellent customer service with a smile
Carrie and Larisa were very helpful for reserving a spot as well as going over the space and all instructions with me
what is the cost of the smallest unit?
Carrie and Larisa are very nice and helpful, they give me great customer service! Make things is easier! I’m so happy with the storage that I had! Thank you !
Carrie, the management at Public Storage 08172# located 4041 124th Ave. SE Bellevue, WA 98006. I have been your customer for several years,as as my family, Ms.Carrie is a complete professional manager and business woman. I am always greated with professionalism. She creates a very pleasant experience. Sincerely Gregory Cremarosa Unit 0013# Bellevue, WA
Despite the inconvenience that trying to write a review on your website, I have persevered because I think Carrie is so deserving of my praise. I misunderstood when locks should be on when opening my account; and needed to get into my unit that now had a company lock on. Carrie waited until could get there after hours on a Friday, and could not have been more gracious in helping me out. I have rented many storage units in my lifetime; and have never been treated better than Carrie treated me. You are fortunate to have such a professional representing your company. Regards, Raymond
I was looking for some storage options near us, and dropped by Public Storage in Factoria. Carrie was fantastic, she ran through all the storage options available to us, and showed us the place. We decided to rent a unit there and she was very efficient with all the paperwork and thorough with answering all the questions we had. Giving 5 stars for great customer service!!
I always get a friendly greeting from Carrie and Larisa, there are times FedEx drops something by and they call and let me know.i have had to rent more than one unit and customer service is fantastic!
Great customer service. Well maintained. Carrie is very friendly & helpful.
I have been with Public Storage for a long time, to be exact for 6 years. i paid a lot of money. Carrie is the first manager that keep the property clean and looking presentable. With her stills and knowledge she make it looks mire inviting. She is always smiling, very helpful, bubbling personaility. she make a person feel important even if you are there to rent a storage, purchase boxes or just to use the facility. The customer service she provides is rare now days because most employees are over worked and under paid, and feel unappreciated. I hope this isn't Carrie situation. She get 5 stars because she is always shining. The over all company gets one (1) star. Although Carrie keep the property clean. The maintenance is horrible and horrifying. The building is unsafe I came over early one morning to put things into my storage the back door is broken anyone can walk in and do whatever, the out side back elevator door look as if some tried to kick it in. The back entrance is an accident waiting to happen. I spoke with Carrie about my concerns and she informed me that she had a work order in. I explained to her because I at the storage so early that I concerned about my safety and my property that is in the storage. I have been with Public Storage for over six years and I've seen managers come and go, I've waiting 3 years to get a light bulb changed. Which literal happen this thanks to Carrie. All other managers would make excuses. Please pay close attention to the property maintenance i.e. the back door or I have to remove my property.
I love, love, love Carrie she is such a genuine person, very helpful as well as courteous and professional. As a first time storage renter I was nervous due the horror stories that I had heard about this property, but after meeting with Carrie I felt more comfortable leaving my things in storage. Carrie keeps the facility neat and clean.
Larisa gave great advice for all my storage needs and was very helpful getting me a great rate!
I was a walk in to this property, 08172, in Bellevue, WA. Philip was on the desk and could not have been more helpful in giving me a tour, completing the application, and finalizing my space rental. His attitude was terrific, he should be acknowledged for a job beyond expectations, and given a raise. John Easton
Philip was wonderful made the rental process quick and easy A1 customer service
Carrie is such an amazing manager. She was very knowledgeable, enthusiastic and helpful. Every process worked so smoothly from renting and closing my account/storage unit by her step by step explanation.
What a "Wonderful Place!" I looked at several probabilities. However, due to seeing countless positive reviews, I thought I'd give Factoria Public Storage a try and I'm "Glad I Did!"I don't know if I'm lucky or what, but the day I stopped by, I was greeted by Carrie. She gave me a tour, asked about my needs, then she made spot-on recommendations; what Carrie suggested, hit the target dead on. Now I'm another proud, happy, glad I did customer! if I may, I'd like to suggest something? Carrie needs a raise, and if that's not possible, give her a bonus! Both Carrie, and Factoria's well thought out, and planned storage facility, are both keepers! Carrie, "Thank You" for providing excellent customer service! You're the Greatest!
Dennis is helpful, and try to make me understand!
Carrie is best salesperson I’ve ever met!! She helps us a lot and offered great advices! She’s literally authentic at selling
Carrie found my cargo cover and kept it safe for two days straight. I really appreciated how efficient and caring she is. We really loved how well maintained the property is and all thanks to her...
Carrie was awesome and very helpful. Got the unit I wanted in a timely fashion. But please, I don't want to buy the mattress cover until I bring my mattress. I'll get things as I need them. Not trying to hear a sales pitch for tape and cardboard. Moving is stressful enough as it is.
Carrie is very helpful and keeps the place very clean, especially the bathroom.
Carrie provided such amazing customer service. Super friendly and great energy. Well done script too
Joe helped me out this afternoon, and he’s AMAZING!!! Everything went fast and smooth, nice and gentle! Loved the service!! Highly recommended!!
Public Storage on-site manager, Carrie, was excellent. Answered all our questions, helped us find the best unit, very friendly and professional. Great public face for the facility. Thanks Carrie!
Carrie helped me up and beyond what I have could hoped any manager could do in helping me coordinate my vacate when I was moving out of the country! I am so impressed by her outgoing and enthusiasm of the work. This is definitely the best customer service experience that I have ever experience in my whole life. I felt so lucky for having her help me solving all of my complicated issue. A million thanks to her and really recommend this public storage to anyone looking for an extra space!
Carrie you are the best!!! Very helpful and knowledgeable. I couldn’t be more happier with how Everything went today, you deserve a raise, you made this whole process so quick and easy. Kudos to you, keep up the good work!!!!
Great customer service
I’ve been going through tons of personal changes recently and needed to move out of my apartment ASAP. I was nervous about getting all my things into a storage unit and was so relieved that Carrie was there to guide me through the whole process. Not only did she help me with the logistics (in such a kind and professional way) but she also connected with me on a personal level. She listened as I told her my situation and even offered encouragement and spiritual support. The words she spoke to me were so unexpected and exactly what I needed. I’m incredibly grateful for Carrie and her kindness during a very difficult time. My storage unit is also exactly what I needed and I was given both logistical information and support as I started moving my things in. Overall, I’ve had an amazing experience at this location and would recommend it to anyone needing storage in the area!
Great storage place, they have a good deal for the first month. Carrie helped us and she was very friendly and did a great job at finding something that met our needs.
Very good experience, My friends told me about this place before so I decided to check it out . Cool place and friendly staff. I recommend public storage.
I’ve never witnessed such enthusiasm in all my days. Wow! Sadly, I hadn’t had my coffee yet or I could have shared some of Carrie’s cheery personality. She went there and then some with explaining how the property was operated. No stone was unturned by the time my belongings were securely placed in the unit. My only complaint is toward corporate folks. Listen folks, I don’t need all the extra attention as I’ve been renting storage for longer than some of you’ve been around. I don’t need a lock, or boxes, or insurance. I don’t need the upsell. Please don’t force your hard working people to script this thing out. Let Carrie do her thing. She’s good at it. Whatever you do, don’t let her get away. They don’t come like Carrie very often.
Excellent customer service from the on-site manager, Carrie Hicks. Her pride in her work showed.
Philip was great. A hard worker, very friendly. He made it very quick and easy to do business. Storage unit was clean and what I expected.
I have never met, experienced a more professional, enthusiastic and personable Manager than Carrie at the Factoria Location. I have managed and worked in Customer Service for many years and I have never had such a positive experience. Carrie was knowledgeable, able to inform me of my options and she was honest. She was very clear about the fine lines, and left plenty of room for questions, I was never rushed through the entire time. I am humbled by my short time with Carrie, and extremely thankful for the service she provided.
I just had a wonderful experience at this location. Philip was very professional and we got through the whole process quickly. This property is very clean and well maintained. I highly recommend this property.
Went to Richards Road location and met “Tracy” she was very helpful in getting the help I needed with my storage unit. She pointed out that the actual location of my reservation was at the factoria location. I headed to that location to meet Carrie. Carrie had my unit and everything ready for me because tracy had called her ahead of time that I was on my way. I can’t thank the both of them enough. Definitely made my moving experience less stressful. 5 stars!
Carrie stayed after hours to get me setup. We looked at several units and found a good one. I feel so fortunate that I discovered her and these storage units.
The manager, Carrie, was very helpful and efficient. She did not hesitate to show me other storage units and kept a positive energy the whole time!
The property manager Carrie is friendly and provides great service for her customers. Carrie was a huge help in my move by assisting with receiving/picking up my out of state PODs onsite while I was not local to receive them myself.
I really appreciate Carrie ! She very kind and got me in the Unit. I needed for my stuff. She is very good for your business! :)
Carrie is a good manager who provided wonderful service.
Carrie the property manager was informative and helpful, and made the experience of getting an extra storage unit painless and straightforward. She took the time to go over important details and make sure access to the unit by car was completely understood. She also changed light bulbs in the hallway near the rented unit. My family and I are very happy knowing that we are storing our belongings at a convenient location with a friendly manager to talk to. There's even a light in every unit!
Received exemplary service from Carrie Hicks at this location. She was multi tasking several customers with different needs but did so with extreme efficiency all the while staying very friendly, professional, and informative. I cant say I have received service this great in other dealings with storage facilities. Carrie absolutely makes this location worth going to above all the other ones I have dealt with.
=== Update 11/14/2018 === OK, I hate keep changing the rating but moving out experience was again disappointing. For some reason, they charge for full month regardless of move out date. I didn't even think about this possibility so I decided to move out on the 3rd of the month, then realized that I was charged for the full month and they wouldn't credit me back the remaining days. I can't think of any rational reason for this policy except for it trying to rip off customers who didn't read the agreement carefully or who have no other choice but moving out at the beginning of a month. This policy makes no sense. If I move in on the 1st and move out on the 2nd, then I'll be charged for two days plus one-time fees; but if I move in 31st and move out next day on 1st, then I'll need to pay one month plus one day plus one-time fees? In both scenarios, I'm renting the same two days, just because my move-in and move-out date are at different positions in a calendar month, the difference in charge could be as much as a full month? This makes totally no sense. I did not read the agreement carefully and assumed that this highly-rated business won't put anything out of ordinary rationality into it. The property manager at this location was courtesy and was trying to be helpful, but she couldn't do anything about it. I don't know why this business gets such a high rating on Yelp. Probably because the staff here are nice and helpful. But the centralized customer service representative was impatient, and the move-out policy is a rip-off. === Update 7/25/2018 === After reading my review, the manager of this location contacted me, explained the problem with the door, and offered a $50 discount in the next monthly payment. They also promised to take actions to prevent this kind of problems happening again. Although the customer service over the phone was not helpful, the on-site manager has been helpful and friendly. === Original Review === Inaccessible during access hours! For at least 4 consecutive days, the building door was unresponsive to access code. On one Sunday, when trying to access outside office hour (but within access hours), the building door wound't open, leaving me in front of the door with a fully loaded car but unable to move items to my storage room. Customer service wasn't helpful. I had to drive back wasting 40 miles of trip. I called on Monday and was told that the door was not working and would be repaired on the same day. On Tuesday I went again, and the door was still not working. Again, the customer service didn't help and refuse to compensate anything for its false advertisement and my wasted trips. I had to drive my fully-loaded car back again, wasting another 40 miles of trip. On Wednesday I took half day off just to arrive during their office hour. I was finally able to put stuff into my storage room, and unsurprisingly, the door was still not fixed. I don't know since when the door stopped working and when it was fixed, but it had been broken for at least 4 days without any notification or workaround. And no compensation to impacted customers. This is not a reliable place to store your items you need to access to.
Good place to store things.
UPDATE: BLATANTLY DISHONEST! I originally wrote the following, "Ron was extremely helpful, professional and clearly focused on my positive experience as a customer. He answered all my questions knowledgeably and was patient and understanding as I navigated the process." But it turns out that Ron lied to my face. I specifically asked how long my rate was good for and how frequently they raised their rates. He told me that he had been there four years and have never once seen a rate increase, but that it certainly could happen. It was just extremely rare. NOT TRUE. A few months after signing my lease, the rates went up more than 50%. I called and they explained to me that rates are raised every year. DO NOT RENT FROM HERE. I *might* have been okay with annual rate raises if they were disclosed - but I am not okay with people who lie to customers. Nor am I okay with any company that allows/encourages that to happen.
Was really fast, easy, and not bad pricing. A year later im still getting a great deal hear too.
Philip was very helpful. Had a great experience renting my first storage unit. Was quick and informative and very patient with all my question.
Dennis was awesome! Great pricing and excellent customer service. Thanks!
Awesome experience!!! Rose was super nice, got me in and out efficiently (always good with the local traffic), and was able to get me all the materials I needed for my upcoming move! 10/10 would recommend!
Rose did a great job at communicating with me about the breakdown of pricing and the security of the parking lot, which is a big deal for us. Great location, good pricing, secured lot. Can't ask for much more.
Rose was super helpful and responsive in helping us figure out our needs and getting us moved in.
Rose quickly helped us get our storage unit. Had an appointment for a 5 by 10 unit, when I looked at the size of the unit I thought I might need a bigger size. Easily switched to 10 by 10 for more space easily.
Rose was amazing at helping me figure out my storage unit size, she’s professional and very friendly!
Rose is a blessing to deal with! She's extremely thorough and makes you feel welcome from the moment you walk in. Will definitely keep my business here.
Facilities are a bit older but the employee who helped us, Rose, was very knowledgeable and friendly and a great help to us.
Friendly and easy. This place rocks to keep your stuff safe and secure.
Great service from Ron
Great customer service by Ron! Very friendly! Appreciated!
Khadijah was a wonderful help in finding what worked for us. Very nice and a sweet girl who made the whole experience very smooth for us! Will definitely recommend to others and will come there again for any storage needs.
Ron was awesome! Easy process.
This place is great! The employees are very friendly, knowledgeable & helpful. It’s in a great location, right by the freeway. The district manager stopped in when I was signing the paperwork for my unit & he was super professional & funny!! I’m so happy I chose this facility to store my things :)
Ron provided me with fast and reliable services at a very generous price. He also gratuitously helped me move my belongings into a clean, secure facility. Ron is a nice fellow. He looks you in the eye when he shakes your hand.
Ron is great and helpful, really appreciate his help.
Goo experience with Ron
Ron is such a delight. Always so helpful and professional. He treats us like he would treat his own family - so sincere and kind.
The man that helped us Ron has great customer service
Nothing but great things to say about this location. Clean, easy and super helpful staff. Se in particular couldn't be more helpful with all my questions and even helped move some with some boxes when I reserved my unit. Above and beyond! Thank you!!!!
This place is great. Easy sign in. Ron is super helpful!
Ron was such a great help in finding a storage unit that would work for us. Great customer service.
Ron was absolutely amazing. He was extremely helpful and friendly! Ron went above and beyond his duties providing my family with exceptional customer service. It was truly appreciated!
Ron was very friendly and helpful!
Ron gave gave me great service. He was quick an very helpful
Rob was awesome! Helped me find a unit that was perfect for my needs. Thank you!
Very friendly service! Joe was great!
Ron chose a good unit for my storage. Thank you for your help.
Ron did a wonderful job helping me purchase needed supplies for moving. Great advice!
Great customer service, friendly atmosphere and an understandable clear contract and service agreement.
Ron was very good at his job and I really enjoyed him!!!
Ron took good care of me, thanks
Ron did a great job helping us select our unit. Thank for your direction.
Joe is amazing he helps explaining the facility and the security of the storage. He is a very nice guy and fun to talk to.
Joe did great, got me the unit I was looking for with little notice. Quick and easy. Recommend this spot.
Very helpful and friendly. :)
Ron was very helpful and knowledgeable.
Ron was very helpful getting our unit set up!
Ron is super helpful!
Ron is great. He goes the extra mile for his customers.
Very professional and clean storage site.
They were excellent before they changed their hours on us. They don't allow access after 5 PM. So if you work full time this is not a good place to keep your belongings. Unless you want to have to take time off work to go there that is. I as well as several other customers I have talked to think these new hours are ridiculous.As soon as I get a chance I will be moving my storage items to another storage facility.Had I known they were doing this I never would have rented a unit there.
Joe helped a lot and it was an easy process!
Ron - the manager went the extra mile and resolved all my queries with patience. He has great service oriented mentality and would recommend to all. Thank you public storage- you rock
Do you store cars there and if so, how much?
Ron was very helpful in finding the right storage unit for our needs. He was very sensitive for the care of the stuff we're storing.
Great customer service!
Great location and Ron is the best! Extremely helpful to us since we were out of towners, directed us where to eat, etc. Very easy to work with and if we need space again here in Bellevue, we're coming back to Ron!
Public Storage is incredibly lucky to have friendly helpful staff like manager Ron. He made our moving experience so much easier than I ever expected. Our thanks!!
Courteous, comprehensive service from Jeff. Feel that my goods are secure.
Se was outstanding: knowledgeable, friendly and fast....despite some computer glitches that day that he said was slowing everything down. He could not have made it any easier for me to open a storage account. Thanks, Se!
Ashtin was great! I recommend anyone to rent here!
Ashtin was a great host for setting me up for a storage unit. I'd recommend him to anyone.
Ashtin did a fantastic job helping us.
The on staff person was most helpful. Brittany helped my family find the right unit for us and the price was with in our pricing range. Brittany was nice and courteous toward us.
Trent is great!
Brittany was personable and very helpful. From showing me the unit to helping carry out boxes.
Awesome company and great customer service. Brittany was awesome and very friendly!
Jeff was very helpful in being up front about the cost of the units, what was available and what our options were. He was even willing to stay after closing to help finish the paperwork. Thanks.
Brittney is so pleasant and helpful. Made the admin part a breeze!
Trent is friendly guy who was very helpful and patiently explain everything to me (first timer!) thank you, Trent!
Exellent service, very helpful A+
I want to start by saying Trent from the Kirkland location helped me out by finding this location that Sean is at in Factoria. Both gave great customer service. Thanks
Marcus is amazing! Very helpful! Thanks
Liz here helped me super fast and thoughtful with all the information she provided. Thanks
Fast and excellent service.
Larry explained the contract well and was quick to get through everything. The place is clean and the location is convenient.
Kennedy was awesome very helpful and acomidating. Awesome expirence.
Unit work out great for my mom during the moving transition. Trent treated us well throughout the process. Thanks
Friendly stuff and great storage facility.
Trent is an amazing individual and very professional.
Trent and Marcus are excellent people! Good customer service and fun to work with. Love these guys!
My storage unit was broken into here several years ago. Storage management team is courteous and helpful. Did i mention my storage unit was broken into?!?!?!
Great service here. Trent helped me out from start to finish, and all the guys in-between. Answered all my questions, always helpful and courteous. Always carts when I needed them! Big bonus, some places are too cheap and there is never one when you need it. Job well done!
Marcus was a ton of help, he was really informative when telling me my options with the available units.
Trent, Tammy and Kathy did a great job. Nice facility.
Jennifer helps me find a good unit for me.
This facility is well located and well taken care of with Trent being an exceptional employee and always very helpful
Tammy was super helpful and accommodating. Helped me find the unit that would work best for my needs and sign up was simple. Great specials too!
Property Manager, Trent is so professional and beyond my expectation. Excellent to choose this site!!!
Trent and tammy have been a great help.
Good precise service. Tnx Trent!!!
Trent was excellent!! Very helpful and professional. I highly recommend this facility.
just met Trent the new facility manager, terrific attitude and customer service. Had an issue and Trent had the "can do" and got it done...thanks.
The staff is friendly and helpful. Space was clean.
Very helpful dave, was helpful with the right size of storage and price. Talk about 9-11 for half hour
Tammy was AWESOME!!!!!!!! Definitely will use this public storage again!!
Tammy is Awesome! This property is a hidden gem in Factoria!
Great service by Tammy and Anji! Greatly recommended.
Tammy is amazing. I couldn't ask for a better property manager than her. Always helped me out.
Last month I had to store a few items after a death in the family. We went down and met Tammy who made the experience so much easier. She got us a unit right by the elavator. Tammy was sweet and patient and got us in and out quickly.
Very clean and the office lady tami was very helpful in the different storage unit price /size and the policy for renting a unit. Will be back to this location for when we move.
Came in looking for a specific box to accommodate some odd-shaped car parts for shipping. They were perfectly polite and had me completely set and good to go in 5 minutes, they really knew their stuff! I'd recommend this place to anybody looking for packing or shipping materials.
Friendly and we'll knowledgeable!! Thanks Tammy I believe that's your name !!
Tammy is terrific. She made it all easy, was friendly and I enjoyed the experience. Thanks Tammy!
This is a Fantastic location. I went there yesterday and rented a unit and went home loaded up my car went back and silly me I forgot my code at home and did not have it memorized yet. When I went back and went into the office Tammy greeted me by name - I could not believe she remembered my name. I was so impressed. She told me my unit number - after all I am a bit of an air head - and even showed me again where it was after she opened the gate for me. What a sweet heart she is! I think this lady earns her keep and I am hoping she is with public for at least as long as I rent from them. Way to go and thank you so much!
Generally went fine. Courteous representative (Se). The first unit shown had a ceiling pipe cutting across the middle impinging storage space (10x15 unit). Requested to look at an alternate unit, which was in a much more accessible location on 1st floor, as well as devoid of overhead pipe. The 2nd unit was clean and we took it. Opportunity: Show us the better unit first. The representative gave us a lock to use, which I though was required by the facility. Turns out there was an extra charge, plus we had already brought our own lock. Opportunity: Ask if we have our own lock before up selling us on a lock we didn't need. Everything else was fine.
Staff very helpful, (especially Anji!!!) in getting my stuff to my car today!!!!
Can was doing a great job assisting me paying the bill she's wonderful I'm happy with the service.
I had a 5×10 for almost a year and the move in was easy and the move out was easy. Both Tammy and Dave were very nice and helpful.
Went in to get boxes and the lady Tammy was so helpful and ready to answer all of my questions... I think my husband and i are going to put those boxes in one of those units !! Thanks Tammy !!
My experience with public storage, for both myself and staff, has been excellent. Even other users have assisted one of those staff members the first time he went through the system. Manager is customer conscious, dealing directly with me and addressing my particular issues. Her knowledge is noteworthy and her manner friendly with a professional tone. As a longtime female Director, I do appreciate this. The only weakness is the slapped together survey couldn't possibly illuminate the strengths in this organization. I would be willing to send you some timely survey material. Sincerely, Dr. Elizabeth Love
I really did not know what size storage I needed, Tammy was wonderful answering my questions and showing me diffefent size storages. She was very helpful and help me decide which one I needed. Thank you Tammy.
manager helps me get a code, and he's been very helpful. just totally made my day :-)
Came in to buy some boxes. Tammy has great customer service. Would definitely recommend this place.
Jeff provided superior customer service. He went above and beyond helping me take boxes out to my car and answering all of my questions.
TAMMY helped me with everything I needed when I went in to purchase packing supplies. Great customer service
The facility is easy to access, clean and well run. The lighting in the storage areas is excellent. Tammy and Jeff are both fantastic! They are very customer oriented. If you have a problem or want to change something they will help you. They coordinate as well as any two people I've ever dealt with. They are both very professional but friendly at the same time.
Tammy has a good customer service she is very helpful friendly nice, always smiling, thank you for all what you do
Awesome services. Very friendly
Tammy was awesome. She had wonderful customer service. Answered all my questions about the different storage units. As we are moving my mother out of her home into our home we are down sizing. She Also helped get me set up for packing some of mothers belongings and ours. Once we know what we are keeping and not we will be back for a unit. Thanks Tammy.
Excellent! Tammy was fabulous! Every question answered
Quick, easy and informative! Tammy was super friendly and easy to work with, I'm glad she was there!
Tammy is best. She is very friendly and helping me a lot. Very nice location.
Tammy and Jeff were great! They were helpful and friendly no matter how many questions I asked. They were a bright spot in my moving experience.
Great experience. Tammy provided excellent customer service and she also provided me with great packing tips.
Dave gave great customer service experience.
Tammy answered all my questions throughly and efficiently. Thanks!
Tammy and Laura were amazing yesterday! I haven't been to my storage unit in one year. I lost my code...didn't know how to open the lock....needed help opening the door and loading a washer machine. They did everything for me!!! Went above and beyond....definitely exceeded my expectations. Super ladies!!!! Thank you!!!!
Tammy & Jeff are professional and went beyond expectations. Thank you! Todd Brenden Access Gentle Moving
I rented a storage space for a month, and didn't end up needing it at all. After a week or so with an empty storage unit, I went back to see if they would refund any of the money. Even though I was past the day when the company policy allows them to give me a prorated refund, Jeff worked with me to get an exception to the policy and got me some money back! Jeff and Tammy were both great to work with. I highly recommend this Public Storage location in Bellevue.
Both Tammy and Jeff were very helpful, I was able to tour the facility and get the unit I needed in record time. The location is hard to beat, easy access via I-90 or 405, close to Factoria. Clean and fairly well maintained.
Tammy and Jeff were very helpful and courteous during our transition, moving from out of state. I would highly recommend this facility for anyone in need of storage in the Bellevue area.