Public Storage Self-Storage Units at 2824 172nd Street SW, Lynnwood, WA

Absolutely unacceptable experience at this location. From the moment we arrived, we were made to feel unwelcome. As we pulled into the parking lot, we were met with a glare from a woman, who we later learned is an employee named Dora. Once inside, the situation escalated. Dora was shockingly unprofessional, dismissive, and outright prejudiced in her tone and demeanor. When we inquired about pricing and storage options, she spoke to us condescendingly, as though we were inconveniencing her. It was clear she was irritated we had arrived during her lunch break, which she made no effort to conceal. Her behavior was demeaning, inappropriate, and completely out of line for someone representing a customer-facing business. This experience left us deeply uncomfortable, and we will not be returning. Management needs to take a serious look at how this location is being run—no one should be treated the way we were.

False advertising and lack of detail on online pricing, website says one thing and call to onstie staff says another. Length of online price has no detail so consumers are unable to price compare with other providers, since it's month to month, they can increase your rate with 30 day notice. Have rented a 10x20 outdoor unit for 5 months and rate was 228.00 and went up to 331.00 after initial pricing. Attached pictures shows a price of 182 or 183 advertised on web for same size, when you call you get the price 237.00. When asking for the length of intial price the staff was unable to state the duration of the introductory rate, and their is no detail on web site. So here is a 7 month update the rate for my 10x20 is now 441.00, that was 228.00 4 months prior, and increased twice in 5 months, which is now 180 dollars over the advertised normal price of 260 on their website site. I believe they gouge customers once they moved in and do not follow a honest pricing structure so that you can compare pricing for a longer rental period. Think before doing business with Public Storage as this needs to be brought to the State's Consumer protection Department.

Amazing help thanks to Dora and getting us in to the right size unit we would need for all our stuff we can’t wait to get everything moved over and the ease of moving thanks for all your help

Pésimo servicio, unos sinvergüenzas, suben los valores sin avisarte, en dos meses me hicieron un cobro adicional de 100 USD.. en el lugar siempre te encuentras con drogadictos, entras y sales con miedo, horrible!!!

They raised the price by 40 dollars and didn't tell me.

Clean, safe and good fair prices. The only down side is you can only put stuff in till 9pm it isn’t 24 hours which really sucks if you are short on time.

Ian's customer service was excellent

Ian very helpful and friendly

Dora was super, though and helpful, hence my second unit renal. Five stars well deserved.

If you guys need any help ask for Dora! She is so helpful and very communicative. 10/10 customer service! Havent had anyone be so helpful like her!

How this place gets good reviews is baffling. I stopped by several times to talk with somebody. Nobody has ever been on site. I’ll spare y’all some of the details, but against my better judgment, I reserved a space online. Received the gate codes and stuff. NEVER received the door code (that gets me into the building). Waited on hold for 20 minutes to then get out on hold for another 10, and they finally gave me the code. When I asked why that code was not provided, the guy said “thanks for calling” and hung up. Of course, once again, there was nobody on site…during regular business hours. I’ve left out several other aggravating details about my communication experiences with public storage, but I think it goes without being said, go somewhere else. Terrible.

Very friendly and helpfull

Made an appointment to get keys to our unit and then waited over an hour for someone to show up at the office. If you call, you have to leave a few messages before they will call you back. Storage unit is what we expected, but there is hardly ever an employees there if you have questions, etc.

Life is crazy and with everything going on, Dora was so awesome, helpful, wonderful, and made things so easy. She went out of her way to help me out. We really appreciate her. Thank you so much.

Dora was very nice and efficient helping me find what I was looking for.

I rent a storage unit here, and since the first day I went to leave my things, there were some homeless people using drugs in the unit next to mine. The few times I've been there, I've encountered two men in white trucks doing drugs. I'm even scared to go alone to leave my things.

Absolutely wonderful service and kind lady Miss Dora . She keeps a tight ship and very available to recieve all customers needs.

Perfect communication, shortest time taken, friendly. Thank you Dora, you are the best ever!

This place is mouse infested. I came into my storage unit to find a ton of droppings in my storage, there is no food, water source for them to want to be in there... this storage company did not want to take any accountability with what happened either.

Was desperately looking for a parking for my trailer and Dora was so amazing she was able to help me look for the perfect parking space because as you know it’s tough to find a good place to back in for a trailer. Thank you Dora, will definitely recommend family and friends to go to Dora

Dora is so friendly, and so organized. Very welcoming and safe storage

We worked with Dora when we started our rental at PS and when we checked out. Dora is amazing at her job, courteous, and professional. Dora, thank you, you are a breath of fresh air!

We had an amazing experience with Dora at Public Storage! She was incredibly patient and diligent in following up to help us get into our storage unit. Dora is by far the most knowledgeable and considerate person we’ve enjoyed working with—she really knows her stuff! She made the whole process so easy for us and took a lot of the stress out of our move. We can’t thank her enough for the outstanding support and top-notch customer service. If you need storage, Dora is the person to go to!

Inside unit got broken into, security did nothing. Suspect this storage sold our info thief.

Dora was wonderful to work with...she was very helpful and efficient and professional ❤️👍

Dora was super helpful in answering my questions and helping me get into a unit that best meets my needs!

Dora was extremely helpful and prices were great and consistent throughout contract.

Downsized units and Dora was awesome and patient while I chose options. The app is nice for opening the gate.

It was very easy to set up the storage unit rental, all the codes work so it's been smooth sailing so far.

Dora was wonderful, very knowledgeable and helpful. I am so glad to do my business with you. Thank you.

Went there to rent a space and Dora was an excellent helper. She took me all the way to the unit and helped me step by step with the transaction. i recommend this place coz the service is fantastic.

John was very helpful with helping us set up the app. He made our move a breeze. Shout out to this young man.

The lady dora was so friendly and helpful and very knowledgeable help me find the perfect fit for my storage needs thank you dora

Clean units, easy access with the public storage app and an easy way to access to all the information about payment and policy, all in one place, their app!.

Dora is real respectful and understanding and very accommodating and her bright personality brightens up any rainy day. Thank you for being you!!

Dora is amazing! She wasn’t on duty and was trying to deal with her storage space but took a minute to help us out scheduling lock cutoff! Very grateful thank you for going above and beyond!

I was very surprised by the great communication in regards to reserving and renting the storage unit. Dora helped me with the process and walked me around to show the available units.

Dora the manager is the absolute best, she is so accommodating and helpful to me anytime I have a question or need assistance. I’d use this facility just because of the customer service she provides!

4/4/2024 3:40pm this is retaliation and hate for posting my review and for being a disabled vet. what they do not want you to know: fact: the rent went from $35 to $55 to $85, then to $115, all within 6 months. so, i moved out of the unit 3/30/24. just now @3:40pm, i received a threatening phone call from the manager saying i now owe them more money and will report it as a bad debt to credit reporting agencies. as snide punishment, of course. i demand an answer from upper management. email me. no more phone calls from public storage... i wish not to speak with anyone. i want everything documented. why do you think i did all this publicly? documentation. pk "it's just business" said upper management to a veteran who is disabled, to justify abruptly raising the monthly rate 40%+ percent... "pay or you will lose your belongings," i was told. does anyone else actually believe this type of "business" is ethical, or considered 'good business' practices? ..because, i certainly do not. 10/13/23 - i will continue to update on what public storage course of action will be. thus far, ive not been contacted. it's "just business" right? WOW! I AM STILL BEING OVER CHARGED... AMAZING, THAT MANAGER WHO SAID "IT'S JUST BUSINESS", LIED TO ME. I WAS TOLD UNTIL THE END OF THE YEAR, BUT NO. I WAS LIED TO. THESE PEOPLE WANT TO STEAL MY BELONGINGS! IS THIS HOW YOU TREAT YOUR VETERANS? I WILL CONTACT EVERYONE INCLUDING NEWS STATIONS UNTIL YOUR INJUSTICE IS CORRECTED. WHAT IS WRONG WITH YOU PEOPLE??? C145.. CONTACT ME property management was not nice at all and just hung up on me. thanks public storage. your business tactics are shameful.

Will work with you if you're late on your payments one month

Helps me a lot, really nice, I hope I’ll come and choose here again 😄😄

Thank you Dora for being most excellent I was renting a unit knowing my 6 kids and myself were about to be homeless. She helped me find a unit that fit my budget while being so empathetic. She was able to help me with setting up the app as well getting the gate to open via phone. She was just human to me and I appreciate her and all her help.

I rented a unit from them in October. In December, I received a call from Dora, an employee, telling me that I needed to move my belongings to a different unit because “damage” within my unit had to be repaired. I told Dora that I was not able to move my belongings without the use of a moving company due to the majority of my items being large furniture. I asked Dora if this was an emergency situation and if there was any damage to my belongings. Dora indicated that it was not an emergency, that my belongings had not been damaged, and that the damage to the unit had occurred prior to me renting it. Dora also indicated that the unit should not have been rented to me because of the needed repairs. I told Dora that I could not afford to hire a moving company and that I don’t see why the repairs could not wait until I vacate the unit in June. Dora indicated she would inform her “district manager.” I did not hear anything from anyone until I received a call from Dora in February informing me that the lock on my storage unit had been cut so that the “vendor” could take photos of the damage that needed to be repaired. Per my contract, I was to receive “3 days’ written notice” prior to anyone affiliated with Public Storage accessing my unit, including when that access is needed for inspection or repair. The only exception to the written notice requirement is when “criminal activity” is expected, “in an emergency,” and when I “fail to grant” access upon “3 days’ written notice” or if I “default” the Rental Agreement. During the call, Dora assured me that the contract allowed staff to enter my facility for this instance although she was not sure “where in the contract” it said this. I asked Dora when I could get keys to the new lock and she told me I would not be allowed to have keys because “they” were moving my belongings to a different unit “sometime next week.” Dora told me that if I wanted to access my unit I would have to do so during business hours when staff could allow me access. These actions are direct violations of the rental agreement. After receiving the call from Dora, I immediately responded to the facility with a copy of my rental agreement. Dora told me that they had every right to cut the lock and proceeded to read a section of the agreement, which refers to suspected “criminal activity.” I asked her if they suspected criminal activity and she assured me they did not, and kept repeating that they could cut the lock “in an emergency” although the contract clearly does not allow this and that, at this point, there was no currently occurring emergency. I asked Dora to allow me access to my unit so I could check on my belongings and she initially refused to allow me access. I had to ask multiple times before she finally agreed. I observed a blue lock on the unit for which I did not have keys. Inside the unit, there was no apparent damage, no leaking water, no fire, nothing indicating any type of “emergency” had occurred. When asked why I could not have keys to my unit, Dora told me she was only doing what she was told to do by her district manager, Tracy Bevan, and told me I needed to call her. I called and left a message for Tracy but have not received a response. I reported everything to my attorney, the Better Business Bureau and the Attorney General’s consumer protection unit. In my opinion, I would NEVER consider leasing a unit from Public Storage and hope you have a better experience elsewhere.

Amazing service

I absolutely love the site manager at this Alderwood Mall Parkway location. Dora & her mom are amazing!!! Great decision when it came time for hiring this team!!!!

I used public storage to move and I was helped by Dora. Dora is an amazing person, I'm so thankful she helped us out! She was great with my kiddo and was very easy to talk too. She was kind and made sure we had everything we needed. I enjoyed her presence and how well she kept the place up and was very friendly. Thank you so much Dora!

Moving out can be so stressful, but the staff at this Public Storage location were so helpful and accommodating! Big thank you to Dora for all of her help and definitely recommend storing your things with them!

Dora is a very serious and responsible employee who has patiently helped us complete all the steps. Thank you very much!

Dora is the best! She is always helpful, friendly, and kind. Thanks for helping us last week!!! YOU ROCK!

Dora was amazing! Kindest person we ever met, and she's so sweet. Super helpful!

We’ve been renting a storage unit here for almost 10 years and the service is impeccable. Dora in the office is incredibly helpful, sweet, and kind. You don’t always meet nice people these days and Dora is a gem!! The property is well kept and very clean. We highly recommend this storage property.

Dora was amazing. My move was stressful and she continued to be calm and customer service based. She legitimately calmed me down. Thank you PS for your services.

Dora is awesome. She is professional and very helpful.

Public Storage Lynnwood; Excellent facility and awesome staff. Property is always clean and customer service is friendly and available (Dora always takes care of me).

Dora helped me get transferred to a larger space and really appreciate the help

Dora was really helpful, she helped me figure everything I need and got me set up on the app! Great experience. Thank you Dora!

Dora is amazing here! She’s very helpful and here customer service skills are top notch! Highly recommend her to anyone considering! I clean out storage units and visit a lot of storage facilities and this is by far one of the top locations around!

Dora was extremely helpful! I wish more places had people like her. She made it very easy and she was very knowledgeable.

Helps you downsize or someone you love. Need to put things somewhere that is safe? Small business spot?

Great experience, move in is smooth and painless. Had an issue with my 1st unit and the front desk help me get a unit that worked for me!

Dora was really nice and helped me get a cart.

Just got a letter 3 months into our lease letting us know our bill is going up by $120. Probably thought that it was enough time for us to settle our stuff in, and we wouldn't want the hassle of moving it again? Either way, 3 months in and already raising the lease by 25% is nuts, in my opinion. No thanks! Will be moving everything out by the end of the month.

They waited until we moved all of our large furniture in, waited a few months, then jacked our rate up 37%. Very greedy and unethical, as we will have to hire movers AGAIN to move to a cheaper facility.

Dora was awesome! There was no carts in my side of the building and she went out of her way to go out and grab me one. Definitely appreciated her assistance!

I worked with Dora who helped me with an issue with my unit. She was very knowledgeable and proactive in helping to solve my problem.

Easy to get to , clean. Functionable.

My daughter's boyfriend recently lost his mother to cancer.....she had a unit at the location at 172nd in LYNNWOOD Wa.. he was an accessory to her unit and they told him he could NOT have access.....UNBELIEVABLE. THE UNIT WAS PAID ....THE ACCESS WAS GRANTED..THEY HAD A KEY BUT....THEY WERE STILL TOLD NO ACCESS ....WRONG ANSWER ..DO NOT STORE AT PUBLIC STORAGE ...PERIOD

Easy-peasy, even for this tech-challenged Great-Grandma !!

DONNA WAS VERY HELPFUL AND FRIENDLY, EXPLAINS EVERYTHING ACORDING YOUR NEEDS OF STOAGE SPACE AND SHE GUIDES YOU THROUGH EVERYTHING STEP BY STEP. THANK YOU DONNA

Dora has been outstanding! She is incredibly patient and caring the whole experience has been seamless because she looked out for me. Rent here!!

Dora is awesome, your stuff is safe here.

Yeah I go there, yeah it's my storage, yeah they renovated and had some holdup with access but all fixed good, no complaints, overall very good place to store your stuff

The staff here is absolutely amazing! I had a short time to move 6 people across the country and they did everything they could to make it happen and worked with me over the course of weeks to make sure my pod delivery and everything worked out. I highly recommend this location!

This place has the best service and the best deal! Especially, staff (Doug) was extremely kind and informative throughout the move in process. Highly recommend this place.

If you’ve ever had issues with site management, this is the place to come to get it straight, get it right, and to get it fair. The on-site manager, Dora is absolutely amazing. Her knowledge and customer service persona is top notch. She understands ppls issues and does the best at being her. Real life, real answers.

So far so good. Doug was very helpful. Great customer service and fair rates.

Dora is super helpful. She was so accommodating and ready to help when an issue arose with our code. She had everything good to go in just a few minutes. This move has been stressful to say the least and having Dora provide such amazing and friendly service is so appreciated.

This place has really been cleaned up, they're even painting it. And Dora, in the office, is highly professional. She helped me find a cart - thanks!

Love it

I feel safe leaving my stuff here

In February I emptied 2 storage units that I have been renting for over 1 year. I emptied it about 12 days early. Dora the Store Manager said she would manually take care of the monthly automatic deductions for 2 units. On the day I moved out, I once again checked in with Dora. Her District Manager happened to be at this location and asked about my experience. I told her it had been good. Dora removed the automatic payments for both accounts but I am now getting calls that I have been sent to collections. I have left various messages with her staff at this location and have yet to get a call back. I'm not understanding why Dora has not returned my call. I have moved out of state, otherwise I'd drive to the location. Since the District Manager asked that I leave a yelp review I am hoping she will see this and call me back so that we can take care of this mistake.

My husband and I ended up moving during a snow storm and had to store our stuff ,Dora was extremely friendly and helpful. The place is easy to get too and the app is super easy to use. I was very happy and would definitely recommend this place

The Staff at the Lynnwood Public Storage is excellent. Dora, the manager, went out of her way to give me outstanding service. Great experience!

Thank you Dora for helping us to find our storage with our preferred budget. Excellent customer service

Jason was very friendly and helpful getting us set up for our unit

After checking on line, I drove to the site to review the property. Dora was there in the office and was very helpful guiding me through the rental process and the policies of Public Storage. After reviewing the storage locker I was happy to sign with Public Storage. Great customer service, location and price.

So far so good. I just got my unit. Pretty quick easy straight forward. Dora helped me she was very knowledgeable. She gave me a tour of the property went over everything clear, concise, quick. My 1sr mo tg is 1dollar but you have to pay an admi instruction fee of 29.99 and buy a lock for 20.00 and also carry insurance minimum of 15. And I bought a box so my 1 dollar for first month was 70.00 or so but my regular rate will be 246 or something g like that for a drive up outdoor entrance garage type storage can fit a car. I, happy w it so far. Gate is broke. Right now so you only will have storage access until 6pm u til they get the door repaired and she wasn't really sure when that might be fixed so just be aware of that.. but otherwise everything so far so good. DORA is a gem, personable, professionL full of smile. I recommend this place so far. I can't speak on any o e else that works here but my experience with her was pleasant and i would recommend here and her for sure.. so far 5 stars.. I will re review in a month, upon incident (should anything like that happen) and/ or when I vacate.

Concerned about my belongings being secure, the gates are left unlocked during normal business hours. Door to access storage units do not close. There is no light in the storage units better bring a flashlight. Every time I have been to this sight ( during normal business hours there is no staff )

I always have a great experience with the staff. They are very helpful!

Dora cares about her property and the people that rent from her

Dora was so helpful with all my moving questions. She never gets flustered and is extremely knowledgeable. This girl deserves some serious praise!

We rented a unit here. We're late on making a payment by one week, and charged nearly $50 in fees. They waived a portion but still a lot to pay.