Public Storage Self-Storage Units at 21360 Gentry Dr, Sterling, VA

Eduardo at the front desk was Incredibly helpful and patient as I was cleaning out my unit on my last day. Would definitely recommend here for any storage use.

Easy registration. Friendly staff.

We have a couple storage units here to keep our stuff till house is built. Eduardo was helpful in getting us good units and price.

Great customer service

I am happy with the service

Eduardo, the manager, makes check-in almost fun! Very helpful. Very easy. Very fast. Very pleasant.

Eduardo gave me a good service

Eduardo nos brindo un servicio de calidad muy recomendado, la propiedad es muy cómoda super recomendado, gracias por su ayuda

Ecuador is excellent thank you for your help

Can my husband switch up to a larger storage unit?

Excellent service

Muy buen trato

It was a great experience in this Public Storage …Eduardo, was very helpful thank you so much for a great customer service.

Very professional

Sales person at this facility is very professional and customer friendly. Thank you for the great services and help sir.

La propiedad se ve bien y personal me atendió bien!!!

The process was quick and easy with excellent customer service! Easy to access location.

Eduardo was very fast and helpful.

Very easy process and Eduardo was very friendly and helpful. My boss needed a temporary storage to store our material there and we found exactly what we looking for.

Eduardo was super professional, friendly, and helpful. I really appreciate the way he explained me how the public storage works.

Eduardo gave me an outstanding customer service. Thank you!

Excellent service and friendly staff makes the storage here top notch. The cleanliness is outstanding.

Great service from Eduardo

Eduardo gave me an excellent customer service today. The property also looks wonderful

Very professional. Good customer service.

Eduardo me dio un buen servicio.

Service is excellent!

Obtuve una atención magnífica que solucionó todas mis dudas

Wonderful help and great storage unit! Highly recommend

Eduardo has nicely shown as the space and very informative

Eduardo me dio un excelente servicio y la propiedad se ve muy bien.

Eduardo was great

Went in today wanting to see the options on a smaller storage units and Eduardo was great! He was patient, answered all my questions, and gave us all the options. A very positive experience!

Getting a unit took less than 15 minutes! They were very helpful and efficient! I recommend them!!

Great representative for Public Storage. Answered all of my questions. I am very pleased with the service!

Eduardo muy amable y muy atento buen servicio muy recomendable este lugar

Eduardo provided an excellent customer service. Thank you!

Eduardo fue muy amable y nos brindó un excelente servicio

Eduardo gave me a good customer service

Eduardo gave me an excellent customer service and the property looks clean.

Eduardo provided excellent customer service. He was patient and helpful with my elderly mother!!

Eduardo provided an excellent service.

It’s been a pleasure being supported by Eduardo. He was fast, and answered all my questions.

Very good consumer service Eduardo....

Eduardo provided a very good customer service

Great service

Eduardo gave me good service

Eduardo washer hephul and kind. Great job

The place was really nice The guy working here Eduardo was really nice he should get a raise thankyou

La persona de nombre Eduardo fue muy amable nos enseñó todo es una persona excellente la visita fue muy satisfactoria gracias

It was very good experience with Mr Eduardo Nice customer service

Lindo trato el sr eduardo,

Eduardo provided an excellent customer service today. The property also looksAwesome !!!!

Eduardo nos dio un excelente cervical y la propiedad se be excelente 👌

Eduardo Has an Excellent customer service has a lot patience with customers. he goes above and beyond customer service satisfaction he is a great asset to your team.

I came to this location today to rent a larger space than we currently have. Eduardo was excellent and efficient at explaining the transfer procedure. He made the transaction easy and pleasant. The customer service was professional and Eduardo was so kind and helpful. I will always be a return customer and refer friends here.

Customer service is amazing and love the employees

It was pleasure working with Eduardo, he’s professional friendly and property looks good.

This storage place is fantastic! I had a difficult time opening the door for our unit so I asked for help from the front desk. Eduardo was able to get the door open for me after determining that one of our items was preventing from opening the door. Took just a few seconds for him to figure this out. Great customer service!

Eduardo me dió un buen servicio

the property looks great!!!

Eduardo was very helpful in setting up our storage space.

Excelente servicio, muy amable y atento, recomendado totalmente el servicio de Eduardo.

El manager Eduardo es una persona muy amable y ofrece un excelente servicio!!!

Excellent service from Eduardo.

The property looks great.

Moving is a highly emotional and mentally deranging experience. Combine that with a limited tech ability and insanity is the obvious result. Having multiple units and failing to execute my reservations properly on line I went to the Gentry Office and discovered "CRYSTAL" the Public Storage secret weapon! Crystal's calm, professional and highly knowledgeable approach not only resolved all my rental problems but restored my faith in First Class Customer Service and Courtesy. I was embarrassed and flustered entering and completely satisfied departing. Crystal is an amazing people person and able to defuse a crisis with humor and confidence. Crystal helped me resolve issue with both of my accounts in two separate cities and I cannot fully express my gratitude and my renewed confidence in PUBLIC STORAGE and their team of professionals!

Ms. Perla provided great customer service today when I had a billing issue. She took the time to understand the problem and make the necessary corrections. She is very kind, personable and it was a positive experience working with her.

They gave us excellent service . Perla property manager was very helpful and kind to help us out, she made everything look easy. We used this place for almost an year .

This storage facility was an absolute best for me!!! Always clean. Very accessible. Great staff! A pleasant memory. Should I need storage again, this one would be at the top of my list!!! Happy storing!!! ☺

Excelente atención en los empleados del stores del que esta frente del wawa un servicio a todo dar.

I recently rented from here and have had a positive experience so far. The facility is clean, maintained, competitively priced, and the on site manager, Perla, is great. She helped facilitate the resolving of an error I made on my rental application and was super friendly and understanding!

Servicio increíble, conocí a Perla y me ayudó muchísimo y explico cada detalle para alquilar un storage. Hizo que todo fuera más fácil y rápido. Trato amable y personalizado

Very helpful manager - great location in comparison to other PS locations

Perla was very excellent in helping me out today. Great customer service, definitely recommend 👍🏼

Property Manager, Perla. She is top notch—cheerful, patient, professional and on top of her game. This facility is organized and most importantly to me CLEAN!!! A year later I’m updating this post from 5 stars to three because they increase the price in one year two times and gate access should be longer than 9 PM.

Thanks Perla for your friendly customer service. My brother and I found you to be super nice and you provided the necessary info we needed before completing the check in process.

Ok por este Día de hoy me an tratado con excelencia y muy profesionales es este lugar puedo recomendar y dar buena fe de que te trataran con mucho profesionalismo grasias Dios les vendiga

Perla was very helpful and assisted me in downloading the new public storage app for my phone and then swapping out to a new lock when I realized I lost my key. She is very friendly professional and personable.

Perla has been the most helpful person I ever met !! she has assisted me on everything from A-z .. She has walked me through correcting my ap on phone and updated my account , She always has a smile on her face and great attitude best customer service ever!!!

We were in dire need of a storage space due to a move to our new house. We didn’t have enough time to remove what was in the house anyway and or move was 1 week away. Perla helped my wife and I find an affordable storage space immediately. She’s removed a lot of stress that wet were experiencing. Thank you Perla for all your help!

Perla was so kind and helpful i highly recommend this place! Thank you Perla! Keep it up

Perla is so sweet and kind, I rented here for a while and came back. She keeps this place spotless!

Came in and Perla assisted me with choosing the right storage solution for me! Quick, easy, and simple. Thanks!!

My experience with Perla the property manager was very professional and informative. I was in and out with all my concerns addressed.

I arrived near closing time but Perla stayed late to help me register for my unit. She took her time to make sure I understood everything. This initial experience was very good.

perla was very friendly and she provided great customer service.

This is the second time I've been back to use this location and it's because of the property manager Perla. She is very attentive ,friendly, and professional. She keeps the property in top condition. This is the place to go and the person to trust!

Perla property manager is very professional and keeps this property so clean, very nice person and highly recommend to all my friends, family and co-workers to Gentry Drive

Perla was fantastic and very knowledgeable. I would highly recommend this location.

Perla is absolutely wonderful such a great help helped me with any questions and concerns! So happy I had her help! Definitely recommend this storage facility

This is amazing and Peria is fantastic!!! Definitely go here for great deals and wonderful service! And great person!

Best storage facility! Petra is the most friendly person!

Perla is a rockstar, shes was so helpful and accommodating in getting me set up and moved in early. She really went above and beyond. I had trouble getting the website to work and then getting to the office before it closed. Perla helped me every step of the way with such a positve attitude it made a tough day that much better. I wish I could have person like Perla everywhere I conduct business. This property is well maintained and you can tell they take pride in their business. Thank you again for everything Perla, you're the best!

Perla she is a nice person,she attended to customer really nice.

I have rented two units from the facility. Perla, the front desk rep is super sweet and very personable. She keeps the office in tip top shape which you can see carries over to the facility as well. First impressions mean a lot. I have visited several times and the lot itself is clean and the interior unit hallways are also kept. Would highly recommend

This place is the best storage facility in the area! Perla the property manager is Amazing! She is very attentive to her tenants needs, and always willing to help! She keeps the property so clean! Her customer service is by far the best! Look no further for all your storage needs!

I visited this public storage location. Perla provided awesome service! She was very pleasant to work with, provided good information, and she educated me by showing a couple units to give me a better idea of the sizes.

Perla provided good service to me today. Thank you very much for showing me the storage needed.

My experience with dealing with Ms. Perla was without a doubt refreshing! She was very professional, had a wonderful personality, and it was clear from the beginning that she truly values her customers. Her willingness to work with me on all my storage needs was very much appreciated. If you’re looking for a storage unit in the area, I highly recommend checking out the 21360 Gentry Drive location in Sterling, VA!!!

Great Customer Service! Easy to sign up and the process was plain. Very clean facility, lots of security. We are super happy!

We started using public storage and had a great experience with Perla. She was so helpful and professional. Even tho it was after hours she still gave her time to us and helped us.

Perla is so wonderful! She has helped me with my storage unit for almost 3 years. Always able to answer any questions I have, is accommodating, and to share her amazing energy to make sure the move in/out process is as smooth as possible. She knew the details of my storage and move, I was very impressed with not only the cleanliness of the temp and non-temp controlled units but also Perla's attention to details. She definitely adds to the wonderful experience at this location <3

Un excelente servicio persona muy amigable con el cliente y responsables

Very helpful!

Perla and the rest of the staff is nice and courteous. They have affordable prices. I highly recommend.

Thanks for the great customer service!

Perla provided great customer service and was able to transfer units with no hassel. Highly recommend Perla for your storage needs!

great customer service perla is great and very helpful clean and well kept I would recommend public storage this is my second time using public storage.

Ms Perla was the one who helped me , She has a great customer service material. Very accommodating , kind , friendly ,she will do above & beyond just to assist you. I like your area very accessible, & clean . Keana is helpful & friendly as well.

Great service. Perla was wonderful. She does a lock check and noticed that I haven’t locked my unit properly. I really appreciated that she gives the extra effort for great customer service. Will return again for my storage needs.

Good location and customer service. Location is secured and you can easily access your locker. Perla, the manager, is professional and friendly. Would recommend this location to anyone looking for a storage facility.

I was very impressed by how clean and professional Perla was when answering all my questions. I am sure to recommend Perla to my family and friends. Keep up the good work Perla.

Perla was a pleasure to work with for getting familiar with the system and welcoming us to the facility. The unit was, clean, neat & dry. She also helped us secure a second unit right next to our first one for a month. Great service and a fair price.

Perla is an amazing property manager. She walks you through all the details from move in to move out and provides awesome customer service. Very clean, great location, and great pricing. Thanks so much for making my move easy!

Great storage facility that is conveniently located to our house. It is very clean & easy to get in & out of. Perla signed us up a few years ago & made it so easy. If we need another storage unit in the future, this will be our first stop!

I echo the comments Perla is an amazing property manager. She walks you through all the details from move in to move out and provides awesome customer service. Very clean, great location, and great pricing. Thanks so much for making my move easy!

Thank you Perla for being helpful and informative.

Perla is amazing!! I have been coming here for 15 years. It's really clean and convenient for customers. Perla has been the constant face and she knows the company which makes the process easier. As long as you pay your bill. You won't have any complaints. Please go see Perla, you won't regret it!

Your agent at this location is terrific. This is my second time renting with her. Amazing how she can keep her beaming personality while dealing with the public. Highly recommend anyone to go see PERLA at Gentry Drive location

Convenient location and access in/out. Clean. Property manager is responsive and friendly.

Perla was amazing! Great communication and wonderful costumer service!

Perla is awesome! She is a great help!

Mike/Micheal gave the best service I have ever got

George A. I have storage unit with public storage. I have been working with Perla for a few weeks and it has been such a pleasure. Perla is always friendly, welcoming, and professional. Many times I have driven through the facility and I'm greeted by her contagious smile and a wave. She is always available and willing to help. She takes pride in her position and always goes out of her way to assist her customer. Perla is an asset to your company.

Perla very friendly, informative pleasant in helping me. She took me to space to see it after helping me to decide. Appears to be excellent manager. Also Mike was extremely helpful to me and my wife. Good friendly attitude .

Exelente servicio y amabilidad

Perla is a dynamic property manager with stellar customer service. I have been a PS customer for 3 years now and her service has been consistently professional. Perla is one of the reasons I prefer the Gentry Drive location of Public Storage. She is hardworking and the facility is always very clean. Perla is a huge asset to Public Storage!!! When renting at Gentry Drive, ask for Perla and you will experience customer service at its best!! And will be happy with the cleanliness of the property!

Muy buena atencion al cliente y la manager es muy amable

Perla is amazing and extremely knowledgeable, excellent customer and most all clean property. Will highly recomen to all my friends and family members.

Perla did a wonderful job helping with everything I needed for a smooth move. She was positive and very friendly.

Perla was an excellent representative and the entire rental process was extremely smooth.

Great facility, great staff. Perla is amazing! 10/10

Thank you Perla for all the many years of excellent customer service!!!

Perla is THE BEST! She’s kind, responsive, honest and very helpful. The facility Itself is clean, secure and easily accessible. I will def use again and recommend others do the same!!! DS

Perla the Manager is the reason this business is top notch!!! Go Perla!!!

Helpful, courteous property manager & super clean facility.

Great customer service. Mrs. Perla showed me around and provided me with all the information. The location is convenient and safe.

Worked with Perla for a short term rental as we prepare to move...she made the entire process very easy and was great to deal with....

Perla is amazing, and incredibly helpful! She answered all my questions and understood that I wanted to move out that day to avoid paying an additional month. Was renting storage here for years, and will definitely use them again for any storage needs in the future.

Perla was very friendly and helpful. The unit was clean. Service was quick and efficient.

Sorry to leave this Public Storage. Perla was very kind and professional. Unfortunately the Public Storage business model is to lure you in with their introductory price and then increase it substantially in 4 months and then yearly after that. Started out for a drive up 10x10 unit Dec 2016 for $125, in April 2017 it went to $147, in April 2018 it went to $162, in April of 2019 it went to $176. It is going up to $191 April 2020 except to me. I'm out of there. Comes a point in time when their fees are no longer rational.

Perla is absolutely amazing!!! Excellent costumer service :). She is a very kind person and keeps everything in order and very clean. I had a great experience and would recommend this place

Perla was a pleasure to work with and made my moving process easy.

Worked with Perla when transferring from a large to smaller unit. She made the entire process so easy. Have stored my belonging their for a couple of years and always been pleased with the facility. Very well kept and never had any issues.

Perla is very professional and kind. She has been very helpful and thoughtful. Returned customer for the second time around. Very clean property throughout. Highly recommend this place to everyone who needs a storage place here at Gentry Drive.

Good customer service, I would strongly recommend to my friends and Family

Perla is an extraordinary professional and great person. Returned customer very happy with service and will highly recommend to other folks

Perla the property manager was very helpful in helping me find the proper unit and also honored the price of a unit that was improperly listed on corporate website. Very helpful and highly recommend. Clean property

Perla was very helpful and personable..highly recommend!

Buen servicio 😇 gracias por toda la ayuda perlita

We had rented at Public Storage on Gentry Dr Sterling two yrs ago and as Perla was still at that location we rented again today. She is wonderful to work with and will help you with anything you need...you just have to ask her.

I went in this morning to get a unit and Perla was so polite and helpful. I would definitely recommend this place to other folks.

Very friendly and great service

Perla is a wonderful person, she helped me with questions that I have. I recommend all customers to talk with her if in case you are looking for good services. Rafael from Flash painting.

Perla was amazing! Funny, informative and very friendly! I highly recommend Public Storag3!!

I went in looking for bubble wraps and a high spirited worker named Keana helped me greatly. Never been to Public Storage before, but I know why there's lots of them if their employees are as great as her. 5 stars for sure!

I just went to here to get some information on the units they have and the young lady that works there Keana was very helpful and kind. She gave me all the information I needed and showed me several units I was interested in with no complaints. Not to mention her and the other employees keep the place looking fantastic.! Thanks for all the help.!

Best storage place by far. Very clean and the staff is great.

As always the customer service was fantastic.

Perla is so nice and helpful, very professional and knowledgeable. I really appreciated her help. She walked me through step. Great customer experience.

Very efficient check in, clean facility.

Perla was great and very friendly and efficient.

Perla is very courteous and has a great personality . She explained everything and answered all my questions. I would recommend this Public Storage to everyone

Great service. Perla provided me everything I needed to feel comfortable about using facilities. Recommend anyone that stops will be very satisfied.

Perla was amazing getting us in and getting us out. Great location, great help, definitely recommend

The units are nice and clean and the office staff are helpful and friendly. The property is not level so the cart wants to roll down hill and there is no way to keep the door open as you try to get the cart in the door

Perla was a great help. Fantastic customer service.

Great location and Excellent customer service. All the staffs are super helpful. Keana make the process very smooth and easy to understand.

Keana was very helpful and informative. Walked through everything very thoroughly.

Perla the manager has bent over backwards to accommodate anything I need and makes sure all my concerns and questions are answered. She is in constant motion working, cleaning up, checking on things and does her best to make our experience pleasant. She is extremely professional. I recently changed units and wanted to transfer everything in a day. Carla and Needea were very helpful to me and took care of every detail of the transfer, allowing me to get my work done. The next day, Keana filed a request with headquarters to repair the unit's door and was very concerned that this be taken care of. Public Storage has a good team working for them and the customers.

Perla was very helpful! It made my transition to a storage a lot easier than I thought. Thank you for the kindness!

Perla is super helpful and was able to help my business get a great price on storing items. I like how the facilities are really clean, too.

Very clean and well maintained, Perla is very friendly.

Perla explained all the details about all the units very well. She was very polite and easy to work with thanks

Always have a nice professional service here Perla is the best. Always with a smile and great customer services. I congratulate you on having her as part of your team. Thank you.

Very good experience. Perla is amazing!

Everything went smoothly with renting a storage unit Perla was very helpful and courteous.

Great customer service. Thanks Perla for being so thorough...and funny.

I had a great move and Perla went out of her way to help me a lot

Perla has been a wonderful resource over the past 3 years that we have had a storage space at Public Storage. She has been proactive about informing of us any pricing changes. We would highly recommend Perla and this Public Storage location.

Very clean and secure facility. Never had any issues accessing my unit and was very convenient.

Perla was very helpful and the storage locker was perfect for our temporary needs . The inside entry and air conditioning kept our things in very nice condition . The price was great as well .

Good

Perla has been an amazing property manager. No matter what the problem, she is able to solve it with speed and accuracy. We have had a unit for nearly a year, and have been extremely happy. We need more Perlas in the world!

Spend a lot of time with this organization, had no problem with them at all. Everytime I visit, it's always a good atmosphere. Attention to customer is awesome, shout out to perla. Best customer service! I recommend this place for storage.

Awesome customer service - Perla is by far the best, she made this rental 2 easy for us.

Muy contenta con la amabilidad, grsn persona, y gran servicio Perlita

Reservation and check in process was very smooth. Perla was very helpful, warm, and professional. Unit was clean and easily accessible.

This facility is very tidy. And the young lady Keana at the front desk very friendly and knowledgeable. Answered every question I had. Thank you...

I’ve used this location a few times. PS is great if Perla is the one handling your storage issues. She really knows what she is doing and can handle things that others can’t. Thanks Perla!

Great customer service & very clean property. Thank you Perla!!

Perla is awesome. Great woman and will go the extra mile to make you feel welcomed here. She does more for this company than is given credit for by them. Keeps the facility clean and constantly checks units making sure they are secure and locked. I know she cannot control pricing and that is my number 1 complaint and only complaint. Public storage will price themselves out of reach and lose many to competitors. Person(s) who are long term and have maintained good payment history should be given preferential treatment and discounts especially when holding more than one unit. For some reason when they get good customers who always pay on time and ahead they penalize those by rate increases of 30-60%. I never had this issue with other facilities but with PS it has been ongoing for almost 2 year's now and will be vacating all units. Great job Perla and please never stop what and how you perform because this carries over with you no matter where you are and you truly are a wonderful person. Thank you for all you have for me.

Very willing to work with you, great customer service. I have been here since 2016 and have only experienced the best, thank you Pearla !

very good attention

This is the second time I have rented a unit from Perla. She takes pride in keeping this facility clean and secure. She is super friendly and easy to work with.

Repeat customer, and we'll be back if we ever need extra storage. Not the closest to our home, but Perla has been outstanding both times we've rented a unit.

Super sweet, helpful, and funny! Love her!

Bright and clean facilities. Perla was great to work with and provided lots of information on best practices for loading the unit. The price was right and the location is great for anyone living in the Sterling, leesburg, or Ashburn areas of N. VA.

I just love the place to keep all your things safe.

Very good. Thanks guys

I had a great experience. Perla was the best!

Perla was awesome and she answered all of our questions and concerns with wonderful interest! Would come back!

Perka has been outstanding employee. Returned customer. I’m here because is one of the cleanest property have seemed so far. Perla property manager provides the best customer service ever. Will refer my family, friends and coworkers to this property. Thank you Ms. Perla!!!

I spoke to Perla who was very polite as soon as I walked in the door. She was professional and helped me with all that I needed. I talked to her for a little while just in conversation. She has great customer service skills. I have had a unit here for a few years.

Great storage facility. I rented a space here for a year and I never had a problem. Very clean and awesome customer service. Perla was of great help and always professional. I would definitely recommend this location for your storage needs!

Perla the property Manager Awesome and Outstanding, Very Professional. I recommend this location to all who need storage assistance!

Perla (manager) and Keisha have been so helpful! The initial process (online) was very easy. I met with Keisha and she provided us a tour of the facility and the specific unit. She walked through the gate process as well which was very helpful. The facility seems to be very secure and is setup quite nicely. I have a unit on the 2nd floor and was very happy to see that there were carts available to use for moving the stuff upstairs. The facility was very clean and I am very happy to have chosen this location.

Perla was great! She explained everything to me in detail so there would be no suprises. Did not realize I was going to be required to purchase a lock from them, but it's ok because it's a good lock and I needed to get one anyway. The unit was much bigger then I was anticipating and very clean. Located in a convienant place, Perla took me right to it after explaining how to use the gate. She also recommended products that may come in handy for storing my items. Got a great deal for 6 months.

Perla is amazing!!

Will is an outstanding representative of your company! Even though I came in on Christmas Eve at the last hour he took time explaining everything to me. Showed me two units to help me decide the size. What a gentleman...thanks Will!!! My stress was relieved.

Excellent facility. I rented a climate controlled 5'x10' locker. Even on the hottest days the temperature in the locker was good. Perla is very friendly and helpful. Highly recommend.

Perla is FANTASTIC as a property manager! Efficient, shows the site to make sure you are getting the right size. Great location. Clean and maintained.

This facility is very clean and well cared-for. Perla is always a great help when there's something I need! I would recommend this location to a friend or co-worker without hesitation.

Perla provides great coustomer service Gracias !!

Perla was extremely helpful and courteous to me

Great service and rental manager. Friendly and very informative.

Exceptional customer service every time I visit from Perla. Always accessible. Very pleasant demeanor and very friendly.

The manager, Perla, is extremely accommodating and worked very hard to help me with the most affordable options on expanding my unit size. The facility itself is very clean and well kept. This is why I came back to this space instead of going to an alternate storage facility.

Outstanding support from Perla when I had an issue.!!!

Thank you, Perla! You were so quick to reply back and get me scheduled right away with a unit! Not only did you give me a space large enough to store the items from my 3 bedroom house but also at a reasonable price. Your customer service is beyond amazing! Thank you again and I would refer anyone and everyone to your location!

Whether moving, experiencing an emergency or simply not having the room to store your valuable items placing these items anywhere away from you is a scary thought. I've experienced all of these things within the last month and with the genuine and care provided by Perla , my mind has seen able to rest a little easier. As an employee anywhere we are all expected to provide at least the minimum of our responsibilities, and Perla has exceeded them. I want to thank Perla for keeping my items safe and checking in with my family to assure of it. I cannot Express enough how appreciative we are for your efforts and I hope that you are well recognized for the role you play in your field.you are an asset to your team and deserve to be recognized. Thank you Perla and public storage for all your services and satisfying my expressed and unexpressed wishes.

Very clean and comfortable place , exelent management!!!! Perla.

The property manager Perla was so helpful and and kind when I opened my unit at this location. I highly recommend this property with its affordable prices and great customer service!!!

Perla is a super customer service I have never meet in my life.

Cute and beautiful lady thank you 😙

I do not normally write reviews. But today I would like to send words of gratitude to Perla for the awesome work she is doing at the Sterling location. Customer service is key in any business, and for that I would like to thank you. Your dedication, positive attitude, your energy, caring for this location as if it is your own, adding your personal cleaning touch, contacting clients when needed are key qualities that shows that you value what you do. Thank you for your services. Please continue to shine and keep your pleasant smile.

The manager Perla was very accomodating. She actually waited for us even when she was already about to call it a day. We came a bit late. Perla answered all our questions and we were quite satisfied with everything. She took us around the compound and showed us our storage space. She prepared all the documents needed with dispatch right on the spot. It was so quick and easy. We would recommend this place to anyone in the area looking for storage space.

Perla, the manager, is awesome. She's a remarkable lady. Dedicated and extremely helpful. The facility is clean and secure. My only concern is that access to the facility is not 24 hours, whereas most other storage places are.

Perla was great and grounds were clean

Perla is such a great associate, she excellent customer service skills and she assisted my family and I with such professionalism and genuine care.

Very clean facility. Perla was very nice and helpful.

Great customer service provided by Perla efficient nice abd very recomend this place.

Perla is very accommodating and does what she can to assist the customer in ensuring they are good with their move. Additionally, I am currently based overseas, and Perla was able to assist and correctly direct me in fixing my account issue.

I came in to the storage office and Perla, the manager is a very nice and acknowledged. She provided all the information I need to know as a first time mover. She also give us a lot of suggestions to lower the cost.

Great location, very friendly and helpful staff (Perla) and easy to access units. There is always a cart within eyesight to use!

UPDATE 8/14: I upgraded to a bigger Unit in March and by the end of April they increased my price by $12/month.Due to the convenience of the location, I had no choice but to deal with this instant increase but was not happy. However Im not ok with the increase after all the issues occurring in this location. For 2 months the gate was not working which meant it was left open night & day.This causes a safety issue. 2nd big issue is for 3 weeks now, the elevator has been out of order and we are forced to use the stairway for moving heavy items up and down. I paid extra for the convenience and have had nothing but inconveniences. I would rather pay more money elsewhere and plan to do so as soon as they get the elevator working. We just moved to Va and Perla was so welcoming. She made the process easy and explained everything to us. She was very friendly and gave great customer service. The storage was well kept and very clean

Perla, was very helpful and got me through the process quick and efficiently. Great clean facility

Perla is great, she’s been awesome helping me find the perfect storage unit that would fit all my things. Thanks.

Great service, very responsive to customer needs

Solid location with solid service. Property Manager Perla is helpful and polite.

I had the pleasure of Perla helping me out. She was very sweet and made things easier for me. She keeps the storage area very clean as well. I cannot recommend her enough.

Raquel was a blessing this day as I had several, not-so-hot, interactions with other businesses and their customer service. When I pulled up she was assisting a young lady carry out boxes she purchased in spite of it being a warm and humid day. (An extra step to be helpful was nice to see for a change.) As I got out of my car and passed her in the parking lot she acknowledged me and said she'd be right with me when she was done. (Again a nice attribute being that she was busy. She could have ignored me until she came back into the building when she was done helping her other customer as so many have before.) See, I am a veteran and have had many storages over my lifetime and believe me it's the little things that make it a nice experience and to retain my loyalty as a customer. Once inside, she helped me promptly as well as engaged me in conversation which made the experience worth remembering. Polite and pleasant, Raquel is definitely an asset to your company. It's because of interactions like this that I will be a customer for a long time to come. Keep up the good work, and hiring people that act like "friends" not simply employees. - CT

Perla is great! Extremely helpful and always willing to work with you.

Perla was so gracious and helpful to us. The employer is very lucky to have such a wonderful employee like Perla! She guided us through the process, was very patient and answered all our questions. She made the experience very pleasant. We highly recommend this clean and well cared for facility.

Great experience. Perla provides excellent customer service.

Clean and well maintained storage facility that is in a great location. Fariba, the general manager, is friendly, helpful and respectful: A+ for customer service. The large climate controlled units are easily accessed from the ground level. Prices are very competitive, and security is on par.

Great place. Up-kept and clean with an amazing staff!!

Best by far! Owner is super nice, helpful and actually cares about customer service. Doesn’t charge to get your lock cut and the replacement one doesn’t cost an arm and a leg!

Public Storage of Sterling, Virginia beats out the nearby competition, and indeed there's lots of it! I opted for this facility because it was cheaper per square foot, much easier to access parking-wise, the grounds and hallways were squeaky clean, and because Perla is an amazingly friendly person and takes pride in her facility!

Perla is very personable and her customer service is outstanding.

Great local convenient location. Management does a great job.

What is the procedure for gaining access to your storage space when you have lost the key? I'm trying to close out my storage space before the end of the month and I as told that you cannot cut off the lock.

This is an excellent rental property. The staff, especially Perla, have always treated me like a friend. No complaints; If needs arise in the future, I would definitely choose this location to store my property.

Great customer service, and very helpful staff. My movers were slow and got to the unit a little late. We ended up needing an additional unit and Perla stayed later to help accommodate me. She was very helpful and gave me great tips on choosing the unit, handling the movers and keeping the items safe from moisture damage. She is my go to person for storage needs and referrals for movers.

I had a great experience. Perla was extremely helpful and made sure my unit was ready when I needed. She went the extra mile to make sure I knew how to access and offered some good ways to keep the unit free of humidity. Thanks!

Perla was extremely helpful in getting me set up with public storage. I would highly recommend her and this facility.

I have had some personal items there for a few months now. I have been in and out of the facility several times and the process is safe and secure. The location is convenient for me. The inside and outside of the building is very clean. The staff has been great. Perla is especially nice, friendly and accomodating. Overall it has been a good experience so far. I just wish they would let you know how long you are getting the "introductory rate." That however is a corporate issue not a specific location issue. I feel good about my personal items being stored there.

Do you allow storage of trailers?

I was greeted by Perla, the facility manager. She was very warm and friendly. She had exactly as I requested for what I needed my storage unit for. Everything was clean and she was very straight forward. I would definitely recommend using this facility for storage in the Sterling area. Thanks Perla!

Perla nos atendió muy bien y nos aconsejó la mejor manera para almacenar nuestras cosas

I was in desperate need have a place to store my stuff. I went to another Public Storage but I didn't get a good feeling I came to this public storage by accident if you're not paying attention you'll drive right by it. Once I walked through the door I was greeted by Perla, who gave me a big warm smile and made me feel at home. She asked me what I needed and gave me suggestions I felt like I was putting my stuff at a friend's house not at a storage facility. I would highly recommend this public storage over others her customer service was beyond reproach that's why I gave 5 stars I would tell all my friends and family to come to this storage facility.

Our family has been coming to this public storage for years now, and the level of service that we have received from Perla, the manager, has been exemplary. The facilities are clean, and we highly recommend this location to anyone with storage needs!

Great storage facility, excellent service and staff. Also purchased some packing supplies - had everything I needed. Perla was very helpful. Highly recommend

Perla is very efficient and polite. I have always had a pleasurable experience with Public Storage and I would recommend the Sterling location to anyone with a storage need.

great service. nice lit up place to feel safer

pleasant service down to earth communication, the units are just as needed.

the prices were good and the units work for my needs. i like that they are drive up units for a fair price. The service was very kind and helpful.

Great property great service perla is wonderful

Perla has the best customer service!!!!

Perla was wonderful! We needed a storage unit in a pinch and I loved reserving one online and then being able to move in 30 minutes later!

Public Storage served all of my needs and more. Just ask for Perla, she is the best in the business!

Perla is wonderful!! I highly recommend using this location because the customer service is excellent, very friendly and helpful.

Amazing service, the staff is always very helpful and always available. Billing is easy, storage secure, and even when I lose my access code Perla is always ready and willing to help!

This store is so well organized and managed! I have had several opportunities to work with Perla Schaekel, the manager, and every time was stellar. She's very knowledgeable but more importantly very helpful when contacted. She is an asset to the Public Storage company and should be recognized highly as such! Thx.

My length of stay for my storage needs at this facility was excellent! The property manager Perla is customer friendly oriented and extremely professional! I would recommend this property to anyone looking for storage needs.

This is a very clean, well managed facility. They have been very helpful.

Average public storage. Clean and maintained. The lady at the desk wasn't the most helpful or pleasant, maybe it was a bad day

Pearl it has been amazing best customer service of anyone I've dealt with bar none. I have recommended several of my friends because I like her so much and she's very friendly and efficient. You are very lucky to have such a great employee!

Perla the property manager was very helpful and cooperative. Happy to move into this storage location.

Perla is always super friendly and helpful

I would like to say that Miss Perla is the best woman that ever lived she treated me like a friend and made sure that I was taking care of to the best of her ability. The property is really clean and well taken care of I feel safe with my belongings staying there. She offers the best customer service that I've ever seen and she's really a blessing. I will continue to rent my storage from her and no one else thank you Miss Perla!

My husband and I were coming off the road from a long road trip from the Houston area just after Hurricane Harvey, and we needed to get things unloaded as we were eager to drop off the truck and car carrier, get to our destination and rest! This would not have been possible without the helpful willingness of Perla, the facility manager. She stayed after hours to accommodate our needs. If you are concerned about customer service getting lost in the "big brand" feel of a company such as Public Storage, you don't have to worry about that at this location as long as Perla is around.

Have had a fantastic experience here. Perla, the property manager, was a joy to work with and went out of her way to make sure I had what I needed. Highly recommend.

Perla, the manager of the facility is exceptional! She is very knowledgable and provided very helpful suggestions, and provides excellent customer service. Perla keeps the facility is absolutely spotless - amazing for a very active site. We have rented several storage units across the country and her facility is by far the best. I would highly recommend any storage facility that is managed by Perla!

Perla is the property manager and goes out of her way to provide me with anything I need. She makes sure her customers are happy and she keeps the property clean and tidy. This property is conveniently located near route 7.

Perla has always given us exemplary help and suggestions. We recently lost the key to our unit so we talked to Perla. She told us about their service that by purchasing a new lock from PS there would be no additional fee for cutting the old lock. Also, the property always appears clean with no trash. Perla has always been pleasant and courteous and we want PS to recognize all of this.

This is a great location! Perla was amazing and I was set up really quickly!

Perla, the manager of this location, was very attentive to details, guided me through the whole renting process and made me feel at ease even though this is my first time renting a storage. Customer service is on point, but be advised you are required to buy their lock, which is $20, and must have their renter insurance before you can rent a unit. At the end of the day, I'm happy that I went with Public Storage.

Customer service with Perla at this location was great! She was very informative and professional of her knowledge about storage. I know if I have any further questions, she will be able to assist me without a doubt.

I had the pleasure of meeting David Ward yesterday. So refreshing to have courteous, professional and friendly customer service !

I came to this location solely based on reading previous reviews about Perla. Once I finally got to meet her, I can assure you, that the wonderful things said about her and her facility are true. Each time I've gone, the facility smells newly cleaned and things are tidy. Thank you, Perla, for your help during a very quick move for me and my family.

This Public Storage location is FANTASTIC. It is kept SPOTLESS by the property manager, Perla, who, by the way, is one of the kindest, most friendly, professional people I have ever met. The units are clean and secure and easy to get to and I would recommend this place to anyone.

This is one of the nicest and cleanest storage place I have ever used. The woman that runs and maintains this property is just the best! She is always so friendly and forever working on something (with a smile) to keep this place top notch!!!!! - I believe her name is Pearla - very sweet lady.

Best storage units by far. Very clean,fresh paint. Amazing customer service. Perla is the manager and a huge help. Wouldn't go anywhere else

Extremely helpful customer service. They had all of my paperwork ready to go when I got they. I was in and out in just 15 minutes. Which was very helpful on my moving day. Thanks to Perla😉

Great storage facility and team at this location. Teaircik is the property manager. Both Teaircik and today Melissa were very helpful. The district Manager, Clint, was there today and helped me by cutting a malfunctioning lock off my unit, so I could put on my new lock.

An outstanding experience with renting both of my units. The place is clean, well kept and tries to be very helpful with your rental needs!

Very helpful. The property manager went out her to assist me while she was on her lunch break.

Perla is great with customer service and has been extremely helpful.

Good starting rate

Just did the sign up a day ago. Enjoyed the interaction with Perla. She was very helpful. The facility was very clean and well kept.

Perla, who manages the location, does a superb job with all aspects of your storage stay. I've actually stayed with Public Storage as opposed to going somewhere else to save a few bucks because of her great customer service.

I have been a tenant in this facility for almost 3 months now and this facility is very clean, and carts are available for convenience. Perla the property manager is superb and provides awesome customer service. Just recently, I had to upgrade to a larger unit and Perla helped me picked the correct size. I would not hesitate to recommend this storage property because of Perla.

. The manager is professional, warm and friendly. The facility is clean with a security gate. The process was quick both signing up and leaving. If I have a storage need, I would not hesitate to rent a storage facility at this location again.

Perla was very informative and kind! We ended up finding a better deal and she took the time to contact the other storage unit to put us in contact with the manager on site. The property was clean inside and out and would of rented an unit here, but ultimately it came down to cost.

This is a very clean and quiet storage facility with a great staff. The Property Manager Perla goes out of her way to help everyone, keep an eye on things, and ensure the property is maintained well. I used the storage unit for a little over 6 months, and I was pleasantly surprised to not even find a layer of dust on my storage unit items when I returned to clean it out.

The property manager at the public storage location off of Gentry Drive in Sterling Va is awesome! Her name is Perla. She is very courteous,friendly and very knowledgeable about their services and products!

Perla was great and I am going to refer her location to my relatives for their upcoming storage needs. Aaron Romesmo

Perla and Mark did a great job of getting us both in and out of our unit. The location was very convenient and well maintained. Should the need arise we absolutely would come back!

Rented a unit at this location for our office. The location is great and very accessible. Perla was great to work with when we originally rented - and was available to answer questions as needed over the past year. Would definitely recommend - and will definitely use again if the need arises.

Great location, clean premises and very helpful staff always ready to help.

The facility is great but most of all Perla provides fantastic customer service. This is the second time we have found ourselves in need of a storage unit and without hesitation we returned because of Perla.

This is a very clean storage facility. Perla is great. She's personable and very knowledgeable. This is my second time renting a unit at Public Storage on Gentry. I decided to come back because several years ago I had such a positive experience.

Love them always work with you . The managers name she's very sweet sorry I'd love to mention her name but forgot!! Go there they're awesome!!

This place is good, the main gate was not working at first but they have fixed it. Perla is nice and helpful.

Perla has always been very helpful with many different questions that we had and helping us with our storage unit.

Perla was very nice and helpful, great Customer service.

Clean, secure, close to Dulles airport, and an affordable price. Excellent customer service. Perla was very helpful. I recommend this storage.

Officially moved in today. But I rented my unit about a month in advance. Perla provided excellent customer service 5star worthy. I work in customer service as well so I'm generally not so impressed, but Perla exceeded my expectations. Also yesterday I was here getting some last minute things for my packing and Mark was very helpful in guiding me to what I would need to make sure my storage is safe and water damage free. Thank you both for spectacular service it's much appreciated!

I reserved a storage unit online, and within minutes I received a call from Perla who was very pleasant, helpful and informative. I schedule time to g o and see the unit, and upon arrival to the property I noticed how it is extremely clean. Perla gave a tour of the property and quickly walked me through the process of securing my storage unit. I strongly recommend this property if you valuable items to store. This property is in a great location with easy access.

Mrs. Perla has so kind and helpful. She offered us amazing customer service, details on all the rental units we looked into and she guide us for the best one that would feed our needs with out breaking the bank! :-) thank you so much Perla, you are amazing manager.

Perla continues to make our Public Storage experience a pleasant one! She has the best customer service, she is delightful, she remembers you personally which makes you feel very special. She is the special one! Way to go PS for hiring Perla!!

This is a great facility to storage your items. Also Perla is the best!!! Always gives the the best customers service and always willing to work with you if needed.

I love how very respectly and friendly they are here perla is the employee shes call me just to check up how everything going when shes not suppose too

Perla was very helpful and provided excellent customer service. She has great attention to detail and manages the property very well.

It had been a long time since I've had to use Public Storage, but I was happy that it was here when I needed it. Perla was helpful, cheerful, and knowledgeable. She even made a follow-up call to ensure that I was satisfied w/ her customer service, and my storage unit. I, without hesitation, recommend Public Storage in Sterling, VA, and I hope everyone gets meet Perla. Thank you!

Staff was professional and courteous. Perla was wonderful in the following up to make sure my bay was what I needed and should I need another storage unit to .make sure to contact her and and she would make sure I got the right one. Five stars to the staff

Ms. Perla was an absolute sweetheart, and the storage space was immaculate. Wonderful experience.

Needed a storage unit at the last minute. Luckily this location had exactly what I needed. On a very busy day for her, Perla made sure she took whatever time was needed to go through all the details and get me set up. This is a great location with great customer service!

Working with Perla on my storage needs was a most enjoyable experience. Her outstanding customer service, professional knowledge, and pleasant personal demeanor eased me through a very stressful situation. She made me feel very comfortable. Thanks Perla!! They don’t pay you enough!

The location is good. Perla was helpful and friendly.

Perla is a pleasure to work with and an asset for this location.

She is very helpful and very nice and polite she needs to be recognized

Great costumer service.. Very friendly and Helpful..

My experience with Ms Perla at the Gentry Drive, Sterling, VA location has been absolutely terrific. She has been a joy to deal with in providing customer service that is second to none. She always has a smile on her face and her management skills are outstanding. She provided me with a courtesy call when my next rental payment was due which saved me a late fee, and prompted me to set up automatic bill pay so that I wouldn't have to worry about 'forgetting' again. For this I am truly grateful. She is more than an efficient and knowledgeable property manager at Public Storage, but she is also now a great friend as well.

Perla provides great customer service. She is very thoughtful and considerate.

I am so pleased with the quality of the storage unit....very clean and very easy to access. Above and beyond this, Perla has always been very friendly and professional at all times not to mention very helpful! She represents the company well and is a real asset to your company. If I ever need storage again, I will return here for sure! Ann

Great place and Perla is a wonderful person. Very knowledgeable of the area. Lots of room, plenty of parking and easy to get in and out. Perla is very attentive to my needs as a customer and has plenty of supplies for storage needs. Will definitely continue to use this location for some time to come.

Great service!! I am very very please with Perla's customer service , very professional and informative . I highly recommend this place in Sterling .

Gracias Perla por su eficiencia.

Perla was very helpful in getting everything set up for us and everything was fast and easy! The facility itself is clean and well-maintained.

Perla does an incredible job making sure the property is secure, clean, and a great place for storage. She works with you to get you the correct size YOU need and always helps when those needs change. When I need more storage again, I will definitely come back here!

Needed a place to store some items as part of a house selling de-cluttering. Perla was a pleasure to work with. She helped us decide what size storage we needed and made the whole process painless. We were moving our stuff in within in minutes of getting set up. 1st month was $1 too! Highly recommended storage facility.

Had multiple units for many years, staff great! Perla was the most recent and the best!

Perla was great, took the time to put me in the best situation. Great service!

I went in the storage this morning. The women at the counter greeted me very warmly and answered all my questions. I had been to other storage businesses earlier this morning but the advertising that led me there was not true. I ended up with Ms. Perla. everything that was told to me from the call center was true and done with the utmost customer service.

Great facility to store your stuff. Perla is fantastic!!

Perla was the best! She was super kind to us, staying open later for our team of movers while we unloaded our Uhaul. She made our moving transition very pleasant! She had a kind attitude and warm heart. We are praying for her to be blessed, since she has already blessed us!

clean and close. Perla was very helpful,

In Resizing to a different storage unit, had our first experience dealing with the property manager, Perla. She is a superbly professional person to work with...extremely helpful, knowledgeable, cares about her customers satisfaction...and does an excellent job of maintaining a first class clean, spotless well cared for storage site...wouldn't want to store important things anywhere else

We are very satisfied with our experience with Public Storage and Perla! She is a very pleasant and helpful manager. We also noticed she is a very devoted and hard working employee. Any organization should be proud to have her on their staff.

Was very easy to rent the unit and Sarah was very helpful when I came to view the space I was interested in renting. Sarah was very knowledgable about the process and explained everything in a clear and concise manner. My reason for renting a unit at this location was because of the professional service that Sarah provided me.

Perla was very friendly and professional. The paperwork was handled quickly and all the fees were explained clearly.

Great service and very friendly. Perla has a great attitude and friendly personality. Can't say enough about her and the service she provided me during difficult times where she made it easy for me to make a transition. I will certainly be back when I have storage needs, and I always suggest to my friends to visit this public storage location. Thanks Mike

Excellent Service. I had great customer service from Perla everytime I worked with her. No games, setting up and closing the unit were all very easy. Couldn't be happier. We are sorry to be leaving the area

Perla was fantastic. Very professional, thoughtful, and accommodating. She knows how to conduct business with customers. I wish dealing with other businesses was as pleasant, efficient, and enjoyable.

I would highly recommend gentry drive sterling VA for the following reasons 1. The manager Perla. Her dedication to her customers is superb. Her attention to detail phenomenal. You know what you hold dear yet have to pack away is safe because you've got this lady patrolling the block. Nothing gets past her. You can rest assured that it's as though you moved your things into her own home rather than into a public storage unit. She pays attention not only to your worldly goods but also to your wallet, reminding you that you've overlooked the first of the month payment so that you aren't charged late fees. It's as though you've moved in with your stuff. As a woman cleanliness matters and she keeps the place spotless. My unit was clean on entry. I called one day and the next day I was in and I called one day and the next day I was out. She was so happy to oblige me And facilitated a happy moving on in life experience. I would always recommend climate controlled by the way.... My final reason for recommending gentry drive is.... Perla.... Can you come to middelburg now...I have too many boxes for my little spot......:):):) Thank you

I have been at that facility for 9 years , and have seen a few managers come and go . Perla takes pride in that facility , and it shows . She has always been friendly , even when things aren't going well , or stalled with maintenance issues , and problems. Definitely a person to hold on too !!

Pearla is awesome , she continues to greet & smile by phone & person. She cares greatly for her customres

Perla is a fantastic employee for Public Storage!! She has helped me on more than one occasion! Living now in Kentucky, it was hard to coordinate the removal of items from one unit to another. She helped with the language barrier I ran into and got the job done! You need all your employees to be like her!!!!! Thank You Perla!!!!

Perla have always provided me a very good customer service

Perla was great! I set up the rental online at 8:30 on a Saturday knowing they opened at 9:30. I assumed I would have to call and make an appointment but Perla called me at 9:35 and invited me and my wife to come in immediately. She could not have been any more pleasant and she clearly takes pride in providing excellent customer service. She made sure we were getting the appropriate size unit for our needs and made the paperwork process easy. HIGHLY RECOMMENDED!!!

This Public Storage facility is located in a convenient and spacious area and is well maintained by helpful and professional property manager. Even though I live in the area, I travel frequently and the manager (Perla) displayed her commitment to quality customer service, professionalism, and expertise by accommodating me with a unit change from a smaller to larger climate controlled unit on short notice. Even though Perla's facility was operating at 98% occupancy, she diligently stayed on top of several pending vacancies, and took the time to contact me while I was out of town to let me know that the unit size I needed was now available and she reserved it for me so I would not loose it before I returned the following week. She saved me the nightmare of having to rent a truck and move to another facility with limited time before my next extended trip. Thank you Perla and thank you Public Storage!

Very good condition an excellent help , with finding me the climate control storage is that I needed she was very helpful and caring to me as a client I appreciate her help very much thank you

Perla is awesome to see and talk to. Very helpful and seems to remember all of her customers. I feel safe with my belongings stored at her location and it's the cleanest public storage I think I've seen. Keep up the great work Perla! Your customer's appreciate you!! :)

Excellent experience - clean, secure facility with excellent customer service (Perla) and reasonable, straight forward pricing - we will be a return customer. We were a first time customer having never used temporary storage before. We had a great experience at the Sterling VA Public Storage. Perla was courteous, knowledgeable, and very patience explaining the whole process and giving us a tour. Our experience was exceptional and we plan to be back in 6 months.

I had a great experience with Noah. He was very informative and was able to answer all my questions.