Public Storage Self-Storage Units at 2055 Mercator Dr, Reston, VA

Unfortunately, this location has earned a 1 star rating because 1 of the 2 elevators has been out of order. This has made moving and storing horrendous. I spoke with the manager and he said that the elevator is damaged and that the repairs may take years to fix. Moving on the weekend now is insane having to share 1 elevator with so many people, moving takes forever up and down with only 1 person and their stuff to share 1 working elevator. Fix the elevator and I will change the review. Additionally, the manager lied about rates, saying that rates posted online never go down. That was false. Rates are increased over the weekend and then lower during the week. So that was a lie.

Terry is great property manager for reston. He is helpful, and does what he can to help you out.

The Reston Public Storage location provides consistently clean storage facilities and excellent customer service. I'm a repeat customer and my family relies on this facility to bridge the summer gap between semesters for my college age kids. Terry is always so helpful and pleasant to work with! Highly recommend for both short-term and long-term storage needs!

My family has had storage units at this facility for years. Terry is our go to for everything we need. He is knowledgeable, helpful, and super nice to deal with. We would highly recommend this facility to anyone in need of a clean, secure, storage unit in the area.

It has a great location and clean facilities, and the Manager Terry is very kind and helpful.

Helpful staff - lots of options. Willing to work w me once on delaying rate increase for long term items

Terry is phenomenal!! He was courteous, polite, helpful, and SO PATIENT with us!! We had a lot of questions and scenarios that we asked him about and he was wonderful. He is an amazing employee and Public Storage is lucky to have him!

Clean place to rent. Thanks Terry

This facility is REFUSING to refund overpayment because the District Manager doesn't know how money works!!!!! The people who ran it when it was EZ Storage for the first 6 years I had my unit were far more competent!

Had a great experience with Public Storage of Reston. Facility and property are clean and well maintained. Terry was helpful, pleasant, and knowledgeable! Big thanks, Terry, for all your help!

Update 28 March: I just received a notice that they are raising the price again. That is over $100 per month more than when I signed up 9 months ago. They are now charging $269/Month for a 10 x 10 space, that was originally $155 less than a year ago. Stay away from this business, they are gouging customers. If I could give less stars I would. I would caution anyone from using this business or location. They bait you in at a price and raise it 25% or more within six months. Then they are completely rude when you ask about it...buyer beware.

I've had a storage unit at this facility for almost a year now, and just wanted to post to say that the property managers are so patient and helpful!! The property is also well-kept and always spotless! Will stay a Public Storage customer for as long as I require a storage unit!!

If I could leave 0 stars, I would. Rented a unit (10×20) on floor 1. When we began to move into it, we noticed water running down the back wall. We showed the manager and asked to be moved to a different unit of the same size. I already paid the deposit and move in fees. They wanted another $100 to change the unit even though the water was a "maintenance" issue! If you have a unit on the first floor against an outside wall, I would suggest checking to see if any of your items have water damage. DO NOT rent a unit from this place.

Terry - he was excellent ! Worth it, best in area

One of the best storage units I’ve rented. Very prompt on service, clean environment. The traffic in and out isn’t an issue Where everything is simply accessible. Been here for a while now and must admit this is a great location For anyone looking to rent a unit …. The property manager is very helpful In one time I left my unit unlocked rushing and immediately was given a call to alert me. Great service 👌🏾👌🏾

Excellent customer service at this location. Always kept extremely clean.

Terry was super helpful in answering all my questions and assisting with the correct unit for all my stuff. Very professional and place is extremely clean and well kept

Terry is a great manager. He was very patient and accommodating. He keeps the place very clean and is always friendly. Thank you for making my experience at this storage place a great one.

Terry was very helpful! Great storage setup, easy move in, very friendly!

Very easy process to reserve online and get access through the app. I need some in person support when I checked in because my phone had stopped working (not the app) and Terry was extremely helpful!

The property manager, Terry, is understanding and reliable. Terry even returned my call late when I was in a jamb at the end of a recent month. Great improvement over prior PMs.

We have had a storage unit at this site for over three years and e we have had a great experience. The facility is consistently clean, free of pests, and temperature controlled. We have neither seen nor smelled any dampness, and our unit on the 7th floor has no mold or musty smell, so our furniture is great shape. Terry the Property Manager runs a tight ship, and we are comfortable that everything is secure, safe and clean. Job well done.

Best service.

Great place clean and friendly personal.

Great prices and never had an issue with my things.

Awesome people here and clean space

Such a wonderful representative at the facility. Mr. Terry answered all my questions. Showed the space

Needed to rent two units for a last minute move, one large for furniture and a smaller one for boxes. Terry was super friendly and explained all my options. Then he showed me two units in the sizes I wanted and as luck would have it they were near each other. I asked if I could get those two specifically which he said yes but I would have to reserve them a certain way online. Of course I totally messed up the reservation and accidentally paid for two different units. Frantic I called Terry and he said no problem just come in the next day and we could get it sorted out. Next day I came in and met the lovely and charming Ema. I explained the situation to her and after exhibiting some amazing patience she was able to get me switched to the two units I originally wanted without me getting charged extra or losing the online move in special. I could not be happier with the help I got from Terry and Ema, they are both very friendly and super accommodating. The facility itself is also great. It's well lit on the lower floors, the areas are very clean and it's all climate controlled which is exactly what I need.

This is a fantastic location! The property manager, Terry, works very hard to keep the property clean, is quite knowledgeable, and friendly! I highly recommend storing your belongings here!

Easy online renting. Company's phone App for easy account management and building access.

Great Service Informative Amazing Staff

Associate was courteous, helpful and polite.

My husband and I walked in and spoke with Terry at the front desk. He was super helpful with our questions and showed us a few units. He explained the security measures in place. Terry went out of his way to even suggest means to save money. We ended up renting a unit. We strongly recommend this location.

Awesome employees at Reston in Public Storage : The two gentlemen that assisted me with my units were not only kind enough to take the time to make a good decision on unit sizes, but also cost-effective for me.

I started renting a space a few months ago at the Public Storage in Reston at Mercatur Drive, from a property manager named Andres. Andres was very helpful in filling me in on the fine details of the contract with this company. And as well, Andres was very informative when he showed me multiple spaces ranging in different sizes inside of this large climate controlled building. Andres and his fellow property managers keep this place really clean. I've rented space from Public Storage in Northern VA., before and this is by far one of the cleanest ones ! I highly recommend this property for space rentals and highly recommend Andres and his clear and polite orientation to customers of this Storage property. 5 Stars ! - Eric Wright

Exceptionally well managed, with great hospitality and welcoming. Units are clean , with easy accommodations and various size availability . An absolute must to recommend !

Manager was very helpful and honest. As far as the place goes it was very clean and I would recommend this to anyone who needs short or long term storage! They are great!!

I've maintained a storage space unit at this Public Storage facility for a little over a year and I highly recommend it. The staff are very nice and they maintain the building and property in immaculate condition. The place is always clean and organized. Really ! And the property managers like Andres, Michael and Terry are very helpful and courteous about whatever it is I need. This Public Storage is very serene with a small lake-pond next to it and the staff make it all the more relaxed and laid back with how they manage the place. Two thumbs up, this place is very nice !

Great service by the District manager . She called me back in the hours to address my concern