Public Storage Self-Storage Units at 2055 Mercator Dr, Reston, VA

Terry, the representation, was extremely helpful and explained everything to me before signing. Thank you terry!

As many are saying, great experience, and Terry is very polite and helpful. He communicates well with setting up time to check in, being gracious when I was dastardly late, helped with the accidental multiple reservations (left me with the cheapest one👍🏼), and with reaching out when he did his rounds and noticed my unit was not locked properly. The place seems very clean and well maintained.

I rented a 10x20 in Sterling, at the 47038 Harry Byrd Hwy for a couple years. The manager there is great, very efficient and kind. He was ready to help anytime I needed it. Great experience. The only reason I left it’s because it got really expensive.

Always friendly and helpfull

Terry provided great service for me today. He helped me every step of the way.

I had a wonderful experienceand highly recommend it to anyone in need of reliable storage. The convenience of having 24/7 access to my unit is a game-changer, and the ability to manage everything through their app makes it incredibly easy. Whether it's the heat of summer or the chill of winter, I love that they have HVAC systems in place to maintain the ideal climate for my belongings. Plus, it's reassuring to know that there's always someone available to assist with any questions I might have. Overall, a fantastic service that I can always count on whenever I need it!

Excellent location and responsive staff.

I have been a customer at Public Storage/Reston VA since December 2013. Public Storage/Reston VA location is an excellent business. Certainly, one, if not THE biggest reason for this location being so stellar in their overall Quality and Service is due to their Zenith-level Manager Terry. Obviously, in a business/industry such as storage units the 1 person and employee that drives the success, and keeps repeat customers are their respective Branch Managers, As they are on the front-line. Certainly, another reason for customer's satisfaction is the given Company overall. As, their corporate office, and various overall customer service personnel do of course, contribute to any Storage Unit business's success. This said, and again, is that storage unit clientele's views of, and ultimately their long term business there is -chiefly- responsible to their respective Branch Managers. Terry at the Reston, VA location is the ULTIMATE professional. He treats this location like it is own business per se. As, it's evident upon meeting Terry that he lives & breathes providing top tier service, and overall value of his 'product solution'. In the exact same way as long-term corporate Sales professional's achieve their success. Meaning, and specifically so. is that Terry's operational mindset is based on the same as a Salesperson focusing on delivering business outcome to their clientele. Well, Terry consistently provides business outcome to his obviously valued Customers. Without exception every single time I have been to the Reston Branch I always see one, and usually 3 - 4 Customers there that are CLEARLY happy with Terry as the professional overseeing their valuable's in their units. Why? Because Terry treats all customer's storage units as if they were -his- own. It doesn't, nor it can't get any any better than this as Terry is hands on, and his actions -ALWAYS- commensurate with his words. Terry apparently has taken a professional pledge to provide Zenith-level service, and value to his clientele, and does so in exemplary fashion. Refer ANY & ALL your friends & family with storage needs to Terry. And, I will -guarantee- that they, and anyone referred to Terry, or who walks in for an inquiry alike, will learn in a nano second that they are about to be provide THE best service and professionalism they have EVER seen, and in ANY business. Doug Wiseman

This is an update to my post from last year — Terry, the Property Manager, came through again. We incorrectly locked our unit (which meant it was not secure) and left town. Terry contacted us by phone and text, and when he found out we were out of town he secured the unit until we returned. He continues to provide amazing, personal service. Above and beyond for a storage company. Thank you! We have had a storage unit at this site for over three years and e we have had a great experience. The facility is consistently clean, free of pests, and temperature controlled. We have neither seen nor smelled any dampness, and our unit on the 7th floor has no mold or musty smell, so our furniture is great shape. Terry the Property Manager runs a tight ship, and we are comfortable that everything is secure, safe and clean. Job well done.

Very clean and professional staff.

This location is by far the best location I've been to in the area. Terry, the property managery here, knows his information and does his very best to help the customers and he works hard to keep the place clean. You can tell he takes pride in his work. I highly recommend this location.

Terry was very helpful! Every time I've called, he has been great. 🙌

This is a great location. Terry is very very helpful and is suck a nice man. He helped me with my bill from another location. Thank you so much!!

The property manager at the facility was awesome and very attentive to my needs as a long time renter of the facility. He went above and beyond to accommodate my concerns!

Best service with Terry. The storage area is clean and clean. Renewing for another year!

Clean facility, friendly staff.

Terry is great. Professional and made the experience simple. Thank you, Terry!

I have been a customer of the Public Storage on Mercator Drive in Reston since June 2024 with Terry as the Resident Manager. I rented a 15x20 unit initially for several months and currently rent a 15x10 unit. Terry has always been very professional in his dealings with me and has been helpful setting up my initial account; closing the first account, re-opening the 2nd account, etc. The building, individual storage units, parking lot and area surrounding the building has always been clean and I have seen Terry around the area frequently sweeping the area to keep it that way. The 3 garage doors for loading & unloading have always worked well and the pedestrian door w/coded entry has always worked fine. There is also a restroom in the building for clients which came in handy over the summer as we were drinking a lot of water during the move. The building has 2 elevators – not OTIS brand – and until July 2024 they both worked fine & were easy to operate with your personal code. Since July however, one elevator has been out of service, waiting on a replacement part. My move out of the initial 15x20 in August 2024 unit was not really affected time-wise by this inconvenience probably having more to do with the efficiency of my moving company, Express Moving & Storage of Alexandria, than anything else but if there are multiple clients moving in or out, it can be a real nuisance. This is not something that Terry has a lot of control over as the repair comes out of Corporate; nevertheless, it is the one reason I’ve given 4 stars in my rating in lieu of 5.

Really easy and friendly staff. They don’t bother you, I love being able to just come in and move my stuff around if need be. Staff is super friendly and the environment is great, very clean and everything needs your access code so I know my stuff is safe here.

Terry was a great help. Helped me find the perfect size storage.

Rented a unit here for a month and the process could not have been easier. Everything is done online. The facility is clean and well maintained. Super easy moving my things in and out. Shout out to Terry for always answering any question and being very helpful!

The rep at the Herndon, VA location was extremely helpful in getting everything sorted for us.

Unfortunately, this location has earned a 1 star rating because 1 of the 2 elevators has been out of order. This has made moving and storing horrendous. I spoke with the manager and he said that the elevator is damaged and that the repairs may take years to fix. Moving on the weekend now is insane having to share 1 elevator with so many people, moving takes forever up and down with only 1 person and their stuff to share 1 working elevator. Fix the elevator and I will change the review. Additionally, the manager lied about rates, saying that rates posted online never go down. That was false. Rates are increased over the weekend and then lower during the week. So that was a lie.

Terry is great property manager for reston. He is helpful, and does what he can to help you out.

The Reston Public Storage location provides consistently clean storage facilities and excellent customer service. I'm a repeat customer and my family relies on this facility to bridge the summer gap between semesters for my college age kids. Terry is always so helpful and pleasant to work with! Highly recommend for both short-term and long-term storage needs!

My family has had storage units at this facility for years. Terry is our go to for everything we need. He is knowledgeable, helpful, and super nice to deal with. We would highly recommend this facility to anyone in need of a clean, secure, storage unit in the area.

It has a great location and clean facilities, and the Manager Terry is very kind and helpful.

Helpful staff - lots of options. Willing to work w me once on delaying rate increase for long term items

Terry is phenomenal!! He was courteous, polite, helpful, and SO PATIENT with us!! We had a lot of questions and scenarios that we asked him about and he was wonderful. He is an amazing employee and Public Storage is lucky to have him!

Clean place to rent. Thanks Terry

This facility is REFUSING to refund overpayment because the District Manager doesn't know how money works!!!!! The people who ran it when it was EZ Storage for the first 6 years I had my unit were far more competent!

Had a great experience with Public Storage of Reston. Facility and property are clean and well maintained. Terry was helpful, pleasant, and knowledgeable! Big thanks, Terry, for all your help!

Update 28 March: I just received a notice that they are raising the price again. That is over $100 per month more than when I signed up 9 months ago. They are now charging $269/Month for a 10 x 10 space, that was originally $155 less than a year ago. Stay away from this business, they are gouging customers. If I could give less stars I would. I would caution anyone from using this business or location. They bait you in at a price and raise it 25% or more within six months. Then they are completely rude when you ask about it...buyer beware.

I've had a storage unit at this facility for almost a year now, and just wanted to post to say that the property managers are so patient and helpful!! The property is also well-kept and always spotless! Will stay a Public Storage customer for as long as I require a storage unit!!

If I could leave 0 stars, I would. Rented a unit (10×20) on floor 1. When we began to move into it, we noticed water running down the back wall. We showed the manager and asked to be moved to a different unit of the same size. I already paid the deposit and move in fees. They wanted another $100 to change the unit even though the water was a "maintenance" issue! If you have a unit on the first floor against an outside wall, I would suggest checking to see if any of your items have water damage. DO NOT rent a unit from this place.

Terry - he was excellent ! Worth it, best in area

One of the best storage units I’ve rented. Very prompt on service, clean environment. The traffic in and out isn’t an issue Where everything is simply accessible. Been here for a while now and must admit this is a great location For anyone looking to rent a unit …. The property manager is very helpful In one time I left my unit unlocked rushing and immediately was given a call to alert me. Great service 👌🏾👌🏾

Excellent customer service at this location. Always kept extremely clean.

Terry was super helpful in answering all my questions and assisting with the correct unit for all my stuff. Very professional and place is extremely clean and well kept

Terry is a great manager. He was very patient and accommodating. He keeps the place very clean and is always friendly. Thank you for making my experience at this storage place a great one.

Terry was very helpful! Great storage setup, easy move in, very friendly!

Very easy process to reserve online and get access through the app. I need some in person support when I checked in because my phone had stopped working (not the app) and Terry was extremely helpful!

The property manager, Terry, is understanding and reliable. Terry even returned my call late when I was in a jamb at the end of a recent month. Great improvement over prior PMs.

Great place clean and friendly personal.

Great prices and never had an issue with my things.

Awesome people here and clean space

Such a wonderful representative at the facility. Mr. Terry answered all my questions. Showed the space

Needed to rent two units for a last minute move, one large for furniture and a smaller one for boxes. Terry was super friendly and explained all my options. Then he showed me two units in the sizes I wanted and as luck would have it they were near each other. I asked if I could get those two specifically which he said yes but I would have to reserve them a certain way online. Of course I totally messed up the reservation and accidentally paid for two different units. Frantic I called Terry and he said no problem just come in the next day and we could get it sorted out. Next day I came in and met the lovely and charming Ema. I explained the situation to her and after exhibiting some amazing patience she was able to get me switched to the two units I originally wanted without me getting charged extra or losing the online move in special. I could not be happier with the help I got from Terry and Ema, they are both very friendly and super accommodating. The facility itself is also great. It's well lit on the lower floors, the areas are very clean and it's all climate controlled which is exactly what I need.

This is a fantastic location! The property manager, Terry, works very hard to keep the property clean, is quite knowledgeable, and friendly! I highly recommend storing your belongings here!

Easy online renting. Company's phone App for easy account management and building access.

Great Service Informative Amazing Staff

Associate was courteous, helpful and polite.

My husband and I walked in and spoke with Terry at the front desk. He was super helpful with our questions and showed us a few units. He explained the security measures in place. Terry went out of his way to even suggest means to save money. We ended up renting a unit. We strongly recommend this location.

Awesome employees at Reston in Public Storage : The two gentlemen that assisted me with my units were not only kind enough to take the time to make a good decision on unit sizes, but also cost-effective for me.

I started renting a space a few months ago at the Public Storage in Reston at Mercatur Drive, from a property manager named Andres. Andres was very helpful in filling me in on the fine details of the contract with this company. And as well, Andres was very informative when he showed me multiple spaces ranging in different sizes inside of this large climate controlled building. Andres and his fellow property managers keep this place really clean. I've rented space from Public Storage in Northern VA., before and this is by far one of the cleanest ones ! I highly recommend this property for space rentals and highly recommend Andres and his clear and polite orientation to customers of this Storage property. 5 Stars ! - Eric Wright

Exceptionally well managed, with great hospitality and welcoming. Units are clean , with easy accommodations and various size availability . An absolute must to recommend !

Manager was very helpful and honest. As far as the place goes it was very clean and I would recommend this to anyone who needs short or long term storage! They are great!!

I've maintained a storage space unit at this Public Storage facility for a little over a year and I highly recommend it. The staff are very nice and they maintain the building and property in immaculate condition. The place is always clean and organized. Really ! And the property managers like Andres, Michael and Terry are very helpful and courteous about whatever it is I need. This Public Storage is very serene with a small lake-pond next to it and the staff make it all the more relaxed and laid back with how they manage the place. Two thumbs up, this place is very nice !

Great service by the District manager . She called me back in the hours to address my concern

Nice place in Reston. Tucked away from the main road. Place seems new and a big parking lot.

The manager Terry was great! This is a nice place

The units are cleans and the manager on duty, Hunter, was very helpful and was able to answer all of my questions

Terry is always a pleasure, very patient and kind! The facilities are well maintained, very clean, and they have plenty of trollies to use! Superb EXCELLENT 10++++ customer service!

Terry was amazing in helping us out. He took the time to walk us through the facility, show us and discuss options and help brainstorm. He was very pleasant to work with and would gladly do it again! Thank you Terry!

esta compañía es mala la verda yo no la recomiendo se aprovechan del cliente .sus políticas no son adecuadas para tratar al cliente .al cliente lo miran como una caja de dinero no tratan al cliente como tal solo les interesa sus propios intereses

My Go To company, Always the best. Terry from the rental office is amazing. It’s my second storage with this company and I will definitely come back and recommend it to everyone

Very nice customer service

Terry is awesome! Honest and effective!!!

Thank! Terry I loved your service it was very professional. I’m very appreciative.

It was a very good experience with public storage Reston, Terry at the rental office is very helpful in guiding new customers. Keep up the good work✋

I’m so very happy with Public Storage Reston. Mr. Terry is always kind and courteous. I truly appreciate this place.

My experience with Terry and the Public Storage team was world class. They are helpful, responsiveness, and easy to work with. The facilities are safe, clean, and easy to navigate. They have plenty of tools and supplies to help with whatever you need. I would recommend this location to everyone.

Great service. Prompt and easy

Allison at the Tyson’s location was a great help and was very nice. Def will recommend to my friends

Terry is a most helpful manager. Always courteous and responsive to questions, etc. i appreciate great customer service & support. Thanks Public Storage!

Great service, great space, very secure!

Everything with my rental has been so easy and stress free. The online portal was simple and when I got to the building there was plenty of space to pull up to and park, they have lots of carts for you to use, and the unit was easy to find. Would definitely use again if needed.

Easy access, affordable price. Overall nice experience.

Thank you so much Rebeca for being so helpful with the process of renting storage and providing the best customer service.

Terry at rental office is so helpful and the move in process was quick like a breeze. Easy access to the loading stations.

Great and efficient experience! Highly recommended!

Eduardo was very helpful and has great customer service skills.

Excellent service. Glad to be back with Public Storage.

This has been a great experience!

Very CLEAN and safe. Terry one of the managers is awesome and always works for best customer satisfaction. Got this storage unit for home renovations and plan on keeping it as we are very happy customers.

Mr Terry is very nice and helpful person 👍

Public Storage understands how things can go wrong when you're moving. You can plan every aspect of your move but if the entrance to your unit has has a six to eight inch ledge it multiplies the time it takes to move by a lot. You can work around it but you have to plan ahead. That's why I use the Mercator Drive facility. Roll right in to the elevator and up to the door of your unit, still so easy to get my gear in and out.

Terry was great and provided great service.

Anthony was at the storage facility today in Reston and did a wonderful job helping me with what would fit my storage needs best. He was knowledgeable and showed me the unit so I could make the best info Ed decision. I highly recommend this Public Storage facility and Anthony!

Great service! Terry is super helpful and kind. This is our second time renting a unit from this location and we refuse to go anywhere else.

Great experience, Terry was very efficient and helpful. If you need storage I recommend the Reston Public Storage.

I store my stuff there. Location is good. Parking is good.

Terry was extremely helpful, he showed me the units and helped me get signed up quickly. Thank you for making the process simple and streamlined.

BEWARE: They trick you into insurance for the first 30 days free, then it's $15 a month, even when you deny the coverage up front. You have to cancel within that 30 days in order not to get charged for it on your first bill. Then once they do, they "cannot" refund you. They also won't cancel over the phone in hopes you won't mess with the online portal. Shady business practices if you ask me. It's a shame because the place is cleanly kept and the staff is nice. Update: 4 months later they hike up the rent. Oh, and your company response to this message is blanket trash.

It was very good and safe place to storage

I've held storage units at a variety of companies in my life and dealt with numerous representative. Without a doubt Terry at Public Storage in Reston Va at 2055 Mercator Dr. is the best storage facility representative I've ever met. I consider myself a technically savvy senior but am apprehensive with online business transactions. Terry's kind patience and clear assistance enabled me to obtain my new unit, complete required documents, and understand each step of the process. Public Storage in Reston Va is a high quality business and Terry's exceptional customer care defines how it should be operated.

We have used several storage spaces at this facility over three years. It is clean and easily accessible. Terry has been very helpful and takes good care of the place. Only negative is price rises a bit too frequently…

So appreciate the great service!

Awesome service. Terry is the best! Quiet, clean, great place for extra storage.

Great customer services, all my questions were addressed!

EDIT: After temporarily reducing my $140 bill by $5 a month after my 1 star review, they eventually raised the originally $70 5x10 unit from ~$135 to $180 a month as of today. Usually I don't go that far out of my way to caution against brands but this is by far some of the shadiest stuff I've seen. One could make an argument around small claims court at this rate with how this has gone since we're really stretching the limits of reasonable rate increases here.... Original review: Buyer beware! Shady long term business practices + review inflation. I've used this storage unit for years, back when it was small time and owned by a different company. When Public Storage took over, they sent me a new contract for ~$140 for just a 5x10 unit. However, the same units today are being advertised for roughly $70 a month online, just about half the price! I got a cold call to my personal phone a short while into the account being new asking a filter question or two, then asking me to leave a review if I liked the service. This is one way companies get "legitimate" positive reviews for their service. The trick is oftentimes that you ask customers after the glowing white glove initial period, and not several years into the process. So, buyer beware! Lots of storage facilities do this, so these guys are not alone with this. If you've been caught by this as well, I'd encourage you to leave a review documenting your experiences as well. Best,

Visited the Reston VA Mercator Dr. Location on Saturday Feb. 5th. Michael at the front desk was kind and patient with me. I was trying to get my lock out of some very challenging packaging. Michael went above and beyond. He came to the rescue! The Reston VA Mercator Drive location is superb. It is clean and so convenient. Had no trouble finding my unit and a very short walk from the elevators. Very happy with my choice, and Michael Thank you again!!

Excellent service

Great place for storage space!

Nice facility, Terry was great explaining everything and making the whole rental process easy.

Love the location and ease with which I moved-in. Great Customer service and I'll be using them again in the future

Easy to access, was able to get a ground floor unit for a month. The app doesn't unlock for after hours, but you can still use the code to get in.