Public Storage Self-Storage Units at 5819 Columbia Pike, Falls Church, VA

Excellent service bye Gupta manager

I had my belongings in this public storage for about a month and I had a great experience working with Roxanne. She was very helpful, explained all the charges clearly, always answered all my questions, and was just overall incredibly friendly. It made for a positive experience all around.

Muy caros

I had a great experience moving my belongings into this storage facility today (and my uplifting conversation with Mohammad was a highlight)! The location was secure and the staff was very friendly and professional. I was moving today from another storage company and they were horrible, but it’s like night and day and now I finally feel like my belongings are safe. I highly recommend it.

Walked into the office today to ask about the cost of different storage units. Roxanne was kind and SUPER helpful, showing me what was available and answering all my questions. Recommend this location.

Excellent service by Mr Gupta manager

Excellent service by manager Gupta today

Roxanne was real helpful

Roxanne is wonderful!

Great help from office staff! Easy to do business. Facility has been updated and cleaned! Big improvement!!

It’s so nice

Roxanne is the best. She is patient and very detailed oriented , she provided us with 3D walkthrough of the storage. She provided us with an amazing service.

Ishara was the best! Very helpful and showed me the app. She is a very nice person

Ishara was very helpful and nice! 10/10

Excellence service, Roxane & Ishara were very helpful.

Excellent service by manager Gupta

I liked the service and storage

Roxanne was incredible helping us figure out our needs and get a new storage space. She was super patient, friendly, and knowledgeable--she helped us with all our questions to figure out what worked best for us. Thanks Roxanne!

On May 29th. I went to public storage on Columbia pike location. I know I'm going to miss spell her name iryasha. She was so knowledgeable and helpful with rental of space. I was totally blown away of her customer service. She made my moving and storage needs so easy and way less stressful. Thank you so much

Customer service is excellent

Mr. Mohammad took very good care of us. The service was great and he was very accommodating to our needs. Mr. Mohammad was also very friendly and respectful towards his customers. Thank you!

Great costumer services Roxana is amazing she help is us to get a new space, she’s really friendly you feel so confident talking to her. Just love her. I love when I walk in and you feel the good energy that you can ask anything and she’ll always find an answer and work on any ways to get a better solution. Thank you Roxana keep being who you are!

Roxanne saved the day, she was very patient and helped us attain our unit. Highly recommend!!!

Ishara was very helpful this past weekend! She was kind, courteous, and helped me get my reservation in place within minutes!

Ishara was very helpful

Roxanne was very helpful and kind when transferring to another unit. Been renting for couple of years and never had any issues. :)

Ishara did a excellent job helping me set up the app! Very pleasant!!

Ishara was a great help with payment issues

I went to visit the location and Roxanne was very helpful and explain everything to me and let me know all the details.

The young lady Roxanne was helpful when me and my mother came to the location. She explained everything to me.

I would love to congratulate you having such a wonderful, professional, kind person and I hope that you would let her know how much I appreciate her kindness and etc. Roxanne was helpful. Warmest regards Captain Steve Sami

Roxanne was very helpful and she explained everything to me. She's a wonderful person and she's a good manager.

Mr Gupta manager is very helpful

Roxanne, the manager, is what made all the difference! The location is optimal, facility is clean inside and out, it was the lowest price in the area and thanks to Roxanne it had the best service.

Roxanne was extremely pleasant, professional and helpful. She went above and beyond for me and my family. Would highly recommend her to handle your storage needs.

For Roxanne: She was very polite, she helped me an awful lot, I hope you appreciate her because she is a good employee. - Fern Jackson

Roxanne the manager was excellent. She was very informative and very professional. She covered everything regarding my rental. I’m a 20 year retired veteran and retired US Postal Service. Good quality professional service leaves me confident in this Public Storage for my needs. Thank you Roxanne.

I called Public Storage to get their help on switching Units. I thought it was going to be a big headache, but I got someone named ROXANNE. Thanks God! She made the transition so smooth for me! I'm staying with Public Storage.

Roxanne was extremely helpful when my unit became damaged. She was able to provide me with an additional unit within the same business day.

Excellent service!! I can’t thank this location enough for everything they have done for me over the past 2 years.

Jemar was excellent. Very knowledgeable, nice, and helpful

Very happy with the service here. Signed up and set everything up very easily.

Buen servicio y ateccion

Nice

Roxanne was a tremendous help with her customer service.

Jemar was friendly, knowledgeable and most of all very helpful.

Extremely rude and unhelpful. Do not recommend.

Gupta rented me storage with easy paperwork and nice service

Jemar was a great guy so helpful

Kiran was very friendly, helpful, and informative.

Jemar has been nothing short of fantastic, extremely professional, helpful and patient.

Mr Gupta was very helpful! Showed up and immediately got a space.

Mr Gupta is very very helpful manager and excellent place to rent

Worst experience ever. When I approached the building by car, there was a female associate standing outside on the phone. She returned to the office once I parked and stayed on on her phone as I inquired about a unit. She had her cell phone on speakerphone and was disengage with helping. Her name was Maria and gave me the price of a 10x10 storage unit and when I asked to look at it, she said no. I had to rent the unit before seeing it. That is the most absurd business practice that I’ve witnessed in a long time.

Miss Maria I really appreciate your help today Such an excellence of a experience I got with your assistance I’ll recommend all my friends and relatives to come see you if they ever need help with storage thankss

Mr. Gupta provided excellent customer service. He was able to cut my rate for another 3 months. Without his help, I would have moved out.

Maria the sales associate there was great 👍 Very helpful

Mr Gupta is very nice and helpful manager. I liked his excellent service

Mr. Gupta excellent service

Mr. Mohammed was able to show different type storage sizes for my stuff. Excellent customer service He was very respectful to me and humble.

Wanted to know about different sizes and units. Andrea helped me figure it out and was nice and courteous.

Me Gupta manger is very helpful

Mohammad and Misty are friendly

Mr Gupta manager always provides excellent service and I liked the storage

Mr Gupta manager updated my email so that I can receive notifications. Thanks for help

Mr Gupta helped me today and resolve my account and waived me fees. Super cuatrer srvice

Customer service on point they help me with everything that I needed appreciate you guys

The representative; Misty was so helpful. When I arrive for my appointment she found an issue with my storage unit that would prevent me from having access. She help to upgrade to a larger unit with keeping the same cost since there were no other units available for the size I needed. She made sure I would be able to move-in and return my U-haul truck back in time. She even stayed after hours to make sure I had everything I needed. CUSTOMER SERVICES AT ITS FINEST!

I just got a bigger apartment, and no longer needed my storage that I got a month ago because of a worker there named misty, she’s very friendly and understanding! Next time I need a storage I’m coming here again!

Misty has done a wonderful job she is very helpful friendly

Really pleasant experience. Missy was real helpful.

This property was nice and clean. Misty was very helpful and respectful.

Great service here

Thank you Mohammad for all your help

Clean! Lot space and the service just like no others do try 4 different places and this place had all I need

Thank you Muhammad for great service and information

Prefect service Helpful guidance I was happy with the service thanks MR. Muhammad

Maria was quick, thorough and very service friendly!

Muhammad is very nice and helpful person I was looking to rent storage he was an awesome with his assistance thank you for your help. business need people like you keep it up young boy..

Mr Gupta, excellent service.

Mr Gupta is very helpful today and recommended me a good space with discount

Great facility!

This place is truly awful. The moving cart had one wheel missing, the office manager was often not present during business hours, and the customer service was shockingly poor.

Maria I love her Service

Mr Gupta excellent service today

Went to rent one of their units however no temperature controlled units were available. Mohammed took the extra effort to assist me in locating a unit that meet my needs.

Neadea has one of the best customers services and overall outstanding personally of all times. She answer all my questions about storage units. Thank you so much for helping me out.

Excellent service and amazing staff !!

Thank you Muhammad for your help. Great customer service

I just wanted to thank Muhammad for making my storage move in an easy transition. He was very helpful, friendly and knowledgeable.

Very good customer service Muhammad ty

Amazing customer service from Muhammad

Best customer service thank you Muhammad

Muhammads customer service is awesome and his is very great and friendly.

Mr Gupta manager today helped me with my needs. Exellent service

Jamar the property management has been very helpful, and has assisted me in making smart choices about my storage needs after I downsized my office. Great Job, Jamar!

Jemar is great! From the beginning he was very welcoming and informative. The space and hallways were swept and clear of debris. Our experience was awesome I would definitely recommend this facility to anyone!

Good service

Mr. Jemal, the Public Storage Falls Church store manager, went out of his way to make my checkin with my new 20x10 storage unit most convenient. Thank you Public Storage and especially Mr. Jemal. All your help most appreciated.

I found what I needed.

Erental was quick and easy. The tall young man was also so welcoming. I absolutely loved everything about my experience!

Good service. Great location

Staff is great.

the storage spaces have flimsy drywall ,walls,and ceilings. The entire complex is in need of repairs, Also there prices are very high due to there central location.

Great customer service

Jemar was such a help to me. I had never rented a storage unit before and wasn't sure what size I would need or anything of the sort. It was lovely to have someone help me and guide me in a direction that would suit both my needs and my budget. He answered any question I had and ever so knowledgably. I don't feel worried about the safety of my things either. Great price and most importantly great customer service. If Jemar is there you're in great hands.

Very good service!

excellent service i am very happy with services communication are exceptional. thank you jemar

Jemar was a wonderful help he explained the whole storage process in detail and made it easy to chose the right unit... highly recommend!!!!

Jemar at Public Storage has been incredible! I checked out today after being a customer for 2 years, and he was so polite and made the process to easy! Moving always sucks, but Jemar made it painless!

Jemar was courteous and informative. He was eager to provide assistance by showing us how to get in and out, where the space was, how the latch worked, and where to find the carts when we need one. The space and hallways were swept and clear of debris. I would recommend this facility to anyone needing short or long term storage.

Excellent service

Maria, helped me with all that I need very helpful and polite.

First time renting out a storage unit & Jemar was great. Excellent communication throughout the process, made my move in real easy & even stayed past closing hours to help me out. Real professional, courteous & friendly. Will continue to use this storage in the future & come to Jemar first 🤙🏽

Mother bought boxes week or so ago and young man, Marvin asked us to leave review. Very nice and extremely patient.

Great service, was able to get what I needed fast and easy. The service was very helpful.

Excellent service!

Jemar showed great customer service and was extremely helpful

We recently vacated our space here and our overall experience was great. We had some trouble with getting our stuff out by the deadline and Jamar was very understanding and helpful. He gave us more time and took care of everything. I highly recommend this place.

I’m new in town and the gentleman helped me find a reasonable price and space.

How much is the price per month

Wasn't looking forward to moving, but Jamar made the whole process so much easier. He was so nice and super helpful. I even had to switch my unit last minute and he was very accommodating. Definitely took a lot of stress out of a stressful process.

Jamar was friendly and helpful. Good experience.

Outstanding service from Jamar and all. Takes a lot of stress away from moving.

This property was amazingly clean. Compared to other storage companies I looked at. I chose this one for the customer service and the cleanliness. Thanks!

This is the best Public Storage I’ve ever been to. It’s always really nice and clean. Jemar provides excellent customer service, always polite and smiling, he’s the best!

I came to get some information regarding storage, as I am going to be moving in the next couple months. I received great information, and the pricing is also within a price range I can manage. I will definitely be using Public Storage when I move.

Kevin rocks!!

Kevin is great!! He was professional, organized, and quick! the facility is very clean and secure and conveniently located. I highly recommend it.

During a difficult time for our family we needed to put some of Dad's things in storage and learning about the process and details were all made so much easier because of Kevin's help and patience with us. He was really great throughout the whole process, very pleasant and very good at adhering to COVID best practices for protecting each other. The website and electronic communications were all easy to use and helpful!. Thanks Kevin and public storage!

Fast Service and affordable price. 100% Recommended!

Great team here. Kevin was great.

I had a very good experience there. Yahya was very helpful. I appreciate his customer service skills and I highly recommend this particular Public Storage store.

Clean units and great customer service.

I was renting here for a couple of years until my house was remodeled. Mr. Kevin White was always helpful and respectful and went out of his way a couple of times to help me. I always see him cleaning the parking lot even in the cold weather. He is a great asset to your business, I think his outstanding efforts needs to be recognized by management and I suggest a raise, a raise not only will make him feel proud of his job but it will also encourage him to continue working hard. Thanks!

I spoke with a guy named Kevin who was very nice in helping me with all of my questions in reference to storage. I will be renting soon and feel confident that my belongings will be safe at this storage facility.

I had a wonderful experience with this facility. The customer service from Kevin was awesome! I would highly recommend renting here.

Kevin was very helpful and professional! Made this process very easy for me.

Rented a unit with Jordan on a Saturday morning went smooth as can be, he answered all my questions, concerns and made renting a unit a breeze. Highly recommend, just remember to read the information he provides it spells out how they do unit raises, and how much notice you have to give them.

Great service Jordan was very helpful in my movin process

Front desk, Kevin was helpful and really helped us find the best type of storage and best rate for us!

We have needed storage for our summer-time items -- hoses, flower pots, lawn chairs, etc. I checked in with Kevin this morning and he was extremely helpful in giving me a full rundown on the facility, the guidelines for access, and other "must knows." The facility itself is tidy, clean, and well-taken-care-of, with a premium on security. Would recommend this site to anyone needing additonal stoage space.

I came to this location with a friend who was looking for storage we was greeted with a friendly smile by Latisha she was the so amazing she was very knowledgeable about the size that we needed and may I add she was correct the space fit perfect the building was old but it was clean and well kept I would definitely recommend this location to family and friends

A representative by the name of Jordan was very helpful when my wife and I had questions about renting a unit. We’ve moved across the country and have encountered some unprofessional people in this industry. Jordan was outstanding.

Great and quick service

My sister rented for the first time and we did not know what to expect. JORDAN was very helpful and informative. Will definitely recommend in the future!

I had an issue and Rashid went above and beyond to make sure my experience was world class. He really impressed me with his customer service and attitude!

Kayona is the best!!!

I stop to get info about storage space and boxes. Ms jackie was very knowledgeable and i got everything i needed. Thanks a million

I went to this facility and needed directions and prices for rental and the lady named Jackie took care of both. Told me how to get where I was going and gave prices for the size unit I needed

Climate controlled area is very well climate controlled. Employees are really good at multi tasking and helpful with decision making.

SUPER NICE FACILITY. CLEAN . WELL MANAGED. THE WOMAN WHO HELPED ME AT THE DESK TO GET THE UNIT WAS VERY NICE AND HELPED ME BY ANSWERING ALL OF MY QUESTIONS. I HIGHLY RECOMMEND THIS PLACE IF YOU NEED STORAGE.

Very Friendly Service. Kayonna the Manager went above and beyond to find me the right size Unit for my Move. Highly recommend this location.

Great Service always friendly whenever im there making payments

Best experience and best costumer service we have recieve.

Great experience nice personnel clean and friendly

This property is past ready for an update.

Great dude Antoyne helped me with all my needs thanks agian

Great customer service Antoyne is the best always great to be around

It was very smooth process and the person was very polite and professional on his customer service. I was very happy at his service.

Great place thanks for the easy experience

Great experience always friendly thanks Antoine

Very friendly and helpful!

Antoyne was very professional, very experienced, and personable. He took his time to clearly explain all the options. I highly recommend him and the place. Good experience. Fily

Antoyne is the man Great service very helpful knowledgeable

Great experience fast friendly

Great experience friendly management Antoine thanks again for the help and service

First experience was great perfect

Great service fast easy and friendly

Antoine did a great job checking me in and explaining everything to me, all went well just as the order online was made, call-it’s easy.!

Very knowledgeable man Antoyne thanks for the advice and great customer service

Great customer service friendly manager thanks agian Antoyne

Renting was easy convenient. Antoyne was super helpful.

Very helpful in assisting me with storage needs

Very helpful great service thank you

Fantastic customer service. Antoyne was great, super professional, flexible and helped us resolved our complex storage issues. Would use this location again any time.

Perfect location for what I need. Great service from Antoyne.

Great service fast clean and very knowledgeable thanks Antoyne

Great service by Antoyne. He was very helpful, courteous, and professional. Good prices and clean property.

Great service nice guy manger was very helpful answering my complicated questions with a smile thanks

Antoyne has beautiful customer service very polite and honest answerd every question I had I recommend this location friendly clean nice area Antoyne even referd me to a great lunch places

Excelente serviced

The ABSOLUTE best customer service EVER! Antoyne was awesome. He explained everything up front, charges, fees, etc. He was quick, honest and gave a quick tour of unit (10x30'), explained the entry and exit procedures and where we could find equipment to help move in. Made the experience that much better! Thanks!

Antoine has Amazing customer service very helpful and cleanly great place to store professional employees

Absolute beautiful customer service Antoyne

We visited Public Storage to ask about bin dimensions, prices, etc. The man on duty was extremely helpful and courteous, showed us several possibilities, and made good suggestions, including suggesting ways for us to save money. Very helpful.

On August 3rd, I went to this location and spoke with Antoyne . That day I had already checked-out a couple of other Public Storage locations, which were too far. I explained to Antoyne what I was looking for, because I could tell that this particular facility was not climate controlled. He showed interest and was really kind and extremely helpful by telling me that I might want to go to yet another location nearby. He gave me directions to the Seven Corners location, and gave me the managers name and number as well. Off I went! Grateful for Antoyne's help and above all, his genuine kindness. :-)

Exceptional. Greeted with a smile and welcoming attitude. Very helpful, supportive and understanding of the moving process. Patient demeanor. An asset to Public Storage

Absolute great customer service Antoyne Thanks

Antoyne was Very helpful and knowledgeable in terms to getting you the right size space for your needs.

The nice gentleman at the facility helped me with all my needs. He willl help you to SHOP WITH HIM!! I do miss the nice young lady Amanda. But Antoyne is amazing.

Very very hard working man since the first time I met him every time I come to the property it’s always clean neat and he always smiling Antoyne keep up the good work thank you for your service

lots of space great manager Antoyne always helpful when it comes to my needs

Lots and lots of rat poop...

Rented a unit on the second floor in January. Never noticed the rat and mice bait in my unit when I was moving in in the evening. Finally went to retrieve my household 6/19/18 belongings (antique couch, mattress pads, bedding and other generalized household items) Noticed wrapping paper unraveled in my unit upon opening the door. Didn't think too much about it until I stepped into the unit and noticed a horrible smell and shredded paper everywhere. When I started pulling things out I noticed they where covered with rodent feces and urine. Bedding, important papers, mattresses, pillows, games systems destroyed and chewed up. Even found a dead rodent among my children's items. I had to throw over half of my belongings away that I had been paying months to keep safe. I called the attendant over to the unit and his words and reaction were the same as mine in discust. He advised me he was going to contact district immediately and let them know. I left 4 messages for the district manager at his number. I have not heard back from district, as of yet. Absolutely discusting.

Super fast clean and great personnel ++++

I’m very please with this location customer service was fantastic. Antoyne was friendly, helpful, and answer all our questions in a professional manner. Thank you for the providing excellent service! -Roxana C.

Antoyne was extremely helpful and knowledgeable. Excellent service!!

This a very convenient storage and super friendly manager. My favorite self storage

Antoyne was very pleasant and helpful during the renting process.

Ok gracias verte helpful

Thank you Antoyne so much for all your help!!! Great service I have ever recieved!!!

Great storage location and the best customer service I have ever received. Antoyne has provided the best service I have ever encountered in the Arlington area. He was well prepared, answered all my questions before I even knew what to ask and even recommended a great lunch spot. Would definitely recommend this location.

The place was extra clean! Too clean to be a storage unit place which is great! 🙌🏾 the guy that help my mom out was Antoyne, he was quick explained everything and didn’t rush anything also let us ask endless questions lol was a simple process we was in and out of there great customer service! Excellent place love it! Thanks again antoyne for a dope experience! 💪🏾

I’ve dealt with a couple different public storages in the past with horrible customer service. Antoyne has a great welcoming personality with great communication skills and always has a big smile. Definitely recommended!!!!

Convenient location and great value. Amanda and Antoyne were professional and courteous. They were very helpful in finding us the right storage units for our moving needs. We would definitely recommend this particular Public Storage facility just because of the managers.

It's clean but the staff was never around to unlock the carts. Only used the cart one time and that was when I moved out.

Perfect customer service skills Antoyne thank you

Keith set me up with my unit and was very friendly. Everything went pretty smoothly. I took off one star for a few reasons (none of it has to do with customer service). 1. The unit building is super cold and damp. I didn't get a climate-controlled unit so I understand it's not going to be super pleasant. 2. I didn't realize the unit wouldn't come with a lock. I should've bought one but went with the one that Public Storage sells. It's pretty expensive around $20. Next time I know. 3. Insurance is apparently required for these units. They offer an insurance policy with the unit which I also got. I didn't notice mention of this before I booked the unit. That would've been helpful so I wouldn't feel like I was getting less of a deal. Overall, I'm good with the experience and would use Public Storage again. Next time I'll know how to save a little money.

The service is great. My only gripe is the storage containers are a little janky. The walls are a little haphazard but they're still more than acceptable. Overall it's a nice place to store your stuff.

I recently moved from Cincinnati and needed to check out some storage. Antoyne was very helpful.

Antoyne is very professional and super helpful; storage area is very clean.

I had a great time while I was there the staff was very professional and helpful. I will definitely be returning to use this business again.

Very happy with this public storage, clean, safe and secure. Antoyne in the office is extremely helpful and friendly and works very hard at keeping the location in great clean order. Highly recommended for cleanliness, security and location.

My five stars are for Antoyne. He is quick, polite, and knows his business. I was in and out with a new locker in about 20 minutes. The facility itself is adequate. Clean. Some wear and tear. More lighting would be better but would raise prices no doubt. Always carry a good flashlight to look through your stuff, even in daytime.

I came to the property to get info on a storage unit and antoyne was very helpful and direct public storage needs to hire more people like him. He knows his info by heart and customer service skills are perfect.

Good

Ok but expensive and the prices keep going up

wonderful customer service very professional

Si está bueno

clean, professional staff but they should enhance hallway lighting b/c half the time we cannot see or sort our stuff as hallways too dark with only emergency lighting!

Came pass the property the manager i met Antoyne very professional this guy really no his stuff very helpful always smiling brings joy to me when ever i ask for help he dont hesitate to help out very wounderful guy thanks

The Property manager, Antonye provides excellent customer service. He is sunshine on a cloudy day with his professionalism.

I needed a small unit for a few months on short notice. It was readily available. The staff was always very knowledgeable and helpful. I particularly appreciated Antoyne's help on several occasions. They helped me out when I needed it.

Great customer service clean great manager Antotne this guy no his stuff thanks Public storage need more people like him

I work across the street at the sprint store. I wanted to look into storing my apartment an I wanted to check around as far as prices and Antoine was very welcoming always smiles this guy is amazing and very helpful I would recommend this place to all my friends and co-workers very satisfied with his services excellent service

Started renting here and the manager Antoyne was very helpful he always smile he always say no problem hes willing to go the extra milr this guy is sharp he keeps the property clean he does his job 100 percent and I will recommend anybody to this location Antoyne I call him super man

Antoyne is the best

I was really happy with the customer service. The associate was friendly and helpful! The only negative is that I was not aware of the additional cost for a lock, insurance and a "service fee." This should definitely be mentioned when booking. The national company associate on the phone did not notify me at all.

Amanda and Antoyne were very helpful. I will definitely be back to public storage. 5 star servicr

This location will lie to you and say you can get a refund if you leave before a certain date of the month. Of course I was told I would get a refund after my payment was taken out on the 3rd, I was out by the 5th and told I would be refunded anything after the 5th. It being the 13th, I called customer service and they said they do not give refunds. I proceeded to call the property manager and they said that I was not informed correctly. I would have just kept my things there until the end of the month and now I lost lots of money.. I will never be using Public Storage again.They are RUDE and the customer is not treated well by anyone(manager or customer service). Everyone I spoke to was very disrespectful when I was calm and curious about this stressful situation. The district manager - Dan (I believe)- Called me and corrected this issue. He was very kind and I appreciate his time and concern. The issue was resolved. Thank you.

I was in the area looking for a Storage unit. I happened to stop at this location. Apon my arrival I was greeted by a gentlemen named Antoyne. He was very helpful and really knew his stuff. He informed of the specials and made sure that all my questions were answered. I will be telling all of my family friends coworker etc to come to this location and give the business to Mr. Antoyne. More people in this world should have the attuide this young man has he really PUTS THE CUSTOMERS AND THEIR NEEDS 1ST.

Antoyne has great customer service! Will definitely recommend to friends and family.

Nice spot to hide my things, and didnt have help to move. Thank you Antoyne, you were the biggest help.

Great customer service, very freindly. Antoyne

Super service

Look, I just needed a place to rest my stuff. Moving my stuff from VA Beach to Jersey, 6 hr trip. Instead I moved to the Northern VA area for a bit, got a job, needed room. Stop to public storage on Columbia pike, right before the exit...because I missed it twice. Walked in, and the guy there, Antoyne, helped me get a unit, helped load it up, and yall had a bathroom. Bathroom extra warm. Good service, quick move, and my stuff close and safe. After that 2016 life, this was a bold move. Only good thing to happen in 2017. I can't speak for other Public storages, I just know this one gets high remarks from me.

Great property manager Antoine every time I rent once every 2months this guy always smile and very helpful customer orientated I will invite anybody to this location very beautiful customer service very clean no problems or issues

Friendly service

Very nice gentalman help me out even tho the ofdice was closing he was on his lunch break and still helped me out my boss kick me out and i really needed a unit and he help me out thanks to him im now not so stressed out

Antione and Chris took care of me, great customer service!

I came by to close the unit and Antoyne and Eric, the managers there, helped me out with such excellent customer service. They answered all my questions before closing my storage space and gave 110% in helping me with all of my storage needs. They are excellent employees and highly suggest them if interested in renting a storage space.

Great customer service skills very polite his name Antoyne need more people like him

The two main reasons I like this location are because its close to where I live and Antoyne's great customer service!! Antoyne is really went above and beyond with the help I needed and answered all my tough questions!! Great welcoming smile and very courteous:) Also,public storage has a good DEAL too. Thank you.

Antoyne was nothing short of helpful and friendly. He answered every question I had and clearly cared. If every facility has an Antoyne then y'all gonna be alright!

Great and quick!

I have used this Public Storage location twice, and both times it was a very pleasant experience. The employees were polite and helpful, and the facilities were well-maintained...I had no problems whatsoever. I'm very satisfied with this Public Storage location and I will give them my business again in the future.

I rented a unit for two months in between moves and had a great experience. Staff was nice and accommodating, unit was clean, location was convenient and safe.

Eric was super helpful. We had excellent service.

They were very helpful.

I just moved from Florida to Virginia not too long ago. Antoyne was very helpful in helping me pick a storage unit to hold all of my things that wouldn't fit into my garage. He was very nice and courteous and even helped me unload some of my heavy stuff off the truck on his lunch break. Very nice young man and I will be sure to tell all my friends about my experience at this location.

Antoyne was very informative and helpful when selecting the size of my unit. He recommended supplies that I hadn't thought of using to protect my things. I recommend this location to anyone looking to be serviced rightfully.

ANTOYME/CALIN WAS VERY HELPFUL IN HELPING OUT ME AND FAMILY NEEDS, IT HAD SPECIAL OFFERS THAT WE DID NOT KNOW ABOUT AND IT WAS APPROACH TO US AND WE JUMP ON IT QUICK BECAUSE WE WHERE IN NEED OF GETTING HELP. THE LOCATION IS CONVENIENT. THANK YOU GENTLEMEN FOR YOUR LAUGHS AND GREAT SMILES. KEEP UP THE GOOD HUMORS . MRS. CHERYL W. WILLIAMS

Erin was very personable and professional...conducted herself like a well mannered young lady...Because of her customer service I would not hesitate to recommend this location to family and friends...thanks Erin

Excellent management and serivce. Anjum is very co-operative. The place is clean and tidy.

This is a safe, clean and convenient facility if you need a storage option. The customer service at this facility is also exceptional. I went today to update my account and Anjum really went above and beyond to help me. Thank you Anjum!

Very prompt, great customer service. Would use this location again.

Exceptional customer service. Anjum is co-operative and understands the customer's need.

Sam was very helpful... the lighting was fixed in front of my storage unit which made it easier to see.

Sam is the new manager and was very efficient. This is an excellent location with units you drive right up to, so it is easy load-in and load-out. Convenient location

I cannot possibly praise Sam enough for his accommodation and professionalism during my move-in. This location closes at 5 on weekends, but I didn't realize that as I pulled in at 5.30pm on a Saturday. By sheer luck, Sam was still at the store and let me come in and do all the paperwork. He showed me my unit, answered all of my questions, assured me of the safety and security of the location, even showed me which was the best cart to use! It's rare to have a pleasant customer service these days, and this was unquestionably a thoroughly wonderful one.

Came in today to get a unit and was pleasantly surprised by the professionalism of the staff and cleanliness of the facilities. I would highly recommend this public storage location to others that I know. When coming in ask for Sam Luciano, he made getting set up with a unit quick and painless!

Eric is awesome, very helpful and explained everything in detail.

Very helpful and friendly. Needed a storage unit for a month until I got settled into my new apartment. Great price, easy and hassle-free!

Good

I recently went into this location inquiring about a storage unit. I walked in and the workers James and Mark so helpful. They both provided exemplary customer service. I did not know what merchandise to purchase for my move but these guys provided great recommendations. They both smiled the whole time and did not get frustrated with me after I asked a million questions LOL! I plan on moving at the end of this month and I plan to return to this location. I would definetly recommend public storage to my family and friends. If you're in this area, be sure to check out this location these guys were amazing!!

Pickup was quick and easy. Also, very friendly and through customer service from Ms. Shawnta at the front desk.

Excellent customer service. James was always helpful. If I ever need storage again, I will come back here.

James was excellent. Great service and prices.

The customer service at this location is excellent. James is always willing to go out of his way to help any time you need it. If you need storage, this is the place to go!

James Was very helpful. Made sure to show me the space and explain everything to me

It was very helpful.

Pretty awesome. Very helpful and patient. Even helped us jump start our car.

Just great!

James is a real good dud he's helped me quote a few times with my problems of storage

The service is very good here and the manager is excellent okay I'll I love the space the unit I got the end unit which works out perfect for me because I'm in construction and I can drive up very easily and unload and load

I have been here for over 4 years, the customer service here is the best. They are very friendly and knowledgeable. The only issue I have is that it is not climate controlled.

Is is the best place that I go James is good he helped everybody good assistance

Excellent service. Easy access drive up. Clean. I was very satisfied

I just wanted to express my gratitude for the service that James & Teresa provide over the years. They were always more than willing to go out of their way to help whenever we needed help. Property is clean and well lit. Will definitely come back the next time we need storage

I have been with them for over 10 years and they have always been so nice and friendly. Whenever my payments are behind, they take the time to give me courtesy phone calls-- which i appreciate-- since i am so busy and sometimes forget to pay on time.

I was at this location last week to rent a 5x10. The depot is clean. The site manager, James, knew what he was doing. Highly recommended.

i have rented at public storage for a few years, and James has been very helpful any time ive come in

Great place to buy moving supplies

I am very happy with the drive up unit I have at public storage. Very easy to move in and out. James has been very nice every time I have come in

Excellent !!

This was the first time i Rented a Space. James was very helpful. I got a 10x10 upstairs but t hey have an elevator and carts to make the move easier

James was professional, thorough in his explanation & made some good suggestions on the best options for my particular situation. Definitely recommend!

Perfect solution, quick and easy. Reasonably priced and an excellent location for my needs.

Hi, l was in your storage today..Great service, excellent location. James manager, is the best...is very friendly and profesional, l'm glad that l chose Public Storage in my area....recommend this place if you need.

Hi I was in your store last week and was helped by Teresa Pope? sp? I had to purchase a number of items for an upcoming move and was very overwhelmed. Your sales associate was able to help me figure out what I needed. The move was so easy. And the boxes/packing I purchased was perfect. It was so nice to interact with such a pleasant person at such a stressful time. Thank you

Excellent

Worked out very well..Unit very easy to get to. Employees very knowledgeable and quick to help. Would recommend it very much.

It was good having everything set up in no time.. very good service by the manager

This is a great property. Have used this place many times. James and teresa have always been very helpful. Access hours are very convenient 6am-9pm. Have carts to help you move. Recommend this place if you need storage

Storage space is working very very good James the manager is very nice

Just got a storage unit and the place looks nice, clean, and the staff is very friendly. I'm glad that I chose public storage in my area. :)

Well managed, excellent location, friendly helpful staff. James the manager is the best. Highly recommended.

I only needed a small space (5x5 room) for a few months, and my contact with the office staff was minimal, but I had a good experience overall. The facility is not climate controlled, so don't store anything that's temperature-sensative here. If you need a basic storage space, this place will serve your needs.