Public Storage Self-Storage Units at 400 North Roosevelt Blvd, Falls Church, VA

Clean, safe, awesome management.

Jamar best customer service!

Great service. Very considerate and helpful.

They made me paid for the service I've never got. The agent told me it was their policy but it's completely wrong and tricky.

Mr Gupta manager rented me a unit with easyJet papaerwork and smoothly.Exellent service

Mr Gupta managers is very helpful and nice. Excellent service always

Team at 400 Roosevelt Ave, Falls Church, VA is very helpful and accommodating

Great service from Jamar made it an easy check in process. Enjoy doing business with this storage company.

Jamar rules! We were moving and visited the supplies center a bunch. Jamar was always there, friendly and helpful. We were able to avoid Home Depot and other big box stores and he made our move that much less stressful.

Mr Gupta rented me a space today very easy paperwork and the unit was clean and tidy

Clean and safe, but there have been issues every single month with our auto payment. Last month we removed all credit and debit cards from our account and added our checking account as a payment method, but the company has bypassed this revoking of permissions and still apparently has access to those cards that have been removed because I was informed that the payment was rejected from the card this month. Trying to contact management in concern was met with "I didn't set up your auto pay, I don't know what to tell you" when I attempted to alert them to this issue. It is absolutely a risk to leave your financial information with these people.

Great service! Extremely helpful and very knowledgeable. Thank you for the wonderful service and all your time.

Jemar is amazing! He is very professional, friendly, and very helpful.

Jemar was very helpful and made sure I understood the rental process.

Quick and convenient, great customer service

This company is terrible! I reserved a unit online (and paid 1st month's rent). Based on the reviews about how difficult it was to navigate around the property, I called the property to ask for the best way to get from the gate to my unit (which elevator to take, etc.) Muhammad, who answered the phone, was extremely rude! He kept on saying that I should use the google map to find the property. I repeated twice that I'm asking for directions from the gate to my unit, not how to get to the gate of the property. Muhammad apparently needs further education in English because he just didn't understand! I asked if there were other staff onsite; unfortunately, he was the only one there that day. I asked how could I find an answer to my question, and he hung up on me! This is enough to make me cancel my reservation! Since I haven't moved in, they were supposed to refund the 1st month's rent (another staff on the property and online customer service both verified this). It's a shame that they wouldn't refund the $29.99 "administrative fee" (what "administrative" work did they do besides hanging up on people?!!?) It's been 7 days now and I still haven't received my money back!!! Beware of this company! They don't properly train the property managers and their refund policy and process is ridiculous!

Jemar was really helpful and accommodating! Very nice customer service! Thanks

Easy to access and seems to be a nice facility and I feel safe leaving my valuables. Could be a bit cheaper right now with how expensive everything is in 2023.

Great customer service from Ishara!

Ishara was the best!! Happy with her service!!

Ishara was great!!

Ishara was extremely helpful and patient when I asked for help with my unit. Would recommend her service to anyone, any day! She was very professional and communicative. Love public storage!

Very helpful

Gupta was very help full for moving out processes. Great experience over all!

Mr Gupta rented me a space today with reduced price and excellent service

Excellent customer service by Jamar! He was very patient, friendly and considerate. I was/am satisfied with his professional service.

Mr Gupta and Jemar excellent service .Thanks for help.

Professional and efficient! Great experience with setting up rental.

Great, helpful service. Thank you!

Nice people.

Jamar was kind and couteous. I've had good interactions with all the employees. He was also sweeping up. Clean and well maintained.

Great storage

Great (friendly and professional) service from Jonte and Jemal at the front desk. They took a lot of the guess work out of my first experience.

The man Tommy that answered the phone was amazing. He answered all my questions and concerns and went above and beyond to make sure he met all my needs. Tommy deserves a raise for all his hard work, I would recommend anyone to come to this location just because of how kind and helpful he was!!

As a young, confused renter Tommie really was so patient and helpful explaining the steps, charges, and everything else to me. Tommie truly made my entire day go better after his kindness and sincere helpfulness. Thank you Tommie!

This was my first time renting a storage unit and Tommie made it a very quick and easy experience for me. He was super kind and helpful throughout the whole process, even when I ran into an issue with my lock. I would recommend this Public Storage to anyone looking for a place.

Gupta was very helpful

This location is awesome! The facility is well kept and extremely clean! I was super stressed out during my move and Tommie was able to assist me and calm all my nerves during a difficult time. He is beyond amazing and extremely professional while still being warm and friendly! He will answer all of your questions thoroughly and correctly.

Been in a lot of storages, this location is the best for me Tommie was so friendly and helped us a lot

Best storage location, friendly staff Tommie was the best! he made our process easier Thank you Tommie

I had an issue and dreaded dealing with it because I’ve had a difficult time in the past communicating with staff at this location. However, today I had the pleasure of working with Tommie, who assures me he will be sticking around. He was pleasant, efficient and helped me get my problem taken care of much more quickly than I had anticipated. I’m so relieved that I will be able to work with him in the future, should I have another issue. Thank you!!

Excellent place, tommie was very helpful!

Tommie did a very good job helping me with my storage

Mr. Gupta was very helpful and knowledgeable while setting up my new account. It was a pleasure to work with him. I would recommend anyone to use this location.

Mr Gupta manager was very helpful today

Tommie was the biggest help! 10/10 recommend.

Our experience was PHENOMENAL! Tommie was amazing; very kind, professional, honest, and supportive. He explained all of the details of our agreement thoroughly to ensure that my husband & I were not blindsided by any current or future costs & knew exactly what to expect. The facilicity is well kept and clean and the temperature of the facility is also nice. I would 10/10 recommend this location! Ask for Tommie!

The rental/sales associate Tommie at the Falls Church/Roosevelt Blvd location is without a doubt the best rental/sales associate I’ve ever had the pleasure to work with. He went out of his way to make the process as seamless as possible and had me signed up and into my unit very quickly and efficiently. Tommie really has a great personality and a fantastic sense of humor and management is very fortunate to have someone of his caliber at this location. Stop in to see Tommie for your next reservation. He’s a rare find nowadays and I wish you all the best in your future endeavors Tommie. Thanks again, Bill

Tommy was very helpful

I used this storage area from Oct 2021-Aug 2022. I had a great experience! Everyone in the office was super nice. Ending my units were also very easy with Tommie - very appreciative of him during a stressful time! 10/10 would highly recommend this location!

It was very easy to access and cancel my payment when i was finished with the unit because a very kind gentleman named Tommy helped me over the phone. Thanks Tommy!!

Location was difficult to get into and figure out where to park. When we finally figured it out the front door was locked (at 10:30am on a Saturday) and when we stood out front and called no one answered and the lights turned off. No sign on the door about why they were closed during work hours. We went to CubeSmart on Lee Hwy, 5min drive away and I would highly recommend them.

Mr. GUPTA provides excellent service always

Beautiful storage unit. Very clean and spacious. Mr. Gupta was very helpful and made the move out process seamless.

This public storage is located at a very convenient spot and has ample parking and carts to assist in moving stuff into storage. The employees, especially Jemar, went above and beyond in making sure I got the best deal possible and his customer service was really great.

Great experience. Friendly service.

Monica was absolutely amazing and so helpful! When we got to our unit to unload we realized we had accidentally rented a small locker that required a ladder. Monica took the time to find us a more appropriate unit for our needs. She went above and beyond to make sure we were satisfied. You just don’t see customer service like that much anymore. I highly recommend this Public Storage!!!

Jemar was very helpful

Good service

Jen ar was very helpful

Was extremely impressed by the thorough, efficient, and professional service given to me by Janet at Public Storage. She assisted me with every single aspect I needed to be helped with and gave me truly immaculate service. Janet is a truly the sincere reason while I will continue doing business with Public Storage.

Excelente servicio boy Gupta mánager today

Porque no abren los baños, es una falta de respeto a nosotros los clientes y no cuentan con ningún servicio de higiene

Me.Gupta easy move in fast and efficient knows every question I threw at him recommend

Why do many 30% increases? Two in one year!

Thanks for being so helpful Jemar!

I've used this location for personal storage and now business storage needs. Staff are always helpful and I appreciate the ease of use and renting a space.

Loc was a great guy to help me out! He helped me with my unit over than my expectations!

All the credit goes to Jemar! This place would be crazy to lose him. Jemar was the reason I rented the storage unit, otherwise I was ready to forego the first month and look elsewhere. His customer service is truly amazing and he made sure I got the space I wanted. If you are looking at this facility, make sure you request to communicate with Jemar. He is a true asset!

Mr. Gupta was fantastic, he helped us find the best storage for our needs. He was responsive and helpful with all of our needs.

Gupta gave an excellent service service and discounts

Mr Gupta did a great job

Was there when I really needed it. Very friendly service. Would use again if I get into another tough situation

Very Good Services

Beautiful office, kind service, I recommend the place if you want extra storage space.

Good place for storing.

Amazing service! First class. Always calls multiple times to let me know my rent is due so I dont have to pay the late fee.

This place is old and dirty. The staff is unprofessional, rude and lazy.

Got a great price online, only to find a hefty increase two months later. Not happy with customer service. Called their main office in California and got shuffled to someone back here.

Nadia was great! Super helpful and everything went smoothly!!

Mr Gupta has provided the best service!! He was extremely helpful and made the entire reservation process go very smoothly!!

Extremely satisfied with this Public Storage location! When I arrived to my storage locker for the first time yesterday I realized my unit was one in which I would need to use a ladder to get to. Being a single, petite woman, I wasn't comfortable with the idea of having to carry my heavy items up the ladder. Keisha was able to switch me to a different unit in no time, it was so relieving! Not only is it on the floor requiring no ladder, but also super close to the elevator, also a plus! Great customer service, she was a total life saver and made it happen in minutes.

This place is so awesome great customer service ! Mr Chris diamond is such a great guy he really helped me a lot as well as Ms keisha they were great ! Definitely will recommend this place !

Mr Gupta manager provides me excellent service always

Akeisha and Mr. Gupta gave excellent service. I stored my things with Public Storage and it was hassle free. Would recommend!

This storage facility is great! The staff is really friendly and helpful, especially Keisha!

Nate has been super helpful and accommodating. The intake process was a cinch, and the facility itself is well-kept. Great communication and I'm happy I picked this place to store my belongings!

Good storage. Good stuff. Very recommend.

Easy and convenient access and great customer service

They close the elevators down well before the 9pm closing time. They don’t tell you and when you call they chuckle. Unbelievable. Don’t rent storage here. Now I have to load my car back up and come back tomorrow and do it all over again and hope they have the elevators on. I’m moving by myself and this is honestly the last thing I need. It’s storage. Why can’t they leave them on until after closing? It’s not a jewelry store.

I decided to rent space in this facility based upon my meeting with manager, Nate. He gave me comfort that my items would be safely stored. He also was very accommodating with my move-in date. The facility is reasonably priced, easy to access, and very clean. I think, due to Nate, that it is very well managed.

The good; the staff, they are very helpful and friendly, the hours coming and going are good, it's gated. The not so good; the place is VERY dirty, 5 carts, they are old and don't move well, 5 total for the entire place, you have to bring your own or walk to your storage bin, not enough lighting, needs to e brighter. We moved out on the 6th, they do not give you your money back for the remainder of the month. The bay doors do not open all the way or stay open making loading from a car or a low van very difficult. I will never rent from here again.

I found all the supplies I needed for my move!

Great service had nice experience

Good service,very professional

Keisha is very nice to work with. 5 star service!!

Excellent customer services

Customer service was excellent! I found everything I needed, and I am very pleased with my purchases

The staff is very friendly and helpful. The place is neat and clean. Great customer service.

The staff are friendly and professional at this location. There were some issues in my unit that caused damage to my furniture. The Area Manager contacted me. The damaged property was removed by the staff and some compensation for the damage was agreed upon. The manager was professional and accommodating.

Place was clean, big, staff was friendly, only real complaint I had was there wasn't enough of the hand carts.

Que buen servicio cliente

Very friendly and helpful staff! Secure location with gate and loading docks.

I have a unit at the Roosevelt Blvd. Public Storage. I went in today to talk about transferring to a different and less expensive one. Keisha was working at the desk. She was so helpful, giving me ideas about a possible new unit. She showed me an available one, but told me she would first email the company to see if my rate could be lowered on my present unit. That’s great service! I thank Keisha, again, for her time and knowledge. I also congratulate Public Storage for employing such a great person. Maybe you could give me a good discount and Keisha a good raise! Charlene R. Harkin

LaKeisha is so professional and friendly and offered plenty affordable options. Rates are great!

Definitely a five star experience here. Nate and Keisha were both super helpful and informative. Will use and recommend again.

Great customer service, very pleased with the service!

I went to the store and Lakisha Smith was very helpful and professional. She was so great that I recommended people go to that place to support that business.

Carley was really helpful with helping me find the correct unit for me. She took her time and really cared about my needs and asked all the correct questions. I called the corporate location and they were no help at all. But please share this with her and wish her well for me. It’s hard to come by such professionals these days. Thank you Carley !

I was able to find all the boxes I needed . I'll definitely be back!

Love this facility. The folks at the front desk are fantastic. Super friendly and helpful!

We are renting a small unit to use while we do home renovation, and we were in and out in 10 min to get our rental and go to see it. it has easy access to the loading dock and its close to our house. We were helped by Keidna (I hope I spelled that right) and she as vey kind and helpful. Would rent from again

Convenient location. Excellent service by Nate. He walked me through the process, it was a breeze. Fast and easy. He made sure all my questions were answered.

Super helpful staff! They took the time to answer all of my questions without rushing me. Plus the staff wore masks (thank you for setting a good example!). Clean facilities. Easy & secure access.

Top notch service -- thanks so much to Maria, who did a great job helping us rent a storage unit.

Donny is great. He gave me really fast and easy services. He walked me through the process and set up auto payment to avoid late fee. Perfect!!!

Very friendly staff

Very good service, the staff is very professional and helpful. The process was simple and fast. I was done with paper work in less than 2 minutes, the units are clean and the location very convenient.

Really smooth experience

I love this place! Maria really helped me a lot! I would definitely come here again. Great service!

Donny will go out of his to help you

Yahya and Nate showed extraordinary patience in getting me set up with the storage unit that best suited my needs. They were a pleasure to work with.

Nate, James, and Maria made my move in experience easy and incredibly memorable because of their attention to my details. Nate has been totally stellar with correspondence and ensuring a quality customer focused experience. I would recommend this storage team over ALL OTHERS!

Is this storage have a air conditioner and heating system? how much is for two bed rooms apartment?

how much is the storage for tow bed rooms

Very helpful manager! Great service!

Helpful, efficient staff. Good pricing and location. This is the second time I have used this location. Highly reccomended.

Thank you for your Help Kevin

This place is the best! The manager, Donny Owen is almost always available and always ready to help. The facility is clean and the temperature is comfortable. No hassles here and very secure. I’m so glad we found this storage, after many bad experiences. Very conveniently located too.

bit of an odd storage place (I've been to a few). The carts are few, small and oddly shaped. The Ramp up the loading bay is very narrow and the door even more narrow. The door does not open all the way or stay open making loading from a car or a low van very difficult. There are easy things this particular space can do to make life for their tennants easier: get rid of the door or make it swing inside instead of outside, allow the door to remain propped open; add more carts; a little more of a structural improvement would be to open that door way up, making it more of a small bay door than a swinging door, that way nothing gets in the way and you can get rid of the doorframe that makes pushing a loaded cart difficult...Interior isn't bad, just needs brighter lighting.

Donnie is always so AWESOME!! Each time I need assistance he is so incredibly helpful and knowledgeable. Today I needed a second unit & Donnie & Nate provided exceptional Customer service. Thank you so much!! Very much appreciated!!

Nate at the front desk was amazing! Great costumer service! I was in and out in less than 15 min...

Nate did a great job of checking me in quickly and efficiently. Great service!

Nate and the other gentleman who helped me were very helpful and informative. It is an impressive facility with very accommodating features and fair prices.

Great service !

So I was renting a 5X8 unit from May 31-July 1st. I was unable to move everything out until July 1st. On the day of the move it took almost the whole morning to move out. Another customer had blocked the only elevator going down so I had to move their things constantly out of the way so I could remove my items from the facility. When speaking with the front desk they told me they don’t prorate so for ONE HALF OF A DAY I had to pay for the WHOLE MONTH. Other storage places normally would charge you a late fee instead. They informed me I could call the customer service line and see if there was anything they could do. I called and was transferred to the Executive line for which I left my number expecting a call back. So if you pass 10 days due on your bill then it gets sent to collections. I kept waiting for a call and never received one back. I cannot believe the anti-consumer practice that they employ in their business. I am never storing anything with this company again and will make sure to tell everyone I know to store their items at other facilities.

It's a storage facility. Pretty clean.

Great staff

It was really quick service. I loved it

Best public storage location ever. Special shoutout to Donny Owens for being extremely friendly and helpful.

LaKesha was awesome in helping us get set up with a storage unit quickly and efficiently! Thanks again!

Lakesha is the best!!

James was great help and made the process easy! Great customer service

They had a water leak when I was using the facility about a year ago. No one called me to let me know and my items were soaked and several grew mold. Poor management. No refund given and no follow up when I requested to talk to management.

Came in to buy boxes, Donny went out of his way to help

Be advised that the $1 first months rent is not good for an actual month it is only for the current calendar month. Also the cost to move in that you are quoted online is not your actual cost to move in. They charge an additional charge for keys. Their practices are extremely misleading and deceptive. I highly recommend avoiding this company and this location.

Excellent service n very courteous

Very fast and friendly service

Donny was very helpful. Fast service :)

You like mold because there’s a lot of that here!!

I had a good experience here. Some people may be soured on a storage unit but I thought the on-site reps were great. We got in and out within the 30 days to avoid paying the regular monthly fee. I do think that forcing you to buy a lock and key is kind of weird. However, the lock is yours to keep and it’s nearly unbreakable.

I have used several storages before, and this one is the best!!! Efficient, helpful and friendly staff. Thank you, Mazen & Donny!

Great service by the staff

Very good service from Donny and mazen

We needed to get packing materials for a large item on very short notice and the employees were very helpful. They helped us box the item and got us out the door in time to catch our flight. Highly recommended.

I had a reservation for this location to get a 10*10 because I wanted the best deal. However the manager Donny explained to me that it would be better and easier to remain at the public storage that I am at currently and to transfer instead.

We are wondering if we might be able to get space donated for a local charity to store boxes of books between September when our collection drive starts and and April when our annual book sale occurs?? We would give you prominent advertising?

This is my 2nd time to use this Public Storage. I was very satisfied the first time I used it that is why I came back to use a storage space at this location. The manager and staff were and are very helpful and accommodating. I highly recommend using this location if you are looking for storage space.

What county yall in

I lost my keys and needed to get in my unit immediately. Donny did everything to help me out and got me in quickly

Donny and Mazen were so helpful and polite. I highly recommend this facility. Outstanding service! Thank you!

So far I can only speak to the check-in process that involves a tour, explanation of the rental terms, etc., but it was all excellent. Donny was very patient and helpful in going over everything with me. The facility itself is fine - no complaints so far.

Verry good

I came to the property the manager james is on point when comes to storage knowledge and he showed me a few spaces i wanted to store my company's construction hardware his partner mazen was very helpful as well i will definitely vote for these two anytime

Property Manager admitted to me upon move out that "storm damage" had been inflicted on my property months earlier. Found antique items covered in fetid water, debris and what appear to be rodent fecal matter, much to my surprise and dismay upon moving out. Spent hours cleaning items and had to leave some behind to avoid damaging rental van, then was told I'd be charged $150.00+ to clean a unit that was dirtied by the company's negligence and inability to properly inform me of this when it occurred months earlier.

Very helpful service provided by Mazen - made the rental of unit very easy

Mazen was very helpful and courteous. Very happy with the price of this facility. Have carts in site to help move boxes into storage unit.

Dirty cold damp

Very friendly and knowledgeable. Would highly recommend.

Donny and Mazen are definitely the go to people when you have any storage questions. They were very understandable about my needs and made the process nice and easy! 10 star service if you ask me!

Great service! Mazen and Donny were tremendously helpful.

Sometimes, terrible things happen- and it's the way a company responds that really shows their worth. The extreme cold last week resulted in a sprinkler system malfunction and we had to dig out our soaked property. The staff did everything they possibly could to help with this unfortunate situation, and Amanda specifically showed patience, care, attention to detail, and genuine sympathy. I'm sad it happened- we lost some cherished items (and I'd like all those hours spent re-packing back) but I am impressed with the response. Great staff. I'm meh on the sprinkler system!!

I couldn't have been happier with my experience here. Everybody was incredibly friendly and helpful! The facility was clean and I knew my items were safe all year. I highly recommend!

Rob is very good manager

The two workers Mazen and Rob were so very helpful. They saw I was struggling to put something in my car so they both ran out to assist me. I also purchased 20 boxes and they helped me take them to the car as well. Would definitely recommend this store.

Excellent service! I wasn't sure of what size unit I needed. Representative Mazen patiently took the time to show me 3 different units. Explained the entire process to me. He was very friendly, knowledgeable and professional. Thanks for the great service!

Rob at Public Storage was terrific. Friendly, courteous, and, above all, HELPFUL! I'm a fan!

i use this location frequently, they always help me with boxes and other merchandise, highly recommended.

I was at this location about a week ago and the gentleman at the counter rushed to the door to greet me immediately. I asked him about rates and sizes and he provided me with all of the information I needed. Thank you.

Rob was excellent and very hepful. Thanks so very much.

It was very easy to find the location and it was strategic too. It was a great experience the staff explained the services well and help me to find what I want.

Neat and clean with good access like the others said, but they send you the bill way in advance of when it's due (as a reminder?) - you can forget if you're not careful. The thing that really irritated us was that they raised the cost of the unit after 3 months by about 30%!! We went and pulled our stuff out because of that.

I have friends and family who have rented at this Public Storage for years and I know the property well. I have seen the help that Rob provides people and this time I was on the receiving end. He makes renting so streamlined and easy for customers and is always willing to give extra help when possible. I feel safe at the property and I know my way around well. It's not always easy to find helpful sales people in northern Virginia due to the fact that there are so many people everywhere you go, but this Public Storage facility is a reminder that individual managers can and do make a difference in a storage rental decision. I'll probably rent here for quite awhile.

My experience at public storage was great! I booked a storage five minutes before closing and Rob demonstrated fantastic service as he stayed past business hours to take time to show me different units. I highly recommend this location as they put their clients first. Rob delivered luxury first class service to me.

Excellent services, Great location, The staff is good and extremely helpful.

Got some boxes. ROB was very helpful. Will come back for more.

Rob went above and beyond to help me secure the right storage space.

Excellent service, very pleasant and helpful. Rob and Shaq were great!

Amanda helped me find a storage unit that was right for me, making sure that I had everything I needed and making great suggestions! She helped me with my paperwork quickly and professionally, and even went with me to check if my entrance code would work. I appreciated that she did a little extra to help me, and would recommend this storage facility if you're okay with non-climate-controlled space! The pricing is a bit expensive, but the staff is good and very helpful!

Wow. I went in looking for dish boxes for my move and the manager, Rob, was beyond helpful and extraordinaily pleasant. He showed me different packing options. He did not try to oversell items, he just explained the available options. His customer service was very surprising to me and most welcome as moving can be so stressful. I would go back in a minute for more supplies and highly recommend.

Amanda was nice and heloful.

I thought I was getting a deal when I reserved a unit about 10 days out. With 7 days before move in and as I'm about to cross the country in a 16 foot truck, I get a call that the rates have changed and they are now 50% more than the price online!! I cancelled immediately. I'd rather give my business to someone who gives me a price and sticks with it. Now I'm scrambling to find another facility. Bs, don't go here.

I have had my stuff stored here for the past few months. I am finally moving my stuff out. I found out I was moving my stuff 2 days after the official "prorate" date, and the official policy was to bill me for the full month. I called Amanda, the local manager. She contacted the District Mgr and got them to prorate my account, so I can get a good portion of my monthly charge back. THANK YOU AMANDA!!! That is what I call GREAT CUSTOMER SERVICE. If in the future I need to store items, I will definitely consider Public Storage again...

I came by to take a look at storage facilities and was beyond impressed with the units and the front desk person, Amanda. Not only was she friendly, but she worked with me to guarantee I chose the right storage size and length of time for my needs.

In my experience service at these places can go down the tubes quickly if there's a huge line. Luckily the manager Rob is a pro. He helped find the right size unit and even price-compared with local franchises to see if I was getting the best deal. It was definitely a smooth experience.

Move went without a hitch and everyone was friendly and service was great.

Excellent service I always buy boxes from them Great customer service

Mandy was super helpful in getting my clunky stuff into my car!

Shaq and Rob are always helpful, and the hours of accessibility are long.

I'm a long time customer and can say I have received great customer service every time I need assistance. Rob and his colleagues are always ready to work with their customers. They are professionals at what they do.

Shaq and Rob were awesome and found the right type of a unit for me. Thanks!

Great experience and customer service from Rob and Shaq.

Friendly folks, reasonable prices- they take time to make sure you understand everything

Public Storage at this location has been great for me for going on 7 years now. The management team is excellent and professional, the facility is top notch, and I have confidence that my storage items are being held in a climate controlled "safe" place.

This was the easiest part of moving! Rob was AMAZING! He took his time, explained the process and even gave us the tour of the facility and the unit we were going to lease before we signed anything. This storage facility use to be a warehouse and because of that there is an actual covered loading dock area. This makes moving in and out so much more easier!! If you are looking for a big, clean, spacious storage facility with great customer service, look no more! Rob and his team will make this a stress free experience.

There sign days $1 paid first month's rent. However, they apparently are not obligated to offer this. Talk about basket and switch. This is a terrible way to do business.

Great Location. Rob was very helpful in answering all my questions during the tour he gave me of the units. He got me signed up and out the door in a timely manner.

Great location for my family. Staff are all excellent, friendly, helpful and are great at customer service. Mindy Quass Adams

My experience at public storage was great lay was very helpful thanks

I highly recommend this storage facility. It is conveniently located and well maintained. I received excellent service from Rob when setting up my account --- he was helpful, efficient and pleasant to deal with.

A great experience for my first time renting a storage unit. I'll be sticking with this company for a long while!

I am a former storage customer. Today, I purchased boxes. As always, I received excellent service.

First, I was very impressed with the site manager, Rob. He is very helpful, knowledgeable and a meticulous professional. This storage facility is not only well managed by Rob, but it's clean, safe and is definitely my only choice for storage.

What great, fast, and easy service. Rob is very friendly and professional and I highly recommend using this storage facility.

Kayonna was very nice and extremely helpful. Excellent customer service.

Rob helped me out, couldn't have asked for more welcoming or considerate customer service. Great job.

great people work there, they are very helpful. i will recommend.

I was in Public Storage, lnc 400 N. Roosevelt Blvd. Falls Church, VA 22044. I found Mr. ROB, he's very helpful, comunicative, friendly and professional in his work. I received all the information and help needed. THANK YOU MR. ROB.. !!!!!Good job...

Quick service, good sized storage for a reasonable price!

A friend and I went to this Falls Church Public Storage after admitting to ourselves that our garage and basement couldn't take any more 'stuff'. Rob and Hung in the facility office were great to deal with -- friendly, helpful and courteous. We talked unit sizes and Rob took us to see units that might work for us. When he opened the first door to a unit under a skylight, my friend said 'this is it!' We plan to move in this weekend! Thank you Rob and Hung for your friendly service and help today. We really appreciate your help in getting our lives in order!

love it

What a great place. Shaq & Rob always polite and helpful. Place is neat and clean, and well located for easy access. Great for buying supplies, too. I have 3 units there, a 10X10, 5X5, and 5X10. Rob & Shaq always courteous and helpful. I highly recommend this place.

Rob at Public Storage is awesome! Always very pleasant. The facilities are always clean and accessible.

When I walked into the store, Rob was very helpful and answered all of my questions. He took me to the unit that I inquired about to ensure that it was the proper size. The service provided was excellent! The units appeared clean.

Have used this storage and bought tons of moving boxes here before. Will come back again and again. Here is why: Left all credit cards, driver license after purchasing some stuff. Rob at front desk called several numbers in wallet to locate me. Visa refused to help, only AAA did help, put Rob on hold for 20 minutes, located me and called me twice, once to inform me, and second time to tell me Rob was waiting for me at store even store already closed so I could come to retrieve my stuff! THANK YOU ROB.

I had a very good experience with Public Storage. They made it very easy for me to open a unit, and Rob was extremely helpful when the time came for me to close my account. Easy to use premises, and helpful staff.

Just went in to update some account information and Rob took care of it right away. He and Huang have been a great help as I and my family deal with ever-shifting storage needs. Tom Adams

A very satisfying experience. Both Rob and Hung were very helpful in finding me the best storage unit for my needs. They were very patient and answered all my questions and did their best to meet my needs. I am very satisfied with my storage unit and with the overall experience.

Rob was extremely helpful for our first time using a storage unit! Service was awesome and the storage is excellent! Rob also does an excellent job on explaining what to expect for first time storage users. I'd give him 6 stars if I can!

Both Rob and Huang are great. I recently rented a larger storage unit from this location and I found it to be well maintained, very clean, and easy to get to from the highways. The management worked with me to resolve any of my concerns and they went above and beyond to make sure I was happy. Best customer service I have had at a storage company in a long time.

Came here to buy some boxes and packing supplies. It was hassle-free and convenient. Rob was very helpful.

I frequently move as I am in the military. This particular Public Storage Franchise more than met my needs before and after a recent deployment to Afghanistan. Rob and Hung explained how I could get a better rate on a rental unit by taking advantage of a summer discount and even gave me a pro rated refund after I moved out 4 days after the start of a new billing cycle. Excellent customer service.

Have rented storage space at your facility for several years. In all ways your services have been to my highest satisfaction. It has been and continues to be my pleasure to deal there with Rob Kennel of your organization. Rob Kennel of your organization.

Nice facility! Rob Kennel was quite nice and friendly. He showed me around and showed me all possible options that helped me make informed decision. Rob really, has great customer services qualities and hope he will be around whenever I need to someone's service in the facility.

Rented here for years and had positive experiences with the staff and facility.

Rob is a good guy i am a returning customer . it's a good place, I have no issues with the place that's why I'm here again. good job !!

We've been using this facility for several months, and they are consistently very helpful and courteous. Particular praise, however, for Rob who goes the extra mile to make sure you get what you need. He's terrific.

Best service ever , i rented few boxes few months ago, ever-since, it became my storage distention, the customer service was really helpful and smooth, ask for Mr. Rob

Great customer service ... rob helped me to get the right size storage . He was friendly and nice . I recommend this location to all my family and friend .

Truly the most amazing customer care and service I have experienced anywhere. Rob Kennel and Hung Nyguen are extremely friendly, professional, and helpful. They are the reason why I have not relocated to another facility. Thank you for your the great work. 1.5 year at this facility and many more to come! RH

I picked up some boxes for our move and found the staff to be very helpful. I recommend coming here for a hassle-free experience.

Great experience. Good service. Clean units. Covered load/unload area.

Greatguys who represents this company, would like to hire them myself.

Very helpful staff (A++++) on site who imparted directions/information in logical-easy-to-understand manner. Very clean facility.

Rob took as much time as needed to show us the facility and the unit, instructing us regarding the operation procedures. Anjum answered my initial call helpfully, likewise on our visit to the office. The facility appears clean, and packing supplies are available on site. We rented a unit.

Great storage units, all the staff are very helpful and friendly especially Rob!

Everything was so easy!!! Rob and his team were friendly, easy to work with, and made the entire process seamless. Thank you for everything. I am a repeat customer and this is why

Great Place where I can storage my stuff, Mr Kennel was a great help at all time with the papers and also to guide me in order to start using the storage place. Thanks!

The gentleman at the store, Hung, was very helpful guiding me on the size of the unit that I would need and wasn't trying to oversell me. After a hectic move, it was great to have someone be as willing to assist at me as he was.

Very good experience - a convenient location, good security, clean facility and above all excellent customer service from Robert, who stayed passed closing time to accomodate our emergency late move. Would have rated five stars if the price was discounted for a long-term lease.

I am always leaving this place with a smile on my face, due to the pleasant treatment I receive, each time I do business here.

I want to express my sincere gratitude for my experience with this Public Storage location and especially the Property Manager, Rob. I was going to be moving everything out of my 3-bedroom condo into storage while selling my home. I first rented a 8 x 10 unit on the 2nd floor in March. Then when I finally sold my place after a few deals fell through due to financing. It was just me and my boyfriend moving in the entire contents of a 16 foot moving truck into a 2nd floor unit within 2 hours so that we didn’t have to pay an extra day for the moving truck. Amid this stressful move it became apparent that I had dramatically underestimated how much space I would need and how difficult it would be to move couches and mattresses upstairs. I talked to Rob and knowing my extreme financial distress along with my boyfriend I was able to get the $1 special for a large unit 10 x 20 on the first floor that had just become available. I was able to move my furniture into the 1st floor unit and later move the rest of my stuff from the 2nd floor unit to the 1st floor. Another time a plastic water bottle broke and Rob quickly brought up rages and a mop to soak up the water. Another time we needed and electrical extension cord and he made that available to us as well. After about 2 months after moving into the large storage unit when I was able to find an apartment to move into I was approaching the end of the grace period before having to pay the next month’s rent. I talked to Rob and he went to bat for me to give me a special extension until the next morning, a Saturday morning, so that I could move out and only pay the prorated amount for six days instead of another entire month. I believe this was a special exception that cannot be expected, however it really made a huge difference for me since my finances were still very tight. Thank you so much, I would recommend this Public Storage location to anyone who needs storage!

This was my first time using this storage facility and I was extremely impressed with the personal service and assistance I received from Rob, who was on duty at the time. He helped me back up my truck to the loading dock and personally took us to the storage unit. In addition, he suggested a more efficient way to move our cargo through the labyrinth of hallways with the cart. I found this facility to be extremely clean and well managed. A very pleasant first time experience.

I've had a very positive experience renting a storage space from this location. As far as storage facilities go, it's pretty clean, and there always seems to be available dollies/carts to move your stuff around. Most importantly however, the customer service is solid. Rob is a great guy to work with. He's friendly, helpful, and goes the extra mile to make sure you have a good experience. He even helped me move some large furniture by hand! Talk about going above and beyond! I'd recommend this place to anyone.

It is a great service, even though I am far away

Rob and Hung were incredibly helpful before, during, and after my move in! Great prices too!

Great place to store! Hung the rep was fantastic

Louise is fantastic she took the time to explain the process and told me about weather conditions and how to protect my mattress from humidity. Will definitely recommend a friend and will be back.

Rob is the guy! Efficient and friendly. Clean, easily accessible units

I really enjoyed the whole experience. Rob and Hung are both professional and yet easy to talk to. When I needed a storage unit on short notice, they showed me multiple options and offered poignant insight into accessibility. I admire how seriously they take their jobs and I feel more at ease knowing they oversee my belongings.

Great service and very accommodating.

The staff are extremely friendly and helpful, and the check in process is fairly simple and quick. The only slight downside is the small number of moving carts available during busy times like weekends.

Very helpful and professional! Go here!

This was facility that served me well for many years. The staff was friendly and helpful

I've been using Public Storage in Falls Church (at 400 N. Roosevelt Blvd., near Seven Corners) for 4 years now. I'm eminently satisfied---with the security this facility provides for my possessions, the convenience (close to where I live), and with the great customer service provided by the manager and his entire staff of knowledgeable and helpful assistants. I would recommend this facility to anyone seeking long term storage of valuable possessions.

In years past I've had 3 storage unit at 400 Roosevelt: Great experiences with each one. The Staff: wonderful-- like family!-- I miss seeing them regularly-- they were always so pleasant/helpful/smart-- seemed to really care about their facility!!!! Seemed to sincerely want us folk w/storage units to be safe and happy there as well. Can't say enough good stuff about the place. So well maintained-- Clean! -- and I always felt safe when I was there-- regardless of hours I stopped in. So totally well maintained!... I'll say again- I miss dropping in. I honestly don't think other storage facilities have folks in charge with such an obvious sense of pride in their facility, nor the where-with-all to manage, let alone interest in managing a nice facility, which I always felt when I was at 400 Roosevelt. I always looked forward to dropping by. Such a total caring approach to their jobs/maintenance of the place! I was often disappointed if I managed to slip in and out of the facility w/out running into Rob or his young co-worker. Such nice people! I'd rent another unit there in a second if I could only justify the need for one. Thanks for this opportunity to praise the place! (Hope this made sense. Writing's not my thing.)

Customer service is the best I have seen. Always talk to Rob- he has been there a while and is always friendly and helpful. Location is very convenient and safe.

This is a very nice facility with personnel who are both competent AND on your side. The manager spent a lot of time working with me to figure out, based on my needs, how to get the lowest rate for me. I'm glad I am using Public Storage in Falls Church.

Great and convenient location.

The staff are very helpful and friendly. Always very accommodating.

i love people at public store ..Rob and Hung they are helpful and make my businesses more easer ..thanks guys

The office staff are nice, informative and helpful. However, EVERY TIME I go there, they have difficulty entering someone's lease information or taking payment. For goodness sake, you are a big company - get a decent back office system and stop compromising the service of your staff!!