Public Storage Self-Storage Units at 400 North Roosevelt Blvd, Falls Church, VA

We visited this location today. Emmad provided great and warm client services. He did a great job helping us signed up. Very pleasant experience!

The person who was at the front was incredibly helpful

Mr Gupta and Jemar excellent service .Thanks for help!

Emmad was EXCELLENT and SUPER helpful in helping us with our storage unit. I was helping my Aunt who came from Korea to get access to her storage unit and he was so useful in completely satisfying all my aunt’s questions and even helped us transition to the storage unit my Aunt specifically wanted. Emmad was super competent and very knowledgeable in his job and was super kind and patient. He didn’t stop or refuse any of the wishes my Aunt had for my storage unit, and even said “We must try to get you the storage unit you need.” We feel like he gave us is all to the extent of his ability. He knew all the answers to the questions and my Aunt asks a lot of questions. He was very clear and concise.

Jamar was the best! Great customer service really went above and beyond to get me my unit

Jamar has been extremely helpful and responsive in dealing with my storage needs. Great service at a very good facility. Thanks!

Great customer service from Morgan and Jemar!!

Morgan the property manager was super helpful and she was a pleasure to deal with!

This is a great public storage location! The loading dock area has plenty of room for an 18 wheeler, there are a ton of storage unit sizes to choose from, and the staff is always helpful/nice. We’ll continue to use this facility for all our storage needs.

I have been using these spaces for years and have been very happy with the service. Jamar the Manager is a top notch professional.

I have this storage since 2020. It's been 4 years. I never had issues before. As the economy got worse and inflation surged as a single mom I had to make a couple of late payments but always paid before the month was done. I received numbers calls, texts, emails about my payment and threats of liens. I kid you not! I cannot believe for a storage where I store seasonal items is my worst bill. Harassing calls and late charges that was over 25 bucks. Furthermore last year I went to get my Christmas tree out and decor and a mouse ran across my items. Also a dead baby mouse was in front of the door as I pulled up my garage space. There were mice pellets all over my containers. I never had mice EVER!!!. I asked they could do something about as I am afraid to inside my storage. Plus I would have to clean all my items and ensure no mice are there. The property manager said they will not likely survive as there is no good source as they don't allow food HOWEVER they don't check anyone's items. So there is a possibility of someone storing food. I used to feel very comfortable cleaning Mt storage every summer and fall but I am terrified of mice! I keep making payments and when I have a hard time grt late fees and the rent goes up. I need to find another way to store my things bc I feel my items are ruined from the mice and I am still charged without help to resolve the pest issue. UPDATE: DUE TO ME WRITING THIS REVIEW I WAS CHARGED A LATE FEE AND LIEN FEE. ORIGINALLY WAS PAYING 98 A MONTH FOR A 5X5 AND NOW ITS GONE UP TO 119 PLUS 20 LATE FEE AND 62 DOLLAR LIEN FEE. DO NOT RENT HERE! I WILL BE GATHERING MY MICE DAMAGED THINGS AND GOING SOME WHERE ELSE.

Amazing service! First class. Always calls multiple times to let me know my rent is due so I dont have to pay the late fee. They helped me again! Great service!

The manager at Falls Church is very professional. I have never had any issues at the storage unit. Highly recommend.

Jemar (property manager) helped me out a lot. Thank you. Great service. Good units

Quick and easy access to unit. Professional and polite at front desk. Clean space with great unloading area

Super kind and attentive staff. Always very helpful!

Good service.

Walked into the Falls Church location and was greeted by Jemar. He was efficient, professional and helpful in his job duties. He was also helpful when I realized I lost my wallet by taking the initiative to provide pen and paper while I was communicating with WMATA Lost and Found. He is a credit to this company. I had a bad experience with PS and am happy to give them a second chance because they made things right. That is how I came to this location today and benefited from Jamari’s service.

Buen servicio

I used this facility for 7 years, during which time I was never able to come back to check on my things. I had friends go around the 2-year mark and more items were added on my behalf and at the 4 year mark a friend looked in briefly, but otherwise I had not seen the contents of the unit. I moved out this weekend and was relieved to find everything undisturbed, and other than some dust, completely the same as it had. There was no evidence of any bugs or other uninvited critters, something I was worried about discovering. My items were packed well and tightly fitted into my 5x10 unit, however there were several “banker boxes” that weren’t completely sealed by my friends when they added them to the unit. Despite this, other than dust and some oxidation from time passing, everything was fine after a wipe down with some Lysol. Jamar was very professional, friendly and helpful in answering my questions about moving out. My only issue with this location are more issues with Public Storage as a company… I had lost the key to my lock and needed to have it cut off. Public Storage provides this service, but only monthly, and I needed it done ASAP so had to hire my own locksmith. Also the price of my unit more than doubled from when I first rented to when I moved out. While the lock issue is my fault, I expected a more timely and helpful resolution as I am sure this is a fairly common problem for storage units. The price increases seem out of step with the going rate for a similarly sized unit at other locations in the area, but as I was out of the area, I wasn’t able to easily relocate my things and so was sort of locked into the higher rates by default. I would recommend this location based on my experience but urge you to organize your items and pack well to ensure a safe experience and be mindful that your price will increase annually, if not more frequently, so keep that in mind if your timeline is uncertain.

Helpful

Jamar is amazingly helpful and knowledgeable. He also has great customer service as I have witnessed with other clients/customers. I am glad to be able to communicate with him regarding any questions or concerns I have.

Management is great

Great experience very helpful manager On time and very respectful

Very easy move-in, thanks to Jemar.

Very helpful

Jemar was very helpful and so nice! I really appreciate his help!

I had a great experience with Jemar he was great

Jamar is very helpful and has expertise to help in all aspects of storage including the apps, auto pay and accessibility

If I could rate this storefront 0 stars I would. Rented from them for almost 2 years and when I went to move out a few days ago, all of my stuff was covered in mice droppings. I had no food items in my unit. Customer service is difficult to get a response from and they refuse to do anything about it. I had insurance, offered by public storage, but they only pay an incredibly small amount. Was not only disgusting to physically move my stuff, but also had to throw away a lot of my things. And, was paying almost $200/month for a small unit. Terrible service.

Very helpful

Clean, safe, awesome management.

Jamar best customer service!

Great service. Very considerate and helpful.

They made me paid for the service I've never got. The agent told me it was their policy but it's completely wrong and tricky.

Mr Gupta manager rented me a unit with easyJet papaerwork and smoothly.Exellent service

Mr Gupta managers is very helpful and nice. Excellent service always

Team at 400 Roosevelt Ave, Falls Church, VA is very helpful and accommodating

Great service from Jamar made it an easy check in process. Enjoy doing business with this storage company.

Jamar rules! We were moving and visited the supplies center a bunch. Jamar was always there, friendly and helpful. We were able to avoid Home Depot and other big box stores and he made our move that much less stressful.

Mr Gupta rented me a space today very easy paperwork and the unit was clean and tidy

Clean and safe, but there have been issues every single month with our auto payment. Last month we removed all credit and debit cards from our account and added our checking account as a payment method, but the company has bypassed this revoking of permissions and still apparently has access to those cards that have been removed because I was informed that the payment was rejected from the card this month. Trying to contact management in concern was met with "I didn't set up your auto pay, I don't know what to tell you" when I attempted to alert them to this issue. It is absolutely a risk to leave your financial information with these people.

Great service! Extremely helpful and very knowledgeable. Thank you for the wonderful service and all your time.

Jemar is amazing! He is very professional, friendly, and very helpful.

Jemar was very helpful and made sure I understood the rental process.

Quick and convenient, great customer service

This company is terrible! I reserved a unit online (and paid 1st month's rent). Based on the reviews about how difficult it was to navigate around the property, I called the property to ask for the best way to get from the gate to my unit (which elevator to take, etc.) Muhammad, who answered the phone, was extremely rude! He kept on saying that I should use the google map to find the property. I repeated twice that I'm asking for directions from the gate to my unit, not how to get to the gate of the property. Muhammad apparently needs further education in English because he just didn't understand! I asked if there were other staff onsite; unfortunately, he was the only one there that day. I asked how could I find an answer to my question, and he hung up on me! This is enough to make me cancel my reservation! Since I haven't moved in, they were supposed to refund the 1st month's rent (another staff on the property and online customer service both verified this). It's a shame that they wouldn't refund the $29.99 "administrative fee" (what "administrative" work did they do besides hanging up on people?!!?) It's been 7 days now and I still haven't received my money back!!! Beware of this company! They don't properly train the property managers and their refund policy and process is ridiculous!

Jemar was really helpful and accommodating! Very nice customer service! Thanks

Easy to access and seems to be a nice facility and I feel safe leaving my valuables. Could be a bit cheaper right now with how expensive everything is in 2023.

Ishara was great!!

Ishara was the best!! Happy with her service!!

Great customer service from Ishara!

Ishara was extremely helpful and patient when I asked for help with my unit. Would recommend her service to anyone, any day! She was very professional and communicative. Love public storage!

Very helpful

Gupta was very help full for moving out processes. Great experience over all!

Mr Gupta rented me a space today with reduced price and excellent service

Excellent customer service by Jamar! He was very patient, friendly and considerate. I was/am satisfied with his professional service.

Professional and efficient! Great experience with setting up rental.

Great, helpful service. Thank you!

Nice people.

Jamar was kind and couteous. I've had good interactions with all the employees. He was also sweeping up. Clean and well maintained.

Great (friendly and professional) service from Jonte and Jemal at the front desk. They took a lot of the guess work out of my first experience.

Great storage

The man Tommy that answered the phone was amazing. He answered all my questions and concerns and went above and beyond to make sure he met all my needs. Tommy deserves a raise for all his hard work, I would recommend anyone to come to this location just because of how kind and helpful he was!!

As a young, confused renter Tommie really was so patient and helpful explaining the steps, charges, and everything else to me. Tommie truly made my entire day go better after his kindness and sincere helpfulness. Thank you Tommie!

Gupta was very helpful

This was my first time renting a storage unit and Tommie made it a very quick and easy experience for me. He was super kind and helpful throughout the whole process, even when I ran into an issue with my lock. I would recommend this Public Storage to anyone looking for a place.

This location is awesome! The facility is well kept and extremely clean! I was super stressed out during my move and Tommie was able to assist me and calm all my nerves during a difficult time. He is beyond amazing and extremely professional while still being warm and friendly! He will answer all of your questions thoroughly and correctly.

Been in a lot of storages, this location is the best for me Tommie was so friendly and helped us a lot

Best storage location, friendly staff Tommie was the best! he made our process easier Thank you Tommie

I had an issue and dreaded dealing with it because I’ve had a difficult time in the past communicating with staff at this location. However, today I had the pleasure of working with Tommie, who assures me he will be sticking around. He was pleasant, efficient and helped me get my problem taken care of much more quickly than I had anticipated. I’m so relieved that I will be able to work with him in the future, should I have another issue. Thank you!!

Excellent place, tommie was very helpful!

Tommie did a very good job helping me with my storage

Mr. Gupta was very helpful and knowledgeable while setting up my new account. It was a pleasure to work with him. I would recommend anyone to use this location.

Mr Gupta manager was very helpful today

Tommie was the biggest help! 10/10 recommend.

Our experience was PHENOMENAL! Tommie was amazing; very kind, professional, honest, and supportive. He explained all of the details of our agreement thoroughly to ensure that my husband & I were not blindsided by any current or future costs & knew exactly what to expect. The facilicity is well kept and clean and the temperature of the facility is also nice. I would 10/10 recommend this location! Ask for Tommie!

The rental/sales associate Tommie at the Falls Church/Roosevelt Blvd location is without a doubt the best rental/sales associate I’ve ever had the pleasure to work with. He went out of his way to make the process as seamless as possible and had me signed up and into my unit very quickly and efficiently. Tommie really has a great personality and a fantastic sense of humor and management is very fortunate to have someone of his caliber at this location. Stop in to see Tommie for your next reservation. He’s a rare find nowadays and I wish you all the best in your future endeavors Tommie. Thanks again, Bill

Tommy was very helpful

I used this storage area from Oct 2021-Aug 2022. I had a great experience! Everyone in the office was super nice. Ending my units were also very easy with Tommie - very appreciative of him during a stressful time! 10/10 would highly recommend this location!

Location was difficult to get into and figure out where to park. When we finally figured it out the front door was locked (at 10:30am on a Saturday) and when we stood out front and called no one answered and the lights turned off. No sign on the door about why they were closed during work hours. We went to CubeSmart on Lee Hwy, 5min drive away and I would highly recommend them.

It was very easy to access and cancel my payment when i was finished with the unit because a very kind gentleman named Tommy helped me over the phone. Thanks Tommy!!

Mr. GUPTA provides excellent service always

Beautiful storage unit. Very clean and spacious. Mr. Gupta was very helpful and made the move out process seamless.

This public storage is located at a very convenient spot and has ample parking and carts to assist in moving stuff into storage. The employees, especially Jemar, went above and beyond in making sure I got the best deal possible and his customer service was really great.

Great experience. Friendly service.

Monica was absolutely amazing and so helpful! When we got to our unit to unload we realized we had accidentally rented a small locker that required a ladder. Monica took the time to find us a more appropriate unit for our needs. She went above and beyond to make sure we were satisfied. You just don’t see customer service like that much anymore. I highly recommend this Public Storage!!!

Jemar was very helpful

Good service

Was extremely impressed by the thorough, efficient, and professional service given to me by Janet at Public Storage. She assisted me with every single aspect I needed to be helped with and gave me truly immaculate service. Janet is a truly the sincere reason while I will continue doing business with Public Storage.

Excelente servicio boy Gupta mánager today

Me.Gupta easy move in fast and efficient knows every question I threw at him recommend

Thanks for being so helpful Jemar!

I've used this location for personal storage and now business storage needs. Staff are always helpful and I appreciate the ease of use and renting a space.

Loc was a great guy to help me out! He helped me with my unit over than my expectations!