Public Storage Self-Storage Units at 1112 Battlefield Blvd S, Chesapeake, VA

While we weren't able to find a unit the size we needed during our timeframe, I was extremely happy with the customer service. Jessica, the manager, was courteous and helpful, even calling us back when a unit became available. Thank you!

Very disappointed. I was drawn in with a great rate. I chose this location because of the rate. The place that was more convenient for me was 300 dollars, i chose the more financially feasible option. After 3 months i get a notification that my rate is going up to 300 dollars anyway. I called the location and spoke to someone via chat and was was never told why. I was only offered the info of public storage reserves the right to change the rate at any time. Just leaves a sour taste in my mouth as a customer. Will likely be moving my belongings to a different facility out of principle

Stay away!!! You can get a larger unit at half the price these crooks charge. They refuse to prorate my rent when I moved out. I was there only 3 days after they hit my account for rent, yet I have to pay for a full month! Ripoff!!!!

Easy in and out !

Zach helped me early in the morning before he was even on duty to find my unit and move in a day early! Much appreciated! He was great!

Zach was great assisting us with all our needs for our storage unit and any additional supplies for packing. Units and location are very clean. Highly recommended.

Jessica K was overly pleasant and professional !!!

Zak was a great help us moved in.

Had great customer service from Jessica she was awesome

I stopped in yesterday to start renting a storage unit, and Jessica was phenomenal to work with! Despite a kind of gloomy, rainy day she was extremely cheerful and pleasant. She was also able to thoroughly answer all of my questions regarding Public Storage's policies, and helped me to fill out the application in just a few minutes. The storage unit itself is a storage unit. You're going to get what you're looking for. My customer service experience yesterday was above and beyond.

Jessica was awesome and extremely helpful. She helped us select the perfect size for what we needed and walked us through the entire process. Very friendly too- one of the most genuine people I've met in the state so far! Our unit was exactly what we expected and pretty clean for an outdoor storage area.

Great service by friendly staff!

Thank you Jessica for all your help today I appreciate you!

Jessica was fantastic! Very professional and knowledgeable! Great experience.

JESSICA WAS VERY PLEASANT AND EASY TO WORK WITH. MAY PURCHASE A UNIT SOONER THAN LATER 😊 Thank you Jessica !

Excellent storage location! Jessica was great!

Never had a problem. Had my locker since I moved down from New Hampshire back in 2010.

Jessica was fantastic in helping us with our storage unit. She made the process smooth and easy.

We've been using Public Storage since 2017 and could not be happier with the service! Our CSR, Jessica, has been helping us since then and always makes our experience a memorable one! Great attitude and extremely helpful and always goes above and beyond what we need!

When we went to close our storage unit, Jessica was just as friendly and helpful as several months ago. She has always been ready to answer any questions . We are very pleased with our unit 375 and the whole atmosphere of this location If we need storage again, we will be back to this location.

Jessica was super friendly and very helpful, I was in and out in 15 mins with all the paper work completed for my rental space, highly recommend this place if you need a storage unit.

Great customer service

Michelle was the greatest! Very helpful & friendly!

@Jessica 26692 services was excellent.

Jessica at 1112S Battlefield Blvd was very courteous and helpful

Met Jessica this morning who helped me get a storage unit to rent, professional, fast and highly informative. 💯

This place is a complete scam! They get you to move in with a decent price then they raise the price 2 months later. I was told the fine print says they are able to raise your price within the first six months. Then they told me they were raising the price due to security camera upgrades. However three months later, the building has the same two tiny cameras. Complete scam, taking advantage of military family's who just have to eat the 20% price increase. DO NOT RENT HERE!!!

We have used Public Storage for approximately a year and a half and they have been wonderful. Staff is always so friendly and helpful. Our unit was inside in the heated/air conditioned building. We never had any problems whatsoever. Our items stayed just as nice as when we placed them in the unit. No bugs or rodents of any kind. We felt our items were secure as well. Great place for storage.

Jessica was very helpful and polite. We are pleased with our storage and the company so far

I reserved the last climate controlled space that was available today. Within minutes, they set up a time where I could take a look at the space before committing to it. Jessica warmly welcomed me, answered all of my questions, and made the experience quick and painless! She is very helpful and I look forward continuing to do business at this facility!

Management goes above and beyond to make sure you’re satisfied with your unit and has been extremely helpful when I was ready to upgrade. It’s hard to find that small towne welcome, friendliness and communication but it’s definitely at this location due to the kind management!

They're horrible. They raised my rent by almost $50/month a couple of months in. They overcharged me without an explanation one month, at that point I turned off auto-payments. They're not helpful, they don't return your calls, at one point the gate was stuck open for several days. I'm paying them an exorbitant amount of money to store my belongings, and just got charged a $40+ late fee for my first late payment. When I asked if they would work with me since it's my first late payment they said I'm "not eligible for that at this time". I can't wait to get out of there, I couldn't be less happy with them.

In just over a year, they have increased my rent twice! It's now almost $100 more a month with no better service. Manager would not call me back to explain the increase. Last year, the gate was broken and open most of the year. Look some place else to store your stuff!!

Got a 10X10 here in Aug 2019. 5 months later the rent went up 24%. Now my rent has gone up again for a total rent increase of 42% in just a single year. I'm thinking of getting a shed from stateline builders about twice the size of this unit, It'll be much much cheaper than this place.

Ruth was fantastic. I was frantically trying to find something nice and safe as the moving truck was with me and my plan A didn’t pan out. I came in and she assisted me quickly and helped me get everything set up within 15 minutes. The location is nice, clean and safe! I am happy we decided on it.

I rented a small unit from this location. The office, property and units are clean. I had the wonderful opportunity to work with Office Manager Jessica. She was extremely professional, very thorough in explaining all the details, efficient, pleasant and knowledgeable. I left feeling comfortable and confident in my rental decision. Thank you Jessica for your kind and courteous demeanor, it truly was my pleasure to work with you today!

Ridiculously over priced! Extremely unorganized office manager and staff. My unit was vacated July 26, 2020, I informed the office a month in advance, a week in advance, and the day vacated. Since then, I've received no less than 5 emails telling me my payment was due. I contacted both corporate (useless) and my local public storage at 1112 S. Battlefield Blvd. Chesapeake, VA, 3 different people and one woman 3 times assured me everything was taken care of and to ignore the emails. Then I received an email telling me I now owed $278 plus a $55 Late fee. I called again and the next day received a credit for $278, however still have a balance of $55. Called again, assured everything was really, really taken care of, then today I get a phone call asking me if I knew my lock was removed from my unit???? SERIOUSLY??? This gal told me my unit wasn't marked a vacant, no account notes from the 8 previous calls??? She told me she would mark my unit vacant and I'd receive an email. Not having confidence in my local store, I called corporate one again. Funny thing, account is verified using my phone number according to the phone message, then when you get an outsourced person who English is not their first language, with zero customer service skills, they want the last 4 of your driver's license... REALLY?? Who knows that off the top of your head? So, after verifying my identity for a storage unit, I was told my unit was never vacated, again, no notes except a credit for $278 and late fee of $55. She waived my $55 but told me I had to call my local office to make sure my unit is marked as vacated. Again, Really??? This is ridiculous!! Only reason I gave them a star is because the place is clean. Gates didn't shut until about a month ago, they were constantly in the up position. Go down the street a mile to the storage place across from Little Earl's and save yourself at least $100 a month on the same size unit!!

MS Ruth your Manager super employee friendly and always helpful, she helped our office through a payment mess and got us taken care of and did a great job.

Ruth was kind and helpful.

Overview: Clean facility but unfortunately after 5 months they increased the rent by 30 percent. So, this maybe is a good place for a very short term rental but I would not use it for an ongoing rental unit of any duration as I suspect their massive percentage rental increase is a business model they use to generate maximum revenue. Upkeep: OK aesthetically but the gate has been in the up position for most of the last 4 weeks. No code needed to access the facility the last 4 times I visited and I worry about the security. Beware: They will give you the "we require insurance on all units" song and dance at the time of rental. Just show them your home insurance declaration page to avoid their overpriced public storage rental insurance. I suspect they pressure their employees into selling their proprietary insurance and it shows with the dishonest approach to selling such insurance. Beware: Why so many 5 star reviews? I am just being harsh? Um, No. They freakin' pressure you on the spot to leave them a 5 star review at the time of check in. 5 stars is NOT the service you will receive from this south battlefield location over time. Do not be fooled. Bottom Line: I would avoid this place as the rents WILL be increased on you by a sizable amount after a few months and you will be forced to either stay put and pay much more than you thought you were going to pay or go thru the hassle of moving your things again. There are way too many other good places to rent from in the area to use this one. Do NOT believe them if they tell you that rents are not raised frequently. 30% on us at the beginning of month 5--only warning we got was an email that stated "You new rate is...". ALSO: when you check out make sure you do it toward the end of the month. Why? They will not refund you any money for days you did not need during the latter part of the month but then they will go back around and rent that same unit to someone else allowing them to double charge for the unit to two different families. I would avoid this dishonest location (not sure if all public storage have such horrible tactics but this one definitely does). Best of luck with your storage shopping!

I came in yesterday to buy some picture boxes and I had a great experience Ruth is a awesome person she brings laughter and wonderful customer service. I will be back to get my boxing needs.

Ruth was very helpful, courteous and always responsive. A true asset to your company. I would absolutely recommend this facility to anyone looking for a short or long term facility.

Ruth is very nice and she knows her job well, going tell all my friends when they need storage go see her.

She was great

Neena has the best customer service!!!!

Units are clean and Jessica was very very helpful.

Thank you!!

I came by to get some prices on storage untis. Regina is the best.She answered all my questions Very helpful.

Terry is awesome..friendly and smells good and professional

I am renting a unit from public storage.I was helped by Izzy.She was a pleasure to work with.Izzy took her time to show me everything I needed to see.She went over all necessary paperwork and showed me what I needed.Thank You Job well done.Very friendly

Mya was very friendly and helpful. Very pleasant . If I had a position I would offer her it to her.

Had a great experience, Rodney was helpful courteous and professional. First class outfit.

Mya made the process of gettong the right unit a breeze. A+

Treveies and Kayla was great. Save me money and time. Very efficient!

Tammy is the best! She is so nice and professional and always willing to help in anyway that she can!

Tammy is extremely nice! She always has a smile on her face, and constantly checks in on you. We will continue to use this storage company as long as we need one. 🙂

Office staff was very friendly. I came in to pay my bill and Izzy was extremely helpful. She asked me if everything was working with my unit and I appreciated that..

Had and great experience with Mya & Kayla !

Mya and Kayla are outstanding employees and answered all of my questions.

Great experience with Michelle who was actually filling in at that location. Was able to explain the process and pleasant to work with. Conveniently located.

Izzy was really informative and patient with me and all my questions! She also helped me get my unit! Great service!

When I came in to get a unit, Kayla was extremely pleasant, helpful and very professional. She helped me through the paperwork process and went out of her way to make sure I had all of the information about my payment and everything up front. Would definitely recommend this Public Storage to anyone looking for a storage unit!!! :)

Kayla and Izzy were so helpful. Kayla was very knowledgeable about the property and was able to give me all the information I needed. Will definitely be referring my friends and family here.

Kayla and Izzy were. Amazing

Kayla was very friendly and informative! Will definitely be referring Public Storage to friends and family!

Kristen helped me through my rental process. She was extremely professional to work with and answered all my questions fully.

Gladys was great!

Great and friendly staff

Ashley helped us with our rental and she was very helpful and sweet. We appreciate the time that she took to show us the unit, help us through the process of actually renting the unit, and explained how to get in and out of the project. She certainly has a wonderful personality and is very professional. Thank you Ashley!

Kayla is very experienced. She was thorough with our check in and made sure we had everything we needed. The check in was quick. The units are very clean.

Came in to the office to sign a new lease Lauren made it simply and painless.

Kodie, Lauren, and Ashley are awesome and the property is very nice and clean. 5 stars!