Public Storage Self-Storage Units at 1112 Battlefield Blvd S, Chesapeake, VA

Jessica was very nice and sweet. I will definitely be back and people should cone see her !

I firmly regret choosing this storage facility. If you need storage for more than a month or two, and/or cannot stomach roaches, do NOT rent here. I rent two storage spaces. The first month I received the introductory rate. The following month I paid the standard rate, as advertised, as expected. The following month they raised my rate on one of my units. After a couple of months they raised it again, at which point I was paying 35% more than the standard rate I started with. The monthly rate on my second unit had been increased by 30% after the first couple of months, and within 12 months my monthly rate on each unit had doubled, after consistently increasing every couple of months. I have had my units for just over a year now, and while the same 10 x 10 NON-climate controlled units are being advertised at $67 per month online (I rented mine online, as well), I am now paying $153 for EACH unit, per month - NOT $67 per month. I also pay $15 per month, per unit, for the mandatory insurance. I did some research to understand why my rent kept increasing every couple of months - having doubled in a year- while still being advertised online at a much lower monthly rate. I discovered it is standard practice for some storage facilities to capitalize on the inability of renters to relocate to avoid the constant increasing costs, as doing so would be too much of a hardship, and impossible for some. As a point of information, a business model designed to profit from customers' vulnerabilities and limitations is known as a "predatory business model," because it deliberately exploits customers' difficult situations to maximize profits, often through consumers' lack of knowledge, misleading marketing tactics, and pricing practices. Sound familiar? You should also know there is a massive infestation of roaches at this facility, which I am told is not uncommon for storage facilities in general, although I cannot speak to whether this is true. Lastly, this location (at 1112 S. Battlefield Blvd.) has no office where you might seek assistance from an employee if you have an issue gaining access or otherwise. I am in the process of looking at alternative facilities - NOT another Public Storage. But just as they anticipate, relocating is not such an easy task when it is necessary to hire movers and incur that additional expense.

I’ve been a loyal customer here for over 8 years. Always paid on time. My rent started out at $130. Now it’s over $400. They raise your rent every single year. This year by almost $60 per month. I went online and saw that new customers could get the same unit for less than half of what I was paying. I called corporate and talked to some rude guy who informed me that this is how they get new customers and that they would continue to raise my rate every year. Once they have you as a customer they realize most people won’t go through the hassle of moving all their stuff to a different storage place so they just raise your rent every year.

Always a pleasure to do business with a Public Storage Personnel, so friendly, accommodating and professional! Place is always clean, fresh!

Susan is very helpful and helping me with my storage

Susan is such a big help with my account

Susan gave me great customer service from beginning to the end!!!!

Susan gave me great customer service.

Susan has the best customer service!

Nancy was great in helping me Moving out my storage and very kind. Thanks again Richard 🙃🙂🌴🌵😎🌞

Susan is very helpful and she is great

Susan is so helpful o hel

Susan was helpful! Thank you so much

Susan is so amazing and very helpful

Susan was amazing and offered great customer service

Susan is amazing was very helpful

Ms. Susan is such a wonderful, helpful person! She is so kind, knowledgeable, and patient.

Susan is the best in the industry. She was so helpful.

Susan was instrumental and fantastic to make me a repeat customer

Susan is very helpful with my storage and knows me even if my storage is elsewhere

Susan is amazing

Very convenient and clean. Extremely satisfied.

While we weren't able to find a unit the size we needed during our timeframe, I was extremely happy with the customer service. Jessica, the manager, was courteous and helpful, even calling us back when a unit became available. Thank you!

Very disappointed. I was drawn in with a great rate. I chose this location because of the rate. The place that was more convenient for me was 300 dollars, i chose the more financially feasible option. After 3 months i get a notification that my rate is going up to 300 dollars anyway. I called the location and spoke to someone via chat and was was never told why. I was only offered the info of public storage reserves the right to change the rate at any time. Just leaves a sour taste in my mouth as a customer. Will likely be moving my belongings to a different facility out of principle

Stay away!!! You can get a larger unit at half the price these crooks charge. They refuse to prorate my rent when I moved out. I was there only 3 days after they hit my account for rent, yet I have to pay for a full month! Ripoff!!!!

Easy in and out !

Zach was great assisting us with all our needs for our storage unit and any additional supplies for packing. Units and location are very clean. Highly recommended.

Zach helped me early in the morning before he was even on duty to find my unit and move in a day early! Much appreciated! He was great!

Jessica K was overly pleasant and professional !!!

Zak was a great help us moved in.

Had great customer service from Jessica she was awesome

I stopped in yesterday to start renting a storage unit, and Jessica was phenomenal to work with! Despite a kind of gloomy, rainy day she was extremely cheerful and pleasant. She was also able to thoroughly answer all of my questions regarding Public Storage's policies, and helped me to fill out the application in just a few minutes. The storage unit itself is a storage unit. You're going to get what you're looking for. My customer service experience yesterday was above and beyond.

Jessica was awesome and extremely helpful. She helped us select the perfect size for what we needed and walked us through the entire process. Very friendly too- one of the most genuine people I've met in the state so far! Our unit was exactly what we expected and pretty clean for an outdoor storage area.

Great service by friendly staff!

Thank you Jessica for all your help today I appreciate you!

Jessica was fantastic! Very professional and knowledgeable! Great experience.

JESSICA WAS VERY PLEASANT AND EASY TO WORK WITH. MAY PURCHASE A UNIT SOONER THAN LATER 😊 Thank you Jessica !

Excellent storage location! Jessica was great!

Never had a problem. Had my locker since I moved down from New Hampshire back in 2010.

Jessica was fantastic in helping us with our storage unit. She made the process smooth and easy.

We've been using Public Storage since 2017 and could not be happier with the service! Our CSR, Jessica, has been helping us since then and always makes our experience a memorable one! Great attitude and extremely helpful and always goes above and beyond what we need!