Thank God for Kim! She was very informative and found me a storage that would fit all of my stuff. She showed me every size storage to make sure I had the one I needed without me even having to ask. She’s so sweet ❤️
Called in to ask about storage sizes and needed some additional help to choose best one . I have a lot of stuff I kept from when my grandmother passed and I didn't want anything to become broken. Kim answered and my first thought was I hope she is prepared to answer all of my questions. Kim answered every single one of them and didn't seem annoyed with me at all. Very patient and I'm comfortable with storing my grandmothers things at her location .
Best experience I’ve ever had at public storage! Ms. Kim, the associate who was present during my move in, was so accommodating and professional. She assisted me with calling customer service for a matter and both ladies were as professional and knowledgeable as I could have asked for anyone to be.
Mrs Kim was so nice and did a great job with helping me ...my mom just died and you was so understanding and carrying...I will refer everyone to her ...God bless her heart
Kim and Elijah were amazingly helpful and informative. They were kind and provided exemplary customer service! I’m very satisfied. Thank you!
My visit here was excellent. Kim was extremely pleasant to work with. She was transparent about my options and more than willing to give me a visual to make the best decision for storing my items. The facility appears well maintained, and secure. Thank you again Kim, you made this part of moving stress free. 10/10 would recommend. 5 Star Customer Service!
Had the best customer service from Mrs. Kim, recently water got into storage Unit from bad rain storm. Mrs Kim called me to let me know what was going on once i got there she took the time out walked with me to my storage unit and help me go through all my belongings that had gotten wet from heavy rain. She had the greatest personality and gave me all the information I needed to file a claim. Thanks for all your help Mrs. Kim.
Kim assisted me today and she was very nice and helpful
Kim was such a great help today!
I had such a lovely experience at this Public Storage location all due to Ms. Kim, the manager there. I was moving from New York and my movers were arriving before my lease started. I was in Greece on vacation and Ms. Kim helped book a unit and accept my belongings into my unit while I was abroad. She kept the key for me too and made everything so easy and smooth! I was so happy I choose this location and appreciate how above and beyond Ms. Kim was in helping me resolve my moving situation. Thank you Kim!!
Ms. Kim was very courteous, friendly and helpful in providing good service in my process of renting my storage unit.
Ms Kim is so nice she the greatest
Excellent service, Ms Kim solved all of my and did it very promptly and professionally, Thanks 😊 Mr Williams
I went to move into a storage unit today and they gave me the wrong directions to my unit , said it was on the first floor when I actually came to find out much later it was the 2nd floor , meanwhile I have movers being paid by the hour waiting to unload and I can’t find my unit and NOONE IS IN THE OFFICE. Absolutely ridiculous. I was there about 2 hours, finally found my unit on my own after wasting time/money looking and the entire time no one comes to the office. Some kind of maintenance guy shows up but says he can’t get into the office because whoever was supposed to be there ran off with the keys. This experience was completely unacceptable and I will be in contact demanding a refund for the extra 30 minutes I had to pay the movers as there is also no signage whatsoever indicating which number units are on which floor so I had to go on a wild goose chase with zero assistance. Believe me if I could afford movers again I would be RUNNING from this storage unit. whoever used to work here that provided good service apparently quit is what another renter told me, save yourself the headache DO NOT RENT HERE Edit: in response to the companies response I tried calling many times on different days and none ever answers, so if no one is ever there to assist customers once again DO NOT rent here, the “ask us” button does not help or get you to a live person so make all the excuses you want, either staff the place properly or at least have someone remote to answer the damn phone
Thanks Ms.Priscilla for your help today. Very professional and nice.
Priscilla at the service desk was very helpful and efficient.
Lauren..... Sweet most luxurious Lauren.... I cannot say but what a pleasure in how you made my day so much easier. With words like lilly pads floating down to a glistening lake. To the outcome of a new storage option and my junk away from me in another option. Such gift of service. A dove from the clouds of knowledge. An expert, a pro, amazing. Thank you and appreciate all that you as Public Storage did for me. Bless thee
Not happy with the service and rent rate: the unit was break in on December 2022, missed the call from them but not received any email regarding the break-in until 3 months after the incident. The rate keeps increasing, my original was $189, and after 6 months it is an additional $50, and ended up at $280. Customer service was hard to reach, left several messages without any callback. Went to the property several times, the gate was open and no attendants were in the office. Disappointed! The fact that I live a block away from the storage property, I will not rent from them anymore.
I previously rated this location as 1 - Star. I had to upgrade it to 3 - Stars, as I have the most respect for the new manager there. She is an absolute wonder. I can't remember her name at this time, but I will always remember her hard work and focus on customer service. Although I'm moving out, she has been able to address many of the issues that have plagued me for years (listed below), prior to her arrival. I truly wish her much success in her new roll. (Extremely Hot inside (supposedly climate controlled), shorter hours and drastic increase in price. continuous problem with rats, Climate control is useless and price gauging!!!!)
Customer service was really good Mrs Tyrah made me feel really comfortable I'm very pleased.
Tryah was very helpful and knowledgeable of everything “Public Storage” she was a pleasure to work with and very patient with getting my account set up on the spot.
Tyrah was so nice and helpful. This location is spotless and Tyrah made everything so easy to understand. They have dollies to help you move all of your things in and out. The ac is very cold too
Ms.Tyrah is a customer service representative. She has great communication skills very understanding and compassionate . I gave her a five out of five. I wish I could’ve gave her more but she was very understanding and help me solve my problem thank you ms tyrah
I would like to say who ever the new lady is she is amazing her customer service is so professional and the way she was helping and assisting me in a timely manner was amazing thanks Tyrah you all need more employees like this .
Came in on 03/26/23 to see a unit and Tanya was very helpful and polite and she knew what she was talking about
Came and bought merchandise Tanya was very helpful
I came in today to ask about a storage unit and Tanya was very helpful and polite
I came in for a unit and Tanya was very very helpful on my god she was wonderful she give all the info I need it.
Latanya was very helpful I came in to buy some boxes she was very polite and greeting me when I walk in the door
Kim, Yolanda and Da'Kayla made my move out experience smooth. Everyone was extremely helpful plus knowledgeable of the move out process. Thanks for all of your help!
I came in yesterday to ask some questions about renting a unit, and I was helped by Ms Kim. She showed me some 10x10 to 10x15 spaces and explained to me how to use the key pad and expressed to me the hours the property was opened. She pointed out the cameras for security. I was very well treated with hostility by Ms. Kim who was also very knowledgeable and confident about everything she was saying. I hope to see her again and to deal with her every month. I’m certain that my property is good hands as long as she is at this location.
Nice & clean. Great climate control
This is one of the best location and the best service I have received from the public storage in my time dealings. Ms Serena is a very great person and runs a good location I will miss her and the kindness she gives to each customer I have seen her up top best customer service while I have been at the Jackson location.
Serena is the best!! I only use this storage facility because of her!!
wonderful place to store your things!! Serena is amazing and professional
Thanks to Ms. Serena, she not only helped me with a great deal but she had me straight away. Thank you again from the bottom of my heart. Terrell Lamar Byrd II
Serena is awesome and provides excellent customer service 😊
I was moving from one city to another and was overwhelmed. But but when I got to this location, Ms. Serena changed that for me. She was truly a big help. Customer service was outstanding and I would recommend anyone to this location. Thank you again Ms. Serena!
I have a chronic moving problem. I seem to find myself moving 1-3 times a year! So I often need a storage unit to stow away my furniture and belongings. Public Storage has been a wonderful solution for me. Miss Serena in the office at 2405 Jackson St is a DELIGHT and is so helpful! She helped me strategize what size storage room I would need and what the most cost-effective way to store my belongings would be. She also educated me on appropriate quotes for movers so that I wouldn’t be ripped off (I’m not originally from the area so this was much appreciated!) Some may not like the hours of operation - if you’re a working professional and need access after 6pm, you might want to look elsewhere. I personally appreciate that there is ALWAYS a manager present to address needs and to ensure there aren’t break-ins. There is also a loading dock for moving trucks and dollies for moving boxes from your car. Everything you could need!
I really enjoyed my rental process with my public storage! The manager, Serena was very helpful and pleasant. Serena made a stressful process a lot easier for me, I highly recommend this facility to future renters. Thx Ms. Serena!
Maxine very helpful and works very hard
Ms . Serena was very professional and helpful. She was very courteous and welcoming.
Serena was very nice and helpful made sure she took of me. She needs a taise snd s promotion.
I love here! They have great customer service!!
Ms. Serena was Awesome. Enjoy her customer service and she was very helpful. We have 4 units on this property. I would recommend to anyone looking for good units and great customer service. Just talk to Kim; I love the service at this public storage. Kim, just like Serena is Awesome.
If climate control means that you have a/c units on site; then I guess it is climate controlled. The staff that works on site do as good of a job they can with the horrible support their management team provides. 1. Rarely carts are available to use for the customers. 2. There are several lights that are out and/or not working. The lights and covers in the elevators are absolutely disgusting. The expense to replace them are MINIMAL (+/- $10.00 each) 3. The hours of access are ridiculous! The renter can not access the property after 6:30. This is because they do not have any way to monitor and/or keep the homeless from spending the night in the building. 4. Rather than charging a lower rate because of the hours of access and the inability maintain the property properly. 5. Since I have leased storage space at this location the last 5+ years, the things they have done consistently are as follows; A. Raised the rent every year. B. No regular preventative maintenance of the facility. C. Consistent/proper temperature throughout the facility. Look elsewhere…they have just announced another rate increase as of August…the reason, I’m sure, because everyone else is doing it.
Thanks to Kim, she’s very nice and she makes sure you are very well well attended to and very polite.
Tamika was amazing. Very helpful and she always had an smile on her face! We were in such a hurry trying to solve an urgent problem and Tamika made it go smoothly for us, alleviating the stress we were in. Great experience. Thank you, Tamika! Three years later... and we were reay to return the unit, but we live in another state. Ms. Kim and Ms. Natasha were absolutely great helping us out with information, as well as helping to instruct the person we hired to go empty the unit for us. Customer service was stellar!
This property needs improvement. Air conditioning is rarely working to keep the top floor from being unbearably hot, our lights didn’t work in the unit for months at a time, not very clean, and it gets crowded with the one elevator and two carts on the weekends. Needs to have a restroom on each floor. The management was mostly nice, but couldn’t do a lot to fix ongoing issues.
Ms’ Kim was a really nice lady she help me out with all my questions….. That what I look for when I come it to places is good customer service and she have it all!!! Really professional!!!!!!! Thank you Ms Kim!!!!!
The associate Mrs. Kim is very professional, courteous, knowledgeable and friendly
I appreciated the help and the service Kim did for me she was very helpful and sweet
Kim was amazing and went above and beyond for us the unit was clean and she was very helpful
Kim was amazing and very helpful.
Serena and Kim are beautiful customer service has a beautiful attitude when I come to y'all property off of Jackson St. thanks
I have used this storage facility for about two years and have had very positive experience with each staff person that helped me. Lately, for instance, Serena and Kim have been very kind and helpful over the course of two days of in and out.
Kim & Serena are amazing! So sweet & SO HELPFUL! Loved my experience! I truly appreciate them!
I was in need of a self storage unit immediately.. I came to this location and was pleasantly welcome by Serena. She not only took care of providing me with a unit that met my storage needs but also assisted me with understanding all terms and policies. She is the complete package... very professional, considerate, and attentive to the customer needs. Thank you for making this one less stress I have to deal with during this transition. I gave five stars for excellent customer service skills.
This location is very professional Ms. Kim was so patience and was helpful.
Serena Sargent is a very professional and helpful employee of Public Storage. She is well knowledgeable of the rules and caught a mistake on my account and contacted me asap and worked to straighten it out. She's very personable and gives value to the company.
Ms. Serena is very helpful and knowledgeable!!
Serena, Very, very helpful. Her professional disposition is much appreciated. Very considered and knowledgeable of the operation, honest and straight forward. I have experienced a number of liars and inconsidered people who have worked for Public Storage. Serena is a breath of fresh air. JOHN FIELDS
Last minute move, Serena was great a lot of help. Thanks public Storage Great Rate
Serena is amazing .. we came in frustrated from w terrible day and found out that we were given an incorrect reservation.. she went above and beyond to assist us and offered multiple options to accommodate us…
I posted this on the W Gray page by mistake as my storage unit is on Jackson Street. “I have had a storage unit here for about 15 years. In the past, there was never any consistency with the office person. Many times, the person was not there during operating hours. I want to applaud your current office person, Serena. She is always there and willing to assist with any of our questions or issues. Recently, I had an issue and she resolved it for me.This is the kind of employee that a company is blessed to have representing their company. Thanks Elaine Shirley
Ms.Serena is a pleasure to do business with
Serena at Public Storage Jackson location is very professional! Super Personable, very helpful. She makes sure to keep the unit clean and secure
The best CUSTOMER SERVICE I ever received is from Public Storage Jackson location, Serena is very kind, and always addresses any concerns we may have about the facility.
Ms.SERENA at public storage Jackson Location is the best! She actually cares and builds a rapport with her customers unlike most rude property managers.
One word: Serena! She lights up the building! The space is clean, I feel so confident in their security and the cherry on top is Serena! She knows everything there is to know about the space and Public Storage as a whole. She is beyond helpful, and makes everyone feel so welcomed. I am so excited to be storing with Public Storage because of her!
Ms.Serena was so patient professional courteous and knowledgeable I am a senior citizen and she spent as time as I needed to ensure that I understood everything about my unit my payments and public storage regulations. You need to clone this lady and place at all of your facilities and your guaranteed to always have happy customers
Ms. Serena is very helpful
Serena was a great host when we arrived to Public Storage, she made our move ALOT EASIER!
Ms. Serena greeted us with great customer service well rounded, let us know we’re to go in the facility And let us know if we need anything to let her know. great people person.
Great customer service. Very knowledgeable and friendly. Serena went out of her way to make my experience pleasurable.
Serena was great help. I loved her customer service
SERENA IS AWESOME !!!!! Always helpful great communication
Was great until summertime. Not climate controlled, very humid and damp, got mold in many items. And the insurance is a joke, $250 cap on damage with a $100 deductible. Do t use this place unless you want your stuff to get ruined
Ms. Serena is amazing. Her customer service skills are phenomenal. She is very knowledgeable in the work that she does and is very friendly when helping clients. You won't regret choosing this location and consulting with Ms. Serena if you encounter barriers.
I had a smooth and helpful transaction with Ms.Serena who is the public storage manager. Amongst having fraudulent charges made on my card, she was able to walk me through the process and swiftly get my issues resolved. Very sweet and has followed up with me since. Thank you for your help Ms.Serena
Ms. Serena made the process of getting a unit such a breeze. Thank you so much.
Serena is AWESOME!!! She walked me through everything and explained everything to me so that I understood everything before signing.she gets 10 STARS from me. THANKS, MICHAEL HOBLEY.
Serena is absolutely amazing! Best customer service ever!!!
This location is very professional especially the young lady named Serena
Goodness I have never encountered such a friendly and amazing person for this company. Ms. Serena is absolutely the best. I'm so glad this location has someone 7 days a week.
Very helpful people at the front office. (Nikki, I believe) made the moving experience very easy
Truly, Serena is incredible. She went above and beyond to help me find what I needed!
Serena is such a helpful soul may God bless her !
Clean and well managed facility. Serena is the best. Very customer focused, always helpful.
Ms Serena was the best Publix storage rep she was very helpful during my move in process for plus took time out of her schedule to show me the property and show me where my storage unit is and showed me how to use the key code elevator
Serena is a wonderful representative of Public Storage. Always Helpful.
Pubic Storage is awesome I highly recommend 🌟🌟🌟🌟🌟 Serena is the best she is extremely helpful & thoughtful✨✨✨
Serena is very helpful always willing to go the extra mile
Serena very polite and helpful .
Easy and efficient. The staff was extremely helpful.
Serena ....My morning didn't start of good but entering PS .I was met with a beautiful smile the service was excellent Thanks
Serena was amazing and so helpful. She helped us with where our unit was and just overall a great individual. Would definitely hire her if I had my own storage company.
Provided great service! Was super helpful and showed me the best possible storage unit for my needs. Great experience and excellent customer service!
Ms. Serena is wonderful, visit very friendly and nice
Serena. Is one of the best manager I'be seen in a long time , she will go the extra mile to help out her customers . She is courteous and kind to all of customers .
Serena very helpful excellent service
Ms. Serena is a ROCKSTAR!! Great customer service.
Great experience! Serena treated me and my brother well, excellent customer service.
My experience has been great so far. Serena has been very helpful with making sure that I am properly accommodated.
Serena is amazing! Super helpful and knowledgeable. She helped make my move-in run smoothly. Grateful for her! Highly recommended location 5 stars!
Serena is very friendly and helpful .
Great storage with friendly and helpful staff! Would come back again!
Ms. Sargent's customer service is very pleasant and she is always helpful, thank you for all you do when accommodating me with my services
Ms.Serena was so helpful today she helped with everything and made everything super easy. Glad to see she builds relationships with her clients also.
Serena good job every day
Ms. Serena has been so very kind and caring. She runs a tight ship. This place is clean as a whistle.
The customer service from Ms Serena service was great. The storage units were very clean and climate controlled.
Ms. Serena was a big help on my visit today.
Serena made my experience easy, safe and painless. I couldn’t imagine a better experience when moving all my items to a new location. Love this location
I just want to say thank you Serena Sargent for being professional and making me feel like my belongings would be safe and she was so funny... Overall i will tell Friends and family about Public Storage.
Serena was so helpful when I came here She is so wonderful
Serena provided excellent service and was very helpful while I visited this location even showed me how to use the new app it’s awesome and very convenient ,,✅👍🏽five stars Serena
Great customer service. Friendly and professional
Awesome experience thanks to Serena for helping me out with my unit made it easy and fast
Great experience overall! Serena is the best customer service representative I had the pleasure of meeting.
I called this location on today and it was the best customer service experience that I have had in a long time. Serena was pleasant and knowledgeable. All of my questions were answered and I hung up with all of the information that i called about and i will definitely use this location.
Parking is limited and the elevator is slow BUT Serena is the best! Helped me through every step of move-in. I booked online and that was super easy too. Overall very pleased with my experience.
Thanks Serena. Your expertise made my experience an 10
Serena awesome customer service very courteous and professional
Serena was very helpful and delightful
The agent was very nice helpful and took time to explain everything to me Mrs Serena needs a perfect ⭐ star
My experience here at public storage upon my first day getting the unit was with Serena and she made things very easy for me detailed things so I would understand it in a way that I do understand it which is very important to me so overall I give Serena 5 gold stars thank you
Serena was so helpful got me in and out and quicc best ever
Very please with the service provided at the Jackson location with Serena! She is amazing!
Sarena has excellent people skills and she has excellent coustmer service skills i would HIGHLY recommend public storage to someone and the lo
Serena was such a great help . Got me the unit I wanted with such a quick and easy process . Made my process so smooth . Thanks so much !
Serena gave a wonderful survivors
I had a wonderful experience with Ms Serena. She’s always helpful and super polite. I will definitely utilize this Public Storage if ever i need to again.
Serena is very helpful very good humorous employee ill.make sure to keep my business going as if she did make it happen to get ne somethibg reliable and cheaper than other facilities
Serena was so nice and courtesy ,She treated me like family She was so very helpful. I never seen anyone like her i would recommend my friend to that location. She's great!!!!
Had a very pleasant experience a great staff and wonderful environment specifically serena she was very nice and respectful need more employees like this. Public storage and Serena thank u for giving me amazing customer service
Polite employees and quick faculty to unload . Great location to store you stuff
Public Storage Jackson St. saves the day short notice , convenience and amazing customer service.
The storage is very clean and maintained. The staff is very attentive to your sotrage needs and go above and beyond what is expected in terms of customer service. Serena is a great point of contact and she is very knowledgeable and always willing to lend a hand.
Serena , on 2405 Jackson st , 77004 has the best customer service , patience, understanding, professionalism to every customer. The only reason that i remain at public storage is because she has the BEST customer service !!! Everything is taken care of in that day , and if there are any issues she know public storage rules and regulations like the back of her hand . the storages are clean, spaceous , and worth the cost . My belongings stay in good shape.
On last Friday, associate was very helpful. She saw us struggling to bring in stuff, stopped whatever she was doing and offered to open the loading dock for us to make unloading a more pleasant experience.
Efficient and friendly manager M/S. Serena! Just a pleasure working with her!
Serena is very helpful and kind. Very professional!
Serena has great customer service very friendly when above & beyond n helping me n this horrible situations cuz of this pandemic... let me know my options that would help me keep my storage & make this experience a little easier 4 that I am 4ever grateful...thanks love
Serena was so professional customer service was great , would definitely recommend and use again
Serena was so helpful, let me load my stuff after hours.
Ms Serena has always shown courtesy and willingness to help tenants and contractors.Ive always known her to be polite and knowledgeable. She is always ready to extend a helping hand,kudos to her and public storage for having her here.
Clean, quiet and safe. Friendly staff.
Miss Serena is very respectful to the tenants an very sweet an she loves to work an do her job an help others .
Whitney was extremely helpful and really nice.Awsome customer service ☺️.Really excited‼️
Thank you Ms. Serena, for helping me out, your customer service was outstanding thank you, even in this crazy weather today, you was very helpful.
I like the space, but staff was rude. Nice on the phone, rude in person.
Thank you Serena for making sure my things are well put and safe I really appreciate for all you have done for me. You are very much appreciated
I arrived later than expected to load my belongings in my storage unit. Serena was extremely helpful and accommodating - she made sure that I was able to get all of my items into my unit before the elevators were shut down for the evening. Her friendly attitude and willingness to help turned a very stressful situation into a very pleasant one. Highly recommended!
Serena was a great help nice experience
I had a good experience at the Jackson Street location the manger Serena was very help.
Serena was a pleasure to work with. She helped me out a lot.
Serena demonstrates professional service
Ms.Serena was very i formative and had great customer service
Cici did a great job helping me out today!
Serena Sargent was a good person friendly kindly she me out with what we need
Ms Serena was very helpful and available
Serena is great. Very helpful always around!
Amazing customer service. I’ve been a customer for a few years now and working with Serena has been a pleasure. Serena is friendly and professional and has gone above and beyond to help with me with my needs.
I was in need of a Storage Space on short notice and I went online I was a bit confused on space size and price . I went to Public Storage on Jackson St. and the Service Advisor/ Property Management Ms. Serena was very helpful and getting my storage was with minimal headache. When the hours changed due to Covid -19 the staff called and informed me of the new hours and the friendly reminders of payments afforded me the greatest experience ever renting a storage space. Having to move on short notice and having the security and peace of mind with great convenience was an awesome experience. If your In the Downtown/Midtown area Jackson St Public Storage is the Best Choice.
Serena Sargent has very good customer service. I appreciate her helping me with my storage unit.
Serena Sargent shows great customer service even when I became a little confused on something’s she took the time out to explain it to me. She also has a sweet personality I’ll continue to do buisness at this location because of her.
Serena sargent is the best very helpful and caring
Great place and Serena was a big help
Very good customer service Serena was very informative with all questions that I had in regards to my storage needs
Went to the Jackson St location and was assisted by Serena. She was professional, very customer focused, and was certain that my needs were met. Thanks Serena for making my day!
Came in to make a payment. Serena was very pleasant and answered all the questions I had, even though it wasn't for this store. 5 stars all around!
This particular location is very inconsistent....
Stephanie Was Amazing 😁 Very Helpful
I would recommend this storage to any one I had a issue with my account/ furniture I spoke with the district manager Taryn an she went above an beyond to make sure I was taken care an an satisfied
This public storage is off the rocks the manager there Stephanie always find the time speak to me even when I'm having a bad keep up the great work lady
Stephanie was the bomb.com she was very helpful and quick. She knows her stuff. She deserves a raise just dealing with me thanks so much
Stephanie was awesome! Great customer service!
Stephanie provided excellent service. A seamless and easy process!
Very friendly, Very clean!! Stephanie did an amazing overview of the place and was professional.. I give this location a 5 star..
It's a perfect area to have a storage location very clean area very kind and helpful employees especially Stephanie their very helpful person I will recommend for anybody that need items in storage to come to this location
Stephanie was so much help and very nice!!! She got me set up quickly and very helpful. Amazing person
Cynthia was knowledgeable and courteous. She was welcoming and helpful.
Stephanie was great!!!! Store is clean and smells amazing 😍
Tamika was awesome!! Excellent customer service!!
Tamika was very helpful! Extremely pleasant to work with and cordial.
Tamika is always so nice. Shes a keeper
Oh my gosh. Tamika was excellent. Best customer interaction
Tamika ensured I selected the correct size unit for my things and made the entire process simple, easy, and efficient. She did this while attending to other customers and taking calls in a seamless, professional and kind manner. She should be training other people her methodology to stellar service. Public Storage is lucky to have her as an employee.
Stephanie was very helpful and very sweet she put me autopay to keep me from coming here every month i appreciate her
Fantastic customer service, Tanika does a great job
I always have problems at this location the gate don’t work my code doesn’t work always say suspended
Tamika was very prompt, detailed, and had given great customer service. If I could give more than 5 stars I would!
Ms. Tamika was very informative and inviting.
Im suopposed to..try harder next time. U
Tamika was great. She was very personable had a great customer service she was quick helped us get in and out without any issues it was a great choice
This place was so convenient and helpful, Tamika, was super nice and got me all setup in just a few minutes! Place is easy access, clean and secure! Thanks for help when I needed a place to store my things!
Tamika was amazing and helped us out with everything we needed. The facility was clean and well protected. She was very patient and knowledgeable and helped us to find the perfect unit for our needs.
Tamika was professional and helpful during my visit. She provided detailed information about the units that I hadn’t considered. She saved me time and money. I would definitely recommend this location and Tamika.
Tamika was awesome she answered questions that I would of eventually have to ask and that was really helpful
I was so stressed trying to find a storage facility that I could trust and when I called to check on the rates, Tamika answered and she put me at ease and helped in every way possible to make my experience easy. She is an awesome asset to this property and should get great recognition. Thank you Tamika for your sincere help. You are the BEST!!!! Tony McQueen❤️
Good experience and property well kept. Tamika was very friendly, kind, helpful and smiling with a very pleasant attitude. Tamika keep that beautiful smile and friendly attitude, GREAT job working with customer. Thumbs up to you.
This service is excellent, Tamika is the best!!
My experience have always good at this property. However Tamika stood out the most. She was smiling, friendly, acknowledged each customer & most of all she was happy to help. I personally thanked her for her good customer service and told she was definitely appreciated! Words to Tamika keep smiling and keep doing a great job serving your customers!
People literally live in here. It's gross
Tamika service was very professional, courtesy,caring and sufficient. Even with the phone conversations
Tamika was very helpful and professional. I had a unusual situation and she handled it exceptionally well. The establishment is very military friendly.
I have to send a big shout out to Ms Tamika. This woman right here was faced with a major challenge and rose to the occasion to help a customer. Simply put, I lost track of time and called literally 2 mins before closing and Ms Tamika used every resource in her arsenal to get me a rental space. She went above and beyond for me and had another coworker (Ms. Erica) stay late just to make sure my daughter had storage for her belongings over the Christmas break. For this great customer service and team work I praise you both!!!!! Thank y'all and God bless!
Tamika is the best representative there! I came in right before closing and she still let me get into my storage to get my Christmas tree. Then I asked her about transferring to another unit and she kindly helped me out AFTER HOURS! She is an asset to the Public Storage team!
When making my transition moving across the US, I decided to reserve a unit at this location. From move-in to move out Tamika at the office was always helpful and courteous. I def. recommend
This is a nice place ,good prices and clean location The people that works there they are really nice specially a girl names
Tamika was great she explained everything well.
Tamika was very helpful, she made sure I had a better understanding with my unit.. you guys need more people like Tamika
We had some issues at the storage facility and Tamika was extremely helpful. After a long day of packing and moving it was nice to have a professional response to our dilemma.
El servicio es excelente puedo dar 5 estrellas
Before I leave The Great State Of TEXAS, I would like to thank Tamika, the first person to welcome me to my anceateral home. I have a lived on both coast, and in the south, but, for me, there is no place like TEXAS. I came here from Kansas, on the verge of a nervous breakdown, after leaving my personal home, and my child. I was sore, mentally and emtiomally. Tamike's kindness, helped me to relax a little, enough to feel as if things might just turn of fine. They did. Thank you Tamike for being a decent human being. Sometimes, a little kindness might just be the thing, that a person needs more than anything in the world. You were kind to me. You made me feel welcome. Thank You. Scotie Lwe Williams
Tamika is great! Very helpful always smiling and an awesome attitude! She’s the best!
Ms. Tamika is the best employee that Public Storage have
Tamika is a sweet woman and very helpful with everything
Tamika is a sweet and kind hearted woman that meets everyone's needs and I greatly appreciate everything she has done for me and my fiancee.
Tamika is a nice a good helper when need
Tamika is a kind and good woman and she is very helpful to me
Tamika is a very good woman and she is very helpful to me
Tamika is a very good woman and very helpful when needed
Tamika is a good person, and she very kind and helpful.
Tamika is very helpful and very sweet I just love her how she love helping people and she is a true Christian
I was so lost i locked myself out my storage panicking and thankfully the nice lady tamika at the front desk helped me out she was very helpful and took her time asking all my questions since ive never had a storage before she saved me time and made me feel comfortable using storage . thank you
I was at this property for a short time and met Tamika when vacating. She was super sweet and helpful.
Thanks alot Tamika. You are a very awesome lady I love you professionalizing I would very much refer you to anyone keep up the good work
I love Tamika so much!!!! She was so helpful and kind. She did everything to make my experience great. She went well and beyond with GREAT customer service
Tamika was there bright and early with the best customer skills to match. I actually enjoyed my experience and the shared knowledge Tamika offered. Thanks again Public storage, please give tamika a bonus .
I went in to acquire about a unit and and I had a great experience with your employee Priscilla Westbrook she's awesome with customer service.
Priscilla was amazing and very helpful. My friend and I needed a storage unit. She was so happy and informative. Made the experience amazing. She deserves employee of the month. She Gave us her undivided attention while still answering phone. By far best storage experience I have dealt with.
Is there a public storage on Almeda Street.
Kamecia was great. Excellent customer service and it's of help
Very helpful and friendly!
Bre’ahell was very helpful and informative she made my storage visit great
Breshell is very helpful, energetic, outgoing, and good at what she does.
Breshell was an awesome sells woman
Breshell is an Angel from God! Lol! She was extremely helpful and knowledgeable. She was very thorough in explaining each unit as well as assisting me with picking the perfect unit for my belongings! Great location and even better customer service!
Had a very good experincr at the Jackson locatio ! Ms Crystaii was EXCELLENT ! Will tell all my business associates ! Thanks agian
Breshell was very nice, and fast in assisting me even thought I arrived late.
Breshell provided excellent customer service.
Lastisha was very helpful and welcoming!
Breshell is the shiznit! She is super helpful and kind.
Breshell has great customer service and It was really fast .
Breshell was awsome I could not make a choice of merchandise she was so helpful in leading to the direction
Wonderful customer service, Sasha was very nice and helped me get in and out in no time!!
Latisha was friendly, nice smile, and awesome customer service! She was a pleasure to work with!
Beshell was great! I had a new storage unit in and out in 5 minutes
This place is extremely clean an customer service is always great an the property manager Breshell is always willing to help
Bre'shell was informative about what i needed.
Breshell was helpful and enthusiastic.
Breshell jas a very great attitude and was very helpful with securing my items
They will raise your rate within a few months of getting in and they keep raising rates. Hours are not great.
All the employees was friendly and helpful...knew All the answers to my questions...Great job ladies!!!!
I absolutely loved the experience from Tiara. Very professional and helpful to get a storage unit. Thank you so much
I love the customer service Tiara. Five stars all the way
Bre’Shell was so informative & made the whole process go smoothly. Thanks
Breshell was thee best ever. So polight and informative. I appercaite the smile and taking the time to show storage and going over the sizes to make sure I have what I need.
Very helpful and friendly.
This location is the cleanest i have seen in all the other public storage i have been to. Very organize and on top of that Ms. Sasha was polite, helpful, and very knowledgeable of her place of business. She made everything as simple as it get. So once again thank you very much Ms. Sasha.
By far the best storage facility in Houston. I've seen my fair share of storage places in town but never to use the place myself. Just helping friends move house and such. From the moment I made contact with public storage the guy on the phone was informed and happy to be of assistance. We went through various options and I feel I made the right decision thanks to him. And when I went to the actual location the lady behind the counter was courteous and very helpful. Customer service is very much a part of public storage. All around great service and help. You guys made my storage rental so easy. Thank you so much for all your help and everything you did.
Breshell gave me great service and got me to pay off my old units I didn’t even know I had. She is awesome at her job.
Breshell is a fantastic manager for Public Storage. She is simply the best. Ask for her!
This property is clean and free of trash. Ms.Tiara took her time showing me the units, she really knows her stuff
I had a great experience. Ms. Tiara was very courteous and polite. She made a stressful day of moving a little bit better for my husband and I.
Tiarra was amazing. She was very helpful and energetic.
Breshell is the best she helped me with everything I love her
Breshell was great and provided excellent customer.
Breshell : Mrs. Is doing a wonderful job for the customers.
Breshell help wonderful , explain everything to me correctly give no problems, she was very helpful.......
This is the best storage facility I have ever been to. Friendly service clean and eager to assist. The manager is amazing!!!
Breshell was very helpful on the phone and in person each time I visited the storage and she was at work. She helped bring ease to my experience!
Breshell, was awesome and so attentive ... nice would be an understatement.. she walked us through the entire process
I came to this location to pay a bill and Breshell was very helpful with explaining the bill and fees. She was patient and always had a smile.
Great experience! Glad I choose this location. Management was awesome!!
I came and visited the property and even though I did not rent Breshell was very helpful and had a pleasant attitude
Michelle was extremely helpful and very professional. We need more of her kind in that industry. U go girl. Keep it up 👍👍
Michelle is a wonderful person need more like her
Michelle Was Great We Bonded Quickly..She Was Very Helping.. Calmly And Quick With Everything..I Trully Recommend A Friend..
Michelle was awesome, she provided everything that was needed and help me get my storage. Hands down one of the best help you can get
Mrs. Jackson was so helpful and sweet and professional. I loved her authenticity and how well she keeps the premises
Michelle is wonderful & patient with me, i just appreciate all she does
Thank you so much for all the help you have giving me and for making my moving alot easier for me..thank you
Wonderful and friendly staff.. Went in and cane out with no problems..
I JUST WONT TO SAY MS MICHELLE IS WONDERFUL SHE IS GREAT SHE IS A HARD WORKER AND SHE PUT SO MUCH IN TO HER JOB WITH HELPING PEOPLE FIRST AND FOR MOST SHE KNOWS HER JOB I AWAYS HAPPY TO KNOW THAT SHE THERE BECAUSE THE JOB WILL GET DONE I MUST SAY WHEN RAISE TIME COME AROUND THE YOUNG LADY MUST I SAY SHOULD BE THOUGHT ABOUT FIRST SHES GOOD VERY GOOD I THANK HER AND LOVE HER SHE IS VERY SWEET Love AND A Care FREE MIND PERSON TO OTHERS SHE TAKES THE TIME OUT TO HERE YOU ON YOUR NEEDS AND That's VERY IMPORTANT TO ME
Michelle was very nice and helpful. Great customer service. The prices were reasonable.
Michelle is incredibly helpful and super nice. All-around a very good experience.
Michelle was very friendly and helpful, and explained everything in the contract clearly.
Michelle was awesome and extremely helpful! On move-in day, we were able to use the big indoor loading dock, which helped out all of us unloading the truck as this week has been excruciatingly hot. This has to be the best storage facility I have ever used/seen, which is saying something as my family moved 20 times during my childhood. It is spotless, the staff is very helpful, and it is highly secured. Also, you don’t have to go buy a lock for the unit separately because it is included in your initial rental fee. Definitely recommend!
We use this location for business storage. It is clean well lit and climate controled. All access points are key pad controled.
Went there at 2:00 pm they were at lunch came back at 2:45 pm door was locked waited about 15 min for someone to come to door just time wasted just to pay storage bill
Breshell made our rental process as easy as could be, even though the system was down and she couldn't access our online reservation! I appreciated how kind a d thorough she was. The facility is clean, the lights are working and cameras are in place. I was given a temporary access code and then promptly emailed my replacement code. I have zero complaints about this facility and am grateful they're so close by!
Diana was amazing, she went out of her way to help me. One of the most polite people that work there!!!! She's the best
I had an awesome experience getting my storage space! Ms. Diana was very helpful from beginning to end and answered all my questions. Also, she made sure I understood everything. It can be a little frustrating having to move things back and forth so I really appreciate her for being so great to me! Will definitely recommend you guys to my family and friends. Huge shout out to Ms. Diana for going the extra mile!
Ashlie was very helpful over the phone and in person! She found me a great space in a good location on the 1st floor. Very friendly. I just the access hours were a little longer!
Diana was AWESOME. She was very informative and helpful.
Always out of the office never back when they say they will be here this place sucks moving to a better one pro guard they even have free water and are cheaper
Keyona was patient and helpful. Clean space and quiet.
Sulma was very helpful; clean facility in a good location.
My visit here was very professional. I️ received great customer service from sales associate Sulma and she was very helpful and polite. Would definitely recommend this location to anyone.
Diana was extremely professional, knowledgeable, and helpful! I definitely recommend this location for your storage needs!
It is 10 a.m. on a Thursday morning and there is no one in the office. It's completely shuttered and there is no phone number to call and figure out why no one is here. The carts are locked in the office so it's impossible for me to access what I need during posted business hours.
Diana was extremely helpful. She went out of her way by 100 miles to help us with moving our stuff from storage. Thanks Diana. Your good deeds and trust is really appreciated!
They don't trust you to not steal the carts so they are only available when staff is there. You can no longer access the building after 6pm. Find somewhere else to store your stuff.
This place is clean and all staff have been relatively friendly, but they keep the carts in the office, you have to give an ID to get one, and if the agent is busy they lock it. I have had to wait 20 min for a cart, and today I had to wait 20 minutes to get my ID back because the agent ran an errand while she had my ID. She did not put a note on the door about when she was coming back, she was just gone and my ID locked in the office and I was ready to leave. VERY UNPROFESSIONAL. Also, when I have had issues or questions I call and call and can never get anyone on the phone. I ALWAYS have to go in person. They also hiked my rent $50 after 6 months and did not notify me as stated in our agreement. No email about it, when all other communication is by email. I found their method sneaky. The site agent and the man I spoke to at customer service ( I was only given a # with a person on the other end after going in person to complain) said they could not do anything about it. I am taking my money elsewhere, I suggest you do too.
Personnel treat you kind - professional staff - they listen - space is always clean
Very helpful and customer service friendly .
Tasha is so helpful and has such a great personality. She's a huge asset to the facility and was a great help to me when my goods didn't fit in the unit I rented!
Very unprofessional, and needs new locksmith guy.
Good place to buy storage units
Went in to buy something to pack my glasses in. Tasha was very helpful. She was pleasant. Thanks
Great service from sue thank you
Alicia was very helpful and knowledgeable when helping me purchase the packing supplies I would need to start my move.
Linetria gave me great customer service even though it was so close to closing time!
When I moved in two months ago Alicia was extremely helpful and courteous, making moving in and signing up hassle free. Today as I'm moving out I made it in 5 minutes before close and needed to vacate; in order to do so my unit needed to be completely empty, but it was going to take at least a couple trips. Linetria went the extra mile to find a solution, taking down my info so she could finish that process for me in the morning. I will be returning to this public storage for my future storage needs!
The customer service experience was great Alisha was awesome.Great experience!!!
Alicia was helpful in finding me great prices in storage units. She is nice and professional. Will recommend her to my friends.
I've used a number of different storage facilities in Houston and Alicia and Michael make this one the best as they are very helpful. The only thing to be aware of is the parking/unloading area is a bit small particularly on busy days.
Alicia was great. Very helpful and patient with me.
Jenny and Cori were awesome! Thank for the easy move in!
They let me use their microwave!!!
Patricia was awesome very helpful and first time I have seen someone cleaning the property and the street adjacent to the property. Would recommend this store to.
Alicia is great, we are really impressed with the service and terms...we recommend highly!
I love that this facility is gated. It's tucked onto the edge of a residential area and a little off the very well worn path. Mike was working the desk when I arrived and was super helpful and extremely courteous. After showing me the unit I had reserved online (for a *great* online only special price), he was thorough in getting me my contract, discussing options, and making recommendations. Alicia followed up with a call first thing the next day about a problem with my access code. The facility is clean, well-maintained, and felt safe and secure. The elevators worked. There were plenty of dollies available to use that were in perfect repair.
Michael and Katy was very welcoming on a rainy no good very bad day. They both put a smile on my face.And gave quick service
Alicia has great customer service and working with her at this location is has been a great experience.
Michael was the best he helped me and my dad out to move and gave us great conversation awesome man
Alicia was very helpful and nice!!!
Alicia was very helpful and very kind. Poor thing had to go find a bathroom but when she got back she was very courteous.
Alicia was very helpful and kind.
Alicia is the best!!! Thank you for helping us get in so quickly!
Ashley was friendly and helped me decided what space was right for my needs.
I appreciate the public storage on Jackson Street by Alicia Peoples she was very respectful and very very helpful from the beginning date and over the phone!!!!!!
Alicia has great customer service and helps when she can thanks public storage
Katie is nice and professional. Great service
Ms. Alicia is so welcoming she has an amazing customer service. :)
Alicia and Shawna helped me out. Thank you ladies!
I rented a huge storage space from this Public Storage facility today at a price way below what anyone else was offering in the Inner Loop of Houston. It couldn't have been easier--thanks to the property manager Alicia, we were in and walking out with papers in hand in 15 minutes, with a first month rental of $20.00 as a special. The facility is easy to access, conveniently located, and looks to be very secure. We are very happy with our experience with this facility!