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- $1 First Month Rent Where Available
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Public Storage Self-Storage Units at 2405 Jackson Street, Houston, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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10'x5'Online only price$ 94/moSmall 10'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 94 /mo $ 131Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 123/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 123 /mo $ 133Best Price Label+ one-time $29 admin fee
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Advanced Security Features
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10'x25'Online only price$ 176/moLarge 10'x25'- elevator access
- climate controlled
- inside unit, rollup door
$ 176 /mo $ 245Best Price Label+ one-time $29 admin fee1 unit left! -
12'x25'Online only price$ 202/moLarge 12'x25'- elevator access
- climate controlled
- inside unit, rollup door
$ 202 /mo $ 280Best Price Label+ one-time $29 admin fee1 unit left!
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Midtown Storage in Houston Near I-69 and I-49
Midtown storage in Houston is easy to find at this Public Storage just west of the intersection of Interstate 69 and Interstate 49, conveniently accessible on Jackson Street between Hadley and McGowen Streets.
This Midtown storage is a quick drive from Bagby Park, Midtown Park and Houston Community College, providing local storage units near you for bicycles, sports equipment or anything else you might need to store before heading to the park or moving to campus.
With many apartment buildings nearby–think Camden Travis Street Apartments and Midtown Houston by Windsor–our Midtown storage units will let you tuck away your boxes and furniture in a 10x10 storage unit before that big move or provide a reliable Midtown 5x10 storage unit for anything extra. We even offer 10x20 storage units should you need storage space for furniture from your two- or three-bedroom house.
Our Midtown self-storage options include both indoor and outdoor units, as well as covered parking spaces for car storage or climate controlled units for your peace of mind. Our storage solutions range all the way from small 5x5 storage units to spacious 10x20 storage units.
Plus, with drive up-access, you can skip hallways and elevators during your move and access your Midtown storage unit quickly and easily.
Open 7 days a week, our friendly staff can help you with directions or set you up with moving and packing supplies available at our storage facility. We offer solutions for both business and personal storage, all on month-to-month contracts so you have options for both long-term and short-term storage. Our pricing is always affordable, and we offer unbeatable deals including just $1 for your 1st month's rent on any of our units. RESERVE OR RENT YOUR MIDTOWN STORAGE UNIT ONLINE
Find more Public Storage self-storage near Midtown:
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At Public Storage, You'll Always Find...
- Convenient Storage Solutions
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Reviews ( 534)
Greetings Everyone! I was looking around for a storage for my College Student for a summer storage unit. I called Public Storage with Ms. Kim and the experience was an extraordinary. Ms. Kim walked me through the whole process over the phone it took less than 10 minutes and her warm demeanor and professionalism was Exceptional. If you need to rent a storage call or stop by and see Ms. Kim off Jackson Street she will take care of your needs and bring you a peace of mind and joy!
Public Storage on Jackson Street in Houston is a wonderful facility. The property is clean, well lit, thoroughly maintained, and positioned in a great location! The reservation, registration, account set-up, move-in, and access process were all exceptional! I also really appreciate the app and the quality of information provided therein. I also value the level of communication provided by the staff, especially Ms. Kim! She is kind, funny, helpful, smart, and caring! She made every step of the process easy breezy!
Ms Kim was a delight to work with she was so helpful with the lease of my storage unit ! Highly recommend public storage!
A Wonderful Facility With A Property Manager Who Goes Above & Beyond The Call Of Duty.
I Appreciate The Care & Accommodations Kim Made While I Rented My Unit At This Location. Kim Is An Individual That You Remember For Years & Years To Come.
The Location Is Very Convenient, Nestled Within The Downtown Area & The Prices Were Reasonable. I Pray They Remain So.
Thank You So Much Kim & I Hope Your Employers Recignize Your Value & Dedication.
The property manager is always taking good care of me, and I'm always at ease because of her. Yall need to give that woman a raise!!!
I love this location!!! The staff is simply amazing. I want to especially send a BIG THANK YOU to Marcelo whose customer service was supreme. He was very kind and pleasant. He answered all of my questions and concerns with a positive attitude. As long as he's here, you will be treated with respect and overall just great service. Keep up the good work and Public Storage is lucky to have you on their team!!!
Upon visiting the store today, May 2025. I was greeted by Marcelous , at the Jackson location The store is very neat and clean even the restroom as well. His customer service was great. He was very attentive as always whenever I come here.. Thank you for keeping this location in great care from your team members and your store appearance job well done in public storage!!!!!!!!
Mrs. Kim is an absolute gem! She has been a pleasure to work with and Public Storage should be honored to have her! She has a solution to all problems and does it with a smile. Best service Ive experienced in a long time.
Kim helped me to rent a storage unit today she was very knowledgeable and was very nice to me . Ask for her when looking for storage space needs.
Great customer service Ms. Kim was very friendly and professional. I love the work ethic and how clean the facility is GREAT JOB!!!
Miss Kim is always helpful and courteous. Willing to go the extra mile to resolve any problems. Always missed when she is not there.
I had a fantastic experience at Public Storage thanks to Ms. Kim! From start to finish, she provided incredible customer service. She was welcoming, professional, and made the entire process so easy for me. The facility itself is spotless, and the storage unit was clean and ready to go when I arrived. Ms. Kim took amazing care of me, ensuring everything was smooth and stress-free. She truly went above and beyond, and I’m confident I made the right choice. I’m looking forward to the next few months knowing my belongings are in good hands. Highly recommend!
Kim Is a Great For Public storage
I can’t say enough good things about Miss Kim. She bent over backwards to help me. And she is so much fun. She will help you find just what you are looking for. I urge you look here first. You will not be disappointed. The facility itself is spotless and is in a great location. But make sure to work with Kim. She is truly the best and will help you do anything within her power to help you. She truly deserves a raise. You don’t want to lose her.
Closes too early however very clean and very comfortable
Amrel was amazing! Super helpful, friendly, and made the whole process quick and easy. Great customer service definitely recommend!
Great experience. Amrel was extremely helpful.
This place is great. Ms. Kim is delightful, very helpful, & a happy person. I really enjoyed talking with her as she set me up. I'm smiling now. The world need more Good People Just Like Her.
Ms. Kimberly was very nice. And very helpful she was most definitely professional. And I most definitely recommend this location. And I look forward to using this location in the future.
I came in today to get information about a unit , Amrel was such a great help , very knowledgeable.
Mrs. Kim has the best costumer service. Thank you very much
Kim has great customer service
Kim was amazing! Very helpful and polite
I had a pleasure in talking with Amrel today she answered all my questions and showed me the perfect space I needed. She is a great employee
Kim , the property manager, provided great customer service in aiding us in gaining entry. Some of the best customer service I’ve ever had.
This Lady Kim Is Extremely Personable & Kind. She Is Helpful & I Appreciate Coming To This Storage Facility With Her Here. She Is Thorough, Hard Working & Keeps The Facility Clean.
I Had An Exceptional Experience While Renting At The Jackson Street Public Storage & Would Enjoy Returning Again.
One Request, Put A Bathroom In The Unit Area!!
Amrel was absolutely amazing. Helped us with our huge unit, was a great deal. Really made the stressful situation of moving everything from our home to a storage unit while in the process of downsizing feel a lot less stressful and helped us get the things we needed done!
When I first met Ms. Kim I saw she has a great personality and helpfulness towards her clients.
Thank you for all you do. You go girl
Miss Kim was very nice and we appreciate people like her, go ms Kim..
Very Helpful! THANKS MS. KIM
The service was great. Amrel was so helpful and I really appreciate everything.
Thank you.
Amrel went above and beyond to help setup my storage unit! Thank you so much, we need more employees like her!!!!
The facility attendant Kim is always polite and helpful!🌞
Kim is the best . She is always very pleasant.
Ms. Kim helped me out with my auction unit she is very helpful
Kim was awesome and professional as always!!!
Kim was awesome!! I had arrived right around closing time because I had to go purchase a bolt cutter so I could get into my storage unit. She kindly escorted us to our storage unit a little after closing time so we could open our storage unit and place our belongings inside. 5 stars for sure!
This is our very first storage unit rental for our company. From the contactless sign up process to the phenomenal customer service from Kim; it has been an incredible experience. We love using Public Storage and this exact location. We will be using them for years to come.
Thank you so much, Kim!
- Contessa Cleaning Team
Miss Kim is the best in the business building is always clean always a positive attitude willing to help she is amazing and she is the face of the business congratulations to public storage for having a manager that knows how to manage and treat people honestly she deserves a raise
Kim is the reason why I rated 4 stars! She is so patient genuine and helpful! This location needs to update elevator and offer longer hours. They close access into gate at 6pm. This is not convenient.
Kim waited on me and she was wonderful. She went above and beyond helping me out and explaining exactly how everything worked. Is never rented a storage space before. So needless to say to say the customer service easy outstanding. She was very personable. My husband had rented another storage space but we are going to move it over to the Jackson Street location. She was very impressive. I say give that gal a raise.
Ms Kim was very help full and had great customer service. 5 stars all around.
Más. Kim is awesome
Cole was professional and efficient!
Ms. Kim was great! Thank you!
Been coming here for years. Staff is always friendly and helpful.
Ms.Kim was amazing!!
Ms. Kim is wonderful.
Ok, Ms. Kim, is a wonder customer on property representative for the Jackson St location. She feels your spirit with holiday cheer upon walk-in. Her skills are constational when it comes to your person property being safe. This is why she deserves a raise and☆☆☆☆☆'s. Thankbyou Ms. Kim for making this experience feel like home.
Can't speak for nobody else experience what's the company but my experience with Ms Kim has been nothing but absolutely amazing she's professional courteous and thoughtful you would have thought she owned the building the way she keeps it clean
Very safe, like Fort Knox I hear. Also, Kim is the best and very kind. Great place to safely secure my things.
Kim, the customer representative was very pleasant, thorough and professional. She was courteous and very helpful. My experience today was exceptional!! I will tell others about this location because of her professionalism.
Kim was so helpful today. From beginning to end. We feel secure about our belongings knowing Kim is there. Thank you and God bless you.
Kim is awesome. So sweet and goes out of her way to help you. Great attitude and excellent customer service. Hire more Kim’s!!!!
Kim is a lot of help
Kim was sweet
Representative very helpful in accessing my storage unit. Easy access in unit. Love that there is an elevator in this building.
Absolutely AMAZING!!! The team and management is TOP NOTCH!! Just the other day I was lamenting on the fact that no one seemed to care about customer service. It was as if customer service had left the building. Then I came to Public Storage on Jackson St. and Kim was and is so freaking amazing that my faith has been restored. Kim remembers my name, goes out of her way to be of service. If you are looking for public storage go to Jackson St. ask for Kim. You will not be disappointed.
Kim was a wonderful employee that I have encountered.
Thank you
Tiffany is the best!
Shorter hours than some, minimal parking, and a/c temp is a bit higher than some. Problem I had is that the large spaces on top floor have sloped ceilings and do NOT provide the expected amount of vertical space. Be sure you investigate. Otherwise, this is a pretty nice space overall.
Ms. Kim was wonderful, helpful an very understanding thanks for all you’ve done 💪
Had a great experience. No issues. Facility was clean and secure. Staff was helpful when needed.
Ms. Kim helped me with reservations for a 5x10. She was absolutely amazing. Above and beyond. She helped transfer to another unit with a better price AND made sure it was close to the unit I was moving out of. I’m just so grateful for her and her kindness. This was also for a unit not even at her location but at the 2006 Westheimer location.
Ms. Kim very helpful & her customer service was exceptional.
Kim was of great help. Helped lower my unit price after a surprising unit increase email. Very thankful for her aid!
I am currently out of state; Ms Kim was amazing from the start! She helped me with everything over the phone— very thorough, went above and beyond over the phone with me to get everything squared away!! 10/10 recommend.
The property manager, Kim, was friendly, knowledgeable and extremely helpful.
The customer service from Kim was one of the best experiences I have had in long time. I live in Henderson, NV and my daughter goes to college in Houston Mrs. Kim helped us to make sure we was up to date on everything with her storage. She went above and beyond with her customers service. Thanks Kim
Ms.Kim is the absolute best. Always gives no hassle, very direct and knowledgeable. My stay here has been nothing short of peaceful and when natural disasters, storms or bad rain happens, she’s good with keeping you updated on the safety of your things. She’s Very polite, nice, and patient. Will keep you updated as well on your account. She’s the ONLY reason I’m still here. Keep up the good work. I could see her being District Manager soon. She’s a good look for this company!
Ms. Kim is the reason I stay! She is the heart and soul of this facility. You never meet genuine people these days, and the fact I can always count on her for a thoughtful hand speaks volumes. Public Storage is incredibly lucky to have such a valuable asset.
Do Not Rent Here! If I could give this place 0 stars, I would. On August 14, I signed a same day lease at this location under false pretenses. I was told that the medication I stored at the storage was ok to store there because it was sealed and the temperature would be 77 degrees Fahrenheit. I went with Kim before I movers in, to the surrounding thermostats to turn them down and was assured they would remain at that temperature when I signed the least. Fast forward 2 days and $800 worth of moving costs and the temperature had risen to what was said to be 82 degrees Fahrenheit, but it felt hotter and I was met with a nasty and unprofessional attitude from the young lady working at the desk. Do not store anything here, they will tell you they can do something that they don’t have the authority or the integrity to do.
Kim is so sweet she deserves a raise she seen me and my dad loading up our storage and she provided us with water no questions asked she answer all questions with no additude honestly she made my day.
Ms. Kim was very helpful and knowledgeable. Highly recommended! Thank you
Kim was very helpful, she was able to correct my billing and immediately provide service. Her service was immediate and superior to the outsourced 800 line in a far away land.
Ms Kim Very curious and very helpful
Very likable person, she was very helpful.
We rented a storage space from this location (Jackson Street) two days ago. We were in a rush and therefore under the gun to move my daughter’s things from her in-campus apartment.
Ms. Kim, from the moment that we met her, was helpful, knowledgeable, professional, and very understanding of our needs on a wet, rainy, busy day.
The premises were extremely well-kept and clean which put my mind at ease about leaving my daughter’s things there.
This Jackson street location is a less than 10 minute drive to two college campuses, and ~15-20 minute drive to other campuses in the area.
While the Public Storage brand is widely known, I personally recommend Ms. Kim and this location!
Wow, I had an amazing experience with Ms. Kim. From the moment she answered the phone with such pleasant joyful attitude and caring spirit I knew it would be unforgettable moment.
I just wish there was more stars to give to truly show my gratitude for her service. Ms. Kim went above and beyond my expectations... She was flawless in every category...
Great customer service Tiffany did wonderful today !
Tiffany was so good she was wuick and easy and had a gret perinality
Great customer service Tiffany and Ms.Kim are Phenomenal and provide quick and easy service !
Ms Kim and her daughter are great! The facility is very clean and well taken care of. I recommend this storage facility to anyone looking for a secure and safe space.
Such a great experience, very nice customer service.
I love the pleasure spirit when I go to my storage and Mrs. Kim have a beautiful attitude towards all the clients that have a storage on Jackson Street
Ms. Tiffany is totally AWESOME. She was very professional and speedy. I was in and out with my rental setup quickly. I highly recommend that if you need a storage at the location on Jackson street, please ask for Ms. Tiffany.
Kim was very helpful helping me load the app and showing me how to access the gates, elevator, etc.
Excellent service, Kim is very friendly.
Well organized and good customer service especially by Tiffany Bradford
Ms. Kim was amazing love this location 📍
Checked out a unit at this location and Ms. Kim was incredibly polite, professional and knowledgeable about all my inquiries. I would highly recommend this location and her to anyone looking for storage.
Kim was absolutely amazing! My visit was phenomenal and made me feel great about the location I chose. She was very knowledgeable, caring, and her help was greatly appreciated. Such a great addition to the public storage corporation.
Ms. Kim(2405 Jackson St. Houston) is a lady with a heart of gold. My roommate and I met her about 3 months ago. We have had some problems with upper management that almost stopped our meeting. Once we got there, it was like everything I was upset about subsided. She helped us get into a unit and was the reason I had to do this review. She really cares about people. She has renewed my spirit in customer service. I appreciate her so much because she went beyond the call of duty to help people that were in a jam. Thank you Ms. Kim and also a special thanks to their DM David F. I had a bad attitude when I first talked with him. He held his on and in the end was very accommodating. I give them both my best regards and to let everyone know that Ms. Kim and David F. of Public Storage are my storage heroes. This large company hasn't lost that great customer service that makes the difference. There is only one storage company for me. Public Storage.....YOU ROCK...
Tiffany is the best staff member great customer service and very helpful
It’s been over 6 months since I moved my things into storage and everyone I have spoke with has positive energy and willingness to answer any questions. Ms. Kim is who I speak with the most and she is just a sweetheart!
I am writing this review about 2405 Jackson Street location!!! The employees at this location go above and beyond to help you in any way they can to make you stay. Ms Kim is the best, she follows up if you leave a message she calls you back and takes care of the matter immediately. I love her sweet disposition she has the right position she is a problem solver.
Great service
I would give more STARS if I could … Ms. Kim was amazing in helping me with my new unit and also assisting me with setting up my acct. Facility is always clean is a BONUS … will surely recommend this Public Storage .!!
Ms Kim is helpful and kind. The facility is always clean and easy to access.
Nice location, found the units needed and thankful for the service help from Tiffany.
MissTiffany was great she help me over the phone and in person she was also e
One of the best locations ! Tiffany B was very helpful and professional! Very passionate with helping me for my big Move ! Thank you again for actually helping and caring about my situation !
Miss Kim was such a standout. This was my first time getting a storage unit. Did everything online but when I entered the store, she walked me through everything including downloading the app so I could have easy access to my unit, the times the storage was open and the additional free carts if I needed it. She told me exactly where to go to find my unit but I really feel like if I asked her, she would have walked with me. Her customer service was direct, warm and very efficient. I honestly had no questions when I left because she answered everything. Can’t wait to come back to see her smiling face! She also was very reassuring about n the safety and lockdown of my unit and the full facility. If you really want to feel safe and supported and your belongings, come see Miss Kim and let her walk you through the process. I also purchased medium boxes to help with my move and it was very affordable and sturdy.
Tiffany gave me great customer service
Customer service was excellent Mrs.Tiffany was so much help when it came to my many questions and needs she is Awesome!!!!
Excellent employee service, Tiffany was a great help!
Went in to ask questions. Tiffany was so nice to me and answered all my questions. Such a sweet person! Still searching but they are definitely at the top of the list. Excellent customer service.
Tiffany was amazing and patient with us 10/10
I had a pleasant experience at this location. Kim is vey knowledgeable, patient and very passionate about customer needs. I’m glad I chose this location.
Ms. Kim provided amazing customer service and was very helpful!
Kim was great. Informative and patient as I didn’t really have a lot of information since I haven’t been to the unit in so long.
Kim was very helpful!
Nice secluded and clean. I love this facility
Mrs. Laura was so great, insightful, and helpful. She definitely went out her way and assisted on everything and more that we needed. Customer concern and support,
Etc and beyond!
Laura , was a great help to finalize my unit reservation.
She answered all of my questions and explained to me how the units work and the billing cycles in a way I could understand . I like her service!!! Will be coming here again and will recommend it to friends and family that need a place to store belongings!!! Thank you Laura!! :)
This is a great place to keep your stuff. Safe and convenient. The property manager, Kim is excellent and very helpful
Laura is an amazing person that helped us out with our storage units. We have 2 units and she was very accommodating with my movers. Thank you Laura for making it easier for us
Kim was absolutely amazing. Helped us with our huge unit, was a great deal. Really made the stressful situation of moving everything from our home to a storage unit while in the process of downsizing feel a lot less stressful and helped us get the things we needed done!
Laura was very helpful! She was amazing , and definitely helped our move go a little smoother.
Thanks Laura
Kim was extremely nice and helpful! She made sure she inform me of the prices and deals and just had excellent customer service
Great place to leave your belongings. Kim was such a big help with assisting me with anything that I needed! Will continue to give my business here.
Mrs. Kim is absolutely business specified and very kind to the customers. And she took the time to listen and walk us through the steps and gave us directions to our storage room.
This site is very nice. Ms . Kim was so very friendly, patient and accommodating She was knowledgeable in getting me into the perfect space for my move.
Thank you, Ms. Kim, you're awesome!!.
Girl was helpful today
Laura was very helpful and provided exceptional customer service. She was knowledgeable and reviewed our storage needs, and followed up with us to make sure we had everything we needed while we were there.
I highly recommend renting here. Miss Kim is very nice and knowledgeable, and now her relief Laura is the perfect fit here. These 2 are going to make this place perfect.
Me atendió kim y me pareció exelente Servio
Kim has been very helpful and provides excellent customer service!
Kim was excellent, so helpful, really recommend this place
Why would the carts be locked inside the employee area until 9:30am when the storage facility opens at 6am…..? Also maybe a trash can would be a nice addition so people wouldn’t just leave their trash on the ground.
Nikki was great throughout the whole move and accommodated us very well. Highly recommend this location and its excellent employees!
This is a very good place to store your belongings Nickie was very nice and friendly to me and also the manager Kim awesome 👍 workers
Thank God for Kim! She was very informative and found me a storage that would fit all of my stuff. She showed me every size storage to make sure I had the one I needed without me even having to ask. She’s so sweet
❤️
Called in to ask about storage sizes and needed some additional help to choose best one . I have a lot of stuff I kept from when my grandmother passed and I didn't want anything to become broken. Kim answered and my first thought was I hope she is prepared to answer all of my questions. Kim answered every single one of them and didn't seem annoyed with me at all. Very patient and I'm comfortable with storing my grandmothers things at her location .
Best experience I’ve ever had at public storage! Ms. Kim, the associate who was present during my move in, was so accommodating and professional. She assisted me with calling customer service for a matter and both ladies were as professional and knowledgeable as I could have asked for anyone to be.
Mrs Kim was so nice and did a great job with helping me ...my mom just died and you was so understanding and carrying...I will refer everyone to her ...God bless her heart
Kim and Elijah were amazingly helpful and informative. They were kind and provided exemplary customer service! I’m very satisfied. Thank you!
My visit here was excellent. Kim was extremely pleasant to work with. She was transparent about my options and more than willing to give me a visual to make the best decision for storing my items. The facility appears well maintained, and secure. Thank you again Kim, you made this part of moving stress free. 10/10 would recommend. 5 Star Customer Service!
Had the best customer service from Mrs. Kim, recently water got into storage Unit from bad rain storm. Mrs Kim called me to let me know what was going on once i got there she took the time out walked with me to my storage unit and help me go through all my belongings that had gotten wet from heavy rain. She had the greatest personality and gave me all the information I needed to file a claim. Thanks for all your help Mrs. Kim.
Kim was such a great help today!
Kim assisted me today and she was very nice and helpful
I had such a lovely experience at this Public Storage location all due to Ms. Kim, the manager there. I was moving from New York and my movers were arriving before my lease started. I was in Greece on vacation and Ms. Kim helped book a unit and accept my belongings into my unit while I was abroad. She kept the key for me too and made everything so easy and smooth! I was so happy I choose this location and appreciate how above and beyond Ms. Kim was in helping me resolve my moving situation. Thank you Kim!!
Ms Kim is so nice she the greatest
Ms. Kim was very courteous, friendly and helpful in providing good service in my process of renting my storage unit.
Excellent service, Ms Kim solved all of my and did it very promptly and professionally, Thanks 😊 Mr Williams
I went to move into a storage unit today and they gave me the wrong directions to my unit , said it was on the first floor when I actually came to find out much later it was the 2nd floor , meanwhile I have movers being paid by the hour waiting to unload and I can’t find my unit and NOONE IS IN THE OFFICE. Absolutely ridiculous. I was there about 2 hours, finally found my unit on my own after wasting time/money looking and the entire time no one comes to the office. Some kind of maintenance guy shows up but says he can’t get into the office because whoever was supposed to be there ran off with the keys. This experience was completely unacceptable and I will be in contact demanding a refund for the extra 30 minutes I had to pay the movers as there is also no signage whatsoever indicating which number units are on which floor so I had to go on a wild goose chase with zero assistance. Believe me if I could afford movers again I would be RUNNING from this storage unit. whoever used to work here that provided good service apparently quit is what another renter told me, save yourself the headache DO NOT RENT HERE
Edit: in response to the companies response I tried calling many times on different days and none ever answers, so if no one is ever there to assist customers once again DO NOT rent here, the “ask us” button does not help or get you to a live person so make all the excuses you want, either staff the place properly or at least have someone remote to answer the damn phone
Priscilla at the service desk was very helpful and efficient.
Thanks Ms.Priscilla for your help today. Very professional and nice.
Lauren..... Sweet most luxurious Lauren.... I cannot say but what a pleasure in how you made my day so much easier. With words like lilly pads floating down to a glistening lake. To the outcome of a new storage option and my junk away from me in another option. Such gift of service. A dove from the clouds of knowledge. An expert, a pro, amazing. Thank you and appreciate all that you as Public Storage did for me. Bless thee
Not happy with the service and rent rate: the unit was break in on December 2022, missed the call from them but not received any email regarding the break-in until 3 months after the incident. The rate keeps increasing, my original was $189, and after 6 months it is an additional $50, and ended up at $280. Customer service was hard to reach, left several messages without any callback. Went to the property several times, the gate was open and no attendants were in the office. Disappointed! The fact that I live a block away from the storage property, I will not rent from them anymore.
I previously rated this location as 1 - Star.
I had to upgrade it to 3 - Stars, as I have the most respect for the new manager there. She is an absolute wonder. I can't remember her name at this time, but I will always remember her hard work and focus on customer service. Although I'm moving out, she has been able to address many of the issues that have plagued me for years (listed below), prior to her arrival. I truly wish her much success in her new roll.
(Extremely Hot inside (supposedly climate controlled), shorter hours and drastic increase in price.
continuous problem with rats, Climate control is useless and price gauging!!!!)
Customer service was really good Mrs Tyrah made me feel really comfortable I'm very pleased.
Tryah was very helpful and knowledgeable of everything “Public Storage” she was a pleasure to work with and very patient with getting my account set up on the spot.
Tyrah was so nice and helpful. This location is spotless and Tyrah made everything so easy to understand. They have dollies to help you move all of your things in and out. The ac is very cold too
Ms.Tyrah is a customer service representative. She has great communication skills very understanding and compassionate . I gave her a five out of five. I wish I could’ve gave her more but she was very understanding and help me solve my problem thank you ms tyrah
I would like to say who ever the new lady is she is amazing her customer service is so professional and the way she was helping and assisting me in a timely manner was amazing thanks Tyrah you all need more employees like this .
Came in on 03/26/23 to see a unit and Tanya was very helpful and polite and she knew what she was talking about
Came and bought merchandise Tanya was very helpful
I came in today to ask about a storage unit and Tanya was very helpful and polite
I came in for a unit and Tanya was very very helpful on my god she was wonderful she give all the info I need it.
Latanya was very helpful I came in to buy some boxes she was very polite and greeting me when I walk in the door
Kim, Yolanda and Da'Kayla made my move out experience smooth. Everyone was extremely helpful plus knowledgeable of the move out process. Thanks for all of your help!
I came in yesterday to ask some questions about renting a unit, and I was helped by Ms Kim. She showed me some 10x10 to 10x15 spaces and explained to me how to use the key pad and expressed to me the hours the property was opened. She pointed out the cameras for security. I was very well treated with hostility by Ms. Kim who was also very knowledgeable and confident about everything she was saying. I hope to see her again and to deal with her every month. I’m certain that my property is good hands as long as she is at this location.
Nice & clean. Great climate control
This is one of the best location and the best service I have received from the public storage in my time dealings. Ms Serena is a very great person and runs a good location I will miss her and the kindness she gives to each customer I have seen her up top best customer service while I have been at the Jackson location.
Serena is the best!! I only use this storage facility because of her!!
wonderful place to store your things!! Serena is amazing and professional
Thanks to Ms. Serena, she not only helped me with a great deal but she had me straight away.
Thank you again from the bottom of my heart.
Terrell Lamar Byrd II
Serena is awesome and provides excellent customer service 😊
I was moving from one city to another and was overwhelmed. But but when I got to this location, Ms. Serena changed that for me. She was truly a big help. Customer service was outstanding and I would recommend anyone to this location. Thank you again Ms. Serena!
I have a chronic moving problem. I seem to find myself moving 1-3 times a year! So I often need a storage unit to stow away my furniture and belongings. Public Storage has been a wonderful solution for me. Miss Serena in the office at 2405 Jackson St is a DELIGHT and is so helpful! She helped me strategize what size storage room I would need and what the most cost-effective way to store my belongings would be. She also educated me on appropriate quotes for movers so that I wouldn’t be ripped off (I’m not originally from the area so this was much appreciated!)
Some may not like the hours of operation - if you’re a working professional and need access after 6pm, you might want to look elsewhere. I personally appreciate that there is ALWAYS a manager present to address needs and to ensure there aren’t break-ins.
There is also a loading dock for moving trucks and dollies for moving boxes from your car. Everything you could need!
I really enjoyed my rental process with my public storage! The manager, Serena was very helpful and pleasant. Serena made a stressful process a lot easier for me, I highly recommend this facility to future renters. Thx Ms. Serena!
Maxine very helpful and works very hard
Ms . Serena was very professional and helpful. She was very courteous and welcoming.
Serena was very nice and helpful made sure she took
of me. She needs a taise snd s promotion.
I love here! They have great customer service!!
Very helpful
Ms. Serena was Awesome. Enjoy her customer service and she was very helpful. We have 4 units on this property. I would recommend to anyone looking for good units and great customer service.
Just talk to Kim; I love the service at this public storage. Kim, just like Serena is Awesome.
If climate control means that you have a/c units on site; then I guess it is climate controlled.
The staff that works on site do as good of a job they can with the horrible support their management team provides.
1. Rarely carts are available to use for the customers.
2. There are several lights that are out and/or not working. The lights and covers in the elevators are absolutely disgusting. The expense to replace them are MINIMAL (+/- $10.00 each)
3. The hours of access are ridiculous! The renter can not access the property after 6:30. This is because they do not have any way to monitor and/or keep the homeless from spending the night in the building.
4. Rather than charging a lower rate because of the hours of access and the inability maintain the property properly.
5. Since I have leased storage space at this location the last 5+ years, the things they have done consistently are as follows;
A. Raised the rent every year.
B. No regular preventative maintenance of the facility.
C. Consistent/proper temperature throughout the facility.
Look elsewhere…they have just announced another rate increase as of August…the reason, I’m sure, because everyone else is doing it.
Thanks to Kim, she’s very nice and she makes sure you are very well well attended to and very polite.
Tamika was amazing. Very helpful and she always had an smile on her face! We were in such a hurry trying to solve an urgent problem and Tamika made it go smoothly for us, alleviating the stress we were in. Great experience. Thank you, Tamika!
Three years later... and we were reay to return the unit, but we live in another state. Ms. Kim and Ms. Natasha were absolutely great helping us out with information, as well as helping to instruct the person we hired to go empty the unit for us. Customer service was stellar!
This property needs improvement. Air conditioning is rarely working to keep the top floor from being unbearably hot, our lights didn’t work in the unit for months at a time, not very clean, and it gets crowded with the one elevator and two carts on the weekends. Needs to have a restroom on each floor. The management was mostly nice, but couldn’t do a lot to fix ongoing issues.
Ms’ Kim was a really nice lady she help me out with all my questions….. That what I look for when I come it to places is good customer service and she have it all!!! Really professional!!!!!!! Thank you Ms Kim!!!!!
The associate Mrs. Kim is very professional, courteous, knowledgeable and friendly
I appreciated the help and the service Kim did for me she was very helpful and sweet
Kim was amazing and went above and beyond for us the unit was clean and she was very helpful
Kim was amazing and very helpful.
Serena and Kim are beautiful customer service has a beautiful attitude when I come to y'all property off of Jackson St. thanks
I have used this storage facility for about two years and have had very positive experience with each staff person that helped me. Lately, for instance, Serena and Kim have been very kind and helpful over the course of two days of in and out.
Kim & Serena are amazing! So sweet & SO HELPFUL! Loved my experience! I truly appreciate them!
I was in need of a self storage unit immediately..
I came to this location and was pleasantly welcome by Serena. She not only took care of providing me with a unit that met my storage needs but also assisted me with understanding all terms and policies. She is the complete package... very professional, considerate, and attentive to the customer needs.
Thank you for making this one less stress I have to deal with during this transition. I gave five stars for excellent customer service skills.
Serena Sargent is a very professional and helpful employee of Public Storage. She is well knowledgeable of the rules and caught a mistake on my account and contacted me asap and worked to straighten it out. She's very personable and gives value to the company.
Ms. Serena is very helpful and knowledgeable!!
Very Nice and welcoming
Serena,
Very, very helpful. Her professional disposition is much appreciated. Very considered and knowledgeable of the operation, honest and straight forward.
I have experienced a number of liars and inconsidered people who have worked for Public Storage. Serena is a breath of fresh air.
JOHN FIELDS
Last minute move, Serena was great a lot of help. Thanks public Storage Great Rate
Serena is amazing .. we came in frustrated from w terrible day and found out that we were given an incorrect reservation.. she went above and beyond to assist us and offered multiple options to accommodate us…
I posted this on the W Gray page by mistake as my storage unit is on Jackson Street.
“I have had a storage unit here for about 15 years. In the past, there was never any consistency with the office person. Many times, the person was not there during operating hours. I want to applaud your current office person, Serena. She is always there and willing to assist with any of our questions or issues. Recently, I had an issue and she resolved it for me.This is the kind of employee that a company is blessed to have representing their company.
Thanks
Elaine Shirley
Ms.Serena is a pleasure to do business with
Ms.SERENA at public storage Jackson Location is the best! She actually cares and builds a rapport with her customers unlike most rude property managers.
The best CUSTOMER SERVICE I ever received is from Public Storage Jackson location, Serena is very kind, and always addresses any concerns we may have about the facility.
Serena at Public Storage Jackson location is very professional! Super Personable, very helpful. She makes sure to keep the unit clean and secure