Overall I absolutely love everything about the unit! From the deals, climate control, to the locks being provided, how easy everything was to complete without talking to anyone. I underestimated how much furniture I had and I was able to add additional units directly from my phone and access them immediately, which was super convenient.
What an amazing on experience. As a realtor I love a company that is flexible and goes above and bulbs for my clients.
Super courteous and very well maintained.
Gate code not working in building 2 this evening. Light has been out above my unity since I've moved in. Building isn't well maintained or maintenance gets pushed off to make it convenient for vendors putting customers at an inconvenience.
Updating from 1/1/26
Still no light fix. One day... (2/9)
Christina was excellent, exceptional and stellar in her customer service. Christina made our rental seamless and offered us the best deals possible for our storage needs.
Update still the worst place now both elevators are broken in building B. We can’t get to our unit. We have left multiple messages for manager and regional manager and no responses or no callbacks.
This is a horrible storage space. We started to rent back in July 2025 when we went to see our unit they informed us the lights are out but should be working by the end of the week. We understood and know sometimes things break and are usually repaired in a fair amount of time. Well fast forward to November then they are working after we have called every month and ask to speak to someone and constantly got voicemail and it was full. But we finally reached someone and they gave us a discount but we still said we need a light since we have a large unit. Then the end of December we needed to get in our unit. Well the elevator closest to our unit broken down so there was only one other elevator working in the building and on the other side and far from our unit. Again we gave it sometime but we went back and then the outside entry doors to let all customers into their units was broken and absolutely no one could get in. We went back the next day and still not working. Another customer was there and he was furious and was on the phone and kept getting sent to voicemails. We tried every day for a week and still nothing. Again called and still didn’t get any response back to our voicemails. That week later we finally had time and was able to get in the building and saw that the elevator was still broken. What made us so mad and decided we are leaving is that during that week I need to get in and get my stuff cause there entry gates didn’t work. I lost $5000 in business sales cause I could not get to my items. Also there is never anybody in the office. We are leaving the place and never returning and recommend TMS self storage. Please go there instead. Do not go with public storage.
Service was immaculate. Helped me figure out what unit I needed and got me moved in same day. Super helpful!!
Highly disappointed with this storage facility. Both elevators are currently out of order, and the exit gate is stuck open, which feels unsafe. My unit is not on the first floor and there is no stair access, making it impossible to access my belongings. This is not the first time the elevators have been broken. On a previous occasion, I was locked inside the facility, left a voicemail reporting the issue, and never received a response. Ongoing maintenance and safety concerns make this an unreliable place to store your belongings. I recommend finding another facility.
DO NOT USE THIS LOCATION. Never ever ever ever do your business as this location! They are impossible to communicate and get good service.
I lost my key during a move and it has been one hurdle after another to try to get the lock replaced.
The general customer service number gave me misinformation on when I could set appointment to get it done. I drove 1.5 hrs and took a half of day off of work to make the appointment and get it all taken care of. When I show up to appt the property manager said that door lock switches only happen once a month (a week later). I filled out paper work and paid for a new lock. She said she would call me when it was completed.
Never got a call.
Finally had some other time to come back out and when I call they say can’t find my paperwork and doesn’t look like lock has been cut/switched.
Lock changes is probably one of the most frequently requested services. Why is it so hard for someone to give the correct information and help me?!!
Easyyy to get a storage unit. Useless when you have an issue that you genuinely need their help to solve.
I’ve been leasing space here for a couple of years. Great location as it’s very close to where I live but as others have said it’s difficult to get in touch with anyone in the office. When you call you get the automated messages and if you leave messages, don’t expect a callback. I would have upgraded to a larger unit multiple times already but can’t ever seem to get anyone in person or on the phone. Always seems like there’s an issue with the elevators. Used to have several carts to use but last time I went there were two other people there and no available carts. The discounted pricing you get is really just a promotion. Expect increases to get you back up to the original price within a few months. If it wasn’t so close I’d look elsewhere. Definitely lots of room for improvement.
Will save the lengthy review and just tell you to go anywhere else that isn't public storage. As others have said, this location in particular never seems to have staff onsite during regular business hours (third time l've been here and doors were locked at 3pm). Customer service on the phone is absolute GARBAGE and no help trying to get in touch with someone onsite.
This facility is very well maintained. Thank you Felina for your great customer service, its great speaking to someone who actually knows the answers to my questions. This area is growing with more housing options are popping up so Im glad Public Storage is here.
The best storage facility we have ever used! We always felt safe, indoors, temperate climate, clean, loved the app! Would definitely recommend to anyone wanting to keep their storage in an exemplary facility.
Bait and switch. Warning you now…they pass along price increases every 2 months. Started out at $140 went to $160, then $180 and now $193 in 6 months. I’ve filed a complaint with the Better business bureau and Texas Attorney General office for Deceptive business practices. I’ve called and called you will never be able to reach a manager or get a return phone call back! Avoid this storage place at all cost! See screenshot of payments.
Thank you so much Felina, great customer service.
UPDATE… Was told 3 times in a week that lights are fixed. Went to move out of my unit today and guess what?!?! They are absolutely NOT FIXED!!! Pictures to prove once again that I’m not a liar. I’m not even a rude person. I’m just sick of the way this place runs business and treats customers.
MANAGEMENT IS A JOKE!!!! FIX YOUR LIGHTS!!!! QUIT BLAMING EACH OTHER!!!! Customers are allowed to get frustrated and upset when management does not do their job. This place just ignores you or hangs up on you!!! Then ignores your call when you try and callback. Been a customer for multiple years. Have 2 units and never really had any issues. You learn to bring your own cart because the ones on sight are never available. You learn to not get frustrated when the elevators are down. You learn that your bill will go up and up and up. Our rent has more than doubled on both units in 3 years!!! We adapted to their maintenance issues very well and dealt with the ridiculous pricing. BUT when you come across an issue and they refuse to acknowledge it, going on now for 14 months you start to get angry. I have heard every excuse possible. I have learned that there is no communication and each manager (yes there’s multiple) blames it on the other one. I have heard 3 stories in 7 days and it’s always different. All I’m asking for is the lights to be fixed by my unit. Multiple lights down the hallway are out and they will not fix them. You CANNOT SEE ANYTHING by my unit. Said they put in a work orders and there’s nothing else they can do. I have to bring my own lights, my own cart, and hope the elevators are working. I’m not sure how this place gets so many stars!! Do yourself a favor and go somewhere else!!
STAY AWAY!!!!!! MANAGEMENT AND CUSTOMER SERVICE IS THE WORST!!! There are many storage places in this area. GO SUPPORT THEM!! Been a customer for 3+ years. Actually have 2 units. So I can say I was a happy customer minus 1 ongoing issue with this facility for multiple months. I have called, put in work orders, complained. It gets you no where. On site managers are never on site. Managers tell you one thing and then another manager tells another thing. I have been given multiple numbers to call and it's always the same thing. No one is willing to help. No one is willing to try . They literally blame it on each other. It's all about the $$$$. If you do choose this place here's what to expect... Your bill goes up nearly every month. Be prepared to take your own carts. Be prepared for elevators to not work. Be prepared to be lied to by managers when you have a issue with any of the above. Be prepared to be called names and hung up on.
JUST GO SOMEWHERE ELSE!!! PS Other places are cheaper and have better facilities!!
I visited the property on Friday because I needed a storage space for when I move out of state later this month, and I wasn't sure what I needed. I've never done this before, and when I went to the property, I was impressed on how secure and clean it was. Felina showed me three different sized units. So now, when I come at the end of the month, I will know what I will need. I appreciated her and her service so much because I was nervous on what to choose, and worried about choosing the wrong one. With Felina's help, I feel so much better knowing my belongings will be safe.
The customer service at Public Storage is AMAZING. The way Christina listened to what i needed and how dedicated she was to making sure I was satisfied was PERFECT. Definitely go see her at this location if you need storage.
Very helpful staff. Helped me find the right size unit for my junk while I am working on cleaning out my garage.
I am so used to the smaller locations that when I visited this one I was overwhelmed, the nice lady Felina took away my anxiousness, I’m so glad she showed me around, she was very patient with me and explained very well how this location operated . This place is huge!!! Even though I didn’t get a unit, I will be returning with confidence.
Best place for all your storage needs! Felina was super helpful and showed me sooo many unit options. Wonderful experience with her there!
Felina and Cristina at the front were great help and very communicative in helping me rent a unit. Will be back if I ever need another.
Feleenia was awesome today!!!! Knowledgeable, helpful and friendly! Great pricing! Facility very clean!!!
Office hours not posted. Google says 6am to 9pm. Someone finally came strolling in about 10am. The chat in the app tells me it’s by appointment only???
On top of that no elevators work
Couldn’t access Gate B. Said to speak to management. The door was locked. Knocked and tried calling all the numbers provided. Gate A was accessible. Went into there and found the office bathroom. Tried knocking on that door. Heard the phone ringing. This was at 5pm. Things in my car that can’t stay in there for temperature reasons. There was no communication. Assume they didn’t know about the gate at the time. Even tried to press the buttons on the gate entry. What are we suppose to do in these situations? When there is no number or information for use to go off of. Didn’t know that the property manager went on break. The other gentleman that was there had hired movers. And could access the gate either.
Can’t access my storage while my movers are here waiting so I’m wasting time and money and there’s no onsite team to help. This is horrible service! I called mangers twice and no answer.
The on-line procedure was a little confusing and had me scratching my head. So, after I made a reservation, I went to the the facility and worked with a real person to get set up. She was very helpful. Five stars for her, three stars for the website.
Felina was very helpful and showed me around the units. She was very kind and explained everything so well. Definitely ask for her for your storage needs!
Great customer service from felina and Cristina. Helped with everything and made sure we had everything we needed
Everyone is so nice and friendly! They are efficient as well.
Christina was very helpful in the renting process and provided great customer service.
Very pleased with my moving in experience. Had to figure out everything online as mostly online ordering. Received the entry code the day of move in so feel safe knowing excellent security and comfortable temperature is really nice and to drive inside was a different experience so that was pretty cool.
Was able to talk to the office a few times. Also received a welcome call before moving in and went over the same things in the video they have online. So that’s a great A+
Super easy to sign up for a unit and front office ladies were very helpful
Great storage facility! Very clean and super nice management.
Amazing staff very knowledgeable and helpful 10 million 🌟 🤩 ⭐️ 🌠 💫 🌃 🌟 🤩
Christina was great to work with, helping us move from one unit to a bigger one.
Christina at the Double Eagle Blvd Public Storage company made our rental experience an absolute breeze! She answered all our questions, went above and beyond to make the whole process of renting and accessing our unit so easy,,and she was so helpful in moving us up to a larger size unit when it turned out that I had miscalculated the size we would need! The facility itself is clean and new, recommend this place to everyone!
This Public Storage location is conveniently located near Justin TX and Harriet Creek housing development. Everything I needed was conveniently located, including moving carts. The elevator was easy to use and large enough for large loads, which lessened the amount of trips I had to take to my unit located on the 3rd floor. The staff is very friendly and helpful. My move-in went smooth and I had to change my move-in date to a sooner date than expected. The whole process was easy and the unit was clean and ready when I got there.
Having the app to use to help getting into the building and conducting business with payments is a real bonus. I highly recommend this location if you need a smooth easy time with a storage unit.
Christina & Felina were so helpful and patient with me and showed me around the property looking at various units while I made a decision. They both answered every question and rented me the perfect unit where I will be storing personal items for a long time. Thank you!
My experience so far has been awesome with this location...Everything has been smooth..
Christina the manager was very polite and accommodating to me. She took time to walk me to my unit and helped me navigate. She even brought me a buggy for my things. She is such a joy to be around and helped me feel safe. I can’t say enough good things about her. God bless
Christopher was super helpful with showing us the available unit locations and answered ALL my questions. Very nice storage units and clean location.
Chris and the staff were very friendly. Fast, and efficiently done. Thanks!
They raise my rent almost every month. Their app is trash and will not allow me to make my monthly payment resulting in late fees. Every time I call, there is no one available to assist me. The elevators are out of service almost every time I need to access my unit. I was even locked in the building for over an hour on 11/17/22 due to the code box malfunctioning. If I had another choice I would not use Public Storage!
I rented a unit here but wanted to get a bigger unit, I called 3 times and my mother called a few times, we both left voicemails and no call back. We waited over a week. I scheduled a move out date on the app and immediately got a call, i told the lady what happened and got no apology. I do not recommend this place solely on the poor customer service.
Rebecca at the Double Eagle location went way above and beyond both times I needed help- she was very kind and got everything taken care of!
Rebecca was Awesome!! Come and see her at the double eagle location she will get you taken care of!!
Rebecca was very patient and helpful, although she was busy with her work, she still took the time to answer the few questions I had, I truly appreciate how patient and thoughtful she was in answering my questions!
Property management Rebecca at double eagle was very helpful by helping. she went above and beyond to help me open my storage unit that was Jaime for me to be able to get my stuffs. I’m very grateful for her.❤️🙏
I just moved to the area and had been comparing the local facilities. Public storage is the cleanest option by far and I feel very confident my items will be secure. The climate control is very nice along with how well lit the building is.
Can never get a hold of anyone. They don’t answer the phone and there’s never anyone in the building. We have actually waited outside and no one ever comes. Went on different days, at different times and still can’t get a hold of anyone. I have also left voicemails and never get a callback.
Awesome customer service. Extremely clean. The staff goes above and beyond to assist you.
Misty is this reason I choose this public storage! You can tell she’s such an incredible manager and does her job so well! I highly recommend this location and working directly with her if you can.
The staff was extremely helpful, polite, and accommodating. I was especially pleased with the service provided by Misty & Jessica at the Fort Worth Double Eagle location (#27653).
I really like this facility! It is nice and secure. The staff are great. The manager Misty is always available and so helpful. I cannot describe how great it is to feel like I can always get helped and get in touch.
This storage facility is really nice and secure. I also find the property manager Misty to be very helpful. She almost always answers the phone immediately if I ever need anything. She really seems to work hard and care a lot about customers. It makes me feel that much better to keep my things in storage there, because I can trust Misty.
My experience here has been great. From the very first day I called the property manager Misty to ask about the facility over a year ago, she was so kind, professional, and very patient. She helped me a lot and was So much nicer than other properties I called. On move in day she was very available to me and helped me with anything I needed! She really went above and beyond. I also saw her walking the property and very carefully paying attention to all the facilities to make sure everything was safe. I just thought she was amazing. Over this year, any time there were any questions or issues at all, she was always very available to me by phone and so sweet. It has been over a year and even when there have been price increases, she really cared and went above and beyond to help. It is such a relief to know she is the manager and that my belongings are in great hands! Totally recommend this location. Plus it is a super nice and secure facility!
Raised the price 6 months after choosing them. Apparently, the contract states the earliest they can increase the rent is 6 months, so they were just waiting to raise it as soon as possible. Only gave a second star because the guy I talked to in December was very understanding & apologetic and gave me another 3 months at my initial price. Spoke to Misty after those 3 months, and she was pretty rude about it and insisted there was nothing they would do to help. Moving out soon because of this.
Great place! Friendly manager Misty.
The facility is fantastic. Controlled environment and super clean. I am very satisfied with the security onsite. Misty was great at helping me with renting a storage unit. She found me the storage unit to fit my needs and walked me through the process. I highly recommend getting a storage unit at this location. It is an easy location to get to and right off 114 close to the Texas Motor Speedway. I appreciate your help Misty. Big Thanks!
They raise the rent price every few months and disable your gate entry access if you're a couple days late on a payment, effectively locking you out long before their contract states. They also require you to purchase their insurance plan and a new lock, even if you're just switching units. Finally, all the elevators and access/exit doors are operated via bluetooth and a phone app, but there's no cell service inside the building, so you have to manually enter an 8 digit code to use them. At least the temperature inside doesn't seem to exceed about 80 degrees in the summer.
Raised my unit cost by $35 a month and no one is ever at the office when I go up there. Can’t even get help with a lost key since no one answers the phone
Very nice lady at front desk. She was very knowledgeable!
Pros: you can drive inside bldg. Semi-airconditioned.
Cons: no carts in bldg B. Dirty elevators. Semi-airconditioned. Closes at 9 pm. App to open doors only works to get in bldg. All other access doors and elevators have to have the access code typed in every time.
Misty is amazing. She helped my wife get through everything and made sure all questions were answered!! Clean facility and nicely taken care of!!
Thanks Misty for helping with my newest storage issue, needing more storage is a good thing, right? 😊
Excellent customer service! Love this location! Misty is amazing!
Absolutely love this location. I have multiple units. It’s super clean and safe. Very very nice. Misty is amazing. She is super helpful and wonderful to work with. Highly recommend.
Such a bad first experience. Got there with our stuff all ready access code would not work, app would not work. No one would answer. Waiting on a resolution but HORRIBLE first impression.
Misty I don't know if she will see this Review ,but I want you to know I really appreciate ,how you are always so professional and helpful thank you
Made it easy to get and change the unit.
Misty is awesome!! She explained all!!! A+ service
Misty is great! Location is new and clean and very secure. Misty is very helpful with any questions you might have plus she will make sure you get the right size.
Good location. Exceptional staff (Misty).
Easy access to this location. It is clean and well lit. Have had good experiences because of Misty's assistance. She has been very helpful in answering all my questions and providing guidance/resolutions for my issues or concerns. She is very nice, patient and very considerate of the needs of the renters.
Misty is such a great helper! She does amazing and is just so sweet! Thank you so much for your help!
Clean, well run facility.
Everything was good into i went and couldn’t get to the 3 floor to my storage because the elevator wasn’t working!! Also there isn’t any way to contact anybody after office hours so i was basically stuck in the storage till someone else came and no it wasn’t after hours ! I paid the movers to come get my stuff out the storage and still had to pay them even though the elevator wasn’t working
The customer service at this public storage are amazing. Misty, in particular, is always friendly and extremely knowledgeable when it comes to helping me with my needs. She makes sure that everything I need is taken care of quickly and correctly, no matter how simple or complex my needs may be. She's very patient and accommodating when it comes to figuring out what works best for me, which is so helpful considering the competitive market for storage units in my area. Each time I have interacted with her and the other staff at this establishment has been pleasant and stress-free – making me feel like a valued customer. Everything is always spot free and feels like a new building every time I walk in.
They are very reasonable and secured really well
Misty in the front office is AWESOME!!! I TOTALLY recommend this location to anyone looking for storage!! Very helpful with location of unit, supplies and dollies.
This the best place to store your things. This location has very low prices and a great staff!
Great customer service, Aaliyah, Sandy & Misty were amazing!
Great experience with this facility
Sabdy and staff are helpful and nice
I would strongly stay with these storage units. They will overcharge you and legally not let you to your belongings
The best place I've stored anything, seriously.
I know that some may think "it's just a storage place...", but I've moved A LOT in my life for various schooling, work and other business functions, as well as seen my family have storage in a number of places.
Location off 114 and Double Eagle make it insanely easy to get to and out of without traffic troubles, even with moving trucks or trailers. Huge bay doors so you never have to get wet if it's raining
Prices are reasonable, the office people are friendly and the manager Sandy is awesome. Carts available to sign out when the office is open to make moving things easier. Haven't had an issue with the gates working, clean facility and haven't seen a single rodent or spider (HUGE PLUS for knowing nothing is there to maybe bite you after stuff has been stored for a long time)
I frequent the facility often due to moving things in and out or just for storing equipment that doesn't fit at my home.
If you're going to rent storage and deciding between various locations nearby, this is the one!
Awesome Job! Sarah she knew exactly wanted and knows how much the unit was down the cents. Thank you so much for the customer service!!!
Ms Sandy and Ms Sara 10 🤩
Customer service team is excellent. Team communicates in a courteous and professional manner. Building is uncluttered, tidy and well light. Carts are available during business hours. Storage units are clean. All points show that customers are their #1 priority.
Ms.Kay was very personable and helpful. I will definitely recommend this location.
Cost effective new storage! Welcoming staff
Janet and Sandy were absolutely awesome, prices are great and love the conversation. Very clean facility. I would recommends this Public Storage.
Excellent service from Ms Sandy recommend to everyone!!!!
Property is immaculate and taken care by the staff impeccably. Janet was amazing today and if you need storage this is the place to go.
Great service and welcoming employees. Sandy and Rachel were amazing and very helpful!
The girls are awesome and this is high tech storage
Great experience with the ladies Sandy , Janet and Pam and the most clean and customer friendly storage place I have stored at.
Always the best experience with the staff and property and a shout out to all the work they have done the remodel looks fantastic
First time storage renter the ladies Sandy and Pam were very helpful and informative would recommend
The ladies were awesome in helping me get an additional unit!!! Great facility and very clean!! Thank you!
Amber and Sandy clearly stated all of the terms, conditions, hours and policies at Public storage. They have great attitudes and I look forward to seeing them again
I had the best experience with Sandy and Lashanda…they got me exactly what I needed and for a really fair price. These past couple of days have been a tornado. They definitely made me feel like family. When I say UHAUL WHO because PUBLIC STORAGE IS THE PLACE TO BE. Make sure you go and check them out they are all smiles and full of jokes:)
WOW!! First off, this unit is CLEAN! The staff, namely Sandy was amazing. She was incredibly helpful, walked us through everything we needed and she made everything super easy for us!
I f——in love the people at this place, they’re amazing.
Sandy and lashanda did an amazing job and they were very helpful and this place is recommended.
Great experience—clean facility, friendly staff. Juan was very polite and helpful, assisted me in figuring out which unit I needed. Would recommend.
These people here are the most awesome people you want to do business with, Rey you were amazing, very clean, very professional, my wife has a storage and I have a storage on a different floor, and both floors are very clean, thank you too all of you there
Janet Rey Juan are absolutely amazing!!
This office staff is amazing and so helpful!! Thank you!
Great facility, and the staff is super friendly.
She was an amazing help would recommend everybody to come here
Janet was amazing! She helped us get our rental and made it a nice and easy process. I highly recommend Janet and the ladies that assisted her.