The manager at this location is very good!!!
I have been at this location for 5 years and access is very good. I feel my property is secure at all times.
Everyone was very helpful highly recommend
Wendy at the counter does a great job. Good value.
They are doing a great job ! Wendy is great over there!
Very helpful I had many questions and many issues with the application in the website and he straightened everything out very quickly
Got there at 9:00am thinking they were open but really ooen at 9:30am. Guy was there and was more then happy to help me transfer one of my covered parking to a larger one. Get customer service is hard to find but they have it.
Easy process. Katelyn was helpful and knew her stuff. She showed us the spot and got us in and out fast. Highly recommend
Michael was very helpful with the whole process of adding an extra storage unit to my current one, it was very seamless with everything that I needed.
Paul was very helpful nice person.
Wonderful! Paul met me at my vehicle and welcomed me to Public Storage based on an online reservation I had made earlier in the day.
Very helpful and knowledgeable. Great servive
Great experience loaded everything into the perfect size storage, no issues, helpful staff.
Catlyn was very friendly and helpful. A very pleasant experience!
I had the best experience the young lady that took care of me the day that I got my storage Caitlin was so knowledgeable and so patient very helpful she took care of me made sure that I got what I was looking for in the storage. I would recommend anyone to use you guys. Thanks for your professionalism.
Wendy has helped us numerous times over the past 3 weeks and always does more to help than you would expect. Thanks so much Wendy!!!
Public Storage is great! Zack was even greater! Zack got us moved to a more affordable unit that housed my vehicle. He then escorted us to the new unit which was really helpful considering the size of the property! Public Storage is a very safe, clean, and friendly place to store things that are important to you.
Very easy process, great staff, great prices. Highly recommend.
They are very nice. Such an easy process.
Paul was absolutely amazing during our storage vacate. Top-notch customer service.
Reggie is a lifesaver! He gave me the best service I have ever had at a storage facility. Not only did he help me look at all the storage units, but he helped me find a covered parking spot for my car. He is very professional and gives his clients the best service. He wants to make sure you have all the available options and understand everything so that you are satisfied. You have a wonderful employee working here. Cheers!
I was lucky enough to get a covered parking spot for my 34’ RV. The gentleman helping me took me to see the spot and was very helpful. I appreciate him taking the time to answer all my questions. He did an outstanding job and I highly recommend this PS location!
I was calling to see if I could get a reduction in cost on my monthly rent. They did reduce it but also mentioned another spot opened up that I could swap over too and start a new rent and saved me over $200 a month, Paul was a great help.
This has been a great place to store my things! I had an issue and they were able to resolve it for me. Thanks team!
We have 2 storage units at this location - the staff is professional and friendly, and the location is convenient, clean and maintained. A special thank you to Paul for assisting us with our second unit today, you were knowledgeable, kind and very thorough!
Great and amazing customer service 👏
Everything is great 👍
The place and the price and everything
The team work is very very great they did everything for me nice and fast and easy in no time. Really thank you 😊
Caitlin was a great help!
She made my rental experience seemless and you can tell that she knows her stuff. I remember her from a long time ago when I rented 2 spots before. So if you need great help in the Keller area, Caitlin is the one to see for any of y'alls storage need.
Met with Zach today and he was very knowledgeable, professional, and courteous! He helped determine which unit would work best for my needs. His customer service was exemplary!
Wendy and Zak were great and friendly. Great job!
As for the Corporation itself, price increases are crazy high and not loyal to long time customers. This is the Corporate side and not the people at the Keller location as their hands are tied on pricing, etc.
Excellent customer service - fast, friendly, super-helpful!
Wendy was the best. Your 5 star needs to go 100 Stars Thank you
This is an edit of my previous review. I had a billing issue that left me seething but the staff from the local store reached out promptly after I posted and we worked out a reasonable arrangement. I'm very impressed by the promptness, sincere concern, and eagerness to work with me. Most companies these days don't care about their customers or image at all. I incorrectly assumed that of Public Storage and am glad to be proven wrong. If you have an issue, contact the store directly. Apparently they want to work with their customers and are willing to compromise.
Great customer derive from Amanda!
Amanda was wonderful to work with. She let me look at the space I needed to make sure it would work for my camper trailer. She was great to work with.
Amanda was so helpful getting my storage account taken care of today! Thank you!
Reserving and getting the unit was great.
Amanda was very helpful and walked me through everything!
Wendy and Amanda did a phenomenal job and got me into my unit without any issues. Yall are the best and appreciate you greatly!
Thank you so much to Amanda!! She was the sweetest with helping us with our unit.
Amanda was so nice. We have a unit here and we were wanting to change which card was on file. She was sweet and helpful and did it all so quick and easy. It’s just not always like that anymore when you need help with things. I liked being able to talk to someone versus clicking through apps. Appreciate this business!
Amanda was great customer service advocate for Public Storage
Wendy was amazing!! Super helpful!!
Amanda was fantastic! Great experience. Highly recommend her.
I like the units and security. There is a consistent presence of Staff and they are on top of the moving in and out activities. The Staff is really great. What I don't like is that the price you start with basically doubles in a matter of 3-4 months. As a long-term renter for my business supplies, I have to move units about 3 times a year to reset the price hike.
Aliyah and Amanda Rock! They made my complicated questions super easy.
Wendy and Michelle were absolutely amazing! Both ladies were extremely helpful in helping me to find the best unit to suit my needs. Very pleased and excited to move in soon!
Amanda was instrumental in helping me resolve issues with my account. She helped me with a smile on her face and a great attitude.
The ladies there were very professional, kind, prompt, and willing to go the extra mile. The first unit didn’t suit my needs, we quickly and easily found one that did. Excellent Job!
Amanda & Michelle absolutely ROCK!! I had a hard time signing up for service and they went above and beyond to get me set up. Thanks!!!!
I like this place , is very convenient and everyone was very helpful!!
Great service setting up my rental.
Bradley at the PUBLIC STORAGE on Keller Haslett is one of the best employees I have encountered in a long time! Customer Service was over the top! I highly recommend this place for Storage!
Great customer service! I rented the wrong type of unit and Diana stayed late to help me out. Very much appreciated!
Brittany was fantastic. Made a difficult event for me as easy as possible. Great customer interaction and service!
Made a reservation online Brittany gave me a call to confirm and I showed up to sign some paperwork and that was it easy experience with the best experience I've ever had
I was furious at first because I was told that there was a space available that wasn't actually available but Brittany help me find a place that was even more accommodating than those spots that I was looking for she took her time to show me around the facility and even gave me multiple options to choose from that girl needs a raise
Reggie is awesome, extremely helpful
But get that man a golf cart!
Great experience with public storage, very easy process at an affordable price. Very clean and well ran. Highly recommend!!
10/10 recommend this place. They are very efficient with how they rent and run the place like it’s their own. They do rent increases which kinda sucks but they do give options to lower it or move around property which is nice
Diana helped us find what was a great storage unit for our boat but when we got there it wouldn’t work for our boat trailer. Brittany patiently worked with us to look at numerous units. It was a hot day here in Texas, she was very helpful and understood our predicament. We ultimately found a great covered space that worked out well for our long boat. Thanks so much!!
Reggie was great. Personable and knowledgeable. Hard to find good customer service but this was great
Very helpful and well run. The unit is fine and will suit our needs although a 10x10 seems to be really more like a 10x8 when measured.
Needed a storage unit and this place and employees have been great.
Diana is an angel! Best customer service! I wish it was this way everywhere! The rental experience here is superior!
Diana and Reggie took care of my needs in a timely manner. This location has an awesome team.
Diana was super friendly and extremely helpful.
Fantastic! Love the staff clean and reasonably priced. Great deal.
Two words! Awe….. wait for it …. Some!! The whole crew is very accommodating with creative solutions to my needs! Thank you!!
Everyone working there was amazing to work with and made my process super easy and without stress!! They will definitely be my go to.
Wow talk about customer service. I would give this place 6 stars if I could. Shout out to Diana and Leah. They are all stars.
It was windy and raining on the day that we were getting our storage unit and we couldn’t decide between an indoor or outside unit. We had to look at several units and Diana was extremely helpful. She never complained, was very pleasant throughout the process, and offered many insightful suggestions. We’re grateful that we were able to get exactly what we needed.
Great service. Went out of their way to get me set up at the very end of the day.
Diana was amazing and so helpful. If you need a storage talk to her.
AMAZING PEOPLE AND AMAZING CUSTOMER SERVICE! Diana and Allyiah are a force to be reckoned with. Not only did they give me amazing rate on parking spots for my fleet of vehicles but helped me out when I was in a bind. The amount of kindness here is unparalleled with great pricing. RENT HERE!
Highly recommend working with Diane, she listened to what I needed and made sure I got the best storage space for my needs.
Diana was awesome! Thanks for the help
Diana is great for all my needs always helpful and always smiling never shows a bad mood
Love it
Diana is so helpful and knowledgeable. So glad I came to her. Outstanding service
Convenient and safe at a value. No complaints!
Service was wonderful! Clean units with amazing customer service. Diana is an example of someone who seeks to please the customer to save them the most money and be sure they are satisfied. Keep it up!
I reserved a 11x30 covered parking space to park a boat. Reggie went above and beyond to help me find the right spot. It took several drives on the property to test lot sizes to see if the boat + trailer tongue could fit in. We tried a 24 ft - no, then 25 ft - no, finally we tried a 30 ft and it fit great. Reggie didn’t have to spend 30 minutes showing me different parking spaces. He also helped me get discounts that were offered with online reservations only. The in office price was higher — Reggie showed me how to get the best deal. Thanks Reggie!!
Diana is the best! She always puts the customer first!
Very easy to sign up! Great service by Diana!
Diana was very professional and made the process for getting storage unit easy and efficient. She answered all of our questions.
Diana is the sweetest, most helpful person! This place is large with lots of storage options, including RVs. The Security is like Fort Knox. It’s a very clean, well kempt property.
Diana was so very helpful! Much appreciated!
I want to take this time out to thank Reggie, one of your public storage associates. He went above and beyond to help me find the perfect space for my Semi truck. Also, he was very knowledgeable in explaining all of the details about the services along with the understanding of the contract portion. Reggie also advise and helped me with the public storage app which is very nice to have thanks.
We had a great experience with Public Storage in Keller. Diana was a big help in finding us exactly what we needed for our move. The process was quick and simple. Thanks for looking out for us.
Prompt, detailed service! Positive attitudes and easy to work with Diana and Carli!
I love the attitude of all the employees they was very helpful funny and patient. Awesome carli, regge, and Dana or simply amazing fast and helpful
Carli and Diana were great! Helpful and very knowledgeable about the property.
Awesome customer service provide and made it so easy for me to transfer unit. Reggie was extremely helpful and took care of everything for me. Great service by the team!
wonderful young man very helpful and efficient
Showed me options, selected space and completed paperwork with professionalism. Appreciate the effort on speed of sign up. Now we will experience using and update on that later but expecting same good experiences.
Reggie was outstanding!!! He was very professional and helpful.
He really took great care of me!!!
Reggie - my man had the patience of the lifetime. I have a trailer which I do not know how to back up and he helped me a bunch.
Ms. Amanda was really good at helping me out with the accusations of 1 more space for me to rent here at Public Storage, thank you very much for all your help Ms. Amanda
Amanda was awesome! Hot day and still showed us lots of options!! Thank you!
Amanda did great helping me find a spot and one that got in my budget.
Great service from Amanda
Awesome service and great secure storage facility
Diana and Reggie are outstanding
Reggie did a great job helping me rent a new space!
Very helpful and friendly staff. Went above and beyond to help.
Amanda is so wonderful she showed me the property the beautiful pond she has a very outgoing personality and she's very very helpful I highly recommend this property. And I give Amanda a 5 star because she has she has just a very very good professional and wonderful personality.
Hi, Amanda did a good job helping me get a storage unit today. She was able to get me the discount and was very helping me all the way through.
Please ask for Amanda when ever you come to Public Storage.
Winston
Amanda was very supportive and answered every question I had 10/10 service
Amanda and Diana were amazing! We have moved a couple of times for personal choice and they have exceptional customer service and compassion for the circumstances!!! Thank you both so much!!!
Reggie and Diana were very helpful. Needed a bigger space and they handled the move well.
Normally I don't bother writing reviews but I must make an exception this time. The efforts that Diana made for us to find the right storage unit needs praising. Super friendly, patient, and helpful, she even went the extra mile to request a temporary rate reduction on our older unit to help transition to the new one. She is a true asset to Public Storage and the reason why you will have repeat customers. Thank you very much Diana. The staff at Public Storage on 4874 Keller-Haslet Rd is the best I ever met.
Reggie is awesome! Thanks for great service!
Reggie is a lifesaver! He gave me the best service I have ever had at a storage facility. Not only did he help me look at all the storage units, but he helped me find a covered parking spot for my car. He is very professional and gives his clients the best service. He wants to make sure you have all the available options and understand everything so that you are satisfied. You have a wonderful employee working here. Cheers!
Diana and Reggie were very helpful. They both insure that got the best space for the best price
Amanda was freakin awesome and helpful..
Reggie is awesome! Super helpful.
Wonderful service from Amanda!!
Amanda she very nice and very helpful thank .
Public Storage Staff at this location are great. Reggie helped me get a unit and showed me the property. He was very knowledgeable and friendly explaining the terms of the process for getting the unit. he went above and beyond to help. Amanda was also very helpful.
Love this storage place, Reggie was amazing, he was very helpful, great service. He took his time to look for the perfect unit for me.
Amanda was very patient and friendly. She showed me a few parking spaces and made until I found the perfect one for my travel trailer. Everyone is very nice and knowledgeable here. She made sure I got a good deal.
Amanda found me a great space at a reasonable price.
After stating my concerns about the rent increase public storage rolled it back for the next 3 months. Thank you for contacting me and helping me out.
Amanda, Diana and Reggie were great! They made it so easy.
Reggie and Amanda were so great. They both are so sweet and helpful. They made this experience a breeze. I highly recommend doing business here.
AMANDA was the best! She called and confirmed with me and made sure she would be in the office when I arrived from Phoenix AZ. She showed me around the storage complex and made sure I was comfortable navigating my uhaul trailer through. I have worked in customer service and my experience with Amanda was top notch.
Reggie and Amanda provided expert assistance in the selection of the right unit for us. They did not try to oversell us. Dawn
Diana knows me and is always super great when I come in.
When my auto pay card expired and the app didn’t update it. She took care of me like a rockstar!
Amanda was great. She was very patient and helped us work through a problem with the reservation system that almost caused us to cancel. She's very personable and has great customer service.
Amanda was great! Very nice and accommodating.
Reggie listened to our needs and showed us a few options. He is very polite and personable. He even told us which way would be the best price. The facility is clean and seems to be very secure. Thanks Reggie!
Wonderful staff super helpful and super clean property
Great place! Great people!
Amanda was so incredibly helpful! I walked in and was greeted and showed around. So quick and friendly!
Ashlyn and Amanda were extremely helpful and sweet to us! They made the storage experience very easy and quick. Would come back!
Diana is the best!! got me set up with no problem these office is the best
I already had an uncovered space for about 4 years. On my way home from the lake with my boat. I called ahead and was able to switch from an uncovered space to to a covered space. Aaliyah and Ashley were very helpful and friendly. Aaliyah even took me to see the covered spaces currently available and even helped me to back my boat into the space I chose. The transaction was seamless and completed in a timely manner so I could continue enjoying the rest of my Saturday with my family. Great job ladies! - Edward
Ashlyn and Aaliyah were great!
The ladies I worked with were very helpful, Aaliyah and Diana. Thank you!!
I find this storage facility to be the best in Texas, with an exceptional professionalism and passion to people they encounter. I will recommend all my friends and colleagues to this facility,
Great service. Highly recommend
I cannot rave enough about the personnel at this location. Diana has been the most helpful and so thorough with each reservation we have secured at her location. She definitely goes above and beyond to make sure move-in day is as seamless as possible! Huge Kudos to Diana from The Lyric at Keller Center Stage Team!!
Excellent friendly service by Diane. She knows her stuff!
The helpful staff at the Keller Haslet Public Storage made a tough situation much easier with their guidance and support. Heavily recommend!
Aaliyah great help, went above and beyond to help us out
We have had a wonderful experience with this Public Storage location the last few years. Aaliyah and Diana were very kind and helpful. We have a unique situation living overseas and trying to figure out the best way to move our goods currently in storage to the East coast. They listened and were very accommodating with the options we have to make this move possible.
Diana was amazing! She helped us through a difficult situation after we had to leave a facility for remodeling. Thanks Diana!
Diana was extremely helpful! Definitely ask for her.
Diana was amazing & helped get me in the perfect location for my stuff. Her personality and attention to detail is fantastic! Thank you for having such a wonderful person to work with!!
They deserve to throw a pie in someones face. Excellent customer service from Lia and Diane.
Aaliyah was super thorough and helpful. Made the process super easy!
Great customer service and very informative. Awesome experience! We found the perfect spot.
Always have a good experience with Public Storage. Ashlyn went above and beyond to get me the best unit at the best price. Her and Diana always greet me with a friendly smile and are just a joy! 😊 Highly recommend
Excellent customer service! Thank you, Diana!!
Customer Service: I just signed up for a covered parking space. Ashlyn was so helpful and great to work with. She explained the access hours and all other conditions very well, which seem reasonable to ensure all space users have a safe place to store their items. I look forward to using this space to meet my storage needs.
Ashley was amazing my unit was to small and she immediately assisted in getting the right size unit.
Thank you so much.
Diana was so helpful & listened to our needs! She was so friendly!
Joseph was awesome and worked very easily. Made sure everything was explained easily.
Diana was very helpful she help me to do my reservation online she was very personable friendly outgoing All that you could ever ask for thank you so much for employees like her stay in the middle
I rented my 5x10 space to store items for my business. Ashlyn was so nice and found me a bigger space 10x10 for less money a month. I was so happy it was exactly what I wanted. It was in a climate controlled building on the second floor. Ashlyn listened to my needs as customer. This doesn't happen often in today's world. I'm a very happy customer thanks to a great employee Ashlyn and super impressed with Public Storage..
Public storage has been a second home on and off for the past 10 years. A huge thanks to Diana, Ashly and Joseph for their great care.
This place is great, Diana was a pleasure to work with and really helped me and my fiancé in getting the unit we needed!
Diana was awesome. What an asset to the company. That woman needs a raise!!!!!!! 10 million stars
Diana is so great and accommodating with me needs.
Diane is awesome! Helped me find a great spot for my RV and went above and beyond my expectations.
Diane and Lashonda are wonderful....process was quick and smooth👍🏾
Thank you for the great customer service!!
GM Diana and stuff are unbelievably courteous and helpful!
Thank you so much to ** Diana and LaShonda at 4874 Keller Hicks Road location!
Massive complex covered parking uncovered parking climate control you name it they have it nice service as well.
Lashanda was very helpful and showed me options to meet my needs.
Diana was very helpful! I lost the keys to the lock on my unit and she helped me get the lock off, saving me a ton of money on a locksmith!
Diana has been very helpful with the whole process and was very patient with taking us to different storages to show us what they look like
Diana was so helpful! It’s also so convenient and everyone’s friendly and accommodating.
..haven't had any problems yet.keep up the good work P.S!
Diana was awesome. Really great customer service. Highly recommend public storage of Keller-Haslet.
Becky had great customer service and got us a good deal on our units!