Very clean, very nice storage facilities! John was wonderful
Such a great experience, I highly recommend seeing John.
This is a great facility and John was a huge help.
Matthew at this Roanoke location was great!! Such a cool dude who knows what he was doing.
I got a unit that was too small, and he had no problem helping me transfer up to a larger size. It was such a smooth process. Thanks Matthew!
I love this place john and rod are the sweetest people especially when you’re an anxious person like me the prices are great (especially if you book online first) I ended up leaving my keys to my unit and they helped me out which they absolutely didn’t have to do but WILL recommend this place to anyone that is moving soon or in the future
Loved being able to walk into the facility and talk to actual people. The office and facilities are new and clean. The experience was great. They went out of there way to make me feel comfortable. Thank you John!
John was working today and he was extremely helpful and informative. I am pleased with the storage unit already and I haven’t moved in yet.
Easy process when finding and paying for a unit online plus there are deals online that are better. Never had any issues except a few minor ones and those being once you are inside and attempt to leave using your mobile phone to raise the door you will most likely not have any reception at all. Also most times I stop by I'm running running running and I swing by the restrooms and there is rarely ever any toilet tissue or paper towels. In fact I have gone to my unit and put a roll in so others could use it as well. The facility is clean so if these lil things is all one has to worry about then I'm fine . Lol
I want to give a big thank you to Stacey for all your help today. She went above and beyond to make it happen for me. I really appreciate you and your team here! :)
Clean environment, friendly staff & easy process
There’s no access available after 9pm until 5am and the app can be a little wonky with elevator access but it’s a very clean facility otherwise.
Grat personal experience service very helpful especially front desk staff l so happy for service l have to rent the unit l getting
Amazing facility, very clean and very professional staff! John was very friendly and helpful.
John was very quick and answered any questions we had, thank you!
Janet at the front was so kind, sweet and helpful with everything. She showed up a map and walked us through everything . Great customer service! Thanks Janet!
From rental to move in to support, everything has been perfect. Special thanks to Michelle - wonderful staff member who help me today.
I have had my belongings stored here for several years after the pandemic. I have never had any issues. The front desk worker even helped me once when I dropped a glass shelf and didn’t have anything to clean up with. I appreciate the peace of mind that my items are always secure.
The Northlake location is really great. TR facility is super clean, secure and the staff is very helpful in getting you started with your unit.
Friendly staff. Decent prices
Phil was super helpful in showing me around and talking me through everything. Very clean and secure.
UPDATE TO REVIEW:
We owe a huge thank you to Phil for speaking to ownership on our behalf. There's now a new system so carts are available after hours.
As stated before, this location has 2 great property managers who will do anything they can to try and accommodate.
Thanks again for listening and for doing all you can to help us, Phil!
The facility is secure, which is very much appreciated.
Phil has been awesome to work with. We had a unit upstairs on the 3rd floor and he was able to help find one on the first floor even when storage units were becoming hard to find. Phil also help when switching my payment options and caught a mistake I made when doing auto pay. If you ever need to have exceptional customer service ask for Phil.
Phil was great! Awesome service!
Phil was so patient and courteous and knowledgeable about everything. He was a big help and so professional. He made sure that I had all the info I needed and showed me the site. Very helpful to all those coming in also as I observed. Thank you!
Phil was very helpful getting me set up with my storage unit.
Always very attentive, helpful and thoughtful! they’ve made our first storage unit experience a great one! Thank you!!!
Mr. Douglass is always such a big help when I’m here. Always very friendly and willing to explain anything. Always going above and beyond! Today he even helped me move my stuff down stairs from my storage! Without any hesitation, he just picked up stuff and helped me out!
Phil was so kind and helpful! I appreciated how easy he made the entire process.
This facility is wonderful! Very clean and nice, with exceptionally friendly and helpful staff. Well stocked with everything we needed and then some. Highly recommend!
Storage facility is clean, and HUGE! Phil went out his way to help myself and my significant other. He (Phil) made the move in process quick and easy! Thank you lots!
Absolutely amazing facility!! Drive in, cameras, & smart phone accessibility makes this facility the absolute safest & cleanest place I’ve seen! The staff is extremely helpful & so friendly!! Their pricing brought us here, but the set up is what has kept us here!!!
Phil was so patient and kind! Extremely knowledgeable and helpful
Update!
Kudos to Public Storage for hearing our complaint and making it right. Bumped the review!!
Chose this location after researching multiple brands and locations. Also picked a much less than desirable, second floor unit to get a slightly better rate in a larger space. On move in day, one elevator was “out of service,” so we ended up paying the movers twice as much. Shared the elevator with every other person moving in. Expected a minimal increase after a year… instead, just received a notice that our rent will be increasing by 40% (after 4 mos.)…Reached out to PS. Received a giant, “…well this is what the market will bear”. Be wary. Feels a bit like a bait and switch. Your $100/month fee can quickly turn into $140 and beyond.
Signed up today and Janet and Phil were amazing! So helpful and informative. Really nice people.
I’m not much of a storage unit guy, but this place is awesome. Great security, wonderful climate, control, and easy access to our unit. Can’t beat the price we always have a moving cart available for when we need it. Perfect place to store stuff!
Great safe place for our storage!
Never had a problem here at all! Love the customer service. Clean facility, affordable, and secure
I swung by on a Sunday afternoon and met Janet. Not only did she help me decide which unit would work best for my needs, but she dedicated a fair amount of time to also answer all my questions and concerns. I also met a few locals that were changing units for their needs and she was equally helpful. The climate controlled units, security, staff and such at this location is definitely a breath of fresh air. Highly recommend it to anyone!
Easy smooth fun great experience definitely recommend!
If you rent here, ask for Phil. He goes above and beyond for customer service.
I cant say enough great things about my experience with Public storage. They're professional & polite. The whole building is immaculate. The security is top notch. They're also the most reasonably priced for their climate controlled storage units that I've found anywhere in the DFW area.
Phil is THE BESSSSTTT … even though I’ve been a hassle client. I’ll be coming back just because of him!
Phil was awesome! Helped us, gave us a tour and answered all of our questions. Thank you Phil for such a great service!
Close storage at a fairly reasonable monthly price.
Phil the facility manager is always so helpful! Facility is always clean I am more than satisfied with my services with this public storage!
Extremely clean facility and helpful staff! Great location
Reasonable prices, plenty of clean & available units, fairly convenient location, and a manager (Phil) who does a great job of overseeing everything.
*Moved from more convenient Argyle location due to much higher prices there.
Very pleased with my service. Went up and spoke to a sales rep named Misty. She was super helpful, kind and knowledgeable. Thank you.
I am truly grateful for Sarah S. Thank you, thank you, thank you, for everything! What a beautiful kind soul.
She certainly has helped me make my big transition in my life much smoother.
I would choose this storage over any other just because of Sarah 🤗
Phil was very helpful and nice.
Very convenient to my campground with great rates.
The facility is very nice with clean units, carts for your use, elevators, an indoor loading/unloading area that you can pull a 26’ truck into, and great customer service.
Love this location! Phil is awesome and has been incredible. Every time I've come to public storage I have been met with excellent customer service and of course a smile. Whatever need I have, he is quick assit/solve it! If it is possible to make a move less painful; this awesome employee has accomplished it!
This storage facility is great! Phil did a wonderful job finding me a storage unit that worked best for me and he was so nice!
Clean units Juan was a great help
Juan was amazing!!! So accommodating ✨🌟
Great manager and facility. Easy to access my unit when I need to no matter the weather
Amazing service and nice storage building! Mr. Phil is so helpful! I had to switch units twice in one day due to sizing issues. I felt bad and kept apologizing, but Mr. Phil was very kind about it. He said he didn't mind and he would rather I switch to a unit I wanted and be happy and keep my business, then move out. They also have insurance you can purchase.