Public Storage Self-Storage Units at 4415 Dale Earnhardt Way, Roanoke, TX

Loved being able to walk into the facility and talk to actual people. The office and facilities are new and clean. The experience was great. They went out of there way to make me feel comfortable. Thank you John!

John was working today and he was extremely helpful and informative. I am pleased with the storage unit already and I haven’t moved in yet.

Do not rent from this place! Rarely is anyone ever in the office, even when hours are posted online as open. For example, I’m here at noon on a Saturday and no one is in the office. Many times we have gotten stuck due to the structure of this place and waited an hour for it to clear out to be able to get our vehicle out. Also, Because no one is ever in the front office, it’s hard to get a cart. So be prepared if you rent from this place, you’ll rarely ever get to utilize the carts that you pay to have access to. I highly recommend, do not rent from this place unless you never want help from the front office, want randomly increased monthly rates and difficulty getting in and out of the unit. Take your business somewhere else.

Do not store your things here. Ever.

Easy process when finding and paying for a unit online plus there are deals online that are better. Never had any issues except a few minor ones and those being once you are inside and attempt to leave using your mobile phone to raise the door you will most likely not have any reception at all. Also most times I stop by I'm running running running and I swing by the restrooms and there is rarely ever any toilet tissue or paper towels. In fact I have gone to my unit and put a roll in so others could use it as well. The facility is clean so if these lil things is all one has to worry about then I'm fine . Lol

I want to give a big thank you to Stacey for all your help today. She went above and beyond to make it happen for me. I really appreciate you and your team here! :)

Clean environment, friendly staff & easy process

There’s no access available after 9pm until 5am and the app can be a little wonky with elevator access but it’s a very clean facility otherwise.

Grat personal experience service very helpful especially front desk staff l so happy for service l have to rent the unit l getting

Cost of unit doubled in a couple of months, messages left for days - no response from property manager. Chat line hangs up constantly. Customer service is a complete joke. Can’t even contact head office regarding the poor service.

Amazing facility, very clean and very professional staff! John was very friendly and helpful.

This place is great.

John was very quick and answered any questions we had, thank you!

No pest control at this place. Be aware, have seen cockroaches.

Janet at the front was so kind, sweet and helpful with everything. She showed up a map and walked us through everything . Great customer service! Thanks Janet!

From rental to move in to support, everything has been perfect. Special thanks to Michelle - wonderful staff member who help me today.

I have had my belongings stored here for several years after the pandemic. I have never had any issues. The front desk worker even helped me once when I dropped a glass shelf and didn’t have anything to clean up with. I appreciate the peace of mind that my items are always secure.

The Northlake location is really great. TR facility is super clean, secure and the staff is very helpful in getting you started with your unit.

Friendly staff. Decent prices

Phil was super helpful in showing me around and talking me through everything. Very clean and secure.

UPDATE TO REVIEW: We owe a huge thank you to Phil for speaking to ownership on our behalf. There's now a new system so carts are available after hours. As stated before, this location has 2 great property managers who will do anything they can to try and accommodate. Thanks again for listening and for doing all you can to help us, Phil! The facility is secure, which is very much appreciated.

Phil has been awesome to work with. We had a unit upstairs on the 3rd floor and he was able to help find one on the first floor even when storage units were becoming hard to find. Phil also help when switching my payment options and caught a mistake I made when doing auto pay. If you ever need to have exceptional customer service ask for Phil.

Phil was great! Awesome service!

Phil was so patient and courteous and knowledgeable about everything. He was a big help and so professional. He made sure that I had all the info I needed and showed me the site. Very helpful to all those coming in also as I observed. Thank you!

A was very happy with the location, my units, and the employees of this location. From a corporate standpoint, use caution. They “require” insurance and will automatically enroll you into a minimal policy ($15 monthly/$5k coverage). This coverage excludes most valuables and “atmospheric” related damages. A quick check with my homeowners policy taught me that my policy covers these storage units as an extension of my home, with no addendums or riders needed. **Update after 1 year** PS raises your monthly rate every 5 months. Just after a year of being here my monthly rate has more than doubled. PS makes you go online (NOT the app), cancel the coverage and certify that your possessions are otherwise covered. Clearly a revenue stream borderline scam given the limitations in coverage their policy specifies and the fact that they automatically enroll renters in this effective day 31 of renting.

This place is really secure which is great until it’s not. You have to enter a code to every single door, the elevator EVERY SINGLE TIME (which you only get 15 seconds from when you put the code in till the button up inactivates). No carts after business hours which sucks because they close at 6 so best of luck carrying your stuff up if you work a normal office job. Staff is nice but if we had known about the code and carts we wouldn’t have rented from here.

People are rarely in office and the prices just suddenly jump up at random times

Units upstairs has no lights un units. When I decided to upgrade to a larger unit with lights. I was quoted one price. Then when I was filling the transfer paperwork. " The computer crashed" they said I had only one day to move or I'd be charged for both units. So we worked and make that happen. Today when I went back it. The price had gone up over 50.00 more than quoted a month for the new unit. Spoke to Division manager. He was to call me back but apparently got to busy to do so. I'm now looking for a cheaper unit and will have to move yet again. VERY VERY dissatisfied with the employee's and corporate office. Just another money hungry corporation trying to take advantage of us working class. Sad They literally will give you a better deal as a new customer than if you've been a loyal customer for years! I suggest finding one of our local family owned self storage places if you want to be valued as a customer.

Phil was very helpful getting me set up with my storage unit.

Seems like every time I come to the storage there's no one in the front office and there's no way to obtain roll carts. My storage unit is on the second floor and the least they can do is have roll carts available for us. They seem to not have a problem taking our automatic payments each month.

This location started with a great promo, then they raised the rates higher than what is listed online.. I called and they were able to fix this.... for 3 months, now I'm being told the only way to resolve is move to a smaller unit or pay.. I'll be finding a different company to do business with, I've been a renter for nearly a year and this is how they treat regular no trouble customers.. It's sad that I'm being charged more than the online "regular rate" Choose wisely or use them for short term storage unless you enjoy semi-annual rate increases.

I would NOT recommend this place. There has been multiple times when no one is working during open business hours. Moving carts are only available if someone is in the office because they lock them up. Additionally, rent quickly increased. In less than a year we have had 2 price increases. The most frustrating thing by far is the fact that no employees are there during business hours. We drive 40 minutes to get here, we expect the office to be open when they say it’s going to be open. Another gentleman was there and said “yeah we got so used to no one being here during business hours and no carts ever being available so we had to buy our own”. That is ridiculous!

Always very attentive, helpful and thoughtful! they’ve made our first storage unit experience a great one! Thank you!!!

Mr. Douglass is always such a big help when I’m here. Always very friendly and willing to explain anything. Always going above and beyond! Today he even helped me move my stuff down stairs from my storage! Without any hesitation, he just picked up stuff and helped me out!

Phil was so kind and helpful! I appreciated how easy he made the entire process.

This facility is wonderful! Very clean and nice, with exceptionally friendly and helpful staff. Well stocked with everything we needed and then some. Highly recommend!

Storage facility is clean, and HUGE! Phil went out his way to help myself and my significant other. He (Phil) made the move in process quick and easy! Thank you lots!

Absolutely amazing facility!! Drive in, cameras, & smart phone accessibility makes this facility the absolute safest & cleanest place I’ve seen! The staff is extremely helpful & so friendly!! Their pricing brought us here, but the set up is what has kept us here!!!

Phil was so patient and kind! Extremely knowledgeable and helpful

Update! Kudos to Public Storage for hearing our complaint and making it right. Bumped the review!! Chose this location after researching multiple brands and locations. Also picked a much less than desirable, second floor unit to get a slightly better rate in a larger space. On move in day, one elevator was “out of service,” so we ended up paying the movers twice as much. Shared the elevator with every other person moving in. Expected a minimal increase after a year… instead, just received a notice that our rent will be increasing by 40% (after 4 mos.)…Reached out to PS. Received a giant, “…well this is what the market will bear”. Be wary. Feels a bit like a bait and switch. Your $100/month fee can quickly turn into $140 and beyond.

Do not use! Gates don't work. If they see you move out your stuff, they go ahead and vacate your unit. So I paid for a whole month for them to vacate my unit after 8 days. I see why they are cheapest.

Signed up today and Janet and Phil were amazing! So helpful and informative. Really nice people.

I’m not much of a storage unit guy, but this place is awesome. Great security, wonderful climate, control, and easy access to our unit. Can’t beat the price we always have a moving cart available for when we need it. Perfect place to store stuff!

Great safe place for our storage!

Never had a problem here at all! Love the customer service. Clean facility, affordable, and secure

I swung by on a Sunday afternoon and met Janet. Not only did she help me decide which unit would work best for my needs, but she dedicated a fair amount of time to also answer all my questions and concerns. I also met a few locals that were changing units for their needs and she was equally helpful. The climate controlled units, security, staff and such at this location is definitely a breath of fresh air. Highly recommend it to anyone!

Easy smooth fun great experience definitely recommend!

If you rent here, ask for Phil. He goes above and beyond for customer service.

I cant say enough great things about my experience with Public storage. They're professional & polite. The whole building is immaculate. The security is top notch. They're also the most reasonably priced for their climate controlled storage units that I've found anywhere in the DFW area.

Phil is THE BESSSSTTT … even though I’ve been a hassle client. I’ll be coming back just because of him!

Phil was awesome! Helped us, gave us a tour and answered all of our questions. Thank you Phil for such a great service!

Close storage at a fairly reasonable monthly price.

Phil the facility manager is always so helpful! Facility is always clean I am more than satisfied with my services with this public storage!

Extremely clean facility and helpful staff! Great location

Reasonable prices, plenty of clean & available units, fairly convenient location, and a manager (Phil) who does a great job of overseeing everything. *Moved from more convenient Argyle location due to much higher prices there.

Absolutely worst customer service. Long & short of it... we rented 2 units and ended up with 2 separate accounts.... Only realized this when we had a credit card compromised and went on the app to updated the payment method. Well, it seems that the app is only linked to one account, so the other unit went past due. When "assistant manager on duty" calls to notify of non-payment, informs me that no transactions can be done over the phone. Must go do everything in person. So, I make the 30 minute trip over on a Friday at 11:00 AM, only to find the office locked and dark. No note. No explanation. Just closed. "Assistant Manager on duty" call again asking for payment. I request her to merge both of our units into 1 account and offer a payment over the phone. She re-informs me she does not have the ability to take any action over the phone - must be done in person. So after I demand to speak to someone who could help, I get a call from Phil, who proceeds to tell me the same thing. As well as informs me that it is impossible to merge two units into one account. In my business nothing is "impossible", especially when trying to achieve customer satisfaction. Disappointed to see customer service non-existent in a publicly traded company

Very pleased with my service. Went up and spoke to a sales rep named Misty. She was super helpful, kind and knowledgeable. Thank you.

I am truly grateful for Sarah S. Thank you, thank you, thank you, for everything! What a beautiful kind soul. She certainly has helped me make my big transition in my life much smoother. I would choose this storage over any other just because of Sarah 🤗

Been at this location since March. Phil said they did an audit and took it upon themselves to remove the promotion from my account because of their competition he stated. What does that have to do with my account?? I have no idea. I will most certainly be removing my items from this place once my lease is up. How dare they? Then he was very nonchalant about it. Nothing to try and correct the problem. Nothing like his first impression I guess once they get your money you just become another number. The exit gate NEVER works here nor the app is never able to open the entry gate. I highly recommend CUBESMART or EXTRA SPACE STORAGE. Or maybe just another public storage other than this location because I’ve never heard of such then after an email and leaving a message he was never going to even acknowledge my call until I called again. This is unacceptable !!!!!

Phil was very helpful and nice.

Very convenient to my campground with great rates.

The facility is very nice with clean units, carts for your use, elevators, an indoor loading/unloading area that you can pull a 26’ truck into, and great customer service.

Love this location! Phil is awesome and has been incredible. Every time I've come to public storage I have been met with excellent customer service and of course a smile. Whatever need I have, he is quick assit/solve it! If it is possible to make a move less painful; this awesome employee has accomplished it!

This storage facility is great! Phil did a wonderful job finding me a storage unit that worked best for me and he was so nice!

Clean units Juan was a great help

Juan was amazing!!! So accommodating ✨🌟

Great manager and facility. Easy to access my unit when I need to no matter the weather

Amazing service and nice storage building! Mr. Phil is so helpful! I had to switch units twice in one day due to sizing issues. I felt bad and kept apologizing, but Mr. Phil was very kind about it. He said he didn't mind and he would rather I switch to a unit I wanted and be happy and keep my business, then move out. They also have insurance you can purchase.