Public Storage Self-Storage Units at 4415 Dale Earnhardt Way, Roanoke, TX

UPDATE TO REVIEW: We owe a huge thank you to Phil for speaking to ownership on our behalf. There's now a new system so carts are available after hours. As stated before, this location has 2 great property managers who will do anything they can to try and accommodate. Thanks again for listening and for doing all you can to help us, Phil! The facility is secure, which is very much appreciated.

Phil has been awesome to work with. We had a unit upstairs on the 3rd floor and he was able to help find one on the first floor even when storage units were becoming hard to find. Phil also help when switching my payment options and caught a mistake I made when doing auto pay. If you ever need to have exceptional customer service ask for Phil.

Phil was great! Awesome service!

Phil was so patient and courteous and knowledgeable about everything. He was a big help and so professional. He made sure that I had all the info I needed and showed me the site. Very helpful to all those coming in also as I observed. Thank you!

A was very happy with the location, my units, and the employees of this location. From a corporate standpoint, use caution. They “require” insurance and will automatically enroll you into a minimal policy ($15 monthly/$5k coverage). This coverage excludes most valuables and “atmospheric” related damages. A quick check with my homeowners policy taught me that my policy covers these storage units as an extension of my home, with no addendums or riders needed. **Update after 1 year** PS raises your monthly rate every 5 months. Just after a year of being here my monthly rate has more than doubled. PS makes you go online (NOT the app), cancel the coverage and certify that your possessions are otherwise covered. Clearly a revenue stream borderline scam given the limitations in coverage their policy specifies and the fact that they automatically enroll renters in this effective day 31 of renting.

This place is really secure which is great until it’s not. You have to enter a code to every single door, the elevator EVERY SINGLE TIME (which you only get 15 seconds from when you put the code in till the button up inactivates). No carts after business hours which sucks because they close at 6 so best of luck carrying your stuff up if you work a normal office job. Staff is nice but if we had known about the code and carts we wouldn’t have rented from here.

People are rarely in office and the prices just suddenly jump up at random times

Units upstairs has no lights un units. When I decided to upgrade to a larger unit with lights. I was quoted one price. Then when I was filling the transfer paperwork. " The computer crashed" they said I had only one day to move or I'd be charged for both units. So we worked and make that happen. Today when I went back it. The price had gone up over 50.00 more than quoted a month for the new unit. Spoke to Division manager. He was to call me back but apparently got to busy to do so. I'm now looking for a cheaper unit and will have to move yet again. VERY VERY dissatisfied with the employee's and corporate office. Just another money hungry corporation trying to take advantage of us working class. Sad They literally will give you a better deal as a new customer than if you've been a loyal customer for years! I suggest finding one of our local family owned self storage places if you want to be valued as a customer.

Phil was very helpful getting me set up with my storage unit.

Seems like every time I come to the storage there's no one in the front office and there's no way to obtain roll carts. My storage unit is on the second floor and the least they can do is have roll carts available for us. They seem to not have a problem taking our automatic payments each month.

This location started with a great promo, then they raised the rates higher than what is listed online.. I called and they were able to fix this.... for 3 months, now I'm being told the only way to resolve is move to a smaller unit or pay.. I'll be finding a different company to do business with, I've been a renter for nearly a year and this is how they treat regular no trouble customers.. It's sad that I'm being charged more than the online "regular rate" Choose wisely or use them for short term storage unless you enjoy semi-annual rate increases.

I would NOT recommend this place. There has been multiple times when no one is working during open business hours. Moving carts are only available if someone is in the office because they lock them up. Additionally, rent quickly increased. In less than a year we have had 2 price increases. The most frustrating thing by far is the fact that no employees are there during business hours. We drive 40 minutes to get here, we expect the office to be open when they say it’s going to be open. Another gentleman was there and said “yeah we got so used to no one being here during business hours and no carts ever being available so we had to buy our own”. That is ridiculous!

Always very attentive, helpful and thoughtful! they’ve made our first storage unit experience a great one! Thank you!!!

Mr. Douglass is always such a big help when I’m here. Always very friendly and willing to explain anything. Always going above and beyond! Today he even helped me move my stuff down stairs from my storage! Without any hesitation, he just picked up stuff and helped me out!

Phil was so kind and helpful! I appreciated how easy he made the entire process.

This facility is wonderful! Very clean and nice, with exceptionally friendly and helpful staff. Well stocked with everything we needed and then some. Highly recommend!

Storage facility is clean, and HUGE! Phil went out his way to help myself and my significant other. He (Phil) made the move in process quick and easy! Thank you lots!

Absolutely amazing facility!! Drive in, cameras, & smart phone accessibility makes this facility the absolute safest & cleanest place I’ve seen! The staff is extremely helpful & so friendly!! Their pricing brought us here, but the set up is what has kept us here!!!

Phil was so patient and kind! Extremely knowledgeable and helpful

Update! Kudos to Public Storage for hearing our complaint and making it right. Bumped the review!! Chose this location after researching multiple brands and locations. Also picked a much less than desirable, second floor unit to get a slightly better rate in a larger space. On move in day, one elevator was “out of service,” so we ended up paying the movers twice as much. Shared the elevator with every other person moving in. Expected a minimal increase after a year… instead, just received a notice that our rent will be increasing by 40% (after 4 mos.)…Reached out to PS. Received a giant, “…well this is what the market will bear”. Be wary. Feels a bit like a bait and switch. Your $100/month fee can quickly turn into $140 and beyond.

Do not use! Gates don't work. If they see you move out your stuff, they go ahead and vacate your unit. So I paid for a whole month for them to vacate my unit after 8 days. I see why they are cheapest.

Signed up today and Janet and Phil were amazing! So helpful and informative. Really nice people.

I’m not much of a storage unit guy, but this place is awesome. Great security, wonderful climate, control, and easy access to our unit. Can’t beat the price we always have a moving cart available for when we need it. Perfect place to store stuff!

Great safe place for our storage!

Never had a problem here at all! Love the customer service. Clean facility, affordable, and secure

I swung by on a Sunday afternoon and met Janet. Not only did she help me decide which unit would work best for my needs, but she dedicated a fair amount of time to also answer all my questions and concerns. I also met a few locals that were changing units for their needs and she was equally helpful. The climate controlled units, security, staff and such at this location is definitely a breath of fresh air. Highly recommend it to anyone!

Easy smooth fun great experience definitely recommend!

If you rent here, ask for Phil. He goes above and beyond for customer service.

I cant say enough great things about my experience with Public storage. They're professional & polite. The whole building is immaculate. The security is top notch. They're also the most reasonably priced for their climate controlled storage units that I've found anywhere in the DFW area.

Phil is THE BESSSSTTT … even though I’ve been a hassle client. I’ll be coming back just because of him!

Phil was awesome! Helped us, gave us a tour and answered all of our questions. Thank you Phil for such a great service!

Close storage at a fairly reasonable monthly price.