Public Storage Self-Storage Units at 11025 N Riverside Dr, Fort Worth, TX

Storage unit advertised as 12.5x20. Actual size is 12.5x19 which is too small to store my 19ft truck. Made the reservation at night, found out the space was too small the next morning and immediately cancelled my rental agreement. Now they won’t refund my money because they say I did not cancel the same day as the reservation. Cancelled less than 12 hrs after the reservation. Waiting for “someone” from escalations to contact me for two weeks now. This facility used to be All Storage and customer service has gone done significantly since Public Storage took over. I’ve rented with them for years and this would have been a second unit. They didn’t offer a solution and will not refund my money. Considering cancelling my other unit…. Public Storage has a BBB rating of F for most locations in DFW. A good indication of what I’ve experienced. Waiting for my refund still…..

The young lady’s at public Storage at 11025 N Riverside Dr. ft. Worth Tx. They went above and beyond to take care of my issue quick and easy and were very professional and pleasant to work with.

Neci was very helpful. She has a great attitude and excellent customer service.

I visited the location on North Riverside Dr. And was very impressed by the customer service and the pleasant attitude of the young lady who helped me with all of the information that I will need for making a decision on what unit will be a good fit for me. Thank you so much Neci for your patience with my questions and thanks for making my day easier and more comfortable with your company.

Kristina, Neci and Sesily awesome customer service whent above and beyond to help very very professional

Highly recommended storage!!! Specially the work ethic of the manager Kristina. Very professional!

Kristina has been nothing short of an angel when I come in for help. What ever she can do with in her power as a manager she will do and it is a pleasure when every I come to the office with an issue.

Sonja and Sesily are fantastic! Both have gone above and beyond their duty to help us. Thanks so much for your help.

*** Edit to my previous 1 star review: Kristina, the area lead supervisor, made everything right and was able to ease my mind about the safety of the facility. She was able to refund all of my money and provide compensation for my inconvenience. She called me personally and listened attentively to my concerns and suggestions. I could tell she really cared. If I were rating her personally, I would change my review to 5 stars. I realize all of this wasn’t her fault. Corporate’s handling of the situation was my main issue. They really need to change their attitude towards customers and work out the logistics. Original review: Upon move-in There was no one there and no note posted, communicating what was going on. It was 4pm. They were supposed to be open at 5. I tried getting a hold of corporate, but they are on PST so no one available to help. Another person was there having the same problem. He said he had been there for over an hour. We tried the code several times, then tried the app several times, after 45 minutes I finally left with my entire car still filled with boxes, as if I needed this extra stress. I thought, Ok, I’ll try tomorrow. Nope, same issue. However, this time I was able to get on to chat with a live agent from corporate. He was somewhat helpful, but not really. He remote opened the gate for us, but when I got to my unit it was locked with a pad lock that needed a key. I was defeated. So then when I tried to leave, I was stuck inside the facility because you need a code to get out. It took 20 minutes to finally get out. I was in a panic. It took me telling the agent that I would just call the police to come help for him to gave me an alternative code in order to get out. When I finally got out, I told him that I just wanted a refund or for my rental to be transferred to a different facility within the same company. He said they couldn’t do that. It had to have been canceled the day I made the rental. I was shocked. It hadn’t even been 24 hours and I explained that I couldn’t get in touch with anyone the day prior because they weee on Pacific time. He then argued with me and told me that it was within their hours and I should have seen the number that was clearly on their website. He told me a refund was not possible. Then I asked about a transfer of the same unit type to a different facility. He explained that they can’t do that. He did say I needed to get in contact with my property manager I explained that no one was there, and that I had already left 3 unanswered messages. He apologized for the inconvenience but that there was noting he could do. I asked if I could talk to his supervisor, he said there was no one else to talk to and that I was already talking with corporate. When I got home, I spent the next 1.5 hours calling and waiting on hold to talk to another agent at corporate that transferred me to a different person, then transferred me to a 3rd person, who explained they would refund the rental, but not the lock or the administrative fee. When I asked if there was someone else I could talk to, he finally said he would relay all of this to a supervisor and he may approve a refund but he may not. Finally, they refunded the rental, lock, but not the 39 dollar administrative fee. I asked again if I rented from another facility in the same company if they would provide a discount or credit my account for the inconvenience or at least recoup the non refunded administrative fee. He said he couldn’t, but that I could ask the property manager at the other facility. Putting it back on me. I just am really disappointed and dissatisfied with how the whole situation was handled and did not feel safe being locked inside a rental facility by myself with no one there to help. This is not how businesses should be run. People should be on site to talk to during posted business hours and should communicate if they are not for any reason. I am extremely disappointed.

Great customer service very friendly Kristina was very helpful and quick to get me what I needed. Overall great service

I recommend this place of storage to anyone I have been a customer for about 10 months & never had any trouble. The most important thing I like about this place as a business owner I am able to get in & out any time of night. I work late hours & the communication is very well with the staff. The manger Ms Kristina have always been a big help. After-hours I have seen her patrolling the property to make sure things are safe & as well in the day time.

I went here a few days ago to look at some available units and the lady at the front was very helpful and knowledgeable. I believe her name was Neci or Ceci but she was an absolute joy to work with. I was a bit frustrated when I arrived and had a bit of an attitude I will admit but she never lost her composure or patiences with me. With customer service like this, I would definitely recommend doing business with them. Prices are great compared to other similar facilities.

I dont know who Sonja and Neci are in these reviews but the two women I dealt with were not wanting to work today. After driving 13 hours from New Mexico I just wanted to drop my stuff off but not that easy. First unit had a sprinkler leak drip, not their fault but i thought this should be an easy unit switch. Nope. After paying $1 to transfer I had to drive to my unit/office 4 times to get them to unlock their lock off the unit. The office kept telling me the woman was doing it but she was on the other side just walking around. Finally after going back and forth for 1 hour and her seeing me walk up to her in the office, she sneaks out the back and finally unlocks my storage. 5/5 facility(except leaky unit) 0/5 staff. Not sure what pissed her off, maybe first customer of the day?

A big thanks to Neci!!!!!! She was extremely helpful and kind during my move-in!!!!

The three ladies that run this property are amazing. They are very knowledgeable and knowl their property very well. Very helpful, patient and kind. Great services given.Thank you Kristian, Sonja and Neci

My experience at Public Storage was made exceptional by the outstanding service provided by Sonja and Neci. From the moment I stepped into their location, their warmth and friendliness made me feel instantly welcomed. Their positive energy was amazing, and their genuine enthusiasm made the entire process effortless and enjoyable. Sonja and Neci went above and beyond to assist me with my storage needs, answering all my questions with patience and professionalism. Their dedication to customer satisfaction truly stood out, and I left the facility with a smile on my face, knowing that I had received top-notch service. I wholeheartedly recommend this location to anyone in need of storage space, thanks to the outstanding team of Sonja and Neci.

It good costumer service the girl that help me her name was Sonia she was very sweet and nice and good customer service

I love this place. Sonja is awesome. Great customer service!! Highly recommend!

They randomly raised my rent by $60/month when a larger unit with the exact same amenities is advertised online for less. Would not recommend unless you like to play roulette with your money. Also found the front gate wide open this weekend. Not secure at all

The staff at Public Storage (specifically Christina) are great to work with and very helpful… From navigating different sized storage units to working with the parking units in the back, they’ve always helped us navigate what would meet our storage and parking needs while bringing transparency along the way. Kudos

I rate this place five stars. the customer service was very professional and amazing. Thanks to Mrs. Sonja she got me a good deal on a unit An customer service expertise. She made me feel very confident by leaving my property with public storage. It was very clean with a very good or soon as I walked in the door I knew I was at the right place. Thank you

Kristina and Sonja are the best!! They were very helpful. Great Customer Service!

Kristina was PHENOMENAL she went above and beyond and exceeded my expectations and just made me cream with excitement when I got my unit. If you go here, make sure you see her.

Though this account is mainly used for gaming I must post this as such. After a long heartache filled time needing to use this facility with drama and issues I do not wish to post I will leave this review as this; The person in charge of this facility has shown a caring side I wish a lot of people would show nowadays. When it came time for me to move out of the unit she let me know there was still items left behind and let me know the fees and amounts that would follow if not taken care of but was honest and forthright with her approach to help me out instead of leaving me to just encrue a fee that most people would do. I thank them once again with all my heart for showing me there are still great people like them in the world.

Sonja was great

I recently stopped by this location to inquire about a storage unit. Heath was the associate on duty. He was extremely helpful and knowledgeable. Good customer service is hard to come by these days but Heath exceeded all my expectations. I will be recommending this location to family and friends.

Never answers the phone anytime I have ever called I get a recording

This place is very clean and easy to access but their prices are by far the most expensive! Not recommended if you can find a cheaper place!!

for the second week in a row the gate is wide open to the facility. THE WHOLE POINT OF YOUR BUSINESS IS TO SECURE OUR STUFF! We can park truck in our own parking lot UNSECURED and NOT pay Public Storage monthly. This location routinely has issues with their gates and the rollup door to their climate controlled storage. Figure it out Public Storage! Why do we pay you monthly otherwise!!!

Ashley is amazing!! She has the best customer service and the property always looks amazing!! Rent with her she will do you right!! Thanks again Ashley!!!

Ashley was so helpful both times I've rented! She is definitely the best thing about the place!

Very helpful and getting me all setup. Thank u Ashley.

Nice place easy access

The manager Ms. Ashley was outstanding in providing excellent service.

Ashley is a very friendly and has great customer service answerd all my questions as well. Very helpful and getting me all setup.thank u Ashley.

I was having some issues with getting into my storage unit because my gate code was freaking out. It was 6:48 and after hours but Ashley was kind enough to help fix my problem. Because of this it was a big help and really made a stressful situation better. Thank you so much Ashley! Also her dogo is supper sweet!

Ashley, shes so amazing & great at her job! makes this process so fun and easy! lover her!!!

Ashley is the best!!!!! I have worked with other property managers but Ashley stands apart from all of them….. She treats us like family! Thank you!

Ashley treats everyone like family. Just love arranging a room for our belongings. Ashley knows her job forwards and backwards. Ashley was able to answer all.....our questions and concerns. Wise beyond her age. Thank you for all your knowledge. Ashley is a Great Ambassador for this company.🤗🙏🥇👍👍

Thank you so much Ashley for the help today. Thanks

Ashley was great!!! Love the service!!!

Ashley is an amazing asset to this company. She Went through the extra effort to get me exactly what I need

Ashley was very helpful with my very first experience with Public Storage.