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Public Storage Self-Storage Units at 6497 E Brainerd Road, Chattanooga, TN
Address
6497 E Brainerd Road
Chattanooga,
TN
37421
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Rent and pay for your space online – today.
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Move in during gate access hours.
Move-In & Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Move-In & Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x10'Online only price$ 13/mo
Small 5'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 13 /mo $ 25Best Price Label+ one-time $29 admin fee
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6'x6'Online only price$ 13/mo
Small 6'x6'- ground floor
- inside unit, rollup door
$ 13 /mo $ 18Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 13/mo
Small 5'x5'- ground floor
- inside unit, swing door
$ 13 /mo $ 18Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 14/mo
Small 5'x10'- ground floor
- inside unit, rollup door
$ 14 /mo $ 27Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 14/mo
Small 5'x10'- ground floor
- inside unit, swing door
$ 14 /mo $ 27Best Price Label+ one-time $29 admin fee
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6'x10'Online only price$ 16/mo
Small 6'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 16 /mo $ 31Best Price Label+ one-time $29 admin fee
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6'x8'Online only price$ 18/mo
Small 6'x8'- ground floor
- climate controlled
- inside unit, rollup door
$ 18 /mo $ 36Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 19/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 19 /mo $ 27Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 20/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 20 /mo $ 40Best Price Label+ one-time $29 admin fee
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6'x8'Online only price$ 20/mo
Small 6'x8'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 20 /mo $ 40Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 21/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 21 /mo $ 41Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 40/mo
Medium 10'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 40 /mo $ 79Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 55/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 55 /mo $ 110Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 61/mo
Large 10'x15'- ground floor
- outside unit, rollup door
- drive up access
$ 61 /mo $ 80Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 73/mo
Parking 10'x20'- outside unit
- uncovered
- drive up access
- vehicle parking
$ 73 /mo $ 77Best Price Label+ one-time $29 admin fee
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12'x30'Online only price$ 86/mo
Parking 12'x30'- outside unit
- uncovered
- drive up access
$ 86 /mo $ 90Best Price Label+ one-time $29 admin fee
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15'x15'Online only price$ 94/mo
Large 15'x15'- ground floor
- outside unit, rollup door
- drive up access
$ 94 /mo $ 124Best Price Label+ one-time $29 admin fee
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10'x40'Online only price$ 95/mo
Parking 10'x40'- outside unit
- uncovered
- drive up access
- rv, boat, or vehicle
$ 95 /mo $ 100Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 110/moLarge 10'x20'- outside unit, rollup door
- enclosed
- drive up access
- vehicle parking
$ 110 /mo $ 146Best Price Label+ one-time $29 admin fee1 unit left! -
12'x20'Online only price$ 171/mo
Large 12'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 171 /mo $ 230Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 179/moLarge 10'x30'- outside unit, rollup door
- enclosed
- drive up access
- boat or vehicle
$ 179 /mo $ 239Best Price Label+ one-time $29 admin fee2 units left! -
20'x30'Online only price$ 203/mo
Large 20'x30'- outside unit, rollup door
- enclosed
- drive up access
- boat or vehicle
$ 203 /mo $ 270Best Price Label+ one-time $29 admin fee
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14'x55'Online only price$ 207/mo
Parking 14'x55'- outside unit
- electric outlet, covered space
- drive up access
- rv, boat, or vehicle
$ 207 /mo $ 240Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Chattanooga
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Chattanooga Storage Units on SR 320
Chattanooga self storage is conveniently located on SR 320, locally known as E. Brainerd Rd., which offers easy access to both I-70 and U.S. Route 64. Our Chattanooga storage facility is also conveniently located just a few blocks from Chattanooga Airport (CHA) on the southeast side of town. So handy!
We offer indoor, climate controlled storage units and outdoor options, for a variety of choices to suit your needs. Families on the move can take advantage of our roomy 10x20 storage units, while singles can store excess outdoor adventure gear in our 5x5 storage units. With so much great rock climbing, rafting, and tubing in and around town, we make room for more adventure.
You don't have to choose between natural beauty and the city life in Chatt. Kayak through downtown on the Tennessee River, just minutes away from happy hours. Store your kayaks in one of our 5x10 outdoor storage units. With drive-up access, skip the stairs, unload in a few steps, and get on with your day.
Our location is open seven days a week, with the gate here accessible starting first thing in the morning. With our convenient location and accommodating hours, your stuff is accessible when you want it.
We also offer RV storage, boat storage, and auto storage at this location–covered car parking means that you don't need to worry about your car when you're out of town, come hail or high water.
Our on-site manager can walk you through all the options. Come visit today.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 426)
Michelle was great
Michelle was amazing!!! She is so helpful and such a blessing!! We appreciate her so much and couldn’t have done what we needed to do without her help!
Michelle is very friendly helpful and knowledgeable!!
Michelle was the best! She helped us with everything we needed and went above and beyond to make sure we were satisfied and working with our moving company! :)
Michelle was great, everything went smooth as expected.
Michelle was very nice and very efficient I would highly recommend doing business with them.
Great price for storage. Craig was so friendly and helpful. Unlike the last storage place I used. He went out of his way to find the best price and storage size I needed. It was great to go someplace where they didn't try to over sell a size you did not need.
I am giving one star to the manager of this location 6497 E Brainerd Road
Chattanooga, TN 3742 because we can’t give it a zero!
We initially got 2 climate controlled units (10x20) plus an RV covered outdoor parking unit…all for the internet price!
Within a month we downsized to one climate controlled unit and the covered (outdoor) RV parking.
However, I would not recommend Public Storage because after they get you settled in, the district manager took it upon herself (without warning, reason or provocation) to raise ALL our units in price by %30! Including the open RV parking (which is not climate controlled)—to the same price as the locked, climate controlled unit-and refused to inform us why. We went from paying $398/mo to $528, without warning.
Her claim was that she was “raising the price to market value”….Which was not true because upon doing our due diligence and research we found multiple storage units with significantly lower prices for the same size climate-controlled units as the one we we’re currently occupying.
So we decided to switch units again, climate-controlled units (x2)…but a bit smaller) using the internet pricing (which is less than one unit she’s charging us right now…)!
Here’s her very (unethical) but strategic practice—-she’ll turn around and offer those same units to someone else for a lower internet price….then raise (almost double) their rent after 6 months!
This manager prefers to lose good customers in order to make a buck while inconveniencing her customers (forcing us to move, rather than maintaining the price we signed our contract for).
So, I would caution you not to store your belongings here or any public storage, and find a more suitable and ethical place who will honor your business and respect your time and loyalty as a customer for more than 6 months!
Michelle was saved the day.
Visited this location today and Michelle had all the answers for all my questions. Miss Michelle was an amazing help and very respectful.
Ms. Michelle was a great very glad called me back and stayed on the phone until completed... Very great customer care
Unfortunately this seems to be the only way corporate or any one will call you back. Public storage is a very dishonest company. They are deceptive with their advertising and pricing . This price you sign up for is not the rate you will have in 120 days. The rate will go up over 50%. They will claim they did a market analysis and your rate is lower than others which is higher. But they still advertise the lower rate . Run you will end up moving. Ain't nobody paying 200 a month for storage complete insanely
Thank you Michelle you are very warm and welcoming!!!!!
Michelle is great!
Craig helped me immensely and with a very cool attitude. 😊
Aimee was amazing the process was seamless
Aimee is friendly & professional ... always helpful!! She's the best reason I rent @ this location.
I’ve been a customer for several years. I always pay through the website. I had a problem and stopped in at the property. Craig was there, he listened and was able to make my problem a non issue. His knowledge and professionalism are a credit to him and the company. Thanks Craig!!
Aimee was great. Got everything set up for me really fast. Best price around too.
Aimee is a Super Star and I Love the way she handle her business. Please do not let her leave
There are no issues with anything other than the monthly payments. I've noticed that the longer you rent, the more the price increases. The unit right next to mine is still priced the same as when I initially began renting. The main factor to consider is the duration of your rental. I’ve been renting for less than a year; my starting rate was around $63 with insurance, and now I’m paying approximately $123. In less than a year, my rent has nearly doubled. Ridiculous
Aimee has been the one we’ve dealt with for all 3 of our units. She has always been so friendly! She makes sure to leave no stone unturned so we know exactly what we are getting with no surprises later. She is extremely accommodating and knows her stuff!!! We absolutely know we chose the right storage facility because of the wonderful service we get from Aimee!!
Craig is AWESOME!!!
Aimee is Awesome.!!!
Aimee is so sweet and so helpful! I truly appreciate her help and time given!
John friendly guy with the great service.
Aimee is cool 👍🏼
Amy is amazing! She goes above and beyond every time I have an Interaction with her!
Aimee is always available to assist with me with my payments
Craig was so professional and easy to speak with he was just awesome and Thank you for him!
Made a visit this morning to Public Storage 6497 East Brainerd Rd regrading a couple of questions, Amy was able to answer my questions in minutes. She does a great job and is very pleasant with customers and the property always looks great!
Aimee and Jon were super helpful and explained everything. We got a great space for a great price!
Amie great and give her 12 more Stars 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟. She really got the job done and didn't waste time. Amie was very professional and courteous thanks for your help Amie. Wanda
I went in person to decide which size storage was perfect for me. Aimee showed me two different storages to help decide. Once I decided, I booked online solely for the online pricing/deals. I had been moving all day and I didn’t know that they closed at 6pm on weekends. I got there 10 minutes til 6 and had to return my U-Haul that evening. She informed me that the facility closed at 6 but was willing to stay until I got unloaded. I had a fantastic experience with Aimee as she was very informative, kind, considerate & willing to go the extra mile for me. I was very thankful for her and Public Storage for being so processional and understanding. I will definitely use them again!
I received excellent service from Ms. Tobby and Amy are assets to your facility. They’re always willing to go the extra mile to provide phenomenal service. I really appreciate the time and intentive listening to my request. I appreciate a clean place to store my things. I appreciate the friendly smiles and the welcoming that I receive whenever I’m there or on the phone with them. I highly recommend this Public Storage because of them.
Exceptional service
Great customer service! Shadda Craig and Aimee
I'm giving Shadda a 5 star on her other location where she got me set up with a storage unit!
Aimee was extremely helpful and pleasant. She was very professional in her approach in meeting our needs.
shadda has really good customer service and is very sweet really recommend!!!
Thank you shadda my storage unit looked really good
Shadda was such a big help today thank you so much!
Staff is very friendly, clean facilities. I have had issues with the app and wasn’t able to exit the premises for about 30 min. I called the number no one answered or returned my call. It took some time before the numbers entered on the keypad to respond. That was my only experience within my 6 mo storage.
Aimee was great. Excellent service and everything worked the way it should.
Aimee was wonderful! She helped me get my unit today, she made the experience super comfortable and detailed everything I needed to know. Thank you Aimee!
Secure & clean facility. Friendly/helpful staff.
Clean , courteous and available. Thanks Aimee
This place is very clean & Karen was very helpful & and had amazing 🤩 customer service. We love how they do security checks on all the property and I love their app to get in and out of gates. Satisfied customer 💜 Thank you Karen for all your help today. have a bless day!
Amiee is so amazing the bestest
Nice lady
The property manager Aimee has excellent customer service, she is very knowledgeable and she did a great job assisting me along the way finding the right storage unit for a feasible price!!
Well secured but prices keep going up. You'll get emails saying it's going up, sorry for the inconvenience. I started at $59 and agreed to those terms and now I'm paying a whopping $200. The gate access is pathetically 5-6pm, so good luck if you work a day job like normal people. Looking to move facilities because I feel they are deceptive in their practices and the cost increase was not mentioned in the terms. I didn't even see the rights to increase at any time.
*9/16/24 update*
Was contacted by Karen, the local office manager who went above and beyond to share information behind company decision for gate hours to keep customer property safe and also issued a reduce rate request for 6 months. She informed me that they aren't updated when customer rates are increased so she was understanding and thankful i let her know. I'm very grateful that she contacted me and provided the discount. She offered a few other money saving offers as well. I thought this review was to review the company and not the office manager of my specific location, so my review wasn't meant to have any negative reflection upon her way of running the specific E Brainerd rd location. I'm grateful Karen went above and beyond to assist!
Very generous and friendly
I called Amy at East Brainerd store location and she was able to help me by getting my rate reduced. Amy was very concerned and helpful! She just didn't push me aside and act as my problem was nothing to her. Here is a shout out to one of the most caring property management associates! East Brainerd Store is the best
Love using app to oen gates. Aimee was very helpful.
John and Amy were very helpful
We have never used a storage unit until today and Aimee was a massive help. She was also very personable too!
Aimee was amazing, very clear on all the prices and hours and what units were available. Glad this is the place we chose.
It’s great place thank you so much for everything to keep it all the stuff there from extra what a half on the house. Thank you.
Karen was awesome
Great service !! Got me in and out with no problems and was very kind !!!
We needed help getting rid of a furniture piece we no longer needed and Amy from Public Storage was able to help us move it and take it off of our hands which was a big help.
Craig was awesome. He is the best customer service ever
Aimee deserves a raise! I always see her working hard and she even offers to help us put our trailer up! What an awesome person!
Aimee always talks to me and my boss, asking us how our day was. She stays doing her rounds and keeps the place well maintained.
Great place, safe and secure, property staff are amazing. One of the best public storage facilities in Chattanooga…
Got to public storage at 4:45 to ask about closing my account. No one was in office. I decided to go ahead and get my things and turn my lock in to the box. A lady was walking with a trash bag and looked at us like we were stupid. And said it closed at five and we apologized and was just trying to get my things quickly and explained we put the key in the box she continued to look at us stupid and said do you need help getting off the property over and over. We said no we don’t think so??? Not realizing that the gate was “closed” and she didn’t bother informing us we were locked in. Super rude and I’ve been at this storage unit for years. Lovely way to treat your customer that you over charge $108 a month.
Aimee is really amazing at her job she need a raise really responsible and respectful
Aimee was polite and informative. Neat and clean appearance. Sweet Lady.
I've been at this storage unit going on about 3 years, when I go in and see Aimee, she's always the sweetest, and she makes such a big effort in remembering my name, I will always recommend this storage unit to anyone who needs one
Aimee is the BEST!!!! I just love the facilities there. She always friendly and is a very efficient customer service representative. If I could give a thousand stars I would.
Storage facility closes waaaay to early. Most working people can't get there in time especially with chattanooga traffic to get something out of the unit. We got locked in at one point along with four other cars and we had to get the police involved just to get out. $170 for non - climate controlled unit outrageous. We started renting at $ 60 a month and it jumped $110 in a year. Why? No one is loyal so we are bailing out this Sunday. Thank goodness. There are much better facilities in chattanooga, do your research.
Amazing experience with Aimee for helping me with all my storage needs! Professional and so sweet.
I like the people here they help me with all my needs aimee was professional she explained everything I needed to know think you aimee
Amy is the BEST!!!!! This storage is a great place. Very clean and well kept!!!!! The property managers are very professional, friendly and helpful!!!!! ( true statements). My items are well kept and safe!! I believe the property manager takes great pride in her work and it shows in her management of this facility!!!!! Kudos Amy and thank you for running such an exemplary establishment!!!!!!! Be Blessed
Aimee is by far THE BEST 👌 of them all since I have been with Public Storage!!
I would like to send a Shout Out to Aimee for her friendly oustomer service. She was very helpful and took excellent care of me!
Aimee was very helpful and courteous as always
Amy is always a great pleasure to work with thank you for always helping & being so kind!
-Alice
Two times we have reserved a unit online with promise of first month being $1. Both times we got there and the unit we reserved wasn't actually available. Last time they told us we could have the next size up for the same price. But not for a dollar thr first month. Full price. Then three months in they raised the price by $60. So by the forth month we already paid $240 more than it should have been. Now they are raising prices again, another 30%.. Yhey never tell you they are going to raise prices. No phone call, letter, or email. So if you reserve a unit size or a price, know that they may not have the unit, and the price will raise 20-40% every 3 to 6 months and they won't tell you first. Also, try to email or call anybody through the website or app is pointless. You won't get answers or contact. Don't rent here longer than three months. Long term rentals doesn't work out well here.
Bait and Switch. Doesn't want to keep long term renters. We asked for a certain size based on what we could afford. Reserved online because they advertised that first month would be $1. When we got there they said they didn't have the size we reserved. They said we could have the next size up for the same price. So we took it. Paid the bill today and it's $60 more than it was supposed to be. Storage unit office is closed, door is locked. No chat option online stated on the phone recording. Nobody answering any phone anywhere. Four different phone numbers and they all reroute to the same prerecorded menus with no real options for help. So, didn't get my $1 first month. Didn't get the size I reserved. Getting no help. Getting $60 price increase for a unit we didn't originally want. Once you move in they raise the price 20-40% every four to six months. They don't tell you first either. No letter, text, phone call, or email. You log in to pay your bill and it's 45$ more than it was the day before. They priced themselves out. Now you have to pay more now or pay to move elsewhere. Feels very predatory. If you reserve a rate or a unit size, you may get neither, and at this rate if you rent long term, expect your price to double within three years.
Had an issue with billing and corporate. Amy at the 6497 East Brainerd Rd facility went above and beyond to keep me a happy customer. Good customer service goes a long way with me.
Ms. Amy is the best! So friendly and polite. If I have questions or concerns she makes sure she returns my calls. We were very lucky to find this place, it's close by, it was clean, and most of all a great price. Thanks Ms. Amy for all you do!
If I could choose a different storage facility I would. Public storage went up on my rent I was told that they could go up on the rent anytime they choose but they wouldn't change my due date. Who pays almost $200 for a a storage rental. I am very dissatisfied I would not recommend public storage to anyone.
Aimee was a delight, she was quick to answer my questions with a wonderful attitude! She was a pleasure!
Amy is a treasure! Upbeat, friendly, professional, helpful…I could go on and on but then you’d think I was a relative. Lol. Space is easy to get into and clean. I can’t ask for more.
This was the perfect location for us. Aimee was very nice and helpful. She even made phone calls to help with my online reservation. Thanks Aimee for your patience 🤩
Was great at first. But since we started renting a space, our rent has more than doubled.
I have revised this review to 5 stars. The morning after I wrote this review, I was contacted by my Public Storage location, and my rate was decreased to a much more reasonable fee.
Great experience. Shadda made renting our unit extremely easy and quick!
I rented a boat storage space from "Aimee" at the East Brainerd Public Storage facility. She was very helpful and thorough in explaining all the options, prices, terms, etc. She made the rental process a very pleasant experience. She is an asset to the company.👍👍😁
Barry Wilson
Chattanooga, TN
Rebecca, property manager, is very honest and professional. She has provided quality customer service and has assisted me several times regarding my unit. I have rented units in the past at other Public Storage locations and they face the same issues with pest and maintenance. Overall the service has been great.
Was in unit for 5 months and they raised rates by 30%. After a year, it's almost double the price. Just got hit with another price increase. They'll keep hiking prices every few months until they run you out. They're also open weird hours and will lock you out or even lock you in if the office randomly closes and their hours change.
Rebecca, property manager, is very honest and professional. She has provided quality customer service and has assisted me several times regarding my unit. I have rented units at other public storage properties and they face the same issues when it comes it pest and maintenance. Overall the service has been great.
Public Storage may be the literal worst. They will basically scam you with a great up front rate then a few months later, completely change it up and the monthly cost will substantially get raised for no good reason whatsoever. Just rent somewhere else and save yourself a massive headache, and money in your pockets.
I’ve heard these guys sign you up with an introductory rate then after a couple months up it. Pretty crummy if you ask me.
Wow, this is awful. Public Storage will pretty much scam you with a good up front rate then a few months later, completely up the monthly cost substantially for no good reason. Let me do you a favor and request you just rent somewhere else.
love this location, always clean and friendly staff, especially Rebecca.
Rebecca was amazing and went above and beyond for my needs
Thank you sha.dda
Mrs . Shadda , was so helpful today , she went out of her way to make sure I was ok with my units. She went above and beyond and helped get my rate lowered after it went up. Thanks for your help. It truly made my day.
Property is always ran good and clean. Shadda was a big help this morning with my unit. Thanks
Rebecca was super helpful during my visit, fantastic place.
Rebecca always has a smile on her face and cares about about her customers!
Worker, named Craig, was super nice and respectful. He showed me around and the establishment is great!
Miss Rebecca has been so helpful here at the public storage on East brainerd road and I am so grateful for her help she has just been so kind and I don't know what I done without her her guidance
Great service Becky
Rebecca is truly amazing and always has a smile on her face.She always checks on my family and there to answer any questions I may have.
Ms.Rebecca is a very nice lady and me and my family love her she is a 5 star
Rebecca has been an essential help to my mother Alice while she’s had her storage unit! Keep up the great work thank you!
Rebecca did such an amazing job with her customer service and helping us out! Everything is clean and neat! Really recommend it!
Rebecca is one of a kind! She always has a beautiful smile on her face and is always willing to listen to what you have to say!
Rebecca was extremely helpful and informative and helped us get the units to meet our needs. She went out of her way to make sure we got the best price and explained the process very well.
Brooklyn was very professional would love to take her to lunch...
My husband Tommy Slone rented a space for his car. He said Rebecca is a fantastic worker and a definite asset to your company. Always giving good customer service.
Craig was great!! Very helpful I would recommend them any day of the week.
Rental process was quick. Service was professional.
I love this location!!! Rebecca was super helpful and was very welcoming!!!! I highly recommend going to see her for your storage unit needs!!! If I could give this more than five stars I definitely would⭐️⭐️⭐️⭐️⭐️⭐️
I called for pricing and got a "used car dealer" style sales pitch. Associate on duty hung up on me when I would not cow to it. I only wanted a price to compare, not to book a unit.
Tory is the absolute best Public Storage employee that I have ever encountered. Whatever they're paying her she deserves more!
John was Great.
Rebecca was very helpful. She was more than willing to take time to solve my problem. You are much appreciated.
Rebecca is so helpful and kind. Always has a smile on her face.
No negative comments storage grounds clean
I was really impressed with this storage unit. It was very reasonable, clean and easy to use. The onsite manager Craig was pleasant and very helpful. I was able to move in without any trouble at all.
Rebecca is amazing!!!!
Karen was great
Karen was great!
Thank you Rebecca for everything you do!!
Karen Was Great !
Karen was a great help
Rebecca is amazing 👏
Definately reccomend, great place, sucks they got broken into and had to stop doing after 6pm access, but the staff is rly friendly and helpful.
For lil while they werent always available via phone, but they have been getting alot better about it, and they always call back.
I once left my door open by accident, and they called to alert me repeatedly until i picked up, and watched it for me until I got there to fix it.
Extended access hours again would be great, besides that all A+'s.
Dustin and john were very helpful today.
Terribly expensive, I can't believe I wasted so much money on storage for all those years.
Rebecca has been very helpful with managing the rates I have been charged at my storage site. I am very grateful.
What a breath of fresh air Miss Rebecca is. She has the best customer service this location has ever had. Kiddos to Rebecca
Rebecca was very helpful and very professional!!
Always very clean
Rebecca was very kind and attentive. Clean facility.
Rebecca was terrific. She was so helpful to me. I found her to be very thoughtful and kind. She's a keeper for sure!
Rebecca is amazing! Very professional!
Let me just say your staff today around noon was completely AMAZING!!!!!! Rebecca was very professional and VERY HELPFUL! My husband and I were packing our trailer and didn’t have certain equipment but she did, then we had an issue with our trailer unfortunately but she was there to help the whole time! She deserves a good bonus or an increase of pay!!! Thank you Rebecca and also to the male that came to help as well (we didn’t get his name.)
Rebecca was an amazing help. very clean inside and very professional
It's always a pleasure walking into Public Storage and seeing Rebecca's smiling face... She has a great work ethic and great personality, it's hard to ask for a better combination!
The facilities are very clean and very well maintained the office staff was absolutely amazing and very helpful would highly recommend
IT was Great! no long wait,no long application,no problem getting into my unit very clean space.customer service was terrific 👍🏽 Thanks for letting me rent from you. 😊
Excellent customer service from Rebecca! Very impressed with cleanliness and helpfulness.
Rebecca was very helpful and went out of her way to get the space for me I needed and wanted.
Rebecca has great customer service!
10..10..10.. SHERI ..10..10..10
I had some concerns about my storage unit and I didn't want to handle it on there website or call. So I popped up at the facility and SHERI was the manager on duty. AWESOME lady handled everything. Fast and sweet. I give her 10 stars.
Brandon is nice & helpful.
Chris got speedily on issue with resolution. Thanks for your professionalism and courtesy.
The manager was so kind, helpful and encouraging as I was preparing to move my elderly mother.
I appreciated her so much.
It was a little disturbing to me that the number on the door went to a different location and not to a propert phone. She was walking the property helping others but no cart.
I guess service person to service petson I wish she had a those tools to make her day a littke less stressful.
There was someone there before me angry because she wasn't there. TOTALLY NOT HER FAULT . SHE CANT BE IN TWO PLACES AT THE SAME TIME. NEVERTHELESS SHE WAS EXCELLENT AND I WISH I HAD HER NAME.
It’s a good place, been there years! Very responsive manager when I had an issue. Thanks Rebecca.
I just had my lock replaced on my unit today and miss Rebecca helped me out I just wanted to say she was very helpful and went above and beyond what what's called to do
Very nice well done
Clean but overpriced for storage.
Tory H. Is great always helpful & Courteous
The customer service has been fine but the hours of access are ridiculous. I stopped on my way home from work which can be 5:40ish and I left around 6:05p or 6:10p and was notified by email that they noticed I had a late night and that they don't allow for after hours access (6p weekday 5p weekend) and I should have plenty of time during their access hours. I don't know when 6p became a late night? I don't go to my storage unit across town on a lunch break and what I needed was during the week in broad daylight. If I need another unit in the future I will definitely pay attention to the access time and not just the location.
I called up there today and spoke with a lady name Rebecca she very helpful about matching my needs. I highly recommend this storage company very friendly and thoughtful service.
Rebecca was a pleasant to speak with. She has amazing customer and she answered my questions needed🥰
There is NO SUCH THING AS CONTACTLESS RENTAL here. And there is only one person who can do the rentals so you're going to have to wait even if you check in online. I would have given more stars except that, when we returned the truck and parked it, the person rudley said "I'll have to redo it, you didn't do it right".
Easy to work with
Amber and Michelle were very helpful with the storage information. I recently moved and both Amber and Michelle were very patient with my decision.
Tory provides excellent customer service!! Thank you so much.
They are nice people but the price just keeps jumping up and up it started off at 47, 57, I now pay 71 . Yes its cheap but I was told they wouldn't keep going up but somehow that wasn't true
Tory and Sheri were very helpful and knowledgeable about the storage availability and matching our needs. Friendly and thoughtful service.
Tory/Sherry managers are very friendly and helpful. Storage units are clean.
I rented a space about a year ago and just came by to check stuff out. The whole facility is very clean and well maintained. I had forgotten my gate code and talked to the manager Tory, she was very nice and super helpful getting the code for me and answering some questions I had. I would recommend Public Storage and especially this location to anyone looking for storage space.
Tory is super Nice and easy to deal with. Great customer service!
Ms.Tory was awesome over the phone and in person she made me feel very comfortable with putting my items at Public Storage thanks 👍
Tory is good
Tori was absolutely amazing she has been a breath of fresh air. She was also very helpful with my transition and moving into my unit. She offered amazing advice that led to me saving more money with my unit. She is definitely an asset to the Public Storage Company/team and I don't know where I will be without her!!
Rebecca&Kim are 2 amazing ladies that always helps me out they both deserve 10 stars
I enjoy the customer service that Tory displays. She makes renting at this facility-exceptional.
I feel comfortable with my belongings being stored here because I see how she walks around checking on things.
Krista and John were fantastic. Answered all our questions and were very kind.
Krista was great and super helpful
Krista was helpful
Would give fewer than one stars if I could. 10/10 will not use them ever again.
Great facility! Fulfilled all my needs when it came to storing college dorm items for the summer. Tori was super helpful. Highly recommend!
Great facility the staff Krista and Rebecca are super nice and helpful and the unit was clean and suited my needs! 10/10 would recommend!
Great location very clean and staff is super friendly and professional 10/10 would recommend. Will use again if I ever need to store anything. Krista and Rebecca are amazing!
Krista is fabulous
I'm a tell this place is very professional and curtious their patrons I highly recommend storing your valuables here
Rebecca has been awesome with her service and help!