Public Storage Self-Storage Units at 290 Rocky Creek Road, Greenville, SC

I'm in OH and needed to help one of our SC employees move from this rental location to another. Rachel called me to help and let me tell you, she was WONDERFUL! Very kind, understanding, and knowledgeable. She made this transition so easy and smooth. Highly recommend this location and working with Rachel.

Melissa u are amazing great and awesome customer service and profesional very knowledgeable n and great person and I will definitely recommend this business to all

Melissa had very good customer service. She was pleasant and professional. There should be more people like her working there.

At 1st I had a great experience and then I guess the regular lady who is there through the week heavy set white female running the office. For someone reason she felt the need to keep watching me and my family. I came to her asked her about storage treasures and when I was all for it and started getting furniture to go in a unit. She kept coming down constantly and checking on us but not in a good way. She did it so much my kids and wife started too noticed. I came yesterday the 1st time she was talking to someone at a unit that was close bye the gate. I pull up to put my code in I thought something was wrong with the gate the she sat there and didn't move i literally had to put the code in and move toward and her friend so she finally moved. I spoke then a few minutes later she rolled up on us we spoke again not knowing she was up to something. I had 3 people coming bye to pick furniture up they had purchased. The 3rd time she rolled back up while we was loading his truck up and her and her friend just Sat there looking so I ask how was she then she started talking about how many times I been in and out. I was confused because that's what your supposed to do if your moving furniture around. At that time I was upset then because she was acting like I was doing something wrong and iin front of my customer was even more embarrassing. I tried to play it off bye telling her I met the nice lady who rented the unit. And we and talked about other things and she started going off script and saying what all I needed to do to be able to do if I wanted to clean out storage units. I was thinking the lady already explained to me that but she was much nicer explaining. That lady was acting like she wanted someone to respond rudely so it could get something started. I call another facility and they explained to me it wasn't a limit on how many times I can come in to my unit. So if that's how she gonna be in rather move my stuff to another place who want assume people are doing things or whatever jer and friends problems was her friend didn't say much but the fact that she counted the 3 times I went into my unit and my daily was with me and furniture outside my door I don't understand what she thought we was doing she had to constantly keep popping up. But said nothing to the weird guy at the end who definitely was looking suspicious with smell coming out. But bothering us who was clearly working and nothing else. If I do move I need to be refunded the cost of having to move because it's a inconvenience and I only been there maybe 2 wewks

David was very helpful

Me and my daughter and son went in to get a unit because we are trying out hand in something new. We'll the lovely lady that helped us on Sat afternoon was awesome and she gave some cool tips and how to be successful and confident and my daughter thought she was cool. It was a nice experience and a pleasure to meet her and hope to see her again 😊

Public Storage hit the jackpot when Rachel was hired! She radiates professionalism in her job and caring for her customers! I know if I have any issue at all I am confident that Rachel can resolve it! Public Storage has such a positive place in my mind, because of Rachel, that I would gladly recommend it to everyone!! I can't thank Rachel enough for helping me today! She was so nice and friendly. She went over and above to solve my problem. I felt incredibly valuable as a Public Storage customer! Rachel is such an asset to Public Storage! She genuinely cares for her customers. I have such confidence in her ability to help me and to solve any issues I have. This gives me great confidence in Public Storage as a company!! Thank you Rachel!!

First the storage unit that we reserved was changed at the last minute, and then even though we were told that someone would be available for us to check in and access our unit today, no one is here for us to check in at 2pm on a Monday.

David is awesome! Very patient and eager to help, a real gem!

Greetings. I recently visited the Public Storage facility on Rock Creek Rd and requested assistance from the front desk representative, Rachel. Given my twelve-year history as a loyal customer and the current economic climate, I sought a rate adjustment. Ms. Rachel promptly accommodated my request, and I express my sincere gratitude for her exceptional customer service. I highly recommend seeking her assistance should you require support at this location. Thank you.

Rachel has the best customer service hands down ☺️

Rachel made me feel comfortable about where my space is and she was very patient.

Rachel is great to work with!

Rachel is very professional and kind. She has a great work ethic. She deserves a raise!

Rachel is the best!

Rachael and David were so cool and helpful. I definitely recommend this location.

I give the Public Storage off Rocky Creek Rd in Greenville SC 5 BIG stars. Rachel, the property manager, was very accommodating and made the rental process super easy for me. She was very friendly and happily answered all my questions. The unit was clean and easy to access. I would definitely use this location again.

Rachel was absolutely phenomenal and her customer service was impeccable!!! We need more like her!!! Thank you Public Storage for meeting my needs!

I just got a unit from public storage. I dealt with Rachel and the experience was very pleasant. Recommend this place to anyone

Very helpful and polite.

Needed emergency storage, they were open on Sunday and got me taken care quickly! Awesome customer service!

Friendly, knowledgable and efficient. Explained things clearly and understandably. Enjoyed working with PS because of Rachel.

Rachel was very sweet and super super helpful! I would most definitely recommend this location and most of all Rachel even got a better unit and cheaper all because of her letting me know about it because it wasn't online when I was looking! If I could give more than 5 stars I without a doubt would send 10 Platinum stars Rachel's way! So with that being said...THANK YOU VERYVMUCH RACHEL AND MERRY CHRISTMAS TO YOU AND YOUR FAMILY!!

Friendly and efficient

Prices are fair. Accessibility could be better (extended hours and wider driveways) but great service.

Clean facility, app makes it easy to access and manage my account. Vita was very knowledgeable, professional, friendly and helpful when I called with questions.

Great service!

Rachel was very professional and nice would recommend to friends and family.

Ms.Vita provided great service to me! Definitely recommend coming here.

Absolutely fantastic!!! Rachel is so helpful. All round great experience! Highly recommended

Rachel was immediately attentive and very helpful. She answered all my questions and walked me through the whole process. She made renting very easy and I’m grateful!

Rachel definitely deserves 5 stars..she has been helpful from start to finish. She has made a very stressful situation with a horrible moving company much easier. She is a great asset for this company! Thank you so much Rachel!

Rachel was super helpful during the whole process of getting set up! She was able to get me set up with what I needed quickly with no headache!

Rachel has been fantastic and so helpful.

This property on woodruff road has went through different owners the Late fees are more than the unit I could never pay over the phone when someone decided to answer I get there they already destroyed 3 locks and put there own locks there I couldn't pay online because it gives me a error sign they decided to call me 2 days before auction and say oh yeah I'm doing my job it goes on auction Wed and it's Monday. At this point I feels if I haven't been there in months to get anything out then good luck with the empty boxes and clothes and old stuff that holds no value. They are unreasonable and when I did show up at the property I had to sign another form just to get in my unit. I should have vacate my unit when extra space moved they tried to warn me.

I am very pleased with this public storage. When I came into the office, there was another gentleman getting help. Rachel acknowledged me the minute I walked in. My rental was smooth sailing and Rachel guided me through everything! I would recommend this place to anyone!

Property is always clean! The lady at the desk knows what she is doing and deserves a raise!

Rachel was a great help. Thanks!

Mrs. Rachel was very informative and helped me with all my move in troubles. Thank you so much Mrs. Rachel.

THIS PLACE GOES UP IN RENT OF $50- 70 EVERY 6 MONTHS. When I started there $126 an it ended up at $325 in 2 yrs. It wouldve been more but the nice lady at the front desk (Rachel) help me get them to lower it back .I couldnt speak to anyone but she could only email them. My unit never had lights an the walls had holes which allow critters to come in. They upgraded the office but did no work to the units!! NO NEW PAINT OR EASY GLIDE DOORS!! THEY ARE RAISING PRICES FOR NOTHING!! I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE. I WOULD POST PICTURES IF IT ALLOWED!! Rachel was great!!! Very informative!! I was super confused an she spent 30 minutes with me explaining an I'm very grateful for her!! She is awesome!!!But THIS PLACE IS AWFULLLLL!!!

The manager at this location was extremely friendly and helpful to us! We are now using this Public Storage for item storage as well as vehicles. The location is central to everything in the busy Woodruff Rd area and very easy to get in and out of even with large trucks. At night this location is well lit for visibility and gated for only customer access. I would recommend this location to anyone needing an easily accessible and safe storage option.

Let me start off by stating, I have never written a google review, ever, but this time I had to. You mess with my money and I’m gonna be furious about it. The other negative reviews regarding this particular establishment, are spot on and of course no one responded back to them! Backstory; we had been trying to “move out” of a unit for a month now. However, we were told we could not do so, due to Public Storage putting their own lock on the unit. Okay, great, so how do we get that removed so we can be done with this empty unit? All you have to do is come on in ans we can get that taken care of for you , no mention of needing an appointment, time slot, etc. So, when we show up, no one is there, but of course . We call and no one answers, but of course. We play phone tag for WEEKS trying to get this resolved so that we didn’t have to pay another month for a unit that has not been used in how ever long. We also now live 3 hours away… We FINALLY get someone on the phone today, let them know what the deal is, give them a time that we can be there and they say we are all set. We get there at the time we stated and wouldn’t you know, because it is now February, we have to pay for the WHOLE MONTH. However mentioning to this woman who just “returned to work today” that we have a paper trial of voicemails and phone calls made to this business over the past few weeks, trying to get this taken care of BEFORE the new month rolled around. We even have proof of a voicemail returned to us stating that the women who was to be working the day we wanted to move out (a week ago now which was still January) was not on site when we called, 6 HOURS before. At this point, I’m not even arguing with the woman behind the counter, I’m telling her facts and she would not have it. We have a better paper trial than a huge business keeps? How is that possible? Is it to prove that you are always right just so you can collect your money? Is that how you stay in business? I WOULD NEVER RECOMMEND this establishment to even my worst enemy. GREEDY, UNPROFESSIONAL, UNTIMELY, LAZY, “workers.” No one is ever on site, no one ever answers the phone, what exactly do you do all day? Twiddle your thumbs, make TikTok’s? Get REAL! The woman behind the counter actually had the nerve to tell me “she was just doing her job.” Like hell you are. There are actual crackheads working harder than you are just for a fix.

Public Storage makes renting a storage unit easy! Rachel at the front desk was extremely friendly and walked me through every step of the process. When you are going through something as stressful as a move it is great to know you have someone there that cares!

This facility is crooked as hell I spoke with someone on Monday about my bill been trying since to pay it on line how it has went up and they won't take responsibility for their system not working WOULDN'T RECOMMEND ANYONE TO DO BUSINESS WITH THIS FACILITY HERE AT

Rachel was simply amazing. She hopped in her golf cart during a torrential downpour to help us find our unit and she stuck with us as it started to hail. She went above and beyond. We couldn’t have asked for better customer service. She’s a rockstar and the storage unit was also nice.

Rachel was absolutely wonderful to work with. She helped me tremendously. We feel very good about this Public Storage location knowing she is part of it. We would highly recommend this location.

Tucked away off Woodruff Road is a well kept older Public Storage Unit. the advantages of the older is there are shade trees and real roofs rather than metal and many of the units have trees around to provide shade. When you walk into the front office it’s like stepping back into time as there has not been any updates for many years, but don’t let that discourage you as the units are great and the service is fantastic. Once you meet Rachel she is in top of it all. Rachael is super helpful, kind and really watches over the entire area like it’s her own. She knows exactly how to help you and walked us through the entire process. She is patient, professional and pays attention to all the details. I often see her patrolling the facility. The facility is quite nice and secure and it’s tucked away right off of Woodruff Road. They usually have good specials too.

This the second day I done came in to access my unit trying to get in I paid my bill and I’m still locked out…Once I paid the bill and it went to a zero balance they put they money back on my card so they say now I have to make a double payment just to access my unit. I will be relocating to another storage that value they customer…

My parents are relocating to Greenville and were in need of large units and parking. Rachel was incredibly helpful through the entire process. She did everything she could to make sure we were getting the best rate and best units for our needs. She communicated with both them and me until everything was finalized. She did not have to go above & beyond in the ways that she did and we are grateful for her excellent and compassionate customer service during a stressful time.

Rachel made all my fears go away with her confidence and quality work to make my experience a blessing you were fortunate to have her

I had stopped by this location today to view some units and get some quotes. Rachel was very informative and knowledgeable. She deserves more than 5 stars!

Love location but getting there is hell! It's one hidden place that's for sure..

Rachel was great and very helpful!

Super nice staff and good location!

This is my first time using a storage unit and I couldn't be more happier because Rachel, the property manager was So Helpful in getting me the unit I needed! She is so kind and thoughtful towards my having a disability. She made sure I was pleased and satisfied with the unit I rented!! She's the Best!!

Niki was great!

Still loving it! Rachel is great!

Outstanding service.

Rachel was excellent to deal with. When we showed up to drop off the camper, a new parking spot had just opened up that better suited our camper size. She was very helpful changing us to that spot to make us happy. Very nice experience.

Rachel was great! Thanks

Moving into this location was a smooth process. The lady at the front desk was super nice and made the move in process a breeze. The units are clean and look well kept. I would recommend this place to anyone.

Rachel and the rest of her teams are super friendly and very helpful. They worked with us to find the best fit to down size our uhaul ubox count to fit the most into an storage unit. All fees where disclosed up front. Only thing this place needs is a update. Since there is a brand new public storage not even a mile up the road. Need to bring this one up to that ones level of updates.

Rachel was awesome! Was very clear with everything and got me an awesome unit!

Too many hidden fees, the lady at the front desk is unprofessional and weird.

Rachel at 290 rocky creek rd was amazing excellent customer service thks

I’m renting a 5x10 climate controlled unit, and I’m very happy with the location and the service. The facility is clean and looks all new, the management is friendly and helpful, and the price for the unit can’t be beat.

My experience at Public Storage this afternoon was phenomenal! Rachel was extremely helpful with my new storage unit. She had excellent customer service skills and helped me with any question or concern I had today. My experience with Public Storage was awesome. I will recommend friends and colleagues if they are in need of a unit. Rachel is an asset to your company, she deserves a raise! Best customer service and experience I've had all week! Thank You!

Rachel was so so so nice easy going and helpful. She was extremely patient and never pushy. You rarely find customer service representatives who are sincere and personable but that she was . I really do appreciate her and am happy she was there working to assist me. She explained every thoroughly. Not to mention the space I rented was beyond!!! Affordable!! I will for sure recommend this location of Public Storage!! 10 STARS TO RACHEL!!! She is god sent! Thank you!!

Angie and Rachel made this sudden move so less stressful!

Thanks Rachel for helping me move into my storage unit by providing me with the best offer and price. You have been so helpful and I appreciate it! You made this experience easy. Thanks for being kind and friendly! You are the reason why I won’t change my storage unit to anywhere else!

Rachel the manager is superb. She had us set up for rental in 10 minutes. You won’t be disappointed in this property.

Rachel is polite and helpful and a damn good worker!

Rachel was ABSOLUTELY fantastic with her knowledge and professionalism!!!! She was a great help in getting me started with the Public Storage App!!!! Excellent, excellent, excellent!!!!!!

Rachel is fantastic!

Mrs genie, was awesome and very helpful.

Everything went smooth and great. She answered all my questions.

Rachel was very helpful and pleasant. Thank you!

I didn't have a great experience during their recent transition. I had no idea it was happening and I couldn't get a hold of anyone. I had to take off work to come in in person before they closed just to get some answers.

Rachel was very professional and got me the space I needed.

Rachel was such a great help! Awesome, professional, and knowledgeable!

Rachel, the property manager was amazing supporting me on all the steps to find me the best storage solution for my needs. She was really great. I do recommend this place.

Rachel’s very pleasant and knowledgeable. She explained everything to me. Very prompt service.

I store at the location in Spartanburg and I seen Rachel off work, out and about and asked some questions about relocating my storage unit and she was so kind and knowledgeable.

Rachel was very helpful when I needed the storage good people skills deserves a raise she was sweet and very knowledgeable

The staff was great and very friendly and helpful to all of our needs. We came from Florida to up here .when we finally found the Public Storage they are welcome us like we was there 😀 friends we would welcome everyone to use this'll Public Storage on RockyPond rd than you for your business and your friendly smile they should give you a big raise 😀 😊 thanks you I will always use Public Storage

Rachel helped me, she was very knowledgeable about everything that I needed to know. The place seems clean and well cared for.

Belinda is such a sweet, knowledgeable lady! Answered every question I had about renting a unit

Rachel informed me very well about all that is expected. She is very knowledgeable.

Rachel was extremely helpful and knowledgeable as well as patient. She should get a raise!

Thank you Rachel for your help today ! You were great !

Friendly, efficient service with clear explanations.

Great storage unit even though it was same unit my ex-wife had how ironic was that Lol 😆

Rachel was extremely knowledgeable, helpful, and patient because I had to postpone rental five times due to scheduling issues on my part. She would even proactively courteous call to check on me and the reservation. Also, she was able through her contacts put me in touch with movers and individuals to purchase unnecessary items before moving items to storage. She is a great asset to Public Storage! Give Her A Raise! Thanks!

Miss Rachel was awesome to me and got me done in a quickly manner. I recommend mend her and her hard work.

Great prices and Rachel was friendly and extremely helpful. The units are also very well maintained

The staff at this location went above and beyond to help me get a storage unit set up on short notice. The staff was polite and helpful. I couldn't have asked for more.

As long as you know the "code"....easy in and out.

Rachel was very helpful and walk me through everything I needed to be done & also stayed after it was closed it was a great experience

Great experience, Rachel was very professional and helpful with what I needed, very pleased with the service and hopefully will be using them for several years to come

Great service and fast Thank you Rachel

Like most storage facilities, the rental fees rise over time. The corporate office did nothing to help so I was considering leaving for another facility. But Rachel helped me save a bit so I decided to stay. It’s nice to know that local management values me as a customer. I’m very satisfied.

Nice clean storage units, with reasonable prices

My name is Kierra. And my visit was excellent. Very helpful employees as well as caring people. Loved them!

Rachel was awesome!!