Public Storage Self-Storage Units at 7571 Ridge Ave, Philadelphia, PA

James and Sean are always doing work around there. They keep it clean and if you have any questions they can answer them quickly. I have used another Public Storage before that wasn't so good. I would recommend this one

James was really helpful and kind during the whole process. Ask for him!

James was very informative and helpful. He answered all the questions i had in order for me to comfortably leave my stuff here

This post Is an updated post. So I had a small indoor, upstairs unit last year. Well the frame that holds the door on was coming off. It could have easily been popped off with nothing more then a screwdriver. I reported it numerous times to only be told the district manager said no repairs its not in the budget until next year well it was only September. Also reported issues with the elevator on a few occasions the elevator did not work, had to use the stairs. We'll that's a huge problem in itself however the problem gets worse. The lights in a pitch black stairwell do not work, I was told it had something to do with them being changed over to solar and don't receive enough sunlight. Someone can get seriously hurt or worse god forbid. Well come December I move to an outside unit and decided to share it with my sister. Well since December I have made numerous complaints to the property manager on site about the door not closing all the way it is up on the one side by 4 to 5 inches and is extremely hard to open and close. I have major back problems and its not fun, let me tell ya. And now here I am June 4th 2025 and still nothing. I get nothing more than ya I reported, I don't no. Basically I get Nothing more than B S Response that they are just trying to blow smoke up my but.... I have been way more then fair. Now on top of everything our bill for this unit was 190.00 since we took it in December (5 months) I now find out they raised the rent to 265.00 that's a 75.00 a month increase. That in itself is disgusting enough but throw that on top of all the problems and I didn't even get into The cleanliness of the entire property, that's a whole other story.. I am wondering how long it is going to take the district manager to return my phone call.. My advice stay as far away as you possibly can this is by far the worst experience I have ever had doing business with. This place Has the most unethical business practices I have ever seen... They? Adjust want to take as much money as they possibly can from the consumer and then give them nothing but a pile of crap for all the money. My next step is to find Information to speak with the owner The group that owns it

James was very helpful with any questions we had about renting storage place for first time. Feel safe and secure at this facility

James was great ! So helpful and kind. The best !! :)

JAMES WAS THE MAN

Big rat problem!

James was very helpful and kind enough to help me out to put my boxes together. Great service!!

James was amazing! He was such a big help to me while I was moving out. He does a god job and he’s a people’s person!

Customer representative James is the main reason why I go to this location. He is kind, courteous, and very professional. James is an asset to this team.

Couldn’t ask for a better location to store my stuff. The Project manager James is great in his communication and making me feel valued as his client. Would recommend.

James is awesome! Always so helpful, patient and kind!

UPDATE: I had to use public storage again 12/14/2024 and as my previous review from a few years ago shows, they were excellent. James was helpful and very pleasant and then there was another young lady there today 12/15/2024 and she was super pleasant as well. I'm sorry I did not get her name but she was a young black lady. I came in looking for my lost wallet. She had a very sweet disposition. I'd also like to add that I spoke to James a few times over the phone and he was always pleasant and helpful. Thank you all again!!! Went there today and they were extremely helpful! I think their names were Dara and Shawn. If I'm wrong on the names, my apologies! Shawn was very friendly and Dara was very upfront about the fees. I've rented from this place before and had no issues. I would definitely recommend this place.

Good place, good service, very safe & secure. The property manager James was always helpful with moving in and out. Just be aware that the rent goes up at regular intervals if you if you stay too long.

I had a unit at this location for about a year. Great Customer service, the bathroom was kept clean & regularly restocked & smelled nicely. James answered my questions professionally & took effective time to help me as needed . From what I can see they need to have two people working here so that he is not bombarded with alot ot customers at one time. The inside is clean and doesn't smell like some locations. Cheers and happy holidays.

Just wanted to stop by, and share what a great experience I had with public storage, always letting me know of any new updates and very pleasant when communicating thank you James for all the work you do! Awesome!

James is so helpful and nice. I had a storage unit at this location for 5 months and James always went above and beyond with the service provided to the customers!

The customer service i received at this location was great the property manager james helped make my experience renting at public storage one i’d recommend to others thanks again.

Wonderful Location and Facility. James the man working their was phenomenal on helping me get a great deal and even better unit location...

Best experience ever , the guy at the front desk forgot your nameee know your face though lol , ( yk who you are ) was the best at helping me out , he gave me great suggestions and even gave me a little push ! I would recommend this storage place and it’s very convenient the only thing their access closes @6 but it was still great for last minute and it’s in between everything I need it to be , the guy and young lady are very helpful and nice to everyone.

Awesome customer service! Professional and respectful!

Twice I arrived during business hours and no one was there. I was on the premises for an hour and no one returned.

James at Public Storage was amazing! He helped us rent a unit quickly and made the whole process so easy. He was extremely helpful, answering all our questions and ensuring we had everything we needed. Highly recommend working with him!

James has been extremely helpful. From when I booked to my accessing my unit it has all be smooth. Thanks so much! Good customer service is really hard to get find.

I've been a customer since April the upfront rate that was quoted by the clerk was 151.00 and that was with tax included first invoice was $178.09. Six months later beginning October 1st rent will be raise to $251.09 huge increase. I was also told that this location is climate control it's definitely not. I'm also sitting here at 3:25 pm on Sept 22 to terminate lease and they're closed but the website has the closing hours at 5pm. Please go to a real storage place. This is not it and the units are not clean. I had better storage units from different places and I'm going back. This location was just convenient

Best storage place, more convenient, easy access directly unload or load to your car with zero walking. I used non-environment storage and my stuff stayed for two months not damaged. It is recommended

James was helpful

The worker was helpful and kind and I had no problems at all moving in!

Only reason this location is getting 5 stars is because of Mike and James! Easy kind helpful people. The rates r high and the rate increases suck.

Crystal was very helpful and knowledgeable. I store my things at Stough Road and this is my second review and they are AWESOME!

Thanks James! If you have a problem that needs resolving, James at Public Storage is the go-to guy; he gets the job done quickly and efficiently, very helpful!

James was Amazing He took care of all my needs and was very knowledgeable I appreciate him He even helped my mom as well to get a storage Definitely an asset to Public Storage

Would recommend this location to anyone. James was so helpful and informative. Showed me multiple storage spaces and also let me know about the deals for the week.

First time renting a storage unit could not have went smoother. Worked with Mike from the ridge Ave location and was able to answer all my questions and lowered my bill $40. Would suggest if you’re looking for a short term unit

Mike did a great job helping me choose between storage units. Thank you for making it easy

Thanks to James for providing great service!

Very clean; great place

Very clean facility, reasonable rates and very nice helpful staff!

I was looking into renting a unit for a friend and had the pleasure of speaking with Mike. He was so quick and personable and had all of the answers I needed. The experience talking to him was first rate. I really felt he had my back. Such an invaluable employee for public storage

Nice price and very helpful

My name is Dora and I rent a space at 7571 - was having a problem and the Manager James stepped up and resolved my situation in a few minutes . And he also offered solutions to continually keep me satisfied with my decision. I’ve been with this unit since Sept ‘19 and will continue to utilize their services- Thank you, James, you’re the best 👍👍

James was amazing, I’m handicapped and was having an issue at the property, he made everything go so smoothly here and was so helpful. Highly recommend!

Nice and clean place

James was a pleasant person and very knowledgeable. He was a good representative for your company.

James was totally through my whole process!!! Thank you so much for working with me!!!!!

awesome place to do business

Great customer service and very accommodating!!

James was a pleasure to work with. Assisted in ensuring I got the right space for the right price to suit my needs as I prepare to move. Would come back to this location anytime. Appreciate the attentive service and knowledge of pricing and products.

I recently had an excellent experience with Public Storage, and I want to express my gratitude with a 5-star review. The facility's cleanliness and security measures exceeded my expectations. I must commend James, one of the workers, for his outstanding customer service. He was incredibly helpful, knowledgeable, and went above and beyond to ensure a smooth storage process. James's professionalism and friendly demeanor truly set this Public Storage location apart. I highly recommend their services.

I needed a last-minute secured, storage unit after leaving Sneakercon & the employee James made my rental nice & easy. I was in and out in about 10-15 minutes & was able to gather all my items the next following month with everything exactly the way I left it. Thanks again for helping me out when plans changed for me at the last minute

James was wonderful and helpful. He provided the information that we need it.

This is where I make my payments for my public storage now. The property manager is EXTREMELY good with great customer service. His name is James and thank you James for excellente service. Unlike the I y hill

The staff are overall helpful. However, one new person didn't know their times of operation and told us they are open till 9, while they close at 6!! I am glad we called and checked again, otherwise we would be in a lot of troubles. Also there is not enough functioning carts/dollies in the building, which is a big hassle. There is a half step in the loading entrance and no ramp!

James was very helpful and polite.

James was very thorough with the terms of contract. Answered all my questions. He was very professional and polite.

I had an amazing experience at this location with a worker named Aaliyah. I loved how everything went so smoothly & I didn’t have any problems.

Aliyah and James have a great work ethic. They both worked together to helped me to get the same size I had previously with a great price I was so happy to not be spending a whole lot.

Aliyah’s attitude and energy was so positive. She really went out of her way to make sure I got the size I wanted.

James was very helpful

Jimmy was very helpful during my visit, I was struggling with finding my unit and he gave directions that made it easy to remember for my future visits. Will recommend 😁

I came in looking for a unit and James was so kind and helpful with the information I needed such a great guy

James was a great host. Very kind!

Great service and staff. James is a nice guy

Staff is incredibly helpful, great area. James was a great help to me and my friend while moving.

I absolutely love the services here. James was absolutely amazing. He listened to my needs and helped me every step of the way. He is very thorough with the products & services; and gave me exactly what I needed A huge plus was, there were no surprise fees upon check in. The first month special was a hit! Staff is friendly, and I am glad I decided to choose this location.

The Public Storage at 7571 Ridge Ave is a great place to go for storage. James and Aleya are great. They are very efficient at there positions and will help you in every way they can. Customer service is there specialty. Thanks to both of you.

Found out the hard way that this place is not 24/7??? Hard to believe! Never heard of a storage facility that the customer cannot access their belongings 24/7. Place is gated and has security cameras. And no light in unit. 🤔🤔

James was amazing. Great customer service, made sure I obtain exactly what i needed. Even made me comfortable enough to share my story. Was greatly satisfied

They were very helpful and kind

I was greeted with kindness and a smile from your worker James at store 7571 Ridge Ave he's an amazing employee. He handled my purchase and concerns with great speed and I was very satisfied with the hospitality and the greeting got me at the door. He is a keeper and I think will be a great supervisor one day.

Aliyah is bright and positive, always ready and solves most situations easily. A real pro at customer service.

I had a great experience storing here. When I arrived I walked I was greeted with a warm & friendly greeting from James. He is absolutely fantastic! He has wonderful customer service skills & he is the perfect person to have at the front desk and serving customers storing needs. Thanks James for a wonderful storing experience.

Associates were very professional and nice explaining everything I need to know in a knowledgeable manner. They deserve a raise.

I've had an amazing experience with this Public Storage location! Every time I arrive it's welcoming, and the customer service is top-tier. Having to deal with the logistics of managing items can be stressful enough, and I'm thankful to have found a place that makes the process seamless. Also, I want to give a special shoutout to a young man named James. Working with him, in particular, has been a real treat. He is knowledgeable, thoughtful, and intentional with his customer service. I'd definitely recommend anyone in the area using this location!

This is by far the worst storage facility. Do not leave your valuables here. Very untrustworthy, conniving and an overall scam. Don’t bother calling customer service, They’re just as nasty as the staff on site.

This location has gone down hill the past year. Rents go up often and not just a couple of dollars. So has the late fee. Near loansharking rates. I could rent an entire house for what I pay for two garages. The last straw was when they wouldn't allow me to use the bathroom. ( This had always been available for tenants ) told me to go up the street to the 7-eleven. Time for me to get out of here. 🤨

This is not a good place to do business with. I paid for one month's storage. I canceled my storage on Jan. 3, 2023 in person. The following week I received a bill and a late fee for a mistake that a worker made who failed to cancel my account the prior week. I had to pay $186.00 to close out my account. I explained my situation to the worker, but she did not cancel the bogus charges applied due ti the mistake of her coworker. This location and the workers robbed me of my money. Do not do business with them.

The staff friendly

I cannot say enough good things about Crystal the property manager from Public Storage on Ridge Ave! I wasn’t 100% content with the unit I got( only because when I brought my stuff inside I had to go through a little hallway door & the push cart didn’t fit easily through that door), so when I called and told her that, she told me to come in and showed me other units and let me take videos to help me take a decision, and after helped me out with everything I needed to do in order to get the right unit for me. Thank you so much Crystal for all your help & your your amazing customer service! It was such a pleasure to work with you!

I came in to this location and got the amazing pleasure of dealing with Crystal and her amazing customer service . She went above and beyond to express every option of what was available to me and even gave me a tour to see what the facility looked like and if it would be a good fit for what I needed . That type of customer service is what makes you feel like you are appreciated more than just a customer . Thank you again Crystal !

Pricing going up for storage on 1 Sept. 2022.

I was very much pleased with the service crystal provided with me today, been having a rough week and she made my morning with the help she greatly provided for me today. It’s the little things that count and the blessings in disguise!! 😌

Wanna thank you guys for making my process so simple.And thank you crystal for being so helpful, awesome service

Shawn Brown was very informative. He was very professional and had great customer service skills.

I just wanted to say that I had the best rental experience with this location. The manager Shawn Brown was magnificent with his customer service and helping with me with all the questions I had. I was a little skeptical at first but he just made everything go so smooth and I just really appreciate him taking his time and helping me through the process. If I ever rent storage again, I’ll definitely come back to this location. Shawn your the best man!

Crystal and Keisha are fantastic women!

Great service from the manger Crystal She handle all my needs and got me back in da Raod fast I appreciate you

The service here is amazing! Whenever I call or am on site looking for assistance, I'm always greeted with kindness and I receive the best help. Keisha, specifically has been the person whom I've come into contact with most. Her customer service and attention to detail is excellent! If ever I need a place to store my belongings, I would definitely come to this storage facility first and ask for Keisha.

I was serviced by Crystal and she was professional and polite,with me. I was very pleased with service from her.

Keisha always greets me and is very polite. She gives me no problem and handles everything with ease.

I had a great experience with this place. Crystal was always available to answer my questions, and was both friendly and professional. I got a great deal on a one month rental of a large space. It was just right for the time we needed in between moves. I would highly recommend it, and it’s also just down the road from an excellent U-Haul place, also on Rodge Avenue.

Love the low price but would havebeen helpful if and staff actually showed me where my units were. even a map in email would have been nice.

Stopped by today to this location to take a look at two different size units and Crystal took her time explaining to me the prices and the process of moving in. She was great and I definitely will be back to store here!

Great storage spot one of their associates named crystal marie help me out was very professional and knowledgeable made it simple for me to move and trust that my thing would be self and secured

I had a great Encounter with one of thier associates I believe her name crystal she was lovely seem Responsible and encourage me that my things will be safe and secure until I need them

Came today to purchase some small boxes because I am moving and I was greeted by crystal who was super friendly and and got me in and out quickly. She has very great customer service.

Stopped at the Public Storage on Ridge to get some moving supplies and was greeted by Keisha who helped me pick out all the supplies that I needed she had to go to the back to get them but she carried them to my car and even helped put them in my car for me as I am pregnant I appreciated her help and her kindness.

Keisha provided excellent customer service

Absolutely terrible service.

Thank you Crystal and Kiesha for making the move out process so easy! You guys are amazing

This is my third time storing here and i must say I love coming here because I am always being treated with with nothing but great customer service. Crystal is so excellent and couldn't ask for any better service.

Expect a minimum $50.00 raise in rent every 6 months. And while I was there they cut access hours by 3 hours per day. They definitely have a theft issue, people breaking into units. Maybe it's the homeless living in units. So yes it makes sense to cut assess hours giving those living in there more time to break into units with no way to get caught. Tip: to cut down on break-ins you should have 24 hour access. Believe it or not this would cut down on theft because the possibility of getting caught is now there. Now you gave them unrestricted free range.

Keisha and Crystal fabulous service and honest very nice ladies

First I like til say..Crystal is amazing workers very outgoing well spoken respectful employee.Need more people like her.Thanks for public service.

Crystal was an extremely helpful with my difficult aunt. Perfectly polite. I would absolutely rate her as a CUSTOMER SERVICE EXTRAORDINAIRE!!!!

Crystal is the best. Excellent customer service!

Crystal is amazing she gives phenomenal customer service and went above and beyond for me in taking care of my matter.

Crystal Marie did an outstanding job! She was very professional and made everything really simple

Crystal was simply amazing and helped me greatly HIGHLY RECCOMEND!!!!

Completed all my paper work online , came into the office because I couldn’t find my unit. Crystal took her time out to show me where it is located and was also able to let me use a dolly to help me move my items in much quicker. Very great place.

I am moving and came into this location with my brother today to look for a unit and compare prices. I was not expecting to get one today but Crystal made it easy to choose one. She is very knowledgeable. Her excellent customer service skills along with her fast and friendly service made my day better. Thank you so much Crystal, If I could give this place and this woman 10 stars I would have. Keep up the great work.

Crystal was super helpful she had all the answers for my questions she’s super nice she also speaks Spanish so that’s a plus I would definitely recommend her to anyone

“I was by the area today on my way to make a payment at another location, I came across this location and decided to stop here to make my payment instead. As I walked in I was greeted by the young lady in the front desk by the name of Crystal. She was very friendly and got me in and out very quickly. The office smells so wonderful and it’s very clean. I will be stopping here more often to make all my payments. thank you Crystal. “

Thanks to Crystal for all the help. She helped us find our unit and gave us the best options for our budget. Great service and very informative. Thanks again

Crystal was a big help I needed to find an affordable storage unit I also like that the fact that is clean. I've used other storages before but this one beats them all.

Girls at front desk is breath of fresh air

The customer service here was phenomenal. Crystal went above and beyond to help meet my needs and expectations. She had great communication skills and She made my moving experience so helpful and she was very professional! I would highly recommend this location to anyone!