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Public Storage Self-Storage Units at 1431 Ivy Hill Road, Philadelphia, PA
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x10'Online only price$ 70/mo
Small 5'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 70 /mo $ 100Best Price Label+ one-time $29 admin fee
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5'x15'Online only price$ 119/moMedium 5'x15'- ground floor
- outside unit, rollup door
- drive up access
$ 119 /mo $ 159Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 150/mo
Medium 10'x10'- ground floor
- outside unit, rollup door
- enclosed
- drive up access
$ 150 /mo $ 209Best Price Label+ one-time $29 admin fee
-
10'x15'Online only price$ 161/mo
Large 10'x15'- ground floor
- outside unit, rollup door
- drive up access
$ 161 /mo $ 230Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 217/moLarge 10'x20'- ground floor
- outside unit, rollup door
- enclosed
- drive up access
$ 217 /mo $ 301Best Price Label+ one-time $29 admin fee1 unit left!
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At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 405)
Traci was and has always been so great to me. Always polite and courteous when calling to let me know that I may owe, or if I need to make a cash payment what day she will be there. Great customer service, every time!!
I had to CHANGE my review. I ABSOLUTELY DO NOT RECOMMEND Public Storage. I was a customer here for 6 YEARS. Paid on time every single month and when I finally removed my belongings there was SO MUCH MOUSE TURDS I almost puked! Its MANDATORY to pay insurance every month so under my understanding I was paying it. I filed an insurance claim because a lot of my things were DAMAGED and they are giving me such a hard time and you ONLY get up to $250 from a claim anyway. First they wanted original receipts and pictures of the furniture in good condition. Although my furniture was 10 years old ..I really take care of my things and actually had the receipts that Im sure they thought I did not have!!! Now that they have all of the info, the insurance is telling me I was not covered during the time I had the storage...HOW when its mandatory..I didnt cancel it. I paid on time every month! Public Storage hasn't done ANYTHING to help me with this situation although they said they would call me back!!! NEVER AGAIN!! All for $250 when my furniture was waaaayyy more! Aren't insurance companies supposed to protect you and be in YOUR SIDE? SMH!
Sean was very helpful! Big fan
I really appreciate Rm Samantha's time and patience to help me download the public storage app to help me get everything set up so I can use the app and use the gate access from the app.
Thank Sean for being so supportive, respectful, responsible and amazing. You totally appreciated. Thank you again for all your help.
Great job Sean, how you handled my demanding wife was very professional
Sean did an amazing job with help with a payment and his patient is great appreciate it
Kaethe was so very helpful!!
I’m very pleased to have chosen the Public Storage facility close to my home. Associates- Shaun & Tracey have been wonderful to work with, explaining all the details of the rental. The facility is well kept & clean. A shout out to all involved there for the job they do. Thank you, Herb Nagel
Harry was very helpful and answered all my questions.
Sean was very professional and friendly. Answered all my questions. His customer service skill are excellent.
Outrageous and unjustified price increases
I had a wonderful experience at public storage thanks to Traci. Incredibly helpful, professional and friendly. Traci took the time to explain all of my options clearly and made the entire process smooth and stress free.
Traci was very helpful. She answered all my questions. She helped me pick out the right size unit for my needs.
Sean is a piece of work.But he tries to keep the property clean and up to parte.
I was very impressed with the customer service. My experience with Shawn was great! He was knowledgeable and always very helpful!
Too expensive
Very helpful ,and also friendly to what was needed. Will recommend #1 storage if you ask me.
Clean and modern storage at a very reasonable price, run by the very amiable and helpful Tracy and John. You can't do better than that
Mice destroy my beautiful furniture,the insurance they offer payout is 250.00 my furniture succeeded 4,000...No food was left in this unit!!!
Thanks Sean for unit
Your great, I recommend
Just moved out of my unit, the property manager made it stress free and was very friendly. I'd recommend to a friend
Traci was a huge help and very friendly throughout the entire process. Would highly recommend going here
Worked with Traci today. Very friendly and helpful. Fast service.
Big Thanks to Sean for helping pick out a storage unit today. CUSTOMER SERVICE AT ITS FINEST!!
I appreciate how quick and efficient this facility is. Everyone was super helpful! Special thank you to Justin and Traci for making my decision easy!! I highly recommend this storage space!!
Sean provided my family and I with amazing customer service. He was patient and understanding about the situation. Sadly I fell upon hard times and he was eager to help set up a plan that worked for me. My balance is now paid in full. I can’t thank him enough
Efficient, quick and kind! Easy booking
Great place for storage. Renting online was quick and easy
Update June 2024:
Scam really. They start upping your rent immediately, and then every 6 months for no reason. Contract says they can but what do they suddenly need more money for every 6 months? Nothing. Just greedy.
I was in a hurry so I didn't catch their names, but the two young women at the office today were excellent and so kind when I'd been having a bad day otherwise. They made my move in and refund of the unit lock super easy and pleasant. They were quick and knew my name, even without having met me beforehand. The energy they gave was just awesome.
This location is perfect and is very convenient for me. I would not want to be at another location. Tiara, the Property Manager, was super helpful and responsive with an issue that I brought to her attention.
Rented a unit for over a year and received a bill for a full month rent for moving out a day late which wasn't a problem however when moving out the unit i discovered dead mice and mice was chewing through my property when I called customer service they told me it was nothing they could do bc I didn't have insurance however I would of never rented there if I knew they had a rodent problem horrible service and would not recommend anyone renting a unit from them
Great place 👌
I needed to urgently rent a unit and Tiara the A- Manager was super patient helping me walk through the process. I wasn’t able to close the deal that day so I returned the following day 3/1. Talk about night and day with the customer service, patience and kindness. This day I had Tracy helping me. She must have been over whelmed or having a bad day. She was impatient telling me to do my transaction on line and that energy through me off. The promo that Tiara told me about was no longer available. I could not follow up on rates and promo with Tracy as I kept getting an attitude and rude energy. I remained calm in hopes my energy would rub off and she may have a better day so I get a better explanation and we could complete transaction. I’m not happy I missed promo have gotten calls on storage payments from Megan and Tracy. Plus is she must have been have happy to call me for payment cause her energy was better this time around. 5 is for my initial transaction and improvement of sorts.
Tiara B ! Ivy Hill location. Hands down the best service I’ve received in a very long time. Thanks again !
They keep sending me texts in the middle of the night about leaving the location late. Tonight I got a text at 1130 pm. and I have been no where near that location after hours. Now let me see if I can get back to sleep. Very inconsiderate.
Tiara was excellent and very helpful, made my move in fast and easy.
My grandson needs storage for the summer. Tracy was very helpful, she took her time and explained everything. The property was clean and the unit was dry. We will definitely store here when it's time.
Tiara was delightful. Ask for her she doesn’t disappoint.
Great Service.. Tiara .
Tiara has been helping me with my unit for the last 8 months ! She is the property manager there and she is great ! If she is not in the office then she is on the property cleaning out units or helping other guest. I wonder if she gets a day off because she’s always there ! She gave me the whole run down on how to be a great tenant to avoid any fees or inconveniences! She listens to all my drama and never complains or pushes me out. She remembers me every time I call or visit she treats me like I am more than just a tenant and I feel more than comfortable storing my property with her working there. She is always alone and manages the entire property just IMPRESSIVE! I was more than happy to leave a review when she asked because she ALWAYS helps me ! Thank you Tiara you are always an angel
Kelley and Tiara were simply amazing they provided excellent costumer service honestly the best I’ve ever seen!!!!!🥰
TIARA WAS Exceptional!!! Love her customer service! She helped me with my fees and was very accommodating. Excellent care.
Very friendly and very helpful
Kelley did a great job and was a big help
Kelley was very nice and helpful. I told her what I needed to store and she recommended the perfect size so I didn't have to pay for a bigger unit I didn't need. I will recommend to my friends.
Kelley helped me with deciding on a storage option and made sure I understood all of my options. She wa every patient with all my questions!
Tiara B is the best ! I store at a different location but choose to pay here because she’s on point and her customer service couldn’t be any better !
Ivy hill is the best location in the Philadelphia area ! It’s clean ! Drive up accessible! And the property manager Tiara is always on the property willing to help
I was 100 percent satisfied with Kelley
If I could give less than a 1 star I would. I bought the rodent spray and the damp dry for over 3 years I had my unit there. I would actively use these products to no avail. I finally moved out of the unit because the mice infestation was awful and the dampness was uncontrollable even with all the products I purchased and used over the years. The customer service here was NOT good customer service at all, I felt like I was bothering them every time I went there. Ivy Hill may not be the place to store your valuables. Public storage is probably still a good company as I've been to other locations and been treated kindly. This is my experience.
I had a terrific custimer service experience with Elias S... thank you for patience and kindness
I was so impressed with the kindness and impeccable customer service of the Property Manager Tiara. She was so thorough and made a difficult time settling and moving things from my mother's estate after her passing. She would be a reason I would recommend Public Storage.
Kelley and Tiara were exceptional they explained everything thoroughly I feel confident storing with them
It was really easy storing here I’m happy to be leaving but I am satisfied with the service
Kelley was extremely helpful and I will for sure store here again if its ever needed
I called in and had some questions about units, Kelley was very helpful and thorough when addressing my questions and concerns. She made sure all of my questions were answered and eased my concerns about renting a unit. Thanks Kelley!
Kelley and Tiara are doing a good job
Tiara was a great help
Kelley was so nice and helpy
Kelley was so pleasant and helpful with my sister’s move in
Kelley helped me out from the start and did a good job
Kelley was great
Kelley am Taira did a good job helping me
Move in process was super easy and mangers were very patient with me
Kelley and Tiara were a great help happy to have done business with them
Kelley and Tiara did a great job and I felt comfortable storing my things.
Kelley and Tiara were awesome!!! They answered all of my questions with professionalism and knowledge!!! I will definitely be renting with them in the near future!!! Thank you!!!🙂
Tiara helped me out so much the other day. Thanks again !!!
Tiara was such a good help!
Tiara, the front desk is great. Public Storage themselves just has their own glitches as a company.
Your property manager at Ivy Hill Ms.Tiara B. Was very helpful to me. I tried so many times tried to pay my bill over the website and it gave me so much problems. She was very patient with me, and very understanding of the issues I was having. we need more people like her. Thank you Ms Tiara very much. You have five stars in my book.
Tiara B is the absolute best customer service representative I know! She worked diligently to help me with my situation here and was so pleasant and kind! She’s the bomb!
Tiara was sooo Awesome! She knew what what she was talking about. She was respectful and her customer service terrific. You could not get a better person.
Tiara and Traci are stars. They are pleasant, professional, knowledgeable, patient, good listeners and helpful. There were so many storage facilities, many on the same road as Public Storage, that we thought we would visit. But after our conversation with these two professionals and their follow-up today (we were there yesterday) we have no interest in continuing to look at facilities. We believe we are in the right place because of these "right" people. Thank you for your good hiring decisions. Richard and Carol
My name is Sheila Allen been with PS for several years without any issues. I called customer service about a late charge that I should have not received. They told me they would take care of it and I had nothing to worry about. When I came into Tiara's property at Ivy Hill I was greeted I was listened too and she really went out of her way to correct this mistake for me. She took her time and showed me what was in my account and made sure I left out happy and satisfied with the results. If you have any issues please ask for Tiara B she is so professional and down to earth and very patient
No problems with them
The staff of the Ivyhill Road Public Storage facility were, by far, the most delightful, helpful, and professional staff members that I have ever encountered. They went above and beyond to deliver "best in class" customer service to me and my family. From my family to yours, I offer a heartfelt "thank you".
Sharon H.
James was very helpful and very knowledgeable!! Got me a great deal! Highly recommend!
James was very helpful
If you need to store your personal Items, valuables or irreplaceable picture and documents, I would recommend public storage on Ivy Hill Rd. I've been a customer for 3 years and I've found them to be friendly, professional & fair. If you can't get the results you need ask for James the Manager his goal is to always make things right for the costumer.+
The storage location is dry and secured by a gated entrance and your personal locks
James was our customer service attendant at the public storage location on Ivy Hill Rd. James was a pleasure to work with and he explained the storage process, and how everything works very well. James was very professional and polite during the transaction of renting my storage unit. I highly recommend taking your business to the public storage location on Ivy Hill Rd.
Great job James!
James is great at his job, very nice clean facility!
James was very helpful
James was very helpful today! Highly recommended!
James was a nice guy he help out a lot . Very polite.
I want to extend a heartfelt thank you to James at the Ivy Hill location.He was so patient and kind,even though I know I was a pain with a lot of questions!!!He answered them all,and helped me decide which unit would best serve my needs.Thank you James,for your expertise and kindness!
I love this public storage. I was having an issue and James really helped me figure it all out. I really enjoyed working with him. Someone should give that guy a raise! He didn’t have to take the time to help me figure out my problem but he was nice and patient and I left a happy camper!
Quick and easy
James was great, helped me get a great deal on my unit. Excellent service!
Great place to store my extra.
James was very knowledgeable about the units and prices. He did a good job and made me and my father happy
James was great. Hell of a smile. Answered every question I had and made me feel comfortable with the property. Would highly recommend public storage to friends and family.
Walked into public storage looking for something different, left with a better deal. Thank you so much james for paying sttenting to my needs and getting me.in the right space
James was great from the moment I first spoke to him. Made sure I got the unit I wanted and was very kind!
This public storage location is a really good location and James and keisha were great big help and courteous!
James was great took his time showed us the units we needed and made sure we got one at the right price! Loved his service!
I had a great experiencewith james today, he helped me get a unit at an affordable price and was very kind!
The Rep was very helpful and curious in doing buisness.
James was very nice and kind. Got my unit very fast for me! Great service!
James and Justin were great! They were very knowledgeable and kind! 10/10 highly recommend
James was very great with his service and the extra steps he took to make sure we got the unit and are satisfied with the choice! Thank you so much PS this is why we keep coming back!
James was very nice and professional and helped me get my space nice and quick. Great service!!
James was very good at his job..welcomed us in early and got us out quick. Higly recommended
James was great, loves his service and how professional he was!
Great service from James. Reviewed my account and got me a rate reduction. Thanks a whole bunch.
James and justin were great, got me a great deal with great service! Highly reccomend
James and cyani were more than helpful! Had an issue with a reservation and it was quickly resolved and I got right to storing. 10/10 customer service
James was great and very helpful today! 10/10 customer service
James had excellent customer service and was very accommodating! 5 star job!
Reasonable prices
James was wonderful! He resolved my issues and a pleasure to speak with.
James helped in get into a storage unit for my business. Thoroughly explained sizes, pricing, and terms. Made me feel comfortable I was getting a great deal and my belongings would be protected. Would recommend 100%.
James is the truth! I’d be at self storage right now if it wasn’t for that dude
The worker there was extremely helpful. I’ve never used Public Storage before & James made sure he explained everything fully and answered all of my questions thoroughly. Thank you again
Big thanks to James for always being helpful and knowledgeable when I come to the building this place has a great stuff. KEEP UP THE GOOD WORK!
Kudos to James at the Ivy Hill location. I was in a quandary financially until my social security check arrived to pay my storage bill. Because of his suburb customer service, I was allowed to access my storage to put one item away. If James had not been so understanding and helpful I don't no what I would have done. It's people like him that make this a better world .Because of his excellent customer service I have referred Public Storage to my friends and family.
Attendant was very helpful, friendly and courteous!
Very polite very informative very helpful
The property may has a great demeanor and good customer service skills...James is very pleasant person..He handled my complaint with ease and solved my issue
James did an excellent job today, had a problem with my unit and he immediately fixed it. 10/10 recommend!
Shawn Brown made renting easy. He was very informative and had great communication skills.
Great and easy experience! James was very helpful if I ever need storage again I know where to go!
Keisha was a pleasure to work with. Handled everything with ease!
Keisha was great, she greeted me the second I walked in and handled my issues with no proble.
Keisha was a pleasure to deal with. She was polite, professional, and accommodated my request with ease.
I was inquiring about my storage units. I spoke with a young lady by the name of "Keisha" at the Ivy hill location. She was very professional in answering the phone and help me with questions about my units.
Thank you Keisha!!!
I was very pleased with my service at public storage anthis storage and I will give James a 5 star he has excellent customer service skills.. And then I hit the 5 star
James did a good job today I surely will tell some about this storage
James was very helpful and knowledgeable when it came to helping me and my mother get our units! 10 out of 10 he’s always there for the customers and makes Sure they get the best service possible!
It was a lovely experience, the lady was nice and helpful. Aside from the dust still pretty clean and neat.
Safe and reliable space for short-term storage. James was super friendly and helpful with all our needs!
James was super helpful and I would recommend 10/10!
After a stressful morning, Keisha turned everything around with her outstanding help, her energetic energy and her above and beyond mentality. I left very pleased and informed.