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Public Storage Self-Storage Units at 2351 S Swanson St, Philadelphia, PA
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 58/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 58 /mo $ 72Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 58/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 58 /mo $ 72Best Price Label+ one-time $29 admin fee
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4'x5'Online only price$ 58/mo
Small 4'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 58 /mo $ 73Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 60/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 60 /mo $ 75Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 90/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 90 /mo $ 113Best Price Label+ one-time $29 admin fee
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7.5'x10'Online only price$ 94/moMedium 7.5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 94 /mo $ 117Best Price Label+ one-time $29 admin fee1 unit left! -
6.5'x10'Online only price$ 94/mo
Medium 6.5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 94 /mo $ 118Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 104/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 104 /mo $ 130Best Price Label+ one-time $29 admin fee
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5'x20'Online only price$ 104/mo
Medium 5'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 104 /mo $ 130Best Price Label+ one-time $29 admin fee
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10'x14'Online only price$ 107/moLarge 10'x14'- elevator access
- climate controlled
- inside unit, rollup door
$ 107 /mo $ 134Best Price Label+ one-time $29 admin fee2 units left! -
10'x10'Online only price$ 118/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 118 /mo $ 147Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 120/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 120 /mo $ 150Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 120/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 120 /mo $ 150Best Price Label+ one-time $29 admin fee
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8'x15'Online only price$ 121/mo
Medium 8'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 121 /mo $ 151Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 154/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 154 /mo $ 192Best Price Label+ one-time $29 admin fee
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10'x19'Online only price$ 163/mo
Large 10'x19'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 163 /mo $ 204Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 170/mo
Large 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 170 /mo $ 212Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Philadelphia
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Philadelphia Storage Units Near I-95 and South Philadelphia Sports Complex
This Philadelphia storage is conveniently located near the South Philadelphia Sports Complex with easy access off I-95.
The large selection of indoor climate controlled units at this Public Storage will help families in the Whitman and Lower Moyamensing neighborhoods in South Philadelphia find much needed space at home.
For those multi-athlete families in Whitman who frequent the Murphy Recreation Center, a 5x5 unit offers easy access on your way to practices and frees up space at home.
A 10x10 unit is a great option for families who need to spare furniture to make space for multigenerational family members, while a 10x15 unit is perfect for families who need to declutter their home for a move.
One of the attractions in this area is the South Philadelphia Sports Complex which is home to city's major league football, baseball, basketball, and hockey teams. Take a break from moving and head over to Navy Yard which has been revitalized into a hub of cafes, riverside paths and open space.
Known as the birthplace of the United States, Philadelphia's two most important landmarks are: Independence Hall — where the Declaration of Independence and U.S. Constitution were drafted and signed; and the Liberty Bell. Movie aficionados will recognize many Philadelphia landmarks as the backdrop for Sylvester Stallone's iconic movies “Rocky.”
Customers can move in to storage contact-free with our eRental program. This facility is open seven days a week and is happy to serve the south Philadelphia area.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 179)
This was a great seamless experience. Barbara was very knowledgeable about what would be best for our needs. She was able to break down everything clearly, show us how the process works, find what works within our budget, and what to do moving forward. The facility was clean and bright. The bathrooms were well maintained. It was a quick start to a long and arduous day of moving. Thank you Barbara for everything you do, you were a delight!!!
Clean and well maintained. I've had stuff here for years and I've seen the place get better and better, with longer hours and better maintenance of the doors and elevators.
As far as customer service I can tell you all that Barbara is a rock star and incredibly helpful and a great communicator to boot!
Barbara was awesome today! Really! very knowledgeable and helpful got me in my space quick and explained everything good!
Excellent location! Clean, secure, and easy to access. Big shout-out to the property manager Noel, for her outstanding help and friendly service. Made everything a breeze!
Tina is absolutely amazing! Professionalism at its finest
Very helpful and accommodating customer service. The units are very well kept too!
Nice place and
Barbara has been great since coming to Swanson always there when I need her and she's thorough
The door was locked for two minutes before she arrived to the front desk. She didn’t bother to greet us, she was on her cell phone as she spoke to us. She rolled her eyes, huffed and puffed when we asked her the first and last question related to the storage size. Horrible customer service.Needless to say I walked away and will never return as a customer!
Barbara was so kind as I was trying to get my online rental to go through. She took the time to explain the rental, making sure I knew where to go. So very appreciated during a stressful time!
I thank Public Space for hiring such dedicated, knowledgeable, and professional employees such as Barbara and Tina from the Swanson St. location. Barbara was especially helpful by walking me through the system, getting me a storage place even before I had arrived in Philly.
Thank you Barbara! You're greatly appreciated.
Happy Mother's Day!
Patricia 😊
I’ve had a storage unit at this location for the past few years, and recently I had a concern about an upcoming increase in my rental fee. I spoke with Barbara in the office, and she was extremely helpful and professional. She listened carefully to my concerns and took the initiative to contact someone on my behalf. Thanks to her efforts, the proposed increase was adjusted to a more reasonable amount that I found satisfactory. I really appreciate her dedication and excellent customer service!
IM SOOOO happy that i met the young lady Barbara... She was ABSOLUTLY freaking AWESOME. My grandmom Mango been with this storage place for years and for the last year the customer services have been horrible. My g-mom have dementia and was taking advantage of by an older lady a few months back she stole money from my grandmom, and we reported it and we haven't heard anything back. However, my grandmom went in there to pay her bill and for the past few months she has done nothing but express how much some young lady name Barbara have been helping her out a lot. So of course, I had to go and check her out. I had a almost two-hour conversation with Barbara and when I tell you they hired the perfect individual. Barbara you are smart, and you will be very successful keep striving for the top.
Barbara was very professional and helpful with me choosing the right unit for the amount of space i needed 💯
Barbara was very helpful and knowledgeable she made the whole transition to my space seamless thank you Barbara
place is nice but the place was robbed and they did nothing for the stuff that was stolen or broken as I didn't have insurance. They have had roaches in there and when complained just said they have a monthly exterminated. People have been in there parking their vehicles doing oil changes after the office staff leaves. Other than that it's a nice convenient location and glad the hours extended as they use to close at 6pm. But as for customer service, they don't do anything for any inconvenience including have several units broken into on new years day.
Clean , staff is super helpful, but they raise prices from $91.15 a month to $150.00 which is just like a criminal Should be charged with 'theft by deception '. Oh smart move with the increased hours. Finally .. but the price increases are not justified.. otherwise it would be a 5star
Darrius B. Was very helpful and his customer service was great!
Great service from Lana
Nice facility with drive in access. Lana was very helpful finding a large enough bin in my budget
Visited today to look at units and ended meeting with Liz she was very helpful and knowledgeable about the process. Ended up renting a unit and happy to have a place to store my belongings. 5 out of 5 stars.
Lana and Chris are always wonderful
Good experience. Lana was really helpful
It was so easy to get a unit! The Professional Staff the layout of the building" I'm so glad I chose Public Storage! The price for a 5x5 Space is unbelievable plus first month for 1$ ! You can't be at it! If your looking for a Storage Unit, don't look any further!
Bruce was an absolute pleasure to work with. He took care of my needs and followed up promptly with a return call to make sure I was taken care of. Thank you for the great assistance and speedy work, Bruce!
Public storage on Swanson Street in downtown Philadelphia your company has a very hard working knowledgeable young man by the name of Bruce. He must be a new addition but he's a pleasant one at that.
Thank You Bruce for answering all of our questions. He was very courteous, and knowledgeable. We found a Great place for storage from our move.
Facility was clean. I felt comfortable using their storage facility. Staff was helpful.
I had the pleasure of speaking with a young man named Donovan. He was very nice, knowledgeable & helpful. I hope Public Storage continues to recruit employees like him.
Donovan was very helpful answering my questions
Donovan was very helpful
This is one of the worst storage facilities I’ve ever used and I’ve been using storage across New York City, Brooklyn and Philadelphia for over 12 years.
They are consistently understaffed. There is one person working in the entire facility so if they are making “rounds” around the floor then often times it could be 1hr + with no one in the office.
One of the entry gates is broken and has been broken for quite some time.
There are only 2-3 carts for moving items for the entire facility. When I asked the employee she responded that they keep getting stolen. Maybe if you had more than one employee working you could monitor the carts and prevent people from stealing them. They used to require that they hold your Id to use the carts - while that could be annoying at least it would ensure that there were Carr’s there to be used !!
There is no dumpster access so if you have trash (I’m talking about even small bags of trash or boxes, you need to take them with you).
The hours are restrictive. They close at 6 pm and the one employee working leaves at 5!
Significantly overpriced compared to the other three storage facilities within a 2 minute drive.
Constant price hikes ! What was once a $50 unit I was paying $160+ a month until I decided to fly back to pholatin order to vacate the unit. They will get no more of my money.
Nice place
appreciate the super friendly staff
The storage rental process can be daunting to investigate, especially while managing the complexities of a move. The varied array of pricing, promotions, sizes, access options, etc. is seemingly intentionally confusing. So many thanks to Sierra for breaking down all the information into manageable pieces for me to consider! She was patient, courteous, professional, highly knowledgeable, and super friendly. She helped make sense of the chaos which is a really big deal! Sierra - you are a true gem and I am most grateful for all of your time and assistance.
Tina is an absolute gem
Hours for this place is HORRIBLE. They don’t have carts because customers hide them in the units.
Carts should have to be signed out by using your identification.
Roll up gates are Always broken as well.
Also prices go up Every 6 months by $30-40
Clean, and well run.
This place is fine if you're only going to be there for a month or two to take advantage of a promotion. I would not suggest renting a unit here.
The facility was always dirty, especially the loading bay and the elevators. One of the two elevators has been broken for 3+ months. The other one only has 4 of 9 lights working. It is common for one at least one of the roll up doors to be broken. Men's bathroom has not had a soap dispenser for the past year or two. All carts are locked up in the office, which a major problem when the staff doesn't show up. The hours are also inconvenient.
All of this could be overlooked if the rent was reasonable. They WILL raise the rent on you every few months. My rent went up 94% ($151) in less than 2 years. My initial rent in August 2022 was $160 for a 10x20 unit. Three months later, November of 2022, was a 28% increase ($45). Nine months later, August 2023, was another 27% increase ($56). Nine months later, May 2024, was another 19% increase ($49).
If you call the 1800 number to complain, you can get a rent reduction once every 12 months. This is usually $50 off for 3 months.
January 2023, my 10ft x 10ft storage unit was $189. As of October 1, 2024, the cost will be $312.
Throughout this time, as others have noted, one or the other of the garage doors was busted. The facility closes (very inconveniently) at 6pm.
I'm moving out this month.
Long Story Short: Do not recommend. Go elsewhere.
Timing has become more restrictive since getting a unit. Used to be 24 hour access and changed to business hours, which conflicts with most people's work schedule. Price jumped up $30 even with less hours for access without no further explanation. They basically try to get you in the door, then it's hell to deal with whatever adjustments they make when they feel like it. Clearly based on their generic responses to feedback already given and no improvements, they don't really care about doing better. Just save yourself the headache and frustration - there are other places in the area.
Edit - Just me again to say my previous review was a year ago and the price has indeed jumped up another $30 with still limited access hours.
Edit - Just me again to say that my previous review was 6 months ago and the price is increasing another $30+
(That's right - if you're tracking, the unit I am renting is now DOUBLE the monthly rent from when I first started renting, and this is the SECOND price jump this year. Luckily my stuff is almost out and my agreement will be terminated before this last hike goes into effect. Praise be.)
Pearl and Michelle was great and very friendly and the place is very nice!!!
1 year later the ppl are still nice but the place is a rip off they tell you it’s a chance that your bill can go up every 6 months that a lie your bill will go up every 6 month and not 20 or even 30 my last bill hike was 75 so here I am paying 3 times what I was paying one year ago and to top it off the app to open the door don’t work and u have to get out to use the pin pad 🤦🏽♂️🤦🏽♂️
Service was beautiful!
The facility is new and has security cameras throughout. The location allows for relatively easy pick and drop off and they have a small parking lot. Shakirah went above and beyond. She is well versed with the entire process from pricing, contracting, insurance and able to give us pro tips.
Staff is great, always clean, affordable rates
Shakera was AMAZING!!!! Tried a lot of places but it was Shakera's excellent service that sold me on choosing Public Storage!
Able to take care of rental online, very convenient.
Shakira and the manager (Al, I think is his name) are so pleasant and helpful. They do a great job keeping the building clean and orderly. The customer service is really great too! My only issue with this place is that access isn’t 24/7 but it’s still worth it to me to keep storing here.
Al and Shakira are are very welcoming people and know what they’re doing. I moved into my unit I was walk through the process efficiently and stress free
I wish I could give 0 stars. Would not recommend at all. The customer service is piss poor. No one cares and everyone is just trying to do their '8 and skate'. Looking forward to being done with this company once and for all.
Very Professional Staff.
Always Pleasant, Always Helpful.
Ialfie is the best customer service
Appreciate it
I came to Public Storage after a different storage facility tried to stiff me (long story involving an online reservation and a concrete pillar in the middle of the unit), and all I can say is Alfie is THE BEST. He is quite possibly the best employee I’ve ever dealt with anywhere. Bar none. He’s helped me in a million different ways since I moved in. Come for Alfie. Stay for Alfie. He’s the truth.
Great customer service went above and beyond I highly recommend this place
The service was superb by Shakera and Altie. They were patient with me as I asked questions and provided me with detailed answers. They made me feel comfortable leaving my belongings there.
Alfie was awesome! He stayed a little bit past closing because my family and I were running late. He opened the gates for us so we could finish clearing out stuff.
Nice clean Place and Well Lighting and Shakira was very helpful in getting me my unit The only thing I I don't like is my unit is too far From The Gate and I am handicapped and pretty much can't Walk Very Well Would Have Been Great If My unit Was Close To The Entrance Gate
Shakers is very helpful.Great customer service.She helped me to upgrade my unit fast and easy. Thanks Shakera
Shakera was very polite, professional, and extremely informative, and may I add helpful. I do appreciate excellent service, it made my day. Thank you guy's, keep up the good work.
I wound up in a last minute tricky spot with moving and Alfie was able to set me up same day and take care of me securing my larger belongings in a safe place. I can't thank him enough for making this as simple as possible with a same day reservation and check in with my items.
Great service. Was given help above and beyond. The workers were patient with my decision making. Going me all the info to make a properly informed decision. Alfie and shakera helped so greatly get the storage space I wanted.
Alfie, thank you again for all of your help this past weekend! You made downsizing my unit last minute extremely easy and pain free and you were so kind and helpful! - Kaitlyn
I had a great experience here at public storage with the help of Shakera Cathy
I came by there one day to look at some units and one of your worker by the name of Shakera gave me great costumer service and the place was clean and presentable, and i looking forward to renting a unit. Thank you Shakera
I Was given a great online price.I m a handicapped senior & needed alot of assistance. ALFIE & TINA had alot of patience with me and showed me all the units along with making sure I was happy .I got insurance and I paid my 1st month rent ..the place is clean very secure and the workers are excellent..thank you for all your help....On my 2nd day I was assisted and greeted by SHAKERA who was just as amazing..thank you public storage you made me a happy senior..
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It has Space, is clean, big, convenient and less expensive.
I rented at the south Swanson St Philadelphia location for over a year and had so many issues. I would go in person to pay and there would be no one in the office the last few hours they were open, I would get a late fee because I only had cash to pay that day and they would promise to remove it when I came back but never did. Eventually after some financial struggles my unit ended up being scheduled for auction but I knew I'd be able to pay it off before the auction date. I called the office to ask what minimum amount would be needed to cancel the auction and was told $200 so while on the phone with them I paid $300 to be safe. The next day I was admitted to the ER and held a few days for emergency surgery. I went online to pay the remainder of my balance and was informed I no longer had a unit. That the full balance had to have been paid the day I called and WAS LIED TO. This location is a scam. I've had plenty of other issues with them but these were the worst. I lost my entire childhood of memories as well as so many irreplaceable mementos and all my business equipment. Worst rental experience of my life.
I rented a unit here for two weeks and ran into some issues with the payments, but Kelvin and Cara on at this location were super helpful and great to work with! Big thanks to them!
I was here and the staff help me find the perfect size unit and the price is great and affordable I highly recommend this storage facility for whom ever is looking for a nice size space for there extra belongings.
My experience, while short, was wonderful. Kelvin stood out as a top performer at this location. Everyone was kind and knowledgeable and extremely helpful. Move-in and move-out went perfectly.
Great experience, very clean. Kelvin and Shakira were very helpful. Great company!
Amazing service
Leah's customer service is wonderful. Great to have her at this property
Truly awful. They barely post the hours, then locked the garage door 15 min EARLY at 445 on a SUNDAY. I was locked inside. Had to call 911 to get out. Half dozen attempts to reach anyone at the company and I still have not received a call back. Honestly cannot believe the hours are so short and they would lock you inside before the closed hours without anyone available to open the doors. I’m not talking about the middle of the night. I’m talking about middle of the afternoon on a weekend. I was stuck for an hour in the building and no one has called me back days later.
I have a few units here and have been here since they first opened. The quality has went down since opening. It seems as if there is always a new staff and doors not working.
Staff left the location early and my boyfriend and I were locked in the building. We had to call the fire department to get out. Terrible business, management and staff.
This is absolutely the worst storage facility I've ever used. The office is never open when it's supposed to be and it's hit or miss and to whether you can get to your storage unit at all. Last time I was there someone had put dirty mattresses in front of my unit. I went to the office, but of course they were closed even though it was during the hours they should have been open. I called and left a voicemail telling them I couldn't get in my unit due to the mattresses, but I never heard back. This place is horrible.
We sold a house recently and used PODS (expensive) to clear-out and pack up the house. I was looking for a local storage facility to empty the POD into. After checking every local storage company, it was clear that Public Storage prices were lowest.
I spoke with Kelvin on the phone at the location, and he very knowledgeable and courteous. We went to the facility, and it was brand new, super clean and modern. I was very impressed that this location (Swanson st) has very large drive-in indoor loading dock to get you inside, and out of the weather while unloading - very rare feature. We met Kelvin inside, and he was a model of courtesy and good manners. Kelvin made the sign-up process easy and stress free. He took us to our unit and was so kind to my 11-year-old Son, who was asking a hundred questions! LOL!
The low-price, beautiful new facility, convenient location, awesome weather-proof drive-in loading garage, AND Kelvin, who is an excellent on-site manager, make this Public Storage a winner.
Thank You Ms.Monica for helping me u r awesome .... ☕
Absolutely horrible customer service. Was open 24/7 then cut back hours and the staff is the rudest you will ever encounter. Doors are always broken and access is minimal including on weekends when they close at 4:45. Not 5pm like their google page says. 4:45. Even in summer when it is light out until9:30 they cannot manage to staff it at least until 7pm. Bathrooms disgusting. Absolutely ridiculous.
I rented a unit from them in Feb 2021 and around the first year anniversary they raised the price 2x from $60 to $120 a month, changed the access hours from 6am-9pm to 9am-5pm. I moved across the country so it proved difficult to get in and empty the unit, especially since the one drive-in entrance door is completely out of order. Bathrooms are also in continuous disarray. When I closed out the unit I didn’t call right away and I think the workers there believe I was robbed, Bc the broken door stays open all day long with no security. I successfully rented a separate public storage unit this year in Oregon and closed it out with none of these problems, proving this particular location has issues. I would pick a different public storage to securely store your belongings when you’re away
I cannot say enough great things about Monica and Kyara and our whole experience with Public Storage. Five stars!
Black lady that’s there in the morning completely rude I don’t know if she’s the manager . I can’t imagine having to deal with working with her.
Monica was so amazing her energy is great very helpful ….👍
Monica is a very helpful person I love her kind spirit. Need more like her.
Haven't seen one staff member who even pretends to like their job. They all seem irritable restless and discontented and honestly quite disrespectful to say the least.
Got the best price in the area for the storage size I needed. Easy access from my app account any time I need, climate control, and friendly helpful people working there. Monica was incredibly helpful and gave me a tour, went over everything in detail, and is a pleasure to see every time I’ve popped by. Easy access to moving carts during office hours.
Monica and pearl are the best workers at public storage
I have to change my rating accordingly, this was a hell of experience after it had been sold twice, I Was here Since this place was opened. Then it was sold two times to different companies.
The worst is this public storage one, they changed hours and limited access to their office hours, more wores they don't care about ur business need. I don't wanna talk about hacking up their prices.
Doors been always broken , feeling not safe to operate my business from here.
Definitely I would not suggest this place with the current atmosphere to ur worst enemies rather to your friends.
Formar review:
Was in a tight bind and needed something quick. Lamon was both knowledgeable and extremely professional. I will always give him my business. Great personality and energy.
Ms. Monica was so nice was very Halloween
Monica is awesome she always help me out when needed. Definitely recommend this place.
Monica&Sinai has been great nothing shot or great service. The ladies are amazing and very helpful. Love to come to this place 💞.
Hmm. Ever changing staff, at least one nameless employee seemed disinterested in the job. Technical difficulties understanding simple office equipment.
Very clean and excellent customer service! I had the pleasure of doing business with Monica at the Swanson location and she was great!
Monica was a exceptional pleasure to do business with your establishment enjoy my experience
Monica is the cool new manager there w great customer service !!!
As soon as the garage door gets fixed, it will be easy in & out
Really like the facility here with the climate control and new units. Very clean! There are usually plenty of dollys to transport your items to your storage unit but the only down side is that there is ONLY 3 loading spots inside.
So there is a bit of waiting depending who is in there. Folks who are just tagging along in a second car... DO US A FAVOR - Use the parking spots outside and don't treat the loading zones inside as your personal parking lot.
Loved working here. Loved seeing the customers everyday. Making sure the place was taken care of properly. And of course clean 😌 Unfortunately, I left voluntarily because of recent changes and decisions. However, management knows what they have or haven't done. Wish I didn't feel compelled to go. I'll miss working here, especially this building a lot.
Audrey was awesome. I was very pleased with the service.
Audrey was super helpful!
A door is always broken. The original management had 24 hr access but no longer. However, Audrey the receptionist was nice. Walked us through the setup.
Audrey was great!
Basically 9-5 hours, closing too early.
come I. Today for a unit and Audrey was good to work with very professional and explained everything to us
Very very helpful, professional and nice.
I started renting in early 2021. Since then, my monthly rent has increased twice (over a 25% increase in less than a year). On top of that, they decreased the hours of access and the doors were pretty consistently broken..
I've written to them as it feels powerless to accept this injustice. No response. I've notice their replies to other 1-star reviews are platitudes, not solutions.
What could possibly be the reasoning behind raising the rates so dramatically? Anyone else experiencing this?
June update: I moved out. No response from corporate. This place sucks
Audrey you were a great help!
Leah is always super helpful when I come here every week. She will go above and beyond to even call if I have issues with any of my locks at the units. I highly recommend Public Storage on Swanson Street.
Don't ever rent here if u wanna keep your things. They don't care about your things .
Edit 4/22:
The folks that work at this location were extremely disrespectful during my move out. Public storage themselves are unhelpful and charged me a late fee on my last month after recommending I disable auto pay. They can only verify your identity using a drivers license so if you MOVE and get a new license you’re pretty much screwed.
This is more of a 3.5 — it’s extremely frustrating needing to coordinate visits to storage between such limited time frames. Besides that, this location is very clean and now that the garage door is fixed, much more accessible. Most other storage units I’ve used have 24 hour access with your access code. At least open a few hours earlier and stay open later.
Christina at the front desk went above and beyond today to help me when I booked but accidentally cancelled a large storage unit. I just have not experienced customer service like that is such a long time. She really cared about my satisfaction and respected my business, and I could tell she took her job there very seriously as well.
The storage facility itself is also awesome. It seems to be brand new, it is super clean and even the bathroom was spotless.
The drive up door that opens from your phone is so convenient. You do not have to get out of your car or remember a code. You drive right in to a large well lit loading area and there are plenty of carts available to make moving in or out a breeze.
I can not be happier that I booked a storage unit here at this location. I have great peace of mind that my items are safe and secure and that Christina will be there if I have a question!
This place is terrible. In one year they've raised rates twice to over 60% of the original contract. The facility is basically never open, it went from 24/7 to sometimes closing as early as 4pm. There's rarely any hand carts available and the staff is basically non-existent despite the outrageous price increases. The only thing nice about this place is that it's clean.
Christina and Leah have been more than accommodating with the access, sanitary and proficiency of help in my experience in this location. They do go above and beyond. They do deal with a great uncertainty of customers that do not appreciate their loyalty. I am always greeted with a warm smile. I will always keep coming back as log as these two are the faces I see regularly.
They took care of a lot of things since being bought, but the regular hours haven't returned. If you have an actual job then these hours are terrible. Going to find another place since this one went down hill.
Somehow they got even worse. Changing from 2 stars to 1 star. Customer service is just rude and unhelpful. It's not completely their fault, mainly management making really stupid decisions. Just stay away from here and frankly all Public Storage locations. Go support your local storage until they buy them too then you can just throw all your stuff away because it's a much better path than ever having to deal with this terrible company. You're getting worse than Comcast.
Javon was very helpful. The price was fair. The facility was clean. I’m very happy with this facility.
Used to be able to access any time with your code. They took that away and now can only access from 9:30 to 6. Super inconvenient.