Public Storage Self-Storage Units at 5525 Sawmill Rd, Dublin, OH

Very good

I STOPPED IN TO INQUIRE ABOUT POSSIBLE RENTING A STORAGE UNIT. ANDREA WAS VERY KNOWLEDGEABLE AND PROFESSIONAL.

Easy payment, left for 2 years and everything is in the same condition as left.

Sawmill Road Public Storage used to be a decent place manned by dynamite people. It is now an unmanned kiosk serve and a dump. They showed me one unit but rented a different one I didn't pick up on until the online reservation was complete since they don't have people there anymore. The place is full of 4-in deep potholes. When I did my reservation they insisted I purchase a lock but since I already had one, told me I could return it at the kiosk. The virtual kiosk video attendant told me I had to drive across town to drop the lock off. I went to the other location which closed at 6:00. At 5:20 it was locked up solid and the people laughing inside were not answering the door I called Public Storage and was not given the option to speak to a person. I entered to rent a new unit which immediately got me a live person who put me through to customer service. After 15 minute wait the line disconnected. Do yourself a favor don't rent at this location, I'm out of here as fast as I can. Public Storage will raise your rates every 6 months until before you know it you're paying $100 more than you started at. If it was a well-run facility that might be tolerable but it is what just one big piece of deferred maintenance right now.

Very good and reliable storage facility. Getting the app really helps with saving time at the access gate. Alex was very good and responsive with addressing any concerns we had. 👍

Alex assisted me with 5star service today.

Yasi was efficient, kind and very helpful.

Stacey provided me with a great experience! Very informative and offered multiple options. I highly recommend this location for your storage!

Everything was great

Easy setup for new renters. Helpful staff. Easy to use...

While searching for a place to store my muscle car I met Stacey at the Dublin location off sawmill rd. She is by far the NICEST person I’ve ever dealt with in customer service in my 40 plus years experience. She went above and beyond my expectations to get me the best unit that day. Two plus years later she is still so nice I enjoy going in to pay my bill every month because I know she’ll make me laugh and take care of any issues. She is management material and the Dublin location should be great full to have such an outgoing, pleasant, and very friendly person working for them. Go in and talk to her for a minute you’ll know exactly what I’m talking about!

Thank you Eva for your help! We really appreciate it, and we loved the facility. Thank you!

Awesome customer service!

Alex was great! Easy sign up, great spaces. Very clean and easy to use

Nice place great unit great temps if you have temp controller definitely recommend a second floor storage

Stacey and Chuck were wonderful. Helpful and friendly.

Good Stacey. Thank you for your help.

Stacey it was a great help! She walked me around to help me to decide what was the best option for me! And she helped me with the prices as well! Highly recommended!!!

Stacey was a pleasure to work with! Great attitude, helpful, and super friendly 😁

Public Storage is professional, very clean and convenient. Stacey is fantastic! Professional, knowledgeable and an amazing personality. Heck, even if you don’t need a storage unit, stop in and talk to her. She’ll brighten your day.

Kergion was absolutely helpful and very welcoming. Helped with every question I had. Even came outside to make sure I found my storage space. The place was clean and ready to put my box's in. Would definitely recommend.

Great service!! Stacey and jared thanks you

Great storage place an great Rates Miss Stacey an Jarad are very very helpful excellent crew here highly recommend sawmill road Public storage!!!!!++

Miss. Carly was super friendly and had a wonderful personality she was a great help she made sure I had the best option for my budget, and she helped me in ways other units would not. I appreciate you miss lady thank you.

I love it here! Carly is always so helpful and she was very kind and respectful as well! Definitely love and appreciate the assistance from all the staff here!

Thank you Stacey

Carley is wonderful to work with! Customer service is everything these days and that’s why I continue to stay at the location. Thank you for everything!

I didn't catch the name of the person at the desk today 8/29/22 when I moved out but she was the sweetest lady. I never write reviews but she was helpful and I left with a smile on my face and that's everything you want from a customer service experience! The facilities themselves are great and very clean. I leased a unit for the last 8 months and the contact free nature of setting it up and accessing it made it very convenient. Plus the flatbed cart in the complex saved my back! Overall great experience!

excellent service, look for Stacey

The store manager Leslie was very helpful and knowledgeable. Customer service at this office is superb. Prices are much cheaper then anywhere else I’ve checked. Highly recommend.

Carlesha is wonderful. Everything about her is great. She deserves a raise and some appreciation. She stayed over for me so I can make my payment and reapply my autopay thank you so much !

Megan was awesome. She explained everything. Extremely helpful.

Amazingly Efficient, the BEST CUSTOMER SERVICE I HAVE EXPERIENCED at PUBLIC STORAGE,and beautiful property.

I like it there are frindly and safe.

I went in today for some quotes and Stacy greeted me at the door with a smile and was quick to answer all my questions I would definitely recommend this place for all ur storage needs

Suanna was alot of help getting me in the right space

I'm looking for a secure place to store a minivan plus a 17 foot canoe. What is the size of the roll up door opening, and what is the depth from the roll up door.

What is the rental fee of a roll up door exterior unit on a month to month basis. Are their any other charges?

Public Storage Sawmill provides excellent service and every time I need a storage unit, I always go back to the same one because they're so nice and friendly. Five stars!! Stacey is the best!

Thank you stacey

We have had a unit or 2 there for years. Never any problems. Stacey, the office manager, is AMAZING! 5 Star Customer Service!!

Came in to inquire about a space and couldn't believe the manager remembered me awesome customer service 😎

Love Hema for helping me set up my app, I lost my gate card and it took leas then 5 minutes to set up!!!!

Thank you Shelly for finding me the correct storage space. Even though it was not at your location, you researched other Public Storage facilities in the area, to locate the size of the unit that I needed. Your customer service went above and beyond. I really appreciated your efforts. Thank you...

Good storage place Shelley is a nice person

Stacey was very delightful and helpful. She went over and beyond explaining the process and answered all of my silly questions. Wish we could clone her as she is the epitome of customer service. Way to go Stacey.

Thank you Stacy

Stacey at the Sawmill Road Public Storage called me to tell me my unit was broken in to. She was veryy friendly and nice and was a great deal of help. I do not know what I would have done without her. She deserves to be commended about this.

Hema was really helpful and waited until I got off at 5:30 so I could come look at my storage unit.

So far, I am very impressed with this place. It is very secure, is temperature controlled, and is squeaky clean. Plus Stacey is a delight.

I rented a storage unit in January & because of circumstances out of my control, I was unable to move in. During this very stressful time, the storage unit was the last thing on my mind. Blane reached out to me in concern because I had not moved in. Many phone calls & left messages between us resulted in him to get with his Mgr. to see if the fee for month two could be waived. He said that he would get back to me & he did. That’s when I knew that this storage facility was customer service driven.I then was given the direct phone number to the Property Owner, Rick Keller. After a few calls (tag) Rick always returned my call & left a detailed voicemail . On 4.14.21, Rick Keller called me & pleasantly surprised me with the utmost Customer Service of understanding “people” & not focused on taking a dollar. His decision made me think about the COVID-19 & how all we need to do is be KIND. Rick Keller is why his team are caring, helpful & put their customers first. If I ever need a storage unit in the future or if anyone I know needs one. It will be a pleasure to give them the info & my experience with Property Storage on Sawmill Rd. Thanks again, Blane, Ed & Rick Keller!!

Kelly was great! Accommodating and friendly.

Stacey at the dublin Ohio location has always been a delight to work with, always very helpful and pleasant.

Just Want to Thank Public Storage and It’s Staff for all they do! Property number 24340, always takes Great Care of Any of My Business/Storage Concerns! Margie, Thank you! Your always at the location and always giving helpful information on other methods of Bill Payment, app usage, and reminders!

She is really helpful, thank you Stacy.

Hema was amazing! I came into the office and he offered to show me the unit I reserved. He offered me a lock and the whole process was easy. He was very informative on how everything worked and the payment set up and such.

This place is amazing The staff is outstanding excellent. The place is clean, very well priced, and in a great location. I highly recommend this place!

This was all a lie i was asked by Stacey Moxley to make a fake post to boost her store ratings. I think the store manager should look into how many other people have done this to help her to boost her store. This post was a total lie the employee that works at that store asked me to put up a fake post so she could boost her store ratings I have never been or used public storage for anything in my life I was trying to look out for her and it's time that I come clean for the lie that I posted on this website so if I were you I would not go to public storage where the employees have to ask people to make fake post to boost store ratings Furthermore I find it even more appalling that they would even have the nerve to ask someone to do something like this She is very unprofessional and truly not trustworthy

Stacy was great! So patient. Thanks!

The manager, Stacey was very nice and extremely helpful!

Thanks Stacy!

This is a great facility and their manager Stacey is wonderful.

I have been storing for years here, and let me tell you Stacy is awesome

I want to thank Lisa R for helping me getting a unit. She was friendly and professional. I would definitely recommend this facility to others.

Francess was so professional today and really represented great business. Thank you 😍 with so much going on in the world you never know what a simple smile would do for some one! (Hope I spelled her name correctly)

Muy limpios

The customer service is excellent! Lisa R. was most helpful in educating me about the rental process and helping me decide what size unit to rent. Highly recommended!

LISA R. was wonderful and was good with suggestion and helping us through renting

Stacy at Public Storage on Bethel is the most helpful and nice to her customers. Thank you for all you do!

This location is supposed to be open until 9 pm with their office closing at 6 and 5 on the weekend but they do not allow you to access any of their carts to move any of your belongings. I don't understand paying over $100 a month and not able to utilize something as simple as a moving cart! I am in the military and have been recalled on Active Orders. I needed to be out of my apartment on May 8th so I moved as much as I could by 9pm. Their office closed at 5 on Saturday, May 9th but there was still someone in there, literally staring at me through the window as I knocked on the door but would not acknowledge me! I waited outside the office door and when I believe Stacy, whom I'll assume is the office manager finally came out to leave I simply asked, "Are the carts not available to use once you guys close the office? The storage units close at 9?" She stated, "No. People don't know how to return the carts to the office and they lock them in their units. I used to leave them for use after the office close but not anymore. Sorry." She smirked and got in her car. I had to move 3 room of boxes and hampers to the second floor, down the hall by myself! before nine with no cart. Had I known this was the case I would not have used Public Storage. When I reserved the unit I was told you'll have access to the elevator and cart to move your belongings but that's not the case if you get there after 5 or 6. I wish I would have used a 24hr storage unit with access to carts or dollies. If you are needing storage long term or moving heavier items, I do not recommend this place. Being deployed last minute was stressful enough, I did not know Public Storage on Sawmill would add to my stress. Thank you Stacy.

Great location on sawmill! Staff is friendly and very helpful during signup. Facilities clean and easy to access and affordable.

Nice location Stacy is great

This was my first time having to use a storage unit and I was really uncomfortable with the idea of it all. However, Stacy M ( onsite manager) was so sweet and accommodating. She put me right at ease and walked me through the entire process as well as took me to my exact storage unit to show much how the locks work and the drive up access. Customer service was absolutely fantastic and Stacy’s friendly and trustworthy nature was such a welcome surprise. Thanks a bunch!

Excellent customer service at this storage location! From the moment I first came in to rent a unit I have had nothing but kindness and truly felt that the staff cared! I am especially grateful for them going me a courtesy call the day before my storage was due and also when Jenny called the day of to remind me so that I would not incur any late charges, as it completely slipped my mind!! 5 stars for the dedication ,courteous and respect I have shown since day 1!

Stacey is outstanding, professional and makes this location awesome!! The building and grounds are always clean and I have been here since 2012 and live it!

Over priced

Stacey is awesome she always gives A+ Customer service thanks for being you!!#

Thanks Stacey awesome customer service

Clean facility

Convenient location on southbound sawmill rd. Lease process was quick and easy thanks to Stacy (front desk representative). I gave her 10 stars (⭐) from a customer service perspective.

Had a great experience with Takeziana C. "Kee". She was helpful, gave good advice, was thorough and personable. Great job Kee and based on her help I feel this location will be a great solution to my storage needs.

Tonya was very helpful, informative, and polite. She smiles alot and was easy to work with.

Very nice facility.

Great location and nice and clean Stacy is great my motherloves three location of her space Stacy made sure it we close to a door for her thank you Stacy

Stacey was awesome stayed late for me to rent

My husband and I rented there for a few months, and I was worried about our belongings but Stacey explained everything and really put my mind at ease. The facility is very nice and clean and Stacey was very helpful. Thank you Stacey

The manager Stacy is very nice and professional great experince thank you

Good customer service always from Stacey

Great customer service = great score 5/5. Always easy going and hassle free. Stacey is the best and always does a good job!

Great service and so close to my house. Never had a problem at all. I miss Stacey, she would always make sure everything went smoothly with her great customer service. 5/5

I’m giving this 5 stars because stacey was the most helpful one there and was sweet and patient as much as she was funny and knowledgeable about every question I had!

Very convenient location. Depending on the location of your unit it can be quite dark and there are no outlets to add a light while you work. Be aware that when you leave the facility you will NOT receive a refund for the unused portion of the month for which you've prepaid. I left my unit 20 days early and told them I was leaving, so I'm sure they've rented it to someone else and made double money. When you are done with them, just keep your unit until the very last day - there's no benefit to leaving early. Very dissatisfied about that policy.

Great customer service, Stacy was very super nice and helpful by answering all of our questions, touring us through the facility, clearly explaining the rules of the facility. We felt very secure on the premise during the day and night hours. Carts are available until 5pm - just make sure if you need extra help of a rolling cart be there no later than 5 or the carts won't be available until the next day.

Hi no

This location is very clean and the process of storing my things there was very easy and the people are extremely nice to work with. Very impressed with this company.

Tonya Stacey and Whitney was very professional and excellent with their customer service.

Super friendly staff and very cleean property. Look on website for awesome deals! Stacey, the property manager, is super helpful and listens to your needs.

Best staff, so nice and helpful. They all need raises!

Super fantastic location! I went and inquired about a unit and received outstanding service from Stacey M. She has such a great spirit and was super helpful! She was very informative and full of joy! I will definitely spread the word!

Stacey has the best Customer Service. Would Recommend this Location 100% everytime

Stacy M is so helpful every time I make my payment she always has a smile on her face and makes it fun paying your bill

Good location! Clean facility! Excellent customer service! Ed helped me to find the perfect storage unit for my needs.

This place is really a rip off. They have a high late fee penalty, with lots of tricks to try to apply it. For instance if their computer system is down and they don't record your payment when you make it, they charge you a late fee because they were late in recording the payment.

Great place to store your things , if you are re-selling things or just to move them sometime later.

Do you sell boxes

Stacey was very nice and helpful to me

If you need storage I highly recommend this location Stacey is the best knowledgeable and fast service

Stacey is extremely professional! Great customer service 😊 highly recommend!

Stacy was awesome! Super helpful and answered all of my questions.

Stacey M was awesome!!!

Nice storage place

Stacy M was awesome to work with. She made the process easy and was very delightful. The facility itself is clean, secure and convenient!

Customer service from Stacey was A1 I highly recommend this place

Came to this location and was helped by Stacey M! Absolutely amazing, she made sure my questions were answered throughly. If you want an extra ordinary experience then ask for Stacey

Rates by size of unit?

I have never used any kind of public storage before but after shopping on the internet for a space, I decided to venture out. I was fortunate to find Stacey M. who manages this particular storage center because I found her to be patient, kind, funny and very helpful. Even after I met and talked with her and looked at other locations I found this unit to be the best. It is quiet, clean and there is always a place to park. Also, if you need a cart you only have to go to the office to request one.

Stacey M was a great help and did a very good job. Thank you for making this easy.

Great customer service and facility. Dominique was extremely helpful, attentive and informative...I would definitely reccommend this place.

Smooth check-in and new, clean space. Jack did a great job getting me checked in the same day of my move.

This establishment was very clean and nice. Stacy M. was very helpful and accommodating to our specific needs. Great customer service!

Despite the Clean and well distributed spaces and great customer service, i learned that they charge the monthly fee EVERY 1ST OF EACH MONTH, so, in order to had ONLY one month you should start renting in or after the 1st day and give written notice of vacant a few days before the month ends. Not as I had thought, if i had started on the 27th of the month and continued until the 3rd of the next month (to use the space for 7 days) I'll be charged for 2 months! As I need storage for a few day We spoke with Jack for about half hour and he answered all sort of questions and gave us a tour on the facility. It was extremely helpful to understand the process and fees.

Modern, very clean, well maintained, secure, onsite office. Employees like Jack proved to be friendly and very helpful! Pleasure doing business with them. My grandaughter thought of it as a great adventure.

Great customer service, very clean and well-maintained! Jack went above and beyond, and we will definitely recommend this location!

Jack and Stacy were very professional and courteous. Great conversationalists with a great sense of humor. Everything was simple and to the point. I loved the service.

Searching for a good place to store my "extras" AND I found it at PS! Great help with Property Manager Stacey. Very helpful and just what I needed. Good facility and very kind. She gets 5 gold stars!!

We had chosen a different storage facility, and had a terrible experience trying to sign up after driving from WA state to OH. We are so grateful the other place didn’t work out, because this one is so much better! The facility is clean, well-maintained, and had a competitive online sale price. Customer service from Stacey was stellar. Of the available units, we were able to choose the one that would be easiest for our unloading. The location made us comfortable, unlike other storage units in sketchy areas of town. We highly recommend this site! Update: Turns out we needed a second storage unit. Yikes! This time, Blake was working. She was fantastic in helping us to find the perfect size unit near our first one. Another great experience!

Very nice location Stacy was very helpful in getting me the size I needed.

Service is great when they are here. Multiple times I have shown up when the office should be open at 9:30am and nobody is here.

Blake is EXCEPTIONAL! I stopped by today and she was the BEST! Having our unit for a commercial company for many years now, she was more than efficient with helping me update my account settings, billing -invoice preferences and getting me taken care of promptly - out the door & back to the office! She was a gem! I would highly recommend this location; they are a great business partner! Thanks again Blake!

Stacy was AWESOME!!! She took the time to go over all of my options, answer all of my questions, and really made this the BEST experience. I have never used a storage facility before, and I really appreciate her professionalism and courtesy. She made the process such a pleasant experience, I would definitely recommend her for all of your storage needs! :)

The good - The place is super-clean and conveniently located. The not-so-good - They have a bunch of deceptive gotcha fees that are very annoying!

Hoarders unite!

This came recommended by our local family. Stacey, from the front desk, was incredibly helpful. She did everything she could to accommodate us and our particular needs/requests. Storage units are pretty similar to other storage companies in town. It was the customer service that really set this place above and beyond for us.

My mother was looking for some extra storage while she was out of town and Stacy was super helpful in making sure our account got paid for correctly. Super job! Mom is funny about her money and was very happy.

Needed a storage to move things into town for a friend and Stacey was awesome and very helpful. Found the right storage for the right price and her Awesome customer service was very much delivered!! Thanks public storage and Stacey for taking care of us!!!

Thanks Stacey and Abbi for an awesome experience. My space is perfect!!

I met with Stacy and Abbi. Wonder ladies. I will come back again anytime for my storage needs.

Great place and service. Stacey and Abbi were very helpful as well as very nice in answering all my questions when I was looking into renting a unit. Would definitely recommend this facility to anyone needing to rent a storage unit.

Bad customer service in the office take off your lock with out asking you with out asking for your keys doesn't care if you are sick or in the hospital and expect a you to buy another lock can't use your own lock bad experience ever

Very clean and updated facility, Stacey was very nice to show us different options of storage units so we could make the best decision. Highly recommended.

Sawmill Public Storage is convenient, clean, and reasonably priced. The sign up for space and auto-pay was quick and efficient. Stacy did a wonderful job of explaining the rules and payment options, very knowledgeable about her job and a sparkling personality too! I love Sawmill Road Public Storage.

Stacey & Hanna are great to work with Highly Recommended!

Stacey is an absolute delight to work with. Very outgoing and professional.

Stacey M. is so nice and very professional! Great service!

We have been very pleased with both the storage facility and management staff. Stacey is outstanding, handling any issues professionally and provides excellent customer service to all.

Stacey & Hanna were very helpful and accomodating in finding a suitable unit and providing exceptional customer service. I would definately recommend this Public Storage location.

Poor customer service. Reserved online. Went in at 2:30 the next afternoon, sign on door said they would return at 3:30. Odd but ok, give them a shot. Return at 3:30, still closed. Call the number, goes to voice mail. Waited until 4:00 but no return call and no one showed up but the mailman, who left since no one answered the door. At approximately 4:20, received a call from person who actually yelled at me for not scheduling a specific time to meet with her, saying she was busy and had other things to do.

Great units...clean, dry, well lit. Courteous helpful staff. I will use again if necessary!

While the staff are very nice and motivated, the police on refund if unit is not used is a rip off. I rented the unit in May near the end of the month and pre paid for June. As our move terms changed I learned I no longer need the unit. Still in the month of May I ask for a refund as I have yet to even open the unit door by this point.... Out of the 280 I paid only 50+ dollars could be issued. Now if I have not entered the unit and the month prepaid for has yet to come, I can't see why in the world I couldn't get a refund. Policy is all the answer I was given. Poor business practices on upper management/ owners. Staff is extremely nice but as a company if I could give a negative rating I most certainly would.

I can't recommend against this location strongly enough. I got my unit here in 2014, back when it was still Cardinal Self-Storage. At some point in late 2015, early 2016 Public Storage took it over and the decline in the overall experience was both sharp and sudden. To begin with, my rates climbed more than 20% since Public Storage took over, far ahead of inflation. Much more importantly, though, the number of usable carts in my building have gone from two to zero. There are no hand-trucks or carts available to move your things. That might not sound like a big deal but many of the units are indoors, 25-150 yards away from the door, so if you're lugging something heavy or multiple things at once, you're in for a long afternoon. I've asked the front desk about the carts and I've only ever gotten a dismissive assurance that there is a cart somewhere on the property. They don't tell me where. They don't help me find it. Maybe most importantly, their attitude has that real "you've interrupted my lunch" vibe that just makes you feel right at home. Moreover, even if there is a cart, somewhere in the facility, there have to be more than 250 units across multiple buildings. I don't think one cart is going to get the job done. This has, by the way, been a problem for 7+ months. They clearly have no interest in doing anything about it. I'm moving soon so it's not worth it to move somewhere else for just a couple months. However, I relish the day no longer have to give this location and this company my money. Avoid at all costs. Edit: for what it's worth, does anyone else feel that it's strange EVERY positive review calls the employees by name? I've been here for three years. They've never introduced themselves to me by name and I don't even remember the employees wearing name tags.

La atención desde que uno llega, es excelente. Te dan diferentes opciones. Estoy muy agusto. Limpio todo nitido. Gracias El personal buenisimo y muy amables Stacy y Aura.😃😃😃😃😃

I couldn't believe how easily accessible my storage unit was in comparison to previous storage units. Stacey M. Professionalism was outstanding. Her knowledge of the facility and the fact that she knew exactly the unit I needed was unmatched. Thank you public storage you'll be seeing me again soon.

pretty high but usually have a good deal for the 1st month. they try to get you to buy insurance and you have to buy their keys and locks which are pricey

I would like to thank Stacey and Drew for the excellent customer service I receive from Public Storage. My storage units are in two different locations. I was able to complete my payment transactions within seconds due to their attentive and alert presence. I would especially like to thank Stacey for her professionalism and superlative skills.

Came to the property for some information and Stacy helped me out with everything I needed to know...Great location

Stacy M and Emily helped simplify the rental process. They made things easy to understand, offered auto pay so I wouldn't forget. Overall I was satisfied.

Great place and Stacey and Kathy are the nicest and are always there to help me out with any questions or problems!

I owned my business for 30 years and i have had many employees none as good as Stacey..

Very clean units, most with interior, under roof access. Reasonable pricing.

Very pleased with our 10 x 10 climate controlled storage unit. Stacey M and staff got us exactly what we wanted in short order. Quite happy about the storage facility , lighting, and security. First class operation all the way around.

Stacy M was awesome!! She explained everything in detail. Thanks so much.

Stacy M was great. She was able to answer all my questions and took care of me.

I went into this location it was so clean and nice if you are looking for somewhere like that go here and ask for Stacey or Justin because they knows what their doing they gets you in and out leaving with a smile on your face.

Justin and Stacey were super friendly right off of the bat! They helped me figure out what unit would work the best for me! Thank you!

Public Storage is obviously a real 21st century gem. From their cetting edge faculity to their first class management. Stacey and her crew were gracious and professional, a rare treat !

Stacey was so nice and helpful. Public Storage is awesome. Nice and clean.