Public Storage Self-Storage Units at 580 S Orchard Lane, Beavercreek Township, OH

Terrible facility. Do not rent from them. I had a space for 2 months and they raised the rent $45 for same space. When making online payment the system froze and it had me do it again resulting in payment coming out twice. The office manager or corporate would not refund it. Said my account would be credited for the amount and I would owe less the next month. That month they charged me late fees and put a lien on the unit. No live person at facility to speak with.

Andrew was a lifesaver! He could not have been more helpful. Absolutely outstanding customer service!!!

As a loyal Public Storage customer since 2017, I am extremely frustrated with the lack of professionalism I experienced with property manager Miranda. I formally complained about her behavior in March 2023 when she refused to answer my questions and spoke to me in a condescending manner. Despite promises from corporate that my concerns would be taken seriously, nothing has changed. While traveling for work in Boston I encountered further issues when items scheduled for auction on December 24th were mishandled due to technical difficulties I had with payments on my larger unit. Miranda insisted I had to pay on time, yet I was unable to make the payment because the system wouldn’t accept it. Despite having the funds available, I missed the deadline. When I finally reached Miranda after many attempts, instead of receiving help, I felt dismissed. I urgently asked her to contact the buyer of my items, which included personal documents and pictures, but she continued to avoid my calls and failed to follow through with any assistance over the next several days. After another week of attempts to reach her, I connected with a manager at a different location who quickly resolved my queries. This entire experience left me feeling disregarded by Miranda and Public Storage. Despite my many attempts at communicating, I have not received any feedback from corporate or the district manager Fred or Senior Reginal Jeff Gardner. It has now been 13 days of no return phone call. Overall, my customer service experience has been unacceptable. If you’re considering using Public Storage, think twice. You may find yourself at a loss for words—or worse, for your belongings.

We used the Kiosk at the Beavercreek OH location, and everything was very easy to to do. The units are newer and clean and the process of renting was very simple

Helped me out, by reducing rent! Gave me another 3 mins! Thank you!

I rented a storage space today and I was so very impressed with the service! They have a kiosk that makes things super simple, but Rob the facility manager helped me personally. His attention to detail and the care he took was next level. Thank you Rob for helping me today!

Everything about this particular Storage Facility has been nothing short of Amazing! Besides a minor mixup in the beginning with a billing issue the district manager Fred took the time within his day to personally contact me and resolved the issue very quickly. Both Debrah & Andrew stayed in touch with me throughout my entire out of state move & informed me of the gate access hours, my unit number, and once my moving company arrived Debrah met them outside to open the gate for them & personally walked me to my unit & gave me my lock & insurance pamphlet and answered all questions that I had. Also informed me about the Public Storage App, where it can make opening the gate alot easier & gives you instant access to upcoming bill statements,etc. If your looking for a storage facility that’s actually hands on & that has a staff that will keep you informed from the smallest to the biggest details…Look no further! Public Storage on 580 Orchard Lane Beavercreek Ohio is definitely your storage facility!! Thanks again to all the wonderful staff, and a very big thanks to the district manager Fred for explaining what happened & for resolving that minor billing mishap & getting it corrected instantaneously! I’m a customer who’s needing long term storage & I’m very happy & feel very comfortable knowing I’m doing business with such a great team. Thanks again, God Bless🙏🏻

It was pretty easy to rent a space. No contracts. Month to month. The units aren't climate controlled. The unit I rented has two mini steps to enter it that make it very difficult to load and this location doesn't offer any sort of solution to this problem.

I stopped at the office to confirm prior information received by phone. The individual that I contacted and spoke with (Deborah) made the process so simple that we were able to complete the registration in a matter of minutes. With her help we were able to get the last available unit for the size we needed. It did not show up online. She presented all of the detail in a very professional manner. Had she not helped, I would still be looking for a unit, I believe.

Great storage location. Clean and tidy. Have a couple units there and have been very happy overall. I did have a few issues I needed help with and Debrah was very friendly and helpful! Thank you!

Rob was a god send with all his help!

Andrea has been a delight to be with in the office while I work

I rented a 10x10 unit which paying top dollar for the area of $180 for my first months rent (no deals like most had 2nd month free or 50% off 2nd month & 30% off each month after, even though after the fact of them telling me about the app, I found they offered deals. Just not to me they said because it was the last unit. I am in need of a unit quick due to circumstances.) Anyway I wasn't eligible for any "deals" but after receiving my "gate code" <-----important now for $180 for a 10x10 I at the very least expected a clean, dry, *secure* unit & having received my gate access code I go to unload my stuff into my unit pull up to the place, and get my phone out to access the gate on the app... Gate goes up (kinda nice right) till my uncle & I are inside looking around for my unit. So after a few minutes of tracking my unit # I finally find it... Outside of the gate! So I am fuming not only is it outside the gate it's right up front & when we start to unload into the unit we had to keep moving because we were blocking the gate access for other people to get into their secure units. I'm still upset about this. I was not told that the unit was outside the gate & then to be given a gate access code was like a slap in the face! Why do I need a gate access code when it's located outside of the gate?! Becareful when dealing with these sheisters. I will be looking for a gated, secure, much cheaper unit!

Dennis was wonderful, and super helpful. I hope to see his friendly face whenever I come by or speak with him if I need call.

Dennis the property manager has done a great job helping me out every time I come in he is very professional and kind. I would recommend this property 100%

Great management & staff! Rented for 2 years. However, I canceled my unit due to rising rent. It's a safe, clean storage facility and recommended, if you can afford it. Rob was friendly over the phone, and Dennis was great! Extremely professional in person and helped ease the whole process. Good people!

I dunno about this Ed gentleman, he showed up about a half hour after the business was scheduled to open.

Rob at Beavercreek helped us with getting our storage unit. He was very knowledgeable and professional. Rob took the time to answer our questions without making us feel rushed. Great customer service Rob!! The unit is clean, dry and perfect for what we need. If you are looking for a storage unit I would highly recommend Public Storage Of Beavercreek.

Dennis was extremely helpful and made sure our experience was a good one. He was very nice and genuine. You can tell he cares about his job. 5 stars!

My wife and I just got our unit today. The facility is very clean and nice looking we managed to get the last climate controlled and it looks great. Gate code, door code and cameras everywhere make it feel very secured. Dennis was great and very profesional. He answered every question we had for him. Very nice guy and very helpful. I have high hopes and good feeling about working with this location.

Dennis was honestly amazing and took the time to explain everything to us and took us around the unit.

Stephanie is always friendly and willing to go out of her way to help

Dennis was not only professional he was very friendly and most helpful. Answered most of the questions I had before l even asked. Great customer service!

Stephanie is always friendly and willing to help

Helpful staff

I worked with Denis he was above and beyond helpful had a really great time working with him very helpful kind and respectful! Definitely recommend!!!!

Called in to get pricing and Dennis was very helpful! Gave me all my options and was very pleasant to work with!! Thank you!!

Thanks Dennis! Very nice and clean facilities.

When we went in today to rent a storage space, Dennis was super friendly and helpful. He offered us all of the available options and was helpful with easy answers to all of our questions.

Very clean, great price, and peace-of-mind security! Friendly and excellent service from Rob!

Great service at the best price we found in the area! The facilities are clean and well-kept. We were in-and-out with our new storage unit reserved in a matter of minutes! Thanks Rob!

Very clean and Rob is very helpful and friendly.

Dennis gave excellent customer service. Thank you! No waiting for office help, code to get in/out and video cameras all over. I'm especially looking forward to using the app. Dennis was professional, kind and super helpful during entire process.

Dennis is very nice and helpful when helping to decide on what size storage unit I needed.

I like that you need a code to get in or out other storage area.

Dennis was a very great help.

Dennis answered all my questions and was really great to talk with!! Thank you so much!!

Dennis took care of me. He made the process easy, friendly, and painless. I appreciated his patience and quick understanding of all my concerns. Overall, an excellent experience.

Dennis did a great job getting us taken care of. After walking us through the payment process and further physically walking us through the grounds, gate procedure, and showing the unit sizes, we feel fully confident and comfortable with our new storage unit in Beavercreek. Thanks Dennis, you made it all worthwhile.

I love using the app to access the gate to avoid touching the keypad.