Sophie was very helping great Customer Services
I have only had the 5' x 10' unit for 10 days and didn't rush to start bringing in items, but so far, so good. Getting the elevator to work was a little confusing at first, but that was a me problem (lol).
On my first day of dropping off items I went into the office/desk person. She was wonderful; Extremely helpful, was very patient answering all my questions, and was pleasure to speak with.
My only reason for 4 stars is because this location only had 1 of 2 elevators working at this time.
Great service by Sophia and Natashia excellent customer service very helpful definitely recommend and make you feel comfortable in this moving or storage transition
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I’ve had a great experience with Public Storage! The facility is always clean, secure, and well-organized. The staff are friendly, professional, and go out of their way to help — they made the rental process quick and easy, and explained everything clearly. Access to my unit is convenient, and I feel confident that my belongings are safe. Highly recommend for anyone looking for reliable and affordable storage!
I know Sophie for like 4years she been doing so good always help me great personally. The staff is very nice
I just want to give a huge shoutout to Natisha at Public Storage! She was incredibly helpful, professional, and kind throughout the entire process. Her customer service was top-tier—she made everything easy to understand and took the time to ensure I was completely comfortable with my storage setup. People like Natisha make all the difference. Thank you for your outstanding service!
Service was great Sophie was very helpful
Great facility but their hours aren't accessible. Closing at 6pm on weekdays doesn't really help those working a 9-5 with a commute home! I wish they stayed open until at least 7pm.
Service was great friendly employees.Overall the experience was great Sophie and Yasmeen are the best
Great customer service and great communication. The facility is clean, secure, and well-maintained. The staff is friendly and helpful, making the entire process easy. I appreciate the competitive pricing and convenient access hours. Highly recommend it for anyone looking for reliable storage.
Sophie did a great job, all ladies are very polite, neat and know their job very well. Professionals here, always ready to assist you, help you and answer any questions. Try are 5/5 service
Service is great location is clean Sophie is very professional great service
Customer service is excellent Sophie is very knowledgeable very pleasant and I will recommend this location .
This place is really a good place Sophie and Yasmeen was helpful they very nice and professional thanks for helping me today
They are a really good In customer service they was helping my grand parents out we was satisfied keep doing that great job I went back to This storage cause they really helping I will tell my friends about this storage
Sophie was very informative and helpful. The property was very clean and prices were good. Definitely a good location for storage.
Tammy is so nice she took me right upstairs and showed up the locker i wanted
I would like to send a nice 5 Starts for Sophie she's always help when I need it she is very professional and knows every answers for my questions. Knapp Location always clean as well the staff did a great job 👏
Service was great Thank you Sophie fpr for helping get a unit really appreciate it
Knapp Location is very clean great customer service
Great location customer service was on point Sophie was very pleasant .
Great location nice team Sophie was very helpful
Amazing customer service Chantele is patient and polite and very helpful
Sophie and the staff were great good service
Great location Sophie is very helpful
The storage facility is amazing Sophie has provided great service the location is very clean
Speedy and efficient process. Thank you for the seamless experience!
I rented a unit for 2.5 months and loved the service. Staff is very friendly. I was shown a unit to make sure it would suit my needs. Another unit I was considering did not work out as I was warn that it was an overhead space. Facility looks clean and pleasant to be in. I had to buy a lock as I was not prepared. So you can bring your own, I think.
Sophie has been outstanding rep for you people she has helped me tremendously from the storage unit to my cell phone to everything to boxes to my keys she really has been outstanding and there’s no other word to say it should be noted in her file thank you again for my stay and Public Storage
Service was great Sophie and Chantelle were great help know how to communicate with the customer.
I love the service Chantele provides on Sundays and Mondays. Please treat her very well and consider increasing her pay. Don't lose Chantele. She is very talented!
Honestly, pretty well kept, friendly staff.
Just keep in mind, this is not a 24/7 facility.
Sophie and Shanta were very helpful and polite. I enjoyed the service
Chantele was great with assisting me and walking the property so I could find my way around!
Crisp cool air and very clean facilities put this above most. Nice parking on site and spacious units and staff.
Sophie she was a good managed she’s help me with all my questions thank u for your time
I went there this store is very clean Sophie and Yasmeen was really helpful they was very nice thank u again for help me
This location is always clean and the staff helpful.
My husband took me to ihop for the first time. I was dying to go and happy to have it. I have an hour neighborhood, you took me for my birthday. The food was delicious, very happy.
Sophie gave great customer service.
Update --- rude customer service and leaves nasty voice-mail as if people don't have a life and are supposed to answer their calls
Update terrible customer service very rude if you don't answer their calls because of medical issues
Just got an email. They are raising 1 of my units by $150.00. When I emailed corporate, they would not give me an answer as to such a large increase. Very disappointing...
Very helpful today great service chantele
I walked in to Public Storage 4/26 to ask about a storage space. I was helped by Sophie. She was very charismatic and informative. Sophie showed me two different storage spaces and explained each size as well as the building features. I was very impressed by the cleanliness of the building. I'm still packing but I am definitely going to use Knapp Street in the future.
Icame in on 4/27/23 to inquire about getting a storage unit for my extra things. I met with Debbie she super helpful and patient. She answered all my questions. She helped me figure out the size I needed and within the price range. See you guys in May!
Good storage, great service.
She was polite, knowledgeable and professional. She made the process SUPER easy! I wish more customer service people were like her!
Sophie was excellent she give it all She deserves a 20stars great Job place is very clean she's very professional she's the best she knows her job
Sophie was great she help me get the right size for the best price
Sophie was great and very helpful with getting me set up, nice convenient location, and great service
Great customer service! Chantele was above and beyond: knowledgeable, friendly and attentive person!!! Showed us the room and gave us a good discount Five thumbs up!!!
Antonio was very professional and helpful walking me thru details and assisting me on every step of the process. I really appreciate it. You are great!
Antonio was polite and professional. Would use again.
Very clean workers are very professional.
I visited Public Storage today to price a storage unit and was assisted by Chantele. Chantele was courteous, efficient, and most of all knowledgeable. The facility was very clean and the floors where the units are located were well lit. She helped me and my husband determine the storage size that would best fit our needs and the set up process went smoothly. Will definitely recommend this establishment to my friends and family.
Antonio was an excellent manager, went above and beyond, professional and a true asset to the company. VERY nice gentleman, would do business with him any day, and the other manager Sophie was an absolute pleasure. Great experience at this location with these managers.
Mr. Antonio R was very pleasant and patience. He showed me all the options available. He has great customer service skills. 👏
Very clean and organized storage facility, the employees are nice and helpful
Great Storage Facility Very Clean, the staff are great But Sophie she's beyond great. She make feel like home. She's explained all the benefits and let you know your stuff are safe.she showing me around take her time to help and answered all my questions. Once again Thank you Sophie 😊
Antonio was a great help to us.
Antonio was a great help finding me a unit size I needed at an amazing price. Great Manager.
Awesome customer service.
Thanks to Antonio and Sophie.
Antonio was a great help to me. Professional, fast paced knew exactly what he was doing. Glad he manages there.
They keep everything clean and Granny I like for you to walk never seen a light bulb off
Chantele at Public Storage was amazing to work with and made everything go smoothly, highly recommend!!
I honestly have nothing bad to say about this place. I ended up coming so close to closing with a full 15’ truck that i had to return by the end of the day. Not only did they stay open almost 40 mins later for me, Antonio helped us move some heavy furniture. Both workers had an extreme about of patience & we’re very kind even though they were staying later. You guys have no idea how hectic my day was packing the truck, it was nice to get some slack somewhere.
Appreciate you guys!
Antonio helped me find the right sized unit for my supplies, great manager! Very professional
Antonio was the representative from the Knapp St location who helped me today. I needed a billing question answered, as well as an issue with my unit lock addressed. Antonio was respectful and professional. He took care of both issues for me and assured me the billing issue, in particular, was rectified completely. He was very kind and on point.
Antonio was amazing with helping me set up my space. Easy to use, secure storage.
Had the pleasure of dealing with Antonio today. Kind, respectful and went above and beyond to help fix our account issues.
Great experience with Antonio the other day. Helpful and kind young man, customer service and talking to people are definitely his forte. 5/5
Chantele was courteous and professional. She informed me clearly and accurately all the in formation I needed. Very professional. James n.
Sophie and Chantel was very amazing and helpful with everything today recommend always property is very clean
Chantele was an absolute joy to deal with, she took care of me and I was in and out.
Great service and very nice people, especially Chantel and Antonio
Alinnia and Chantelle were experienced workers and knowledgeable and great professionals.
I closed my storage Sophie still helping my daughter with her new Storage.she is very good. Customer service is extra. I would like to give 10 🌟
THE GIRLS OVER THERE WERE VERY HELPFUL, INFORMATIVE AND PLEASANT. THEY EXPLAINED EVERYTHING AND SHOWED ME THE UNIT. I WOULD HIGHLY RECOMMEND PUBLIC STORAGE ON KNAPP STREET.