Public Storage Self-Storage Units at 626 Highway 35, Middletown, NJ

Well, first let me tell you Kristin the property manager couldn't have been more helpful. Or polite and friendly for that matter. Patient and didn't rush me answered every question and even allowed me that little bit of lag time to really ponder my thoughts and not have to rush into my decision. She took the time to show me different units that I inquired about and even though I know she has a lot of work to get done throughout the day never for a second did she make me feel rushed! Moving is the most stressful experience in the entire world, so being allowed to decompress through this part of the process was so welcoming. I'd highly recommend this particular location with confidence!

Kristin was nice and very helpful , would recommend Public Storage Middletown

After deliberating and researching for what seemed like months I chose PS Middletown. Price-wise there was no comparison. The facility is immaculate and I can sleep well at night knowing my items are secure off my home premises. Any customer service interactions I’ve had have always been friendly and attentive. The temperature and climate always seem absolutely perfect. I placed a dehumidifier in my unit that removes moisture from the air and I’ve never had so much as a drop in the reserve. It’s nice to know this is a priority and not just renting space for profit. Finding a good storage facility is tough enough but finding one you can trust for years is rare. PS Middletown hits all the bases. Keep it up, change nothing!

I had the pleasure of working with Kristin at the Public Storage location in Middletown, New Jersey, and I cannot speak highly enough of her level of professionalism and customer service. From the moment I walked in, Kristin greeted me with a warm and welcoming smile, making me feel right at home. Her knowledge of the facility and services was impeccable. She took the time to thoroughly explain my options and helped me choose the right storage unit that suited my needs perfectly. Not only was she patient in answering all of my questions, but she also went above and beyond by offering helpful tips on how to best organize and store my items to maximize space. Kristin's attention to detail and genuine care for her customers is truly outstanding. She made the entire process seamless, from initial inquiry to the final paperwork. It was clear that she takes great pride in her work, and it’s rare to find someone so dedicated to providing such excellent service. Thanks to Kristin, my experience with Public Storage in Middletown was stress-free and enjoyable. If you ever need assistance, I highly recommend reaching out to her—you won’t be disappointed!

I needed to downsize my storage and Kristin helped me with the right size and convenience for the transfer. She was very kind and explained to me why the slightly bigger unit would be the better option and also answered any questions I had.

My fiancé and I got a unit here a few months ago and we are loving it. The day we started was the easiest day ever. Kristin had the paperwork ready and walked us to the unit to show us that it was ready to go. The late hours made it easy to get stuff in or out after work or day trips away. This place was the easiest and best storage place that I have ever used.

I have recently downsized apartment size and needed a storage unit for the extra stuff. When I called Kristin was able to help me pick out the perfect sized unit for my stuff that won’t break the bank. I was able to pick am accesible unit for a wheelchair also all with help from Kristin.

“Temperate controlled” contract is a scam, myself and other renters have had furniture ruined with mildew during the Summers there. I did not bother looking for compensation because I was told by peers/other renters that they tried and failed. Lost items for a fundraiser. “Temperate controlled” is a misguided sales scam that makes the buyer/renter believe their possessions will be stored in a cool place but the contracts wording is a legality nightmare for us but, a failsafe for themselves. It allowed them to keep their overhead lower, net higher, just by driving their AC bill down by not turning it on during the Summer months, leading to a sweating warehouse and leaking AC units when they were on. You can see the stains above my storage unit and those that were on my mattress, that I deep cleaned and saved. They don’t have to turn the AC to a certain degrees because that is not what the contract states, it’s just “temperate controlled” by them. Mind you, I had covered my furniture but had to throw many backpacks, bags and shoes out. I lost a whole brand new couch in there. I tried to let it go. However, after my final experiences of being taken advantage I have to stand up. I canceled my storage unit the end of January saying I would not need it after February. They continued to charge me until April with lien fees as well. I told them I am not paying for a service I do not need and have given adequate notice with a months notice. I spoke to a woman multiple times before February, a couple times in person when I could find someone on site and many times on the phone, multiple messages left as well. I wouldn’t get return calls, only calls to ask for when I was paying and again, I would explain, I canceled this unit and told public storage of Middletown. I have not even been there since the first week of February and it is now April. I spoke over the phone saying, “I am not using it, please cancel it.” She alerted no one above her it seems, did the opposite, did not cancel my account and then continued to charge me for two more months with lien fees. She knew exactly what she was doing, she just did not care. I hope she know what’s goes around comes around, I feel bad for you. Where is your sense of community or respect for others? Is it you or public storage? Either way, I will never ever use a Public Storage again, forget about the rent increase they don’t tell you about in the beginning but you’re locked in to pay, we all pay that anyway. What a nightmare experience, I have pictures, if this isn’t resolved I will dig them up and post.

Kristin was beyond helpful. The issues I was facing she handled professionally and with great care. Happy demeanor and hard working. Makes me want to pop in and visit her when I’m there. Thanks again!

Kristen at the Middletown office was fantastic in helping us get settled into our unit. She was very knowledgeable and helpful to us in making the best choice for our needs. So pleasant and smart. Thanks.

Kristin was extremely helpful and professional while taking time to explain the various details of renting my space!

I called up asking for details and Kristin was a major help and very friendly!

I recently called to inquire about some Storage needs and Kristin was incredibly helpful and professional. Would definitely recommend this place to friends and family, or really anyone

I recently had a fantastic experience with Public Storage, thanks to Kristin!. Immediately following my attempts to make a reservation online I received a call from kristin to gather more information. At that time Kristin was helpful and provided all the information I needed upfront and was very sincere and knowledgeable. I highly recommend this place for their outstanding service. Thank you so much

Kristy was very professional and easy to talk to as well as very helpful

Kristen went above and beyond for me . She showed me a few spaces because I was not sure what size I needed, and helped me choose the best one. The place was clean and is definitely somewhere I would suggest to people I know!

I needed some information on potential getting a storage unit. Kristen was very informative and helped me with everything. She was able to answer all of my questions. I ended up renting a unit because of that. Thanks

Very clean and great customer service. Kristin was very nice and helpful with helping my decide on a unit. Will continue using this facility after such a great experience.

Kristin was very helpful and knowledgeable! She was patient and answered all my questions. Would definitely recommend!

Walked in to inquire about pricing for a unit and was greeted by the lovely Kristin who was more then gracious to help me and answer all my questions and show me around and offer some things that might help better suit my needs that i didn't even consider

This place is super clean, safe, and cost effective! I walked into a lovely young lady with the name Kristin who truly went into depth explaining why I should pic or choose what’s best in my range of options! She not only pointed out a savings opportunity but had the best vibe I ever had in a storage rental! Usually it’s a very upset and miserable worker you need to almost dread when you get in there! These angry people are what I need to trust for very important decisions that will save me money!? I hope to never ecperience it again ! And will forever be greatful to Kristin for her accuracy and knowledge !

Outstanding service! Kristen was extremely nice and helpful and made my experience easy! Should definitely have more workers like her

Kristin was a great help. Answered all my questions throughly. I'd highly recommend to anyone. Thank you kristin again for your help

Kristin was so helpful and super knowledgeable on the units that were available, her phone etiquette was top notch and so soft spoken! I appreciate all the help that she provided me !

Kristin L was very helpful with my first move in and she answered all the questions i had and she was so nice professional cheerful clearly cares about her job

Kristin C. was exceptional. She answered all my questions and then some. Highly recommend, for all your storage needs!!

Kristan was a wonderful help for me an she has a stupendous personality I love how she’s a chill worker

Kristy was amazing and helped me choose the right size unit that worked perfectly for what I needed and accesible by a wheelchair.

Wonderful service and cleanliness. Kristin made my process of inquiring into a storage unit completely hassle-free. Trying to decide which size unit I needed to fit my needs was a bit difficult, but Kristin patiently guided me around the majority of the facility showing me the variety of unit sizes you have. Fantastic experience.

Kristin was very helpful and was patient with all of my questions!

When I lived in Keansburg last year, I used Public Storage and was very happy with their convenient location off Route 35 and good customer service. Their manager Kristin in particular was fantastic.

Kristen was absolutely a professional charm to deal with. She was very pleasant, she showed me the space which was very clean. It’s nice to come into an office and have human contact when going through a life changing moment. Thanks Kristen for you warmth/kindness You Rock!!

Very clean and maintained,Kristen was very helpful in picking out a unit and was very polite in doing so, even showed me some deals offered for boxes. Would definitely go back again next time I need to put some stuff away!

Outstanding service! Kristy was incredibly helpful and knowledgeable while assisting me with my purchase inquiry. She took the time to answer all my questions thoroughly and made the process seamless. Her professionalism, patience, and friendly attitude truly stood out. Highly recommend for anyone looking for a hassle-free experience!

Kristen was very accommodating with the sign up procedure

Kristen..has been an excellent customer service Rep..from the beginning...Don't let her go she is a asset to Public Storage.... Varashon

Been a customer now for many years and I couldn’t ask for a better quality team and service. Issues or dilemmas I’ve had Kristen has been on her A game with assistance each time. No team better than the Public Storage Squad

Very clean place and helpful staff

KRISTIN is awesome! She spent a great deal of time and effort in ensuring that all of my storage needs were addressed properly. She is an asset to the company.

Kristin was a huge help with our units, she really looks out for her customers!

We’ve been at Public Storage for many years. Kristin has gone over and above for us. She is on top of things and really seems to care about doing an excellent job for all. She is truly an asset to your company.

Kristin was extremely helpful and took extra time to make sure we were happy

Kristin was very helpful held the door open willing to help accommodate me when the gate was broken really appreciated the help

Very helpful and professional staff. Highly recommended.

Had myself a slight discrepancy with my monthly bill. I called public storage Middletown and spoke with Brian. Brian was efficient and had an immediate answer to all questions I provided. He even went above and beyond and gave me some extra tips on how to access the public storage app and handle my business on there to make it easy for me. An absolute pleasure to deal with!

Worked with Ryan at the Front Office. Highly professional experience! Clear communications and super helpfulness. Customer service oriented.

I wanted to just say Thank you to Kristen for helping answer all my questions about renting out a unit and prices

Kristin was a great resource for our storage needs! She was friendly and helpful as we made our decision. Thank you for this amazing customer service experience!

Great service and Kristin was very helpful would highly recommend

I’ve been renting a larger unit and decided to downsize the unit. Kristin was so helpful in this process. Sending me links. Letting me know what hours she would be there to complete the process. She even called after to make sure I didn’t need to purchase the lock. Kristin made this so easy and was very helpful.

Kristen was so very helpful in Middletown office, everyone at the Middletown facility has always been super helpful when I have had any questions and today Kristen was on her lunch break and did not want me to wait and took care of me immediately.

My rental unit is close the the shared entrance and is constantly blocked by other customers parking in front of my storage unit door. Nobody is available to resolve the issue. No customer service number or message process seems to exist. Unit is fine.

Very wonderful place, a woman by the name Kristen who was very helpful. She made my day a whole lot better. Thanks much

Kristin is amazing. Helpful and friendly. Would give more stars if available!

Kristin has been EXTREMELY HELPFUL at this facility.

My location of preference. Always professional and willing to work with me. Appreciate you Kristin at Middletown!

Kristen was awesome! She really helped us out and showed us different options. Highly recommend!

Wonderful experience and right there when I needed them the most during an upgrade that needed to happen on the spot while moving. Seamless. Thank you Kaitlin!!!

I had an amazing experience in this place, Kristin helped me in everything, she’s very kind and beautiful person. I totally recommend this Public Storage. I would love to give them 10 stars but I have to give a 5.

Brian could not have made the move in process easier. He went above and beyond to make our move easy on a very hot day. Highly recommend!

Rent increases every 90 days or so. My unit started at $147.00 and then 6 months later, without notification, it jumped to $197.00. Three months later, it increased to $225.00. Again, without notification. So in less than 1 year, my rent increased $78.00 a month.

I called at 5:45 p.m. needing assistance not expecting to get an answer or any results. John was there to help and was FANTASTIC! He solved my problem immediately, was friendly and extremely helpful. Thank you so much!!!

CJ was tremendous help very knowledgeable great personality

Outstanding service from CJ. His skills positioned easier access to the gate and facility for myself.

Brian was great! He made my transaction so easy! His suggestions were awesome and his customer service exceeded my expectations! Highly recommended!

Brian was super helpful and quick, facility is clean and convenient. Reasonable price point.

I had an issue with my unit and CJ the onsight manager went to bat for me and took care of it asap!!! I could not have asked for better service!! Place is always clean and the staff always friendly. Would highly recommend!!!

CJ was very helpful in getting me set up

CJ proactively called me within an hour of me making a reservation. Extremely knowledgeable and made the experience effortless for me. I have rented storage space many times in my life and nobody has ever made it easier for me than CJ. Friendly & smart! Thanks CJ for your help! Janet

CJ was so friendly and helpful. The units look very clean and the price was reasonable.

Cj was great help. He answered all my questions and was very helpful. If you are looking for someone to talk to make sure to ask for him he will solve your problems.

CJ was extremely helpful in providing me not information but also reducing my monthly payment.

The time it is open is a little inconvenient. The loading area can also get quite busy during the weekends, meaning you have to wait for a cart. Here's a good story I'd like the share, though. When the power went out due to powerlines being down, I was in public storage. When I went to check the elevators to ensure no one was trapped, someone was! I called 911, and it took two ladder trucks and two fire cheifs to get a key to open the elevator. The key Public Storage was supposed to have was "broken" or probably just missing.

The place actually really clean and Cj was great help showing the location the sizes of the storage units they have available . Thanks so much CJ for all your and being so professional

CJ does a fantastic job as property manager. He is always so nice and helpful and the facility has never been cleaner!

Easy access

Thank you Nick

Wow what a nice guy! Thanks Nick for everything..UPDATE: I can not get over how clean this place always is!

Excellent customer service🤗. Was really helpful💯💯💥💥💥

Nick manages a terrific facility really well, he was so pleasant, and had plenty of patience while we had to upsize during move-in. I didn't expect to find this level of friendliness and efficiency at a self-storage place. Just a great find.

Nick is the backbone of this property he is the man! Property is always clean and well maintained

Awesome service. I will definitely be back

Tina was awesome!!!

Nicholas was wonderful. He helped update my contact information. He added my email address to my accounts. He changed the phone number to a valid one after deleting an old one. He also helped me clear memory on my phone. He assisted me in installing the Public Storage app. I used it and was very impressed.

Easy to reserve a space. When I went there in person, Nicolas was so friendly and very helpful. He goes beyond the need of his duty to accommodate what I need.

Thanks Nick for all your help. Excellent employee you guys have here

Tina was very helpful. I am new to the area and looking for a storage facility and stopped in for pricing. She gave me all of the info i was looking for with regards to unit sizing and pricing and helps identify the size unit i would be needing.

Buen lugar

Great service Nicholas’

Im moving from Texas to NJ I called this location and the property manager there was so patient and understanding with all of my questions. Nicholas is an excellent employee and I can't wait to meet him when I move in 2 months. UPDATE: Will be moving there in 2 months. Can’t wait to meet Nick!

Nicholas was very helpful and polite during our closing out our public storage

This is a great storage place!!! Employees are very helpful, especially Nicholas and Donna!! Rates are reasonable & no one bothers you. Would recommend to all!!

Thank you Nicholas for your professional demeanor and helping me find the size unit that I needed for my belongs. Greatly appreciated

Nick was great in helping us get our storage unit. solid dude 10/10 quick and efficient

Nicholas is an asset. He is always so helpful and takes great care of this location and us customers. Definitely recommend Public Storage and this location!

Going on 3 days without access to storage space, gate access system is "Off-Line". I haven't been able to get in, another renter I spoke with said his truck is stuck in there since Saturday. , There is no way to contact anyone, I finally got a human on the phone at the call center this morning, she took my info and said someone would contact me by 6pm (at 8am in the morning). I asked to speak with a supervisor as that was unacceptable, she became upset and just sent me to Middletown's voicemail. Very rude and unprofessional. This is 2 for 2 interactions that have gone bad in the short time I've had the unit.

I have been meaning to do this for a while but I just want to thank nicholas for being very honest and open with me when vacating my space. I will definitely come back here when I move to back to New Jersey at the end of the winter. Thanks. And happy new year!

Nicholas was amazing!! Great guy! So much help!!

Just wanted to commend the Property Manager, Nicholas who assisted my wife and I yesterday. He was able to secure a less expensive smaller unit for us, as we had plans to vacate the larger unit, but in retrospect still needed some space for the remainder of the items we had been storing. Nicholas reviewed all our options, and also offered to assist us as well. He was so knowledgeable, friendly and helpful.

The Good - The facility itself is clean. The guy at the desk, Nicholas, is very helpful & really nice. The Bad - if there is no one in the office, then there 2 bathrooms are locked. So I was cleaning out my storage unit on a Friday & for the 6 or so hours that I was there, the bathrooms were locked. Very inconvenient. The Ugly - the rates get increased every 6-12 months. My current rate increase was $60 per month. Donna, the district mgr, was great in working with me & these rate hikes. But Public Storage corp is greedy. My last rate hike was more than market value. So having a storage unit here for the short term is ok. But long term, you will be paying a lot.

Nicholas is a wonderful property manager .. He has helped me so much thanks .. wish I could give him a 10 star rating

Nicholas was amazing! Went out of his way to help! 5 star service. Very professional and friendly!!

Excellent customer service courtesy of Nicholas!!

Always pleasant happy to serve, all needs

I worked with Nicholas for weeks trying to figure out a solution to a problem I was having. He was absolutely wonderful. Highly recommended.

Nicholas deserves the top score for not only his outstanding customer service skills but also for his knowledge of the units. His advice on the proper size for our needs was extremely helpful and appreciated. He is a real asset to Middletown Public Storage. If I could give him a 10 I would.

Nicholas was very helpful and his property is very clean and he's an excellent salesman

Nicholas is the best property manager I've ever met. He helped me and my sister with out transfer process. An it could not have been easier I would give him 10 stars if I could

I called this facility . Wow ... WHAT FANTISTIC customer service by Nicholas in the Middletown NJ...Extremely helpful.

Nicholas is the man, he helped me with my broken car and gave me water. Great guy

Nicholas was so very helpful!!!

Nick was very helpful! Showed us everything we need to know and answered all questions perfectly! Great customer service!

Nicholas has been so helpful with our move out process he’s such a nice man

Having a unit in Kannapolis NC for three plus years and living in NJ has not been easy… I have dealt with a lot of garbage with Public Storage in these years… Unit was robbed last year and it took 3 months for them to inform me, but let me be late on a payment and they are all over me about it… That is why I am so impressed with Nicholas of Middletown New Jersey… I met him about a month ago, simply FANTASTIC!!! He is helpful and super friendly and personable… I currently work as a customer service representative, look out public storage, if you don’t treat Nicholas properly, I have ZERO problems taking him off your hands!!! Thank you Nicholas

Nicholas was extremely helpful and was great with helping us move in and made the experience better than we’ve had with any other storage facilities

Nicholas was so Helpful and welcomed me so sweet!

Nicolas is the best. He has great customer service and very helpful.

Nicholas was very helpful

Nicholas was very helpful and courteous today!

There a guy that work there name Nicolas who called us only hours away from when we left that he found my husbands apple AirPods . We didn’t even know it was lost and when he called my husband was so Happy that Nicolas found the airpod and went out of his way to see who they belong to . We can’t thank him enough for his honesty . A very nice guy to have done a good deed .

Nicholas very helpful

Nick was very helpful

Nick was awesome 👏