Went today to check out the facilities I booked online to see where and how my storage unit was situated before I have my items delivered.
The online hours are incorrect, as the office hours start at 9:30, but Whitney was kind enough to answer questions for me before I checked out my space and where it was located.
Afterwards, I had more questions and she was kind enough to help out in any capacity needed.
My only issues, not with Whitney, but the online site for reserving the storage unit as I thought I was getting the forst month free and that didn't happen and although she couldn't promise to rectify the situation, she would contact her supervisors, of which 1 was on vacation, and would do so as soon as possible.
The facilities are clean and nicely situated with secure bldgs.
Whitney’s service was great she helped me get set up initially and has always been a pleasure to deal with when I come in and pay my monthly bill highly recommend all in the Raleigh are to go to the 7505 fox road location.
I can tell she was having a busy day, but she still took extra steps to make sure My confusion was explained and fixed. THANK YOU!!! Ms Angela for your help. I don’t normally give reviews but good customer service needs Recognition 🙌🏽
When coming here, Whitney showed absolute profession and respect answered all my questions willingly without a problem helping me find my right unit for all of the stuff I needed thank you so much for your help. I’ll be coming back.
I dont know if my last post went through whitney was awesome very professional
Whitney is an absolute delight. Very helpful and full of knowledge
Whitney has been helpful with setting up my storage unit swap over from a 10x10 to a 10x5
Whitney helped me make my payment. She is awesome and was very professional. So glad she was there.
Whitney is always welcoming and happy to help me with all my needs!
Whitney has awesome customer service skills and helps customers with all their storage needs. Would highly recommend!!
Whitney was helpful very polite and cheerful and she’s very knowledgeable of her job. i would love doing business with her again
Thank you Whitney
Whitney was such a great help today, she even came out to assist us when she saw us struggling? Such friendly service.
I have had my storage unit at this facility for almost 2 years now. I decided to downsize from a 10*20 to a 10*10. I knew this needed to be done BEFORE the new month came so I WOULDNT BE CHARGE FOR BOTH UNITS. I went into the office Saturday (5/30)morning and spoke with a lady by the name of Whitney and told her I had already spoke with Ms Sharon about switching to another unit and I know I will have 2 days to vacate. She told me okay and informed me I had to pay 25.15 today (SAT 5/30). So I paid it went and moved my belongings to my new unit and called it a day. TODAY June 1 when I went to the office I spoke with Ms Angela and she informed me that I would be charged for BOTH units today due to Whitney not actually putting in that I vacated the old storage. I explained to her everything that Whitney told me and I was even turning in the keys BEFORE MONDAY!!! Needless to say Ms Angela took care of everything. She should be the manage because I also saw how she dealt with a customer before me and she had so much patience and explaining everything to them. THANK YOU MS ANGELA!!!!!!!
5-Star Review: Outstanding Customer Service!
I had an excellent experience at [Storage Fa7505 Fox Road, Raleigh, NC, all thanks to Angela. From the moment I arrived, they greeted me with a warm smile and were incredibly helpful throughout the entire process. They took the time to explain all my options, showed me around the facility, and made sure I felt comfortable with my storage unit selection.
What really stood out was their professionalism and genuine care for customers. They answered all my questions patiently and went above and beyond to ensure everything was clean, secure, and exactly what I needed. It’s not often you find service like this!
Thanks again to Angela for making my move a little less stressful. Highly recommend this location for anyone in need of storage—and be sure to ask for Angela if you want top-notch service!
I only came over to ask a few questions but the lady that helped me I think her name was Angela was extremely helpful and friendly. Above and beyond stellar service. Thank you!
Angela is an awesome representative for public storage 👍🏾
Angela was extremely helpful & courteous .
Great customer service!! Awesome staff!! Just what I needed. Angela is a jewel and very helpful! I'll recommend this location to anyone!
Had a wonderful experience at this location. Whitney was amazing at helping me pick a unit. She was kind , courteous and lovely. Would definitely recommend this location for your storage needs.
When I went to the office I was immediately greeted with a smile and a hello from Whitney. She answered all of my questions and made sure I was able to find my unit. She went above and beyond and I appreciate it. I would definitely recommend this location to others who may have storage needs. In addition to the great customer service, the location is clean and conveniently located.
It is a beautiful place, there is no doubt about it. I am claiming extra payments and no one does anything. They charged me for two months and they hide and do not respond.
Came into the office because I received a rate notice I was confused about, and Desiré took care of it super fast, super easy and even help adjust it for an additional season. Tracey has this crew on point!A+++.
Angela is fantastic. Patient and very positive. Excellent to deal with. Highly recommend this location.
The move in process was very easy and the facility is well maintained. For anyone looking for a storage center to store your items, I highly recommend renting from public storage.
Dawn helped me a lot and she is an amazing person
Angela made me feel very comfortable about having my items stored at public storage with the information that she provided about the app and its many features. my favorite feature that she mentioned was being able to open the gate with app.
Angela is so kind, she advised me of some features that i wasn't aware of with the app and how to set up my auto pay. She the best and very knowledgeable .
I came to the storage and Angela helped me right away I’m very happy I came here and definitely will recommend getting a unit here she is Amazing !!!! If I can give 10 stars I would thank you so much .
The Public Storage on Fox Rd was very clean and neat. Ashley was very helpful and her customer service was exceptional! I would definitely recommend this location!
The staff at 7505 Fox Rd. Is excellent! Angela was fantastic helping me set up my mobile app! As an older adult I really appreciated her taking that time with me. This is the kind of place I want to keep my stuff. Because of Angela, I feel me and my things are in a safe environment!
Angela was very thorough with helping me process my paperwork and explained everything very clearly. She's great! :)
Whitney was awesome during a very difficult time and moving!
Use them
Whitney the property manager was amazing and so very helpful. She is the best and i recommend this wonderful property to everyone. Nice and clean and well taken care of by one of the nicest people I’ve ever met.
Staff very helpful and made my move a breeze! Whitney and Angela are gems! Thank You!
Whitney was awesome. Very informative and helpful. Very kind and helped answer all my questions.
The young lady Whitney was wonderful
Tracye was awesome what a great personality she git us taken care of with no problems i to a larger space. Thanks Jennifer for laughing with us
Whitney was. Awesome and so attentive to my storage needs.
Easy and smooth move in and move out process. Angela was super helpful!
Ms. Angela at the Fox Rd location was amazing!!! She was so helpful and made getting my first storage unit so easy. I’m so glad I chose this location. Definitely left today as a happy customer because of her!
We had a fantastic experience thanks to Angela! She was incredibly helpful and knowledgeable, making sure we found the perfect storage unit size for our needs. She took the time to explain everything clearly and made the whole process smooth and stress-free. It’s rare to find someone as friendly and informative as Angela—she truly cares about helping customers. If you need a storage unit, I highly recommend working with her!
Angela was the greatest and super helpful
Excellent staff and facility. Used heated storage for over a year.
Whitney at 7505 Fox Rd was amazing,great customer service,very helpful,friendly and nice,clean and friendly atmosphere,would recommend her to anyone needing a storage
Ms Whitney was very kind and help me get the right space I needed.
When I tell you that Angela the manager is the best, please believe me!! She was extremely helpful and continues to do so. As an older person, she recognizes when more help is sometimes needed and is so kind.. I hope Public Storage knows the gem they have in this young lady. I’m so sorry I didn’t know about this Fox Road Public Storage facility before.. Thanks again, Angela!!!!!
Angela was very helpful made my process smooth and easy
Thank you Angela and the public storage team for a first time renter every one was helpful and nice. Clean good size storage units as well. Great experience!
Angela was the best come check her out!
Hello! I gotta say Whitney and Angela were AMAZING! Both ladies help my sister and I find the perfect storage unit. We appreciate the both of you ladies. Stay blessed!
Warmly,
Sherese and Sherrel
Excellent service and very professional.Was very.patient and took time to show me each unit that I was inquiring about.
Whitney was amazing to work with! Thank you so much
Whitney was very sweet and helpful with The reverse of my over payments also helpful for explaining new prices and taking time to show me a larger unit. I highly recommend Whitney for all questions you may have .
Anglea was great. She helped me with my online purchase. She was very patient. Angle is a valuable employee to this company.
Angela provided me 5 star service which made me comfortable moving forward with renting a unit the same day. She answered all of my questions and was extremely friendly.
Angela save my life I didn’t have no place to go I’m looking for a house and I was trying to find a storage for my things thanks god that Angela help me, come here she great!
I HAVE DELT WITH MANY STORAGE COMPANIES THROUGHOUT THE STATE . I HAVEN'T EVER FELT THIS AT PEACE WITH THE EXPERIENCE MY FAMILY HAS BEEN AFFORDED DEALING WITH MS ANGELA. S...She is always professional and very helpful.
Recommend this storage to everyone.
Great place to store belongings. Angela was very helpful and friendly!
Angela was an amazing help with getting our storage set up quick easy and with the best rate. She was a joy to work with!
Amazing customer service from Angela. Super, simple move-out process. She even corrected a mistake on my end with no hassle or trouble. Thank you!
Angela and Whitney are the best yall come here and let public storage help you store your stuff!
Angela was very helpful in getting me the storage I needed for my move.
Public storage has been great to me. Roderick was also very professional.
Angela in the front desk was amazing and helped me with a concern I had about my account. She rocks!
Whitney was great in the processing of my storage, she was accommodating and with smile.
Whitney was so helpful! Love my climate control unit
Whitney was very supportive and helpful. She’s a keeper!
Tessa was extremely friendly and very professional with my move.
Angela service was awesome thanks guys
This is a trusted and fully developed storage space that gives safety and climate control to a new standard. A must recommend!
I have had the best service from Whitney at 7505 Fox Rd. in Raleigh. Great location great people that work here.
What an excellent place to store my stuff in a convenient area
This is a clean nice looking place. The lady in the office Whitney was very friendly and knowledgeable on this sizes and help me find exactly what I needed.
This is a great storage location facility and Whitney is always very helpful and professional. I highly recommend.
Whitney is always helpful when it comes to my storage needs!
You have a very exceptional representative named Charlene that is very professional. It was a pleasure to have her in helping me to get my storage space. She is an asset to your company.
Nice climate control unit; thank you Whitney
I recently rented a unit at the Public Storage on Maitland Drive, and I couldn’t be more pleased with my experience. From the moment I walked in, I was greeted with a warm and friendly atmosphere. The facilities are clean, secure, and well-maintained, which immediately put my mind at ease about storing my belongings here.
A special shout-out goes to Charlene, who provided exceptional customer service. She was incredibly knowledgeable, helping me choose the right unit size for my needs and walking me through the rental process with ease. Charlene’s professionalism and willingness to go the extra mile truly stood out. She answered all my questions with patience and made sure I felt comfortable with my choice.
Overall, I highly recommend this Public Storage location to anyone in need of storage solutions. Thanks to Charlene.
I hope this meets your needs!
What an excellent place to store my stuff.
Michelle located at departure drive; she was amazing. Great customer service and she went out of her way to make it happen. I've seen some other locations that weren't clean and this office definitely was clean and Michelle was so friendly. Highly recommend!
Friendly, helpful service, clean facility, hand carts for ease of transport.
Tessa was great and very helpful also she made everything so simple and easy🤗😀
Whitney was very polite and professional. She helped me greatly to get my storage information done. Glad she was there and now I’m happy this is over with so quickly with her help.
Wonderful treatment!! First unit assigned was damaged. Spoke with Whitney, the PM at 7505 Fox road and she fixed me all up with a new one. Great service so far! Hoping it will stay that way.
I had the pleasure of meeting this wonderful associate Talya! I hope I spelled it right! She was such a pleasure. She took her time explaining the different storages she even took us on a tour to see the sizes of them. I really appreciate her customer service skills they were superb. I will tell all my friends and family to come see her!
Absolutely incredible experience!! I highly recommend! Kandy was unbelievably amazing & helpful. Loved everything about the convenience of this place too.
Q was extremely helpful and show me all the options available. Very professional and informative.
Kandy, and Q were very helpful and did a great job in opening a new account for me. It was very fast and convenient.
Mesha provided great service when I came in today! Positive vibe and great smile with customer service!!!
Kandy was terrific and exemplify great customer service. She help me navigate through the phone app to secure my storage space.
Review is far from accurate since manager Mike has been promoted it has gone to total trash .This place is awesome staff is phenomenal me and my mom can come in and sort thru stuff we are trying to. Get rid of and have never had a bit of trouble the office worker Mike is very nice and very observant he actually takes pride in his job you don't find that anymore
i really hate public storage. ESPECIALLY THIS PROPERTY! no one is ever working or in office to handle business. you call the number no one picks up.. you come here no one is working. never using this company again would NOT recommend coming here especially. this building apparently is suppose to run itself. at least get a damn robot!
Tay is an amazing manager, very knowledgeable and sweet to her core. Love the sweet attitude she has and her energy. Recommend coming to this location for the best service. Thanks Tay!!!
Never use this place again rated zero's 000 they stile our entire storage loss of valuable memories of our family possessions!!!:Never ever use this company again it's a rip off!!!
I had a great experience, Tiffany was very helpful and very professional. She was very knowledgeable about everything I asked her about , she was great!!
I recently had the pleasure of experiencing exceptional service at Public Storage. From the moment I walked through the door, I was greeted with a warm smile and a genuine desire to assist me.
The staff, Mrs. Tammy and Janae went above and beyond to ensure that my needs were met. They took the time to listen to my concerns and provided me with personalized recommendations that perfectly suited my preferences. Their knowledge and expertise in their field were evident, and I felt confident in their ability to deliver outstanding service.
Not only did the staff provide excellent service, but they also created a welcoming and comfortable atmosphere. The ambiance was inviting, and I felt relaxed throughout my entire visit. The attention to detail in the decor and the cleanliness of the facility further enhanced my experience.
What truly set your company apart was their commitment to customer satisfaction. They were attentive, responsive, and genuinely cared about my experience. They followed up with me after my visit to ensure that I was completely satisfied with the service provided. This level of dedication and care is rare to find and greatly appreciated.
I would highly recommend Public Storage to anyone in need of their services. Their exceptional service, knowledgeable staff, and commitment to customer satisfaction make them a standout in their industry. I will definitely be returning to Public Storage for all my future needs, and I am confident that others will have the same positive experience that I did.
Ms Rose and Ms Tammy are angels sent from above, these 2 ladies made my whole experience awesome
I was initially stressed before walking in there and walked out with a smile on me and my 7 month old daughters face. This place deserves 10 stars
Fast experience and delightful attitudes❤️
Amazing people and good job
Very clean, neat and convenient
There's no hassle when it comes to renting a unit. The staff is super friendly and ready to answer any questions
Tiffany is awesome with a very pleasant attitude and was very helpful.
Tiffany is very sweet and kind and very helpful!!
This location is new and well maintained. It is fairly easy to get in and out. The process to obtain storage was quick and easy.
Tiffany was very helpful and informative and a great help
New nice facility wide turns plenty of carts to load
Whitney was so friendly and helpful it was quick and easy to get the perfect size storage. Thanks !! ☺️
I loved how easy it was to access this location and how everyone was so kind and helpful. :) I will definitely recommend this place to family & friends!
We went to lease a Storage Unit at this place (7505 Fox Road ) and we feel BLESSED by TAMMY SHE WAS EXTRAORDINARY HELPFUL and PROFESSIONAL, we wish every business should have a Person just like her to make the business to run very well , THANK YOU VERY MUCH TAMMY , GOD BLESS !!!
Rose was great & polite. Great customer service.
What a great new storage facility to have here at Fox Rd neighborhood. Easy to access, push carts avail, and Michael and staff were so accommodating to our needs. Ty to everyone for a public Storage in our neighborhood!