Public Storage Self-Storage Units at 2321 McCausland Ave, St Louis, MO

Friendly and helpful. 👍🏻

I don't understand why their restroom is never open for customer usage at all. It had an out of service sign on it four months ago and it's never been open the entire time Ive stored at this location. It is not fair that I have to drive a mile down the road to QT to take a number 1 when no other gas stations or stores in this area will let people use their only bathroom when you need one

I don't even want to one star. This place is a ripoff and shitty service. Their never there and if they are they are always on "their lunch break" and they never answer the phone. I paid my storage until July and I check my app and they said my storage unit is up for auction and I owe over $300. I HAVE RECEIPTS SHOWING I PAID IT. I want my shit out of there.

Hell place don’t come hereeeeeeeee

Working with Karey was wonderful! Very pleasant and helpful throughout the process

Kim is awesome!

Great place to rent. Clean property. Management is very helpful.

Sold me a unit that was damaged. Only 3 rolling carts for the whole facility. You have to wait in line to get a cart for your stuff.

Very positive. The staff were very friendly and accommodating.

Terry is relentless in her pursuit of good customer service. She was so sweet and helpful to my family today. I really appreciate her support in getting the rental.

Had a good experience at this storage. So personable. Kami was especially helpful when I was trying to decide on going with a bigger unit. Storage units are clean and nice. I would definitely recommend.

Very expensive to rent and it doesn't matter if you're there for a long time..actually new customers get better deals..i do like the drive in experience

Kami is such a wonderful help, she goes above and beyond to help out and make sure everything is on track! A++ service and support. Make sure if you have any issues or questions, Kami is the person to ask for. She will get it settled and down to the bottom of things!!

Property manager Kamy went above and beyond for me even staying late to assist me just overall great communication and customer service on her end

T H E B E S T OF EVERYTHING IS AT THIS OFFICE !!! MOST HELPFULL

Thank you for the great service I have received. Kani and Jacquie were great today,

Steve and Connie made my renting experience so easy! I feel so thankful for their gracious hospitality and love the clean space for my goods!

kami and jessie rock!

How do you give me a 10 hour notice?To vacate their storage facility

Great customer service from Kami !! She is my favorite person to deal with. Location is great as well. Indoor, controled room temperature as well. Ask for Kami when renting the property. Thanks, Kami. Ps. I also renting other locations with her as well.

Alexis was very helpful and made the move-in process seamless. Thanks!

Great experience. They are always very helpful. Thanks again PS. we love the orange store.

We meet with Dani today. She is awesome. Took care of our needs in a friendly professional manner. She's a keeper !!

I called the company and had everything set up to find out they did it wrong but without understanding the process Kami was an excellent person with great customer service from showing me the units personally and pricing… I highly recommend this location. Thank you again Kami you were amazing.

Kami did an awesome job. Great place to rent!

Kami is great at McCausland and Barrett Station. Visited Mcausland today!

Jessie and Kami rock!

Kami is a great manager. She has been helpful at mccausland and Brentwood. Amazing service.

Jami and Courtnee were incredibly helpful

I stopped in on 10/17/24 just to see what was available and found the two people at the desk to be extremely helpful and accommodating of what I needed.

Kami and Angie were both wonderful to work with. So kind and pleasant. This place is always really safe, clean and smells nice. I’ve been a customer for a few years and there is no other place I’d rather be. I highly recommend both this place and this wonderful staff.

Kami was so great! She helped me with everything I needed and was great at explaining all the details to me. The facility is nice and clean too.

Kami was very kind and helpful, made my experience a pleasure.

Great place to rent. Property is clean and secure.

I've had a really good experience with this Public Storage location so far! The manage (I believe her name was Cami) was available on my move in day was able to answer any questions I had as well as show me to my unit and help familiarize me with all of the lock systems. The space is really clean, climate controlled, secure, and easily accessible!

Price increased every few months. Notices of late payments include threats of selling your belongings. Ladies, that work in the office are nice and have no control over the policies. They take pictures of your belongings if you are 2 weeks late. This is storage. I frequently paid late due to the due dates of .y necessary bills. Make sure you pay all that'd due before the 1st of the following month or they can sell all your stuff! I've never seen such questionable practices. I do not recommend using this establishment. I hope to never have to store anything ever again. If I do? It will not be Public Storage.

We have been renting from public storage for many years. Through all those years we have received help from various employees but none that compares to Kami. She offers help every time we see her and always works with us to resolve issues. She really cares about her job and we feel very comfortable reaching out to her whenever we need help. We would recommend this location mainly because of Kami's willingness to provide whatever support we need. She is wonderful!!

My family has had various units at this facility over the years and every time we need help, Kami is always so willing, going above and beyond to ensure we have everything we need. She is so flexible, patient and kind. We feel so much better when she is there.

⭐️⭐️⭐️⭐️⭐️ We came to this location on Friday, August 2, 2024 to rent a storage unit. Kami showed us around the facility, let us tour the actual 10x30 climate-controlled unit that we have now rented and she was exceptionally helpful!!! She was one of the nicest and sincere customer service representatives that I’ve ever had the pleasure of meeting!! I give this facility a 10/10 and Kami a 100/10 😁👏🏼👏🏼👏🏼

Kami was extremely helpful! I recommend this Public Storage!

Kami did a fantastic job. Great place for your storage needs.

This is a nice place to rent Kami was helpful in making sure I had the correct size storage unit.

Highly recommended for your storage needs and if you have any issues Jessie Campbell took excellent care of me!

I wish they had a sled more (2 currently) and I've never seen the 2nd elevator operational. But otherwise it's convenient and pretty clean, compared to other storage facilities I've been to/rented

Kami was fantastic! Very helpful and knowledgeable! By far the best place to store my stuff

Kami was awesome and fantastic. Deserves a raise

John, one of the facility managers was extremely helpful and pleasant after one of our units was broken into. Break-ins are an unfortunate aspect of life, but luckily the process to get back into the unit was painless. Thanks again John!

You need to buy more carts. It’s unacceptable to only have one cart available to the public. Oh but you have more in the office that I can get with an ID! Great except half the time there is nobody even in the office. It’s been months of this now. Plus it’s nice that you raise the rent on me every few months. I’m sure I can get an equivalent storage unit for less elsewhere, which is what I will be doing if this problem isn’t fixed Also elevator is always filthy

Exceptional Service and Support at Public Storage - Thanks to Heidi! Rating: ★★★★★ From the very start of our rental experience at Public Storage, we have been thoroughly impressed with the exceptional level of service and support provided. A significant part of this positive experience is thanks to Heidi, a representative who has truly gone above and beyond in her role. Heidi's professionalism and dedication are evident in every interaction. She has been incredibly responsive to all our inquiries and needs, demonstrating a remarkable commitment to customer satisfaction. Whenever we've faced any issues or had specific requests, Heidi has been there to assist with a solution-oriented approach, making the entire process smooth and stress-free. The facilities at Public Storage are well-maintained and secure, which has given us peace of mind about our stored belongings. But what makes this place stand out is the exceptional customer service, particularly Heidi's efforts to ensure we have the best experience possible. To anyone considering storage options, I highly recommend Public Storage, especially for the outstanding customer service exemplified by Heidi. It's not just about finding a place to store your items; it's about the peace of mind that comes with knowing you have a supportive and efficient team to help you along the way. In summary: If you're looking for a storage solution with top-notch facilities and even better customer service, Public Storage, with the invaluable assistance of Heidi, is the way to go. Her dedication to customer care and her ability to handle any situation with professionalism and grace are what make this place exceptional. Aaron M.

Clean and well managed.

Heidi is an amazingly helpful young woman. But there are things beyond her control. There looked to be people who were living in the facility after staff had left for the day. That cannot be helped if they have access to the building with a code and no one reports it. When my daughter and I left after dropping off some things the elevators were clean building tidy. We came back with a second load right before 9 pm. There were people in the building belongings strewn all over the loading area trash etc. a child running about with a dog. No adults in sight. The building was secure at this time and we could not drop anything off. The next morning at about 8 am we came back entered the elevator and the stench of human urine etc. was disgusting if clients say nothing this behavior will persist. We called customer service and alerted Heidi who I am certain will look into the matter. All in all the building is clean Heidi and Morgan are great. Hopefully Heidi will get corporate assistance to take care of this matter and clients will make staff aware of unsafe situations. While we were entering a person was trying to sneak in when the gate rose. I hope that this will be a safe and clean place for our property.

Excellent customer service. Went above and beyound. Restored my faith in public stotage.

I had the best time of my life talking to Heidi at public storage she very professional and quick to my every needs keep up the good work public storage and thank you very much Heidi.

I was at public storage needing help and was talking to Heidi she was very helpful addressing all of questions and concerns. She was definitely a blessing working with her. Thanks for everything public storage.

Heidi at public storage was awesome at helping me with my every needs and answering any questions. With all her help and the cleanness of the property I would most definitely refer public storage to all my friends and family. Thank you public storage and especially thanks to you Miss Heidi.

Super friendly always helpful.

No location in stl area is staff unless you have a apartment!

Jasmine is always kind and very helpful when I have an issue or request! She is the best!

Easy to sign up and to discontinue. My unit was clean when I showed up. Everything is easy to find too.

This was my first time utilizing a storage facility that is indoors/climate controlled. Really appreciated for this summer move. Jasmine was really helpful in making sure I got what I needed.

Jasmine was very helpful and explained the entire process throughly

Great service with a smile

Great customer service! Thank you!

Courtney was great. Talked to her a couple times on the phone. She was professional and friendly. She was even friendlier in person. Took me on a tour of the facility and talked me through the whole process. You need more people like her.

Courtney did great job go me in and out. Great attitude

Very helpful. Great service. Injured my arm and was unable to lift some of my storage objects but Jazz helped me my my stuff from one unit to the next.

Beware, they do raise the rent. Clean, well maintained, I have nothing but good things to say about the on site management. The space I paid $207 for last month is being advertised by them now for $156. I was a long time customer, also. Edit- I changed the star rating to 4, as I received a call from a manager and was offered a competitive rate on the unit I am renting.

Jasmine is a total badass

A very clean,warm and secure storage facility, Ease of access once you have rented a unit is outstanding. I rented a unit contactless and it took all of 10 minutes or less I am VERY happy so far and I don't see that changing.

Jasmine has been great at Mccausland and I also go to Barrett Station and Kami has been a huge help as well.

Jasmine was very helpful and the space is very clean.

Through the last few years we have had multiple storage units at the McCausland location in St.Louis. The management is always helpful and prompt to answering questions about storage facility accommodations and or rules, …. We appreciate the staff in the office/store, and I personally recommend this business to my friends and family, “Clean & safe place for storing your belongings.”

Everything about this place is lousy.. Attitudes flying all over the place. Need to close the one on McCausland. Attitude Stin ks

Spencer was friendly and helped us check out.

Super friendly and accommodating staff especially Jasmine she’s the best, extremely nice facility. I would definitely recommend!

I wouldn’t even give this facility a full star… this place needs to be fumigated for BED BUGS. I didn’t even think something like this could happen.. We rented a 5 by 5 indoor unit for 6 months and then when they raised our monthly payment from $36 to $54 we decided we would rather just move our stuff out and back into our house… We emptied our unit out and and it took about a month and a half until we realized we had bed bugs.. let me also note that we have not traveled anywhere and all of our furniture has been bought brand new over the course of two years so this was not something that we had previously. Do yourself a favor and do not rent from here.. it’s not worth the headache & the extremely rude staff is just the cherry on top

Jasmine is awesome, thanks for taking your time with me.

Jasmine was great, super helpful and kind. She walked us to our storage unit and gave us all the information we needed. She made it such a quick and easy process.

New it is.. a nice inside storage a very good, safe, place to feel sure your personal items are secure.

Price increase 20% Is not reasonable. Found other storage. Saved 1200 dollars a year

Jasmine was awesome she took the time and explained the details of each unit as well as walked me to two different units, was one was on the second floor and the other on the third just to make sure that I was completely satisfied kudos to Jasmine

Thank you Jasmine for your help!

Jasmine was great! Thanks for everything!

Jasmine, was professional and extremely nice and helpful. Love Public Storage.

I would not recommend this location or this company. Their customer service is terrible both in store and through their customer service line. You're told one thing just to get you to render services through their company and once you signed the contract they no longer care. I worked with Alexus back in December when renting unit. During that time I asked her if I would be charged for a full month if I moved out of my unit at the beginning of the month. I was told that I would only be charged for the time I actually utilized the unit. Fast forward to today, I spoke with a girl by the name of Jasmine who was rude and stated that I would be charged the full month of services because that is their policy and she doesn't know why someone would tell me something different. I've rented storage unit with other companies that provide great customer service and reasonable prices. I recommend you to work with them. Ez Storage and Life Storage I highly recommend. Revised review: After a having a bad experience with this location I was able to speak with the district manager to get a clear understanding on their policies. James was very empathic about the situation and took the time to listen to my concerns. After our conversation I felt a lot better and willing to do business with this company in the future. Thank you James for providing not only great customer service and professionalism but also showing that your company is committed to great customer satisfaction.

Very positive experience and on short notice too. Alexis helped me and was polite, professional, and welcoming. She answered my questions effectively and with zero pressure. I enjoyed renting from her. The units available on property matched what was stated online (not a given at many storage places). The facility was clean, well lit, and well-kept. Renting was easy and quick - plus lots of helpful details provided by phone or email (I wanted both to not lose key info). Would recommend.

I absolutely would not consider renting here. I was at this location for two months and I got a notice my rate was increasing by 50%. This was particularly discouraging as I was told when moving in I likely would have the same rate for a year. I called at that point and spoke with a manager who couldn’t do anything, but told me if I saw another increase in the next year to call again. Of course about six months later I got another notification it was increasing 50% again. I did call and nothing could be done for me locally and they suggested I called customer service who also didn’t care to help. So in one year my price doubled. I haven’t had a chance to move my stuff, but I certainly will shortly.