Public Storage Self-Storage Units at 289 W Lafayette Frontage Rd, Saint Paul, MN

Nancy is just the best. If she ever leaves I leave . This place is showing how they take care of their property, and I like the changes.

Nancy is a great worker of going over your policy thanks for service an help

Nancy is very polite when it comes to helping me with my public storage in late fees I truly enjoy her spirit we need more people like thank you and have a good day hope you see this Nancy!

Nancy is friendly and well informed on her position. She is a joy. 😇

Nancy is a valuable 2 public storage manger..

Nancy NICE!!!!!

Nancy is the best. She knows her stuff. Great help! She's been great helping me navigate with my payments that I fell behind. She has been great

Nancy is the best!

Nancy was a kind and special person she took care of all my needs right away .

Lady storage worker was so nice & She knew her public storage . She'd been working for the company many many years

nancy was very helpful and a great employee.....

Nancy is a very nice and fun person to get along with great experience.

I was so stressed about the process of renting a unit since this is my 1st time. Right when I walked into the office I was greeted by Nancy with a welcoming smile. She made me feel comfortable and at ease. She helped me through the process and made everything happen in a timely manner. I'm so glad I was able to get the services I needed done today. Thanks so much for the help Nancy! 👍😊

Nancy is awesome

Nancy has been an angel! She worked with a group of volunteers guiding us at every step of the way. Heart of gold!

Nancy is very nice,she is the goat

The location manager made sure I could use a cart to move my things while she was on duty - very helpful !

Nancy is so amazing Thanks public

Nancy is really nice she knows how do everything and treats everyone the same

Nancy was very knowledgeable and extremely helpful. Well done Nancy. She always helps me out

Nancy has a nice customer service

Prices Is getting to high price increase two time on the year the new price star on 01 of june & now have mouse problem too im out at the end of may

Nancy is a great helper thank you so much!!!!

Nancy is very helpful!!! What an asset to your establishment.

I came in confused not knowing what I was doing but Nancy made it very easy and she's very outgoing and very positive she helped me find the right storage for the right price with no hesitation very professional with a smile on her face

Had a good experience. Prices are decent and similar to others closer to me but Kyle was so nice I chose you.

What a great experience! The property manager, Kyle, was so helpful and kind. Will definitely be recommending to friends and family in the future. Thanks again Kyle!🙌❤️

Nancy is angel from heaven I would b sad if u got rid of her she went out her way to help everyone thatsvwry rare she saved my storage she's an angel very kind hearted the nicest person ever.

Nancy was awesome

Nancy was amazing! Helped me with all my storage needs.

Nancy was awesome.

Nancy was great help. Very kind person ☺️

Nancy is very helpful. Very good.

Nancy was very awesome. Great customer service she deserves a raise..

Nancy was extremely nice and helpful.

Nancy was awesome and very helpful.

I had wonderful experience Staff was very helpful and made the process simple

Nancy is awesome and amazing services

Nancy! Has a sense of humor and very polite.

Nacy was great with helping me today..she was very patient and friendly.

She was soon kinda and respectful.. she help me so much and yes.. she awsome lady

Great service today by Nancy! She explained everything well, and made the whole rental process a breeze!

Ms.Nacey great employee very understanding hard worker helps try to resolve situation good listener

Nancy at the front desk was very nice, helpful and efficient.

Nancy she is the best and good customer service

I love Nancy Customer service, she is always the best and you can count on for any help. Thank you so much!

Nancy is awesome

Nancy is an expert at customer service.

Nancy is super helpful and she's very nice and she looked after her

Nancy is absolutely amazing and a pleasure to work with 💯

Nany is nice 👍

Nancy went Above and Beyond to help!

How do I get ahold of the person in charge

Nancy is helpful sweetheart!!!

Nancy is working hard for me

Really great place. The manager, Nancy, is amazing. Can't be easy managing a storage facility, but she does a great job. And always with a smile.

Nancy is amazing great lady amazing place

Great customer service! Trista is a AWESOME ASSET to this location! Thanks for the excellent customer service!!

Great customer service. Nancy was helpful, friendly and made the process easy!

Got lost looking for my unit , found it after twenty minutes

Nancy is a gem!!! She was so helpful and friendly all with a huge smile!!! Very satisfied with my choice at Public Storage!!

Nancy was wonderful! Definitely will be continuing business.

Nancy has been very helpful. Good customer service.

Nancy was very nice and helpful today... Thank you for all the help

I had the best service here thank you Nancy

Nancy is great a gal , very kind and humorous

Nancy is wonderful and I cannot say enough positive things about her. I went in to talk about downsizing my unit and not only was she able to do it super quickly, but she helped make sure I got a well placed smaller unit and was so lovely and funny the whole time. She got things hooked up to make my life easier!

Terrible experience with the general manager there. I would not recommend this place at all

Nancy is wondering. She went above and beyond to help me.

Ms Nancy has been extremely professional and kind. Thank you!

Nice location prices are fair but every time I go there are never any carts to move your stuff around 9 out of 10 times I have to wait and go look for them otherwise it's great and Nancy is very helpful

Excellent customer service. Friendly, warm and welcoming property manager. Thanks Nancy!

Nancy is extremely helpful and always has a pleasant attitude

Fast and friendly

I'm writing two diffrent reviews. This review is not on the amazing staff that they have but on the facilities itself. If your moving the occasional items view your vehicle and not a moving truck make sure your able to bring your own hand cart or dolly. It seems that there are only 2 hand carts for the whole facility and it's nearly impossible to get one. Most storage locations I have used in the past has readily available hand carts. At this public storage facilities you can never find one and if you come after office hours the hand carts are locked up so you can't use them. They fail to mention that hand carts are only available during business hours. Over all the facilities are clean and the easy contact less app does not seem to work at this facilities so it's pointless to have unless your using it to pay your bill. This is more of an FYI so if your read the website that says there are things to make your move easy well good luck your more likly to see a unicron than them items. So make sure your purchase your own moving equipment for a better experience

Nancy is the greatest, takes extra steps.

Nancy was very nice and vert helpful!! Kudos to her

Nancy was very knowledgeable and helpful and also super nice!

Nancy was the best. Easy to talk too. Understood my wants and needs and made sure all of my expectations were met. Definitely will tell others about my great experience here. Nancy you Rock

Nancy was terrific with helping me get this nice and clean unit set up for us and really made our moving process a lot smoother. I’d recommend this storage unit to others!

Nancy was wonderful.

Nancy is fast and very helpful. Thank You!

Nancy is nice and helpful

Nancy was fast, efficient and friendly!

Nancy is great! Very friendly and helpful!!!

Nancy does a great job!

Nancy it was great!

Nancy it was a good experience

Best customer service thank you

We were overwhelmed by the assistance we received from Nancy. She listened to our problem and took a personal interest. She came up with a solution never possible for us without her help. She is kind, helpful and a real asset to your facility.

Very good service form Nancy

Absolutely will recommend this storage place excellent customer service it was easy to get in Nancy is wonderful

Nancy at the West Lafayette location was extremely courteous and helpful. We had to wait a bit because they were cutting locks, but she gave us a better deal on a larger unit that we ended up needing. Public Storage could certainly help out thier employees by getting more labor and equipment.

Nancy was a great help! Our company rents here and we were having issues with billing and she set us up properly and explained how their online system works

Nancy at 289 W Lafayette is very help and very kind and courteous and willing to help people out and she’s very down to earth and treats everyone the same really appreciate her. And so should you.

I have never had problems with Nancy she's a very sweet woman and I don't see her having issues at her workplace

Facility is clean and maintained. Staff is awesome, everyone I interacted with was courteous and helpful. 5 stars to Nancy for helping throughout and sorting the billing issue. I've rated this place 4 stars only because they need a bigger elevator. My couch didn't fit and had to carried upstairs using the steps.

Nancy was extremely helpful, and courteous

Used to be storage 365. Online hours said it was open. No one works in the building. Both calls and chats were very unhelpful.

Nancy the staff person was really helpful and thoughtful. I lost the key to my lock so she put in a work order to get it done, then let me know when I was done and put a temporary lock on for me. She was always friendly and helpful and went out of her way to keep me informed of the construction project and the deadline for moving out of my locker. She’s definitely and keeper and deserves a raise and a promotion.

Nancy is the greatest customer service rep ever

Nancy deserves a huge promotion!!!!! Amazing customer service!!!!!

Nancy is the best she deserves 10 stars her customer service skills is above and beyond

Nancy is nice!

Ms Nancy was great to me

Nancy was great to work with and super helpful!

Nancy was a great big help and very generous.

Nancy is great

Nancy is best hands down, when it comes to customer service and politeness

Nancy helped me out today fantastic customer service 👏

Nancy provided friendly and professional service

Nancy has been exceptionally welcoming and helpful to my situation, thank you very much for hiring such a wonderful person

Great customer service. Friendly receptionist that takes your needs serious and is very helpful. 👍😎👍 Thanks Fancy Nancy!

Nancy awsome she is always araund when she is needed.

Nancy was really great. Very friendly and made the process pleasant. She got me a great deal on a storage unit and answered any questions I had about expectations and procedures.

Love Nancy! She's always so helpful!

Nancy is a real good customer service. More people should provide service like that.

Nancy was fantastic! A great help!

Nancy has skills.

Friendly staff, easy move in

Nancy was wonderful!!! And a very bug help!!

I appreciate the help I've received here from Nancy on several occasions. I had so many questions to ask her today and she was so patient and thorough in her answers. I'm glad I chose this location to store my belongings while I wait for a more permanent home!

Nancy is great helps with anything you need love having her at this location. 5 out of 5

Nancy at the front desk is wonderful! Very kind and helpful!

Nancy was very helpful!

I had only good experiences when I was a renter here over this last year. Easy access, no funny business. All of the staff I interacted with were friendly and helpful. Most recently, Nancy assisted me with vacating the space, and she went above and beyond. I appreciate it!

Very friendly , Fast service , Nancy helped me . Never an issue here

Broken elevator, some keypads not working. This was what I was dreading when PS took over from the previous owners.

The storage space I have was clean it is easy to get to and the price is great

what are your prices and sizes of units?

Nancy is the best and knows her stuff

Update. My original review was for Extra Space. Public Storage is horrible. They now own my facility and I'm moving out. They force their overpriced insurance on you. I'll never do business with them. The other reviews are for The previous owners. Public Storage just recently purchased this facility.

Some of the staff were very unprofessional and the facility wasn’t the cleanest. The bathrooms were always a mess and typically out of basic necessities. The location was convenient but also attracted some sketchy traffic. Ultimately you get what you pay for.

Maybe the nicest storage facility I've seen!

Very clean and the staff was very helpful/friendly. Great online deals.

They stole a lot of items out of my storage and they make you pay for insurance that won't pay for stolen items. Sad I didn't want to give any stars.😡😡😡😡

Very clean and well kept. Bonus is the availability to go anytime that fits my schedule

Great customer service

Clean. Safe. Temperature controlled. A nice size locker at a reasonable price. Easy access. I'm happy with the choice I made to store my valuables. The customer service guy was very helpful in showing how to work the storage lock. He was very personable.

I have had belongings in a storage facility for decades. Two years ago I discovered this facility when it opened and can truly say this is the nicest storage facility I have ever used. The common halls are always clean and the lights and bay doors work like a charm. The website is a convenient portal for payments but I prefer to pay in person at the office each month. I lile to visit with Azure ( Sweet Madam Blue). She is always courteous, pleasant to visit with and has a big smile to greet all her customers. I believe in letting people know they are doing a good job and doing so in person but thought it was time to actually write a review, so here it is! Cheers!

Don't rent from them

I ended up at this storage place because I actually had a scheduled reservations at public storage around the corner and Noone every showed🤦‍♀️, I am so happy that 365 was literally 2min away and I got help less than a min. This storage place is so very unique. I was so pleased of how clean and warm it was while unpacking my things in this friendly environment especially dealing with the cold weather. Last, but not least I would like to give a huge shout out to Erik who helped me get situated. Best customer service every! Thanks 365.

I was super excited that I found this storage facility. I came in and Eric Knutson really took care of me. He asked me all the right questions to figure out what I needed. As well as answered all my questions. He even took the time to lock up and show me 4 different units until we found the right one for me. This facility is always clean and welcoming. I recommend this to everyone looking for a storage place.

Worst storage and experience! Someone stole my bike in my unit and the people at the office still give me an altitude. Provide no help. My unit was locked using the lock purchased from them. There are video surveillance but they refused to provide that. All the good reviews on their site are probably fake.

Clean and the workers are great in helping me with what ever i may need.

Azure seriously has the best customer service ever!! She is so sweet and kind and very helpful!!

The staff is wonderful!!! The pull in bays with heat are great! The price is a little steep, but I will be happy to sacrifice s few extra bucks for the heat!!!

Great customer service! Very Clean.

Fantastic customer service! I had been in Afghanistan for a year and used Storage 365 to store my items while I was out of the country. Chris Wood of Storage 365 made it easy to retrieve my items and helped me with some issues that arose when I was moving out of this storage unit. I was blown away by the customer service he provided! I would recommend this storage unit company to anyone looking to store their property in the St. Paul area and will definitely use this company again.

I have had some of the greatest customer service that a company can give. Recommend this storage place to anyone looking

Great value, clean facilities. It was close to home. The big plus for me is the customer service! I was assisted by Azure. They are lucky to have her! She was knowledgeable and very helpful in determining our needs. I felt like a VIP and made it a very personal experience.

After months of being told the problem would be fixed i'm still unable to pay rent or see my unit information through the online portal.

Azure is a great help! Couldn't ask for a better place to store my stuff!

Nice place, nice people!

Azure is very helpful! Great customer service!

It’s July 3, & HOT AS HECK😳. But the young lady working in this NO AIR CONDITIONING BUILDING🤨. Remains CALM & BUBBLY 🤗. So helpful, Love her SPIRIT! AZURA try to stay cool, & use that HUGE FAN behind you! Great Blessings😁.

Very good service thank you so much for being so helpful!