Public Storage Self-Storage Units at 289 W Lafayette Frontage Rd, St Paul, MN

Nancy is a good person and nice.

Nancy is very knowledgeable and helpful !!

It’s really nice and very nice works kalin really helped us out with everything

Kalin was so helpful and patient through the entire process with any confusion or questions I had!

Nancy is amazing and such a sweet lady! I came in as she was locking the door, and she u locked and came back in the office to help me. Unfortunately we couldn’t get my lock cut since her boss has to do it, but she was so kind and helpful !

Kalin was friendly and very helpful.

Nancy was extremely helpful in getting me set up and feeling welcomed. I recommend.

Nancy was wonderful.. very smart...my account was all screwed up and she fixed it..

Nancy is the most awesomest ever, she deserves a raise and 1000 5 star ratings

Kalin Jackson, thank you for your great customer service today!!

Excellent customer service from Kalin!

My storage is in the city of Eagan on courthouse but no one is never there so I pay my bill at this particular public storage Nancy customer service is amazing and so outstanding I actually look forward to seeing her every other month to pay my bills. she is such a pleasure. her customer service is amazing Nancy should be giving other co-workers and future coworkers an orientation regarding customer service. Thank you Nancy for everything

Clean facility. Slightly inconvenient location. Great price. Nancy was kind and very helpful. Unit was nice and secure.

Nancy is the best!!!! if shes there she can get you squared away and help you out with anything to her capability.

Kalin was excellent super nice and very helpful

Kalin was great! Wonderful customer service. I was greeted with a smile. All my questions, and concerns were answered as I was welcomed to the facility

Nancy and kalin are the best customers service is great and they go out of there way to help a customer

Nancy is awesome person to her costumers

Nancy was great good service

Nancy is amazing! Nice doing business with someine so helpful.

Nancy and get team are awesome🙄

Great Service

Nancy was extremely helpful and so polite. Thank You so much Nancy

Kalin was great help and amazing! 10/10!!

Great Customer Service quick and reliable thank you Kalin

The staff here is great! Nancy and Kalin go out of their way to assist. The location is convenient and tidy, but the staff are the real stars!

Nancy was amazing!! very fast and easy

Storage unit was nice and clean. Nancy was very helpful whenever I had questions.

Nancy is has always been great in serving me

Nancy is so sweettttttt and helpful!! We recently just finished moving but We are staying here and leaving a few items here even though we don’t necessarily have to , just because of her lol also the location and building are nice , highly recommend using this location!

This place is amazingggg! Nancy is theeee absolute best! She is very informative & kind! This storage facility is very clean & easy to navigate! 5 out of 5

So here we are at a crossroads. The last time I was at public storage a few units were broken into including mine. Public storage did absolutely nothing to help the police in the investigation. Management will also do nothing for you and all they will say is sorry and tell you to file a police report. It took months to resolve and I learned that if you select their cheap insurance it voids and supersedes your homeowners or renters' insurance coverage. So make sure you read your insurance coverage closely. Make sure you photograph everything, and write down serial numbers too. I didn't have much left to take so I just put a new lock on. So now about my current experience 7 months later. I arrived at public storage to help a friend move his items and I advised against it. As I pulled up I noticed a new secure gate to enter and exit. Upon looking for a cart there were homeless people out front as well as one just sitting on a cart like he owned the place in the lobby area. The place had many sketchy people roaming the halls and many were under the influence. As you bring your things in people are watching you carefully which I found to be very very strange giving you an odd feeling. The building has very few cameras and is not as secure as they want you to feel. I decided to check my storage unit and behold my lock was missing and things were rummaged through. There was not much to take and I reported it and I got the same story as last time. I was told last time I filed my report that criminals would rent storage units and go frequently to formulate plans then break into someone's and put it in their units. There are no cameras in the hallways so criminals do what they want there. If you value your items do not use this location. There are lots of other storage locations near that actually care about your property and that are safe. Public storage does not care about you or your property and if you're broken into they will not do anything but say sorry, and tell you to file a report, they may give you a complimentary free cheap lock, and from experience, they do not cooperate with law enforcement. They didn't even offer me a discount or credit or anything but they were quick to try to collect their payment and said whatever happens in your unit is your problem. Beware and stay away ‐‐-------- 0ld review ------- I'm writing two different reviews. This review is not on the amazing staff that they have but on the facilities themselves. If you are moving the occasional items view your vehicle and not a moving truck make sure you can bring your own hand cart or dolly. It seems that there are only 2 hand carts for the whole facility and it's nearly impossible to get one. Most storage locations I have used in the past have readily available hand carts. At this public storage facility, you can never find one and if you come after office hours the hand carts are locked up so you can't use them. They fail to mention that hand carts are only available during business hours. Over all the facilities are clean and the easy contactless app does not seem to work at this facilities so it's pointless to have unless you are using it to pay your bill. This is more of an FYI so you read the website that says there are things to make your move easy well good luck you are more likely to see a unicorn than them items. So make sure you purchase your own moving equipment for a better experience

Kalin was very awesome during a hectic time at the facility!! The systems were down and she did a very profesional job getting me the assistance I needed I truly appreciate her. Great job guys.

Kalin was friendly, knowledgeable and patient with great service.

Was very helpful with me finding my unit as well as helping to get new codes to access the gates and doors. Thanks PS staff

Kalin was phenomenal Nancy is awsome to work with she has phenomenal customer service 👏

Nancy was very helpful 👏 😀 👌

We had a wonderful experience with Nancy!! Thank you public storage!

Nancy rocks and made the transition easy! Thanks

Kalin was very helpful and amazing. She made the hassle of renting a unit from you guys very easy. She is amazing.

Nancy is awesome and sweet

This is a nice place, Nancy is awesome.

Your attendant, Kalin, gave me excellent service at the storage facility on Lafayette Frontage Rd in St Paul. She demonstrated excellent professionalism and dedication. Top notch employee.